130x130 sq 1380141486310 img20130907171416985

B & W Charters, Inc.

Kalamazoo , MI
CONTACT US
CONTACT US

LOCATION

1123 King Hwy.
Kalamazoo, MI 49001 US (map)

PHONE

269-345-4222

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

B & W Charters would like to make our van, motorcoach, & trolley transportation services available to you. Services include charters, shuttles, local transports, and more. We specialize... Read more
B & W Charters would like to make our van, motorcoach, & trolley transportation services available to you. Services include charters, shuttles, local transports, and more. We specialize in group transportation for weddings.

B & W Charters is locally owned and operated have been in operation for over two generations. Our service area is all of West Michigan and Northern Indiana. Other metro areas include Grand Rapids, Lansing, South Bend, Jackson, and St. Joseph / Benton Harbor. We provide safe, comfortable, and professional transportation throughout the United States and Canada. Our drivers are courteous professionals who perform their driving responsibility with the greatest care and safety.

Our 47 & 56 passenger motorcoaches are equipped with reclining seats, arm rests, foot rests, climate control, VCR/DVD, TV monitors, PA system, luggage bays, overhead luggage racks, individual reading lamps, complementary wi-fi, and a restroom. Please note that some coaches have 110-volt outlets on them.

Our 28 passenger coaches are equipped with reclining seats, arm rests, climate control, overhead luggage racks, complementary wi-fi, and individual reading lamps. Some of our 28 passenger coaches also have a PA system, CD player, USB & MP3 input, DVD player, TV monitors, USB charging stations above each seat, and a #110 outlet charging station. Our 16 passenger coach is equipped with reclining seats, arm rests, climate control, CD player, USB & MP3 input, VCR/DVD, TV monitor, overhead luggage racks, and reading lamps. Our 14 passenger van is equipped with cloth seats, climate control, CD player, USB & MP3 input, and reading lamps.

Our 24 passenger San Francisco style trolley coaches are fully enclosed with a politician platform in the rear. They offer a blend of modern amenities with the look and feel of yester-year. Amenities include an oak paneled interior, beautiful oak bench seats, gleaming brass rails, authentic trolley bell, large panoramic windows, interior lights, sound system, CD player, PA system, MP3 & USB input, 110-volt outlets, and a wheelchair lift. All coaches are professionally serviced and maintained.

Our company is a member of the following associations; The United Motorcoach Association, The American Bus Association, The National Association of Motorcoach Operators, and The Midwest Bus & Motorcoach Association. We are also a certified carrier per the United States Department of Defense. Our fleet is fully insured and we have attained the highest safety rating available with the Federal Motor Carrier Safety Administration and the United States Department of Defense. This is a commitment to safety and service excellence very few motorcoach companies have achieved.

-Facebook: http://www.facebook.com/bwcharterscom

-Twitter: http://twitter.com/bwcharters

-Youtube: http://www.youtube.com/user/BWCharters1/videos Read less
Transportation

PHOTOS

130x130 sq 1414696850475 mccormick wedding 8 31
130x130 sq 1414696816189 august 9
130x130 sq 1414696731260 oct 11 wedding 3
130x130 sq 1388509830220 img2013111615043819
130x130 sq 1414696624564 august 9 wedding
130x130 sq 1414696703658 august 9 wedding 2
130x130 sq 1354569336411 wedding6
130x130 sq 1414696933036 august 9 2
130x130 sq 1354569155088 wedding4
130x130 sq 1414696869095 weirick wedding 3
130x130 sq 1380140174049 img20130907171416985
130x130 sq 1388509953278 weddin
130x130 sq 1354569115960 wedding1
130x130 sq 1414696660004 august 9 wedding 1
130x130 sq 1388509923512 img2013111615062578
130x130 sq 1354568202494 trolleypic
130x130 sq 1388509885050 img2013111615054434
130x130 sq 1354569144331 wedding3
130x130 sq 1414696972510 august 9 3
130x130 sq 1354569233117 wedding5
130x130 sq 1354568217212 trolley1
130x130 sq 1380139990605 11756636529080214006501354989174n
130x130 sq 1354568230498 trolley2
130x130 sq 1414696902008 rachel and geoff aug.102014
130x130 sq 1380139981180 559035518690548155732410868666n
130x130 sq 1354569129555 wedding2
130x130 sq 1380140082903 img20130823164906
130x130 sq 1380140271384 part1377622228717
130x130 sq 1380140287651 part1377622244891
130x130 sq 1380140295537 part1377622260073
130x130 sq 1380140204825 img20130907171423039
130x130 sq 1380140238595 img20130907171705663
130x130 sq 1336493458528 1001720
130x130 sq 1336493507283 1001728
130x130 sq 1336493560109 1001730
130x130 sq 1336493619333 1001733
130x130 sq 1336493686851 1001738
130x130 sq 1336493769815 trolleyintftface
130x130 sq 1368419517642 546231440836035941184802029155n
130x130 sq 1368419541463 553595440834725941315277603217n
130x130 sq 1368419553059 398453371052562919532600466588n
130x130 sq 1368419673688 422621371052169586238197232458n
130x130 sq 1414697165602 20140822160953
130x130 sq 1414697205327 20140822160634
130x130 sq 1414697234798 20140822160653
130x130 sq 1368419296369 319309465002583524529584980930n
130x130 sq 1368419358672 6026554676900065891201168781097n
130x130 sq 1368419396731 402460371061489585306429636871n
130x130 sq 1368419435071 4044763710583962522821058697585n
130x130 sq 1368419445281 4088623710602095854341959075262n
130x130 sq 1359567886345 1000944
130x130 sq 1359567917032 1000947
130x130 sq 1359567957000 1000945
130x130 sq 1368419967627 551263585267868164666835664275n
130x130 sq 1368420312478 686905459563087624891934323971n
130x130 sq 1368420317395 298848483781458313308121499204n

REVIEWS

4.3
out of 5.0
4.2/5.0
4.3/5.0
4.3/5.0
4.1/5.0
4.4/5.0
Sort by
Default vendor profile pic
Autumn
Wedding:
1/11/2014
5.0/5.0
I used this vendor for their trolley in South Bend, Indiana. They were great! Very flexible with schedule changes and a great value compared to other vendors in the area. We attached a "Just Married" banner to the side and many guests commented on it. The driver was professional, courteous, safe & fun! I was in contact with the company months before the wedding through email and phone calls and they were quick to respond and professional. Overall, I would highly recommend B & W Charters. Thanks for making this aspect of my wedding stress free!
I used this vendor for their trolley in South Bend, Indiana. They were great! Very flexible with schedule changes and a Read more...
I used this vendor for their trolley in South Bend, Indiana. They were great! Very flexible with schedule changes and a great value compared to other vendors in the area. We attached a "Just Married" banner to the side and many guests commented on it. The driver was professional, courteous, safe & fun! I was in contact with the company months before the wedding through email and phone calls and they were quick to respond and professional. Overall, I would highly recommend B & W Charters. Thanks for making this aspect of my wedding stress free! Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

January 24, 2014

Dear Autumn,

Thank you for taking time to give us a great review. Congrats

Regards,

Gene Wright II
Director of Marketing
B & W Charters, Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like B&W Charters on facebook
Follow B&W Charters on twitter
Check out B&W Charters on Youtube
Link to B&W Charters on linkedin
Default vendor profile pic
Ashley
Wedding:
8/24/2013
5.0/5.0
This place was great! Used for a trolley for our wedding party and a shuttle bus to take our guest to/from our wedding reception! They worked with our budget and were very clean and professional!
This place was great! Used for a trolley for our wedding party and a shuttle bus to take our guest to/from our wedding Read more...
This place was great! Used for a trolley for our wedding party and a shuttle bus to take our guest to/from our wedding reception! They worked with our budget and were very clean and professional! Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

Thank you for the review.

Gene Wright
Director of Marketing
B&W Charters, Inc.
130x130 sq 1326770901519 035nc1524596086o
Anonymous
Wedding:
2+ years ago
5.0/5.0
We selected B&W Charters for their trolley and 50+ passenger charter. We received excellent service from B&W throughout the booking process and especially the day of the wedding. They were flexible, courteous, and very, very accommodating. Thank you to Dale, our trolley driver, who took great care of us!
We selected B&W Charters for their trolley and 50+ passenger charter. We received excellent service from B&W throughout Read more...
We selected B&W Charters for their trolley and 50+ passenger charter. We received excellent service from B&W throughout the booking process and especially the day of the wedding. They were flexible, courteous, and very, very accommodating. Thank you to Dale, our trolley driver, who took great care of us! Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

August 7, 2012

Thanks for the comments regarding our services.

Regards,

Gene Wright II
Director of Marketing
B & W Charters Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos
Default vendor profile pic
Lindsay
Wedding:
9/17/2011
5.0/5.0
Since we had the ceremony and reception on the same site, we wanted to provide transportation for our out of town guests, and those who were planning on boozin. I called several bus charters and was treated EXTREMELY poorly by one in particular. But B&W was SO nice, so professional, totally reasonable and our driver was THE BEST. I can't for the life of me remember his name, wish I could, b/c he made the night :)
Since we had the ceremony and reception on the same site, we wanted to provide transportation for our out of town guests, Read more...
Since we had the ceremony and reception on the same site, we wanted to provide transportation for our out of town guests, and those who were planning on boozin. I called several bus charters and was treated EXTREMELY poorly by one in particular. But B&W was SO nice, so professional, totally reasonable and our driver was THE BEST. I can't for the life of me remember his name, wish I could, b/c he made the night :) Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

May 8, 2012

Dear Mrs. Clark,

Thanks for the comments regarding our services from last year. Too answer your question John Danielczuk was your driver.

Regards,

Gene Wright II
Director of Marketing
B & W Charters Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos
Bg21
Anonymous
Wedding:
2+ years ago
4.9/5.0
All in all, the service was perfect. Had nothing to worry about and never heard a complaint from guests.

I worked with deb and she was great.

They are very helpful in setting up a schedule.

I communicated with them phone only and via email and they delIvered.

It was pricey for me but in the end worth the cost so my guests could relax and not drink and drive.
All in all, the service was perfect. Had nothing to worry about and never heard a complaint from guests.

I worked Read more...
All in all, the service was perfect. Had nothing to worry about and never heard a complaint from guests.

I worked with deb and she was great.

They are very helpful in setting up a schedule.

I communicated with them phone only and via email and they delIvered.

It was pricey for me but in the end worth the cost so my guests could relax and not drink and drive. Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.7/5.0
I have to say I didn't personally use the shuttle I hired- it was for the guests, but everyone seemed to get where they were going so I think it worked out fine, and no one complained to me afterwards. They were nice to work with setting up the service and they had a bus big enough for all my guests. If I had to do it again I would have hired 2 smaller shuttles instead of one big bus because at the end of the night everyone had to wait for all the drunk people to find the bus and get on board which I hear took a little while. But I think it all went well overall. Prices seemed reasonable and they are pretty much the only shuttle service in the area. Book early so you can get the size vehicle you want.
I have to say I didn't personally use the shuttle I hired- it was for the guests, but everyone seemed to get where they Read more...
I have to say I didn't personally use the shuttle I hired- it was for the guests, but everyone seemed to get where they were going so I think it worked out fine, and no one complained to me afterwards. They were nice to work with setting up the service and they had a bus big enough for all my guests. If I had to do it again I would have hired 2 smaller shuttles instead of one big bus because at the end of the night everyone had to wait for all the drunk people to find the bus and get on board which I hear took a little while. But I think it all went well overall. Prices seemed reasonable and they are pretty much the only shuttle service in the area. Book early so you can get the size vehicle you want. Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

Thank you for the review.

Regards,

Gene Wright II
Director of Marketing
B & W Charters, Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos
Link to us on linkedin @ http://www.linkedin.com/in/bwcharters
Default vendor profile pic
Private User
Wedding:
10/4/2014
4.6/5.0
We rented two vechiles for our wedding on October 4th! We had one for the bridal party and one for the guests to and from the reception. The bridal party trolley was very fun and the driver was great! The only issue we had is that the speakers in the trolley did not work. It is hard to have a bridal party on a trolley with no music....luckily my maid of honor had a speaker we used. I heard nothing but good things about the bus for the guests so thank you.
We rented two vechiles for our wedding on October 4th! We had one for the bridal party and one for the guests to and from Read more...
We rented two vechiles for our wedding on October 4th! We had one for the bridal party and one for the guests to and from the reception. The bridal party trolley was very fun and the driver was great! The only issue we had is that the speakers in the trolley did not work. It is hard to have a bridal party on a trolley with no music....luckily my maid of honor had a speaker we used. I heard nothing but good things about the bus for the guests so thank you. Read less
Services Used: Transportation
Default vendor profile pic
Shannon
Wedding:
10/5/2012
4.6/5.0
I used B&W Charter to shuttle guests to and from my wedding at the Blue Dress Barn. The helped answer a lot of my questions about timing and where to plan stops, so I appreciated that. And while I didn't specifically use the shuttle on my wedding day, most of my friends did and they really loved being able to come to the wedding, drink as much as they wanted, and not worry about driving. I didn't hear any complaints or issues, so I think everything went great.

I would recommend B&W to a bride who wants to give guests the opportunity to have fun and not worry about driving. I would say you need a good idea of your hotel blocks, day of timeline, and number of guests needing transportation prior to booking. When I initially contacted them, they really couldn't give me information or quotes because I didn't have these answers.

Overall, very satisfied!
I used B&W Charter to shuttle guests to and from my wedding at the Blue Dress Barn. The helped answer a lot of my Read more...
I used B&W Charter to shuttle guests to and from my wedding at the Blue Dress Barn. The helped answer a lot of my questions about timing and where to plan stops, so I appreciated that. And while I didn't specifically use the shuttle on my wedding day, most of my friends did and they really loved being able to come to the wedding, drink as much as they wanted, and not worry about driving. I didn't hear any complaints or issues, so I think everything went great.

I would recommend B&W to a bride who wants to give guests the opportunity to have fun and not worry about driving. I would say you need a good idea of your hotel blocks, day of timeline, and number of guests needing transportation prior to booking. When I initially contacted them, they really couldn't give me information or quotes because I didn't have these answers.

Overall, very satisfied! Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

October 12, 2012

Dear Shannon,

Thank you for the review.

Regards,

Gene Wright II
Director of Marketing
B & W Charters, Inc.
269-345-4222
quotes@bwcharters.com
www.bwcharters.com
Like us on facebook @ http://www.facebook.com/bwcharterscom
Follow us on twitter @ http://twitter.com/bwcharters
Check out our video @ http://www.youtube.com/user/BWCharters1/videos
Default vendor profile pic
Hillary
Wedding:
6/15/2013
3.8/5.0
I was beyond thrilled to find a great looking trolley at an affordable price! The sales staff was very helpful. Unfortunately, the trolley apparently broke down the day of... So we were sent a charter bus that was just okay. I didn't hear anything the day of, they just sent the replacement. Would have hoped for a higher quality replacement, but this one did the job. We did receive a nice and prompt apology email and also were issued a partial refund, which was much appreciated! I was glad I didn't have to contact them after the fact, they took the initiative.
I was beyond thrilled to find a great looking trolley at an affordable price! The sales staff was very helpful. Read more...
I was beyond thrilled to find a great looking trolley at an affordable price! The sales staff was very helpful. Unfortunately, the trolley apparently broke down the day of... So we were sent a charter bus that was just okay. I didn't hear anything the day of, they just sent the replacement. Would have hoped for a higher quality replacement, but this one did the job. We did receive a nice and prompt apology email and also were issued a partial refund, which was much appreciated! I was glad I didn't have to contact them after the fact, they took the initiative. Read less
Services Used: Transportation
Default vendor profile pic
Anonymous
Wedding:
5/4/2013
0.0/5.0
Do not use B & W Charters! We booked a trolley for my daughters' wedding and they sent a party bus because of electrical problems. I understand things like that happen-but they only wanted to refund the difference between the trolley and the party bus instead of the whole amount. The contract was not fulfilled-we requested and paid for a trolley. My daughter has planned pictures on the trolley and she was very disappointed.

In response to B & W Charters explanation-the other trolley was in St. Joseph-more than an hour away. It would have been probably at least 2 hours for them to get the other trolley and the bride and groom would have had to go out in the middle of the reception to get the photos they desired. My daughter was disappointed but declined their offer to go get the trolley from St Joseph because she was trying not to let this situation ruin her big day. And the clause about requesting a certain driver or vehicle was interpreted by me as we couldn't request a certain driver or certain trolley that we had reserved. Otherwise-what is the point of requesting a certain type of vehicle if they don't have to guarantee that you will get it. Also-the term party bus is used by many people for the type of vehicle that was supplied so call it what you will. And $100 was offered to us in the beginning and then they offered $50 more to cover the sign my daughter had bought for the back of the trolley for her Thank You card photos. Before booking-you should decide how upset the bride or groom and wedding party will be if for whatever reason your requested vehicle is not available on their big day. Also-the minimum hours for the trolley was 2 hours and the minimum we could have had on the mini bus was 5 hours so if we had known we were getting a mini bus the bride could have used it for other transport uses to use up the minimum hours. I don't appreciate in the response being accused of being inaccurate or misleading because that is not the case at all.
Do not use B & W Charters! We booked a trolley for my daughters' wedding and they sent a party bus because of electrical Read more...
Do not use B & W Charters! We booked a trolley for my daughters' wedding and they sent a party bus because of electrical problems. I understand things like that happen-but they only wanted to refund the difference between the trolley and the party bus instead of the whole amount. The contract was not fulfilled-we requested and paid for a trolley. My daughter has planned pictures on the trolley and she was very disappointed.

In response to B & W Charters explanation-the other trolley was in St. Joseph-more than an hour away. It would have been probably at least 2 hours for them to get the other trolley and the bride and groom would have had to go out in the middle of the reception to get the photos they desired. My daughter was disappointed but declined their offer to go get the trolley from St Joseph because she was trying not to let this situation ruin her big day. And the clause about requesting a certain driver or vehicle was interpreted by me as we couldn't request a certain driver or certain trolley that we had reserved. Otherwise-what is the point of requesting a certain type of vehicle if they don't have to guarantee that you will get it. Also-the term party bus is used by many people for the type of vehicle that was supplied so call it what you will. And $100 was offered to us in the beginning and then they offered $50 more to cover the sign my daughter had bought for the back of the trolley for her Thank You card photos. Before booking-you should decide how upset the bride or groom and wedding party will be if for whatever reason your requested vehicle is not available on their big day. Also-the minimum hours for the trolley was 2 hours and the minimum we could have had on the mini bus was 5 hours so if we had known we were getting a mini bus the bride could have used it for other transport uses to use up the minimum hours. I don't appreciate in the response being accused of being inaccurate or misleading because that is not the case at all. Read less
Services Used: Transportation
B & W Charters, Inc. responded with the following comments:

The above review is misleading and inaccurate. This client did book a trolley. However on the date of the event during the pre trip inspection a previously undiscovered mechanical defect was detected. This would have compromised passenger safety. Hence, consistent with applicable Department of Transportation regulations we were prohibited from placing the vehicle in service. An effort was made to timely address/repair the noted vehicle defect but we were not successful as significant evaluation and corrective action was required.

At the time, given the unavailability of the assigned trolley and not having another trolley available, the only other option that we had was to send the mini coach which was available. Although we recognize that the client would have preferred the trolley we were simply prohibited from using it. We do not offer nor have we ever provided party buses. The mini coach that was sent was nice, clean, and had a larger seating capacity than the trolley.

Once the driver arrived at the pick-up he apologized for having to use this vehicle to the Bride and Groom. He also explained why that vehicle had to be used. Then the driver provided service as indicated on the charter. It should also be noted that the driver did ask the Bride and Groom if they would like him to go and get our other trolley that was currently out on another charter and bring it to them. This would be so that they could get the pictures they wanted on the porch. We understand that this would have been later than they would have liked, but the gesture was made on our part to try and provide this for them given the situation. The Bride and Groom declined this offer. At this point the service was concluded.

Please also note that because of the mechanical nature of vehicles, although infrequent, they are subject to failure. This possibility is addressed in our contracts. Accordingly, on our standard charter bus agreement is states as follow, “We cannot guarantee the assignment of requested drivers or vehicles.” This is on the copy that we have on file at our office signed by this client. This contractual provision is in recognition of infrequent situations like this one. It should be noted that mechanical breakdowns occur on less than half of one percent of the total charters we have each year. This means we have a 99.5% success rate on providing the clients with exactly what they want. B & W Charters has been in business for over 30 years. We have a long consistent record of treating our customers with the care and respect they deserve.

Most importantly though we didn’t leave the client sitting on the side of the road, we provided service for their group consistent with our service agreement.

In consideration of their disappointment we offered this client a 25% refund off of the total cost they paid for the trolley and a letter of apology. This is more than the difference between the two vehicles rental costs. It is also within industry parameters given the nature of the issue.

Sincerely,
Gene Wright II
General Manger
B & W Charters, Inc.

MAP

 
1123 King Hwy., Kalamazoo, MI 49001 See On Map
Thanks for visiting the vendor listing for B & W Charters, Inc.
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
220x220 1380141486310 img20130907171416985