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American Limousines, Inc.

Baltimore , MD
CONTACT US
CONTACT US

LOCATION

4401 East Farimount Avenue
Baltimore, MD 21224 US (map)

PHONE

410-522-0400

WEBSITE

View website
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ABOUT US

Luxury in Motion

Started in 1990, American Limousines has one of the most diverse fleets of chauffeured limousines,Town Cars, buses, trolleys and SUVs. American Limousines... Read more
Luxury in Motion

Started in 1990, American Limousines has one of the most diverse fleets of chauffeured limousines,Town Cars, buses, trolleys and SUVs. American Limousines understands that planning your wedding can be a full-time job, so let us help make one part of the process easier for you. For two decades our professional transportation planners have helped thousandsof couples plan their weddings and will help you with every last detail. Guests flying in from out of town? Transportation for the wedding party? A limo coach for bachelor and bachelorette party transportation? American Limousines can handle it all.

The Knot named American Limousines "The Knot Best of Weddings Pick."

Make a Reservation and Plant a Tree
American Limousines is proud to announce a new partnership with Trees for the Future. Now for every reservation made, American Limousines will plant a tree though Trees for the Future.



American Limousines, Inc.

4401 E. Fairmount Ave. Baltimore, MD 21224

Office: 410-522-0400

Toll Free: 800-787-1690

Fax: 410-52-0403

Email: Shelby@amerlimo.com Read less
Transportation

INFO FOR TRANSPORTATION

What types of vehicles do you have in your fleet?
Limousine - Stretch, Motor Coach, Sedan, Shuttle, Standard Limo, Trolley
Schedule permitting, which of the following driving services do you provide?
Multi-Location Trip, One-Way Trip, Round Trip
Typically, what is the minimum rental time required to book your services during peak season?
No Min.

REVIEWS

3.9
out of 5.0
3.9/5.0
3.9/5.0
3.9/5.0
3.9/5.0
4.0/5.0
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Private User
Wedding:
6/4/2016
2.9/5.0
This is a tough review to write. When we first booked our trolley and 2 white school buses (as guest shuttles) we were dealing with Joe Rosensweet who was BEYOND WONDERFUL. Then he left the company, and we got switched to work with a different gentleman named Brian. He was fine leading up the wedding. He went over the timeline with me. I provided a tricky timeline for the trolley and they were very willing and accommodating to work with that. They said they would provide me with the names of the drivers a day before the wedding, which I never received, but no big deal.
As for the white trolley: it was amazing. It made me so happy and truly completed the look of our wedding day. Not only was it like brand new, but it looked amazing in pictures. It made such a statement! I was literally thrilled to pieces by it. The driver was wonderful and very patient as we took pictures. Made sure we did not go over on our time. I was very excited to have the white school buses to shuttle our guest from the hotel to the reception and back. After the wedding was over, we got multiple reports from guests on our 1st shuttle that there was no A/C on the bus. In fact, there was warm air blowing and the windows could not be opened. It was a very hot and humid day and guests were all dressed up. Then we heard, the same driver, did not want to pull the bust in to the venue to drop off at the entrance, and instead wanted to drop them off on the road in front of the parking lot. He also claimed he did not know how to "back up" the bus, and one of our guests who is a bus driver himself was trying to explain to him how to do it. When I heard all of this I was truly MORTIFIED. We also heard that the bus with no A/C was driving very slow (under the speed limit) which even caused the bus to arrive to cocktail hour a few minutes late. After complaining, they did reimburse 2 hours) just to then give us an overcharge of 50 dollars saying we went over by 25 min).
This is a tough review to write. When we first booked our trolley and 2 white school buses (as guest shuttles) we were Read more...
This is a tough review to write. When we first booked our trolley and 2 white school buses (as guest shuttles) we were dealing with Joe Rosensweet who was BEYOND WONDERFUL. Then he left the company, and we got switched to work with a different gentleman named Brian. He was fine leading up the wedding. He went over the timeline with me. I provided a tricky timeline for the trolley and they were very willing and accommodating to work with that. They said they would provide me with the names of the drivers a day before the wedding, which I never received, but no big deal.
As for the white trolley: it was amazing. It made me so happy and truly completed the look of our wedding day. Not only was it like brand new, but it looked amazing in pictures. It made such a statement! I was literally thrilled to pieces by it. The driver was wonderful and very patient as we took pictures. Made sure we did not go over on our time. I was very excited to have the white school buses to shuttle our guest from the hotel to the reception and back. After the wedding was over, we got multiple reports from guests on our 1st shuttle that there was no A/C on the bus. In fact, there was warm air blowing and the windows could not be opened. It was a very hot and humid day and guests were all dressed up. Then we heard, the same driver, did not want to pull the bust in to the venue to drop off at the entrance, and instead wanted to drop them off on the road in front of the parking lot. He also claimed he did not know how to "back up" the bus, and one of our guests who is a bus driver himself was trying to explain to him how to do it. When I heard all of this I was truly MORTIFIED. We also heard that the bus with no A/C was driving very slow (under the speed limit) which even caused the bus to arrive to cocktail hour a few minutes late. After complaining, they did reimburse 2 hours) just to then give us an overcharge of 50 dollars saying we went over by 25 min). Read less
Services Used: Transportation
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Kristyn
Wedding:
5/21/2016
4.8/5.0
American Limousines were perfect for our wedding! Whenever I called I was always able to speak to someone directly and they were always extremely accommodating with any changes I needed to make throughout the planning process! My wedding was the same day as Preakness so I think the prices may have been a little higher than normal, but it was worth it to not have to worry about anyone driving home after the reception! All of the drivers were prompt and called the point of contact when they arrived. They were all incredibly polite and professional. I would highly recommend them!!
American Limousines were perfect for our wedding! Whenever I called I was always able to speak to someone directly and Read more...
American Limousines were perfect for our wedding! Whenever I called I was always able to speak to someone directly and they were always extremely accommodating with any changes I needed to make throughout the planning process! My wedding was the same day as Preakness so I think the prices may have been a little higher than normal, but it was worth it to not have to worry about anyone driving home after the reception! All of the drivers were prompt and called the point of contact when they arrived. They were all incredibly polite and professional. I would highly recommend them!! Read less
Services Used: Transportation
Default vendor profile pic
Jen
Wedding:
11/7/2015
5.0/5.0
We used their service for the bridal party for our wedding at Hunt Valley Golf Club. I worked with the Sales Director, Joe, who was awesome! He was very responsive to all of my emails and was very professional. We had a glitch when the vehicle type we wanted was booked, but he worked quickly to find another vehicle to work with us! Our driver was on time and very professional..he was bummed he wasn't able to service the entire wedding! We would definitely use them again and refer American Limo to our friends!! Thank you so much for helping us with our special day!!
We used their service for the bridal party for our wedding at Hunt Valley Golf Club. I worked with the Sales Director, Read more...
We used their service for the bridal party for our wedding at Hunt Valley Golf Club. I worked with the Sales Director, Joe, who was awesome! He was very responsive to all of my emails and was very professional. We had a glitch when the vehicle type we wanted was booked, but he worked quickly to find another vehicle to work with us! Our driver was on time and very professional..he was bummed he wasn't able to service the entire wedding! We would definitely use them again and refer American Limo to our friends!! Thank you so much for helping us with our special day!! Read less
Services Used: Transportation
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Amy
Wedding:
10/25/2015
5.0/5.0
We had American Limo transport guests to and from our wedding venue in Hunt Valley. They also took the wedding party downtown in a party bus with with lights and a USB plug-in so we could play our own music off our phones! It was a lot of fun and the drivers were all incredibly friendly and professional. We also had American Limo pick us (the bride and groom) up in a Rolls Royce to take us to our hotel downtown. Their vehicles are clean and well maintained, and the drivers are friendly and polite. We highly recommend American Limousines!
We had American Limo transport guests to and from our wedding venue in Hunt Valley. They also took the wedding party Read more...
We had American Limo transport guests to and from our wedding venue in Hunt Valley. They also took the wedding party downtown in a party bus with with lights and a USB plug-in so we could play our own music off our phones! It was a lot of fun and the drivers were all incredibly friendly and professional. We also had American Limo pick us (the bride and groom) up in a Rolls Royce to take us to our hotel downtown. Their vehicles are clean and well maintained, and the drivers are friendly and polite. We highly recommend American Limousines! Read less
Services Used: Transportation
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Lindsey
Wedding:
9/18/2015
4.8/5.0
We used American Limousines for our September 18th wedding downtown. They were on time at all locations and very nice and professional. Highly recommended! Charlie (our driver) was so sweet and very helpful. They kept everything easy and stress free for me and my family!
We used American Limousines for our September 18th wedding downtown. They were on time at all locations and very nice and Read more...
We used American Limousines for our September 18th wedding downtown. They were on time at all locations and very nice and professional. Highly recommended! Charlie (our driver) was so sweet and very helpful. They kept everything easy and stress free for me and my family! Read less
Services Used: Transportation
Default vendor profile pic
Mark
Wedding:
9/12/2015
5.0/5.0
American Limos was so easy to work with for our wedding. They provided transportation for our entire wedding weekend. Everything went smoothly and without any concerns. Easy booking and good value. Highly recommend!
American Limos was so easy to work with for our wedding. They provided transportation for our entire wedding weekend. Read more...
American Limos was so easy to work with for our wedding. They provided transportation for our entire wedding weekend. Everything went smoothly and without any concerns. Easy booking and good value. Highly recommend! Read less
Services Used: Transportation
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Lou Ann
Wedding:
5/24/2015
5.0/5.0
Our driver Derrick was excellent. He smiled the entire time and was so pleasant!
He was prompt and and the limo was very well kept.
We would use them again.
Our driver Derrick was excellent. He smiled the entire time and was so pleasant!
He was prompt and and the limo was Read more...
Our driver Derrick was excellent. He smiled the entire time and was so pleasant!
He was prompt and and the limo was very well kept.
We would use them again. Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.0/5.0
American Limousine is willing to go as far as to slander the names of previous clients who were in a disagreement with them. That in itself should say a lot about the company. The fact they are willing to do this (probably illegal act) shows you what kind of staff you will be dealing with. Never have I put up a negative review of a vendor before dealing with American Limousines.
American Limousine is willing to go as far as to slander the names of previous clients who were in a disagreement with Read more...
American Limousine is willing to go as far as to slander the names of previous clients who were in a disagreement with them. That in itself should say a lot about the company. The fact they are willing to do this (probably illegal act) shows you what kind of staff you will be dealing with. Never have I put up a negative review of a vendor before dealing with American Limousines. Read less
Services Used: Transportation
American Limousines, Inc. responded with the following comments:

These clients declined to provide American Limousines with specific wedding shuttle instructions. Instead, they requested that their friend direct the service on site. As a result, our driver was instructed via the contract to wait for the friend to call and ask for a shuttle if it was required prior to the end of the wedding.

Their friend never called for an early shuttle, even though the client made that the friend's responsibility in the contract.

Even though the groom and his bride were in total control of the segment of their service they are dissatisfied with, they expect us to give them a refund. That is unfair and unreasonable.

They promised to post negative reviews everywhere unless we gave them a refund, and here we are.

We take service very seriously, and strive to meet our clients' needs. However, we cannot read minds. Strong service contracts clearly define the terms of service and the obligations of each party - and typically lead to great results.

These clients obligated themselves to direct the transportation service in their contract - it was their choice. They subsequently failed to meet their self-assigned responsibility. They have no one to blame but themselves for their unhappiness.

The vast majority of our clients are very satisfied with their service. Of those few who have managed to sabotage their own events, only this client has been generous enough to post such a review.
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Anonymous
Wedding:
1+ year ago
5.0/5.0
We rented a school bus to take people to/from bowling on our rehearsal night. This was kind of a last-minute decision, and American Limo had the most responsive customer service coupled with a good rate. The bus driver was excellent (I believe his name was William?) and very punctual. It was quite a relief knowing that we had that portion of the evening taken care of.
We rented a school bus to take people to/from bowling on our rehearsal night. This was kind of a last-minute decision, and Read more...
We rented a school bus to take people to/from bowling on our rehearsal night. This was kind of a last-minute decision, and American Limo had the most responsive customer service coupled with a good rate. The bus driver was excellent (I believe his name was William?) and very punctual. It was quite a relief knowing that we had that portion of the evening taken care of. Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
2.6/5.0
Our experience with American Limousines was a bit of an organizational nightmare. On a few occasions, they responded promptly, but most of the time we were just ignored. We initially submitted a request for information via their website. We never heard anything back so we sent an email, but still no response. Months later, I called and was finally able to get a quote over the phone. When I called back to actually book the shuttle, I was told that the quote was wrong and that it was actually significantly higher because April was peak season. Luckily they ended up honoring the quote.

The day of was a bit of a mess. We had the limo driver arrive early in case the guys were ready for photos early. He called my MOH, and she told him he would be taking the guys first and gave him their number. For some reason, he kept calling her back. She repeatedly told him that he should contact the guys. Then, 10 minutes before the wedding, the driver of one of the guest shuttles calls and says he only has 10 people on his bus and is wondering if he should wait for more people. He failed to disclose that a completely full bus had already left and my brother, who was on the shuttle, had to get on the phone to clarify.

After the wedding, we noticed an additional charge on our account. The company claimed that we had gone over our stop time and grace period. It took us nearly 3 months to reconcile the issue. We repeatedly called and were told they would look into it and get back to us; then we wouldn’t hear back for a month. After a lot of back and forth, I was told that they refunded us the money a month prior. The refund never went through, but American Limo insisted that it had. I ended up spending an hour on the phone with our bank and then had to escalate the issue with American Limo. Finally they admitted the refund hadn’t gone through and reissued it.

Overall, the day of transportation was okay, but communication and organization were definitely pain points.
Our experience with American Limousines was a bit of an organizational nightmare. On a few occasions, they responded Read more...
Our experience with American Limousines was a bit of an organizational nightmare. On a few occasions, they responded promptly, but most of the time we were just ignored. We initially submitted a request for information via their website. We never heard anything back so we sent an email, but still no response. Months later, I called and was finally able to get a quote over the phone. When I called back to actually book the shuttle, I was told that the quote was wrong and that it was actually significantly higher because April was peak season. Luckily they ended up honoring the quote.

The day of was a bit of a mess. We had the limo driver arrive early in case the guys were ready for photos early. He called my MOH, and she told him he would be taking the guys first and gave him their number. For some reason, he kept calling her back. She repeatedly told him that he should contact the guys. Then, 10 minutes before the wedding, the driver of one of the guest shuttles calls and says he only has 10 people on his bus and is wondering if he should wait for more people. He failed to disclose that a completely full bus had already left and my brother, who was on the shuttle, had to get on the phone to clarify.

After the wedding, we noticed an additional charge on our account. The company claimed that we had gone over our stop time and grace period. It took us nearly 3 months to reconcile the issue. We repeatedly called and were told they would look into it and get back to us; then we wouldn’t hear back for a month. After a lot of back and forth, I was told that they refunded us the money a month prior. The refund never went through, but American Limo insisted that it had. I ended up spending an hour on the phone with our bank and then had to escalate the issue with American Limo. Finally they admitted the refund hadn’t gone through and reissued it.

Overall, the day of transportation was okay, but communication and organization were definitely pain points. Read less
Services Used: Transportation

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4401 East Farimount Avenue, Baltimore, MD 21224 See On Map
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