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Bella Terrazza

Houston , TX

LOCATION

2840 Chimney Rock
Houston, TX US 77056 (map)

PHONE

713-706-3111

WEBSITE

View website
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Wedding Venue

REVIEWS

2.4
out of 5.0
2.3/5.0
2.2/5.0
2.4/5.0
2.4/5.0
2.4/5.0
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shrtck00
Wedding:
12/14/2013
1.0/5.0
I had my wedding at The Tuscan Villa on 08-08-08. It was still under construction at the time, but we made the best of it. It was a complete scramble down to the end. We started with Heather Love & after numerous unreturned phone calls & emails complaining about how poorly the construction was coming along & almost cancelling, as well as unreturned calls to the Sales Manager, we were assigned a new coordinator... Sammi Brown. (I won't even go into how we had a completely different coordinator the night of the wedding who I'd never met in my life.) I can't express how poor the customer service and professionalism is with this place. We were so fortunate to even have our wedding because we could have easily been in the same boat as everyone else. The mismanagement of assets & disorganization was apparent from the very beginning & like so many others instead of taking heed I listened to these crazy coordinators insisting that everything would be just fine. My deepest apologies to everyone who has lost money in this process. The only reason we went forward with our wedding here is because we were out of options & unfortunately even that was taken from so many of the families impacted by these folks shutting their doors. I hope they find a buyer because both properties have so much potential if only the proper team takes over the facilities.
I had my wedding at The Tuscan Villa on 08-08-08. It was still under construction at the time, but we made the best of it. Read more...
I had my wedding at The Tuscan Villa on 08-08-08. It was still under construction at the time, but we made the best of it. It was a complete scramble down to the end. We started with Heather Love & after numerous unreturned phone calls & emails complaining about how poorly the construction was coming along & almost cancelling, as well as unreturned calls to the Sales Manager, we were assigned a new coordinator... Sammi Brown. (I won't even go into how we had a completely different coordinator the night of the wedding who I'd never met in my life.) I can't express how poor the customer service and professionalism is with this place. We were so fortunate to even have our wedding because we could have easily been in the same boat as everyone else. The mismanagement of assets & disorganization was apparent from the very beginning & like so many others instead of taking heed I listened to these crazy coordinators insisting that everything would be just fine. My deepest apologies to everyone who has lost money in this process. The only reason we went forward with our wedding here is because we were out of options & unfortunately even that was taken from so many of the families impacted by these folks shutting their doors. I hope they find a buyer because both properties have so much potential if only the proper team takes over the facilities. Read less
Services Used: Wedding Venue
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Lisa and Brandon
Wedding:
3/3/2012
5.0/5.0
Core professional with an eye for details.
Core professional with an eye for details.
Core professional with an eye for details. Read less
Services Used: Wedding Venue
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nicholl
Wedding:
10/9/2008
0.0/5.0
The worst place ever they are bankrupt and they took all our money with no place to have my wedding 2 weeks before our wedding
The worst place ever they are bankrupt and they took all our money with no place to have my wedding 2 weeks before our Read more...
The worst place ever they are bankrupt and they took all our money with no place to have my wedding 2 weeks before our wedding Read less
Services Used: Catering
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stephtam
Wedding:
8/9/2008
1.6/5.0
This facilities are beautiful!
The biggest problem we had (constantly) was trying to get in touch with our coordinator. She would take her time to return emails and sometimes not return any calls.
As far as coustomer service goes, they are terrible!

If you are lucky enough to catch them with a phone call, they are always apologetic.

Prime example: One of my friends is getting married there and Hurricane Ike just passed through Houston.
All of their phone lines are down and the facilities took on a lot of water damage!

YOU WOULD THINK THAT THEY WOULD HAVE THE COURTESY TO CALL AND UPDATE THEIR CLIENTS ON THE STATUS OF THE FACILITIES! It's been 13 days since the Hurricane came through. Guess what?
Still no contact!
This facilities are beautiful!
The biggest problem we had (constantly) was trying to get in touch with our Read more...
This facilities are beautiful!
The biggest problem we had (constantly) was trying to get in touch with our coordinator. She would take her time to return emails and sometimes not return any calls.
As far as coustomer service goes, they are terrible!

If you are lucky enough to catch them with a phone call, they are always apologetic.

Prime example: One of my friends is getting married there and Hurricane Ike just passed through Houston.
All of their phone lines are down and the facilities took on a lot of water damage!

YOU WOULD THINK THAT THEY WOULD HAVE THE COURTESY TO CALL AND UPDATE THEIR CLIENTS ON THE STATUS OF THE FACILITIES! It's been 13 days since the Hurricane came through. Guess what?
Still no contact! Read less
Services Used: Wedding Venue
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MrsSoz
Wedding:
6/28/2008
4.4/5.0
We had the wedding of our dreams and could not have asked for more from Bella Terrazza. The food was delicious and the facility was beautiful. They went above and beyond to accomodate our special requests. I was thrilled with the service and the overall product. Too bad they went out of business...
We had the wedding of our dreams and could not have asked for more from Bella Terrazza. The food was delicious and the Read more...
We had the wedding of our dreams and could not have asked for more from Bella Terrazza. The food was delicious and the facility was beautiful. They went above and beyond to accomodate our special requests. I was thrilled with the service and the overall product. Too bad they went out of business... Read less
Services Used: Wedding Venue
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Krystina
Wedding:
6/27/2008
3.4/5.0
I was worried going into my wedding because the girl we were working with just didn't mesh with me. She kept trying to sell my parents on more things when we were supposed to be giving our final head count and make sure everything was in place. The reception ended up going perfect, so I can't really complain. When it came down to it, they did their job. However my mom has had some trouble with them now that the wedding is over and done with. There were a few things that got lost in the shuffle of cleaning up the building that they are not very helpful in locating. Also, we were skeptical that many of their preferred vendors were backing out of their partnerships with them right when it was time for payment. The whole reason we went with them was because it was an all together package. We ended up having to pay everyone individually and had no idea how much the individual services cost. Plus we had not signed contracts with these people, we had through Bella Terrazza. It was an added stressor in the last few weeks leading up to the wedding. It also might not be a good sign if their partners don't want to do business with them anymore. It worked out well for us in the end, but it was somewhat of a nightmare getting there.
I was worried going into my wedding because the girl we were working with just didn't mesh with me. She kept trying to Read more...
I was worried going into my wedding because the girl we were working with just didn't mesh with me. She kept trying to sell my parents on more things when we were supposed to be giving our final head count and make sure everything was in place. The reception ended up going perfect, so I can't really complain. When it came down to it, they did their job. However my mom has had some trouble with them now that the wedding is over and done with. There were a few things that got lost in the shuffle of cleaning up the building that they are not very helpful in locating. Also, we were skeptical that many of their preferred vendors were backing out of their partnerships with them right when it was time for payment. The whole reason we went with them was because it was an all together package. We ended up having to pay everyone individually and had no idea how much the individual services cost. Plus we had not signed contracts with these people, we had through Bella Terrazza. It was an added stressor in the last few weeks leading up to the wedding. It also might not be a good sign if their partners don't want to do business with them anymore. It worked out well for us in the end, but it was somewhat of a nightmare getting there. Read less
Services Used: Wedding Venue
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syates
Wedding:
11/23/2007
2.9/5.0
Overall it was a good experience. The food was actually very good. Only a couple of thing went wrong. They left the house phone turned on and so during the ceremony it was ringing and they did not do anything about that and we were having it videotaped. We wrote them a certified letter about the incident but we got no response. Also the flower vendor that we used was recommended by the place they forgot my toss away bouquet. So I had to use MYbouquet.
Overall it was a good experience. The food was actually very good. Only a couple of thing went wrong. They left the house Read more...
Overall it was a good experience. The food was actually very good. Only a couple of thing went wrong. They left the house phone turned on and so during the ceremony it was ringing and they did not do anything about that and we were having it videotaped. We wrote them a certified letter about the incident but we got no response. Also the flower vendor that we used was recommended by the place they forgot my toss away bouquet. So I had to use MYbouquet. Read less
Services Used: Catering, Ceremony Music, DJ, Flowers, Wedding Planning, Wedding Venue
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nessen312
Wedding:
11/20/2007
4.2/5.0
Everyone raved about the food, and I just went with the standard buffet menu they had. The bartender told my Dad that if we had a bucket or container, then we could have taken home the undrank margaritas from the margarita machine at the end of the night. The venue is gorgeous and they were pretty flexible with all of the things we wanted them to do, like set up an area for a slideshow during the reception, put out favors by the front door while the guests were at the reception. After the ceremony was over they took everything down and some things disappeared (like our unity candle.) I understand they had to get the room ready for the next wedding, but things that belonged to us should have been returned to us. That is the one complaint I have.
Everyone raved about the food, and I just went with the standard buffet menu they had. The bartender told my Dad that if Read more...
Everyone raved about the food, and I just went with the standard buffet menu they had. The bartender told my Dad that if we had a bucket or container, then we could have taken home the undrank margaritas from the margarita machine at the end of the night. The venue is gorgeous and they were pretty flexible with all of the things we wanted them to do, like set up an area for a slideshow during the reception, put out favors by the front door while the guests were at the reception. After the ceremony was over they took everything down and some things disappeared (like our unity candle.) I understand they had to get the room ready for the next wedding, but things that belonged to us should have been returned to us. That is the one complaint I have. Read less
Services Used: Wedding Cake, Catering, Wedding Venue
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autumnbride07
Wedding:
11/10/2007
1.8/5.0
It was a beautiful venue, but we were misled when it came to the capacity. They said it would seat 250 people but even though we had less than that attend, the wedding coordinator did not allow the ushers (2 cousins of the bride and one friend) in the actual ceremony. We didn't find out until after and were very upset. We had asked multiple times before signing a contract if it would be able to hold everybody and every time we were assured that it would.
Wedding coordinator was not on top of things- some florals were supposed to be moved upstairs after the ceremony, she said it would be taken care of but it never was. The rehearsal was a joke, the coordinator had absolutely no control over what was going on and seemed to not have a clue. The officiant did not attend the rehearsal and we were assured that he would know how to proceed at the wedding but he ended up messing up the order of the ceremony, rather embarassingly. Had the rehearsal been conducted as it should have, none of this would have happened.
The food was good however, and the place is beautiful. But beware of their preferred vendors- because these people are linked with this venue, they seem to be able to get away w/o brides scrutinizing their actual work, simply because they are recommended and convenient to hire. Ex. Evoke photography. We were not impressed.
It was a beautiful venue, but we were misled when it came to the capacity. They said it would seat 250 people but even Read more...
It was a beautiful venue, but we were misled when it came to the capacity. They said it would seat 250 people but even though we had less than that attend, the wedding coordinator did not allow the ushers (2 cousins of the bride and one friend) in the actual ceremony. We didn't find out until after and were very upset. We had asked multiple times before signing a contract if it would be able to hold everybody and every time we were assured that it would.
Wedding coordinator was not on top of things- some florals were supposed to be moved upstairs after the ceremony, she said it would be taken care of but it never was. The rehearsal was a joke, the coordinator had absolutely no control over what was going on and seemed to not have a clue. The officiant did not attend the rehearsal and we were assured that he would know how to proceed at the wedding but he ended up messing up the order of the ceremony, rather embarassingly. Had the rehearsal been conducted as it should have, none of this would have happened.
The food was good however, and the place is beautiful. But beware of their preferred vendors- because these people are linked with this venue, they seem to be able to get away w/o brides scrutinizing their actual work, simply because they are recommended and convenient to hire. Ex. Evoke photography. We were not impressed. Read less
Services Used: Catering, Officiant, Wedding Planning, Wedding Venue
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tiffykat
Wedding:
9/15/2007
4.5/5.0
This was a great place to have our wedding. We had so many compliments about how romantic it was, it was a perfect size for all 140 people we had there for the reception too. Amazing food, though when we (bride and groom) got our plate of food, it was cold...so that was a bit disappointing. Everything else was pretty good!
This was a great place to have our wedding. We had so many compliments about how romantic it was, it was a perfect size Read more...
This was a great place to have our wedding. We had so many compliments about how romantic it was, it was a perfect size for all 140 people we had there for the reception too. Amazing food, though when we (bride and groom) got our plate of food, it was cold...so that was a bit disappointing. Everything else was pretty good! Read less
Services Used: Catering
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V
Wedding:
8/31/2007
3.0/5.0
Gorgeous place! Our coordinator took long to return our calls and reply to our e-mails and seemed to be in a hurry every time we spoke to her. But the set up, food and service the day of the wedding were excellent! Will book this place again, but will request a different coordinator.
Gorgeous place! Our coordinator took long to return our calls and reply to our e-mails and seemed to be in a hurry every Read more...
Gorgeous place! Our coordinator took long to return our calls and reply to our e-mails and seemed to be in a hurry every time we spoke to her. But the set up, food and service the day of the wedding were excellent! Will book this place again, but will request a different coordinator. Read less
Services Used: Wedding Venue
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Phyllis
Wedding:
6/2/2007
5.0/5.0
Food, bar and staffing exceeded my expectations. Delicious food with outstanding presentation. Setup and cleanup were quick and efficient. Coordinator for the day is now a personal event coordinator for me!
Food, bar and staffing exceeded my expectations. Delicious food with outstanding presentation. Setup and cleanup were Read more...
Food, bar and staffing exceeded my expectations. Delicious food with outstanding presentation. Setup and cleanup were quick and efficient. Coordinator for the day is now a personal event coordinator for me! Read less
Services Used: Catering, Wedding Planning
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KCAZ
Wedding:
10/8/2005
4.6/5.0
Bella Terrazza was the perfect backdrop for our wedding. The wine cellar is great for the ceremony and you can make it as lavish or as simply decorated as you would like. The upstairs looks fabulous any time of day. We personally liked the elevator access for handicap people. We had a noon wedding and for the price on a Saturday it was very reasonable. Night time rates do triple but the backdrop with candles would be worth it if you can afford it! Nice staff, beautiful location.
Bella Terrazza was the perfect backdrop for our wedding. The wine cellar is great for the ceremony and you can make it as Read more...
Bella Terrazza was the perfect backdrop for our wedding. The wine cellar is great for the ceremony and you can make it as lavish or as simply decorated as you would like. The upstairs looks fabulous any time of day. We personally liked the elevator access for handicap people. We had a noon wedding and for the price on a Saturday it was very reasonable. Night time rates do triple but the backdrop with candles would be worth it if you can afford it! Nice staff, beautiful location. Read less
Services Used: Catering, Ceremony Music, DJ, Officiant, Wedding Planning, Rentals & Photobooths, Wedding Venue
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