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AnnTaylor.com

Taylorsville , UT

LOCATION

Taylorsville, UT US

WEBSITE

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Dress & Attire

REVIEWS

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4.5/5.0
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shrtck00
Wedding:
12/14/2013
5.0/5.0
Excellent! Speedy service & great prices. We found dresses online for $29 and were skeptical, but they are fully lined, excellent fabric, and absolutely BEAUTIFUL! Couldn't have asked for a better find.
Excellent! Speedy service & great prices. We found dresses online for $29 and were skeptical, but they are fully lined, Read more...
Excellent! Speedy service & great prices. We found dresses online for $29 and were skeptical, but they are fully lined, excellent fabric, and absolutely BEAUTIFUL! Couldn't have asked for a better find. Read less
Services Used: Dress & Attire
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Private User
Wedding:
8/17/2013
4.5/5.0
My mistake combined with their mistake resulted in a near disaster! This is a bit of a rant, but with a satisfactory ending.
I ordered my dress online (daring!). Don't plan on losing weight to fit into a dress! Larger sizes can be taken in, but too small just isn't gonna work! It had been longer than 60 days before I was ready to admit I needed a bigger size, so per their return policy, I was only entitled to a merchandise exchange credit. That was fine because I just wanted the same dress anyway, so I asked how I should go about doing this. The customer service rep on the phone told me they could charge me now for the bigger size, and when they received my return, they would refund the credit card. Since we had discussed the "60 days policy" only a moment ago, I assumed she meant she was making an exception for me. I thanked her profusely, gave her my credit card number and authorized the charge. Then as we were ending the call, I asked to verify that I would indeed get a refund, not a merchandise credit, when my return was received. She put me on hold, and came back to tell me that I would be issued a return credit, and that it was too late to cancel the charge I had just authorized. I was not pleased, but she insisted there was nothing she could do, so I asked to speak with a manager. The manager was very sympathetic, and did her best to help me. When I receive my credit, I am to call back with the reference code she provided, and they will credit my merchandise credit to my credit card. Wish me luck!

No matter what happens though, I appreciate a number of things about this vendor. I got the dress on a great sale, and they still honored the price 5 months later. Plus they still had the dress 5 months later! I really do love it, and I'd rather pay twice to get one that fits me than not have it at all. But most importantly the manager's response was stellar. While I don't recommend getting your dress online, I do recommend Ann Taylor!
My mistake combined with their mistake resulted in a near disaster! This is a bit of a rant, but with a satisfactory Read more...
My mistake combined with their mistake resulted in a near disaster! This is a bit of a rant, but with a satisfactory ending.
I ordered my dress online (daring!). Don't plan on losing weight to fit into a dress! Larger sizes can be taken in, but too small just isn't gonna work! It had been longer than 60 days before I was ready to admit I needed a bigger size, so per their return policy, I was only entitled to a merchandise exchange credit. That was fine because I just wanted the same dress anyway, so I asked how I should go about doing this. The customer service rep on the phone told me they could charge me now for the bigger size, and when they received my return, they would refund the credit card. Since we had discussed the "60 days policy" only a moment ago, I assumed she meant she was making an exception for me. I thanked her profusely, gave her my credit card number and authorized the charge. Then as we were ending the call, I asked to verify that I would indeed get a refund, not a merchandise credit, when my return was received. She put me on hold, and came back to tell me that I would be issued a return credit, and that it was too late to cancel the charge I had just authorized. I was not pleased, but she insisted there was nothing she could do, so I asked to speak with a manager. The manager was very sympathetic, and did her best to help me. When I receive my credit, I am to call back with the reference code she provided, and they will credit my merchandise credit to my credit card. Wish me luck!

No matter what happens though, I appreciate a number of things about this vendor. I got the dress on a great sale, and they still honored the price 5 months later. Plus they still had the dress 5 months later! I really do love it, and I'd rather pay twice to get one that fits me than not have it at all. But most importantly the manager's response was stellar. While I don't recommend getting your dress online, I do recommend Ann Taylor! Read less
Services Used: Dress & Attire
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Erin
Wedding:
4/16/2010
1.8/5.0
Ann Taylor carries some beautiful dresses, but their customer service is TERRIBLE. They do not realize how difficult it is to coordinate the purchase of multiple dresses for a wedding. They are not helpful about anything. They only make a certain number of dresses and that is it. They will not go through extra effort to find you a dress in another size that may have just sold out. If you have flower girls in your wedding and you want to have a matching sash, they do not sell sashes separately from dresses. Even worse, they don't even provide you with a fabric swatch. I had to take one of the dresses with me everywhere I went since they wouldn't provide me with a swatch of the fabric. I decided to go with Ann Taylor because I fell in love with the dresses. I would have used J-crew or somewhere else if they had what I needed. J-crew is completely different - they will go to great lengths to find you what you need and provide you with swatches.
Ann Taylor carries some beautiful dresses, but their customer service is TERRIBLE. They do not realize how difficult it is Read more...
Ann Taylor carries some beautiful dresses, but their customer service is TERRIBLE. They do not realize how difficult it is to coordinate the purchase of multiple dresses for a wedding. They are not helpful about anything. They only make a certain number of dresses and that is it. They will not go through extra effort to find you a dress in another size that may have just sold out. If you have flower girls in your wedding and you want to have a matching sash, they do not sell sashes separately from dresses. Even worse, they don't even provide you with a fabric swatch. I had to take one of the dresses with me everywhere I went since they wouldn't provide me with a swatch of the fabric. I decided to go with Ann Taylor because I fell in love with the dresses. I would have used J-crew or somewhere else if they had what I needed. J-crew is completely different - they will go to great lengths to find you what you need and provide you with swatches. Read less
Services Used: Dress & Attire
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HeatherL
Wedding:
7/11/2009
1.0/5.0
This line has really gone downhill. We ordered our bridesmaid dresses online as they do not carry them in any of the stores in our area. I called customer services to ask questions about the dresses and they were rude and extremely unhelpful, you would think customer service would be at a higher standard, especially for their wedding line when girls are spending a lot of money to outfit all their bridesmaids. The dresses arrived very quickly, which was a bonus, however upon receiving the dresses, we were very disappointed by the incredibly cheap-looking and feeling fabric. The "silk tafetta" dresses looked and felt like they were made out of wind-breaker material....that might have been fine had they not cost $215 each! When you add in S&H & taxes for each dress we spend $250!! For that price I expected a quality-made dress. That is not what you will find with Ann Taylor's wedding line.
This line has really gone downhill. We ordered our bridesmaid dresses online as they do not carry them in any of the Read more...
This line has really gone downhill. We ordered our bridesmaid dresses online as they do not carry them in any of the stores in our area. I called customer services to ask questions about the dresses and they were rude and extremely unhelpful, you would think customer service would be at a higher standard, especially for their wedding line when girls are spending a lot of money to outfit all their bridesmaids. The dresses arrived very quickly, which was a bonus, however upon receiving the dresses, we were very disappointed by the incredibly cheap-looking and feeling fabric. The "silk tafetta" dresses looked and felt like they were made out of wind-breaker material....that might have been fine had they not cost $215 each! When you add in S&H & taxes for each dress we spend $250!! For that price I expected a quality-made dress. That is not what you will find with Ann Taylor's wedding line. Read less
Services Used: Dress & Attire
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lizlevin
Wedding:
8/17/2008
5.0/5.0
My bridesmaids got their dresses from Ann Taylor's Celebrations line. They were beautiful and could definitely be worn again.
My bridesmaids got their dresses from Ann Taylor's Celebrations line. They were beautiful and could definitely be worn Read more...
My bridesmaids got their dresses from Ann Taylor's Celebrations line. They were beautiful and could definitely be worn again. Read less
Services Used: Dress & Attire
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shrtck00
Wedding:
8/8/2008
5.0/5.0
Beautiful bridesmaids dresses... 100% silk... $29.99!

Matching silk sashes... $4.00

Beautiful bridesmaids... PRICELESS
Beautiful bridesmaids dresses... 100% silk... $29.99!

Matching silk sashes... $4.00

Beautiful Read more...
Beautiful bridesmaids dresses... 100% silk... $29.99!

Matching silk sashes... $4.00

Beautiful bridesmaids... PRICELESS Read less
Services Used: Dress & Attire
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lwashbur
Wedding:
7/26/2008
4.4/5.0
I found a pretty dress on line, ordered it. It came in a box in great condition. It fit.
I found a pretty dress on line, ordered it. It came in a box in great condition. It fit.
I found a pretty dress on line, ordered it. It came in a box in great condition. It fit. Read less
Services Used: Dress & Attire
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suzdallas
Wedding:
7/26/2008
4.4/5.0
I got my bridemaid's dresses at Ann Taylor from the celebrations collection. They looked great on everyone. They have petite sizes which meant my 5'1" matron of honor did not have to alter her dress. I went with simple black and I honestly believe the girls can wear them again. And even if they don't- they only cost abour $60.
I got my bridemaid's dresses at Ann Taylor from the celebrations collection. They looked great on everyone. They have Read more...
I got my bridemaid's dresses at Ann Taylor from the celebrations collection. They looked great on everyone. They have petite sizes which meant my 5'1" matron of honor did not have to alter her dress. I went with simple black and I honestly believe the girls can wear them again. And even if they don't- they only cost abour $60. Read less
Services Used: Dress & Attire
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jrunner7
Wedding:
5/24/2008
5.0/5.0
I ordered the Elizabeth Gown ($600) from the Ann Taylor Celebrations line:
http://www.anntaylor.com/catalog/product.jsp?productId=4088&N=1200051&pCategoryId=193&categoryId=229&Ns=CATEGORY_SEQ_229&showAll=Y&defaultColorNameFromCategory=Bridal%20Ivory&defaultSizeTypeFromCategory=Misses

The dress arrived in about a week, although the sizes run large so I was actually a 2 when I normally wear size 6 pants. Kind of nice to be in a 2 :)

The dress is the epitome of "simple elegance", and thankfully did not have to be hemmed or steamed at all. I wore about 1.5" heels. It's subtly off-white and emits a softer glow than the bright stark white would in all of our wedding photos. The neckline was perfect and did not show any cleavage, and the hidden zipper in the back is beautiful because it looks like it buttons up.

I loved this dress and it was surprisingly inexpensive, and the company was very quick to send me a different size. I also loved the big box it came in with a garment bag and hanger. Thanks AT!
I ordered the Elizabeth Gown ($600) from the Ann Taylor Celebrations line:
Read more...
I ordered the Elizabeth Gown ($600) from the Ann Taylor Celebrations line:
http://www.anntaylor.com/catalog/product.jsp?productId=4088&N=1200051&pCategoryId=193&categoryId=229&Ns=CATEGORY_SEQ_229&showAll=Y&defaultColorNameFromCategory=Bridal%20Ivory&defaultSizeTypeFromCategory=Misses

The dress arrived in about a week, although the sizes run large so I was actually a 2 when I normally wear size 6 pants. Kind of nice to be in a 2 :)

The dress is the epitome of "simple elegance", and thankfully did not have to be hemmed or steamed at all. I wore about 1.5" heels. It's subtly off-white and emits a softer glow than the bright stark white would in all of our wedding photos. The neckline was perfect and did not show any cleavage, and the hidden zipper in the back is beautiful because it looks like it buttons up.

I loved this dress and it was surprisingly inexpensive, and the company was very quick to send me a different size. I also loved the big box it came in with a garment bag and hanger. Thanks AT! Read less
Services Used: Dress & Attire
Default vendor profile pic
PJK25
Wedding:
5/25/2007
4.4/5.0
Please hold the gasps, but Ann Taylor actually made my wedding dress. Granted, I did not have a traditional wedding, but I still wanted to wear a pretty dress. My dress is of excellent quality, the silk is luxurious and doesn't wrinkle easily. It has been very versatile, and has been worn for many occasions other than my wedding. Ann Taylor would be a wonderful choice for bridesmaid dresses as well. Every so often the website runs decent promotions and you can often get free shipping, or 15% off. Get on their mailing list and wait for a good offer. The pricing and quality is much better than many a bridal shops!
Please hold the gasps, but Ann Taylor actually made my wedding dress. Granted, I did not have a traditional wedding, but I Read more...
Please hold the gasps, but Ann Taylor actually made my wedding dress. Granted, I did not have a traditional wedding, but I still wanted to wear a pretty dress. My dress is of excellent quality, the silk is luxurious and doesn't wrinkle easily. It has been very versatile, and has been worn for many occasions other than my wedding. Ann Taylor would be a wonderful choice for bridesmaid dresses as well. Every so often the website runs decent promotions and you can often get free shipping, or 15% off. Get on their mailing list and wait for a good offer. The pricing and quality is much better than many a bridal shops! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
1.7/5.0
My low rating is not reflective of the merchandise (dresses which we loved), but because of the customer service. 10 days before my daughter's wedding, we discovered there could be problems with steaming or ironing the silk chiffon dresses. Bridesmaids were flying/driving in from all over and I needed to be prepared. It took 14 days to get a definitive response, "Read the label." Which A. came late and B. wouldn't have helped since I was trying to prepare for a very short turn around once they arrived.
My low rating is not reflective of the merchandise (dresses which we loved), but because of the customer service. 10 days Read more...
My low rating is not reflective of the merchandise (dresses which we loved), but because of the customer service. 10 days before my daughter's wedding, we discovered there could be problems with steaming or ironing the silk chiffon dresses. Bridesmaids were flying/driving in from all over and I needed to be prepared. It took 14 days to get a definitive response, "Read the label." Which A. came late and B. wouldn't have helped since I was trying to prepare for a very short turn around once they arrived. Read less
Services Used: Dress & Attire
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