out of 5.0
I got married this October in Sonoma and had ordered 4 Bari Jay bridesmaid dresses (style 641) back in April from Dori Read more...
I got married this October in Sonoma and had ordered 4 Bari Jay bridesmaid dresses (style 641) back in April from Dori Anne Veils in Castro Valley. When they came in, none of the bridesmaids could fit into their dresses. We later realized that it was because the dresses were ALL made incorrectly. For example, the size 2, which is supposed to have a bust size of 32 inches, was actually only 27 inches! I understand that mistakes are made but what really appalled me was the response they had to this error. Dori Anne Veils denied responsibility, and it took me many phone calls (getting hung up on) before I could reach Bari Jay. Bari Jay initially told me it is also not their fault...that it is the fault of the factories in China (yes they actually said this!). One of the dresses I already delivered to my sister in Hong Kong, and they said they wouldn't give me another dress until I returned the incorrectly made one, and that I would be responsible for the international shipping to return and again ship the new dress to her. Finally after many more phone calls and letters they agreed to provide new dresses and said they would let me know when they would arrive. I tried to follow up after that but received no responses. The dresses did arrive, but (perhaps due to the rush), there were minor errors (clasps broken, crooked flowers, etc). My bridesmaid all had to pay for the alterations to get this fixed. As for the style, it is cute, but not very flattering. My sister is normally a size 0 and this didn't make her look thin. Overall, the dress is of mediocre quality and the customer service is abysmal. Read less
Services Used: Dress & Attire
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