You will no longer have access to your Project Wedding account on or after March 30, 2017. Save any photos or information you'd like to keep and join WeddingWire for your all of your wedding planning needs today. Learn more »
Nophoto 130

Best Western Albany Airport Inn -Wedding Venue & Hotel

Albany , NY

LOCATION

Albany, NY 12205 US
Please let this vendor know that you found them on the WeddingWire Network.
Wedding Venue

REVIEWS

4.5
out of 5.0
4.5/5.0
4.5/5.0
4.5/5.0
4.5/5.0
4.4/5.0
Sort by
Default vendor profile pic
Sarah
Wedding:
8/20/2016
5.0/5.0
My husband and I were so excited to book our wedding with The Best Western Albany Airport Inn! Stacie was so knowledgeable, friendly, and easy-going - we knew that we were going to book with her after our first meeting, without even seeing the event space as it was under construction at the time.

We went back for our second visit and saw all of the changes - the new lobby is stunning, and the ballroom is a perfect neutral backdrop for whatever you might imagine! We were treated like royalty at our food tasting and were confident that we had made the right decision.

Unfortunately, serious health issues required us to cancel our celebration. Stacie was so kind and understanding throughout a really difficult time. I would recommend anyone to her in a heartbeat, and hope that when our own situation settles we can book with her again!!
My husband and I were so excited to book our wedding with The Best Western Albany Airport Inn! Stacie was so Read more...
My husband and I were so excited to book our wedding with The Best Western Albany Airport Inn! Stacie was so knowledgeable, friendly, and easy-going - we knew that we were going to book with her after our first meeting, without even seeing the event space as it was under construction at the time.

We went back for our second visit and saw all of the changes - the new lobby is stunning, and the ballroom is a perfect neutral backdrop for whatever you might imagine! We were treated like royalty at our food tasting and were confident that we had made the right decision.

Unfortunately, serious health issues required us to cancel our celebration. Stacie was so kind and understanding throughout a really difficult time. I would recommend anyone to her in a heartbeat, and hope that when our own situation settles we can book with her again!! Read less
Services Used: Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Dear Sarah and Sean,

Thank you kindly for the lovely review. We were devastated to hear the news of your circumstances . It was a pleasure working you both over the past 6 months and we wish you both nothing but love, happiness, and good health. Should the time come where you are able to have your celebration please contact me. I would love to share in your day!

Best Wishes
Stacie Blair
Wedding Planner
Default vendor profile pic
Blaine
Wedding:
4/8/2016
1.0/5.0
While i will say that the setup of the wedding was beautiful and we had a great time. Thats the only good that happened at this venue. Charlotte and Taylor did amazing to set up the wedding ceremony and reception. Then came the reception. The beef was horrible...noone ate it and the potatoes were hard and noone could eat them. The staff was arguing in front of our guests. The bartender was missing half the night and when she was there, the drinks were awful. Upon leaving the reception at 1130 at night, we were informed by the waitstaff that we had to clean up everything the next day because they had a meeting and needed the rooms. And because the next day happened to be a saturday no staff was available to help. Me, my husband and our family who luckily stayed at the hotel went after breakfast to clean everything up from table cloths to chair covers and all of the decorations. We found nothing to be started and even found our wedding cake had been left out all night. It took us 3.5 to 4 hours. Hours we could have been spending with our our of town guests. We had to go find someone to get us our boxes to pack it all up and got full attitude and rudeness for that request. We had a meeting that following monday with the General manager Robert Smith, sales manager. Charlotte, and her assistant Taylor. Rob assured us he would look into it and get back to us. Our wedding was April 8, 2016 and the meeting was April 11,2016. We have yet to get a call back from Rob even after numerous voicemails to him. We involved customer care (corporate) who opened a file but unfortunately they never received a response either. They informed us that if we wanted any compensation we had to take that up with the hotel itself. I strongly suggest going elsewhere for your wedding. It may be cheaper than others around but not worth all the hassle and trouble we had to deal with.
While i will say that the setup of the wedding was beautiful and we had a great time. Thats the only good that happened at Read more...
While i will say that the setup of the wedding was beautiful and we had a great time. Thats the only good that happened at this venue. Charlotte and Taylor did amazing to set up the wedding ceremony and reception. Then came the reception. The beef was horrible...noone ate it and the potatoes were hard and noone could eat them. The staff was arguing in front of our guests. The bartender was missing half the night and when she was there, the drinks were awful. Upon leaving the reception at 1130 at night, we were informed by the waitstaff that we had to clean up everything the next day because they had a meeting and needed the rooms. And because the next day happened to be a saturday no staff was available to help. Me, my husband and our family who luckily stayed at the hotel went after breakfast to clean everything up from table cloths to chair covers and all of the decorations. We found nothing to be started and even found our wedding cake had been left out all night. It took us 3.5 to 4 hours. Hours we could have been spending with our our of town guests. We had to go find someone to get us our boxes to pack it all up and got full attitude and rudeness for that request. We had a meeting that following monday with the General manager Robert Smith, sales manager. Charlotte, and her assistant Taylor. Rob assured us he would look into it and get back to us. Our wedding was April 8, 2016 and the meeting was April 11,2016. We have yet to get a call back from Rob even after numerous voicemails to him. We involved customer care (corporate) who opened a file but unfortunately they never received a response either. They informed us that if we wanted any compensation we had to take that up with the hotel itself. I strongly suggest going elsewhere for your wedding. It may be cheaper than others around but not worth all the hassle and trouble we had to deal with. Read less
Services Used: Wedding Venue
Default vendor profile pic
Joann
Wedding:
10/10/2015
4.8/5.0
Very accommodationing. No issues
Very accommodationing. No issues
Very accommodationing. No issues Read less
Services Used: Transportation, Unique Services
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Thank you Joann for taking the time to place a review of our services.
We strive to provide top notch service at fair and competitive prices. We are very happy to hear the wedding went smoothly and our services of lodging and transportation were accommodating. Please keep us in mind for any of your families future needs.
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Stacie was excellent. She was attentive to my needs and helped with things I would not have thought of.
Stacie was excellent. She was attentive to my needs and helped with things I would not have thought of.
Stacie was excellent. She was attentive to my needs and helped with things I would not have thought of. Read less
Services Used: Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Dear Pam & Eric,

Thank you for taking the time to leave us a review of our services. It was a pleasure working with you both and seeing your dream day become a reality. Please contact me if I can be of any future assistance to you.

Best Wishes,
Stacie Blair - Wedding Planner
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
2.0/5.0
I was very excited to book rooms for my wedding here because of the convenient location, and while they were able to accommodate all of my guests and provided the shuttle service, I was overall very disappointed with the behavior of the staff & the quality of the rooms.

I stayed the night before the wedding & the wedding party got ready in 2 rooms that we had booked with a late checkout to provide enough time to get ready. We were repeatedly asked to leave the room early for cleaning. My mother & members of the party had to go downstairs and repeatedly show emails & the booking information to confirm we did in fact have late check out. There was also a very large hole that appeared to be burned through one of the window curtains, and the bathtub had unsettling stains (though I did not have to use the shower). I chose to stay elsewhere for the wedding night.
I was very excited to book rooms for my wedding here because of the convenient location, and while they were able to Read more...
I was very excited to book rooms for my wedding here because of the convenient location, and while they were able to accommodate all of my guests and provided the shuttle service, I was overall very disappointed with the behavior of the staff & the quality of the rooms.

I stayed the night before the wedding & the wedding party got ready in 2 rooms that we had booked with a late checkout to provide enough time to get ready. We were repeatedly asked to leave the room early for cleaning. My mother & members of the party had to go downstairs and repeatedly show emails & the booking information to confirm we did in fact have late check out. There was also a very large hole that appeared to be burned through one of the window curtains, and the bathtub had unsettling stains (though I did not have to use the shower). I chose to stay elsewhere for the wedding night. Read less
Services Used: Transportation, Unique Services
Default vendor profile pic
Mary
Wedding:
7/18/2015
5.0/5.0
Was very helpful in giving us the necessary paper work to complete prior to the actual event. Planning was key and setup was just as ordered and wanted. Very professional and every guest had a good time.
Was very helpful in giving us the necessary paper work to complete prior to the actual event. Planning was key and setup Read more...
Was very helpful in giving us the necessary paper work to complete prior to the actual event. Planning was key and setup was just as ordered and wanted. Very professional and every guest had a good time. Read less
Services Used: Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Thank you Mary for taking the time to leave us a review. It was a pleasure working with your family and being a part of your daughters special day! Please contact me if I can be of any future assistance to you or yours.
Default vendor profile pic
Karlene
Wedding:
5/30/2015
4.9/5.0
Our Wedding Planner; Staci Blair had gone beyond the call of her duties to make our special moment a success. She was there from the beginning to the end. She made last minute changes without a problem, just for our pleasing.

I would recommend the Best Western Hotel to any one who may need the services. The professionalism of the staff was noticeable to all of the guests who come in contact. I would not have done this without Staci Blair help.
Our Wedding Planner; Staci Blair had gone beyond the call of her duties to make our special moment a success. She was Read more...
Our Wedding Planner; Staci Blair had gone beyond the call of her duties to make our special moment a success. She was there from the beginning to the end. She made last minute changes without a problem, just for our pleasing.

I would recommend the Best Western Hotel to any one who may need the services. The professionalism of the staff was noticeable to all of the guests who come in contact. I would not have done this without Staci Blair help. Read less
Services Used: Wedding Cake, Catering, Wedding Planning, Rentals & Photobooths, Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Thank you Karlene for taking the time to leave us a review. It was a pleasure working with you and being a part of your special day! Please contact me if I can be of any future assistance to you or yours.
Default vendor profile pic
Jeanene
Wedding:
10/18/2014
4.2/5.0
Wedding was beautiful. Stacie did an excellent job and when one of the bouquets of flowers were left in the room, they drove it to the church with the shuttle. A little confusion with the fact that the majority of the guests could not check into their rooms before the service. This also made the shuttle even more confusing because no one knew to sign up for it. Overall it was a success.
Wedding was beautiful. Stacie did an excellent job and when one of the bouquets of flowers were left in the room, they Read more...
Wedding was beautiful. Stacie did an excellent job and when one of the bouquets of flowers were left in the room, they drove it to the church with the shuttle. A little confusion with the fact that the majority of the guests could not check into their rooms before the service. This also made the shuttle even more confusing because no one knew to sign up for it. Overall it was a success. Read less
Services Used: Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Jeanne,

Thank you for taking the time to leave us a review, it is greatly appreciated. Our goal is to exceed the expectation of all of our guests and I am very disappointed and surprised that we did not exceed your expectations or provide 5 star service. My dedication to the guests I serve has always been my primary concern. I am a detail-oriented person, I take pride in my work and I make sure I am personally involved with every aspect of my guests event and group lodging needs.

Since you did not elaborate on the wedding itself I would like to believe that we earned a 5 star review on that aspect. Should you have any concerns on the wedding please reach out to me.

In regard to the early check in request, we really did all we could do to accommodate your group of 30 plus rooms needing to be checked in prior to the hotel check in time. However, as previously mentioned in past conversation's, we can not guarantee early check ins, especially when the day prior was a sold out night. Check in time is at 3:00 pm. Some of your guests wanted to check in as early as 12 noon, and others throughout the remainder of the early afternoon. With a check out time of 11 :00 am for the guests from the night prior, and with the specific room placement request of pool side rooms, it was near impossible for us to be able to accommodate early check in's for each and every guest under the wedding block.

Again, you have our sincere apologies that we did not exceed your expectations. Should you wish to discuses this mater further,please do not hesitate to contact me.

It was a pleasure working with you, and your family. Thank you for allowing us to share in your special day.
Default vendor profile pic
Susan
Wedding:
10/11/2014
5.0/5.0
Stacy is a true professional. She help me with every concern I had along the way. All of the staff at the best western albany airport inn was extremely helpful and very polite. Thank you to everyone in helping make my wedding day amazing.
Stacy is a true professional. She help me with every concern I had along the way. All of the staff at the best western Read more...
Stacy is a true professional. She help me with every concern I had along the way. All of the staff at the best western albany airport inn was extremely helpful and very polite. Thank you to everyone in helping make my wedding day amazing. Read less
Services Used: Catering, Wedding Planning, Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Thank you Susan for taking the time to provide us with feedback regarding your wedding reception held here with us at the Best Western. I'm happy to hear you had a positive experience and enjoyed your special day. It was a pleasure working with you!

Stacie Blair
Default vendor profile pic
Cindy
Wedding:
9/27/2014
4.8/5.0
Stacie did a wonderful job making our day very special. The set up and decorating was amazing. She went out of her way to assist us in the smallest details. Even pinning the flowers on my sister. If I have any suggestion for improvement, it would simply be for the staff to be aware of and follow the written instructions left by Stacie. For example cleaning of mirrors and providing comfortable chairs and beverages in the hospitality suite. I would definitely suggest Stacie for any up coming wedding planning. A special thank you to Colleen our bartender. She did a wonderful job.
Stacie did a wonderful job making our day very special. The set up and decorating was amazing. She went out of her way to Read more...
Stacie did a wonderful job making our day very special. The set up and decorating was amazing. She went out of her way to assist us in the smallest details. Even pinning the flowers on my sister. If I have any suggestion for improvement, it would simply be for the staff to be aware of and follow the written instructions left by Stacie. For example cleaning of mirrors and providing comfortable chairs and beverages in the hospitality suite. I would definitely suggest Stacie for any up coming wedding planning. A special thank you to Colleen our bartender. She did a wonderful job. Read less
Services Used: Wedding Cake, Wedding Planning, Lighting & Decor, Rehearsal Dinner, Wedding Venue
Best Western Albany Airport Inn -Wedding Venue & Hotel responded with the following comments:

Thank you Cindy for taking the time to leave us a review.
It was a pleasure working with you and Mike and being a part of your special day!
Please contact me if I can be of any future assistance to you or yours.
Thanks for visiting the vendor listing for Best Western Albany Airport Inn -Wedding Venue & Hotel
Please let this vendor know that you found them on the WeddingWire Network.
Ww logo
Nophoto 220