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Be Still My Heart Films

Knoxville , TN
CONTACT US
CONTACT US

LOCATION

12715 Union Rd.
Knoxville, TN 37934 US (map)

PHONE

865-604-3343

WEBSITE

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Videography

REVIEWS

3.3
out of 5.0
3.3/5.0
3.3/5.0
3.3/5.0
3.2/5.0
3.3/5.0
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Anonymous
Wedding:
1+ year ago
0.0/5.0
It's been many months now since my wedding. Part of the reason I took so long to write a review is because my experience with this photographer was so traumatizing I wanted to push it from my mind, and the only reason I'm writing a review now is because I don't want what happened to me to happen to anyone else. Lisa Huber lost my wedding photos.

She told us she had "misplaced" a memory card about two weeks after our wedding, downplaying the seriousness of it. When we did get our photos, we saw that in actuality she had lost about 2/3 if not more of the photos she had taken. To this day I don't have any professional photos from my wedding of me and my parents, my husband and his parents, our families together, my husband's extended family (that was all together for the first time in probably 20 years), pictures of dancing, pictures of grandparents, pictures of my aunts who had left their home country of Turkey for the first time in their lives for the wedding, or even a picture of me and all my bridesmaids. It was astounding, upsetting and just overall a horrible horrible experience.

As if losing our photos wasn't bad enough, we then had to spend MONTHS emailing and calling her to talk about getting reimbursed for what we had paid her. In the end, we only got 1/2 our money back and she insisted that she repay it over the course of several months in a repayment plan. In conversations I had with her she tried to use her own financial struggles as evidence of why we were being unreasonable in asking for a refund (note: I'm a student, in almost 6 figures of student loan debt, and we paid for the wedding ourselves). I have never interacted with someone so incredibly unprofessional, and I urge anyone thinking of hiring her to think again.
It's been many months now since my wedding. Part of the reason I took so long to write a review is because my experience Read more...
It's been many months now since my wedding. Part of the reason I took so long to write a review is because my experience with this photographer was so traumatizing I wanted to push it from my mind, and the only reason I'm writing a review now is because I don't want what happened to me to happen to anyone else. Lisa Huber lost my wedding photos.

She told us she had "misplaced" a memory card about two weeks after our wedding, downplaying the seriousness of it. When we did get our photos, we saw that in actuality she had lost about 2/3 if not more of the photos she had taken. To this day I don't have any professional photos from my wedding of me and my parents, my husband and his parents, our families together, my husband's extended family (that was all together for the first time in probably 20 years), pictures of dancing, pictures of grandparents, pictures of my aunts who had left their home country of Turkey for the first time in their lives for the wedding, or even a picture of me and all my bridesmaids. It was astounding, upsetting and just overall a horrible horrible experience.

As if losing our photos wasn't bad enough, we then had to spend MONTHS emailing and calling her to talk about getting reimbursed for what we had paid her. In the end, we only got 1/2 our money back and she insisted that she repay it over the course of several months in a repayment plan. In conversations I had with her she tried to use her own financial struggles as evidence of why we were being unreasonable in asking for a refund (note: I'm a student, in almost 6 figures of student loan debt, and we paid for the wedding ourselves). I have never interacted with someone so incredibly unprofessional, and I urge anyone thinking of hiring her to think again. Read less
Services Used: Photography
Be Still My Heart Films responded with the following comments:

This brides accusations are not only hurtful, but inaccurate. I have bent over backwards to make her happy. The truth of the matter,not only did she threaten to sue me for a refund, she threatened to write slanderish reviews about me if she did not get her way. She didn't wait so long to write this review because she was "devastated". She waited until she got her full refund. And guess what ? After I compensated her to avoid a lawsuit that would cost her nothing, and me everything ....she STILL wrote hurtful things about me everywhere she could find. I have been in this industry for over 15 years and have never had such an negative experience. She has slandered me personally and professionally.I guess what hurts me most is that my brides mean the world to me ! Not only would I do anything in the world for them, their happiness and satisfaction means everything. How dare this girl try to ruin my career. How do you sleep at night ? I am passionate about what I do. I am good at what I do. I take pride in not only my work, but more importantly how I treat people in life. If I could warn a future bride about myself I would say this...
"Be careful when hiring me, it could possibly lead to me killing you with kindness & possibly remaining life long friends with you".
Lisa
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Victoria
Wedding:
7/19/2013
4.9/5.0
Lisa was awesome to have with me on my big day! She was definitely everywhere, and her personality was nice to have around! She was relaxing to work with, and I am so excited to get the photos after seeing the first few!
Lisa was awesome to have with me on my big day! She was definitely everywhere, and her personality was nice to have Read more...
Lisa was awesome to have with me on my big day! She was definitely everywhere, and her personality was nice to have around! She was relaxing to work with, and I am so excited to get the photos after seeing the first few! Read less
Services Used: Photography, Videography
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Katelyn
Wedding:
10/21/2012
5.0/5.0
We LOVED Lisa!!!! I definitely recommend everyone getting a videographer. It was something we weren't going to do but decided late in the planning process we'd like to have one. We booked Lisa and are so glad we did! She was everywhere during the wedding! I am really looking foward to seeing our video!
We LOVED Lisa!!!! I definitely recommend everyone getting a videographer. It was something we weren't going to do but Read more...
We LOVED Lisa!!!! I definitely recommend everyone getting a videographer. It was something we weren't going to do but decided late in the planning process we'd like to have one. We booked Lisa and are so glad we did! She was everywhere during the wedding! I am really looking foward to seeing our video! Read less
Services Used: Videography
Be Still My Heart Films responded with the following comments:

Thank you Katelyn !!!!
Your wedding was so much fun and you are such a gem to work with.Best wishes to you guys!

MAP

 
12715 Union Rd., Knoxville, TN 37934 See On Map
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