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Bailey Banks and Biddle

Short Hills , NJ

LOCATION

Short Hills, NJ US
Please let this vendor know that you found them on the WeddingWire Network.
Jewelry

REVIEWS

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0.5/5.0
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woodsgirl
Wedding:
7/17/2010
1.4/5.0
I bought my wedding band at BB&B during their "going out of business" sale. Although I got a phenomenal deal on the ring, one of the diamonds fell out during my wedding reception. The very first day I wore it!
I bought my wedding band at BB&B during their "going out of business" sale. Although I got a phenomenal deal on the ring, Read more...
I bought my wedding band at BB&B during their "going out of business" sale. Although I got a phenomenal deal on the ring, one of the diamonds fell out during my wedding reception. The very first day I wore it! Read less
Services Used: Jewelry
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Jenesse
Wedding:
12/21/2008
0.4/5.0
I am not one to normally complain when it comes to retail woes, but this particular store has been a disaster to deal with. My husband bought my engagement ring at this store based on their reputation, but it has been one headache after another. After the proposal, the ring started losing its diamonds. We brought it back and after agreeing upon a time to pick it up-weeks later, mind you-it still wasn't ready and we were getting a lot of double-talk. Finally we get it back again and this time the mounting was broken. We bring it back again and the person we get tells us it's our fault because obviously the ring is in terrible shape. Now, mind you, every time there was a problem we had to deal with someone new who knows nothing of the ongoing situation because the previous person we were dealing with had left the company or moved stores. This last person was no different when in came to knowing nothing about the problem, but she was unprofessional enough to tell us it was our fault when we barely even had the ring. To top it all off, we decided to have our bands custom-made by a private jeweller. He had examined the engagement ring prior to us bringing it back to BB&B to have the mounting fixed and when we went back to him to make our bands, he showed us where the diamond is now chipped.

I have had nothing but problems with this particular retail store. I cannot speak for all of their stores, but I would never recommend this particular Bailey Banks and Biddle to anyone.
I am not one to normally complain when it comes to retail woes, but this particular store has been a disaster to deal Read more...
I am not one to normally complain when it comes to retail woes, but this particular store has been a disaster to deal with. My husband bought my engagement ring at this store based on their reputation, but it has been one headache after another. After the proposal, the ring started losing its diamonds. We brought it back and after agreeing upon a time to pick it up-weeks later, mind you-it still wasn't ready and we were getting a lot of double-talk. Finally we get it back again and this time the mounting was broken. We bring it back again and the person we get tells us it's our fault because obviously the ring is in terrible shape. Now, mind you, every time there was a problem we had to deal with someone new who knows nothing of the ongoing situation because the previous person we were dealing with had left the company or moved stores. This last person was no different when in came to knowing nothing about the problem, but she was unprofessional enough to tell us it was our fault when we barely even had the ring. To top it all off, we decided to have our bands custom-made by a private jeweller. He had examined the engagement ring prior to us bringing it back to BB&B to have the mounting fixed and when we went back to him to make our bands, he showed us where the diamond is now chipped.

I have had nothing but problems with this particular retail store. I cannot speak for all of their stores, but I would never recommend this particular Bailey Banks and Biddle to anyone. Read less
Services Used: Jewelry
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