130x130 sq 1290384108653 briannesmall

Bella Bridal & Formal Wear

Saint Charles , IL

LOCATION

2000 W Main St Suite HI
Saint Charles, IL 60174 US

PHONE

630-443-9226

WEBSITE

View website
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ABOUT US

Bella Bridal & Formal Wear is truly a business of passion. Sandy and her staff are totally devoted to making your experience a pleasant one. The shop prides themselves on being down to... Read more
Bella Bridal & Formal Wear is truly a business of passion. Sandy and her staff are totally devoted to making your experience a pleasant one. The shop prides themselves on being down to earth, friendly and willing to bend over backwards to make your day extra special. Please stop in and see what we have to offer. Read less
Dress & Attire

REVIEWS

4.5
out of 5.0
4.5/5.0
4.5/5.0
4.6/5.0
4.5/5.0
4.5/5.0
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Jackie
Wedding:
10/12/2013
3.6/5.0
I had been to a few stores prior to going to Bella Bridal. I already had an idea of what style dress that I was looking for so I made an appointment the morning of (it was a weekday) and got in right away. Easy to find, right off Main St and hidden in a strip mall, this place is a lot larger than you would expect. My appt was with a young girl, maybe 17 or 18. I told her what style I was looking for and she told me to feel free to look through the racks. The first floor was pretty organized with each style in its specific cubby (fit and flare, mermaid, organza, ball gown, etc). My stylist didn't seem to have a lot of knowledge about the gowns and wasn't very good at lacing up or clipping the gown to my figure so I knew my appointment wasn't going to last very long. The store itself was very nice. They have a theater style room where you can stand in front of everyone when you're bedazzled. I'm sure if you have an appointment with an experienced stylist, you will have a better experience.
I had been to a few stores prior to going to Bella Bridal. I already had an idea of what style dress that I was looking Read more...
I had been to a few stores prior to going to Bella Bridal. I already had an idea of what style dress that I was looking for so I made an appointment the morning of (it was a weekday) and got in right away. Easy to find, right off Main St and hidden in a strip mall, this place is a lot larger than you would expect. My appt was with a young girl, maybe 17 or 18. I told her what style I was looking for and she told me to feel free to look through the racks. The first floor was pretty organized with each style in its specific cubby (fit and flare, mermaid, organza, ball gown, etc). My stylist didn't seem to have a lot of knowledge about the gowns and wasn't very good at lacing up or clipping the gown to my figure so I knew my appointment wasn't going to last very long. The store itself was very nice. They have a theater style room where you can stand in front of everyone when you're bedazzled. I'm sure if you have an appointment with an experienced stylist, you will have a better experience. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
0.6/5.0
Brides beware before going into Bella’s Bridal. At the store manager’s advice, I ordered a champagne dress with an ivory beaded sash. When the sash arrived it was white, not ivory. The sash also did not complement the dress as advised. From the back of the dress, my posterior became a bustle and the sash still lingered to my ankles. There are absolutely no returns, refunds, or store credits given to the customer regardless of who’s error.

I called to complain to the store owner. I showed the store manager the white sash and she stated it was “ivory,” yet when she placed the sash next to a white piece of paper the sash matched the paper in color.

I asked the manager/ store owner to fix the sash with a different color ribbon and the store owner said that would cost an additional $60 on top of what I already paid. I was given poor guidance and advice by the staff. I would not recommend it to any brides unless you are willing to pay twice, once when ordering your dress and then again when they give you the wrong item.
As I attempted to work with the store, I feel unsatisfied with their customer service. I also feel the store owner is greedy as the mistake was on their end. The store should be the expert in the field of bridal wear. I wasn't treated as a valued customer; the store just pushed for a larger sale instead of fixing the problems they caused with poor advice and misrepresented products.
Brides beware before going into Bella’s Bridal. At the store manager’s advice, I ordered a champagne dress with an ivory Read more...
Brides beware before going into Bella’s Bridal. At the store manager’s advice, I ordered a champagne dress with an ivory beaded sash. When the sash arrived it was white, not ivory. The sash also did not complement the dress as advised. From the back of the dress, my posterior became a bustle and the sash still lingered to my ankles. There are absolutely no returns, refunds, or store credits given to the customer regardless of who’s error.

I called to complain to the store owner. I showed the store manager the white sash and she stated it was “ivory,” yet when she placed the sash next to a white piece of paper the sash matched the paper in color.

I asked the manager/ store owner to fix the sash with a different color ribbon and the store owner said that would cost an additional $60 on top of what I already paid. I was given poor guidance and advice by the staff. I would not recommend it to any brides unless you are willing to pay twice, once when ordering your dress and then again when they give you the wrong item.
As I attempted to work with the store, I feel unsatisfied with their customer service. I also feel the store owner is greedy as the mistake was on their end. The store should be the expert in the field of bridal wear. I wasn't treated as a valued customer; the store just pushed for a larger sale instead of fixing the problems they caused with poor advice and misrepresented products. Read less
Services Used: Dress & Attire
Bella Bridal & Formal Wear responded with the following comments:

We are very sorry you feel this way about our store and our staff. The policies of our store are standard within the bridal industry; however with that being said, we do try to do whatever we can to make the customer happy. In this particular instance, we did show you the ivory belt on the champagne sample when you purchased the dress. We did compare the belt to the sample of the one you tried on in the store in Mid-August, when you made your purchase and signed the contract agreeing to our terms and conditions, and it is, in fact, a match in color and length. It may appear to look white next to a piece of paper; however, paper is not pure white either. As we stated, we are willing to work with you. We offered you the ribbon at our cost, and we would put the applique on for free. The cost of that particular ribbon is higher because of the high quality of the double faced satin. A less expensive option could be found at a local fabric store, and we would still be happy to remove the applique and place it on the new ribbon at no charge. We are more than happy to accommodate a change of heart by the bride, whenever possible, and we only ask that the customer covers our cost to do so. We wish you the best on your upcoming wedding and are sorry for your disappointment. We do pride ourselves on trying to give the bride whatever she wants. Sincerely, the staff at Bella Bridal.
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Anonymous
Wedding:
7/20/2013
5.0/5.0
Bella Bridal is awesome! I had the intentions of ordering a dress, but ended up getting a sample dress. The dress was still in really good condition! I suggest going in late June-early July if you are up for getting a sample dress. The sample dress is 5 sizes too big, but I was told that the seamstress is able to alter it for $75!
Bella Bridal is awesome! I had the intentions of ordering a dress, but ended up getting a sample dress. The dress was Read more...
Bella Bridal is awesome! I had the intentions of ordering a dress, but ended up getting a sample dress. The dress was still in really good condition! I suggest going in late June-early July if you are up for getting a sample dress. The sample dress is 5 sizes too big, but I was told that the seamstress is able to alter it for $75! Read less
Services Used: Dress & Attire
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Amelia
Wedding:
12/29/2012
5.0/5.0
I LOVED this little bridal shop! The consultant that I worked with was very patient and listened well. It was my first time trying on dresses and she helped me find one that I could actually take home that day! I had a 6 month engagement so I was worried that if I had to order a dress that it wouldn't come in in time. But she reassured me we'd find something that would work and I was so relieved when I found that dress that brought my mom and I to tears. The consultant left the room to find out their sample sale price and came back so excited for us with the total. I really felt comfortable and like she was just another one of my friends that was sharing in the excitement of getting married! I would definitely recommend going to Bella Bridal. The staff is very knowledgeable and very welcoming!
I LOVED this little bridal shop! The consultant that I worked with was very patient and listened well. It was my first Read more...
I LOVED this little bridal shop! The consultant that I worked with was very patient and listened well. It was my first time trying on dresses and she helped me find one that I could actually take home that day! I had a 6 month engagement so I was worried that if I had to order a dress that it wouldn't come in in time. But she reassured me we'd find something that would work and I was so relieved when I found that dress that brought my mom and I to tears. The consultant left the room to find out their sample sale price and came back so excited for us with the total. I really felt comfortable and like she was just another one of my friends that was sharing in the excitement of getting married! I would definitely recommend going to Bella Bridal. The staff is very knowledgeable and very welcoming! Read less
Services Used: Dress & Attire
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Jen
Wedding:
12/29/2012
5.0/5.0
The ladies at Bella Bridal are amazing! Breann (I hope I spelled her name right) was amazing as our consultant and Lettie was amazing with alterations! I felt so amazing in the dress that they helped me find! The shop has a wonder spot where you can get on a stage and get the full impact of the dress when you try it on! Also, they went out of their way to help my mom get things fixed when there was a miscommunication in getting her dress ordered and it came in the wrong shade of silver. They got it straightened out right away and my mom looked amazing too!
The ladies at Bella Bridal are amazing! Breann (I hope I spelled her name right) was amazing as our consultant and Lettie Read more...
The ladies at Bella Bridal are amazing! Breann (I hope I spelled her name right) was amazing as our consultant and Lettie was amazing with alterations! I felt so amazing in the dress that they helped me find! The shop has a wonder spot where you can get on a stage and get the full impact of the dress when you try it on! Also, they went out of their way to help my mom get things fixed when there was a miscommunication in getting her dress ordered and it came in the wrong shade of silver. They got it straightened out right away and my mom looked amazing too! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
4.9/5.0
Bella Bridal provided the bridesmaid dresses for our wedding. We first visited them after requesting to see samples of three dresses in three colors. Our appointment was delayed by traffic and construction - no matter, they accomodated us when we arrived. The shop is easily accessable, with convenient parking. The staff were knowledgeable and friendly. Prices were reasonable. I tried on several dresses myself, finding so many pretty dresses that I bought two formals to wear for the engagement party and the rehearsal dinner. The seamstress was outstanding. Each dress she altered looked as if it were designed specifically for the wearer. We ordered fabric samples, but they were lost (by the formalwear company) in the mail. The owner of Bella Bridal actually mailed me three entire dresses from her store to take to the church in place of fabric samples, telling me just to return them when I came back the next time. In other words, when things did not go smoothly, they did whatever it took. I did not buy my wedding gown there (but wish I had!) but it needed significant alterations in the lace. Bella Bridal referred me to Supreme Novelty Fabrics in Chicago as their go-to place for fabric. I was able to get what I needed. Overall, our experience with Bella Bridal was excellent.
Bella Bridal provided the bridesmaid dresses for our wedding. We first visited them after requesting to see samples of Read more...
Bella Bridal provided the bridesmaid dresses for our wedding. We first visited them after requesting to see samples of three dresses in three colors. Our appointment was delayed by traffic and construction - no matter, they accomodated us when we arrived. The shop is easily accessable, with convenient parking. The staff were knowledgeable and friendly. Prices were reasonable. I tried on several dresses myself, finding so many pretty dresses that I bought two formals to wear for the engagement party and the rehearsal dinner. The seamstress was outstanding. Each dress she altered looked as if it were designed specifically for the wearer. We ordered fabric samples, but they were lost (by the formalwear company) in the mail. The owner of Bella Bridal actually mailed me three entire dresses from her store to take to the church in place of fabric samples, telling me just to return them when I came back the next time. In other words, when things did not go smoothly, they did whatever it took. I did not buy my wedding gown there (but wish I had!) but it needed significant alterations in the lace. Bella Bridal referred me to Supreme Novelty Fabrics in Chicago as their go-to place for fabric. I was able to get what I needed. Overall, our experience with Bella Bridal was excellent. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Wonderful dress selection and customer care. I wanted to wear a bridesmaids dress for my wedding and they were very accommodating and helped find “the one”
Wonderful dress selection and customer care. I wanted to wear a bridesmaids dress for my wedding and they were very Read more...
Wonderful dress selection and customer care. I wanted to wear a bridesmaids dress for my wedding and they were very accommodating and helped find “the one” Read less
Services Used: Dress & Attire
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Cassandra
Wedding:
5/20/2012
4.8/5.0
Bella Bridal is a fantastic source for brides. The wedding gowns they hold are clearly carefully selected and that was really important to me. Sifting through outrageous gowns that no bride would wear was something I tried to avoid and Bella Bridal delivered. They were the first place I went to find my gown and I found my dress in an hour! The experience was wonderful- our consultant was knowledgable, pleasant, and very eager to help. My mom, sisters, niece, and best friend were all treated with kindness and were given a great show. They offer a room with theater seating so that the bride can parade on stage and we absolutely loved it. They also did my bridesmaid dresses and they were ready for all obstacles. Their alterations department has the can-do attitude that all brides need, especially with a bridal party filled with out-of-towners. They are terrific.
Bella Bridal is a fantastic source for brides. The wedding gowns they hold are clearly carefully selected and that was Read more...
Bella Bridal is a fantastic source for brides. The wedding gowns they hold are clearly carefully selected and that was really important to me. Sifting through outrageous gowns that no bride would wear was something I tried to avoid and Bella Bridal delivered. They were the first place I went to find my gown and I found my dress in an hour! The experience was wonderful- our consultant was knowledgable, pleasant, and very eager to help. My mom, sisters, niece, and best friend were all treated with kindness and were given a great show. They offer a room with theater seating so that the bride can parade on stage and we absolutely loved it. They also did my bridesmaid dresses and they were ready for all obstacles. Their alterations department has the can-do attitude that all brides need, especially with a bridal party filled with out-of-towners. They are terrific. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
5/12/2012
5.0/5.0
I purchased my wedding dress from Bella Bridal & Formal Wear. On my initial visit with my mom, Kate helped me try on a variety of dresses and had such great ideas for how to accessorize each one. She was honest about what looked good and what didn't and didn't make me feel pressured for time at all. The show room at this store is fantastic as well!

After purchasing my dress, I had a few fittings, all of which went very quickly. Lety is an amazing seamstress and the dress fit perfect the day of my wedding. I added a sash to the dress and it looked great.

The day I went to pick up my dress - I had one minor adjustment that I needed fixed before I could take it home and the owner took care of it immediately. Though busy, she realized I lived an hour away, in Chicago and was very accommodating.

The ladies at the front desk are always extremely friendly and helpful. I have always had a great experience with every appointment.
I purchased my wedding dress from Bella Bridal & Formal Wear. On my initial visit with my mom, Kate helped me try on a Read more...
I purchased my wedding dress from Bella Bridal & Formal Wear. On my initial visit with my mom, Kate helped me try on a variety of dresses and had such great ideas for how to accessorize each one. She was honest about what looked good and what didn't and didn't make me feel pressured for time at all. The show room at this store is fantastic as well!

After purchasing my dress, I had a few fittings, all of which went very quickly. Lety is an amazing seamstress and the dress fit perfect the day of my wedding. I added a sash to the dress and it looked great.

The day I went to pick up my dress - I had one minor adjustment that I needed fixed before I could take it home and the owner took care of it immediately. Though busy, she realized I lived an hour away, in Chicago and was very accommodating.

The ladies at the front desk are always extremely friendly and helpful. I have always had a great experience with every appointment. Read less
Services Used: Dress & Attire
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JP
Wedding:
4/28/2012
5.0/5.0
Love this place! So cute and pretty, but a pretty good selection. I went there for a trunk sale and they were giving a discount for the designer I liked but I couldn't decide that day, the last day of the sale. When I called the next day to confirm I did want the dress, they still gave me the discount! They have great dresses for great prices, and more high end if that is your taste. They are very nice to work with and made the service so easy and affordable. I would go to them for any event dresses in the future, even though it's an hour drive from me!
Love this place! So cute and pretty, but a pretty good selection. I went there for a trunk sale and they were giving a Read more...
Love this place! So cute and pretty, but a pretty good selection. I went there for a trunk sale and they were giving a discount for the designer I liked but I couldn't decide that day, the last day of the sale. When I called the next day to confirm I did want the dress, they still gave me the discount! They have great dresses for great prices, and more high end if that is your taste. They are very nice to work with and made the service so easy and affordable. I would go to them for any event dresses in the future, even though it's an hour drive from me! Read less
Services Used: Dress & Attire
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