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A F Bennett Wellness Spa Inc

Staten Island , NY

LOCATION

350 New Dorp Ln
Staten Island, NY 10306 US

PHONE

718-979-9000

WEBSITE

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Beauty & Health

REVIEWS

3.4
out of 5.0
4.7/5.0
3.0/5.0
3.0/5.0
3.3/5.0
3.0/5.0
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Alexandra
Wedding:
9/3/2016
2.8/5.0
Let me start by saying I have been a loyal customer for over 5 years and although the customer service hasn't always been great the actual service is always amazing. However with that being said, my recent experience has ended my relationship with AF Bennett. I had an 8am appt., which I was running late for but I called prior to going to make sure that I wasn't going to have an issue. I told Kayla that I would be about 20 minutes late and if it was an issue I would just reschedule. She assured me that it wasn't a problem since my services were back to back. I arrived at 8:17 elected not to have a steam shower or a drink so that we could make up for my lateness. Now keep in mind between the drink and the personal steam shower you have about 20 minutes prior to your actual service. Nonetheless after my massage which was amazing the young lady informed me that they didn't have enough time for my second service. She said they should have told me when I checked in. She went and got the manager who explained the same thing to me. Although she was very nice, it still doesn't change the fact that they should have told me, that's why I called prior to my appt. because I didn't want to inconvenience anyone nor did I want to waste my time. What was supposed to be a relaxing day off turn into an extremely annoying ordeal! Furthermore you would think that they would have given me the option of which services I wanted to have done. The massage was a total waste of time and money, I am far from relaxed!
Let me start by saying I have been a loyal customer for over 5 years and although the customer service hasn't always been Read more...
Let me start by saying I have been a loyal customer for over 5 years and although the customer service hasn't always been great the actual service is always amazing. However with that being said, my recent experience has ended my relationship with AF Bennett. I had an 8am appt., which I was running late for but I called prior to going to make sure that I wasn't going to have an issue. I told Kayla that I would be about 20 minutes late and if it was an issue I would just reschedule. She assured me that it wasn't a problem since my services were back to back. I arrived at 8:17 elected not to have a steam shower or a drink so that we could make up for my lateness. Now keep in mind between the drink and the personal steam shower you have about 20 minutes prior to your actual service. Nonetheless after my massage which was amazing the young lady informed me that they didn't have enough time for my second service. She said they should have told me when I checked in. She went and got the manager who explained the same thing to me. Although she was very nice, it still doesn't change the fact that they should have told me, that's why I called prior to my appt. because I didn't want to inconvenience anyone nor did I want to waste my time. What was supposed to be a relaxing day off turn into an extremely annoying ordeal! Furthermore you would think that they would have given me the option of which services I wanted to have done. The massage was a total waste of time and money, I am far from relaxed! Read less
Services Used: Beauty & Health
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Kylee
Wedding:
11/19/2011
5.0/5.0
Loved everything about this company. Amazing
Loved everything about this company. Amazing
Loved everything about this company. Amazing Read less
Services Used: Beauty & Health
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Irene
Wedding:
10/6/2007
2.4/5.0
I was very pleased with the hair and pleased with the makeup (only after a second trial with a different makeup artist).

They are pricey and charge extra to put your veil on, but on the day of the wedding, they have mimosas and mini-bagels they offer. They do make you feel special by oohing and ahhing over you....It was pleasant, except for when I saw the bill.
OUCH.
I was very pleased with the hair and pleased with the makeup (only after a second trial with a different makeup Read more...
I was very pleased with the hair and pleased with the makeup (only after a second trial with a different makeup artist).

They are pricey and charge extra to put your veil on, but on the day of the wedding, they have mimosas and mini-bagels they offer. They do make you feel special by oohing and ahhing over you....It was pleasant, except for when I saw the bill.
OUCH. Read less
Services Used: Beauty & Health
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