Quality of Service
1+ year ago
1+ year ago
I urge anyone looking into this venue, not to give them your patronage. Their so called coordinator is completely clueless. The owner is rude and unprofessional. I signed a contract with them 5 months ago for a party size of 100. When the room I booked was suddenly "too small" for my party size, they offerred me the grand ballroom and increased my fees, taxes, and gratuities significantly. When I questioned their fees and their practice (it was their error after all; the room switch should have been a courtesy on their behalf), the owner cancelled my event and never game me a reason why. He send me an email with my deposit (5 months later) telling me that the event is to be cancelled immediately and asked that I do not contact him or his staff because his decision was final. By the way their contract stated that they can not cancel the event unless in the case of force majeure. I, of course, will be pursuing legal action but wanted anyone that I can tell my story to know what they did to me. Please take your special day somewhere else. They do not run a respectful business. If you don't believe me, ask to speak to Jon Karger, the owner. And you will see for yourself. Thanks for reading.
Services Used: Wedding Planning
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