Angel's Accents

Lostant , IL


108 n. pond st.
Lostant, IL US 61334




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out of 5.0
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I made a large order At the beginning of the contract it was great, sent photos of what I wanted, This was in January Last payment was due in April, paid right away. My first concern they limit you to 15 emails (Charged for more) after paying I sent a email asking if they ordered the flowers, they responded letting me know they were ordered. Beginning of June I emailed to ask how it was coming b/c I hadn't heard anything, she had said she was working on another two brides then mine. After a month went by I received an email saying there would be a little delay and they would be sending an extra centerpiece to make up for it, she said it would be about a week. 2 weeks passed, never heard from her, so i sent a worried message wondering if everything was ok, she informed me that they were moving and have made a delay for everyone, asked if I would be available for viewing photos the next two days, I said I would be. I approved the few photos that i was supplied with which were not photos of everything, nor were they finished. Now it's July 13th , And delivery in contract was stated for the beginning of July. After another 10 days I still hear nothing, so send another email, they said they were boxing it and will arrive at your door by July 24, two weeks go by I contact again to receive tracking information.On Aug 10 I received them, I noticed large globs of glue and some flowers were very low quality and somethings were not as expected. So I sent photos of it, and the lack of professionalism from them was unreal, they stated I was to blame I have all the emails to show how they treated me, I still have no centrepiece which wasnt shipped with my stuff they said they would send another but didnt, I have reported them to the BBB and they have failed to respond or contact me. I never asked for anything just to let them know the problems I had so they could correct it in the future. They said if I wrote reviews they would respond with THEIR truth, I have the truth if needed
Services Used: Flowers
Beth C.
I was very happy with our silk flower bouquets, corsages and bouts but I was not happy with the service! It is just her and one other lady doing all of this and they really stretch themselves too thin. My approval photo date got pushed back by a month and then they didn't ship until a week after they wet supposed to. The customer service is great until you book them then its terrible!
Services Used: Flowers
Angel and her staff did an amazing job with my flowers! All I wanted was a simple bouquet of red roses for myself and white roses for my bridesmaids. Added to the order were corsages and boutonnieres and I received a complimentary toss bouquet. Everything was so reasonably priced and we figured that we would've paid double if we had gone with fresh flowers.

Angel is so creative and my bouquet was exactly how I pictured it would be. The best thing is that they looked so real and I didn't have to worry about them wilting. Plus they looked so vibrant in our wedding pictures! Everyone thought they were real! In fact, my husband didn't know that his boutonniere was silk until halfway through the honeymoon when he asked me why it hadn't dried up yet.

I would recommend that brides contact Angel as soon as possible (I booked my flowers a year in advance). One of the reasons why she's so great is because she doesn't take on more orders than she can handle, so she has limited availability.
Services Used: Flowers
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