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American International Transportation Services

Monterey
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LOCATION

Monterey, US

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Transportation

REVIEWS

3.2
out of 5.0
3.1/5.0
3.6/5.0
3.4/5.0
2.6/5.0
3.1/5.0
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sydney
Wedding:
8/1/2015
0.5/5.0
DO NOT BOOK THIS COMPANY!!!! I booked AITS for my wedding and rehearsal dinner transportations needs and it was a COMPLETE DISASTER!!! As someone who does logistics for a living I have never been more disappointed by a vendor in my life.

I chose AITS because they were a little cheaper that the competition and I thought how hard can it be to drive from Mission Ranch to my wife's family ranch on Carmel Valley Road..... Being someone who always double and triple checks every aspect of an operation. I called and throughly discussed our transportation needs with their staff, I even went as far as to send maps of the route to them to make sure there would not be any hiccups on our special day.

When the driver arrived she Informed me that is was not possible to take the wedding party from Mission Ranch to my wife's family property on Carmel Valley road about 45 minutes away and that we would need to take a different route that ended up taking 2 and 1/2 hours. I immediately called the AITS in an attempt to remediate the issue and was SHOCKED at the response I got. The representative was incredibly rude, confrontational and completely unapologetic.

At the end of the day the mistake made by AITS cost us 5 times the amount we would have saved in shuttle services (THEY STILL CHARGED OUR CREDIT CARD OVERTIME FOR THEIR MISTAKE) in overtime with the catering company.

And to top it all off the driver took the route the we had originally discussed (45 minutes vs 2.5 hrs) back to Carmel after the dinner because she said her bladder couldn't handle that extra long ride again.

YOU MAY THINK YOU CAN SAVE MONEY OVER A PROFESSIONAL OPERATION BY GOING WITH AITS, BUT IF YOU'RE LOOKING FOR A VENDOR FOR A SPECIAL OCCASION DON'T RISK IT!!!!
DO NOT BOOK THIS COMPANY!!!! I booked AITS for my wedding and rehearsal dinner transportations needs and it was a COMPLETE Read more...
DO NOT BOOK THIS COMPANY!!!! I booked AITS for my wedding and rehearsal dinner transportations needs and it was a COMPLETE DISASTER!!! As someone who does logistics for a living I have never been more disappointed by a vendor in my life.

I chose AITS because they were a little cheaper that the competition and I thought how hard can it be to drive from Mission Ranch to my wife's family ranch on Carmel Valley Road..... Being someone who always double and triple checks every aspect of an operation. I called and throughly discussed our transportation needs with their staff, I even went as far as to send maps of the route to them to make sure there would not be any hiccups on our special day.

When the driver arrived she Informed me that is was not possible to take the wedding party from Mission Ranch to my wife's family property on Carmel Valley road about 45 minutes away and that we would need to take a different route that ended up taking 2 and 1/2 hours. I immediately called the AITS in an attempt to remediate the issue and was SHOCKED at the response I got. The representative was incredibly rude, confrontational and completely unapologetic.

At the end of the day the mistake made by AITS cost us 5 times the amount we would have saved in shuttle services (THEY STILL CHARGED OUR CREDIT CARD OVERTIME FOR THEIR MISTAKE) in overtime with the catering company.

And to top it all off the driver took the route the we had originally discussed (45 minutes vs 2.5 hrs) back to Carmel after the dinner because she said her bladder couldn't handle that extra long ride again.

YOU MAY THINK YOU CAN SAVE MONEY OVER A PROFESSIONAL OPERATION BY GOING WITH AITS, BUT IF YOU'RE LOOKING FOR A VENDOR FOR A SPECIAL OCCASION DON'T RISK IT!!!! Read less
Services Used: Transportation
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epurdy090411
Wedding:
9/4/2011
4.8/5.0
We rented their Bentley to take us back to the hotel after our wedding, and we really enjoyed it. The driver was very professional and the Bentley was very nice. Dana (at the office) was very helpful in reserving the car. I would recommend them to other brides!
We rented their Bentley to take us back to the hotel after our wedding, and we really enjoyed it. The driver was very Read more...
We rented their Bentley to take us back to the hotel after our wedding, and we really enjoyed it. The driver was very professional and the Bentley was very nice. Dana (at the office) was very helpful in reserving the car. I would recommend them to other brides! Read less
Services Used: Transportation
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Lindsay
Wedding:
8/6/2011
4.6/5.0
I emailed several transportation services in the Monterey area and was getting nervous that we would have to forgo a limo because the pricing was so expensive. All of the places that we looked up, including AITS, required a 3 hour minimum of a limo-- all consecutive. We needed it for about an hour before the ceremony and about 40 minutes after the reception. No one was really budging on that requirement, either.

AITS won our service simply because we decided that a limo was worth the extra money to have for our wedding and because they were the cheapest option around, but not by much. We paid a little over $450 dollars to use the limo for the time periods I specified above.

The service, though, was great. We worked with Dawn to set everything up, and she was very responsive. The limo was on time and the driver was courteous. We got to our destinations safely and it was a stress-free way to get around on our exciting day. If you are looking for a good limo service (and are willing to pay for it), I would recommend AITS.
I emailed several transportation services in the Monterey area and was getting nervous that we would have to forgo a limo Read more...
I emailed several transportation services in the Monterey area and was getting nervous that we would have to forgo a limo because the pricing was so expensive. All of the places that we looked up, including AITS, required a 3 hour minimum of a limo-- all consecutive. We needed it for about an hour before the ceremony and about 40 minutes after the reception. No one was really budging on that requirement, either.

AITS won our service simply because we decided that a limo was worth the extra money to have for our wedding and because they were the cheapest option around, but not by much. We paid a little over $450 dollars to use the limo for the time periods I specified above.

The service, though, was great. We worked with Dawn to set everything up, and she was very responsive. The limo was on time and the driver was courteous. We got to our destinations safely and it was a stress-free way to get around on our exciting day. If you are looking for a good limo service (and are willing to pay for it), I would recommend AITS. Read less
Services Used: Transportation
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kbrumfield
Wedding:
10/9/2010
2.8/5.0
Alas, my only non-5 star review. I REALLY wish I could give AITS a better review. Dawn was helpful throughout my planning process, and our limo driver was awesome, timely, and responsive. Unfortunately, the shuttle drivers were not good. About 1/5 of our guests never made it to our wedding ceremony. This is because the drivers took the worst route through Pebble Beach I've ever seen, making them slow and inefficient.
Alas, my only non-5 star review. I REALLY wish I could give AITS a better review. Dawn was helpful throughout my planning Read more...
Alas, my only non-5 star review. I REALLY wish I could give AITS a better review. Dawn was helpful throughout my planning process, and our limo driver was awesome, timely, and responsive. Unfortunately, the shuttle drivers were not good. About 1/5 of our guests never made it to our wedding ceremony. This is because the drivers took the worst route through Pebble Beach I've ever seen, making them slow and inefficient. Read less
Services Used: Transportation
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