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Ben Moss Jewelers
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3.8 
(3.8/5.0)
 
Quality of Service 
(3.9/5.0)
 
Responsiveness 
(3.8/5.0)
 
Professionalism 
(3.8/5.0)
 
Value 
(3.8/5.0)
 
Flexibility 
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Anonymous
Wedding:
Recently Married
 
4.4 out of 5.0
My Fiancée did not purchase my engagement ring here but they were so nice about helping me find a band that fit with my ring. They ended up special ordering me a band that was part of a set that they usually don't sell alone. They lady called the head office and asked if I could just order the band instead of the set. Way above and beyond what other jewellers would do for me.
Services Used: Jewelry
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atenamam
Wedding:
2/16/2013
 
1.0 out of 5.0
Don't leave your ring with them! And awful customer service!
We bought a 1 c. engagement ring from the west Edmonton location. The ring and diamond were nice and worthy, but I had to have it sized for me. When I received the ring there were many brown spots on it and the size was not what I'd asked for. So I had to leave it with them again, and I purchased the warranty at this point. The second time I received my ring they had chipped my diamond. Worse than that, the management didn't accept the responsibility and said that huge chip was a natural characteristic of the diamond and that it was inside of the stone, not outside. Also his behavior was very rude and disrespectful. He said they would replace it but they won't grantee that the quality of the new one would be the same. He also said he won't give us a dollar back because we had sized the ring. My fiance said we want to show the ring to other stores to see what they'd think about the chip. We took it to 3 different stores and they all said that it was a chip, not a natural quality and that it was external, not internal. Also there were some more scratches on the top. So we went back and told him that we would complain against them because they lied to us and tried to trick us. It was at this point that he said he would give our money back.
Anyways, it is so brutal of you, Ben moss to do this to your customers and bitter their experience of their engagement.
Services Used: Jewelry
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dnht0044
Wedding:
2/4/2012
 
3.8 out of 5.0
Ben Moss has several different locations. We bought the engagement ring at the Newmarket, ON location and received good service. The staff there seem to be much more helpful. We bought the wedding bands at Erin Mills and found that they were very aggressive and not very friendly.

The prices there are pretty much the same as anywhere else. The biggest complaint would just be the unfriendliness of some of the staff that work at the Erin Mills location.

Would definitely recommend Ben Moss if you are fans of Canadian Diamonds.
Services Used: Jewelry
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Meghan
Wedding:
4/13/2011
 
4.2 out of 5.0
beautiful ring and got a great deal with the wedding band.
Services Used: Jewelry
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Laurissa21
Wedding:
1/1/2011
 
2.4 out of 5.0
We had a terrible experience with Ben Moss! I would not reccommend them to anyone! They brought in our wrong sizes 3 times. Diamonds fell out of my engagement ring twice & they discontinued making the band that went with my engagement ring, but was still selling my same ring in their store. Knowing there was no band for it. Brutal.
Services Used: Jewelry
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Pie
Wedding:
8/21/2010
 
4.7 out of 5.0
We purchased the matching band to my engagement ring in Toronto. The e-ring came from a Ben Moss in Kingston, ON.

The gentleman who served us was polite, friendly, and very informative. He gave us a discount on the ring since the engagement ring had been purchased there. The band arrived when they said it would, fit my finger, and fits with the engagement ring snugly.

Before the wedding, they cleaned and replated my engagement ring with rhodium (it's white gold) so it would match the band (which was a shinier due to being new).

My only issue is that their warranty is only good for 3 years and not a lifetime, so rhodium replatings after that would have to be paid for.
Services Used: Jewelry
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aharkness
Wedding:
7/10/2010
 
1.0 out of 5.0
I went into Ben Moss in the Midtown Mall in Saskatoon by myself to pick out a style of engagement ring. My fiance had wanted a few ideas and wanted me to just tell him where to go for it. Well I walked in and looked at a ring and fell in love with it. It took me 5 minutes to get the saleslady's attention. When she did come over to where I was standing, and I asked if I could try the ring on, she asked me "Why I would need an engagement ring?". It wasn't just what she said that bothered me, it was how she said it. I told her I was getting engaged and I was trying to pick out a ring. She followed that with, "Well if you have a fiancee, shouldn't he be in here buying the ring?" I got mad at this point because of the attitude she was giving me, and told her no to worry, that we wouldn't be purchasing anything EVER from Ben Moss because of her attitude towards me that day. Clearly they didn't need our business, or anyone's we knew either...because I told everyone I knew about what happened there that day, and not to buy anything there. I would like to point out that just because I'm young (22), female and by myself looking at engagement rings doesn't mean I'm just trying to play dress up. Her attitude that day towards me lost her a $5000 sale....
Services Used: Jewelry
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charlie2009
Wedding:
8/27/2009
 
5.0 out of 5.0
Beautiful Jewelery, Incredable prices . 1/2 carat diamond engagement ring and both of our bands for 1300, plus for $30 more i have a lifetime garuntie and i can trade up to a larger carat ring for the exact amount of the original price and the differance
Services Used: Jewelry
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lakenleblanc
Wedding:
8/22/2009
 
5.0 out of 5.0
The jewelers at Ben Moss Jewelers were an amazing help. When my fiance can go in to their shop and pick out something that is absolutely beautiful without needing me to be there then something must be going on that deserves commendations. The prices are right, the jewels excuisite, everything that a girl could hope for in the ultimate bridal set.
Services Used: Jewelry
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Jen75
Wedding:
8/15/2009
 
5.0 out of 5.0
Got wedding rings to match my engagement ring. Very helpful staff. This is my exclusive jeweler now.
Services Used: Jewelry
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babydoll0017
Wedding:
8/8/2009
 
3.0 out of 5.0
Got my engagement set and his wedding band for $575.00. They were easy and helpful to talk with at the store and if you ordered online shipping is free with anything over $99.00
Services Used: Jewelry
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RedDeerBride
Wedding:
6/20/2009
 
5.0 out of 5.0
I got a beautiful wedding band from Ben Moss online for a third of what I was quoted in lots of other jewellers in Atlantic Canada. Remember to look for online coupons for here that can save at least $30 from $200! Ring arrived promptly and comes with guarantee :)
Services Used: Jewelry
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lindsjd
Wedding:
5/30/2009
 
5.0 out of 5.0
My fiance purchased my engagement ring from Ben Moss, and we agreed that we must purchase the rest of our rings there. They are extremely friendly, knowledgeable, and the rings are a reasonable price. I am impressed with their prompt service.
Services Used: Jewelry
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veryfoxyangel
Wedding:
5/26/2007
 
4.0 out of 5.0
Staff was helpful.They had what I was looking for and they had everything on time no screw ups. and they where quick.
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
 
3.9 out of 5.0
I had a hard time finding rings that i liked. Ben Moss rep was a great help with suggestions. Not once did the lady lead me to the "ladies" rings, but rather listened to me and help me pick out 2 mens rings. They were both exactly what we wanted even tho my groom wasnt there, he loved it.
Services Used: Jewelry
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