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AMERICAN LIMO SERVICE

Huntington Beach , CA

LOCATION

PO BOX 3164
Huntington Beach, CA 92647 US (map)

PHONE

714-412-3969

WEBSITE

View website
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ABOUT US

American Limousine Services specializes in weddings. We have been in the wedding business since 1988 and understand your transportation needs.
American Limousine Services specializes in weddings. We have been in the wedding business since 1988 and understand your transportation needs. Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of vehicles do you have in your fleet?
Classic Car, Limousine - Stretch, Motor Coach, Party Bus, SUV, SUV Limo, Sedan, Shuttle, Standard Limo, Trolley, Van
Schedule permitting, which of the following driving services do you provide?
Multi-Location Trip, One-Way Trip, Round Trip
Typically, what is the minimum rental time required to book your services during peak season?
1 Hour, 2 Hours, 3 Hours, 4+ Hours, No Min.
Which of the following amenities are your vehicles equipped with?
Bar, Bottled Water/Ice, DVD Player, Fiber Optic Lighting, Flat Screen TVs, Premium Stereo System, Privacy Partition, Red Carpet Service, Wedding Signage

REVIEWS

4.3
out of 5.0
4.2/5.0
4.3/5.0
4.1/5.0
4.3/5.0
4.5/5.0
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Default vendor profile pic
Private User
Wedding:
9/7/2013
0.6/5.0
I would not recommend this company. I will say at the beginning when contacting the company he was responsive to all my emails. However the day of the wedding was a different story. Our hotel was only 7 miles away from where our venue was and all you really had to do was take the st straight shot. However the drivers took us on the fwy and exited multiple streets which turned a 15 min ride into a 30 min ride. I had transportation for about 40 people and they will all tell you that they got off on different streets. We are very familiar with the area so we knew where we were. Also please be careful when they tell you where to sign. As they dropped off my husband at the venue they failed to mention that the trip went over by a half hour which made us have to pay the full hour. This is something that should have been disclosed to us before going over by the half hour as we would have made other arrangements. At the end of our event when the limos were to take us back to the hotel the driver was rude to my sister as well as still being on my time she came up to me and said. "How are you going to pay your balance?" Me not having a clue as to why there even was a balance when we paid in cash in full I was like well right not is not really a good time I have no purse no money I will get you what you need once you are done dropping off the rest of my party. So after wasting about 10 mins of my time she went on her way. The next day we wanted to speak to the manager to let him know the situation (Not to ask for the money back) just to share our concerns he proceeded to call me and my husband and 40 people that were in the limos liars. Saying "there is no way that happened I see everything you guys were disoriented!" Please be careful when giving your credit card info because the minute you go over he will immediately charge you without your consent. I don't recommend this company. OF COURSE HE WILL TRY TO DEFEND HIS HORRIBLE COMPANY WITH A BULL CRAP RESPONSE!! BE CAUTIOUS!
I would not recommend this company. I will say at the beginning when contacting the company he was responsive to all my Read more...
I would not recommend this company. I will say at the beginning when contacting the company he was responsive to all my emails. However the day of the wedding was a different story. Our hotel was only 7 miles away from where our venue was and all you really had to do was take the st straight shot. However the drivers took us on the fwy and exited multiple streets which turned a 15 min ride into a 30 min ride. I had transportation for about 40 people and they will all tell you that they got off on different streets. We are very familiar with the area so we knew where we were. Also please be careful when they tell you where to sign. As they dropped off my husband at the venue they failed to mention that the trip went over by a half hour which made us have to pay the full hour. This is something that should have been disclosed to us before going over by the half hour as we would have made other arrangements. At the end of our event when the limos were to take us back to the hotel the driver was rude to my sister as well as still being on my time she came up to me and said. "How are you going to pay your balance?" Me not having a clue as to why there even was a balance when we paid in cash in full I was like well right not is not really a good time I have no purse no money I will get you what you need once you are done dropping off the rest of my party. So after wasting about 10 mins of my time she went on her way. The next day we wanted to speak to the manager to let him know the situation (Not to ask for the money back) just to share our concerns he proceeded to call me and my husband and 40 people that were in the limos liars. Saying "there is no way that happened I see everything you guys were disoriented!" Please be careful when giving your credit card info because the minute you go over he will immediately charge you without your consent. I don't recommend this company. OF COURSE HE WILL TRY TO DEFEND HIS HORRIBLE COMPANY WITH A BULL CRAP RESPONSE!! BE CAUTIOUS! Read less
Services Used: Transportation
AMERICAN LIMO SERVICE responded with the following comments:

I am sorry you were not satisfied with the service that we provided for your wedding. There were two limos for your wedding providing two transfers each. One limo took the same route for both transfers. The first transfer took 15 minutes each way and the second was 13 minutes each way. The other limo on the first run was asked by the photographer to delay so they could get to the venue before the limo. The driver took 7 minutes longer to get there. 21 minutes total and then 15 minutes back to the hotel. All of our vehicles have real time tracking and I sent you the tracking reports. When you booked I told you that a one hour transfer would be 175.00 for one hour of service and if it went over it would be an additional 175.00. Your contract clearly states this and you signed that you agreed. You wanted the limos to do two runs each. As you have stated above that the drive time would be 15 minutes each way, 30 minutes round trip, 60 minutes for two trips. This would mean that you would have to board the limos as soon as your billing start time started to finish on time. This did not happen. The second limo did not board until 405pm when your start time was 345pm. A 20 minute delay. Both limos were on site at 315pm, 30 minutes prior to your scheduled start time. Your delay in getting into the second limo caused you to go past your scheduled end time by 23 minutes, not 1 minutes as you stated above. An additional charge of 175.00 was incurred due to this delay which was supposed to be billed to the credit card you had on file for this very purpose. The contract clearly states this. The credit card you issued us declined. For services to proceed we would need another form of payment or cash. We showed up 30 minutes early, performed the services as the contract stated and used the on board GPS to take the shortest fastest route. We did not fail you in any way and I addressed all of your questions over the phone, by email and I sent you the tracking reports of both limos. You went beyond your scheduled end time due to the delay in getting into the limo at the hotel which caused the additional charge for your event.
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Private User
Wedding:
9/1/2013
4.8/5.0
Clean, professional, and punctual. The only downside was the speakers weren't working in the back so we didn't have any music, but we only had a 15 minute ride from where we got ready to the venue.
Clean, professional, and punctual. The only downside was the speakers weren't working in the back so we didn't have any Read more...
Clean, professional, and punctual. The only downside was the speakers weren't working in the back so we didn't have any music, but we only had a 15 minute ride from where we got ready to the venue. Read less
Services Used: Transportation
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Brooke
Wedding:
2/16/2013
5.0/5.0
American Limo did a great job for us on our wedding day. The office staff were very easy to work with and did a great job identifying our needs and providing the best solution for us. Our driver was a little early which we appreciated and was very patient in working with the wedding party through the various stops. She made all of us feel very comfortable during our trip to and from the wedding service and made our day very enjoyable.
American Limo did a great job for us on our wedding day. The office staff were very easy to work with and did a great job Read more...
American Limo did a great job for us on our wedding day. The office staff were very easy to work with and did a great job identifying our needs and providing the best solution for us. Our driver was a little early which we appreciated and was very patient in working with the wedding party through the various stops. She made all of us feel very comfortable during our trip to and from the wedding service and made our day very enjoyable. Read less
Services Used: Transportation
Default vendor profile pic
Nicole
Wedding:
9/23/2012
5.0/5.0
I hired American Limo Services for airport transportation to and from several times in a 45 day period. Thank you to American Limo Services for providing great drivers that show up on time, are friendly, and helpful. My experience has been a delight and I highly recommend their transportation services. I first tried it out in 2008 for Valentines Day. I liked being chauffered to the restaurant for my date night. This time around, I traveled a lot in August and September recently. I had to hire rides to and from LAX from North OC since the LAX stinky shuttle buses don't come to North OC. Angelika got to my terminal on time when I arrived back in the US and was great, although I got stuck in customs and immigration lines for over an hour. She offered to get me a coffee and I felt terrible for being stuck in the "dungeon" in the British Airway baggage claim with no cell phone service. I felt so bad! She was patient, wonderful, and kind. Ive been a happy customer of your services since 2008, and will keep the referrals coming. I liked getting used to having a "driver". For airport rides, special date nights, pick ups, drop offs, Lonnie and his team at American Limo Services are my go to people.
I hired American Limo Services for airport transportation to and from several times in a 45 day period. Thank you to Read more...
I hired American Limo Services for airport transportation to and from several times in a 45 day period. Thank you to American Limo Services for providing great drivers that show up on time, are friendly, and helpful. My experience has been a delight and I highly recommend their transportation services. I first tried it out in 2008 for Valentines Day. I liked being chauffered to the restaurant for my date night. This time around, I traveled a lot in August and September recently. I had to hire rides to and from LAX from North OC since the LAX stinky shuttle buses don't come to North OC. Angelika got to my terminal on time when I arrived back in the US and was great, although I got stuck in customs and immigration lines for over an hour. She offered to get me a coffee and I felt terrible for being stuck in the "dungeon" in the British Airway baggage claim with no cell phone service. I felt so bad! She was patient, wonderful, and kind. Ive been a happy customer of your services since 2008, and will keep the referrals coming. I liked getting used to having a "driver". For airport rides, special date nights, pick ups, drop offs, Lonnie and his team at American Limo Services are my go to people. Read less
Services Used: Transportation
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Leah
Wedding:
7/20/2012
5.0/5.0
Nothing but great things to say about our limo experience. He arrived on time and was very friendly and accomodating. He picked up the groom and groomsmen, brought them to the church, came to pick up the bride and bridesmaids and brought them to church. We were on a pretty tight timeline since we only hired one limo and he did a great job!
Nothing but great things to say about our limo experience. He arrived on time and was very friendly and accomodating. He Read more...
Nothing but great things to say about our limo experience. He arrived on time and was very friendly and accomodating. He picked up the groom and groomsmen, brought them to the church, came to pick up the bride and bridesmaids and brought them to church. We were on a pretty tight timeline since we only hired one limo and he did a great job! Read less
Services Used: Transportation
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Cinthia
Wedding:
9/10/2011
4.5/5.0
We used American Limo for our wedding day and I was happy with the service. They picked us up on time for both drop off and pick up. The driver was professional and helpful. Pricing was OK, I was charged by the hour (transfer fee). If I ever need limo service I would hire them again.
We used American Limo for our wedding day and I was happy with the service. They picked us up on time for both drop off Read more...
We used American Limo for our wedding day and I was happy with the service. They picked us up on time for both drop off and pick up. The driver was professional and helpful. Pricing was OK, I was charged by the hour (transfer fee). If I ever need limo service I would hire them again. Read less
Services Used: Transportation
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Karen
Wedding:
9/2/2011
5.0/5.0
American Limo is a great company to hire for wedding day transportation. Lonnie was very responsive and so easy to work with when I booked our limo. The limo we initially reserved became unavailable last minute but Lonnie offered us an even newer model for an even cheaper price so it worked out in our favor.

Our driver was awesome too! He was very professional, helpful and fun. He was on time (maybe even a little early), knowledgeable of the routes/locations and accommodating to last minute changes/delays. Working with American Limo was simple, straightforward and easy from beginning to end.
American Limo is a great company to hire for wedding day transportation. Lonnie was very responsive and so easy to work Read more...
American Limo is a great company to hire for wedding day transportation. Lonnie was very responsive and so easy to work with when I booked our limo. The limo we initially reserved became unavailable last minute but Lonnie offered us an even newer model for an even cheaper price so it worked out in our favor.

Our driver was awesome too! He was very professional, helpful and fun. He was on time (maybe even a little early), knowledgeable of the routes/locations and accommodating to last minute changes/delays. Working with American Limo was simple, straightforward and easy from beginning to end. Read less
Services Used: Transportation
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Erin
Wedding:
5/14/2011
4.0/5.0
The only reason I am not giving American Limo a 5 out of 5 is because of an end of the evening issue and dealing with them the day before our wedding. The limo and driver that showed up actually early to pick the bridal party up was absolutely perfect! The driver was so professional and accommodating, helping us all day, going where ever we requested and sticking to our time schedule. He was great and I am so very pleased with the way that worked out. Our bridal party had a blast riding in the limo and sipping champagne! Unfortunately though, at the end of the reception my husband and I were supposed to be picked up and taken to our hotel. The driver never showed up so I finally called the dispatch. The man on the phone was a bit rude and said he would get back to me. After several minutes more out in the cold I received a text message saying our ride would be there in 20 minutes. At that point we were already 30 minutes after our ride should have been there and I was not willing to wait to make it about an hour late! Thankfully a family member took us to our hotel and we canceled with American Limo! Also the day before our wedding I get a call and email from them saying they do not know our times scheduled or our locations! I was shocked! I signed their contract after reviewing it with a fine toothed comb and all of the information was there! After contacting my representative he let me know that it was all ok and that whoever contacted me was wrong. Well a scare like that the day before the event in my mind is very very unprofessional! But we were so happy that the limo that really really counted that day was there and excellent!
The only reason I am not giving American Limo a 5 out of 5 is because of an end of the evening issue and dealing with them Read more...
The only reason I am not giving American Limo a 5 out of 5 is because of an end of the evening issue and dealing with them the day before our wedding. The limo and driver that showed up actually early to pick the bridal party up was absolutely perfect! The driver was so professional and accommodating, helping us all day, going where ever we requested and sticking to our time schedule. He was great and I am so very pleased with the way that worked out. Our bridal party had a blast riding in the limo and sipping champagne! Unfortunately though, at the end of the reception my husband and I were supposed to be picked up and taken to our hotel. The driver never showed up so I finally called the dispatch. The man on the phone was a bit rude and said he would get back to me. After several minutes more out in the cold I received a text message saying our ride would be there in 20 minutes. At that point we were already 30 minutes after our ride should have been there and I was not willing to wait to make it about an hour late! Thankfully a family member took us to our hotel and we canceled with American Limo! Also the day before our wedding I get a call and email from them saying they do not know our times scheduled or our locations! I was shocked! I signed their contract after reviewing it with a fine toothed comb and all of the information was there! After contacting my representative he let me know that it was all ok and that whoever contacted me was wrong. Well a scare like that the day before the event in my mind is very very unprofessional! But we were so happy that the limo that really really counted that day was there and excellent! Read less
Services Used: Transportation
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Rachel
Wedding:
11/13/2010
5.0/5.0
The limo service was great. We especially loved the Classic Rolls Royce they provided for the Bride and Groom get away! Everyone was very impressed!
The limo service was great. We especially loved the Classic Rolls Royce they provided for the Bride and Groom get away! Read more...
The limo service was great. We especially loved the Classic Rolls Royce they provided for the Bride and Groom get away! Everyone was very impressed! Read less
Services Used: Transportation
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Erin
Wedding:
11/7/2010
2.2/5.0
The night of the event service was SPECTACULAR! Our driver was early, curteous and extremely helpful!

However, I would HIGHLY recommend that you ONLY talk to this company in person (via telephone). They do not seem to know how to accurately communicate via email and their automated system of confirmations and communication do not seem to work the way that they think it does. Booking the limo was a very time consuming task and it took quite a while to receive the contract/confirmation.

Throughout the email process (the only reason I relied on email was because I work full-time and cannot access a telephone easily during the day), the company had mentioned that I would receive a discount if I paid cash on the night of the event. When the driver picked us up to take us back to our hotel, the driver mentioned that I didn't pay the full balance. That's when I informed him (because his company hadn't) that I was supposed to receive a discount if I paid cash. Then after dropping us off the driver called my cell phone to state that the company didn't know of such an arrangement and that I needed to pay the full balance. I told him that I have an email about the discount and I can easily provide a copy if he needs. I never heard from him again. However, while on my honeymoon I had checked my email and noticed that I had received a "Copy of Payment Received" and it being the "full balance" amount and my credit card had been charged...meaning that I had paid double what was owed now. Naturally being on my honeymoon I couldn't call them to clear up the situation, and unfortunately had to go through several emails to get the situation rectified. In this process they emailed a "receipt for refund", however it wasn't an attachment and ONLY appeared in the email when I hit reply.

Bottom line...I think our experience with this company would have been a lot better IF they just refused to handle things electronically because it is apparant they don't quite know how to as of yet.

Also, via email they are very unprofessional and I will NEVER work with them again because of it.
The night of the event service was SPECTACULAR! Our driver was early, curteous and extremely helpful!

However, I Read more...
The night of the event service was SPECTACULAR! Our driver was early, curteous and extremely helpful!

However, I would HIGHLY recommend that you ONLY talk to this company in person (via telephone). They do not seem to know how to accurately communicate via email and their automated system of confirmations and communication do not seem to work the way that they think it does. Booking the limo was a very time consuming task and it took quite a while to receive the contract/confirmation.

Throughout the email process (the only reason I relied on email was because I work full-time and cannot access a telephone easily during the day), the company had mentioned that I would receive a discount if I paid cash on the night of the event. When the driver picked us up to take us back to our hotel, the driver mentioned that I didn't pay the full balance. That's when I informed him (because his company hadn't) that I was supposed to receive a discount if I paid cash. Then after dropping us off the driver called my cell phone to state that the company didn't know of such an arrangement and that I needed to pay the full balance. I told him that I have an email about the discount and I can easily provide a copy if he needs. I never heard from him again. However, while on my honeymoon I had checked my email and noticed that I had received a "Copy of Payment Received" and it being the "full balance" amount and my credit card had been charged...meaning that I had paid double what was owed now. Naturally being on my honeymoon I couldn't call them to clear up the situation, and unfortunately had to go through several emails to get the situation rectified. In this process they emailed a "receipt for refund", however it wasn't an attachment and ONLY appeared in the email when I hit reply.

Bottom line...I think our experience with this company would have been a lot better IF they just refused to handle things electronically because it is apparant they don't quite know how to as of yet.

Also, via email they are very unprofessional and I will NEVER work with them again because of it. Read less
Services Used: Transportation
AMERICAN LIMO SERVICE responded with the following comments:

We sincerley apologize about the difficulty that you had making an electronic reservation. As an owner operator I research all complaints so as not to repeat them in the future. I would kindly ask for any suggestions which I could forward to my web-designer that would make it easier to make an on line reservation. We received your on line reservation on Friday 7/30/10 at 642pm and sent you a contract on Sunday 8/1/10 at 330pm. This is within 48 hours of your on line reservation and the company policy is to respond to all on-line reservations within 72 hours. The dispatcher and the driver do not have access to the emails sent between you and the sales representative. The driver only has the contract that you also had for over 3 months prior to your event date. It does not state anything in regards to a cash discount so he is not at fault and was only doing his job. As for the cost of value complaint, I personally called 3 other limousine companies to see if they could match or beat the all inclusive price of $175.00 for a 1 hour wedding transfer that would include a black or white 10 passenger limo with uniformed english speaking driver, champagne, red carpet, just married sign, soft drinks and gratuity included. I could not find one who would do it for less than $250.00. I sincerly apologize about the confusion that your wife was having while trying to read the refund email. Apparently she was reading it from her cell phone while on the honeymoon. 11.7 was the date that your credit card was refunded $350.00 since you paid cash. She was mistaking it as $11.70 was the refunded amount. Your credit card was reimbursed in full on 11/7/10 for $350.00 since you paid cash. The sales representative responded inappropriately since she was getting many angry emails from your wife over the confusion between the date and the refunded amount. Sorry for the confusion and I have addressed the situation with the sales representative.

DEALS

WEDDING PACKAGE
Print Deal
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OUR WEDDING PACKAGE INCLUDES COMPLIMENTARY CHAMPAGNE OR SPARKLING CIDER RED CARPET, JUST MARRIED SIGN, SOFT DRINKS AND UNIFORMED DRIVER. 260.00 FOR 4 HOURS OF CONSECUTIVE SERVICE AND 175.00 FOR ONE HOUR OF SERVICE. 10 PASSENGER 2008 LINCOLN LIMOUSINE IN WHITE OR BLACK
Deal #WW0a337947e98587c4
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MAP

 
PO BOX 3164, Huntington Beach, CA 92647 See On Map
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