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AmericanBridal.com

Burlingame , CA
CONTACT US
CONTACT US

LOCATION

1730 Gilbreth Rd
Burlingame, CA 94010 US (map)

PHONE

800-568-3398

WEBSITE

View website
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ABOUT US

American Bridal has been assisting brides and grooms with their weddings for over two decades; begining in 1987 with our showroom and launching our online service in 1997, we have the... Read more
American Bridal has been assisting brides and grooms with their weddings for over two decades; begining in 1987 with our showroom and launching our online service in 1997, we have the experience to provide all the details for a great wedding. No matter what the need; classic, trendy, or special themed we can help couples find unique wedding favors and accessories with unprecedented ease. Our specialty is personalized embroidered or engraved items, ranging from silver plated gifts to unique bags purses and totes. Read less
Favors & Gifts , Jewelry

REVIEWS

3.3
out of 5.0
3.1/5.0
3.4/5.0
3.4/5.0
3.4/5.0
3.1/5.0
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Mary
Wedding:
6/14/2014
0.0/5.0
This company is awful. I placed an order for groomsmens gifts for items noted by their systems to be in stock only to be told it was on backorder. I called to inquire and after providing them with my rehearsal dinner date (I.e. the date the groomsmen would receive their gifts) they responded saying they could have it shipped (potentially) to me 3 days after that. They didn't seem to grasp why I said that wouldn't work. They offered no solution or customer service - no expedited processing or shipping, no credit towards purchase of other items (even after I informed them that I missed out on sales with other companies because I opted to go with them as the vendor), just absolutely nothing other than cancel the order or just keep checking in with them to see if it comes in and hope it somehow makes it to me (even though they had already told me it wouldn't be here before the wedding). This company is completely unreliable and does nothing to try and accommodate customers for their mistakes.
This company is awful. I placed an order for groomsmens gifts for items noted by their systems to be in stock only to be Read more...
This company is awful. I placed an order for groomsmens gifts for items noted by their systems to be in stock only to be told it was on backorder. I called to inquire and after providing them with my rehearsal dinner date (I.e. the date the groomsmen would receive their gifts) they responded saying they could have it shipped (potentially) to me 3 days after that. They didn't seem to grasp why I said that wouldn't work. They offered no solution or customer service - no expedited processing or shipping, no credit towards purchase of other items (even after I informed them that I missed out on sales with other companies because I opted to go with them as the vendor), just absolutely nothing other than cancel the order or just keep checking in with them to see if it comes in and hope it somehow makes it to me (even though they had already told me it wouldn't be here before the wedding). This company is completely unreliable and does nothing to try and accommodate customers for their mistakes. Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
1.2/5.0
I placed an order for personalized favors with a wedding date of 12/31/13. Fortunately I called after two weeks to find out the order status. They had no plans to call me to say the items I ordered would arrive on January 6th, 6 DAYS AFTER THE WEDDING DATE unless I paid for overnight shipping. This ended up costing me an additional $60. The shipping cost more than the entire order! American Bridal didn't have the slightest interest in helping me out. The Service Rep was porfessional but could really care less. She just kept saying it's their "7 day processing policy". Who in this day and age needs SEVEN days to process an order? I will NEVER AGAIN use this company for ANYTHING, and I will get this review out to every social media site I can think of. Sorry, AB, but you asked for it!
I placed an order for personalized favors with a wedding date of 12/31/13. Fortunately I called after two weeks to find Read more...
I placed an order for personalized favors with a wedding date of 12/31/13. Fortunately I called after two weeks to find out the order status. They had no plans to call me to say the items I ordered would arrive on January 6th, 6 DAYS AFTER THE WEDDING DATE unless I paid for overnight shipping. This ended up costing me an additional $60. The shipping cost more than the entire order! American Bridal didn't have the slightest interest in helping me out. The Service Rep was porfessional but could really care less. She just kept saying it's their "7 day processing policy". Who in this day and age needs SEVEN days to process an order? I will NEVER AGAIN use this company for ANYTHING, and I will get this review out to every social media site I can think of. Sorry, AB, but you asked for it! Read less
Services Used: Favors & Gifts
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Anonymous
Wedding:
1+ year ago
2.2/5.0
Update to my earlier review: After paying the additional fee for overnight shipping ($60) I got an email saying the package was shipped (not even 5 minutes after). I would have easily gotten the package in time without the overnight. In any event, I figured it was meant to be and at least I'd have the peace of mind. So, next day the package arrived...somewhere...but not to my address. Two days later UPS tracked it and finally found it...guess what...no bamboo coasters, just the 25 little personalized labels that were supposed to be fixed to each one... so back to square one. I called the 800# and spoke to two very nice people (Tina and Amber) who wanted very much to help, and they did. They placed another order, overnighted it (another $60) and it arrived today...guess what...an envelope with another 25 labels but still no coasters. OK, so they say three's a charm...let's see what happens to the order they are overnighting AGAIN. So far it's cost AB $180 to overnight a $50 order...they were good enough to reverse all overnight charges...but what a waste of resources! The problem here, folks, is not the office...it's the warehouse. Over the course of several trying days, I found that the office personnel are professional, helpful and courteous...but I think the warehouse people are somewhat brain-dead. Being an optimist, I always look for the bright side... at least I now have 50 personalized little labels that I won't be able to use for anything! I am starting to understand why people elope!
Update to my earlier review: After paying the additional fee for overnight shipping ($60) I got an email saying the Read more...
Update to my earlier review: After paying the additional fee for overnight shipping ($60) I got an email saying the package was shipped (not even 5 minutes after). I would have easily gotten the package in time without the overnight. In any event, I figured it was meant to be and at least I'd have the peace of mind. So, next day the package arrived...somewhere...but not to my address. Two days later UPS tracked it and finally found it...guess what...no bamboo coasters, just the 25 little personalized labels that were supposed to be fixed to each one... so back to square one. I called the 800# and spoke to two very nice people (Tina and Amber) who wanted very much to help, and they did. They placed another order, overnighted it (another $60) and it arrived today...guess what...an envelope with another 25 labels but still no coasters. OK, so they say three's a charm...let's see what happens to the order they are overnighting AGAIN. So far it's cost AB $180 to overnight a $50 order...they were good enough to reverse all overnight charges...but what a waste of resources! The problem here, folks, is not the office...it's the warehouse. Over the course of several trying days, I found that the office personnel are professional, helpful and courteous...but I think the warehouse people are somewhat brain-dead. Being an optimist, I always look for the bright side... at least I now have 50 personalized little labels that I won't be able to use for anything! I am starting to understand why people elope! Read less
Services Used: Favors & Gifts
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Private User
Wedding:
12/6/2013
4.6/5.0
I got my bridesmaids gifts from American Bridal. I waited for a sale and then used a coupon which greatly reduced the costs. The site was easy to use, they had a large selection and it arrived quickly.
I got my bridesmaids gifts from American Bridal. I waited for a sale and then used a coupon which greatly reduced the Read more...
I got my bridesmaids gifts from American Bridal. I waited for a sale and then used a coupon which greatly reduced the costs. The site was easy to use, they had a large selection and it arrived quickly. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Ashley
Wedding:
10/12/2013
0.7/5.0
I am very disappointed in this company. I ordered personalized napkins for your big day, and they were supposed to ship within one to two weeks. Well, we received them AFTER our wedding. I contacted them and they explained that they first had to process the order and make the napkins. This was NOT clear on the final order page. The service guy on the phone was curt and very rude. What are we supposed to with all these cocktail napkins? I would NOT recommend dealing with this company.
I am very disappointed in this company. I ordered personalized napkins for your big day, and they were supposed to ship Read more...
I am very disappointed in this company. I ordered personalized napkins for your big day, and they were supposed to ship within one to two weeks. Well, we received them AFTER our wedding. I contacted them and they explained that they first had to process the order and make the napkins. This was NOT clear on the final order page. The service guy on the phone was curt and very rude. What are we supposed to with all these cocktail napkins? I would NOT recommend dealing with this company. Read less
Services Used: Favors & Gifts
Default vendor profile pic
Sandi
Wedding:
9/21/2013
0.5/5.0
I ordered the "bling" cake cutting set with engraving for my wedding. The actual set was really cute. The engraving was another story. The only way I could see it is if I tilted the knife a certain way. I looked at first, my husband looked and we saw no engraving. I thought that they forgot to engrave. I looked on the invoice and it said that engraving was included. I looked again and barrrrrrely saw it, like I said, only when held a certain way. I was really annoyed by this. But what was even more annoying is that I put a review on their website stating the same thing I just said and they didn't put that review up! I e-mailed them about this too, with zero response. So, bottom line, the set was cute but engraving is complete rip-off! How they could even send out something like that to a paying customer is beyond me! Order somewhere else!
I ordered the "bling" cake cutting set with engraving for my wedding. The actual set was really cute. The engraving was Read more...
I ordered the "bling" cake cutting set with engraving for my wedding. The actual set was really cute. The engraving was another story. The only way I could see it is if I tilted the knife a certain way. I looked at first, my husband looked and we saw no engraving. I thought that they forgot to engrave. I looked on the invoice and it said that engraving was included. I looked again and barrrrrrely saw it, like I said, only when held a certain way. I was really annoyed by this. But what was even more annoying is that I put a review on their website stating the same thing I just said and they didn't put that review up! I e-mailed them about this too, with zero response. So, bottom line, the set was cute but engraving is complete rip-off! How they could even send out something like that to a paying customer is beyond me! Order somewhere else! Read less
Services Used: Favors & Gifts
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I ordered bags from here for my bridesmaids and they are adorable! They came in quickly and look great! Good quality bags at a reasonable price :)
I ordered bags from here for my bridesmaids and they are adorable! They came in quickly and look great! Good quality bags Read more...
I ordered bags from here for my bridesmaids and they are adorable! They came in quickly and look great! Good quality bags at a reasonable price :) Read less
Services Used: Favors & Gifts
Default vendor profile pic
Nicole
Wedding:
7/13/2013
5.0/5.0
I purchased jewelry for myself and my bridesmaids for my wedding day and was very pleased with the turnaround time, price and quality of all the pieces I received. I also found the website to be very user friendly with a strong search function to help me find exactly what I wanted. One piece was damaged in route and customer service got me out a replacement the very next day with no hassle or charge!
I purchased jewelry for myself and my bridesmaids for my wedding day and was very pleased with the turnaround time, price Read more...
I purchased jewelry for myself and my bridesmaids for my wedding day and was very pleased with the turnaround time, price and quality of all the pieces I received. I also found the website to be very user friendly with a strong search function to help me find exactly what I wanted. One piece was damaged in route and customer service got me out a replacement the very next day with no hassle or charge! Read less
Services Used: Favors & Gifts, Jewelry
Default vendor profile pic
Kerry
Wedding:
6/2/2013
4.6/5.0
We used americanbridal.com for our bridesmaids gifts and parents gifts. The bridesmaids gifts were bags and turned out great. The mothers gifts also turned out great. The fathers gifts were very cheap looking and we were not impressed.
We used americanbridal.com for our bridesmaids gifts and parents gifts. The bridesmaids gifts were bags and turned out Read more...
We used americanbridal.com for our bridesmaids gifts and parents gifts. The bridesmaids gifts were bags and turned out great. The mothers gifts also turned out great. The fathers gifts were very cheap looking and we were not impressed. Read less
Services Used: Favors & Gifts
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Whitney
Wedding:
4/20/2013
3.6/5.0
Got my bridesmaid gifts from this website, some of the pictures are deceiving but have some really good deals!
Got my bridesmaid gifts from this website, some of the pictures are deceiving but have some really good deals!
Got my bridesmaid gifts from this website, some of the pictures are deceiving but have some really good deals! Read less
Services Used: Favors & Gifts, Jewelry

MAP

 
1730 Gilbreth Rd, Burlingame, CA 94010 See On Map
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