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Ace's Bakery

Chicago , IL

LOCATION

Chicago, IL US

WEBSITE

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Wedding Cake

REVIEWS

1.4
out of 5.0
2.0/5.0
0.5/5.0
2.0/5.0
2.0/5.0
0.5/5.0
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Vernice
Wedding:
3/21/2009
1.4/5.0
Well over the years I have gotten several cakes from them and had always been happy with my service until now.Everything started out ok and we were happy,until feb. when it was time to speak with the decorator who was doing my cake to inquire about how many roses I needed to purchase for my cake decor.Well lets say she was always unavailiable,she forgot to charge me for a stand that she should have and even though I offered to pay for her mistake she said it would be ok but in actuallity it wasn't she was always to busy to come to the phone,return your calls or come to the front even if you went there.So basically you had to wing it or just play guessing games.At the 9th hour we were worried we wasnt going to have a cake but the owner stepped up and fixed the problem to an extent but the cake decor was not what we originally asked for and by this time I was just not pleased with how we had been treated because over the years I had thought so highly of them and the decorator gave me an ill feeling towards them and for that horrible customer sevice I will not recommend them.
Well over the years I have gotten several cakes from them and had always been happy with my service until now.Everything Read more...
Well over the years I have gotten several cakes from them and had always been happy with my service until now.Everything started out ok and we were happy,until feb. when it was time to speak with the decorator who was doing my cake to inquire about how many roses I needed to purchase for my cake decor.Well lets say she was always unavailiable,she forgot to charge me for a stand that she should have and even though I offered to pay for her mistake she said it would be ok but in actuallity it wasn't she was always to busy to come to the phone,return your calls or come to the front even if you went there.So basically you had to wing it or just play guessing games.At the 9th hour we were worried we wasnt going to have a cake but the owner stepped up and fixed the problem to an extent but the cake decor was not what we originally asked for and by this time I was just not pleased with how we had been treated because over the years I had thought so highly of them and the decorator gave me an ill feeling towards them and for that horrible customer sevice I will not recommend them. Read less
Services Used: Wedding Cake
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