Quality of Service
2+ years ago
2+ years ago
Where to start with this company. First off, I booked this company out of desperation since they seemed to be big and all over the place. Our wedding budget was pretty tight for us and I found their prices to be low. I knew that the way this DJ service worked was quite different with the way they run thier business, but I took the risk becuase we couldn't afford anyone else at the time. They were quite easy to work with when we first booked with A Solid Gold Sound, which is where I give the 1/2 star for "Responsiveness." We even had a better incentive, if we paid in full we would receive another discount off our service. That is where my other 1/2 star goes for "Value." We would be having our DJ for our wedding ceremony and reception. We were given our instructions of when to turn in our music list and to whom one month before the wedding. After spending a year planning for my special day, I wasn't going to leave out any details. I was up to date on everything concerning this day and had all of my details worked out to make it easier for my vendors. I recieved so many compliments on how hard I worked to plan my wedding with barely any help at all. I sent in my music list and details of my ceremony one month before and the company contacted me a week later to confirm that it was recieved. Everything was falling into place. I will admit that the office for the DJ service was very nice and easy to work with. I was told that my DJ would be assigned and contact me 7-10 days before my wedding to go over all the details I sent in. My wedding was on a Friday so when it was the week before I was hanging close to my phone anticipating that my DJ would call, but he didn't. I figured maybe they were busy with events and thought that I would be contacted some time during the weekend. Still no call. So I called the company on Monday to let them know my DJ had not contacted me and they gave me his name but reassured me they would let him know to call me. Then Tuesay morning I called again and said that I needed him to contact me tonight...its only 3 days before my wedding. I was very frustrated by then and starting to not believe that they were trying to contact my DJ. I let them know that if he didn't call that night that I would go with someone else. But 3 days before with so much to do, it would be pretty hard to find someone. My fiance called them On Wednesday and was not very happy about this situation and demanded a call by 11AM or we would cancel the service. The DJ contacted my fiance and said that he doesn't have a phone to be reached, he could only use a pay phone. He would try to contact me that night or Thursday (the day before my wedding). I had driven for 10hrs that day to pick up one of my siblings to stay the week and I was so tired of all this mess. During this I had another DJ from the company call me and said he heard my original DJ had not contacted me. I was relieved that this one was attempting to fix things. He said that he could definitely be at my wedding if I needed him and to call him that evening when I made my decision. I was done with the other guy and called to tell the company that I would like to go with this new DJ since he was willing to call me. They told me I couldn't go with this DJ because he would not be available and they made a contract with the other DJ to be sent to my event. That's where I lost it...2 days before the happiest day of my life and I couldn't have a DJ who would respond to my needs. It was as if this second DJ (who only worked with this company once in awhile) knew that this guy may not show up or something, and he spent 2 hours on the phone with me sketching out a quick version of what I had planned for music. It still wouldn't have been right since he didn't have all of my music I picked. Then I thought...what's up with that? They may not be able to provide all the music I would like and only leaving 2 days to figure it out? I cried all night, I was so confused. I couldn't beleive that calling the company 8 times in 2 day and requesting they fix this matter wasn't enough? You can't plan for disasters like this. What do you do? My fiance told me that he was pretty sure the DJ would call me, like he claimed, by 11AM the next day "and he WILL play what you picked." THe DJ did contact me the day before my wedding day and went through my list. At first I felt I had to remind him that he was also in charge of my ceremony music and he said he had all of the information for my wedding. On my wedding day he was ther, on time, and from what I could notice had played everything I picked. He didn't interact with the crowd or have a "fun personality" like I had requested months before from A Solid Gold Sound. But after all the stress from that week, I was grateful to at least have music. He messed up only during dinner hour and was moving the reception quicker than he should have. The banquet manager got upset because she couldn't get everyone to thier seat due to the dancing music was too early. Then, he chose what ever for the cake cutting and garter toss, which we had to get his attention to announce. Seeing as it was the happiest day of my life...nothing was bothering me that day. Everything else went pretty sweet...well...it didn't matter. I was happy to be marrying the love of my life. But looking back I would NEVER recommend A Solid Gold Sound to ANYONE!!!! No bride wants to spend the 2 days before her wedding crying because one person didn't do what they were supposed to...last minute...its REALLY scary. You will get what you pay for (practically nothing, definitely nothing great) with A Solid Gold Sound. The office people were not helpful AT ALL! My bridesmaid was ready to jump through the phone and...well...you get the point. DO NOT HIRE A SOLID GOLD SOUND!!! Pay the extra money, you'll be happier!
Services Used: DJ
I paid these bafoons close to $1000 to play ceremony music and then dj for my reception. I paid upfront. They were supposed to contact me two weeks before the date to go over my music choices, when I sent to him. They never call, so two days before my wedding, I check in. Come to find out, they "lost" my phone number and couldn't get in touch. And they "Just got" my music, so they claimed to not have the father-daughter dance, mother-son dance, or our first dance. They requested that I PROVIDE MY OWN MUSIC. I flipped out, and was told, "nevermind we've got it under control". The ceremony went fine, but the dj arrived LATE. The reception, however, is where it all went very, very wrong. The dj came with his assistant, each with a laptop system. Then he leaves. Something about being tired and double-booked, thereby leaving his inept assistant in his place. She does not have any of my music (1st dance, father/daughter, cake cutting, etc). Thank GOD I had my IPOD on me, and she used that. Then she proceeded to play music on top of other music already playing, so two songs were going at once. During the mother/groom dance, she interrupted a slow song with "Girls Just wanna have fun". Totally interrupted, and let it go. There were long periods of silence. Then SHE LEFT TOO. We have video footage of my guests manning this table at a $30,000 wedding. When I tried (on numerous occassions) to get a refund (post honeymoon) I was repeatedly blown off and given the run around. The last straw was when he told me that he couldn't help me right now because his coworker had a miscarriage and that I AM BEING INSENSITIVE for asking for a refund. Needless to say, the next day I filed in small claims court.
Services Used: Ceremony Music, DJ
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