out of 5.0
I put lower scores for professionalism and responsiveness because my mom and I had gone to Bare Essentials for our make up trial run two weeks before the wedding (around Christmas time). We loved how the girls did our make up and were excited for how everything would look for the big day. We bought a LOT of make up (everything I needed for any touch-ups on the wedding day - I didn't own any good make up before this either) and the girls told us that 9 AM the morning of the wedding would work perfectly for our appointment. We showed up early that morning and the store was closed! My mom stayed by the store in case someone came and I ran to grab us some coffees. I was back by 9:30 and there STILL was no one at the store! There was a woman sitting on a bench right by us that mentioned that the store doesn't open until 10 AM (she was the manager). We explained to her that we had an appointment for 9 AM and that I was getting married that day and she apologized and opened the store early for us. She had looked in the appointment book and there was never anything written down! The girls that "wrote" down our appointment didn't take into consideration that they wouldn't be on holiday hours anymore and assumed someone would be at the store to do our makeup. Again the Manager apologized and got right to work! Our make up was done very quickly and we got out of there on time. She was very sweet and I could tell she was genuinely upset that someone had "messed up" my morning. Honestly, I wasn't stressed at all! I was very impressed with her quick to action attitude and the make up job that she did. I would definitely recommend having your make up done here for any special occasion! Just double check your appointment before the big day!
Services Used: Beauty & Health
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