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AAA party rentals

Waldorf , MD

LOCATION

11850 Park Waldorf Lane
Waldorf, MD 20601 US

PHONE

301-885-1717

WEBSITE

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Rentals & Photobooths

REVIEWS

3.1
out of 5.0
3.1/5.0
3.1/5.0
3.0/5.0
3.5/5.0
2.9/5.0
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Anonymous
Wedding:
Recently Married
0.4/5.0
A couple of problems, one is the quality of the equipment rented. One table had broken legs, and two chairs had broken bases.

I had rented tables, chairs, linens, and glassware. I was scheduled to have tables, chairs and lines picked up on Friday last, November 28th. I stayed home and no one called, and a message I left on their answering machine was not returned.

On Dec 1, their crew showed up unannounced at 11:30 am, while I was in the shower. They let themselves into the my fenced and closed off back yard, and entered a closed screened in porch to retrieve the rental equipment. This is most alarming, as we have a 90lb German shepherd that could have caused serious injury to the staff. But more important is entering a part of my home unannounced, uninvited and unauthorized. Please note that equipment drop off was on my front driveway and the crew were never given access to my home, or the rear fenced in yard.

When I stepped from the shower, I saw men moving about in my fenced in back yard, I was in the process of calling 911, when I saw them removing the tables, and I paused to check out what was happening.

It is never acceptable to enter a private property without authority. I am still considering calling the Fairfax County Police to report the trespass and violation of privacy.

I do expect pick up of equipment on the appointed day, or a call to reschedule. And absolutely expect a call before someone comes to my home without an appointment.

This is a very disturbing experience. I had rented twice before from AAA, the service is never great, but the equipment was never faulty before, and I did not experience the type of privacy invasion and trespassing that I describe above with this recent rental.
A couple of problems, one is the quality of the equipment rented. One table had broken legs, and two chairs had broken Read more...
A couple of problems, one is the quality of the equipment rented. One table had broken legs, and two chairs had broken bases.

I had rented tables, chairs, linens, and glassware. I was scheduled to have tables, chairs and lines picked up on Friday last, November 28th. I stayed home and no one called, and a message I left on their answering machine was not returned.

On Dec 1, their crew showed up unannounced at 11:30 am, while I was in the shower. They let themselves into the my fenced and closed off back yard, and entered a closed screened in porch to retrieve the rental equipment. This is most alarming, as we have a 90lb German shepherd that could have caused serious injury to the staff. But more important is entering a part of my home unannounced, uninvited and unauthorized. Please note that equipment drop off was on my front driveway and the crew were never given access to my home, or the rear fenced in yard.

When I stepped from the shower, I saw men moving about in my fenced in back yard, I was in the process of calling 911, when I saw them removing the tables, and I paused to check out what was happening.

It is never acceptable to enter a private property without authority. I am still considering calling the Fairfax County Police to report the trespass and violation of privacy.

I do expect pick up of equipment on the appointed day, or a call to reschedule. And absolutely expect a call before someone comes to my home without an appointment.

This is a very disturbing experience. I had rented twice before from AAA, the service is never great, but the equipment was never faulty before, and I did not experience the type of privacy invasion and trespassing that I describe above with this recent rental. Read less
Services Used: Unique Services
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Tawnya
Wedding:
6/8/2013
1.0/5.0
The company was late picking up the rentals, the first day because the truck was to full and the second day because the truck broke down. It took the manager 4 days to get back to me
The company was late picking up the rentals, the first day because the truck was to full and the second day because the Read more...
The company was late picking up the rentals, the first day because the truck was to full and the second day because the truck broke down. It took the manager 4 days to get back to me Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
10/20/2012
2.1/5.0
I was NOT happy with AAA Rental. I will most likely will not ever rent a large order from them again!

- They showed up 2 hours after the time they told me there would be there
- They gave me all forks NO KNIVES
- And forgot to add my drinking glasses

Not ever again
I was NOT happy with AAA Rental. I will most likely will not ever rent a large order from them again!

- They Read more...
I was NOT happy with AAA Rental. I will most likely will not ever rent a large order from them again!

- They showed up 2 hours after the time they told me there would be there
- They gave me all forks NO KNIVES
- And forgot to add my drinking glasses

Not ever again Read less
Services Used: Rentals & Photobooths
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Sherry
Wedding:
10/17/2009
5.0/5.0
The items we rented were perfect for our wedding day. The prices were very resonable as well
The items we rented were perfect for our wedding day. The prices were very resonable as well
The items we rented were perfect for our wedding day. The prices were very resonable as well Read less
Services Used: Rentals & Photobooths
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Kimberley
Wedding:
8/16/2008
3.2/5.0
The equipment was decent although it came pretty dirty and the guys had to take alot of time to clean them -- we could never have the guests sit on them the way they came (Supposedly Clean).
The equipment was decent although it came pretty dirty and the guys had to take alot of time to clean them -- we could Read more...
The equipment was decent although it came pretty dirty and the guys had to take alot of time to clean them -- we could never have the guests sit on them the way they came (Supposedly Clean). Read less
Services Used: Rentals & Photobooths
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chris
Wedding:
7/27/2008
5.0/5.0
Chairs where cheapest in area
Chairs where cheapest in area
Chairs where cheapest in area Read less
Services Used: Rentals & Photobooths
130x130 sq 1192062815171 kinsdominion07
Miss Andy
Wedding:
6/1/2008
1.8/5.0
I actually used the Landover, MD location and not Waldorf. I am also aware that there is a location at Rockville, MD. I would not recommend this company to anyone. The were not professional nor were they friendly. They offered no flexibility under extreme circumstances. In addition, one of the staff had not communicated or filed our information properly and we received a call on the way to our honeymoon that the chairs had not been returned and we'd be charged when in fact we had.
I actually used the Landover, MD location and not Waldorf. I am also aware that there is a location at Rockville, MD. I Read more...
I actually used the Landover, MD location and not Waldorf. I am also aware that there is a location at Rockville, MD. I would not recommend this company to anyone. The were not professional nor were they friendly. They offered no flexibility under extreme circumstances. In addition, one of the staff had not communicated or filed our information properly and we received a call on the way to our honeymoon that the chairs had not been returned and we'd be charged when in fact we had. Read less
Services Used: Rentals & Photobooths
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Samantha
Wedding:
10/6/2007
3.8/5.0
I marked low on flexibilty because I wanted to change some items and was not able to, value for money was average.
I marked low on flexibilty because I wanted to change some items and was not able to, value for money was average.
I marked low on flexibilty because I wanted to change some items and was not able to, value for money was average. Read less
Services Used: Rentals & Photobooths
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Anonymous
Wedding:
2+ years ago
4.9/5.0
I can't say enough about this staff. They go above and beyond to provide whatever item and or service that your event requires with and without notice.
I can't say enough about this staff. They go above and beyond to provide whatever item and or service that your event Read more...
I can't say enough about this staff. They go above and beyond to provide whatever item and or service that your event requires with and without notice. Read less
Services Used: Rentals & Photobooths
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