130x130_sq_1364325505736-robgreer120929135149

Betsy Robinson's Bridal Collection

Baltimore , MD
CONTACT US
CONTACT US

LOCATION

1848 Reisterstown Road, 2nd Floor
Baltimore, MD US 21208 (map)

PHONE

410-484-4600

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Betsy Robinson’s Bridal Collection is a full service salon located in Baltimore. We strive to assist our brides in finding the perfect wedding day attire. It is an intimate and important... Read more
Betsy Robinson’s Bridal Collection is a full service salon located in Baltimore. We strive to assist our brides in finding the perfect wedding day attire. It is an intimate and important decision for a bride that we are proud to be a part of. Finding the gown truly sets the tone for the entire event, therefore we carry designers dedicated to high quality service that we demand of ourselves. From destination weddings on the beach to the traditional formal ball room event, we have that special gown for every occasion. Your gown will help to decide formality, colors, and the most important... how you feel for the beginning of your married life.

We have been a part of the bridal industry for over 30 years! Being a family run business allows us the ease and flexibility to work one-on-one with both customer and designer to help create that truly perfect bridal look. Our gowns range from $850 to over $5000, and we showcase many gowns designed for those who don’t want to be the "Cookie-Cuttter" bride.

Our staff is devoted to to making you feel as special as you are when you become a Betsy Robinson bride. Betsy Robinson's staff is full of highly professional consultants that are trained and educated to provide you with the highest quality service available!

Let us become a part of your wedding day decisions! Read less
Dress & Attire

PHOTOS

130x130_sq_1365782576999-jthomas0462
130x130_sq_1365782555275-jthomas0068
130x130_sq_1365782562615-jthomas0225
130x130_sq_1365782568719-jthomas0337
130x130_sq_1365782582803-jthomas0563
130x130_sq_1372696094352-eco-friendly-farm-wedding-0026
130x130_sq_1372696097994-eco-friendly-farm-wedding-0033
130x130_sq_1365782325235-jthomas0377
130x130_sq_1365782331250-jthomas0429
130x130_sq_1365782344614-jthomas0665
130x130_sq_1365782337135-jthomas0596
130x130_sq_1372696532395-brittanydefrehn1
130x130_sq_1372696534957-brittanydefrehn3
130x130_sq_1369407964717-anniem1
130x130_sq_1369407969777-anniem3
130x130_sq_1369407972400-anniem4
130x130_sq_1372696538966-emilylessner2
130x130_sq_1372696537132-emilylessner1
130x130_sq_1372696540982-emilylessner3
130x130_sq_1371237969253-zjebert2
130x130_sq_1371237967109-zjebert1
130x130_sq_1372697822563-betsy-bride-misc.
130x130_sq_1371239628500-nicoleg
130x130_sq_1371239631022-nicoleg2
130x130_sq_1364493814674-cidii13daedb3401a7992
130x130_sq_1364493807520-cidii13daed974092c038
130x130_sq_1363889504549-kimandmichael1
130x130_sq_1363889507227-kimandmichael2
130x130_sq_1368642399480-img7048-xl
130x130_sq_1368642403030-img7548-xl
130x130_sq_1363889508626-ninoanddess1
130x130_sq_1363889510406-ninoanddess2
130x130_sq_1363889511878-robgreer120929140922
130x130_sq_1363889513327-robgreer120929141347
130x130_sq_1363889514303-robgreer1209291636013
130x130_sq_1363889515501-robgreer120929170908
130x130_sq_1363889516780-robgreer120929175314
130x130_sq_1363889517868-rogers1
130x130_sq_1363889518767-rogers2
130x130_sq_1363889519833-rogers3
130x130_sq_1233878183857-0105
130x130_sq_1233878493607-0115
130x130_sq_1233878594764-estellebrial
130x130_sq_1233877282842-amsalets
130x130_sq_1233877295857-flowers
130x130_sq_1233876917123-p1010080
130x130_sq_1233877051342-p1010017
130x130_sq_1233877081092-p1010049
130x130_sq_1365782683253-jthomas0341
130x130_sq_1365782700477-jthomas0501
130x130_sq_1366984198709-jthomas0009
130x130_sq_1366984201933-jthomas0011
130x130_sq_1366984124630-jthomas0001
130x130_sq_1366984128698-jthomas0004
130x130_sq_1366984131895-jthomas0005
130x130_sq_1366984135503-jthomas0006
130x130_sq_1366984138638-jthomas0007
130x130_sq_1366984141992-jthomas0013
130x130_sq_1366984145138-jthomas0014
130x130_sq_1366984148423-jthomas0015
130x130_sq_1366984151891-jthomas0019
130x130_sq_1366984155428-jthomas0021

INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Flower Girls
What accessories do you provide?
Hair Accessories, Jewelry, Shoes, Veils

REVIEWS

4.3
out of 5.0
4.3/5.0
4.4/5.0
4.3/5.0
4.3/5.0
4.2/5.0
Sort by
Default-vendor-profile-pic
angel
Wedding:
1/10/2015
5.0/5.0
I loved the girls here Ashley and Kate were very attentive and found the exact dress I was looking for with the perfect accessories cant wait to go back for my bridesmaids dresses and other odds and ends
Services Used: Dress & Attire
130x130_sq_1392679093-c9ea600cee93dcd6-k_and_b_1-067
Katelyn
Wedding:
12/28/2014
5.0/5.0
I found a beautiful dress with the help of my wonderful consultants! Kind and helpful, this bridal studio really made me feel special for my wedding day.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Katelyn, thanks for your kind review. We are so glad you had a great experience, and we wish all the best!
Default-vendor-profile-pic
Anonymous
Wedding:
[Private]
5.0/5.0
I am the mother-of-the bride who lives out of town in Ohio. She came home for just one weekend to try and find a dress for her November wedding. Based on the designers Betsy Robinson's carried, and the good reviews, I set up an appointment for my daughter. Fortunately, this shop was hosting a Trunk show the same weekend of our appointment for the designer my daughter was interested in (WToo and Waters). The service was exceptional...even though the shop was very busy the weekend we were there. The assistant stayed with my daughter the entire time, pulled dresses that we hadn't even considered but which were a surprising success once they were on the bride. We left to look at another shop and there was no pressure or "hard sell". When we came back, the assistant patiently pulled the dress my daughter wanted to try on again. It convinced us that the dress was the one. We also looked at brides maids dresses and made another appointment the next morning with the bride and her sister. Again, we got excellent service and ended up deciding on a dress for the brides maids. The merchandise was really lovely, the shop was very roomy and a pleasure to visit. The assistants knew the merchandise very well and were so helpful. We received a discount on the brides dress because it was a style from the trunk show, and then received a discount on the brides maids dresses as. The merchandise was good quality and seemed to be fairly priced given the quality of the dresses. The other shops where my daughter looked charged the same prices for lesser quality dresses. I would definitely recommend this shop for future brides and their mothers.
Services Used: Dress & Attire
Default-vendor-profile-pic
Sarah
Wedding:
9/20/2014
5.0/5.0
I visited Betsy Robinson's Bridal for the first time today - arrived at 12:30 for my appointment and walked out with my wedding dress at 3:00 p.m. I worked with Rose, a sweet, honest, caring, funny woman who helped me through the process of recommending, trying on, and reviewing about a dozen dresses. The whole vibe of Betsy Robinson's bridal is different than other places I've visited. No one rushes you. No one takes offense when you try on a dress and don't end up loving it. Rose was so patient and fun. She listened to me carefully and kept in mind all the things I wanted (lace, cap sleeve, beautiful back) and the things I didn't (mermaid/trumpet cut, glitter, taffeta, big A-line cuts). I ended up spending more than I budgeted (but not by much!), but couldn't be happier with my experience or my dress. Definitely an understate gem of a place.
Services Used: Dress & Attire
Default-vendor-profile-pic
Carolyn
Wedding:
8/23/2014
5.0/5.0
Wow--Rose at Betsy Robinson Bridal in Baltimore was the best person I have encountered since we began wedding planning. Strangely, I am not purchasing the dress from her, but I feel compelled to tell the world about how wonderful she is--even after not purchasing from her. She is a professional, thoughtful, class act. I find the wedding dress purchase to be a mysterious ordeal because you go to a shop and they help you, but then the price is so high for most dresses. You want to price-compare, but every shop wants you to come in and pay their price after they help you. Rose spoke to me long-distance (MD to WA) after my daughter chose the dress she wanted. She is stationed in MD, so I wanted to get the dress convenient to her but not necessarily at the shop she had gone to that seemed pricey. Rose was respectful about the other shop, but offered a discount and discounted many of the price "add-ons." After all was said and done, it would be a price savings of more than $250, and the customer service was spectacular in all our conversations. To feel right in my own heart, I gave the first vendor a chance to match Rose's price, they did--and this worked well because my daughter had already been to the first shop and been measured. When I phoned Rose to tell her we would not make the purchase from her after all, she was only kind and gracious. She may have been disappointed, but she immediately pointed out that it was her job to make everyone comfortable and for customers to have the information they need. As I said, WOW. She did not quickly disregard me once she was clear there would be no sale. Instead, she was authentic as she was throughout our interactions--informative, transparent, knowledgeable, and kind as she wished us every happiness for the big day. Now that is the way to do business! Thank you, Rose and Betsy Robinson Bridals.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Mary, thank you so much for all the kind words about Rose and our salon. The happiness of the bride is really what is most important to us, and we appreciate that you took note of it. All the best from all of us at Betsy’s to you and your daughter.
Default-vendor-profile-pic
Sarah
Wedding:
6/21/2014
5.0/5.0
I loved being a Betsy bride. They made me feel special from the second I walked in the door. I found my perfect dress and they made sure it fit like a glove. They were very helpful throughout the entire process.
Services Used: Dress & Attire
Default-vendor-profile-pic
Irina
Wedding:
6/7/2014
5.0/5.0
I was warmly received by the front desk staff and then by my bridal consultant. My bridesmaids helped me pick out a style I really liked, and then the consultant picked out a few dresses based on my input. I never intended to buy a dress that day! I was just browsing, but I ended up buying a dress that the consultant picked out. It was perfectly in my price range and was gorgeous (Allure Romance). I was in and out of the salon in 1 hour 15 minutes, and I never ever felt any pressure to pick a dress. Lots of choices in lots of price ranges.
Services Used: Dress & Attire
Default-vendor-profile-pic
Private User
Wedding:
6/7/2014
5.0/5.0
I could not be happier with the alterations I received at Betsy Robinson's! My dress fit like a glove and the service was professional, timely and fairly priced. They were so easy to work with every step of the way-- even when my dress came in weeks late. Thank you ladies so, so much!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
Fantastic staff, wonderful experience finding and buying a gown with my family, excellent seamstresses, and convenient for fittings and pickup. This is a great bridal shop.
Services Used: Dress & Attire
130x130_sq_1402074741530-emily-and-josh-1
Private User
Wedding:
5/31/2014
5.0/5.0
I got my wedding dress at Betsy Robinson, and it was well work the trip from DC. I got a beautiful, one of a kind beaded dress from Eve of Milady there. The staff was so kind, especially the manager Maria who came to all of my fittings and was so invested in making sure the dress was perfect. For alterations, I recommend Rosa - who was fantastic - it was a very hard dress to alter and Rosa did an amazing job. Betsy herself helped me do my final fitting and carry my dress to the car. I fully recommend to any bride - you won't regret it!
Services Used: Dress & Attire
Default-vendor-profile-pic
Laura
Wedding:
5/25/2014
5.0/5.0
An amazing experience start to finish! Would recommend to anyone!
Services Used: Dress & Attire
Default-vendor-profile-pic
Amy
Wedding:
5/17/2014
5.0/5.0
Betsy Robinson's has the best selection of dresses to choose from. This is the first store I went and found the dress that day. The alteration process and fittings were seamless and easy.
Services Used: Dress & Attire
Default-vendor-profile-pic
Yelena
Wedding:
5/11/2014
5.0/5.0
Betsy is wonderful! The store is great since it has a wide selection of styles and prices. I think anyone would be happy finding a dress here. I received a ton of compliments on my dress. Thank you Betsy!
Services Used: Dress & Attire
Default-vendor-profile-pic
Ruth
Wedding:
5/10/2014
5.0/5.0
I loved Betsy Robinson's Bridal from the moment my mom, aunt, and I walked in. We travelled from Washington, DC where we were less than impressed with the bridal salons in the area. Betsy's is large, clean, and beautiful. They have an excellent selection and incomparable selection. I bought my ceremony dress and a reception dress from them. I was always treated like the most important bride there each time I visited. I really enjoyed the whole experience. I recommend Betsy Robinson's Bridal to every bride out there looking for special treatment and an amazing dress (plus all the accessories).
Services Used: Dress & Attire
Default-vendor-profile-pic
Sara
Wedding:
4/26/2014
5.0/5.0
Working with Betsy Robinson's was an extremely seamless process for me. I went in for my first appointment with my mom and mother in law; I sorta knew what I wanted but the consultant picked a gown of every silhouette so I could see how my body looked in each one. I was able to rule out quite a few....very quickly. I thought I had found "the one" but just felt this weird feeling like I wasn't ready to buy and I was very honest about that with the consultant. She told me "we don't ever expect you to buy on your first visit. If you did we would worry you will change your mind". I made a second appointment a few weeks later and I tried on about 10 more dresses that day. My final pick ended up being a dress my consultant picked for me (on that first visit) that never in a million years would I have chosen for myself. I had SO many compliments on my dress on my wedding day.

Oh, and I paid for my dress and took it somewhere else to get altered since I heard their prices could be high and they didn't give me any grief about taking it elsewhere which I was relieved about. Overall, I would defiantly (and already have to two of my friends) recommend Betsy's.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Sara, thank you for taking the time to review our salon. We are so happy that you felt comfortable, at ease, and free to find the perfect dress for your big day. We wish you all the best. Cheers!
Default-vendor-profile-pic
Casey
Wedding:
3/8/2014
5.0/5.0
I can't say enough about my experience at Betsy Robinson. Prior to my May 2013 appointment at BR, I had gone to a salon in Pittsburgh (where I currently live) and tried on a Monique Lhuillier dress that I liked but the salon owner was rude. Fast forward a few months to my appointment at BR - Leah was our consultant and SHE.WAS.AMAZING. We told her about my experience in Pittsburgh and she pulled the same dress - I tried that first and from there, she just kept pulling different styles. Exhausted, I eventually I said "does anyone ever have that moment where they just KNOW it's the one". She smiled and said "yes, but it's happening for you too." She had been pulling various colors, styles, fabrics for me in an effort to make me realize that the first dress was the one - I just didn't know I was eliminating all of these other fabrics, styles, colors, etc. It was brilliant! Even thought I could bought the dress in Pittsburgh, I had such a wonderful experience with Leah that I decided I wanted to buy it at BR. I had to travel from Pittsburgh for my fittings but everyone was so wonderful and accommodating - the seamstresses are fantastic. My dress looked amazing. I had to pick it up a month before my wedding and transport it back to PA, so that my parents could then drive it to Key West for the wedding. Needless to say I was paranoid about the dress making the trip and wondered in what condition it would arrive. The dress traveled perfectly - we didn't even need to have it steamed in Key West because it had been so well prepared by the staff at BR. I had the best experience and I LOVED my dress. I'd absolutely do it all over again if given the choice. Thank you to everyone at Betsy Robinson!!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Casey, thank you so much for such a glowing review. It makes us very happy to read such nice things about our staff and consultants, but it makes us even happier that you found the perfect dress! Many congratulations from all of us here, and don’t forget we love to see pictures : )
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
Well I live in DC and you maybe wondering how I even found Betsy Robinson Bridal, it was a god send! Leah and Kiesha are fabulous, not only did they make me and my family feel special in a unique way during every visit, but their hours are very flexible and all of their staff members are very accommodative. I do not even mind the commute from the city anymore because I look forward to seeing my Team when we get there. And trust me they have a hug selection of inventory so rest assured your dream gown will be there when you get there. They even promise to produce your gown isle ready after all of your alterations (which are done onsite) and fittings. This Bridal Salon is truly the best in the area in my opinion!!!
Services Used: Dress & Attire, Jewelry
Default-vendor-profile-pic
Katie
Wedding:
1/31/2014
5.0/5.0
Every time I was in Betsy's it was nothing but amazing and fun! Trying on dresses went great and the consultants always make sure you are comfortable with the dressing room and make sure you have everything you need. When I went to get my bridesmaids dresses we were able to try on several different dresses until we found the exact dress and color we wanted. The alterations went perfect and the moment I mentioned I wanted a seam flattened out the seamstress was all over it pinning and noting things to go over. The dress fit perfectly on the day of thanks to Betsy's and my consultant Kelli!
Services Used: Dress & Attire
Default-vendor-profile-pic
Diana
Wedding:
11/24/2013
5.0/5.0
Loved the experience of buying my dress here! Came back after 3 other shops because the dress here was perfect.
Services Used: Dress & Attire
Default-vendor-profile-pic
Ann Marie
Wedding:
11/16/2013
5.0/5.0
I started my dress search process by looking at multiple Maryland Bridal books. I would mark each of the pages that had dresses that I liked. Once I looked in the directory in the back they all were carried at Betsy Robinson Bridal :) How perfect so I booked a day with the girls in my family.

My experience was absolutely amazing! Betsy Robinson was my first and ONLY stop on my wedding dress search. I was assigned to Maria Gordon and what a blessing that was. She was absolutely amazing! She is so knowledgeable, accommodating and so incredibly sweet! I brought multiple examples with me of dresses I liked and she was able to incorporate them with other suggestions that she knew would look good on me. I loved working with her - she helped me find my dream dress!

The rest of the staff is also just as great! Each of my fittings (I had 5!) were flawless and worry free. Each of the girls that helped me in my dress each time was so sweet and knew just about everything regarding my dress. The seamstress worked wonders because my dress had changed a lot since I bought it (wedding stress weight drop!). I loved working with Betsy Robinson and I'm going back soon to preserve my dress. Start your dress search here and I promise you won't go anywhere else!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Ann Marie, thank you for your wonderful review! We really appreciate you taking the time to write it, and we really appreciate all your kind words. We are proud of our staff and proud that they could serve you so well. Congratulations and every happiness to you.
Default-vendor-profile-pic
Melissa
Wedding:
11/8/2013
5.0/5.0
Found the exact dress I wanted on my first visit. The entire staff was great to work with!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
My daughter looked just beautiful on her wedding day. The bridal shop was extremely professional in it's dealings with us from finding the perfect dress all the way through alterations. I wouldn't hesitate to use this vendor again in the future
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your lovely review. We are so pleased that you and your daughter had a great experience, and that she looked beautiful on her big day. Many congratulations, and remember you can always send us a pic!
130x130_sq_1384609039043-img053
TC
Wedding:
10/26/2013
5.0/5.0
I visited a handful of bridal shops in the Baltimore area and Betsy's had the best selection by far. The service was really wonderful. I had Betsy herself, help me and she was absolutely lovely. Very kind, supportive and not pushy at all. She looked at my pictures and brought me several options.

After my first visit, I had a potential dress but held off buying it because I hadn't visited any other shops and had a few appts the following weekend. Betsy personally called me the next day to tell me that there was a floor sample dress that went on sale that was similar to the one I was considering, which now fell in my price range with the sale. she thought I should try it on. I am so glad I did because this ended up being The Dress. I had gone into my wedding thinking "I'll just find a dress that will do" and ended up in-love with my dress and the look. This personal attention made a huge difference and is why I would really recommend Betsy's.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kate
Wedding:
10/25/2013
5.0/5.0
Shopping for a wedding dress at Betsy Robinson Bridal was the type of experience I expected from watching 'Say Yes to the Dress' and all of the other wedding shows. They were awesome, and I love the way the shop is set up. They ask you for your price range, and they only take you to the rooms of dresses in that range, so you won't even see (not to mention fall in love with) a dress you can't afford. They rock! AND they have a gorgeous selection of bridesmaids and Mother of the Bride dresses too - if I need a special occasion dress, I'm absolutely starting there!!!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks Kate for posting such a nice review! We’re pretty crazy about our selection and our staff, and it’s great to see both praised. We look forward to seeing you again. Best wishes from team Betsy.
Default-vendor-profile-pic
Private User
Wedding:
10/19/2013
5.0/5.0
What a great experience! Everyone I worked with was great - the dress an the alterations turned out beautiful. I highly recommend!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks for positive review! We greatly appreciate it, and we are so glad you had such a wonderful experience. Congratulations and best wishes.
Default-vendor-profile-pic
Ashley
Wedding:
10/5/2013
5.0/5.0
I worked with Maria at Betsy Robinson on accessorizing my dress. She was so wonderful and helpful and patient while I tried on lots of different sashes and veils. She suggested a sash that I never would have thought of, and it looked absolutely perfect with my dress. Everyone raved about it- my husband said that he thought it was actually part of the dress, it looked to perfect! I'm so happy I worked with them, highly recommend!!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Yes, Maria really has an eye for bridal, and we are so happy that her expertise could be put to work for you. Your story serves as a great reminder that accessories really complete the look each bride is going for, and we are grateful for the opportunity to help you complete yours. Best wishes from Maria and all of team Betsy.
Default-vendor-profile-pic
Christine
Wedding:
9/28/2013
5.0/5.0
I had a terrific experience at Betsy Robinson's Bridal! My consultant, Rose Mahgerefreh, was extremely professional and made my trip very enjoyable. As a result of her impeccable taste, I walked away with the dress of my dreams and perfect accessories to match! I highly recommend Betsy Robinson's for your wedding.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so glad that you had such a wonderful experience at our salon. We are so honored that you chose us to help make your big day special. Our professional goal as a team and our personal goal as individuals is to make each bride happy and we are so glad to have accomplished that. Best wishes from all of us here.
Default-vendor-profile-pic
Jen
Wedding:
9/28/2013
5.0/5.0
My friend had shopped around a lot for her wedding dress and recommended Maria at Betsy's, who found her Thee Dress. I am so thankful that she did because Maria found my dress Too- the first one I tried on no less. I thought that was a myth! Ok...so I actually tried on like 8 other ones after that but then went back to the first one. The shop is beautiful and they have an extensive variety of gowns. Love that Watters designer for me and the flower girls. Everyone including receptionists, dress finding specialists, the ladies who help at fittings, and the seamstresses are amazing to work with. They make you feel so gorgeous and pampered at every appointment. Thanks so much to Maria and the gang for making my wedding great!!!

-Jen
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you, Jen, for taking the time to write a review. We are very proud of our whole staff, and we love to see everyone from the consultants to the seamstresses receive praise. We are so happy you had such a great experience and we wish you all the best in the future.
Default-vendor-profile-pic
Private User
Wedding:
9/21/2013
5.0/5.0
I absolutely loved working with Kate and Keisha. They were so great and helpful in both picking a dress and the alteration process. It was a welcoming environment and I'm glad I bought my dress from them!
Services Used: Dress & Attire
Default-vendor-profile-pic
Abby
Wedding:
9/7/2013
5.0/5.0
I had a wonderful experience getting my wedding dress at Betsy Robinson.

I came in from TX to buy my gown, since I got married in Maryland and wanted the dress here. However, that made it difficult to arrange fittings. Betsy Robinson was awesome to work with. They fit me in whenever I needed, and did not let me worry that showing up on the Wednesday before my Saturday wedding for a final fitting would be any kind of problem.

When I arrived on that Wednesday at 5:30 pm, the top of the dress was very very tight. The seamstress recognized that, and they had the dress let out by Thursday at noon for me to come back in and have another fitting. They then completed the alterations and had it steamed and ready to pick up by 2 pm on Friday.

I enjoyed working with Betsy Robinson. I have noticed universally in the wedding world.......bridesmaids dresses and wedding dresses are ordered absurdly large. I wear a street size 10 and they ordered my wedding dress in a 16, and it was truly swimming on me. However, I don't think this is specific to Betsy Robinson, just something to keep in mind when planning your wedding budget.....in addition to the dress, we spent another $600+ in alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
Katrin
Wedding:
9/7/2013
5.0/5.0
Amazing collection of dresses for all shapes and sizes. Found my dream dress in an hour. The tailoring process was very easy and their seamstresses are all amazing.
Services Used: Dress & Attire
Default-vendor-profile-pic
Chrissy
Wedding:
8/24/2013
5.0/5.0
Walking into Betsy's is like walking into a fairytale. It's the most stunning place to try on wedding dresses. I had a large bridal party who came in with me the day I first tried on dresses. Betsy's staff accommodated all of the girls and made us feel welcomed and like guests. Maria is one of the most kind and gentle people I have ever met. She found the dress of my dreams and made me feel so calm and comfortable throughout the whole process. There are not enough words to express how fantastic you will feel with Maria by your side. She even gave us a sweet gift and note at my last visit. It was such a wonderful experience and I will forever be in love with my dress.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Chrissy, it was so nice to read your review. Thank you. We really are very proud of all of our consultants and the atmosphere that they help to create. We always strive to make brides and their friends and family feel comfortable and accommodated and we are so happy to have achieved that. We wish you all the best.
Default-vendor-profile-pic
lisa
Wedding:
8/17/2013
5.0/5.0
My daughter bought her dress from Betsy Robinson for her August wedding. The entire experience from the initial visit to picking up her gorgeous dress just days before the wedding was a fabulous experience. A large part of the credit is due to our consultant, Maria! Right from the start, she was able to assist my daughter with finding the perfect gown. Leslie was very nervous and Maria's friendly and calm way instantly won my daughter over. She was so helpful and never pushy! I would not hesitate to recommend Betsy Robinson's to any bride. You will not be disappointed with your experience and, if you are lucky, you will get Maria as your consultant! By the way, my daughter wore a Matthew Christopher gown that was just stunning. He is a very talented designer you should check out!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
5.0/5.0
Wonderful selection of dresses and price ranges, beautiful jewelry and most of all excellent service and alterations. We could not have been more pleased with the bridal gown and entire alteration process!
Services Used: Dress & Attire
Default-vendor-profile-pic
alison
Wedding:
8/4/2013
5.0/5.0
The Betsy Robinson staff helped to make my shopping experience fun and relaxed. They were extremely helpful while still allowing me to shop for myself. The alterations were great and the dress fit perfectly. I highly recommend buying your dress at this store!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your very cheerful review. We love it when brides have fun, and we love it when dresses fit perfectly. And above all we love it when brides have wonderful wedding days! Congratulations!
Default-vendor-profile-pic
David
Wedding:
8/3/2013
5.0/5.0
On behalf of my wife, this place did a great job in making her look absolutely stunning in a dress that many said looked just like a catalog model. She won't admit to it, but it's true! Her dress may have cost a little more due to her particular situation being so petite, but it was well worth it. She felt confident and ecstatic with the way she looked in it, and many of her friends and family told me so in the months leading up to the actual ceremony. They were very professional with all the alterations and appointments that were needed. I know my wife had particular needs and preferences in terms of dress style and fabric/material, and this place made it all happen.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
8/3/2013
5.0/5.0
I couldn't imagine experiencing going to any other bridal boutique. My every experience at Betsy's was GREAT! I purchased my gown, bridesmaids gowns, and had alterations done at Betsy's. Everyone I worked with was awesome. I had both the bridal and the bridesmaid sales rep. extend their services to make sure I received the gowns I wanted. My alterations were done by the sweetest : ). If you don't feel like a bride before you walk in, you will as soon as you enter!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you so much for posting such a lovely review. We couldn’t be happier that you had such a great experience. We never mind hearing the word awesome, and we hope your wedding was exactly that and so much more.
Default-vendor-profile-pic
Jackie
Wedding:
8/3/2013
5.0/5.0
Betsy Robinson's will give you the bridal experience that you will always remember. They take their time with you and you feel like your the only bride in the shop.
Services Used: Dress & Attire
Default-vendor-profile-pic
Caitlin
Wedding:
8/3/2013
5.0/5.0
I had a wonderful experience at Betsy Robinson! When I went dress shopping with my mom early on a Friday afternoon, we were almost the only ones in the salon! I loved having time to browse on my own (since I had no idea what I wanted!) and then receive suggestions and picks from my fabulous consultant Maria! She was the kindest, knowledgeable and friendly woman and it was such a joy to work with her! I even received her help a second time when I realized that my first dress pick was not the one for me, and she helped my find the absolute perfect dress which we all felt was the one!
Services Used: Dress & Attire
Default-vendor-profile-pic
Megan
Wedding:
7/27/2013
5.0/5.0
Everyone that I worked with was very friendly and helpful in answering my questions. They made me feel special each and every time I went for a fitting. All of the employees were responsive and knowledgeable about the gowns, veils, delivery times, etc. and made me feel at ease.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for leaving us such kind words. Our goal is for every bride to feel the way that you did: at ease, informed, and most of all, special. Congratulations and best wishes from all of us.
130x130_sq_1375294925400-wedding-picstitch
Lauren
Wedding:
7/27/2013
5.0/5.0
My wedding gown from Betsy Robinson's Bridal was beyond gorgeous! It was PERFECT and exactly what I wanted my dream gown to be. Everyone at the salon was sweet, flexible and always delivered what was asked. I had my alterations done there as well and they did a magnificent job. My gown, veil and bridal belt all came from the salon and I still can't believe it's me in my wedding photos wearing such a stunning gown! I didn't want to take it off! They are also very reasonable as far as pricing so please make sure to check them out while you are on your search for THE dress! I highly recommend them and had a wonderful experience.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Lauren, your review made us very happy. Thank you. Stunning. Perfect. Magnificent. These are words we love to hear and we know your wedding guests were saying them about you! Best wishes on your married life.
Default-vendor-profile-pic
Jayne
Wedding:
6/30/2013
5.0/5.0
OUR FIRST APPOINTMENT DID NOT START OFF WELL OUR WEDDING CONSULTANT ROSE WAS BOSSY PUSHY AND QUITE RUDE. I TOOK HER ASIDE IN PRIVATE AND TOLD HER SHAPE UP OR GET OUT. THE DRESS WAS GORGEOUS THANKS TO MY WEDDING PLANNER BRIANA SHE HELPED ME PICK OUT THE VEIL AND THE BELT MY PARENTS CRIED WHEN THEY SAW ME DRESSED LIKE A BRIDE. IF YOU GO TO BETSY ROBINSON DEFINITELY REQUEST NOT NOT TO BE PAIRED WITH ROSE. YOUR VISIT WILL GO DOWN HILL FAST..
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so happy that you found the perfect dress and veil at Betsy’s. We have always been very proud of our consultants and the way they listen to the needs and wants of the bride, but we are sorry that you had a different experience. We are glad that in the end you found the perfect gown and your family got to shed some happy tears. We hope your wedding was wonderful. Best wishes from us all.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Best selection of any store! Like Kleinfelds without the tacky, garish gowns.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your kind review. We are very pride of our selection and variety, and we love the opportunity to accommodate a wide range of tastes and styles. Thank you for choosing us to share in your day, and we know it was amazing!
130x130_sq_1360274958457-390544692188152557172503452n
Cassie
Wedding:
6/15/2013
5.0/5.0
Besty Robinson's Bridal has the most amazing selections of dresses, the personnel are really attentive and listen to what you are looking for, and their prices are very reasonable for almost every price range. Also, they are very quick on getting orders in. They really make you feel like a bride! Best place to buy a dress and get alterations!
Services Used: Dress & Attire
Default-vendor-profile-pic
Sofia
Wedding:
6/15/2013
5.0/5.0
Betsy Robinson's Bridal Collection is by far the best place to go for your gown in the Washington DC/Baltimore area. They have a beautiful store and most importantly, the customer service is the absolute best! I worked with Maria, one of the store's managers, and it was such a joy to have her as my consultant. She was patient and she didn't pressure me at all to make any decisions. She was honest and she treated me as if I was family. Having purchased a dress prior to coming here, I was really careful about not jumping head first into another purchase. I visited the store about three times before I made my final purchase and it was the best decision I could make for myself. Betsy Robinson's Bridal is hands-down the first and only place you should go for a gown. I loved this place so much and I'm positive you will too!
Services Used: Dress & Attire
Default-vendor-profile-pic
Stephanie
Wedding:
5/26/2013
5.0/5.0
I really enjoyed my experience with Betsy Robinson! All of the staff were friendly and helpful! I came from out of town and they were always great at fitting me in (traveled in 3 times). Each visit was a fun and exciting experience. They make you feel special each time!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you so much for traveling out of town to come visit us at Betsy’s and for leaving such positive feedback. We know there are numerous bridal shop options, and we are truly grateful that you chose us. Cheers to a happy future!
Default-vendor-profile-pic
Ashley
Wedding:
5/26/2013
5.0/5.0
After visiting the cookie cutter bridal boutique in my neighborhood I made the trek up to Betsy Robinson. The customer service was amazing, the sales associates are so very helpful and might I add not pushy at all. My dress and accessories ended up arriving early and I couldn't have been more pleased with the entire process!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so happy that you had such a great experience at Betsy Robinson’s! We are not only very proud of our selection, but also of our staff. We think of ourselves as a family, and we are very happy and proud that you chose to include us in planning your special day.

Best wishes for the future from all of us here.
130x130_sq_1370282594700-082412lisaerikeng321
Anonymous
Wedding:
1+ year ago
5.0/5.0
After visiting several bridal salons, Betsy Robinson's was the clear choice for me. The customer service is outstanding, the sales associates are incredibly helpful (but not pushy!), and my dress came in early! The salon is beautiful and their dress selection is amazing. I highly recommend Betsy Robinson's to every soon-to-be bride I know :)
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so glad you had such a great experience at our store! We try very hard to make brides feel comfortable while they shop, and we are happy that it showed. We hope your wedding day was amazing and that you are enjoying your new married life.
Default-vendor-profile-pic
April
Wedding:
5/4/2013
5.0/5.0
My consultant Kate was awesome. She helped me find my dream dress. All the staff was wonderful. The shop is clean and beautiful and there were plenty of gowns to choose from for all budgets!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you so much for your kind review. We are very proud of all our consultants and staff, and we are glad they were able to serve you so well. Best wishes as you start your life together!
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
This bridal salon has the most gorgeous collection of dresses. The alterations were perfect and the staff was professional and very helpful. It was a wonderful experience.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

It was so nice to read your kind words. We are pretty proud of our gown selection, and we are so happy you found your perfect dress here. Nothing makes us happier than to give brides a wonderful experience. Lots of luck as you begin your married life.
Default-vendor-profile-pic
Patricia
Wedding:
4/20/2013
5.0/5.0
Betsy Robinson's Bridal Collection was subperb when it came to my daughter selecting her wedding dress. She had her mind on a "Maggie Sotlero" Design dress and they had it! They also suggested that she try on a couple other different styles to help her make a good decision with her selection. They were very friendly, knowledgable, professional and above all very patient with the Bride to Be! The Store was very clean, organized and a variety of styles to choose from. The prices are reasonable and the service is excellent. You are required to make a appointment which is great because you have one person that you work with from the day you purchase your dress to the day you go home with it. We could not have been happier with the service and the purchase of this beautiful wedding dress. My daughter looked so stunniing when I saw her walk down the aisle with her prize wedding dress on April 20, 2013. It was a true Wow Factor!!!! Thank you.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Everyone that works there is so knowledgable. There's a large variety of dresses for all budgets.
Services Used: Dress & Attire
130x130_sq_1371231308982-img1135
Mandie
Wedding:
3/9/2013
5.0/5.0
I still have the urge to try my dress on every day and it's been three months since our wedding! The staff at Betsy Robinson, from the initial try-ons, to coming back the next day to make the big decision to all of the fittings was outstanding and extremely helpful. Because of them (and the designer from Enzoani that happened to be there for a trunk show--lucky me!), I chose the perfect wedding dress for me. It was classy, but still totally fun and twirled perfectly on the dance floor (which was huge for me). I also bought the most amazing corset from them that helped make me feel like a million bucks under my dress. Although, I think I would have been happy in the other choice of dress I pulled from the same Enzoani collection, talking it out with the staff and the designer really helped me choose the right one for me and my wedding. I also appreciated that I never felt once that I needed to be spending more of my mom's money than she was willing to part with. They respected our budget and didn't pressure me into trying on more expensive dresses, which I know can happen at other stores.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so happy you had such a great experience at Betsy Robinson’s. Picking a dress is no easy task, but we are certainly glad you found one that fit your style and your budget. Those are both very important parts of what we do here. We hope you are enjoying your happy life together, and that you take a twirl in your dress every now and again.
Default-vendor-profile-pic
Amanda
Wedding:
3/9/2013
5.0/5.0
The customer service was wonderful. I was nervous to have my dress in a suitcase for a few days but when I took it out there were no wrinkles! I was very impressed!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

It was so nice to read your kind words, and we are thrilled that the dress came out perfectly. Thank you for including us in your wedding planning and we wish you all the best as a newlywed.
Default-vendor-profile-pic
Kimberly
Wedding:
12/29/2012
5.0/5.0
After spending an entire weekend visiting various shops and not finding a dress or working with people who were not really interested in their job, Betsy's was a relief to find! I worked with Kate on a spur of the moment drop into the shop. She was great! Very attentive and assistive in finding dresses that I would like. I loved that they were able to accommodate me, as I am a plus size girl!

Throughout the purchase and alterations, all of the staff were amazing. To the point of working with me to try on veils each time I was there, even though I believed I had a veil. Once we realized (at a late date) that the veil was torn that I was going to use, they were able to find me the veil I wanted with in the time frame needed which was pretty short considering all the beading on the veil.
Services Used: Dress & Attire
130x130_sq_1304821153830-badgleymischkarandallpump
VlnVlaLove
Wedding:
11/3/2012
5.0/5.0
I purchased a Monique Lhuillier Bliss gown from Betsy Robinson's and was SO GLAD that I went there! I was extremely picky about gowns and was looking for a simple, non-bling, lace/tulle, mermaid silhouette, which is apparently hard to find in Maryland!! I found a discounted sample gown which was in mint condition and it was perfect. Even my seamstress had no idea it was a sample because it was so clean and unworn! I dragged my mom to MANY bridal salons in the area and Betsy's had by far the best selection of upscale designers. I especially liked how they let you browse the racks yourself, and they frequently have trunk shows where you can get a discount on current designer gowns. They also always have older sample gowns on sale. The only negative thing is that they don't officially let you take pictures (but I insisted on taking some of the gown I loved before I bought it because you have to see how it photographs!!!) We bought the gown so long ago that I forget the name of the consultant I worked with, but I remember the whole experience there just being great and very high-end. Definitely go there if you're interested in gorgeous designer gowns!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
I was so very happy that I found my dress at Betsy Robinsons. I had visited 6 bridal salons prior and none had the service and selection that Betsy's had. I was thrilled that Kate was able to help me narrow down the selection and make great suggestions, and finally I found what I was looking for. I even found a gorgeous belt that I got so many compliments on at my wedding. They answered my questions with a friendly attitude when I called and I never had difficulty scheduling an appointment, as they are very flexible. Alterations were amazing as well, they had to do a lot of work, but the end result was perfect! Thank you!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
This was the 5th salon I visited when looking for my dress. After my initial appointment I recieved a handwritten thank you card from the sales women. I knew after that this would be the place to take care of me and my dress. I ordered my dress in April and it was recieved in August. I did have one problem with my dress, the beading was not included. Betsy Robinson fixed this without a hitch. It was returned to me 3 weeks later corrected. I had two fittings for a tuck and a hem! You also recieve a gift certificate of $60 off of your dress preservation. I will definitley follow through with Betsy Robinson to complete the wedding dress preservation process. Thank you for the most beautiful dress I will ever wear.
Services Used: Dress & Attire
130x130_sq_1297712457065-jp
Anonymous
Wedding:
1+ year ago
5.0/5.0
Willing to work with me and after 19 stores I found my dream dress!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
The staff at Betsy Robinson's was wonderful to work with. From my first appointment to try gowns to when I picked up my dress, everyone was very helpful. I wanted to try on a specific sample that the store did not carry and they made sure to order it in for me to try. I also ordered my bridesmaids dresses there and they were really helpful in picking styles/fabrics. I had all of my fittings done there as well and they did not stop until it was perfect! I would absolutely recommend them to anyone!
Services Used: Dress & Attire
Default-vendor-profile-pic
Allison
Wedding:
9/22/2012
5.0/5.0
I am so happy that my mom told me to go to Betsy Robinson for my dress. I live in new York and am originally from Baltimore. Betsy Robinson has the best selection of dresses and the absolute best device. I found my dress within the first hour in my appointment with joy. I did MIT know what I wanted and was open trying on all different styles. When I finally tried on my Kenneth pool dress... I cried and new that it was for me. I walked out and Betsy herself came out to help me and she was almost in tears. It was a fantastic moment to know how happy she was for me. I had appointment at kleinfelds and all Of the big shops in new York set up already and ended up canceling all of them because of my luck at Betsy Robinson. Their personal attention to me and what I wanted were fabulous. I even found my euro eggplant bridesmaid dress there in the next hour. When I went back for my second fitting, Betsy stayed with me in my dressing room for over an hour to make sure everything was perfect with alterations and It Was! She even introduced me to Thomas knoll who designed a crystal bracelet and earrings for my dress. I wish I could wear this dress all the time. I felt like a Cinderella movie star in it. I can not say enough of good things about Betsy Robinson and her dress collection. If you are looking for the perfect wedding dress and great device to make you feel beautiful... Run to Betsy robinsons.
Allison B
Wedding 9/22/2012 tappan hill mansion NY
Services Used: Dress & Attire
130x130_sq_1351472632507-hrwd0628
Heather
Wedding:
9/22/2012
5.0/5.0
Betsy Robinson IS the place to do your dress shopping. I went in and found my dress, but wasn't sure and wanted to look around some more. There was no pressure, no hard feelings. They just gave me a card and said to call if I wanted to come back. I went to many other shops and felt that dress was the one. On my next visit, I asked if I could try on a few before that one, just to be sure. They pulled a bunch of dresses and let me put them on and then my Maggie Sottero Sarchi last. It was the one. It was gorgeous.

I actually didnt have much time ~4 months, but they got in in and in for all the fittings in plenty of time! My only complaint with them was alterations.....but given its not really the dress shop necessarily I will put that review under alterations!

Even if you dont plan to buy your dress here....at least give them a shot!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
Picked out an amazing dress. The staff was friendly and easy to make appointments. Gorgeous dresses to choose from, highly recommend!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
5.0/5.0
My daughter found her dream wedding gown at Betsy Robinson's Bridal collection. There were so many choices and the consultant really helped us to consider some we might not have selected on our own. The staff there are very professional and helpful. The selection is great and you will find everything there a bride needs including great jewelry! The consultant tried different sashes and various types of bows until my daughter saw the perfect compliment to her personal style. Then they found the most gorgeous veil we had ever seen that provided the "wow-factor" for the walk down the isle. We wouldn't have been able to put together such a great combination on our own. The fittings went smoothly and the gown fit perfectly and was ready to go by her wedding day. Everyone kept telling us how beautiful her gown was and she was so comfortable in it too. Betsy's should be your first and last stop for the perfect gown.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kellyn
Wedding:
8/25/2012
5.0/5.0
Betsy Robinson was AWESOME! She was my consultant and the 2nd dress I tried on was my wedding dress. Everyone that helped me there was amazing from the bridesmaids consultant (Jessica) to the seamstress (Olga) to the fitting consultants. Friendly, helpful and professional. They went out of their way to help me! I would 100% recommend them for your wedding!!!
Services Used: Dress & Attire
130x130_sq_1346379367909-4225653914001566040553145846n
Jenn
Wedding:
8/18/2012
5.0/5.0
I planned a fairly large wedding in about 4 months. I have to say Betsy Robinson's was one of the highlights of my entire planning experience. Hands down the best place to go for your dress coming from someone who (I've been told :) is a perfectionist.

After visiting several other nice boutiques in DC and Virginia, I drove to Besty Robinson's since I saw they carried alot of the designer's I liked (Monique especially.) "Possibly" I wish I would have started here first. But I may not have appeciated what I found so am glad I looked around first.

Maria is absolutely fantastic. She worked with me to recreate the exact dress I wanted from a sample dress due to my limited time and budget. Besty (yes Betsy Robinson!) came out and looked at what I wanted to do, started pinning a few things and yes girls - I got that feeling they all talk about (which I really wasn't expecting.) This was it, "the" dress! I think I even saw a tear from Maria, and got the feeling she wanted to find the right dress as much as I did. Rosa, was truly a magician and brought the whole vision to life, with so much patience with me at each fitting. I was never charged extra to re-do things when I wasn't happy. I have a feeling my experience may have cost me a "lot" in alteration costs in DC.

Anyway, my recommendation is to definitely go here. It's worth the drive. There are large rooms of dresses (many of them sample priced.) I also ended up buying a sample "getaway" dress at the last minute here which turned out to be one of the things I and the guests LOVED and commented on the most about. So, 5 stars here, if I could it would be 6+.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kathleen
Wedding:
8/10/2012
5.0/5.0
Thank goodness we found Betsy Robinson's Bridal Collection. My dress was the very first one I tried on that day. I felt like my consultant really listened to every word that I said. When it came time for alterations, I anticipated that I would have to have a lot of alterations because you always hear those horror stories. My alterations in total cost me $35. They ordered my EXACT size and it was very much appreciated! My bridesmaids dresses also came from Betsy Robinson and I got so many compliments on them. Everyone loved those dresses!! This was a fantastic experience for all!
Services Used: Dress & Attire
Default-vendor-profile-pic
Alison
Wedding:
8/4/2012
5.0/5.0
A friend recommended Betsy Robinson for my wedding dress shopping and I am so thankful she did. This shop was amazing. We ended up driving all the way back to Baltimore from DC later that day to purchase the dress. Maria and the crew at BR were so helpful with selection, and they truly have beautiful, quality dresses at all price points. My group joked that we got "the Kleinfeld" experience there, but it's true...they were so professional but kind too. We didn't ever feel pressured to buy or hurried out of the store, but very comfortable and glamorous! Definitely worth the drive, even around the Beltway!
Services Used: Dress & Attire
Default-vendor-profile-pic
Megan
Wedding:
7/14/2012
5.0/5.0
Thank you to all the people at Betsy Robinson's Bridal for a wonderful experience. A special thank you to Betsy Robinson and Olga for professional and personal attention to detail. Our daughters gown and the bridesmaids dresses were beautiful!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
7/7/2012
5.0/5.0
Love Betsy robinson bridal store, they very professional. I just wish they have more choices for short bridal dresses.
But overall they're one of the best Place to go for wedding dress !
Services Used: Dress & Attire
Bg1
Patrice
Wedding:
7/7/2012
5.0/5.0
I had a great experience shopping for and purchasing my dress at Betsy Robinson's Bridal Collection! I worked with Leanne, who I highly recommend! She was great to work with - very patient, personable, and friendly. Leanne ended up pulling the perfect wedding dress for me! I also decided to get my bridesmaids dresses from Betsy Robinson's, and they were beautiful as well. Overall, I would recommend Betsy Robinson's - the selection and service is unparalleled!
Services Used: Dress & Attire
Default-vendor-profile-pic
Amanda
Wedding:
6/30/2012
5.0/5.0
I had a great experience purchasing my dress and doing alterations at Betsy Robinson. Rose helped me pick out a dress that I absolutely loved, that I probably wouldn't have picked out on my own. The alterations process was excellent. They do a very thorough job in making sure that your dress fits you perfectly. The alterations may have been a little on the pricey side, but I felt that it was worth it. My bridesmaids also purchased their dresses here, and we loved them. We went to several stores to look for bridesmaids dresses, and Betsy Robinson definitely had the best selection of all of them.
Services Used: Dress & Attire
Default-vendor-profile-pic
Ashley
Wedding:
6/30/2012
5.0/5.0
My dress was absolutely beautiful. I had a unique situation and had had my dress for a few years due to a prior engagement. I had lost quite a bit of weight and I was sure it was going to either A. Cost a fortune to fix it or B. I would have to get a new one. I loved my dress and did not want to get a new one. They worked with me to get it fixed without it costing an arm and a leg and it ended up looking more beautiful than the day I tried it on. They were very accomodating and wonderful to work with.
Services Used: Dress & Attire
130x130_sq_1296434125378-150558
Michele
Wedding:
6/23/2012
5.0/5.0
I could not have asked for a better experience than I had at Betsy Robinson's. The service was exceptional - I was showed all of the dresses I wanted, I was not rushed or pressured to buy, and I was always given honest opinions. Their selection is vast - and additionally have many accessories. The fittings were also easy - they were very accommodating and flexible. The changes that they made to my dress came out perfectly and made the dress fit better than I could have ever imagined. I would recommend Betsy Robinson's to everyone.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
6/16/2012
5.0/5.0
Words cannot describe how amazing it was working with Rose at Betsy Robinson to find my perfect wedding dress! I went in unsure as to what the style was that I was looking for. Within minutes, Rose had pulled a single dress that she thought matched my personality and style. This was the only dress I had to try on... it was the one! Thank you for all of your hard work and dedication in helping make my wedding day perfect. My bridesmaids loved their gowns as well!!!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Amanda
Wedding:
6/16/2012
5.0/5.0
Still cannot believe that I selected my wedding dress in 20 minutes and it was the first dress that I tried on. Rose was an expert and really knew her stock and what dress would be the best for my body type.

The dress was altered to perfection and I did not have a problem all day.

I felt beautiful and the dress was stunning!

I should also mention that the custom jewelry to match the gown was an added touch. When I wear the bracelet and earrings it still gives me that special feeling of the day all over again.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kelli
Wedding:
6/16/2012
5.0/5.0
Betsy Robinson's was the second place I visited to find my wedding dress. We worked with Vera that afternoon, and started by trying on gowns we picked out ourselves. We found a couple that we liked, but Vera decided to bring in a couple more gowns we had not considered. Thanks to Vera, I found my perfect wedding dress. My mom cried, followed by all of my bridesmaids who were there with us, and then me. I was so happy, and now that I have seen our photographs I am so happy with my decision. Betsy Robinson's was great through my initial try on and my three dress fittings which followed, and my dress fit perfectly on the day of my wedding. I was very pleased with the quality of the dress, the cost, and the service we received from Betsy Robinson's. Thank you for everything!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
Can I first say that I loved my dress which was rated as one of the top four dresses in Martha Stewart Magazine for the year on the West Coast! The staff was very sweet and they feed you gummy bears if you are hungy! How fun is that!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
I live in NOVA but went to Betsy Robinson while they were having a Monique Lhuillier trunk show and I found my dream gown. The alternations were simple and they were very friendly including Betsy herself and her daughter.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lisa
Wedding:
5/27/2012
5.0/5.0
My dress shopping was awesome at B.R. The staff was extremely helpful and polite. Alterations were quick and efficient.

I bought jewelry from a vendor at one of their trunk shows that I ended up not liking/ wanting and they credited me back without a problem. That prevented a lot of un-needed stress!
Services Used: Dress & Attire
130x130_sq_1326182800568-blackandwhitescan0006
Lady Dyson
Wedding:
5/20/2012
5.0/5.0
I had the most pleasant experiences every time I went to the store. I had the pleasure of working with Jessica and Maria. I chose my bridesmaids dresses here. They were very accommodating to me and pleasantly attentive. No one overwhelmed me with hast or opinions but gentle enough to offer suggestions. I loved working with the ladies and feel like they are truly great friends now. I had a small problem with one of the dresses and they were very expeditious at taking care of it. Thank you so much for your patience, courteous manner and warming spirits. You will see me again, for "special occassion" dresses...I don't plan to marry again for I have the King already! ~Blushing Bride

Maria & Jessica of Betsey Robinson's Bridal Collections.....You are AWESOME!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Alexandra
Wedding:
5/12/2012
5.0/5.0
All of the people that work at Betsy Robinson are helpful and accomodating.
They have a great selection of dresses and schedule of trunk shows as well.
Services Used: Dress & Attire
130x130_sq_1304466318960-securedownload
Sherrie
Wedding:
5/12/2012
5.0/5.0
My sales representative was totally amazing. She was very patient, kind and she knew her stuff. I looked at two dresses, but she captured thee perfect gown for me. Rose was awesome! I would just totally go there just for her. They provided very nice service. I so loved my gowns. I had to get a second dress as well to change into. But my wedding gown that Rose picked out I decided to keep that on all night. It was Simply gorgeous! Staff there is very professional.
Services Used: Dress & Attire
Default-vendor-profile-pic
jwednesday7
Wedding:
5/5/2012
5.0/5.0
Maria was my consultant at Betsy Robinson's and she was an absolute delight! She was wonderfully attentive and oh so sweet. After deciding on one dress, changing my mind about two hours later and calling her in a panic, she was so understanding and assured me that it was not a big problem at all. We were able to change our order to a different dress (the perfect dress), and wound up purchasing several accessories there too. My experience at Betsy Robinson was lovely, everyone was very helpful and kind, and the snack table is just a little added bonus.
Services Used: Dress & Attire
Default-vendor-profile-pic
kmp
Wedding:
4/14/2012
5.0/5.0
I had a great experience with Betsy Robinson's. The consultant was wonderful, she made me feel so comfortable with the process right away. The whole process from start to finish was seamless and they answered my questions along the way.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
I was more than pleased with my experience at Betsy Robinson's Bridal, and would {without a doubt} recommend them to any future bride. Based on previous brides' feedback and because I have a family friend who alters gowns, I did not utilize Betsy Robinson's Bridal for alterations. Much of the negative feedback on this site about them is with regard to alterations. So just go somewhere else for that- let the pros here find you the gown of your dreams. The woman who helped me was Rose, and she was a pure treat to work with. I walked into the store with my mom, best friend, and not a whole lot of ideas about what I wanted in a gown. I told Rose what I did know (loves, hates) and she found me the perfect dress right away. Of course, I had to try on a few just for fun, but she nailed it quickly- listening to my thought on gowns she had me try on. Rose was attentive, professional, respectful, stays within your budget, and does her job well. If you have the chance to specify your consultant when making an appointment, I'd highly suggest booking with Rose. I got lucky to be paired with her, and if you do too, you won't be disappointed!
Services Used: Dress & Attire
130x130_sq_1334174641263-5544351010092481731616268130447516427911325314590n
Anna
Wedding:
3/31/2012
5.0/5.0
You definitely get what you pay for. I had to drive about an hour and a half to two hours to get here, but it was worth the drive. They have a really wide array and huge selection of dresses. I enjoyed it a LOT! Everyone there was super nice and customer service is definitely right up their alley. They can be a bit pushy at times (Im guessing they get commission or something...), but they are nice about it. Definitely be ready to spend a pretty penny, but you will look fabulous when its all said and done for. I had Vera as a consultant. She was super sweet and friendly. She felt like my mom :) Do go about 8 months in advance to your wedding because it will take about 6 months for the dress to be assembled and arrive.
Services Used: Dress & Attire
Default-vendor-profile-pic
Sue
Wedding:
3/24/2012
5.0/5.0
Our daughter found the perfect wedding gown at Betsy Robinson. The staff could not have been more helpful. Maria Immediately knew what style would be the most flattering and found this perfect gown for her. We liked the shop so much that we selected the bridesmaid dresses for the eight attendants as well.
Services Used: Dress & Attire
Default-vendor-profile-pic
alimoore
Wedding:
2/18/2012
5.0/5.0
I really liked all of the dresses that I tried on at Betsy Robinson's and after trying on the 6th I knew that I had found the perfect dress for my wedding. My matron of honor had had a similar experience 7 years ago at the same place. The women there know their business, hear what you are looking for, and then start giving you thoughtful options until you find the right dress. It was a great experience and I would recommend them without reserve.
Services Used: Dress & Attire
Default-vendor-profile-pic
Nicole
Wedding:
2/4/2012
5.0/5.0
AMAZING!!! From my first visit to my final fitting, everyone and everything was perfect!! The staff is lovely, the selection is huge, and they make you feel really special! Kate, my stylist, picked the perfect gown for me, and checked-in with me every time I came into the store! She made sure I knew when my designer was visiting for his trunk show and invited me in to meet him! Its just first class service all the way! My dress was perfect, and I can't wait to share pictures with everyone and bring in all my friends to get their dresses here!!!!
Services Used: Dress & Attire
130x130_sq_1291359487321-dsc06150
Marie
Wedding:
1/6/2012
5.0/5.0
I found the most exquisite service at Betsy Robinson. Maria, particularly, was awesome in helping me find the perfect gown. She is truly a lovely person. We were also able to find beautiful gowns for my mother and my mother in law. I was extremely happy and satisfied with my experience.
Services Used: Dress & Attire
Default-vendor-profile-pic
Alison
Wedding:
12/31/2011
5.0/5.0
Loved Loved Loved working with them!!
Finding my dress was the easy part, I knew what I wanted, but when it came to fittings they were very helpful and really flexible!
I also got my bridesmaids dresses here which were beautiful as well!
Services Used: Dress & Attire
Default-vendor-profile-pic
Courtenay
Wedding:
12/3/2011
5.0/5.0
My experience with Betsy Robinson Bridal Collection was wonderful! All of the girls there are amazing and really help you find the dress of your dreams all while helping you stay within your budget. From trying on dresses to dress fittings and alterations, everything was a breeze! Even when we had a mishap with my sisters bridesmaid dress ordering/ sizing, Betsy Robinson herself returned my phone call and was able to offer that they would do the alterations to her dress for free. Everything about my experience with Betsy Robinson's Bridal Collection was amazing and I highly recommend making an appointment with them!
Services Used: Dress & Attire
Default-vendor-profile-pic
Rebecca
Wedding:
10/29/2011
5.0/5.0
I bought my wedding dress at a Watters sample sale at Betsy Robinson and it was amazing! The staff were all so easy and nice to work with. The alterations were affordable and perfect. The shop is such a pleasant place to spend time in with your family/wedding party. So fun!
Services Used: Dress & Attire
Default-vendor-profile-pic
Lisa
Wedding:
10/23/2011
5.0/5.0
Ever since I was a little girl, I would pass by the window of Betsy Robinson and say to my mom, "I cant wait to buy my cinderella gown from them mommy." Well the time came, I was engaged, and my mom wasnt here. She passed away 3 years ago. I went with my 2 older sisters, and fell in love with the first dress that Betsy pulled out for me. I was in love and had to buy it. It was bought that day!!! It was the most beautiful princess dress in the world. I loved it and didnt want to take it off!!!!!!!!!!! They were amazing, as expected, and they made this experience beyond memorable!
Services Used: Dress & Attire
Default-vendor-profile-pic
Stacey
Wedding:
10/15/2011
5.0/5.0
The first dress I tried on was the winning dress :) Everyone at Betsy Robinson's, including Betsy herself, were very, very accomodating and helpful through every step of the process in getting my wedding dress and veil. The dress was PERFCT the day of the wedding!
Services Used: Dress & Attire
Default-vendor-profile-pic
HeidiLynn43
Wedding:
10/15/2011
5.0/5.0
Betsy Robinson's was wonderful to work with. I ended up getting my dress, jewelry and veil, and all of my bridesmaids also ordered their dresses from the store. I went to several bridal salons before this one and wish I had just come here originally. They were great with helping me find a dress to match my personality, and Estelle knew exactly which dress I would pick. The fittings went great and I had no complaints about my dress. It was absolutely gorgeous. I would highly recommend them to any bride in Maryland or the surrounding area.
Services Used: Dress & Attire
Bg17
Kristina
Wedding:
10/8/2011
5.0/5.0
Betsy Robinson's has such a large dress selection with a wide range of prices. They also offer trunk shows. If you are lucky enough to find your dress at one of their trunk shows, it feels even more special. This happened to me. I got to meet the designer and make some changes to the original gown, as well as, receive a signed sketch of my dress! Not only did I get my wedding dress at Betsy's, but I also found the perfect bridesmaid dress - they also have a great selection of these. Every employee I worked with at Betsy's was very friendly and helpful.
Services Used: Dress & Attire
Default-vendor-profile-pic
Taylor
Wedding:
10/1/2011
5.0/5.0
I had a great experience here. We purchased my wedding gown, my mother's gown, and our bridal party dresses here without any trouble. We worked with "Rose" the whole time who is extremely helpful, very experienced, and blunt with her opinions which is exactly what we wanted when making these decisions. I highly recommend Betsy Robinson's Bridal Collection!
Services Used: Dress & Attire
Default-vendor-profile-pic
Laura
Wedding:
9/24/2011
5.0/5.0
Loved the store. Betsy helped me pick out my dress which turned out to be exactly what I didn't know I wanted. I also got a sash that I got so many compliments on at the wedding. I felt like my look was very unique and flattering and I am so glad they were able to help me.
Services Used: Dress & Attire
Default-vendor-profile-pic
Rebecca
Wedding:
9/18/2011
5.0/5.0
Huge selection of dresses for all budgets! The day I went, it happened to be a trunk show for James Clifford, the designer, so all his dresses were discounted! I ended up choosing one of his dresses (by the way, I have NEVER had such a skinny waist in my life - he knows how to flatter a woman!), so I got to take a picture with him, and he sent me a signed sketch of my dress a few months later. What a fun experience!
Make your appointment with Maria Gordon - she is great at bringing you dresses that you want, dresses that are well within your price range, and she is great at helping you figure out what you love without being pushy. My good friend also happened to make her appointment with Maria, and she felt the same way I did. Also, when my sister tried to go pick some dresses for me, she made sure to steer her away from the ones we couldn't afford.
When it came to alterations, it was a bit more tricky because I lost some weight after I ordered the dress, and since it was strapless and heavy, it needed to stay up! It took a LOT of alterations to get it just perfect, so near the wedding, I ended up at the store for a few hours while they made an alteration, then brought it out to me, then took it back to make another alteration, etc. When the dress itself was causing a minor problem at the top of the zipper (making something look a little unflattering), the seamstress took an extra piece of lace that matched the dress and put it right in the exact place to solve my problem.

In the end, the dress fit perfectly and looked stunning! While I was waiting one of the times, Betsy came out to sit with us, which was very nice. We did have an encounter with one of the sales girls that was less than pleasant, but I would consider that an anomoly because everyone else was wonderful. I got a lot of compliments.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Rebecca your review was so kind, and it was great to hear wonderful things about Maria. We truly appreciate it. We also appreciate your account as we strive to give every bride the perfect experience. Congratulations and all the best from us.
Default-vendor-profile-pic
Sara
Wedding:
9/18/2011
5.0/5.0
I went into Betsy Robinson's after looking at 3 other bridal shops in the area and was completely blown away by the differences. We were quickly shown to a dressing room to put our stuff down and then worked with Rose to determine my budget (under $1000) and discuss what I was looking for. Rose was great in helping me steer clear of dresses I couldn't afford and pull a bunch of dresses I never would have picked but that ended up in the final consideration set. We had Rose's undivided attention and when my Mom and I seemed to need a moment alone, she quietly left us alone.

I found my perfect dress at Betsy's and it was completely different than I imagined it would be. I went back to meet with Betsy for my veil decision and she helped me try all different looks to compliment my dress.

I couldn't have been happier and would highly recommend.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kelsey
Wedding:
9/4/2011
5.0/5.0
I could not have been more pleased with Betsy's, they were phenomenal in every way! I went to about 3 different stores before going in and worked with Stephanie the day of. She was amazing! I finally felt like a bride and she really listened to what I was looking for. I was having a hard time finding 'the dress' and after trying about 15 dresses on, she literally went to grab a dress she thought I would love, and it was perfect! Stephanie really knows her stuff and I should have listened to her expertise from the beginning.

The alterations were also spot on, the day of my wedding the dress length and fit were perfect. I had lost some weight, but I wasn't pulling up my dress the whole night, in fact I don't think I had to at all!

The whole staff at Betsy was so wonderful from start to finish and I'm sad I won't get to go back and visit!
Services Used: Dress & Attire
Default-vendor-profile-pic
Courtney
Wedding:
7/30/2011
5.0/5.0
My mom and I found Betsy Robinson in a google search one day while out shopping and we decided to stop by. They took us in to try on dresses even though we did not have an appointment. My experience here reminded me of what I see on the show "Say Yes to the Dress"! A consultant helped us pull dresses, then try them on. She ran out to pick others as she saw my likes and dislikes. We bought a dress that same day. Once the dress came in, they sent a card notifying me and were very helpful for every fitting. They were extremely organized and always quick with getting fittings and alterations completed. They steamed my veil for me even though I did not purchase it from that store, and had my dress steamed and filled with padding for the day of the wedding.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
5.0/5.0
Amazing sales staff willing to do anything to make me happy!!
Services Used: Dress & Attire
130x130_sq_1231260513562-music11
Dex
Wedding:
5/7/2011
5.0/5.0
My experience at Besty's was wonderful. They ordered the exact Maggie dress I wanted, even though it wasnt in the show room. They even reduced the price for me!
Services Used: Dress & Attire
Default-vendor-profile-pic
aleksandrac.
Wedding:
4/15/2011
5.0/5.0
I went to 10 stores before my friend recommended Betsy Robinson. I found a perfect dress! Their dresses are very unique and the quality of service they provide is great! Everyone was super nice and they have even helped get a perfect hairband. Definitely one of the best places in Baltimore to get a dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Natalie
Wedding:
11/26/2010
5.0/5.0
Stephanie at Betsey Robinson helped me find my dream gown. I got frustrated after attending a trunk show with all the dresses that I tried on. I told Stephanie what I was looking for and she suggested I look at Pronovias online and then told me if I liked them that there was a trunk show coming up. I emailed her after finding a dress I had to have, she informed me that I didn't even need to wait until the trunk show that they had just gotten it in. I drove down on my lunch break to meet with her and bought the dress! She was very responsive and professional.
The dress came in, in the timeframe communicated to me. I needed 2 fittings and all of the women that helped me after my initital first time there were great. I was very pleased.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristen
Wedding:
11/20/2010
5.0/5.0
I really was happy with the quality of service at Betsy Robinson & I LOVED my dress (Waters). I bought my dress on a trunk show day and was really excited on the discount I recieved because of it. I even got to alter the dress slights and talk to the designer that day.
Would definately recommend this store for future brides to be!
Services Used: Dress & Attire
130x130_sq_1272813036711-dsc01341
Victoria
Wedding:
10/8/2010
5.0/5.0
I loved my Midgley & Sottero dress! I guess it is easier when you know what you want, I sure did and they provided me my dream dress. I was excited from beginning to the end and so was the staff! They did a great job with the alterations each fitting. They were very courteous and professional. They were very flexible with my schedule. Planning a wedding in Baltimore, MD and living in North Carolina can be overwhelming but the bridal staff put me at ease. Besty Robinson's Bridal Shop is the best!!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristin
Wedding:
7/17/2010
5.0/5.0
Looking for dresses at Betsey Robinson was an amazing experience. They made me feel like the only client they had and they really knew their dress stock and how to fit a bride. It was wonderful!
Services Used: Dress & Attire
130x130_sq_1265578891296-janets
Katrina
Wedding:
7/10/2010
5.0/5.0
I found my dress at another store, but ended up buying it at Betsy Robinson's because it was nearer to my house and I knew I would be making several trips back and forth. My first appointment was with Ciara and she was really great to work with. When I came back with one of my bridesmaids to pick out dresses- she was fabulous. We didn't have an appointment, but she totally helped us out. She was also very responsive to all my emails regarding delivery of the dresses (since I was cutting it a bit closer than I wanted).

I was really nervous about alterations because of the reviews that I read on here to the point that I already made an appointment with an outside seamstress. When I got there, the hem was too long and I had paid extra to have it already tailored to my height. They were going to hem it for free since I had already paid upfront to have it right. So I just cancelled my outside appointment and got my alterations done there. Rosa was great to work with and did an awesome job. I had to get the shoulders taken up, waist taken in and bustle added along with the hem. It was all for a very reasonable price. Overall, I was very happy with my experience at Betsy Robinson's.
Services Used: Dress & Attire
130x130_sq_1269888326140-getattachmentca8c1604
Heather
Wedding:
7/3/2010
5.0/5.0
Betsy Robinson's was great. I ordered my dress about 4 months before the wedding, which is sort of on the late side.. and they were able to get it in a month before the wedding :) I was very happy to have time to do the alterations.

Everyone was friendly, especially Betsy and her daughter. They were the most helpful. I liked that Betsy was there helping brides- that was neat. The store is very nice and clean. It was a little far of a drive for us but worth it for sure!

I wanted to try my dress on when it came in but didn't think to make an appt. They made an acception and in abut 5 minutes I had a room and someone helping me :)

I was very pleased and I absolutely loved my dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
msowens5
Wedding:
6/12/2010
5.0/5.0
Let me start by saying, I loved my dress!!! Absolutely gorgeous and one of the only places that carried it.Betsy Robinson's was a breath of fresh air compared to other bridal salons I had shopped. Their designer collection was extensive and their customer service was one on one and very attentive (although you MUST schedule an appointment to get such great service). I told my consultant what I didnt want and she came back with one dress!!! I fell in love with the dress from the moment I saw it, once I put the dress on I knew that it was the dress. My mother was at a funeral so she wasnt there to see me in the dress, I went and got my mother out of the funeral so she could see the dress needless to say she loved the dress ans wasnt mad that we made her leave the funeral!!! It seem that the dress was made just for me I didnt need and alterations done to the dress it fit perfect.
Services Used: Dress & Attire
Wwnetwork-128
Mary
Wedding:
5/29/2010
5.0/5.0
I purchased my veil at Betsy's and also had a last minute dress steaming there when I realized the day before my wedding that my dress wasn't perfect. I went veil shopping late in the wedding planning process and Betsy's obtained my veil in less than a week with no additional cost. Also, even though I did not purchase my Kenneth Pool dress at the store Betsy still steamed it the day before my wedding -- a very last minute request! I was very thankful for such caring and attentive service.
Services Used: Dress & Attire
130x130_sq_1284901487681-nups
Mary
Wedding:
5/29/2010
5.0/5.0
I purchased my veil at Betsy's and also had a last minute dress steaming there when I realized the day before my wedding that my dress wasn't perfectly wrinkle free. I went veil shopping late in the wedding planning process and Betsy's obtained my veil in less than a week with no additional cost. Also, even though I did not purchase my Kenneth Pool dress at the store Betsy still steamed it the day before my wedding -- a very last minute request! I was very thankful for such caring and attentive service.
Services Used: Dress & Attire
130x130_sq_1275331669907-wedding2
bride2be010
Wedding:
5/22/2010
5.0/5.0
Stephanie! Thank you so much for all of your help in the pursuit of the perfect wedding dress. When we walked back in the bridal salon 4 weeks before my wedding, I wasn’t sure if I would find ‘the one.’ I had already tried on over 200 dresses, and the process of finding ‘the one,’ was a very looming one. I went to 3 other bridal salons in the area, and the ladies were rude, rushed, and made the process very discouraging. The day we came in and selected 10 dresses from the rack, I didn’t know that the first one I tried on would be the one. Your referral to Dalinda’s was perfect, and my wedding day was perfect in every way. I never knew how important the dress was --- as I try to not to focus on ‘material things,’ so much. But the wedding dress is more than just a dress. It’s a reflection of you are as a bride, and how you present yourself to your new spouse. Thank you for your patience and flexibility. Thank you for playing an important part to my special day.
Services Used: Dress & Attire
Default-vendor-profile-pic
brittany
Wedding:
4/10/2010
5.0/5.0
The service i was provided at Betsy Robinson's was unmatched!!! Every single staff member was beyond sweet and helpful to me, and each of my bridesmaids who i took separately to let them pick out their own dress. When i first went to look for MY dress, i really loved the way they worked within my budget, without letting me fall in love with a $10,000 dress. Their selection was unbelievable as well!!! Bridal gowns and especially bridesmaid dresses...each of my girls felt like a kid in a candy store when i let them pick out their own dress. Even with the amazing selection of designer gowns, their prices were not unreasonable. Each girl ordered her dress at a different time, and EACH dress was received BEFORE the promised date, in the correct size and color, not a single problem!!!

The shop itself is absolutely BEAUTIFUL, and don't let the appearance fool you, Betsy has something for everyone's budget! Do yourself a favor and START here to look for your dresses!!! :-)))
Services Used: Dress & Attire
130x130_sq_1239695667406-mobilepics078
SoonToBeCopeland
Wedding:
1/1/2010
5.0/5.0
I found my perfect dress at Betsy Robinson's. It was coincidentally during a Pronovias trunk show. I visited another bridal shop and the sales rep was only focused on my budget and not necessarily what I wanted. Walking into Betsy Robinson's was the complete opposite. My best friend and matron of honor agreed that my experience at Betsy Robinson's was the best out of all of the bridal shops we visited. I had the best salesperson, Leanne. She helped me from Day 1 until I packed the dress into my car. She listened not only to my budget, but also what styles of dresses I liked and she even looked at the pictures I brought with me. I ended up falling in love with a dress that was outside of my budget but because of the professionalism and friendliness of Leanne AND that I would get a discount for buying a Pronovias dress during the trunk show I purchased it. I wound up with a dress that wasn't even sold at the store regularly and made "her" appearance for the trunk show only. I think every bride in the Baltimore Metro area should go to Betsy Robinson's Bridal for their dream dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Clare
Wedding:
10/17/2009
5.0/5.0
I didn't think the salespeople were pushy at all, and felt like I was treated
well there. I loved my gown, too.
Services Used: Dress & Attire
Bg2
Meredith
Wedding:
10/3/2009
5.0/5.0
The best thing about this bridal store is that they have someone answering calls on the days they are closed! I was able to set up an appointment to come in and look at dresses. They are respectful and helpful! When I filled out the entry card I was surprised to see the prices ranges... because none of them where close to where I was looking! The lady took me to a separate place where dresses could be bought off the rack at a much lower cost. And this is where I found my dress!
Services Used: Dress & Attire
130x130_sq_1213919324605-hpim0254
yummyyami
Wedding:
9/19/2009
5.0/5.0
I loved my gown. It fit me perfectly. They were very helpful and knowledgeable about the fit and how to do the bustle.
Services Used: Dress & Attire
Default-vendor-profile-pic
Katie
Wedding:
5/9/2009
5.0/5.0
A++. They were able to help me find my dream dress 5 months before my wedding (when most places wanted a year)!
Services Used: Dress & Attire
Default-vendor-profile-pic
Christina
Wedding:
4/25/2009
5.0/5.0
Betsy Robinson Bridal was wonderful. The staff is amazing. The store is gorgeous and it was a pleasure picking out my wedding dress. I would recommend Betsy Robinson to everyone I know!
Services Used: Dress & Attire
Default-vendor-profile-pic
Katie
Wedding:
4/18/2009
5.0/5.0
Fantastic!
Services Used: Dress & Attire
Default-vendor-profile-pic
alijohnwedding
Wedding:
3/14/2009
5.0/5.0
I highly recommend Betsy Robinson's for Baltimore-area brides. I tried on gowns at several locations, and I decided to purchase my gown from Betsy because of the wonderful service I received- despite the fact that I live in DC and must travel some distance for fittings, etc. Estelle, the consultant that I worked with, was fabulous...she told me up front that she would not give me her opinion as it is my gown to choose, so I did not feel pressured whatsoever. She helped me find the perfect gown for my body type and price range, and allowed me to try several gowns on multiple times to be sure that I was indeed selecting the perfect gown for me. The value was great- I was able to purchase my gown during a trunk show, and saved 10% on their already reasonable prices. I had equally excellent experiences with the alterations side of the salon. The seamstress doing my alterations listened to my wishes and altered my gown exactly as I had requested- I am so thrilled with the results. Definitely consider this salon when it's time to look for a dress!
Services Used: Dress & Attire
Default-vendor-profile-pic
Kaitlin R.
Wedding:
12/27/2008
5.0/5.0
Betsy Robinson's was fantastic from start to finish. They allowed me to try on several dresses and come back on a few occassions before I made me choice. They really helped me with fit and style. The alterations were wonderful. I got my bridesmaid dresses there as well and all of the girls loved them and they all looked fantastic, and I think they were a steal for long dresses!
Services Used: Dress & Attire
130x130_sq_1231382777000-me&c
Erin
Wedding:
12/12/2008
5.0/5.0
From the moment I stepped into BR, I knew it was the place where I would find my dress. Estelle was wonderful at establishing an understanding of exactly what I was looking for and though I had my heart set on one gown I'd experienced at another salon--the difference in service was extraordinary. Estelle took her time with me, even when I KNEW I would never part with THE dress, she was very kind and non-pressuring throughout the entire process-I fell in "like" with other dresses, but when you know, you know (kinda like that fiance/marriage thing!). Estelle's attention to me is why I chose BR for my gown and I was so right in my decision. Countless people who were not even present at the wedding but reviewed photos afterwards commented on my gorgeous gown--over and over again. Alterations were easy, my bridesmaids ordered from there and were STUNNING, and staff from BR even carried my dress and veil out to the car at pick up when it was pouring cats & dogs. I have many friends who will get married in the very near future and I've recommended BR to all of them. Ask for Estelle too--she's the best!
Services Used: Dress & Attire
Default-vendor-profile-pic
Bucktown
Wedding:
10/3/2008
5.0/5.0
I seriously went to EVERY gown store in the area when searching for my dress... Betsy Robinsons was by far the most classy place around!
Services Used: Dress & Attire
Default-vendor-profile-pic
Brenda
Wedding:
9/6/2008
5.0/5.0
The Betsy Robinson staff is amazing! This was m first and only Bridal store. They have everything you need to make you that special Bride. The staff every time I went to the shop made you feel so special. All the staff is caring, friendly, and want to make you be that beautiful bride you deserve to be. I got everything from the gown, jewerly, shoes, bride maids gowns and so on.
You help make my day so special and so much more.Thanks for everything!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your kind response. We do strive to make all of our brides feel special. We are so happy that your day was perfect.
Default-vendor-profile-pic
AKN
Wedding:
8/16/2008
5.0/5.0
A beautiful shop, and worth every penny. They were great at patiently finding the perfect dress and the tailoring was absolutely perfect. They have a range of dress prices and you're sure to enjoy the experience here.
Services Used: Dress & Attire
130x130_sq_1207866825175-dsc00163
fittoac
Wedding:
8/9/2008
5.0/5.0
I really enjoyed shopping for my dress at Betsy Robinson. My dress came in right on time and needed no alterations whatsoever! Every experience I had with them was a pleasure.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lindsay
Wedding:
8/8/2008
5.0/5.0
After going to my first bridal store, someone suggested I go to Betsy Robinson. I am very glad that I went there because they had all of the gowns out to I could see them and pick what I liked! Some places bring you gowns they think you will like which I don't care for. Vera helped me and she did an amazing job!
Services Used: Dress & Attire
Default-vendor-profile-pic
Terazo
Wedding:
6/7/2008
5.0/5.0
Dress was perfect..and price was great...
Services Used: Dress & Attire
Default-vendor-profile-pic
Lucynka2004
Wedding:
6/7/2008
5.0/5.0
AWESOME DRESS AND Vail!!!! the quality is nothing compared to a cheap dress that others such as Davids bridal charge for!
Services Used: Dress & Attire
Default-vendor-profile-pic
CheekyBride
Wedding:
11/17/2007
5.0/5.0
Fantastic service and reasonable prices. I saw my gown online -- for more money! I was thrilled with the service I received and the comfort level I felt as I walked through the door.

When we were doing my last fitting (a day and a half before the wedding because we'd moved overseas), the seamstress listened to me complain until I felt it was perfect -- without so much as a grumble! I'd recommend this shop to anyone! Great selection of bridesmaids dresses as well.
Services Used: Dress & Attire
Default-vendor-profile-pic
deucker
Wedding:
11/3/2007
5.0/5.0
This was by far the BEST boutique we visited when shopping for my wedding gown. The selection is amazing and the staff were super helpful and polite! I ended up getting the first dress that I tried on (after trying on several others and visiting several other shops) and the whole process with alterations and pick-up went smoothly.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jennifer
Wedding:
10/5/2007
5.0/5.0
The best there is! I've already reccommended friends there. The staff is superb and the selection of bridal attire and bridesmaid dresses is first class. My alterations were fantastic, I couldn't have asked for anything more. I looked at several other boutiques, however, none impressed me as much as Betsy Robinson's.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lindsay
Wedding:
9/22/2007
5.0/5.0
Phenomenal service and exquisite gown! Would highly recommend for the ultimate gown shopping experience.
Services Used: Dress & Attire
Default-vendor-profile-pic
Janelle
Wedding:
7/28/2007
5.0/5.0
Fabulous, just fabulous. Betsy herself was the one that helped pick out my dress. She is so involved in making things right with her customers, and that is one of the key factors in creating a successful business. A very pleasant environment indeed.
Services Used: Dress & Attire
Default-vendor-profile-pic
Estelle
Wedding:
7/20/2007
5.0/5.0
I loved my dress!!!! Betsy Robinson's has a beautiful selection of dresses to fit any price range. The consultants there are very knowledgable about all aspects about buying a wedding gown and can answer all of your questions. Not only was my dress beautiful, but it fit like it was made for me. I would highly recommend that if you buy your dress there that you also have it fitted there. I was very worried that because my dress was strapless that I would be pulling at it all night to make sure it stayed up. The seamstresses there ensured me that it would not fall down even the slightest bit, and sure enough I was able to dance the night away without ever giving it a second thought. And on top of providing a beautiful product they truly care about making you feel excited, special, and beautiful for your wedding day. I also bought all of my bridesmaid dresses from Betsy Robinson's and have since sent atleast 3 other brides there who all had the same great experience that I did.
Services Used: Dress & Attire
Default-vendor-profile-pic
Hannah
Wedding:
6/23/2007
5.0/5.0
Betsy Robinson has an outstanding selection of beautiful dresses. The staff worked closely with me to select the perfect gown and accessories. The fitting process was easy and the staff was very responsive. The dress was ready and beautifully pressed when agreed upon. They also have an excellent selection of bridesmaid dresses and bridal accessories.
Services Used: Dress & Attire
Default-vendor-profile-pic
Avery
Wedding:
7/5/2014
4.9/5.0
I looked perfect! I want to especially thank my consultant Madison for making sure that my dress would look perfect for my wedding day. My dress was perfect, and I received so many compliments about how perfectly it fit me. Without Madison's attention to detail I don't think I would have looked as good! In addition, I appreciated the time and attention to detail the entire staff takes to perfecting a wedding dress for a Bride. It took several appointments to perfect my dress, but it was all worth it in the end. Thank you again Betsy Robinson's Bridal Collection for making the wedding dress purchasing and alteration process so easy and stress free! I would reccommend that any bride in the DMV area consider them when purchasing a wedding dress!
Services Used: Dress & Attire
Default-vendor-profile-pic
Jackie
Wedding:
9/7/2013
4.9/5.0
I have had a great experience with Betsy Robinson! The consultant during my first visit was attentive and willing to work with my "plain" style. She showed me all the options, but didn't push me into a more embellished dress even though it would mean more money spent. My second consultant helped me find the perfect accessories, and the third was wonderful during my fitting. Betsy Robinson herself was in the store during my last visit and sat and talked with my mother and I as the fitting was going on. She was extremely personable and open. It was so nice that she took the time to talk to her clients one-on-one.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.9/5.0
I found my dream dress at Betsy Robinson's after looking at two or three other bridal salons. I worked with a woman named Estelle and she was so responsive in listening to exactly what I wanted and helping me find it. I also got my alterations done at Betsy Robinson's and they did an excellent job.
Services Used: Dress & Attire
Default-vendor-profile-pic
Christen
Wedding:
6/23/2012
4.9/5.0
I can't say enough about our experience at Betsy Robinson. Maria the manger helped us from the beginning to the end with our dress fittings. My daughter had to go into he hospital for emergency surgery just three weeks before her wedding. When we went in for the dress fitting the next week and the dress didn't zip due to swelling from the surgery. You can imagine our fear. Maria worked with us and fit my daughter in for fittings all the way up untill two days before her wedding. The dress turned out perfect and my daughters smile was from ear to ear. The personal attention and warm heart of Maria was over the top. I would recommend Betsy Robinson BridaL Salon to all of my friends and family. Thank you Maria.
Services Used: Dress & Attire
130x130_sq_1306853180465-1001276
Emily
Wedding:
4/14/2012
4.9/5.0
Betsy Robinson's was wonderful! They helped me pick out the perfect gown and stayed within my budget when bringing me dresses to try on. Alterations were a breeze - went in for one fitting and the dress was impeccable when I went back.
Services Used: Dress & Attire
Default-vendor-profile-pic
Brittany
Wedding:
7/3/2011
4.9/5.0
I found the most beautiful wedding dress at Betsy Robinson. Although it took a long time to come in, I was measured so well when I first tried it on that they had minimal alterations to make. It was very easy to schedule the alterations and the dress fit perfectly. I got so many compliments on it that day and I truly felt like a princess. After my wedding, I used Betsy Robinson to have my dress preserved and I received it back in just a few short weeks.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kortney
Wedding:
7/1/2011
4.9/5.0
I felt like a princess from the moment I walked in Betsy Robinson's to the time I walked out with my dress. I really wasn't sure what type of dress I wanted when I walked in the shop. I tried on what felt like milliions of dresses and the whole time our sales lady kept a smile on her face while she was pulling the dresses. I think my mom enjoyed going to the shop as well to talk to Besty and hear what she thought about anything from the dresses to a vendor we were using. They have by far the largest dress selection I have seen.
Services Used: Dress & Attire
Bg5
May2011Bride
Wedding:
5/14/2011
4.9/5.0
I worked with Estella to select and purchase my wedding dress and with Keisha during the alterations process. They were both extremely helpful and really fun to work with. Keisha was especially helpful during the alterations process when we hit a couple of bumps, but she made sure that my dress was just the way that I envisioned it. All of the girls at the store are really nice and it makes the dress buying experience a fun one.
Services Used: Dress & Attire
Default-vendor-profile-pic
Bethaney
Wedding:
10/2/2010
4.9/5.0
The girls at Betsy's are so very sweet - they helped us find the dress and were so supportive of our decision process. Not at all pushy. they had tons of great dresses! My alterations took 3+ attempts, which may be normal, but was also a bit frustrating as they had to fix the back a few times. A great place to buy a dress, and alter it if you have time and live close by.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lana
Wedding:
9/25/2010
4.9/5.0
Everyone I worked with at this bridal shop was very professional and personalable. I loved the quality of my dress! I still get comments about how beautiful my dress looked! Definitely recommend!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Bianca
Wedding:
7/25/2010
4.9/5.0
Wedding dresses are an expensive purchase. They helped me through the entire process.
Services Used: Dress & Attire
Default-vendor-profile-pic
Amy and Ike
Wedding:
8/2/2008
4.9/5.0
Excellent staff, wonderful selection of dresses. I was thrilled with my dress and would recommend this store to brides-to-be!
Services Used: Dress & Attire
Default-vendor-profile-pic
sjm060708
Wedding:
6/7/2008
4.9/5.0
I LOVE my dress. I cannot put into words how lovely my dress is. I was told all throughout my wedding how I looked like a Princess and that is all attributed to the dress. I got a ton of compliments from people. I just got the pictures back and they look amazing. The saleswoman at Betsy Robinsons' helped us to find this perfect dress and I am grateful that she helped me to find "the one".
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
[Private]
4.8/5.0
Ashley was assigned to me on the day I came into the salon to try on dresses. She was awesome, attentive, and easy to work with! I bought my dress after about 2 hours! Ashley sent me a hand written note in the mail about a week later, which was a very unexpected and beautiful touch! I highly recommend Betsy Robinson to all of my friends!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
[Private]
4.8/5.0
I love this bridal shop! I found and purchased my dress in one hour with help from Leah. She was wonderful.
After talking for a few minutes about what I was looking for (which was a bit vague), Leah had us pull all the dresses I might like. As I tried on about a dozen gowns, Leah helped me quickly distinguish between the gowns I loved and those I just thought were nice. I wound up choosing the first dress I tried on. I love this dress!

This bridal shop is comfortably arranged and has a large selection of beautiful gowns at a various price. They also post pictures and prices for their sample sales on the website (which is what inspired me to make the long trek there). I definitely would recommend checking out their selection.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your review. We love to read about the various ways that bride’s decide on the perfect gown, and we are so happy you let us be a part of that process. Congratulations on your big day from all of us here!
Default-vendor-profile-pic
Teresa
Wedding:
8/9/2014
4.8/5.0
I LOVE MY DRESS!! It is the perfect match for everything that I wanted for my big day. The personal service I received among all the other brides there was impressive. I still managed to catch a great deal and never felt that I was being pushed to buy something more expensive than exactly what I wanted. I highly recommend this location to find a dress of any style and price range.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.8/5.0
I bought my wedding dress here. The day I purchased it, the sales girl was great. She really helped me narrow down what was right for me and even lead me to buy something that was available from a trunk show being featured that weekend. The called me when the dress came in and scheduled a first viewing appointment. They took the time to explain what I can expect from the alterations process, etc. I would highly recommend buying your dress here
Services Used: Dress & Attire
Default-vendor-profile-pic
Mary
Wedding:
4/12/2014
4.8/5.0
Betsy Robinson's Bridal Collection has such a wide variety of selections.

I found my dress there, actually with Betsy's help! I was trying on two dresses that I was kind of in between, but neither of them were quite "the one", then Betsy listened to me and came out with the dress that almost made me cry because I loved it. I had "the moment".

When I came in for my first fitting, I also picked out a veil which was easy. They have so many to try on, but I stuck with the third pick. The staff was super helpful. They also complimented me on how all they had to do was alter the length of the dress. This was nice because alterations were not as much as I thought they would be.

The staff was very on top of letting me know when I had to come in for the fittings.

On the day I picked up my dress, they even walked the gown out to the car for me and laid it in the back seat. Very good service!

I had a very good experience it was a large enough place that most brides brought in family and friends.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you Mary for taking the time to post a review. We are so glad you had that moment and so happy that Betsy herself was a part of it. We always strive to provide excellent service, and we are very happy to have achieved that. Many thanks and many congratulations to you.
Default-vendor-profile-pic
Sarah
Wedding:
6/29/2013
4.8/5.0
Betsy Robinson's was the first stop on my wedding gown hunt. I told them exactly what I wanted and they picked some dresses that were just that and told me to hunt around and pick out anything that caught my eye.
I told them I didn't want strapless, beaded, poofy, sparkly, for princessy. When I picked the few myself I picked on that was to a T everything I said I didn't want. Strapless, beaded, full skirt etc. When I tried it on, my face lit up and I knew it was the dress.
The staff at Betsy's couldn't have been more helpful. They were spot on from ordering my dress all the way up through picking it up the week of my wedding.
Alterations were all done wonderfully, they did a great job listening to what I really wanted. I only had one issue with my dress, the beading on the top began to come loose and start to fall off by the end of the night. Obviously this was not by any fault of the bridal shop. I mentioned it during my last fitting and they said they would tack it down, but it came loose again by the end of the night. The dress still looked flawless and fit like a glove. I would aboslutely recommend Betsy Robinson's Bridal Collection to anyone looking for wedding or formal dresses. They know the business and they do it well.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Sarah, thank you so much for your lovely comments. We are so glad you found exactly what you didn’t want only to discover it was perfect. We love when that happens. Actually, we just love when brides find dresses they love no matter what. We are also glad that the loose beading didn’t spoil the event, and we hope your wedding was amazing.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.8/5.0
The consultant who helped me find my gown was Jen. She was great! She listened to everything I had to say and helped me find the perfect dress. My experience with alterations was amazing. The seamstresses at Betsy's won't stop until your dress fits perfectly. Overall, a great experience!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks for posting such nice comments. We are proud of all our consultants, but we definitely can't say enough wonderful things about our seamstresses. Thanks for giving them such sweet compliments. They are amazing. And speaking of amazing, we know that's exactly what your big day was!
Default-vendor-profile-pic
Ginny
Wedding:
5/4/2013
4.8/5.0
Betsy Robinson has a very large selection of gowns within a wider price range than the small bridal boutiques I first visited around the Washington, DC area. While it is a bit far from DC (about an hours drive), it was well worth the many trips I took out there- (first to find my dress and then afterward to get it altered and pick it up)- because of cost savings. Many bridal boutiques in the Washington, DC area start at $2,000 or $3,000- and Betsy Robinson has so many gorgeous gowns well below that price. They also did a wonderful job with my alterations- I only needed one set of alterations and it fit like a glove. When I talked to friends who had gotten married recently, it seemed like their alterations prices were pretty much in line with other tailors. I would definitely recommend checking out Betsy Robinson- especially if you would like to try on a number of gowns.
Services Used: Dress & Attire
Default-vendor-profile-pic
Meredith
Wedding:
9/22/2012
4.8/5.0
The first dress they ordered came in way too short - they did not make me pay for it and ordered a new one with extra length. The manager was very helpful and said her job was not done until I was happy. I left happy, although the alterations were VERY expensive - about $500 for the dress which was a pretty good fit to begin with. But it was perfect in the end, so I guess all's well that ends well.
Services Used: Dress & Attire
Default-vendor-profile-pic
Beth
Wedding:
5/26/2012
4.8/5.0
Though a little out of the way from DC, the store is so nice and they couldn't have better staff. I always loved visiting and they made the whole process very easy. I never stressed about anything concerning my dress and their alterations staff are great!
Services Used: Dress & Attire
Default-vendor-profile-pic
SarahandLee
Wedding:
10/2/2010
4.8/5.0
I had a wonderful experience at Betsy Robinson. I bought my dress on the trunk show day and received a great discount! I had to go to 2 fittings and they made everything the way I wanted it. My dress was my dream dress!! I am very pleased with the service at Betsy Robinson.
Services Used: Dress & Attire
Default-vendor-profile-pic
A.W.
Wedding:
9/5/2010
4.8/5.0
I used this bridal shop to purchase my gown and it was gorgeous. I was a little
skeptical about visiting this store initially because of previous reviews but I had a great experience. Everyone was very helpful and patient. The prices were reasonable. The bridal collection was beautiful with many choices to choose from. I would highly recommend their services for future brides. They also have an awesome bridesmaid collection a little pricey but if you are looking for a different look they have it.
Services Used: Dress & Attire
130x130_sq_1280242304629-sunsetcouple
MRitz
Wedding:
7/3/2010
4.8/5.0
I had a great experience with Betsy Robison's. My first appointment there came as my fourth dress search appointment of the day and I had six people with me. We were somewhat exhausted but they still made the appointment fun. They were also fantastic about not applying any pressure to buy that day - and in fact recommended that I set aside a few dresses and come back but not to worry about necessarily picking that day as I was likely experiencing "white out" from all the dresses. That attitude is what made me go back there as my first (and only) second round appointment. They also did a great job ordering my dress and it fit nearly perfectly (aside from my being short) when it came in. I was a little disappointed then in the price of the alterations given that all I really needed done was some hemming - but on the other hand it only took one fitting appointment and I never worried it would be done right.
Services Used: Dress & Attire
130x130_sq_1276876243960-img0234
teenybug2000
Wedding:
6/5/2010
4.8/5.0
I bought my dress from Betsy Robinson's on my second visit to the store. In total I visited about 15 different bridal salons in MD, NY, NC, VA, DC... You can say I was a bit picky about my dress :) Good thing, because my dress was a new Jim Hjelm that they had just received. Betsy Robinson's has a very large selection of dresses from many different designers, which is great if you are just not sure what you want (like me). They also let you go and look through the racks (you might have to ask) which was helpful, my mom was the one who pulled my dress. They do not have a very large selection of veils, so I got mine somewhere else. I also had my alterations done elsewhere after reading some reviews. Great selection of bridesmaids dresses too, my bridesmaids lived out of state or they would have purchased there. Purchasing my dress from Betsy's was a great experience, and my husband cried when I walked down the aisle :) What else can you ask for?
Services Used: Dress & Attire
Default-vendor-profile-pic
kelly1009
Wedding:
10/9/2009
4.8/5.0
Despite some apprehension I had going in, Betsy's was absolutely great to work with. I found the dress of my dreams there and in my budget. My consultant never tried to steer me to more expensive dresses that were out of my price range, yet I never felt bad about not being able to spend more. There were plenty of dresses in the $1000-2500 price range, although there are also plenty of gorgeous, designer dresses well over that. Betsy Robinson's carries her own exclusive line of dresses (which I purchased from) that are reasonable, gorgeous, and not something that you see in every bridal magazine. My only complaint would be the cost of their alteration charges (although I loved my seamstress, Rosa, amazing!). They can be pricey, so ask up front what each charge will be.
Services Used: Dress & Attire
Default-vendor-profile-pic
Angela
Wedding:
8/2/2009
4.8/5.0
Betsy Robinson's was a joy to work with. The sales staff were very knowledgable and they have an extensive selection of dresses varying in range relative to price. Rose was excellent in her non-pushy approach when she was having me try on dresses. I had my alterations done there as well and the seamstress worked with me regarding the bustle to get it just right. It was a truly A+ experience. The only complaint I have is the cost of the alterations seemed on the high side to me.
Services Used: Dress & Attire
Default-vendor-profile-pic
nickelly2
Wedding:
6/20/2009
4.8/5.0
After going to many other bridal shops when I went to Betsy's the first dress I tried on was the dress. They were very professional in handeling all my appointments. There were a few people I didn't care for when we were picking out our bridal dresses but otherwise everything went great and they did my alterations really well. They were honest about not over selling me on a veil since I didn't want one.
Services Used: Dress & Attire
Bg8
joyfully married
Wedding:
5/31/2009
4.8/5.0
The Betsy Robinson team was great. I called them with all kinds of questions, got their opinions on a number of accessories, and felt like I could have easily been good friends with Stefanie, who helped me pick out my dress.

I didn't know anything about bridal stores before I started wedding planning, but they helped me figure things out. I guess I went on a really good night the first time too, because Stefanie was able to help me for a really long time. I found out afterwards that I needed to book an allotted amount of time for bridesmaids dresses and such.

I definitely got better service while trying on bridal gowns than when picking out bridesmaids dresses, but I hear that's pretty normal - I think because of the cost difference maybe?

I highly recommend asking for Stefanie and Erin - they were both great.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristen
Wedding:
10/3/2008
4.8/5.0
This is where I got my bridesmaid dresses. VERY GOOD SELECTION! They were very accomodating. The only thing I didn't like is that they do not do alterations on bridesmaid dresses. That made it a little more hectic for my bridesmaids to find a good alteration place.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lindsay
Wedding:
11/3/2007
4.8/5.0
The staff at Betsy's did a wonderful job with helping me pick out and fit my dress. Everything turned out beautiful.
Services Used: Dress & Attire
Default-vendor-profile-pic
Ana
Wedding:
6/2/2007
4.8/5.0
I would highly recommend Betsy Robinsons to any bride! I drove from an hour away for each fitting, and had very few - I ordered a Reem Acra gown with them, and although I had issues with the fit, they didn't hesitate to send it back to the vendor to be altered at no charge to me. Their seamstresses didn't hem it enough though, and it forced me to have to wear taller shoes due to lack of time, but their bustle work was beautiful and I only had the bustle and half the hem to pay for! When we had the dress problems, Betsy herself left her home to come in and reassure us that she would take care of the issues, and they definitely did. Their bridesmaid dress selection is fantastic, and I felt as though their huge selection of bridal gowns could satisfy many different tastes and budgets. Expensive alterations though, and ensure that you get the best fitting measurements possible.
Services Used: Dress & Attire
Default-vendor-profile-pic
Courtney
Wedding:
8/1/2015
4.7/5.0
I went to Betsy Robinson's Bridal this past weekend. I entered and the front desk seemed a little chaotic and it took a bit for me to be greeted. Once I was greeted, I was soon met with a smile and shown to my own room for me and my bridesmaids and mom. The name of the incredibly kind woman who was assisting me has slipped my mind (I do apologize - it started with a 'J'). She quickly determined my budget and what it was I was looking for in a dress and led me to the appropriate areas of the store. She was very patient, honest, and was great at putting me at ease. I would absolutely recommend Betsy Robinson's. I was able to find a dress well within my budget without feeling like I was being swayed to opt with a more expensive dress. I walked in at 11:30 a.m. and left (WITH me dress) by 12:45 p.m. Thank you, Betsy Robinson's Bridal Collection for helping me find my dream dress!
Services Used: Dress & Attire
Default-vendor-profile-pic
Nneka
Wedding:
6/14/2014
4.7/5.0
The staff here were wonderful! They were able to get my dress in on time but were a it slow with getting all the alterations done. In the end my dress was ready on time and looked great!
Services Used: Dress & Attire
130x130_sq_1345997380047-5.14.09044
Meredith
Wedding:
7/5/2013
4.7/5.0
A very nice experience overall. The dress selection was lovely, the staff very helpful. All my alterations came out very nicely the first time, which was a relief. The prices were a bit high, but I expected that with a large shop. It was well worth it.

The only minor difficulty was scheduling - they book up quickly, and I was an out-of-towner who had to fit my appointments into short visits. They were very helpful and tried to be flexible with fitting me in however, so I can't complain about the customer service.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.7/5.0
At my first fitting when I sat in one of the chairs and stood up with a stain on my dress, things could have ended terribly. Instead, the staff went into crisis mode, and promised nothing would be amiss by the time I would wear the dress for real. Everything was remedies quickly, and the dress was perfect and beautiful on my wedding day.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.7/5.0
At my first fitting when I sat in one of the chairs and stood up with a stain on my dress, things could have ended terribly. Instead, the staff went into crisis mode, and promised nothing would be amiss by the time I would wear the dress for real. Everything was remedies quickly, and the dress was perfect and beautiful on my wedding day.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.7/5.0
It was hard to get an appointment with my limited availability, but once I did, it was totally worth it. I had a wonderful lady (Kate) helping me and she was able to find the perfect dress without too much stress. Alterations went smoothly through the store too.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks for your nice review! We love Kate, and we are glad she was able to help you find the perfect dress. Congratulations from all of us.
Default-vendor-profile-pic
Allison
Wedding:
6/8/2013
4.7/5.0
Loved my dress. Salon is a little pricier than a larger store but the gowns are lovely, and the customer service is top notch. And I met Randy from Say Yes to the Dress here!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks so much for taking the time to review us. We are so happy that you enjoyed your experience and our service. We love providing brides with beautiful gowns, and meeting Randy is pretty fun for us, too. Best wishes for you married life.
Default-vendor-profile-pic
Kelley
Wedding:
5/18/2013
4.7/5.0
Working with Rose at Betsy Robinson's was wonderful! She was very sweet and willing to help me find a way to make the dress I loved feasible with my budget. All of the staff were also very accommodating of the fact that I am currently living out of the country, and took great care to make sure they could fit me in their schedule when I was in town. The only issue was that my dress was not quite ready when we had discussed, but this was a small miss-communication and the alterations team made necessary changes whiles I waited (so no complaints here!). It's true that I ended up paying a bit more than I had hoped, but given the care I received it was well worth it. Thank you Betsy, Rose, and the rest of the staff!

***Also note my wedding was May 18, 2013, but I was unable to change it on the review.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks Kelley for posting such a great review. We love to be able to accommodate all the various schedule and travel conflicts that brides run into. Our job is to make your bridal gown experience as easy as possible. We thank you so much for your patience in alterations and your patronage. Here's wishing you a happy married life.
Default-vendor-profile-pic
Nicole
Wedding:
5/18/2013
4.7/5.0
My overall experience was wonderful and exceed my expectation. Everyone on the staff was so kind and helpful and truly made me feel special among a sea of brides.
Services Used: Dress & Attire
130x130_sq_1345822084837-us
Katie
Wedding:
3/16/2013
4.7/5.0
I loved my dress. Even though it took me way over budget, I'm glad I got it. It was a pleasure working with Betsey Robinson.
Services Used: Dress & Attire
Default-vendor-profile-pic
Christine
Wedding:
9/29/2012
4.7/5.0
Getting my dress from Betsy Robinson's was a wonderful experience! They were great with helping me pick out the perfect dress, fitting it exactly as I wanted, and getting the alterations done quickly! The alterations were were more expensive than I had anticipated; however, the service was so great that it was worth the cost.
Services Used: Dress & Attire
130x130_sq_1355259289990-339
Val
Wedding:
9/15/2012
4.7/5.0
After trying dresses on at nearly every bridal shop in Baltimore and Annapolis, I finally found my dream dress at Betsy Robinson. They have the largest selection out of every bridal salon around, and although I always felt that you have to be a millionaire to go to BR - they have many beautiful dresses for every price range. They are extremely nice and helpful, Vera helped me find a dress and she was awesome. I was very nervous that I wouldn't find "the dress" but we finally did during the Watters trunk show, Vera kept me relaxed through out the entire process!

The alterations were affordable and well done, my only issue was that the "eye" came off for the hook and eye closure, or maybe it was never there at all - so on my wedding day my zipper kept coming down, but the rest of the dress fit like a glove, so my strapless dress stayed up! Just a word of advice to check all of those things when you pick up your dress before your wedding day!

I didn't give as many stars for Flexibility, because they are always so busy, it can be very hard to make appointments to dry on dresses or dress fittings, but they always made it work when we got down to the nitty gritty and the week before my wedding!

I'll be visiting BR again soon to get my dress cleaned and preserved, it's sad to think that I'll never wear it again. But, I am excited to visit the beautiful Betsy Robinson Salon again and admire at all of the beautiful dresses.
Services Used: Dress & Attire
Default-vendor-profile-pic
kcdalziel
Wedding:
4/21/2012
4.7/5.0
ASK FOR MARIA! She is by far the best person to work with at the salon when searching for your dream dress. She has worked with 5 girls I know (including myself) and she was exactly what I needed. When I worked with her, it was my 5th visit to a salon (2nd time at Betsy) and she was able to focus in on what I liked and didn't, and make her recommendations. She is honest about the dresses but there is a sincerity about her truthfulness that does not come across harsh or opinionated. The alterations process was just as wonderful- they have a staff of incredibly talented seamstresses that work their magic. Their is a good range of prices so you should be able to find what you're looking for
Services Used: Dress & Attire
Default-vendor-profile-pic
MelBell
Wedding:
8/21/2011
4.7/5.0
Betsy Robinson was such a pleasure. They really went out of their way to accommodate me and help me find the perfect wedding dress and within my budget :) I used them for my bridal party dresses too. Everyone there was so nice and accommodating. The only reason why I gave them a 3.5 for flexibility was because it was a little difficult to schedule my final fitting. Other then that I loved everything about my experience at Betsy Robinson!
Services Used: Dress & Attire
130x130_sq_1280234254139-14246105397116716117622795751150171289752n
Kathleen
Wedding:
9/18/2010
4.7/5.0
I shopped at several other stores before finding a dress I loved at Betsy Robinson. They have a great selection of wedding dresses, bridesmaid dresses and accessories. Bridesmaid dresses are discounted when you buy your wedding dress there. Many of my bridesmaids live out of town so it was helpful that they could send in measurements and have their dress shipped to them. I only needed one alteration appointment and the service was good. They also offer cleaning and preserving for after the wedding. It took a while to come back, but was in pristine condition from what I could tell. I couldn't really see the whole dress when it came back because it is in a shrink-wrapped box. I guess that's part of the deal with preservation.

One thing I was disappointed in was my bustle breaking at the wedding reception. The button popped off early in the night, so I kept having it stepped on and people helping me to pin it up all night long.
Services Used: Dress & Attire
Default-vendor-profile-pic
Cathy and Steve
Wedding:
5/1/2010
4.7/5.0
Betsy Robinson has a great selection of dreses and a helpful staff. They are a busy bridal shop, and we were occasionally kept waiting (although never longer than 10 minutes or so after our appointment time), but other than that, they were very professional and helpful.
Services Used: Dress & Attire
Default-vendor-profile-pic
10.10.09
Wedding:
10/10/2009
4.7/5.0
Like all bridal salons they keep you within your appointment time. But, they listen really well to what you want and are good to keep you within your price range.

The first lady I had was hilarious and put us all at ease within two minutes. She was great! I ended up buying my gown that day from a trunk show.

Going back for alterations was good although one time the dress was not ready and the lady could not remember who I was even though I had seen her three times. That was a little annoying.

I went to seven places to try on gowns and ended up finding the best selection at Betsy Robinson.

I bought my dress, shoes, veil, and shawl from there and everything was a great quality.

I was also impressed with their selection. It was huge. And I liked the set up of the dressing rooms.
Services Used: Dress & Attire
Default-vendor-profile-pic
dmb71782
Wedding:
10/10/2009
4.7/5.0
I went during a sample sale. After waiting two hours in line we finally got in 30 minutes before they were about to close. I figured that they would try and rush me through the whole process but boy was I wrong. The salesperson was extremely helpful and very patient with me. I ended up finding a dress that I never would have picked on my own and I absolutely love it.
Services Used: Dress & Attire
Default-vendor-profile-pic
gennick256
Wedding:
7/17/2009
4.7/5.0
I loved my dress and the bridesmaids dresses...the prices are a little high but worth it. The owner is a very nice lady and most of her staff was too. Some of the girl's that work there were not as nice which made the overall experience a little less perfect.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jennifer
Wedding:
10/11/2008
4.7/5.0
I went in to try on Dresses, and was pleased with how nice they were, and helpful. They helped me try on several dresses. I narrowed it down to three and came back 3 times to try the dress on before I placed my order. They were very patient and never pressured me to order the gown. I ordered my gown through them and had it altered there. I was very pleased with the service.

I also ordered my bridesmaid, jr. bridesmaid & flower girl dresses through them. Things went very smoothly.
Services Used: Dress & Attire
Default-vendor-profile-pic
sbastone
Wedding:
8/16/2008
4.7/5.0
The sales staff here is very warm and friendly, and I didn't feel pressured to purchase my dress on the first visit. When I explained that I wanted my mother to be there to see the dress (and make the actual purchase), the woman working with me was understanding. The cost of alterations was very reasonable. The selection of dresses is very large and diverse, despite being a smaller store.
Services Used: Dress & Attire, Jewelry
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.6/5.0
Betsy Robinson felt like a special place to get a dress. The attendant was helpful with and gave her opinion, but was not pushy. I also bought beautiful bridal jewelry there and I can't wait for it to come in. My first dress fitting is May 10th, so I can't comment on that process yet.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kate
Wedding:
9/7/2013
4.6/5.0
Kate, a shopping consultant, at Betsy Robinson Bridal helped both my sister and I find our wedding dresses. She is wonderful! Kate understood exactly the dress that I was looking for. The store has a huge collection and understands budget constraints. After 2 visits, I had not found "the dress." A few weeks later Kate called me to say a dress was coming in for a trunk show that she knew I would love and she was right. We had finally found the perfect dress!

I would also highly recommend working with Rosa for alterations. Rosa is very attentive to detail. She's been working at Betsy's for years and runs the alteration department. She is amazing at making sure the dress fits from the bustle to adjusting the length, etc...

I highly recommend Betsy's! They made me look like a beautiful bride!
Services Used: Dress & Attire
Default-vendor-profile-pic
Amber
Wedding:
8/10/2013
4.6/5.0
Huge selection and I found the perfect dress! Had some problems with my dress fitting during the week leading up to my wedding but they accomodated me and made fitting/pick up easy. I would HIGHLY recommed Betsy Robinson!
Services Used: Dress & Attire
Default-vendor-profile-pic
Alexandra
Wedding:
6/8/2013
4.6/5.0
I loved the experience of dress shopping at Betsy Robinson's Bridal. They offer a huge selection of gowns to accommodate any budget. The consultants are very knowledgeable , patient and helpful, especially Kate! :) The alterations on my dress to be honest could have turned out a little better but I am overall still so happy that I went with them.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you so much for your kind and constructive review. We are very proud of our staff and our selection. We hope your big day was absolutely amazing, and we will continue to strive to improve our service in all ways possible.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.6/5.0
This was the first bridal shop I visited and after visiting only one other bridal shop I returned to Betsy Robinson's to buy my dress the same day. The consultant who helped me was very attentive, helpful and conscious of staying within my budget. The shop is clean, beautiful and spacious and I felt like I was on "Say yes to the dress". I was so pleased with my dress buying experience. I do have to say that one of the seamstresses who fitted me for my alterations was impatient and not very friendly, but that was about the only negative about my experience, and she is the only reason I didn't rate them 5 stars for all categories. And the alterations were pretty expensive. I went back for 3 fittings and it seemed like every time I went in they had to add some other charge to the alteration cost. I don't have much to compare it to however, so the alterations might just be standard for wedding dresses. My dress was stunning and I felt like a princess all day. So happy with my overall dress buying experience!
Services Used: Dress & Attire
Default-vendor-profile-pic
Blaire
Wedding:
6/16/2012
4.6/5.0
I purchased my wedding dress from Betsy's. They had a great selection of outdoor appropriate, summer wedding gowns. My dress was well priced, however I did not get my alterations there. The first time I went to get fitted , the initial cost was $650! My wedding dress was relatively simple- no lace, no beading, and no bustle required. I had it fitted elsewhere for $350 (which included 3 fittings) and it turned out wonderfully. So yes, I would recommend it for the dress purchase, but would certainly get some other estimates for the alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
Eve
Wedding:
10/9/2011
4.6/5.0
My wedding dress was about $600 more at another boutique, so I spoke to Betsy Robinson and was able to get a fair price. Most of the staff was very nice and professional. I know it sounds weird, but I felt a little uncomfortable because everyone seemed overly enthused, therefore it felt insincere. The only other problem is the pricing of other items. The veil I wanted was about $450 and the alterations cost almost $400. I think that's where they make a lot of their money. But overall, I do recommend this boutique because all that matters is fair pricing (on the dress) and on-time delivery and alterations.
Services Used: Dress & Attire
130x130_sq_1283266052263-jlm1003149214
Kimm
Wedding:
6/25/2011
4.6/5.0
I had a very difficult time finding a wedding dress and Betsy Robinson's staff was always very patient and nice to me. The first time I went I did not find a dress, but I went back on a weekday evening when they weren't as busy and was able to finally find one (after trying on about 50 from all different shops). I also got my dress altered here and she did an amazing job. My bridesmaids got their dresses from here too. Everyone on the staff was helpful, kind, and very professional. I would recommend going here to any bride.
Services Used: Dress & Attire
Default-vendor-profile-pic
Elle
Wedding:
5/21/2011
4.6/5.0
My initial experience with Betsy Robinson’s was great. Rose was my consultant and she made me feel like a princess. The after sales service left a little to be desired, mainly the girl who did my alterations. She just couldn’t get it right and she had a bit of an attitude. After about 5 trips and 5 days before my wedding they brought out someone else and she fixed my dress while I was still wearing it! Overall I would definitely recommend this store. My dress was absolutely beautiful!
Services Used: Dress & Attire
Default-vendor-profile-pic
Julie
Wedding:
5/14/2011
4.6/5.0
Betsy Robinson did such a wonderful job with my dress! I got so many compliments on it. I went there as my first appointment with that intention that I wasn't going to buy there because they were out of my price range, but our consultant Stefanie made the experience so wonderful and I had already found a dress that I loved that was too far over budget! We went to a couple other shops afterward and couldn't believe the difference in customer service. Venus Bridal in Columbia was so awful and the woman who was helping us was so unbelievably rude and unprofessional, there was no way I was going to deal with these people for several more appointments just to save a few bucks. I immediately returned to Betsy to ensure that I would be dealing with only friendly, professional people. I bought my dress and every time I returned for fittings, etc., I received the same quality of experience. The did a wonderful job on the alterations and my costs we at a minimum. Trust me, if you are shopping for a dress around Baltimore make sure you stop there!
Services Used: Dress & Attire
Default-vendor-profile-pic
Elizabeth
Wedding:
10/16/2010
4.6/5.0
I had a great experience picking out my dress at Betsy Robinson. I loved the woman who helped me (Estelle). She listened to me and made some really great points about different dresses. I ended up loving a dress but not its straps. She spoke with the designer and had them make the dress strapless which I loved. The fittings process went very smoothly. At one point they did say I owed money for an alternation that I had already paid for but when I pointed out the mistake, they were very nice and apologized. When I went to pick up the gown, it was ready to go. Overall I had a wonderful experience and have recommended it to several friends who are engaged.
Services Used: Dress & Attire
Default-vendor-profile-pic
lizzybeth84
Wedding:
10/2/2010
4.6/5.0
I had heard from people that they are extremely snooty at Betsy Robinson. I have to say they lived up to that reputation at first when i went to pick out my dress. No one really gave me the time of day until they saw i was getting married at one of the most expensive venues in Baltimore. After that everything went perfectly, but i gotta say that turned me off a bit but they were the only dress shop in the area that carried the brand i wanted.
Services Used: Dress & Attire
Default-vendor-profile-pic
TiRo
Wedding:
10/10/2009
4.6/5.0
Everyone said that my dress looked like it was custom made for me, thanks for making me look good :o)
Services Used: Dress & Attire
Default-vendor-profile-pic
Sandi
Wedding:
5/29/2009
4.6/5.0
I went to Betsy Robinson's first to go dress shopping and didn't need to go elsewhere - I had found my dress! Every other bride in Baltimore that I know got her dress at Betsy Robinson, so I knew going in that I wouldn't have to worry... Additionally, the sales lady was very helpful, patient and helpful. She was honest with me about what worked, what didn't and didn't judge me when I threw out my budget. She pointed me to dresses within my budget and offered suggestions on what brands to look for... I LOVED my dress. It was PERFECT!
Services Used: Dress & Attire
Default-vendor-profile-pic
Samantha
Wedding:
2/7/2009
4.6/5.0
I loved this bridal shop. Betsy herself came out to help me and take a look at my dress as we went thru the alterations. I saw my dress in a magazine and knew that was the one. I only had 4 months before my wedding and she and all the girls there made it happen. They were all wonderful. And we don't live close so it was over an hour drive out there, but definitely worth it! I'd highly recommend checking it out:)
Services Used: Dress & Attire
Default-vendor-profile-pic
lauren
Wedding:
11/1/2008
4.6/5.0
I absolutely loved my dress! It was gorgeous and I got so may compliments on it! I had an amazing salesgirl (Jenn), she was so helpful and honest... I couldn't have done it without her. I was able to get my tiara, earrings, veil, bridesmaid dresses, and dress all in one spot! Perfect!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your kind comment. We do strive to assist our brides in having the best day for the beginning of their married life. Best Wishes!!
Default-vendor-profile-pic
jnbwed
Wedding:
5/17/2008
4.6/5.0
I loved Betsy's. To begin the process we thought we had already found the dress at another location but we already had the appointment so we hiked all the way to Baltimore. Boy was it worth it! Our first sales rep was unfortunately not a pleasant experience but we loved the dress. We spoke with Betsy and we never dealt with that rep again. She was definitely an annomoly and they have a lot of people you can deal with. In the end we got my wedding gown, all the bridesmaids, my hair jewelry, veil, jewelry, rehearsal dress and alterations done at Betsy's. The have a fantastic selection of dresses from many many designer names. The people are very very sweet and informative and Betsy and her daughters are truly a delight. We were a bit putoff by the seamstress we had for the alterations. My mother had noticed that my bustle was lower on one side vs the other and mentioned it to her. Maybe she was tired and wanted to go home, she said it was how the crinoline was poufed. The next appointment we came to pick up the dress and the seamstress notices that the bustle is lower on one side vs the other..... we could have gotten in fixed the first time we had taken note of it. Instead we had to hike up to Baltimore (we live an hour away) another time to pick the dress up the day before the wedding. I would suggest if you notice anything with the seamstress, put your foot down, there are others not just the one so it may be an isolated incident as well. Overall I loved it there and plan to go back and say Hi to everyone and bring pictures. I'd highly recommend!
Services Used: Dress & Attire
Default-vendor-profile-pic
Rachel
Wedding:
11/3/2007
4.6/5.0
I bought my dress at the Anne Barge trunk show and everyone was extremely helpful. I received 10% since it was a trunk show and my bridemaids also received 10% off of their dresses. I was notified as soon as anything was needed and when my dress and accessories arrived. The day before the wedding there was a mix up at the dry cleaners and my dress could not be pressed so I contacted Betsy Robinson and they had my dress pressed and ready to go in just a couple hours.
Services Used: Dress & Attire
Default-vendor-profile-pic
KWeimert
Wedding:
6/16/2007
4.6/5.0
From the moment I made my appointment after a horrifying first experience with a boutique in Annapolis I felt I was in great hands. My consultant was Stephanie and she kept me with dresses that were well within my budget and really understood what I was looking for. I was not only looking for the perfect dress but a business that I knew would take care of me. Since then, I have referred several brides who looked no further and bought their dress at Betsy’s with a great experience too.
Services Used: Dress & Attire
Default-vendor-profile-pic
Melissa Fay
Wedding:
10/21/2006
4.6/5.0
Located just south of Baltimore, this locale may sound far for the average Washingtonian Bride, but every single one of my friends has used this place. The reason... they have the largest selection of designer gowns within a 100 mile radius. Of course I tried Neimans, Saks, and a couple of local places first, but went with BR in the end. Plus their staff was amazing and like I said, they have every dress imaginable.

Suggestion, when making an appt, call way in advance and get the first available of the day, this will ensure that you avoid potential madness for girls picking-up dresses and regular customers. I think the store opens at 10 am, but you can get a 9am appt. I went on a Saturday Morning at 9am and it was great. Also, Betsy Robinson was there and totally chatted with my mom, this decreased her stress levels and mine:)

On a personal level, I just knew I was either going to get a Reem Acra or a Badgley Mischka dress, as they were my favorite designers. The BM dresses were less impressive in person than they were to me in the ads and the Reem's we're simply incredible, the beading was unbelievable! I went with the Reem Dress and was thrilled, also, my mom was thrilled to get it at a 10% discount!

Some added advice: Weddings are suppose to be fun, so if you have a free morning or afternoon, go down to the local Barnes and Nobel, grab a cup of coffee and thumb through the latest wedding magazines. Trends and styles are ever-changing, so it's a fun way to see what's out there without spending precious dollars. Also, just because it looks amazing in a magazine, doesn't mean it will work in reality, so keep few styles in mind, but remain open to other possibilities.

Good Luck!
Melissa Fay
Services Used: Dress & Attire
Default-vendor-profile-pic
Kate
Wedding:
6/24/2006
4.6/5.0
Services Used: Dress & Attire
130x130_sq_1398697879536-avata
Dara
Wedding:
12/7/2013
4.5/5.0
Betsy Robinson provided Superb service. My dress was altered to the tee. They have a beautiful selection. My bridesmaids got there dress From here and received 10% off since I purchased dress.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so happy you had a great experience and that your gown fit you exactly the way it should! Thank you for reviewing our salon and congratulations again.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.5/5.0
Very good service and quality.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks for your kind words. We are glad you had a great experience and we hope you had a great day.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.5/5.0
The girl who sold me my gown was amazing. The lady who sold my girls their bridesmaid dresses seemed to just want to get us out the door. The ladies in alterations did a great job. Definitely need to make appointments in advance if you are getting married during "wedding season" they are super busy.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you so much for posting a constructive review of our salon. We are very proud of all of our sales consultants, and we are sorry if you or your party felt rushed at any point during your experience with us. We are certainly subject to the swell of busy bridal season, but we will always make every effort to accommodate our brides. We hope that your big day was wonderful, and we thank you for letting us share in it.

Best wishes from the Betsy Team.
Default-vendor-profile-pic
Stephanie
Wedding:
3/16/2013
4.5/5.0
The saleslady (Joy) was great. She brought great dresses within our budget, made good suggestions and adjusted the selection based on my responses to each dress. The seamstress did a great job so only one fitting (plus final) was necessary. All the girls at the shop were friendly, complimentary and very helpful. It was a very pleasant experience with no problems at all.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.5/5.0
Great selection and great staff. I enjoyed my experience very much.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.5/5.0
I had a great experience at Betsy Robinson. My dress was fairly elaborate, and it took a lot of tweaking to get it to a place I was comfortable and happy. That really is their goal there - to make sure you walk away happy and excited to walk down the aisle in what you're wearing. Ulga was a fantastic seamstress. Dealing with Betsy, Maria and the rest of the staff was very enjoyable each time.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are so happy you had such a great experience at Betsy’s. We are so grateful that you chose us to be a part of such a monumental day. A happy bride makes us very happy and we appreciate you taking the time to evaluate our service. It helps us improve on our weaknesses and reminds us of our strengths. Thank you very much and congratulations.
Default-vendor-profile-pic
Rebecca
Wedding:
7/13/2012
4.5/5.0
I had a fantastic experience at Betsy Robinson- it was actually the only bridal store I went to, as I walked out that first day with a sample dress!

Katie W. was my consultant, and she was great. I brought in pictures of dress that I liked, so she had a pretty good idea of my style before we starting pulling dresses for me to try on. She ended up picking my dress, which was *perfect* for me. She respected the budget that I gave, wasn't pushy at all, and showed me more dresses that were well below my maximum budget than near it, which I appreciated.

I had alterations done elsewhere, so I can't comment on that part of their business.
Services Used: Dress & Attire
Bg17
Juli
Wedding:
6/16/2012
4.5/5.0
I had Maria and she really is the best! She bent over backwards for me both with getting the sample dress (they didn't have it originally) and the pricing. I also received cards from her as well! Ask for Maria, she really is sweet and caring. And I suppose the fact that her gown and mine were made by the same designer didn't hurt either!
My alterations did add up and at one point I tried to change an appt and got a absurd reason why I couldn't. Also, the cost of the underskirt and bra was a little high, but this store isn't a cheapo store either. Beautiful high end dresses! I'd recommend this store in a heart beat
Services Used: Dress & Attire
130x130_sq_1318884901067-316629101503237011074154648947741481287761107360133n
Sarah
Wedding:
10/9/2011
4.5/5.0
I must recommend Maria at Betsy Robinson. She's hilarious and ridiculously helpful. I knew what dress I wanted, tried a few others on, but we both agreed that my non-existent butt looked like it existed in the dress I wanted. She met my budget and helped out with all of the bridesmaids dresses.

We did have some issues with the bridesmaids dresses. We purchased all of them through the store. The sizing was way off on a couple of them. One of my bridesmaids had to take the bust in 3" and the waist in 5". The maternity dress that another bought, was large enough to literally fit my bridesmaid and her husband into. She was told to purchase a 22, bought a 16 because she thought the sizing was outrageously off, and ended up need a ridiculous amount of tailoring. However, after seeing the sizing issues with the dress, the tailors at Betsy Robinson made all the alterations (sans the hem) without charging her.

Overall I really think they really did a great job
Services Used: Dress & Attire
130x130_sq_1286905584405-image1
Jessica
Wedding:
10/7/2011
4.5/5.0
Lovely staff, beautiful place. I was very happy with the service I received.
Services Used: Dress & Attire
Default-vendor-profile-pic
Turtle
Wedding:
11/7/2010
4.5/5.0
The staff was very professional and allowed me to try on as many dresses as I liked until I found the right one - which I did :D Everything went smoothly - from dress shopping to picking up the final dress with the alterations. The only hiccup was that I had the original neckline changed from a swoop to a sweetheart and they cut the sweetheart a bit lower than I had anticipated, which resulted in my bra peaking out slightly sometimes while dancing the night away. I had to readjust the top a bit every now and then, but it didn't hinder my enjoyment of the evening and I still love my dress!
Services Used: Dress & Attire
Default-vendor-profile-pic
lz
Wedding:
10/10/2009
4.5/5.0
The selection of dresses is great and they price matched my dress for me. The alterations were expensive, but turned out great and on time.
Services Used: Dress & Attire
Default-vendor-profile-pic
Karen
Wedding:
8/16/2009
4.5/5.0
Make sure to make an appointment. We ended up getting lost on the way and unfortunately that cut our time down. Don't make it close to closing-I felt a little rushed. The lady who helped me was awesome, she immediately said I would have to look at the dresses that were being sold off the rack since my lack of time(4 months til the wedding), she was quick and to the point, I think I tried nearly 20 dresses on in a short period of time. It was pretty amazing-the last dress was the one! I'm not sure if you're looking to buy a dress to order but as far as buying off the rack it was a great deal-it was in fairly good condition. I had to get it altered to fit me better since it was a few sizes too large. Overall I think my experience there was good. The dress was in fairly good condition, there were a few faint stains which were mostly cut off when it got altered but if I had more time to think about it I would have asked for a discount because of it.
Services Used: Dress & Attire
130x130_sq_1246654137148-bridge
Nancy
Wedding:
8/1/2009
4.5/5.0
Was able to find my dress here at a great cost thanks to all their trunk shows.

One of the few salons in the DC area that carry Amsale!
Services Used: Dress & Attire
Default-vendor-profile-pic
Brianna
Wedding:
7/18/2009
4.5/5.0
I fell in love with my gown the moment they brought it into the room. It was after going to many other salons (4) and after having tried on all the dresses I had picked myself. My dress was selected by the consultant after I thought I was walking out empty-handed. They were having a trunk sale, and this was one of the dresses in the trunk sale. Because of that, I got 10% off, which was phenomenal. The alterations were perfect as well-- I never once had to worry about my dress falling off or slipping or anything. They were very concerned with good customer service. At one of my appointments, they were running 10 minutes late, and they apologized profusely and Betsey herself assisted me on that appointment. If you like good service, go here!
Services Used: Dress & Attire
Default-vendor-profile-pic
Kristin
Wedding:
9/20/2008
4.5/5.0
I got a beautiful dress for a great price! The dress I found at Betsy's was comparable to prices at David's yet it was much higher quality and so was the service. The service at Betsy Robinson's was professional and friendly. They also kept our price range in mind and did not take us to the higher priced gowns without permission or us asking.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your kind comment. We are so happy that you were able to find your gown with us. Best Wishes on your marriage!!
Default-vendor-profile-pic
Meghan
Wedding:
5/13/2006
4.5/5.0
What a beautiful wedding shop. I had the upmost service at Betsy Robinson's. Highly recommend....beautiful wedding dresses.
Services Used: Dress & Attire
130x130_sq_1351444178877-25460579540846829099096629n
Melissa
Wedding:
10/13/2012
4.4/5.0
I had been dress shopping several times before coming to Betsy Robinson. I was a little nervous at first, thinking that it may be out of my price range, but they have plenty to choose from no matter your budget! Vera was my consultant and I found "the dress" with the second or third one I tried on at Betsy. It was such an amazing moment, and still is one of my favorite parts about the whole wedding experience. Everything went great and my dress came in with plenty of time for alterations. I needed a lot of alterations to my dress because I lost 30 pounds. Elena did a wonderful job and I felt incredible in it on my wedding day! Looking back, I think that the alterations were very pricey, and I wish I would have considered getting another opinion or taking it somewhere else to complete the alterations. But all in all, it was a good experience!
Services Used: Dress & Attire
Default-vendor-profile-pic
Renee
Wedding:
10/13/2012
4.4/5.0
All of the staff at B.R. were always friendly, patient, and considerate during my appointments. The quality and selection of bridal gowns and bridesmaids dresses from which to choose was extensive and of the highest quality. My only complaints would be that I had to call the salon to see why my bridesmaids dresses hadn't come in yet (past the projected point of when they would come in), only to be told that they had arrived 3 weeks prior- although nobody had contacted me to tell me this. Additionally, I to wait 45 minutes past my scheduled appointment time for my last fitting because they were so busy and appeared to be slightly understaffed that day. Overall, I'd say my experience was still very good overall!
Services Used: Dress & Attire
Default-vendor-profile-pic
Andrea
Wedding:
9/24/2011
4.4/5.0
I got my wedding dress at Betsy Robinson's, and the overall experience was very good. They worked with me to figure out my price range and style that I was looking for, and I ended up finding my dress after only 4 tries! Unfortunately, I did have to go in several times for alterations, when it should probably have only taken 1 or 2 visits, but in the end I got the beautiful dress that I wanted. I will say that the salespeople are very pushy, and during my inital visit, they pushed jewelry and a veil on me, which felt very overwhelming. I ended up buying the veil they thrust upon me, only to end up buying a second one later on because I didn't like the style of the first one.
Services Used: Dress & Attire
130x130_sq_1274712473084-jt440
Tracey
Wedding:
4/30/2010
4.4/5.0
They have everything you need from the dress, to shoes, to all your accessories. I was quite pleased the the service of care I received from the staff at Betsy's. They don't just try to sell you any dress they make sure it suits your body type so you look your best. The sempstress they have on staff are great, miracle workers. They are professional, knowledgeable, friendly & personable. It was my pleasure working with them. They provide you with all the information you need to complete your attire for your special day.
Services Used: Dress & Attire
Default-vendor-profile-pic
Vigurl
Wedding:
7/12/2009
4.4/5.0
Got my designer dress cash and carry for less than $500. Nothing to complain about here although I did not feel I got personalized attention from the sales lady. For that price What should I expect right?
Services Used: Dress & Attire
Default-vendor-profile-pic
L4
Wedding:
6/13/2009
4.4/5.0
I bought my dress and my mother also bought her dress at Betsy's. I was happy with the dress however some of the alterations I was not happy with. They charged me twice to take something in that needed to be taken in at the first fitting. The loops on the bustle were too small and ended up ripping while I was dancing. Otherwise the staff was great and the dress was beautiful.
Services Used: Dress & Attire
Default-vendor-profile-pic
sngreenberg
Wedding:
6/6/2009
4.4/5.0
I enjoyed my experience at Betsy. I visited 6 bridal salons and of all of them, this one had a huge selection and great girls helping out. The woman I saw all but one time was patient, listened and was genuinely interested in finding the right dress for me. I was a little less than impressed by the woman who oversaw my fittings, but the alterations department was great and the tailor I worked with was creative and attentive.
Services Used: Dress & Attire
Default-vendor-profile-pic
soontowed
Wedding:
5/24/2009
4.4/5.0
I loved my dress from Betsy Robinson
Services Used: Dress & Attire
Default-vendor-profile-pic
Kelly
Wedding:
5/26/2007
4.4/5.0
Wow! Everyone, including myself loved my dress and the bridemaids' dresses were a hit too! Most of the staff was really helpful and answered every question I had; there was one girl who seemed to have an attitude with me one day when I was checking out, she told me that I needed to pay for something upfront and I did not know that I needed to pay upfront--- she seemed annoyed that I did not know; sorry but no one told me. However, overall I would recommend them.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
4.3/5.0
The dress was perfect, had plenty to choose from. Made me feel very special when the dress was finally picked.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We love to hear about perfect dresses and brides who feel special! We are so glad that we accomplished both. Send us pictures! And enjoy your married life.
Bg8
Anonymous
Wedding:
2+ years ago
4.3/5.0
Betsy Robinsons is wonderful, and I do believe you will have the best experience with them than any other bridal salon. In the end I LOVED my dress (and so did my husband and guests) even though I paid a little more for it than I had originally budgeted. But I got over that quickly. It fit like a glove and they made sure I felt good in it.
Services Used: Dress & Attire
Default-vendor-profile-pic
liz
Wedding:
6/11/2011
4.3/5.0
Betsy Robinson was my only stop on my dress hunt. I knew that I wanted a Watters dress and they are the only salon in the area that carries the line. Quite a few people tried to scare my mom and I off with claims that they don't have any dresses under $5k, that the staff was snobby and condescending, and that it wasn't worth it...I took those opinions with a grain of salt, but I knew that looking more "alternative", I would prrrooobably be looked at or treated a little more differently than their usual clientele, but I found that that wasn't really the case either, at every bridal appointment I was treated just as politely as the next girl.

My initial experience when looking for my dress was very good. I went in thinking I knew exactly what I wanted but wound up hating it! The consultant, Ciara, was super sweet and kept me calm when my family was upsetting me and reassured me when I felt self conscious and disappointed when the dress I had been coveting just didn't work on my body. I wound up finding my dream dress that day and couldn't believe it was that easy!

I CAN say that I had two very different experiences between being a bride and a bridesmaid...
Around December I had to find a dress for my best friend's wedding in which I was the maid of honor. She let us pick our own dresses and again I knew I wanted a Watters dress so Betsy Robinson being the only salon to carry the exact dress I wanted I went there on my own to try it on...I felt very...ignored, luckily I knew just what I wanted and only tried on a few others just to be sure. I didn't expect THAT much attention but this time the consultants just weren't really even friendly. When I asked about alterations they just kind of tossed the card of a nearby seamstress to me. In their defense there was a particularly ~bridezilla girl in there that day and perhaps it had something to do with that. I was very pleased that they offered to take [I think it was] 20% off my MOH dress since I had bought my wedding dress there, even though the other bride didn't. With that being said, Brides, go with your bridesmaids to make sure they're getting the best service.

My only other grievance would be that they're not very flexible, between my schedule (working full time and going to school full time) and my bridesmaid and MOH's schedules we couldn't find a time to all come in together except Sunday afternoon and Betsy Robinson's ONLY does bridal appointments on Sundays, no bridesmaids. I called, I emailed, I literally begged them to make one exception to please let me come in with my bridesmaids on a Sunday - I knew exactly what dresses I wanted them to try, we wouldn't even need any help! and I was refused, which made me slightly -ok, very- annoyed because I had spent A LOT of money there and I felt like it was such a small request that really wouldn't inconvenience them at all...but i digress, I suppose if they made exceptions for one, they'd have to make exceptions for all and in the end they all got dresses (and spent WAY less money than they would have there).

When my wedding dress came in about 8 months after I ordered i was so relieved and excited to see it. While I thought the dress fit almost perfectly, it actually needed pretty extensive alterations to shorten the hem and the bodice and make the bust smaller. It took 3 tries to get it flawless, but when the seamstress explained how she had to take the entire bodice apart layer by layer, I was amazed that they put so much work into making the dress perfect for you. The alterations were expensive, but in the end it fit better than I ever could've imagined and the cost was well worth it. Both of the girls who helped me during the fittings were so, so nice. The one, I can't remember her name (I wish I could!!) was so sweet and really calmed my nerves at my last fitting, making sure I was happy and felt beautiful in my dress.

Most importantly, every time I was there (for my wedding dress) I felt like I was getting the best possible service in a comfortable, bright, well maintained setting...and that was what was most important. I didn't want the Ross-Dress-For-Less atmosphere that can come with a place like David's Bridal (sorry!), I wanted a place with an upscale reputation, not to brag about it, but to be confident that I was getting the service and courtesy that came with the price, and for the most part Betsy Robinson really DID meet my expectations. In a place like this, the experience is what you make it. They deal with ALL KINDS of women, if you go in with an attitude because you heard something negative you probably won't enjoy the experience, but if you go in with an open mind and the happiness you SHOULD have when you're about to get married, you will enjoy it much more.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jill
Wedding:
5/7/2011
4.3/5.0
Jenn H at Betsy Robinson's was amazing in helping me find an affordable dress in my price range that matched the description of "destination, lightweight, non poofy". We pulled roughly 8 dresses to start (some at her insistence, which I actually was grateful for - you never know what it will look like on you) and she listened to me as I stated what I liked & didn't like about each dress. She ended up pulling a few more with the details I mentioned, and I finally found the dress that I fell in love with. Unlike other salons, she suggested I order the size that was true to my measurements so I had as little alterations as possible. When Jenn ordered my dress, she found out it wouldn't be made/delivered in time for our wedding, which was only 14 weeks away. She was able to find the same dress in a smaller size that someone else had just cancelled, and made sure I was comfortable with the idea that I could actually fit into the dress. Turns out she was right - Jenn & Betsy carefully remeasured me and I fit into the smaller size perfectly with no alterations except the length and bustle. They are slow to respond via email, so direct phone calls are best. Their alterations group is very professional, knowledgable and will change anything you need - at my final fitting, I wasn't comfortable with the lack of padding in the bust, so they added cups at a moment's notice and still had the dress ready for me in 45 minutes to pick-up.
Services Used: Dress & Attire
Default-vendor-profile-pic
Megan
Wedding:
3/12/2011
4.3/5.0
Got a beautiful dress at one of the sales.
Services Used: Dress & Attire
Default-vendor-profile-pic
Michelle
Wedding:
10/16/2010
4.3/5.0
We purchased my dress from Betsy's and it was/is beautiful. Besty has a wide variety of dresses and often holds trunk shows which offers many more options throughout the year. Besty's is definately worth going to when you are dress shopping.
Services Used: Dress & Attire
Default-vendor-profile-pic
HappyBride
Wedding:
6/11/2010
4.3/5.0
After going to three other dress shops with no success I found my perfect dress at Betsy Robinson. For selection, I highly recommend coming here first. Its a bit of a drive from where I live (45 minutes) and it was worth it. Quality, beautiful gowns in a whole range of prices. I only needed one fitting as the alterations were perfect the first time around. There was one employee that I dealt with who had in my opinion a bad attitude and I noticed this over a few visits. Besides this one individual, everyone else is amazing. I also ordered my dress 6 months before my wedding and it came in with plenty of time for fittings and the alterations. They also allowed me to come in to try the sample on again to see how the dress looked next to my maid of honor's. I did purchase some crystal jewelry which had several chips and cracks in it. They were happy to exchange for replacement jewelry.
Services Used: Dress & Attire
Default-vendor-profile-pic
Wendy
Wedding:
10/3/2009
4.3/5.0
I found my dream dress at Betsy Robinson's. I am a fuller figure girl and I was a little skeptical that I would find anything there for me. Boy was I wrong. They may not have all of the sizes available to try on but they do have larger gowns to help you make your choice. The girls at the shop were great. We did such a good job with the initial sizing that I needed only minimal alterations. I loved my experience at Betsy Robinson's.
Services Used: Dress & Attire
Bg11
Carin
Wedding:
2/28/2009
4.3/5.0
I shopped around a several local stores and I couldn't find the dress I had in mind. As soon as I stepped foot into Betsy's you could tell it was different! Better! I was warned that some of the staff could be snooty, some of the girls were, but the girls that I worked directly with were great! I found the perfect dress! I described it to Stephaine and she found the most beautiful dress for me. Stephaine was amazing to work with! Ask for her when you set up an appointment! My fittings went well. Allison was working with me for all my fittings. She had great suggestions. The alterations are not included in the cost of the dress and they can be pricy, however, the workmanship is perfect. My mom and I also decided to add a sash to the dress and it was crazy pricy, but it was beautiful. It was what the dress needed.

I had each of my bridesmaid get their dresses at BR as well. I had 5 girls and each of the girls had different dress, by the same designer. They were so cute! Each of the girls bought their shoes there too (as did I). We selected the shoes from the bridemaid collection. I'm not sure they are carrying them anymore. The only problems we had with the bridemaids dress was that BR is no longer doing alteration on the maids dress, but we were suposed to be grandfathered in... it took a little discussing to figure this out. We also had a little miscommunication with the time-line to get the shoes in.

Overall my experience with BR was great! No regrets. Everything was beautiful!
Services Used: Dress & Attire
Default-vendor-profile-pic
Sarah
Wedding:
10/25/2008
4.3/5.0
I really enjoyed going to Betsy Robinson's for my dress selection. The first two times I went I had an hour appointment with a sales associate who helped me the whole time and gave me very personalized treatment. She allowed me to look through the dresses myself (which I was not able to do at other places) and gave me good advice on how to emphasize my good attributes and minimize the problems. I felt no pressure to buy the first time and instead she simply recorded my top 3 choices and when I came back a couple months later I was able to retry on the previous selections as well as any new additions. I really liked being able to come back and try them on again before making a decision. The only problem I ever had was during the fittings, I always had a different person at every fitting and sometimes got conflicting advice.

But in the end, I looked beautiful and very much enjoyed the service I received at Betsy Robinson's.
Services Used: Dress & Attire
130x130_sq_1369613230223-avatar
Tanzi
Wedding:
6/21/2014
4.2/5.0
I bought my dress at Betsy Robinson because I love Maggie Sottero corset dresses. Leah was my sales person and she is lovely. I had someone else for one appointment and didn't love her. The glitches came in during alterations. For my first alteration appointment, they seemed to have forgotten in and I had to wait about 10-15 min for someone to get back from lunch. For my second one, the bustles that had been added in the interim were uneven and there weren't enough, so more alterations had to be done. They charged me for that but I pushed back and got a refund, as I didn't think it should be my fault the seamstress made a mistake. I scheduled my pick up for Thurs after 2pm and when I arrived they said they thought I was coming Friday. I had always been leaving Friday morning to travel to the wedding venue and was upset. They said they could do a rush job and I could return in 45 min but I didn't really want a rush job, thank you very much. They said I could come back in 90 min but I had another appointment and kids to take care of. So they came in and opened the door to me earlier than they are open to the public the next morning. I was a little frazzled to add an extra errand to an already busy morning but the dress and veil were beautiful and nicely pressed. You might just call to confirm pick up to avoid the issue, altogether.
Services Used: Dress & Attire
130x130_sq_1339206153465-dscn3203
Kristen
Wedding:
6/8/2013
4.2/5.0
My experience at Betsy Robinson was a positive one. We were paired with Kellie who was a wonderful consultant and was not pushy. The unfortunate thing is when my dress came in it was too short. They immediately addressed the issue and re-ordered my dress which came in on time and was perfectly altered. I appreciated the professionalism from the staff when I encountered an issue. I would recommend this bridal salon to friends.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you Kristen for taking the time to review our salon. We are so glad that you had a great time working with Kelli, and we are glad that you experienced the kind of professionalism we take pride in. We also take pride in responding to problems quickly and ensuring that the process is as stress free for the bride as possible. We hope your wedding day was truly wonderful. Congratulations.
130x130_sq_1340753152277-543380101518450771951112059907734n
Cathy
Wedding:
5/26/2013
4.2/5.0
I bought a Watters gown from Betsy Robinson's and it was absolutely gorgeous. It was a little pricy but I was able to buy it during a trunk show, which I recommend. At first, the staff seemed a bit snooty but I warmed up to them soon after. Kate was really good at making my vision a reality and we were definitely on the same page. The only issue I had is that the shop had the wrong address for me and claimed to have sent me a notice saying my dress was ready way after the time period I was given. I finally called to see if it was in and it had been in for a while. I am not sure why they did not try and call me. Other than that, the dress was beautiful and the store is very lovely:)
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thanks for the constructive and kind review. We are a pretty big fan of Watters, too, and we are glad they created the perfect gown for you. We are sorry for the mishap in notifying you about your gown, and your comments will help us smooth out any future wrinkles. We wish you all the best in your married life.
Default-vendor-profile-pic
Dana
Wedding:
3/23/2013
4.2/5.0
I started my dress hunt at Betsy Robinson's as I had read a ton of positive reviews it seemed like "the" place to find a dress. I brought my bridesmaids in and tried on a few dresses but nothing seemed right. The attendents were upbeat and didn't make me feel as though I had wasted their time, I left with a few dresses in mind that I had liked but not loved. I then continued my search and on my second trip out to try on dresses I found "the" dress at a small boutique in Rockville, MD. However, that store had terrible customer service, the owner tried to talk me into buying the sample size of my dress which was at least 2 sizes too small, and made me feel uncomfortable by pushing a hard sell. I called Betsy Robinson to see if they could order the dress for me, which they could, and they also agreed to meet the boutiques price, which was about $100 cheaper.

The only issue I had was when my dress came in, Betsy Robinson's sends out a postcard rather than a call or email, which would have been fine except I had recently moved and didn't find out my dress was in for over 3 months after it arrived. sad, but no big deal in my case since I ordered early and had plenty of time to arrange for fittings even with that glitch.

I wound up having 4 separate fittings, I'm a bit timid and was afraid I would walk out of the store with a dress that didn't fit perfectly, but the seamstresses and fitting attendants were amazing. After one alteration I pointed out that the lace on my sleeves had been sewn together in an unsightly clump, and it was completely redone before the next fitting. I certainly didn't have the most expensive dress in the store but every time I went in everyone around me was very complimentary and happy for me and my dress, it made me feel special and was a lovely touch, even if they treat everyone that way it was a nice experience.
Services Used: Dress & Attire
Default-vendor-profile-pic
Julia
Wedding:
6/13/2009
4.2/5.0
Beautiful dresses. My one issue was they kept messing up the buttons on the back of my dress and each time they said they would fix it, it wasn't fixed. By the time the wedding came, it was too late. Luckily it wasn't too noticeable. Just make sure you TRIPLE check that the seamstress has fixed everything. Also, tailoring is very expensive here.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kayna
Wedding:
6/6/2009
4.2/5.0
Very professional. Provided me with a beautiful wedding gown. Very friendly.
Services Used: Dress & Attire
Default-vendor-profile-pic
AnnMarie
Wedding:
7/12/2008
4.2/5.0
They were very helpful and made sure that I was happy with my dress. I would have liked to have one more fitting. If you really want another fitting, make sure you ask for it and get it.
Services Used: Dress & Attire
Default-vendor-profile-pic
Courtney
Wedding:
10/21/2006
4.2/5.0
Betsy Robinson's was a breath of fresh air compared to other bridal salons I had shopped. Their designer collection was extensive and their customer service was one on one and very attentive (although you MUST schedule an appointment to get such great service). They even helped me order a customized veil about a month out from my wedding date which arrived in plenty of time.
The only complaint that I have is their in house seamstress was unable to adjust the bustline around my gown due to the detailed beading. I was disappointed about that but they gave me sticky tape to secure the dress to my chest, even though I forgot to use it the day of my wedding.
Services Used: Dress & Attire
Default-vendor-profile-pic
Sandi
Wedding:
11/1/2013
4.1/5.0
I was able to find a dress in their "sample sale" that was just beautiful. However, I had to go elsewhere for alterations. At least they were able to refer me to a great seamstress (Luda's). Also, FYI ladies, they do not allow you to take pictures of your dress until you buy it, so I hope you have a good memory when trying to compare what you tried on there to what you tried on at other places.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.1/5.0
A friend of mine suggested Betsy Robinson when I started looking for my dress. I went to my appointment with pictures of my ideal dress, and by the third dress I had found the one. The dress was perfect and within my budget. My consultant was able to match the dress with and exquisite veil. I could not have been happier!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to write a review for us. We are so glad that you found the perfect dress, and we wish you all the best.
Default-vendor-profile-pic
Kayleigh Gelles
Wedding:
9/29/2012
4.1/5.0
I bought my Watters gown from a Betsy Robinson trunk show...when Randy Fenoli (from Say Yes To The Dress) was a guest at the salon. I was extremely pleased with the sale price of my designer gown and their friendliness. However, between my 2nd and 3rd fittings, they took my dress in too much (even after I asked them not to), so I had to sit in the salon for an hour while they fixed it during my FINAL fitting. Other than that, everything was great. Beware of upselling, if you aren't prepared for it...I ended up with expensive jewelry and veil (both of which I loved), when I didn't expect to buy either...haha. I gave in ;)
Services Used: Dress & Attire
Default-vendor-profile-pic
Sherry
Wedding:
3/31/2012
4.1/5.0
Found a beautiful dress that fit me great thanks to Rose. Had a few fitting errors that caused me to go back many times for corrections, but overall the dress turned out beautiful. The seamstress Elena can work miracles!
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.0/5.0
Great selection of dresses and very attentive staff.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.0/5.0
I'm not 100% how to rate them in all of the categories. In short, the selection experience was great. The Rose, the salesperson that was with me helped me pick out the perfect dress and said "try this belt and this veil with it" which totally transformed the dress. She was really amazing to work with whereas other bridal salons made things more stressful. Going through the fittings was a bit more annoying. The women that first greet you and help you into the dress were always fantastic. My main seamstress was also fine to deal with but during my fitting after the first alteration she wasn't there and the person filling in didn't seem to be happy about it and was pretty abrupt in dealing with me, basically accusing me of gaining weight etc. The next time I came the dress was let out too much, but the other seamstress was back and fixed it perfectly. Scheduling the last fittings was stressful because I had to work and they had no open appointments for weeks. Thankfully everything came out great, they only charged once for alterations, and the dress came out great.....their selection can't be beat and stayed within a reasonable budget, but service wise it was very different from the smaller bridal shop experience that my sister had which we have fond memories of (it was sadly too far away for me to use). I recommend them but expect it to be overcrowded on weekends and somewhat difficult to schedule the last fittings if you don't have flexible work hours.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to write a thoughtful review of our salon that may be helpful to future brides. Yes, weekends can be very busy and yes scheduling appointments for fittings, especially for spring and summer weddings, can be difficult. Flexibility and patience are key, and we certainly appreciate yours. We apologize that you were made to feel bad during your second fitting, and please know that we always strive to give every bride a personal and wonderful experience. Thank you again and congratulations.
Default-vendor-profile-pic
Private User
Wedding:
10/11/2013
4.0/5.0
I found my perfect dress at Betsy Robinson's and I couldn't be happier. The staff was very friendly, helpful, and knowledgeable about their inventory. Although I think the alterations are a bit pricey, my seamstress Mel, was absolutely worth it. She did a fantastic job and she is an incredibly sweet person! I would definitely recommend this bridal salon to anyone!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Mel is very sweet! And so are you to say so. Thanks for leaving a review and praising the staff and seamstresses. They work very hard to help every bride look beautiful, and we know that’s how you looked on your big day. Congratulations.
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
4.0/5.0
Betsy Robinson's had the largest selection of dresses of any of the bridal salons I've been to. I was disappointed with the cost of alterations and the notion I had to tell the seamstress where to alter the dress. During both fittings, I had to guide the seamstress where to pin the dress to make it fit more appropriately. In the end, the alterations came out great. The alteration process made me a little uneasy. My mom and I went to pick up the dress which they hung in dim lighting and weren't going to show me the back, veil, or sash until I asked. The girl helping us then confided she'd only been working there 5 days. Suboptimal experience there as well. I expected more from such a reputable salon.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for your constructive review. We do welcome feedback during fittings, and we always want brides to speak up about how they want the dress to fit them. We are sorry that you felt too much responsibility rested on you, but the seamstresses really do value your input. We are glad that the dress turned out the way you wanted. That is our goal above all else, and we hope your wedding day was amazing.
Default-vendor-profile-pic
Michelle
Wedding:
5/18/2013
4.0/5.0
I had a mixed experience at Betsy Robinson. First the positive...my wedding dress was amazing. It was absolutely beautiful, and I received so many compliments at the wedding. Betsy Robinson did a fantastic job, and the dress was priced reasonably. Also, I had Keesha (I believe that was her name) to help me through my dress fittings. She is PERFECT! She is professional and is able to handle every situation. If I was Betsy Robinson, I would never allow Keesha to leave their business.
The negative...I had a bad experience with the alterations. The first time I went in, Keesha was there to help talk through everything with the seamstress. I went in for my second fitting, and Keesha was not there, so I was assigned another attendant. I was not happy with the dress, and the seamstress was argumentative over the situation. I ended up crying during the whole situation (which was probably other wedding stress too), but then walked in Keesha to save the day. She again was able to manage the situation and communicate my concerns about the dress. I believe I went in for two more fittings after that, but in the end, my dress was perfect. If it wasn't for the bad alteration experience, I would have rated Betsy Robinson a 5 out of 5, and if it wasn't for Keesha, my rating would have been much lower. Thank you Keesha for saving the day and making my experience so much better! Kudos to being the best bridal attendant!
Services Used: Dress & Attire
Default-vendor-profile-pic
Leanne
Wedding:
4/27/2013
4.0/5.0
I absolutely loved my dress that I got from Betsy Robinson. Throughout the process, everyone who I worked with was for the most part friendly and professional. We had a little snag on my third fitting (long wait time, not everything completed), but everyone was extremely nice and apologetic. I was able to sit down with the manager and tell her about everything and she was responsive. I would recommend Betsy Robinson, but would suggest making your fitting appointments earlier rather than later as to not be stressed out about the dress like I was.
Services Used: Dress & Attire
130x130_sq_1314472408063-myrings
Kim
Wedding:
10/5/2012
4.0/5.0
I purchased my bridesmaids dresses from Betsy's and they looked great. There are only a few salons in the MD area that sell Watters Bridesmaids dresses and even fewer salons that are worth going to. I was able to speak with Jessica and tell her my vision and the very first dress she picked out was the dress my girls and I chose. Then I called a month later and told her I wanted to find a different dress for my MoH and she was able to suggest at least 6 right off the top of her head. She was knowledgeable and helpful from the beginning. I was able to have my girls dresses rushed to the store with half the normal production time.
Services Used: Dress & Attire
Default-vendor-profile-pic
Suzie
Wedding:
7/13/2012
4.0/5.0
Great place to shop for a wedding dress especially if Betsy is available to assist you. All the sales associates were very nice but Betsy was outstanding in her knowledge of the manufactures, available stock, best styles, and budget considerations. Alterations were amazing for even the most complicated lace and tiered dresses. We traveled about 45 minutes each way to reach this shop so it did get to be an effort with a series of fittings but we were able to work that out and all was worth it for a beautiful dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jenny
Wedding:
3/31/2012
4.0/5.0
I purchased my Watters Bride gown (the "Tyler" style) in August 2011. I went there specifically to try that gown, having first seen it at another shop (one that had dreadful customer service). My salesperson at Betsy Robinson (Rose) was wonderful. She helped me try the Watters gown as well as several comparison gowns so I could be sure I was ready to make a purchase. She also helped me choose a gorgeous sash for the dress. She even had me call my mom so she could tell my mom how beautiful I looked in the gown!

The gown came in about 4 months later. I had three fittings, a fourth try-on to ensure the fit was perfect, and an appointment to simply pick up the dress. The seamstresses are very no-nonsense, but they do a nice job with alterations. Some of the people I worked with at my fittings were good, and some were not at all interested in customer service. I did have a situation with the person at the front desk who was very rude when I questioned what was charged for my alterations (they hadn't been explained to me ... once they were by Betsy herself, I wasn't concerned). Betsy, the owner, was very kind to address my concerns and even provided me with a coupon for free dress preservation. It completely redeemed them! They did a fantastic job altering my dress and packaging it for transport to my wedding venue.

Overall, I had a very good experience here and would recommend them to others. They have a beautiful shop with a huge selection of both bridal and bridesmaid dresses in a wide range of prices.
Services Used: Dress & Attire
Default-vendor-profile-pic
Ilissa
Wedding:
10/29/2011
4.0/5.0
My partner and I both purchased our dresses from Betsy Robinson. Overall, the sales people were great to work with, and didn't bat an eyelash at helping two brides. Also, both dresses were altered well and in a timely fashion.
Services Used: Dress & Attire
Default-vendor-profile-pic
Nicole
Wedding:
9/9/2011
4.0/5.0
I visited about 4-5 different bridal shops in the area before buying my dress from Betsy Robinson. I enjoyed shopping at all of the bridal shops, but I'm glad I purchased my dress from BR.

It's obvious that the employees at Betsy Robinson are old pros at the wedding dress business- they have the entire experience down to a science. My consultant, Stefanie, was very friendly and helpful. After I arrived we sat down and discussed my budget (around $1000) and what kind of styles I would be open to. She showed me where the dresses in my price range were located and we both picked out a few that fit my criteria. Because I wanted a relatively cheap dress Stefanie suggested I look at the sample dresses they had for sale. I was open to that, but ultimately it turned out that Stefanie had brought me a dress that I had been eyeing up online, and I knew it was "the one".

Because Betsy Robinson Bridal is one of the largest bridal stores in the area they host a variety of truck shows. Once I found my dress, I waited until the designer had a truck show there (I think the big designers have them at BR every couple of months), and bought it then. They usually offer discounts on all dresses by the designer during the trunk show. So I ended up with a Watters dress that was a couple hundred dollars under my spending limit.

I was told that it would take 3-6 months to come in, and they would call me when it arrived. I was antsy and called them to check right around 3 months. They told me that it had come in just that week. I'm not sure if it was a coincidence, or if the dresses usually come in earlier than they say, but it might be a good idea to call and check in if you are impatient like me.

I was worried that alterations would be costly in-store, and even thought about taking my dress elsewhere, but I was lazy and just got them done at Betsy Robinson. I was pretty easy, alteration-wise; just needed to size it down a bit, add a bustle, and adjust an embellishment. My alterations ended up being $120, which I thought was extremely reasonable. So that was a nice surprise!

My dress was ready when they said it would be, and it looked beautiful the day of the wedding. I'm very pleased with my Betsy Robinson experience, and I think every bride in the area should at least check them out!
Services Used: Dress & Attire
Default-vendor-profile-pic
angel22blonde
Wedding:
9/25/2010
4.0/5.0
I came to Betsy Robinson already pretty much knowing what I wanted. Knowing this I planned around the Trunk sale associated with the designer, this really helped with saving $$. The woman who helped me was great! She never pressured me and made the process fun, which I did not originally experience at the first salon I went to. Would definitely recommend to another bride!
Services Used: Dress & Attire
Default-vendor-profile-pic
zoe33
Wedding:
6/7/2009
4.0/5.0
I love Betsy Robinson because it was one stop shopping. Originally, I wanted a Maggie Sotero dress but then I learned that only certain retailers carried certain designers and alas there are not that many bridal salons in Washington, DC proper (there are more of them in the suburbs, but I as a native Washingtonian born and raised, I like to keep my money in DC since this is where I live). I decided early on that I would try out Betsy Robinson and see what they had to offer. The day I went, they were having a sample sale and I tried on 5 or 6 dresses and I came down to 3 – 2 by Watters and Watters and one my Pronovias. When I tried on my dress I think that’s when it hit me that I was getting married and I was going to be bride. I ended with the Watters and Watters and I think it was the best choice.
Services Used: Dress & Attire
Default-vendor-profile-pic
meghan
Wedding:
6/27/2008
4.0/5.0
I enjoyed working with Gail. She picked my dress out for me! It was something I never would have picked to try on but she brought it in for me and I fell in love as soon as I put it on.

My only problem was with the alterations. I felt that when I asked to have my dress taken in at the top I was brushed off. As a result I felt uncomfortable in my dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Erin
Wedding:
5/31/2008
4.0/5.0
Betsy Robinson's was a great place to purchase a dress. Jennifer Harvey was a phenomenal sales woman, I would highly recommend her. The initial visit and the last visit (picking up my dress) were incredible (both 5 out of 5's); the middle visits left something to be desired (i would rank 2-3's). But, overall, I was pleased with my experience.
Services Used: Dress & Attire
Default-vendor-profile-pic
Denise
Wedding:
5/6/2005
4.0/5.0
All in all I liked my experience with Betsy Robinson's bridal. I found a great dress and lovely bridesmaid dresses. They had some good ideas. The sales people were very busy and harried, which somewhat distracted from "the biggest event of my life". I understand that they deal with people like me every single day. They were very professional and guided me along in the process and everything went smoothly.
Services Used: Dress & Attire
Default-vendor-profile-pic
Andrea
Wedding:
6/3/2006
3.9/5.0
This vendor was somewhat costly, but worth it for the specificity I was looking for. You won't find much that's really nice for under $1000. Also, be prepared to be blown away by the pricing on headpieces. Definitely go elsewhere for cheaper, yet nice, headpieces. The employee who assisted me from start to finish was very sweet.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
3.8/5.0
I have mixed feelings on this vendor. First off, my sales assistant who helped me find my wedding dress was one of the nicest people I have met in this industry. Kate was personable, helpful and literally found me a dress that exceeded my dreams. She was a wonderful person to share that special moment with (in addition to my mother- and we both adored her). In general I felt all the sales girls were great to work with, and there is a great selection of designers to choose from.
Alterations... I was scheduled to work with Elena. I have nothing positive to say about this woman. She threw away the extra fabric I asked her to save, she insulted me and said I gained weight (when I lost weight) when she made a section of the dress too tight, she said my first bra was not good enough, sent me to get a far more expensive one, and then altered it to the point where it was unusable, she sew a beaded strap on backwards and three days before my wedding, the hem was not done. She caused me a lot of stress and treated me with disrespect.
When the customer service manager was made aware, she got me a new seamstress who did a pretty decent job. The representative was professional, kind and helpful. In the end there was more stress up until the moment the dress was in our hands, but I do feel the shop made sure to make up for the stress that was caused and I give them a higher rating because of it.
WARNING TO ALL BRIDES: Never tell ANY alterations department the REAL date of your wedding, give them a date two weeks earlier than it really is. Just to avoid any last minute stress. I think I would have had a better experience if I had started with a different seamstress here, but I do appreciate how the shop tried to make up for Elena's bad work. I still ended up with the dress of my dreams and I am thankful that their customer service, Kate and Maria's was great in helping a bride feel beautiful on her wedding day.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We really appreciate your review, and we thank you for presenting both the positive and negative aspects of your experience. We always love to hear our staff praised, and we are so glad that both Kate and Maria were helpful and professional. We are, however, proud of all of our seamstresses as well, but we apologize for any undue stress you were caused. Sometimes things do not go as smoothly as they should, but we thank you for recognizing our efforts to correct any errors, and help make your wedding day all that it should be. Thank you again and we wish you all the best.
Default-vendor-profile-pic
Nikki
Wedding:
9/20/2013
3.8/5.0
I love my dress and the selection. When it came to alterations, I spent half of what my dress costs. The first 2 fittings were good and then 3rd was awful which then caused me to spend 5 hours of alterations 2 days prior to my wedding. No discount applied.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to review our salon. We are always trying to improve upon our services and your review helps us to do that. The alterations process can be trying at times, but the end goal to have a dress that fits perfectly. Because of our familiarity with the alterations process we can forget what it is like on the other side, but we appreciate your patience and we hope your day was wonderful.
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
3.8/5.0
I had bought a GORGEOUS headband from Betsy Robinson's Bridal Collection, and was not aware of the "no return" policy. I wasn't sure if I was going to wear it the day of, because when I bought it I was in my dress and had the jewelry on with it, but when I took it home, I didn't think I liked it anymore. I ended up wearing it, but I was stressed out if I decided not to because they wouldn't return it. I think it might be helpful to put on the receipts or tell the people that buy accessories, that there is a "no return" policy.
Services Used: Dress & Attire, Jewelry
130x130_sq_1328741637265-fbavatar2222442
Anonymous
Wedding:
6/22/2012
3.8/5.0
I purchased my dress and bridesmaids dresses at Betsy Robinson's bridal salon. The staff that helped me, particularly Keisha was very helpful and made me feel like I was the only bride in the salon. She came in on days she was not even scheduled to work to help me with my fittings because she knew how comfortable I was with her. The dress I got came in in plenty of time as well as the bridesmaids dresses. Some of the receptionists were rude when I called to check on things and weren't helpful. In addition, everything with the salon was great up until the week of the wedding. The day I was to pick up my dress, I was told it would take 2 hours. My rehearsal was that evening so I didn't have any extra time to wait around. My dress ended up taking nearly 3.5 hours and I was unable to pick it up that day. Therefore I had to run back down to pikesville ( a 40 minute drive from my house) to pick it up the day before the wedding. At the wedding itself, the bussel that I paid for did not work. It broke after 10 minutes of use. Therefore, I had to carry my train the majority of the evening while trying to dance. I would recommend this vendor, I would just be aware of the alterations when getting them and make sure that the bussel is tried out at your fitting. We didn't do this and I really wish we had.
Services Used: Dress & Attire
Default-vendor-profile-pic
kartichoke
Wedding:
10/16/2009
3.8/5.0
I absolutely loved the dress that I found at Betsy's. They were extremely strict about who could help you however. There are bridal dress consultants and bridesmaids dress consultants and each one aren't able to answer questions or help you with the other. That got a little frustrating especially when calling Betsy. I also had to make an appointment in advance to pick up the bridesmaids dresses. When I went in for my first dressing fitting, I put the dress on and they started pinning the dress - then decided to ask me if I was going to lose any more weight. When I told them I had hoped to lose 5 more pounds they told me they were unable to do the alterations until that happened because 5lbs would drop me an entire dress size and that I'd need a smaller bra (this didn't end up being the case at all). I wish they would have asked me in advance so I could save myself the 1.5 hr trip... it all worked out in the end but I was a bit frustrated with them during all of it.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
3.7/5.0
The dress was beautiful and we added cap sleeves that we fashioned from the extra appliques that we ordered and they turned out beautiful. However, I must have spent at least 4-5 hours in dress fittings because they couldn't get the bust right. It seemed like we understood what needed to be done better than they did, and when we came back and it didn't fit like they thought it would, instead of apologizing for making a wrong decision, they made me feel like it was because my body was changing that things weren't fitting correctly. It became very frustrating when we walked in a week before the wedding and it still didn't fit right, after 2 months of alterations. In the end, it was beautiful and fit wonderfully, but getting there was quite a hassle
Services Used: Dress & Attire
Default-vendor-profile-pic
Mary
Wedding:
11/23/2013
3.7/5.0
I wanted a Watters dress. In fact, I wanted a very specific Watters dress so when Betsy's had a trunk show, I went! My sales associate was very friendly. I will say this, I think it's absurd that you are not allowed to take photos of yourself in your dress. Of course, when the associate stepped out of the dressing room, my bridesmaids went nuts taking photos. I did feel that Betsy's knows it has the best selection around. I am not sure how hard they would have tried with me if I didn't pretty much know exactly what I wanted. Maybe it was because it was a Watters trunk show, but they didn't seem interested in showing me any other designer in a similar style. But, I am happy with my choice of dress. We found lovely bridesmaid dresses as well, also Watters. The bridesmaid sales associates seemed to be a little more patient and a little more interested. I did have an issue with my veils. Yes, plural. I did a double veil, one finger tip and one cathedral. When ordered, they were both ordered in ivory. When they arrived, they were not the same color. Luckily I was months ahead of schedule but it was a little disappointing. They explained that the veils were two different designers but still, wouldn't they be the experts in ensuring your veils matched when ordered? They were very sweet about the fix, but I think a little discount would have been appreciated. I live in D.C. with no car and getting up to Betsy's was no easy feat. Also, they send a nice note in the mail when your dress/veil/item is in and ready. Which is great, but they never called me. Maybe they had my number wrong? Not sure. I called them to see if my items were in. All in all, the best selection of elegant dresses in the DC Metro Region and super friendly. I am very pleased with my choice, but I can't help but feel that they were a tad disorganized at times and that maybe I made their job too easy by being so set on a specific dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
4/20/2013
3.7/5.0
The selection here is unparalleled. The staff let me come in multiple times to try on the same dress to be sure it was "the one." I rated them low on responsiveness because I did not hear back from some emails that I sent, but when I called they helped me right away. In addition, I asked to get a swatch of my bridesmaids dresses so that I could pick out their shoes and they sent me two different swatches, which were completely different colors. (not helpful). However, I love my dress and I got my bridesmaids dresses here too. When I had my alterations I ended up having to come in 7 times!, which I have to admit, I was annoyed with. However, with that being said, my dress ended up looking flawless on my wedding day and I was in love with it. If I had to do it over, I trust Betsy Robinson's selection and expertise and I would go back here again.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
9/1/2012
3.7/5.0
I went in to the shop to take a look and they were very helpful. They were so nice and so helpful. I found a dress I fell in love with. When I went back for the dress fitting the dress did not fit how I had imagined it. The dress had been ordered a size bigger and they recommend alterations. When I went back the third time I was still not 100% satisfied with how my dress looked. They said that because it was a size bigger it fit different than the original one I tried on. I was then 1 week away from my wedding day. At that point there was not much they could do;; therefore, although the dress fit nice it was not how imagined it. It would have been nice if they explained how the sizing would affect the look of the dress. After seeing pictures, I totally was not pleased with how my dress looked. I had a wonderful wedding; however, I wish my dress would have been perfect.
Services Used: Dress & Attire
Default-vendor-profile-pic
Vitranoj
Wedding:
7/24/2010
3.7/5.0
They ordered one wrong bridsemaid dress and there was nothing they said they could do about it.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jessica
Wedding:
6/12/2010
3.7/5.0
My initial visit to the store was very striking, they had beautiful decorations and gorgeous dresses. The staff there came right to help me and spent a great deal of time helping me select the right wedding shoes. However, they did not call me when my shoes had arrived and when I called to check, the clerk acted like my call was not a priority. She told me my shoes were not there when in fact they had arrived the week prior. This created a great deal of extra running around the 2 days before my wedding :( However, the shoes were very beautiful and looked elegant in pictures.
Services Used: Dress & Attire
Default-vendor-profile-pic
Liz
Wedding:
11/11/2007
3.7/5.0
I found my wedding dress at Betsy Robinson's, and I LOVED it. However, I did find the salespeople to be a little pushy. At the same time, I never would have chosen to try on the dress I got if Betsy hadn't insisted. They have a range of prices, mine was more than I had wanted to spend, but it was worth it because it was the most beautiful dress I've ever seen.
Services Used: Dress & Attire
Default-vendor-profile-pic
Private User
Wedding:
7/4/2014
3.6/5.0
I enjoyed trying on dresses at Betsy's. They had a very large selection all under my budget, and my consultant was great! Very nice, and really got me. My only beef was that they don't let you take pictures, which is very old school, give me a break. And, I felt like the rep from the designer doing a trunk show, something of Australia, hijacked my appointment and I didn't get to try on all the dresses I wanted, b/c instead I was trying on more of the same style and type of dresses of their brand. Which were not me at all.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to review our salon. We are happy to hear that you enjoyed working with your consultant and had fun trying on dresses. Of course we are sorry that you felt your appointment was monopolized. We like to help promote our designers, but our goal is for you to try on what suits your style and your vision. We wish you all the best as you plan your big day.
Default-vendor-profile-pic
Liz
Wedding:
6/21/2014
3.6/5.0
I found my wedding dress at Betsy Robinson. I had a Sunday appointment and ended up getting one of the dresses my consultant pulled. The ordering process was quick and easy and my dress came in about 2 weeks before they said it would. When I went back with my bridesmaids to look at bridesmaids dresses, it was a very different experience. We were barely assisted by our consultant and we were unimpressed with the selection. When I went back to pick up my dress and discuss alternations, i found out that they don't offer alterations through the store - it's a partnership with someone in the building. It didn't seem worthwhile to drive 1hr+ for each fitting, so I took the dress home with me. I wasn't able to try the dress on in the store (they were too busy) and when I looked at it there was a one-shoulder lace overlay on the dress that I'd never seen before! It scared me - I kept thinking "this isn't my dress!" - but the assistant explained that it was an optional accessory that they had lost from the store model. Fortunately, it was very easily removed, but that was a shock. Overall, they have a great selection of dresses, but I would find somewhere else for bridesmaids dresses and alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
Michele
Wedding:
6/22/2013
3.6/5.0
I loved my actual dress, and my consultatant Stephanie was wonderful. She picked the dress, and I never would have tried it out without her suggestion. My only disappointment came with the alterations. At my second fitting, the bustle was supposed to be finished and it was not. The day of the wedding, we couldn't find the loops we needed for the bustle, and my train fell a lot. I was a little frustrated, because the bustle was not cheap! Great shop for dresses, perhaps go elsewhere for alterations.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to review our salon. We are so glad that you had a wonderful time picking out your dress and that you found one that was just perfect for you. We have some amazing seamstresses that work on our dresses, but we are sorry that you had trouble with your bustles. Unfortunately, they can be tricky, but we are working on making them easier. Thank you for making us a part of you bridal experience, and we wish you happiness in your married life!
Bg1
Anonymous
Wedding:
1+ year ago
3.6/5.0
I loved my dress! Stephanie Warns and Jessica who works in the bridesmaid side were absolutley excellent. They were professional, pleasant, addressed all of my concerns and made me feel important. I also purchased all of my bridesmaid gowns there. The alterations were a bit costly and overpriced compared to other shops and they could be more considerate of that especially with all of the money spent. i had not plans on spending an extra $400+ on very minimal alterations of a hem, bustle and a letting the dress out a tiny bit.
They were not very flexible on times....I really get that but if I'm told to be on time I really don't expect to have to wait 15 minutes for someone to assist me when I do make my appointed time.
Services Used: Dress & Attire
Default-vendor-profile-pic
billie
Wedding:
9/10/2011
3.6/5.0
My dress was beautiful. I got it at a trunk show and got to meet the designer and talk to her about modifications to the dress, which she executed perfectly! However, the service at the salon was a bit odd, when I came in for my fittings i felt rushed. I also ordered a veil, a bit later than I should have maybe (still over a month before), but the sales woman promised it would be in on time. I then called two weeks before my wedding, which was in Maine, and they said it should be in any day. I was already in Maine and my maid of honor was going to pick it up. I then called two days before my maid of honor was coming up to maine and they gave me the same line of "any day" but then I complained and the sales woman and I exchanged 4 or 5 phone calls telling me that they were calling the designer, then UPS to find out where it was. I am very happy that they took care of it, it finally came in the day that my maid of honor was going to the airport, maybe it was just a glitch, but it was one that unnecessarily stressed me out days before my wedding.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
3.5/5.0
I purchased my wedding dress, belt, and earrings from Betsy Robinson's. The best things about going to Betsy Robinson's was the wide range of dresses and styles. I was also mostly happy with my alterations except that the snap for my bustle kept coming undone during my reception, which was pretty annoying. In the end, my bridesmaid just had to safety pin it up. Also, some of the people I worked with there were really great but others were not very professional and even rude. The day I spent thousands of dollars to buy my dress, I had left my shoes in the dressing room. I realized this when I was about 2 minutes down the road and called to say I was coming back now. They said they were closing and I'd have to drive back (from Washington DC) another time to get my shoes. I wouldn't say that's the best approach to customer service... They also ordered me the wrong belt, but fortunately I discovered the mistake in plenty of time to reorder the belt. But, I loved my dress and they are the only store in the area that carries the designer I wanted so I had to make the best of it. In sum: great selection, average customer service.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
3.5/5.0
Purchasing my wedding dress at Betsy Robinson was a wonderful experience. The woman who helped me find the perfect dress was very professional and very helpful. However, once my dress was purchased everything went downhill. The people at this store, especially Betsy, made me feel incredibly uncomfortable. If you did not want to purchase one of the most expensive accessories they had to sell they had no interest in you. Their seamstresses charged significantly more than I was told at the time I purchased my dress. Not to mention I had to have 5 dress fittings because at every appointment they had not finished something. My bustle was forgotten about 2 times and was finally finished at the last fitting. It was done terribly, the material was pinched and it was sewed together to poorly that as soon as one person stepped on my dress one of the strings ripped off. The absolute worst part was that they gave me my dress in a plastic bag, the kind you get when you buy a dress at the mall. No garment bag or anything. The worst is, I specifically asked at a prior visit and I was assured that my dress would be in a plastic bag inside of a garment bag for double protection. When I had mentioned this to the sales girl when I picked up my dress her response was "Oh that salesperson must have been mistaken, we don't do that." I had a destination wedding and had to travel to a different country with my expensive wedding dress in a plastic trash bag. The products this store carries are beautiful, they are very professional, and the dress buying experience will be wonderful. But beyond that I felt like once they had my money they could care less about me or my happiness and just wanted me out the door. I would absolutely not recommend going to the store unless you could not find what you wanted anywhere else!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are very happy that you enjoyed the experience of purchasing your wedding dress with us. We take great pride in our professionalism, and we care very much about making our brides feel special and important. It is a responsibility we take very seriously, and it is our policy that that responsibility does not end once the gown is purchased. We are very sorry that you feel this was the case. We cater to a wide range of budgets and our only concern is that the customer can get what she is looking for. We are sorry that you did not feel that your patronage was appreciated. It truly was. Unfortunately, with alterations the exact price cannot be determined ahead of time. We provide brides with an estimated cost, but some brides will still have to pay more than expected. As far as the packaging of your dress, we provide brides with both a plastic bag and a garment bag. The garment bag is only intended for use after the gown is worn. If we had been aware of your travel plans we would have happily packed the bag for you. We are sorry about the miscommunication, but we hope you your wedding day was wonderful. That is our ultimate goal.
Default-vendor-profile-pic
Nichelle
Wedding:
8/11/2012
3.5/5.0
My daughter used this vendor for her wedding dress and we cannot argue about the quality and beauty of her dress. On the other hand, this shop has rude workers and rude patrons. This is a high end salon, so my guess is that my daughter and I did not have the right skin color on. When I tried to get one of the workers attention, she turned around and answered me in such a snobby fashion. Betsy Robinson herself was always pleasant whenever she was in the shop. On our first visit to the salon, my daughter found her dress and told the same snobby sales person that she would be back the next day with the money to order her dress. This particular sales person hunched another sales person as if to say "yeah right, you can't afford it, and you won't be back." It was as if they were laughing at us. However, my daughter and I did return the next day with the money for her dress. Also, I specifically asked the sales person to show us the sale dresses and she intentionally showed us dresses that were not on sale. The same day that the sales person was being snobby, the person behind the counter offered my grandson some candy and began to be very pleasant as if she was embarrassed of the workers behavior. If you can find the same designers at another salon, use it and stay away from Besty Robinson. I don't like to post bad reviews, but someone has got to take a stand, because money is money and it all spends the same.
Services Used: Dress & Attire
Default-vendor-profile-pic
ILoveKauai
Wedding:
4/5/2010
3.5/5.0
When I walked into Betsy Robinson's I was feeling depressed and freaked out. Despite the excitement of having just gotten engaged, some horrible saleswomen at two bridal shops near DC sucked all the joy out of what should have been a thrilling time for me. They berated me because my fiance and I decided to have a short (4 month) engagement before our destination wedding in Hawaii. I was naive and didn't realize how long the ordering process took and they said I would NEVER find a dress in that time.

But Ciara, my AMAZING bridal consultant at Betsy Robinson's, turned everything around. She reassured me that they had loads of dresses in stock, and that they could do rush orders and not to worry, etc. Ciara was outstanding. She brought me some dresses based on some of pictures I brought, as well as some she thought might flatter my figure, and she also let me browse the store's selection, which the other stores did not let me do. At no time was she pushy or judgmental about price. And the selection of dresses was extensive in terms of price and number of designers.

In the end, I found a gorgeous Jim Hjelm dress that was a sample and therefore 25 percent off! It was in pristine condition -- one tiny piece of lace needed repairing. If I hadn't been happy with the sample, they were willing to place a rush order for a new dress in time (but I decided the 25 pct off was more important).

Unfortunately, the rest of the staff is not as on the ball as Ciara. Depending upon who answers the phone that day, you may deal with someone pleasant or snippy. The women who "assisted" me with my two fittings were dismissive and ditzy. Since I was getting married out of town, I asked if they would do anything special to keep the dress from getting wrinkled. They both said no. When I arrived to pick up the dress after the final alterations, a woman up front asked me where my carry-on suitcase was so they could pack the dress a special way for travel. AAARRRGGGHHH! I had just spent two hours in horrible traffic to get there from DC. I had to drive back another weekend so they could pack it up -- major pain. But it arrived in Hawaii with barely a wrinkle so it was worth it.

The seamstress (who seemed miserable) didn't have to do much to the dress since it was a near perfect fit, but the alterations she made were well-executed.

While my experience was slightly tainted with some annoying and dippy staff members, I would still recommend going to Betsy Robinson because the selection was fantastic, my initial consultant (ask for Ciara) was great and I absolutely loved my dress.
Services Used: Dress & Attire
Default-vendor-profile-pic
Jen
Wedding:
8/25/2007
3.5/5.0
The employee that helped me try on dresses in the beginning was amazing! I would recommend (and have!) her to everyone I know. She had the philosphy of the more you try on the better which was awesome. Some stores only let you try on 2-3 dresses which is so annoying. However, the person that helped me for my fittings, etc. (after I had chosen my dress) made excuses and seemed stuck up. My sash arrived in the wrong color and this person told me I would just have to change the colors in my wedding to match the sash. (Needless to say, that was not an appropriate answer or the one I wanted to hear. If I was spending that much money on one dress, when my entire wardrobe doesn't cost that much, it better be right. I had to speak with the owner but eventually they sent the dress back and got the sash fixed in the correct color.) I highly recommend the person I first met with but the other person was not very friendly or helpful. Everyone else there seemed nice though.
Services Used: Dress & Attire
130x130_sq_1298396484712-pierkiss
Lauren
Wedding:
9/10/2011
3.4/5.0
I had a hard time deciding on a wedding gown- they are all beautiful! Originally my bustle was done incorrectly, Betsy Robinson's fixed it to make it right at the end of the day and it ended up holding throughout my reception. My dress looked beautiful the day of the wedding, but there were times at Betsy's that made the experience a little stressful.
Services Used: Dress & Attire
Default-vendor-profile-pic
StephanieAdam
Wedding:
8/15/2009
3.4/5.0
My first appointment at Betsey Robinson went really well as I was fotunate to have Estelle assist me in trying on dresses. I ended up picking one of the dress that she had selected for me that I would have never choosen on my own. It was beautiful. Working with Estelle was great when we could set an appointment with her. Many times I would work my schedule around her only to show up and find out she was out, working with another client or unavailable. Even when she set the appointments. Apparently you are very important as a prospect but after that you get whomever is available. My very first appointment, I invted my mom to attend. We were both very excited as it was to be a very special mother-daughter moment. We arrived to find out Estelle was off for the day. We were assigned an unfriendly woman who barely said 10 words to me even as I tried to engaged her in conversation. She also had just returned from a smoke break! Who wants an unfriendly person who reaks of smoke touch her dress! My mother was appalled by her behavior and it really dampened the mood. We ended the appointment let down. The second appointment we requested Estelle again and were lucky to get her. After the appointment, we had Estelle make our next appointment. I had to take vacation time in order to accomodate her schedule but after the smoker, I did not want to take any chances.... At the third appointment, no Estelle. She had a new client so we got the owner's daughter. She was fairly nice but advised us to keep the dress pinned until the wedding even though their instructions (which we found later) noted that these pins should be removed due to tearing.

Overall I have mixed feelings. I got a great dress for a great price (I got a discount because I found it cheaper online) and the timing of the alterations went fine but were costly.
Services Used: Dress & Attire
Default-vendor-profile-pic
alison
Wedding:
10/4/2008
3.4/5.0
Purchased my veil and the mother of the bride dress here. Excellent atmosphere and customer service. However I found a dress I loved here for $500 cheaper elsewhere. A good place to start looking for dresses, but don't rule out other places for a better value.
Services Used: Dress & Attire
Bg19
Anonymous
Wedding:
2+ years ago
3.3/5.0
When I walked into Betsy's, I knew I would find the dress I was looking for there... and I did! Althought it is typically more expensive than, say, David's Bridal... Betsy's offers QUALITY, designer gowns as a reasonable price. The trying on and buying experience was very professional.

However, their alterations department is another story. Alterations are expensive, and my experience was dissapointing. The first round of alterations left the dress too small... The second round, the hem was uneven and lop-sided. I had to argue with the seamstress and make her get a ruler to prove I was right... I picked up my dress the day of the wedding (because they still had to fix previous mistakes), put it on, and found out later they had forgotten a bustle link AND hadn't finished the hem of the dress!! Luckily, we had safety pins and no-one noticed... but definately not worth the $500 in alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
catherineventurina
Wedding:
9/6/2010
3.3/5.0
I absolutely loved my dress. The only problem was that it arrived 2 weeks before my wedding and my veil arrived the week before the wedding when I ordered it way in advance. I was "on edge" for weeks.
Services Used: Dress & Attire
130x130_sq_1340112068090-mattandcallie
Callie
Wedding:
6/8/2013
3.2/5.0
I had a great experience at Betsy Robinson's Bridal when looking for my wedding dress. I came in with a budget and my sales associate was very respectful of that budget and did not let me try on anything that was over it. The store is very nice and beautiful and the staff is very friendly and down to earth. I found the dress of my dreams that made me feel absolutely beautiful and the staff was very helpful in choosing a veil and accessories. While I had a good experience and loved my dress I was disappointed with my alterations experience. 3 days before my wedding when I was picking up my dress for what was to be my final pickup there were still pins in the dress when I arrived to get it. My recommendation is that if you do get alterations done here that you bring a friend so they can check every inch of the dress with you to make sure things are done and can point out any issues you can't see while in your dress. And don't be afraid to speak up if there are issues-you are paying a lot of money and they should get it right. They came through and fixed things in the end but it took many appointments and trips to the store to get things finalized.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Your review was both kind and constructive, and we really appreciate both. We love reading about our friendly staff and our stellar consultants. Although the alterations process can be stressful for brides, we really do want the gown to be perfect, and sometimes this does mean more fittings. Thank you for your patience with that process. You do bring up a great point that we hope other brides will take note of; you should absolutely speak up during fittings. We want the gown to look good and feel good and we want happy brides! Thank you again and congratulations.
Default-vendor-profile-pic
Ariana
Wedding:
7/13/2012
3.2/5.0
I have very mixed feelings about this vendor. I purchased a beautiful Watters wedding gown from a trunk show at Betsy Robinson for my wedding this past July. Even though I was ultimately happy with the gown and my consultant Maria was great, I did not care for the customer service or the way the alterations were handled, especially considering the price I paid for the gown. I was never informed when my gown arrived, instead when I called and spoke to someone at the front desk, she told me my gown had been there for over 2 weeks. She said I was sent a letter (a letter, really???) which I did NOT receive and she was not apologetic or helpful at all as to what the next step in the process was. I did not see Maria again until I went through 2 more fittings, and in all I had to have 4 fittings before they got the alterations correct. Maria was great in the end, however I would not recommend this boutique due to lack of customer service and alterations that were not professional.
Services Used: Dress & Attire
Default-vendor-profile-pic
Cara
Wedding:
6/25/2011
3.2/5.0
I really wanted to love Betsy Robinson's and I did at some points in the process but at others I was very frustrated. Selecting my dress was so much fun and they had a great selection. I actually ended up choosing the one that the consultant picked for me instead of one I had picked. After that, however, I was frustrated with the limited availability of appointments for fittings and with the alterations. I was initally told to go get a bra for the dress but after 3 fittings, it didn't work so we ended up getting rid of the bra and building cups in the dress. This would have been fine - if I hadn't already spent a lot of money on the bra, the alterations to the bra and the alterations to the dress AND if it wasn't two weeks before the wedding. I just wish someone, either the consultant or the seamstress, would have realized sooner that the bra was not going to work. I actually had a different consultant for my third fitting and she said they should not have told me to get a bra. Even in the end, the dress did not fit perfectly. I still love the dress that I chose so maybe I should have taken it somewhere else for alterations.

Also, I never really noticed it but I brought my husband's sister with me for one fitting and when we walked out she commented on how unfriendly the everyone there was - I guess I was used to it.

Overall, there were some good things and some bad things about the experience. I'd definitely check them out but be ready to go somewhere else if necessary.
Services Used: Dress & Attire
Default-vendor-profile-pic
carrie
Wedding:
4/24/2010
3.2/5.0
Overall I had a good experience working with the sales staff at Betsy Robinson's. The alterations staff and the receptionists working the front desk were a different story. I wish they understood that their customers spend thousands of dollars at the store and should be be treated just a little nicer. But they do have the nicest dresses in the area. Overall, I was happy with my dress even though I think it didn't fit quite right. It's worth going in there so long as you have a budget of at least $2,000. Try to get an appointment with Estelle. She's really nice and helpful.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
10/13/2012
3.1/5.0
I selected my Maggie Sottero dress after working with Rose at Betsy Robinson's. Overall I was satisfied with the dress I picked, but that's it...satisfied...not thrilled. I felt very pressured to make a selection. I went to the salon in February for my October wedding and was reminded several times during the appointment how close I was cutting it to be dress shopping. After visiting a few other places I was happy to see the selection that they did have available.

What really got to me though is the issue surrounding alterations. During my appointment I was told that the alterations were included in the cost of the dress, which surprised me as I knew that to be very unusual, and in the end that's what convinced me to finally place my order, which I did by phone. When i received my receipt by mail I saw it very clearly said that no alterations were ever included in the price of a dress. This annoyed me.

I live in the greater dc area and as the salon was in the Baltimore area, and after feeling deceived about the alterations I decided it would be best not to have them done at the salon. When the dress did come I asked if they could recommend anyone in the d.c, area to do the alterations. They said they very strongly recommended that I get the alterations done through them, and they didn't have anyone they could possibly recommend to do the alterations in th d.c. area.

Having heard such good things about this salon looking back at the whole experience I feel disappointed.
Services Used: Dress & Attire
Default-vendor-profile-pic
Devora
Wedding:
6/10/2012
3.1/5.0
I had mixed experiences at Betsy Robinson. I went on a very busy day and Maria helped me find the perfect dress (actually, after hearing me say none of the dresses I selected were the one, she brought in a dress that she selected and it was the one). My experience selecting my dress was just wonderful. Maria made me feel special, like a bride should feel as she is looking for her perfect dress.

Unfortunately, the rest of my experiences there were not as wonderful as the first. My wedding was June 10th. I ordered my dress the day I found it, in January. I was told not to panick if my dress didn't come in until May. I was also told when I ordered my dress that I would probably only need one or two fittings once it came in. Betsy Robinson's called me and sent me a letter in late April/early May to say my dress was in. When I immediately called to schedule a fitting, all of their appointments on weekends and during non-business hours were booked. I was able to find a day when I could leave work early so I could have my first fitting. My appointment was at 4pm. I arrived a few minutes before 4pm and checked in. I waited until almost 4:45pm before Maria saw me and asked why I was waiting. Maria wasn't supposed to handle my fitting, but when she heard I had been waiting so long, she found my dress and took me back quickly. Maria was wonderful, making suggestions on alterations that needed to be done and helping me pick the type of bustle to have them put on the dress. Again, Maria made my fitting an exciting and special experience. When I left, I made an appointment for a second fitting, to make sure the adjustments were correct. Again, they had very few open appointments and I had to find a day where I could leave work early to get there in time.
I arrived for the second fitting a few minutes early and had to wait about 30 minutes for someone to take me back to a fitting room. When I tried the dress on, it seemed like the alterations weren't correct. The dress was approximately 2 inches too long (I wore the same shoes for both fittings and definitely did not grow in the two weeks between them) and the dress was too big in the bust area (where they pinned at the first fitting). The lady who was assisting me that day was not attentive and not helpful. She didn't seem to want to help me and didn't seem to care that it didn't fit. The seamstress was very nice, repinning the dress and reassuring me that it would be perfect on my wedding day. Again, I had to make an appointment to come back for a third fitting, to make sure the alterations were correct. Again, I had to leave work early as the appointments were few and far between.

The day of the third fitting I waited about 30 minutes. The lady who was helping me was nicer than at the second fitting, but not as nice and helpful as Maria. When I tried the dress on, the hem was still wrong. The left sideof the dress was too long and the right side was too short. Two different lengths completely. The bust fit better, but wasn't perfect yet. My dress was repinned and I was told to come back the following week. At this point I was one and a half weeks from the wedding. The only available appointment they had was for the Wednesday before my Sunday wedding. So I scheduled my fourth fitting.

When I came in for my fourth fitting the length of my dress was right, but the overlaying fabric was too short. It looked bad. There were a few other minor problems, a hook and eye that wasn't right, and a button here and there that needed to be reinforced. They told me they would fix the overlay and I could pick the dress up the next day. I told them I wanted to try the dress on again, because I wanted to make sure it was perfectly altered, but of course on such short notice (3 days) they didn't have any open appointments. The lady who was scheduling me was very nice, and ended up sneaking me in before their fitting appointments started on Thursday. So after five fittings, we were able to pick up my dress the Friday before my wedding.

My dress was perfectly fitted in the end. It was beautiful and everyone commented on how perfect it was. It was the perfect dress for me and it fit me perfectly. My complaints with Betsy Robinson's are threefold, first, you should tell brides that it could take four to five fittings to get the dress right instead of saying it should take one or two. If I had known that it could take four or five, I would probably have been less agitated going back and forth for fittings (I live about 30 minutes away from the store). Second, one of my pet peeves is having to wait when I am scheduled for an appointment at a specific time. I am an attorney and when I am told to be in court or at a meeting at a specific time, I am there ready to go. To make people wait 30-45 minutes when they have a scheduled appointment is just rude. Finally, I wish they had informed me when I ordered the dress that their fitting appointments book up quickly, especially in May and June. Had I know that, I would have made 2 or 3 appointments in May in anticipation of my dress arriving and being ready for fittings. Instead, I had to take time off of work five separate days, without more than a week or two's notice. As a professional, that is not always easy to do. Fortunately, I was able to work around my court schedule and make it work. I'm not sure what would have happened if I lived further away or wasn't able to have fittings in the middle of the work day.

I gave them 4 stars for professionalism because Maria was wonderful, as was the seamstress who worked on my dress. There were only one or two ladies there that I didn't think were as friendly and helpful as the others.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
3.1/5.0
Dress= beautiful!!!!
Sales girl= helpful and kind on the 1st visit, but after I purchased the dress was pretty rude.
Manager= saving grace. Advocated for me when they messed up my dress horribly in alterations.
Alterations Seamstress= awful (would take elsewhere in the future) She made several mistakes. Did the wrong alterations on my dress (tags were somehow switched and did someone else's alterations on my dress). Dress fit like a glove and then they took it in 4 inches (eek. nightmare).
Shop= beautiful (closest to Kleinfeld quality around here)
Designer= kind and fun to meet since they designed my dress
Services Used: Dress & Attire
Default-vendor-profile-pic
M.
Wedding:
6/18/2011
3.1/5.0
I will start off by saying that I should not have purchased a dress at a bridal shop that was not close by my home. That was really the problem that I had with Betsy Robinsons. Going back and forth from DC to Baltimore for fittings was a hassle, but totally my fault and not theirs.

Betsy's had a very good selection of wedding gowns, bridesmaid dresses and accessories and the people at the store were very nice.

I had a huge issue with the alterations team in that my dress never fit correctly. I tried on my dress 5 days before my wedding and realized that I couldn't wear it as is. I brought my dress back to the shop who was very nice about it, but the alterations woman there just continued to make the dress worse. It really just wasn't fitted to my body and it wasn't flattering at all.

Thankfully, I was able to find a fantastic seamstress a few days before my wedding who completely remade the top of my dress so that it fit perfectly!! But of course, I paid an extra $500 to her on top of the alterations fee I paid to Betsy's.
Services Used: Dress & Attire
Default-vendor-profile-pic
Carol
Wedding:
10/16/2010
3.1/5.0
I live in Northern Virginia, and found my dress at place that was located fairly nearby. However, the people at that store were rude and expensive and I refused to buy the dress there. (See review for Hannelore's.) I ended up finding the dress at Betsy Robinson's for even cheaper than the bridal salon that was much closer to me. I was very pleased with that.

My consultant Leigh Anne was great and was super helpful. I was really excited when I bought the dress. It seemed to go downhill from there, though. No one contacted me to let me know the dress came in. When I finally came in to see the dress after it came in (to make sure it was the right dress) it seemed like they had no idea what I was talking about. Even Leigh Anne seemed like she didn't know who I was. (I understand that you probably deal with a lot of brides, but if you see that you are the one who is the consultant on my file, please at least pretend to remember me.) Every time I showed up for a fitting appointment (which was an hour drive without traffic - and there's always traffic so it ended up being anywhere from an hour to 3 hour drive) it seemed that they had rescheduled me for later. (They made it work when I told them that I had driven an hour and a half to get here and was not waiting for the later appointment they changed on me.) When scheduling, I actually wanted to try to make the appointment earlier in the day so that I wouldn't hit rush our traffic on the way home, but they indicated that they didn't do fittings before 2:30.

When I went to pick up the dress, I had to wait over an hour for them to "pack" it. During the week of your wedding, this can be quite frustrating, especially when you add an 1.5 hours to get there and then 3 hours to get home due to traffic.

The girls at Betsy Robinson's are nice, but overall could use an improvement in professionalism. Things like confirming fitting appointments, making sure everything is ready for the appointment, even providing a waiting area with refreshments would be a very nice touch and would have eased my frustrations.

I think the most disappointing thing about the whole experience, though, was that my bustle lasted for about a hour at the wedding before it totally broke. All of the strings that were sewn in to bustle the dress completely ripped, and even caused my actual dress to rip.

In retrospect, the service I received at Betsy Robinson's was at best satisfactory, but I was terribly disappointed in the final product.
Services Used: Dress & Attire
Default-vendor-profile-pic
IslandJ
Wedding:
4/5/2008
3.1/5.0
I personally think that with the exception of the lady who helped me pick the dress, all of the after-sales persons that I had to deal with were not very pleasant to deal with. I definitely detected a different "attitude" towards me and my family.

The store has gorgeous dresses and accessories. Definitely worth seeing at a minimum.
Services Used: Dress & Attire
Default-vendor-profile-pic
Kathy
Wedding:
11/2/2012
3.0/5.0
Both of my daughters had Betsy Robinson supply wedding gowns and bridesmaids dresses for their weddings. 1st wedding bridesmaid dresses were too small. There were NO LININGS in the dresses. A zipper broke at the reception and would not zip back up, leaving a bridesmaid to wear her dates suit jacket. 2nd wedding, mother of the bride dress was ordered twice, leaving both mothers with the same dress. Which left one mother scambling for another dress in the last 3 weeks before the wedding.
It takes forever for dresses to come in. Although they taut "couture", I think that must mean MADE IN CHINA.
They are the ONLY game in town for designer wedding dresses. I was told by another bridal shop they are not allowed to carry designer dresses in a 50 mile radius of Betsys. Since 1 daughter wanted an Amysale, and one a ReemAcra, we had no choice.
Services Used: Dress & Attire
130x130_sq_1265898141650-sn0266
nmrice
Wedding:
10/31/2009
3.0/5.0
If you live in Maryland and are looking for a designer dress, Betsy Robinson's is the place to go. It is one of the few salons in Maryland that carries the designer labels (Reem Acra, Monique Lhuillier, etc.). I went in to try on dresses twice and ended up selecting my wedding dress during the second appointment. I enjoyed working with Jenn and assumed that once my dress came in I would continue to meet with her for my fittings, but I was wrong. I ordered my bridesmaid dresses from Betsy Robinson's and my $4,000 Reem Acra wedding dress so I assumed the experience would continue to be great once my dress came in. I ended up having a different salesperson work with me each fitting, which was frustrating because they kept having to "check their notes" to see what we had done the time before. Betsy's daughter was downright rude and would not even crack a smile during one of my fittings. My dress held up beautifully the night of the wedding and I couldn't be happier with my selection, but the customer service aspect of BR definitely needs some help. Buying your wedding dress should be nothing but a pleasant experience and people should not be made to feel unimportant, no matter how much money they are spending.
Services Used: Dress & Attire
Default-vendor-profile-pic
Iris
Wedding:
5/18/2013
2.8/5.0
I will start by saying my dress ended up pretty perfect and they did fix the issues but it wasn't until 2 days before my wedding that my dress was finished.

Maybe I had too huge of expectations for Betsy Robinson's Bridal but my experience was just not good there. I found a wonderful dress there and the beginning of the fittings/process went well but as my fittings went on the process got worse and worse. I never had the same sales person or seamstress work on my dress throughout my whole experience at the store and I think that was very weird. No one really ever offered to show me accessories or veils with my gown, which I also thought was weird.

During the fitting process I had the same bustier that I brought with me each time and each fitting I kept saying the top of my dress was uneven and wasn't sitting well. The staff kept telling me that my dress was creating an optical illusion and that it looked great. It wasn't until 4 days before my wedding that a seamstress pointed out that the bustier I had been bringing was the wrong size/type for my dress and that it was creating many of the problems with my alterations. She also measured the top of my dress and found that it was in fact uneven and I had been pointing out something correct the whole time. The bust of my dress was also sewn into two different shapes as well - one side had a curve and one side was flatter.

In the end they gave me the correct bustier for free and fixed my dress but to go there two days before your wedding, after 4 other fittings, and your dress not be okay is pretty stressful in the last few days leading up to your wedding.
Services Used: Dress & Attire
130x130_sq_1271220289739-willi
Casey
Wedding:
10/15/2011
2.8/5.0
I also really wanted to love Betsy Robinsons Bridal. I love my dress, and I loved my initial meeting/shopping trip at the shop..but that's about it.

When I found my dress and was measured, I was told that I probably would not need many alterations and the only thing I should expect to change is the hem. (Unless I gained or lost weight or something else drastic) Upon receiving my dress...I was told I'd need to have 1 1/2 inches from each side taken in, although my weight had not fluctuated more than 5 pounds. I was told that I was measured correctly, and that they had ordered the size according to the largest area of my body (my hips). Totally understandable, if the hips (as well as the bust) didn't need to also be taken in at least an inch on each side. I either think that I was taken advantage of, or someone ordered me the wrong sized dress.

Let's go back to my first fitting. I was never informed that there was more than 1 way to do a bustle on a dress with a longer train...I watched as the seamstress made 12 bustles that she called 'Austrian.' Looked alright, but I wasn't in love. I asked her if there was any other way to bustle, and she quickly responded with a 'No, this is how it is.' I guess I trusted her a bit too much, and went with it. When I went to pay for my alterations after my fitting, but before anything but pinning was done to the dress...I literally GASPED when I was told the total of what it would cost. Considering this is my first wedding and I've never done this before, I sucked it up and figured that this was my only option to have things done correctly. I paid the bill and left.

After calling around to other shops and other seamstresses the following day, I realized how much I had been taken advantage of. I called 6 other shops and had 3 different shops see the dress on me that day, and I didn't receive 1 quote that was even HALF the price of what they were trying to charge.

I immediately called and spoke with the manager (Who just happened to be my consultant from my first trip to the shop) and was told my alterations hadn't been started yet, and to my surprise, I could be refunded my money. I picked my dress up the following day and found a great seamstress closer to my home for 1/4 of the price, and who gave me 3 different ideas to bustle my dress.... The dress then fit me perfectly.
Services Used: Dress & Attire
Default-vendor-profile-pic
Amy
Wedding:
10/1/2011
2.8/5.0
I must start with the dress was beautiful and turned out perfect! I did not find the staff particularly helpful and at times I found them rude. Picking out my wedding dress was not as fun as I thought it would be.
Services Used: Dress & Attire
Default-vendor-profile-pic
tonksy000
Wedding:
3/2/2010
2.8/5.0
staff rude, dress wasnt good at all, my suit fit perfect but then again i did choose it, price not great, not much good here at all. avoid
Services Used: Dress & Attire
Default-vendor-profile-pic
Danielle
Wedding:
6/7/2003
2.8/5.0
I did not have any issues with my dress and alterations. My bridesmaids all had alteration issues and were left unhappy.
Services Used: Dress & Attire
Default-vendor-profile-pic
Private User
Wedding:
10/14/2012
2.7/5.0
The location is ok, easy to find, plenty of parking. Pretty good selection, spacious. The furniture is kind of dirty though. On my first visit I worked with Danielle I think. She was sweet and helped me try on a lot of dresses, as this was the first time I had tried on dresses and had some family present. I felt slight pressure to commit to one and I did. However, after a nights rest I realized that it was not the one. So, I tried on a few more with her and decided on something. The dress came basically as expected. I was a liitle concerned with the fit. After the dress came in I worked with a different rep. every time I came for a fitting or alteration. I did feel like we were duped into several alterations. I hoped that it would have fit better as I had not changed measurement wise. The bustle, which was some simple tie up contraption cost some absurd amount for example. I also had to have things let out, taken in..which should not really have needed to be done. After the alterations were done I noticed very little difference from the original fit. The reps. I worked with for the fittings seemed like they did not care at all. They just kinda put you in the dress and sat down and looked at papers or their cell phone. They were not really interested in making you feel beautiful or suggesting things to help pull of your look. I wish someone had suggested straps to me for example as my corset/bustier had to be readjusted several times during my wedding to stay up. I guess after you have spent your money, they are done with you. Also, the front desk staff leave some to be desired as well. They were kind of snotty. This place is definitely kind of high dollar and pretentious. You just got that feeling that they were sizing you up to see how much you could potentially spend and thusly how nicely they should treat you. Beware. I would recommend this place to look and try on somethings b/c they do have a nice selection, but you may want to take your money elsewhere.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are sorry that your experience at Betsy’s was less than you were hoping for. We try very hard to make our brides feel beautiful and appreciated throughout the entire process. We cater to a wide range of brides and a wide range of budgets and our only goal is that the bride is happy no matter how much she wants to spend. Bridal alterations are done at an additional cost, but one is only charged for what one is pinned for. If seams have to be re-adjusted there should be no additional charge. We wish you had brought up your concerns about the alterations during the fittings so that we could have helped you better. We are very glad you found your dress amidst our large selection, and we hope that despite your misgivings you had a fantastic wedding day.
Default-vendor-profile-pic
Kemi
Wedding:
7/5/2014
2.6/5.0
I have mixed feelings about my experience at Betsy Robinson. I checked only 2 bridal stores for a wedding dress. The first store I went to was very professional, pulled out dresses for me similar to the designs I liked and I had a dedicated person who helped me fit into the dresses while my sister and friends waited for the reveal of each dress. I felt special and like a bride. I went to Betsy Robinson right after the visit at this store and was told to just randomly go select any gown that caught my fancy. My sister and friends were also asked to do the same. So this was quite chaotic, since there were other brides looking through gowns too on the rack. Then they got us all cramped into a little room where I changed into each gown with all my friends and sister in the same room. I was also not helped to even get into the dresses. Surprisingly, I found my dress at the store at that visit. Alterations was a painful process; my appointment dates were not flexible and then I usually had to wait over 30 minutes to be seen, often with little or no apologies for the delay. At my last appointment, I waited almost an hour and when I expressed my disappointment, one of the ladies condescendingly informed me that they were busy and that I should understand that they would get to me whenever they could. This store does have a variety of dresses and the alterations team does a pretty good job, but don't expect quality customer service or that special treatment you expect to receive as a bride to be.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
2.6/5.0
I would never recommend this business to anyone. My biggest regret from my wedding is purchasing a gown from Betsy Robinson. My consultant didn't listen to a word I said. I told her my budget and the style of gown I was interested in, but she kept bringing me cheap gowns - in look, quality, style and price - well under my budget and would tell me that I shouldn't focus on what I don't like about the dress, but on what I do because they can always alter the dress to what I want. I ended up having to comb the racks by myself and found a dress from a trunk show. At the end of my appointment, the consultant laughed to us that we were difficult to work with (because somehow her inability to listen was our fault). We were never rude to her and always tried to be easy going. When the dress finally arrived, I found out that the consultant had ordered it three sizes too big, which meant major alterations. (This is where they make their money.) The alteration process was a disaster. The first seamstress made a mess of the dress and the second tried to fix it. They were doing alterations three days before my wedding, which meant I didn't get to have a true final fitting. When I put on my dress on the day of my wedding, the sweetheart neckline was uneven: one side was higher than the other and completely noticeable. We had to use double sided tape to fold the higher side down and try to make it look as even as possible. The only saving grace about Betsy Robinson was Madison, my alterations consultant - not the actual seamstress. She was a delight and tried her best to fix the situation. I would never, ever recommend this business to anyone.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
1+ year ago
2.6/5.0
Betsey Robinson has a wonderful selection of dresses; however their alterations department did not meet my expectations. I had 5 different fitting for my bridal dress, 3 of which were within the week of my wedding and caused unnecessary stress and worry for both my mother and I. At the final fitting, which was set to occur a week before my Saturday wedding, several items we had discussed in the prior fitting were uncorrected. We were assured when we left that all items would be corrected by the Thursday before my wedding (which was cutting it close). When we arrived Thursday, once again items we had discussed at the prior fitting were not corrected. We spent 3 hours at Betsy correcting/waiting for the dress to be altered. When we left the alterations on Thursday, we were told to come back Friday to pick up the dress and try it on one last time to ensure the hem was correct (they were making this alteration after we left Thursday). However, the store would only allow me to come between 2-6 pm; which is quite inconvenient for a bride trying to prepare for her rehearsal dinner. Overall, I believe that Betsey Robinson could have handled the situation very differently and store personnel could have been more accommodating. I recommend Betsey for their selection of gowns but would suggest a different location to have bridal alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
stephann5
Wedding:
5/15/2010
2.6/5.0
Unfortunately, I had a very poor experience with Betsy Robinson's - from beginning to end. I know many of the things that I ended up being turned off by are established 'sales' techniques, but nevertheless...

When I went to try on dresses, after telling my consultant my budget, she led me to an area of the shop and we pulled dresses. Price tags were hidden. After trying on a number of beautiful gowns, we found the one! My Mom started crying, the consultant slipped a lovely veil on my head (I was not planning on a veil), and all of the other consultants and Betsy Robinson herself came over to tell me how beautiful I looked, blah blah. Done deal. Once they brought me around to the register, it turned out that the cost of the dress was more than $700 higher than the budget limit I told my consultant. That did not include cost of alterations (more on that later). The damage was done, my Mom and I were sold, so I bought the dress anyway.

Months later when I returned for my first fitting, all that needed to be altered was strap length, hem, and bustle. When I returned after the alterations, the hem was not even close to straight. When I noticed this, my consultant said "maybe its because you're lopsided" (!!!). She then stepped back, looked at me, decided I was not "lopsided", and then proceeded to explain that because the dress was cut on a bias, that's why the hem was not straight. Ridiculous. To their credit, they did not even try to make me pay for the additional alterations required to fix the hem. However, I went back again for my 'final' fitting and the hem was STILL not straight. They took the dress back to fix it again (1 week before my wedding, at this point), but when I went back to the store to pick it up, it was already packaged up, steamed, sealed, and was not supposed to be removed until the morning of. At that point I was so sick of it I just took the dress and hoped that the hem was fixed. I suppose it was, because I didn't notice anything majorly wrong with the hem the morning of my wedding.

There were additional problems that occurred with the ordering of my veil, but I think by now, my point has been made. Because the shop is upscale and beautiful, and the consultants are all nice young recently-married women, I had higher expectations with respect to the customer service and quality I would receive from Betsy Robinson's. I was sadly disappointed.
Services Used: Dress & Attire
Default-vendor-profile-pic
DiBC19
Wedding:
8/31/2008
2.6/5.0
My dress was perfect and exactly what I wanted, but I would not recommend Betsy Robinson. I would most of the people there to be unfriendly and rude. When my mom called to complain and actually spoke to Mrs Robinson, she didnt even seem like she cared. We were very dissapointed.
Services Used: Dress & Attire
Default-vendor-profile-pic
christine
Wedding:
3/11/2005
2.6/5.0
They were able to work out a payment plan with me and I loved my dress. however, they were very expensive and did not respond well when I mentioned I needed to stick to a budget. They do carry every designer out there.
Services Used: Dress & Attire
Default-vendor-profile-pic
Stacie
Wedding:
2/14/2009
2.5/5.0
I was very pleased with my Reem Acra gown purchased from Betsy Robinson, but not so much with my veil. I paid almost $250 for a custom veil and the beads were falling off when I picked it up a few days before my wedding. I asked them to repair it, and they just glued it back on with very obvious globs of glue. That left a bitter taste in my mouth. But the fit of my gown, I was very happy with.
Services Used: Dress & Attire
Default-vendor-profile-pic
reids
Wedding:
5/22/2009
2.4/5.0
I bought both my bridal gown and rehearsal dress from Betsy Robinson. Being a second time bride, I bought 2 bridesmaid dresses instead of a bridal gown. They didn't even have any bridal gowns in my budget ($700).

My bridal consultant, Estelle, was wonderful both times I worked with her. She found me several bridesmaid dresses in my budget that went with our glamourous beach theme. The trouble came when my dresses arrived. My party dress fit perfectly but my wedding dress was SO SMALL. I could not even sit down when wearing it. One of the other consultants suggested that I take it home and wear it around the house like it was a pair of blue jeans. I did take the dress home and spent the next 2 months trying to fit into it. Finally, 8 weeks before my wedding, I tried it on again. Still didn't fit. I called the salon and they told me to bring it back in. I was assisted by Toni, the head of customer service. She measured me and told me my hips were 2 inches bigger than when I was first measured. I hadn't gained any weight and was still wearing the same clothes so I'm not sure how that was possible. Then the seamstress came in, measured me, and said my hips were THREE inches bigger. As if I gained an inch in the minutes it took them to remeasure me. Toni told me that they'd have to order fabric and create new panels for my dress. I was less than enthused but with the wedding so close, I didn't know what else to do. A few days later she called and told me the salon would cover the cost of alterations but I would have to buy the fabric. I told Toni I didn't feel that I should pay for anything because I hadn't gained any weight and the dress never fit properly. She told me to come back in, try on the sample (same size as my dress, sample fit during my first fitting) and see if the sample was small too. I did and the sample fit perfectly. So basically my dress had been cut incorrectly. I didn't get fat, as they implied. They rush ordered me a new dress which arrived in 2 weeks. They gave me my dress in a plastic dry cleaner bag, not a bridal bad like they gave other brides.
If you do not have a lot of money, I would not recommend this salon. They have a beautiful selection but everything is over $1000. I definitely felt like I was treated differently due to the amount that I spent. Overall, a very disappointing experience.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
[Private]
2.3/5.0
I went to this place a few months ago and had the worst experience ever. After about 10min into the appointment with consultant ROSE I was either about to walk out of the place or start crying. She's extremely rude, unprofessional, and just the worst consultant you could ever have. If you get stuck with her, RUN. I'm serious, turn around and RUN home. I don't know why that woman is still working there after receiving so many bad reviews. As it turned out (maybe divine intervention?) another consultant ended up helping me out (can't remember her name but she was awesome) and also got the manager and store owner involved. The experience and treatment I received from Rose was too overwhelming for me to enjoy the rest of the appointment so despite the professionalism and kindness from the manager, other consultant and the owner, I just couldn't really focus and had to leave. In my opinion, if they're going to have terrible consultants like Rose working there, they need to at least offer a nice big glass of champagne. I haven't decided if I'll give this place another try but I can say that if I do, it'll be on a day when Rose is not there.
Services Used: Dress & Attire
Default-vendor-profile-pic
Lydia
Wedding:
8/3/2013
2.3/5.0
I bought my wedding dress at Betsy's, they sold me a dress that only had one strap - but one of my requirements that a dress have 2 straps. They assured me over and over it would be no problem to add another strap. Every time I went in for a fitting, the straps looked nothing alike. At one point, I could not lift either of my arms to even touch my ear in the dress because when they took it they pulled the straps in. I needed more and more fittings, and on the week of my wedding the straps still did not match - (There was a 1.5 inch difference where the straps connected in the back making it very off center) On top of the stress, they acted like they didn't have the space to schedule me - with my wedding days away!

Finally, the manager saw me last visit and went through the dress thread by thread. The straps had been such a disaster, I didn't have the gull to ask them to change anything else, but with her we realized the band around my waist needed to be taken in another 1.5 inch (uh wow) and part of the bustle was unfinished. With days until the wedding, they did manage to finish everything and the dress looked good- but what an unpleasant and tearful experience. I would not recommend doing any kind of alterations with them unless it is simply taking the dress in.

Also, my dress was a ball gown, fitted at the top and full from the waist down. My top half measured a size 2, but they ordered me a 4 since my bottom is a 4. I didn't think that made sense at the time because the dress didn't touch my hips. I feel now they did this so they could charge to take the dress in.

Betsy has a good selection and is a comfortable place to shop for a dress. I would not recommend having alterations done with them.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to review our salon. Though we are sorry that you had an unsatisfactory experience during alterations, we are grateful for your critique. Having a dress altered is a process and unfortunately it does sometimes take extra fittings to get things just right. Scheduling alterations appointments can be difficult, but we always try to do our best to fit brides in and be as accommodating as possible. Finally, we typically order a dress based on the largest measurement to ensure that it will not come in too small. This policy is based on our years of experience and the fact that not all dresses can be let out, but they can be taken in. We hope your wedding day was wonderful and that in spite of any prior stress, you could enjoy all of it.
Default-vendor-profile-pic
thornk01
Wedding:
9/19/2009
2.3/5.0
Run in the opposite direction!!! There were only two horrible experiences during my whole wedding planning process and this was one of them. First, in choosing a dress, I was rushed in and out, and hurried by the very unhelpful staff. I was actually steered away from more expensive dresses for some bizarre reason, when I expressed interest in looking. Then, the wrong measurements were taken, and when my dress came in, I was told it didn't fit because I had gained weight (when in fact I had lost 15 lbs!!!). The staff was rude and condescending. At the very last minute, Betsy Robinson herself came in to try to save the day, but by that point, they had left such a bad taste in my mouth that I would most definitely recommend all bride's stay clear of this place! The only time I cried during my whole wedding experience was here.
Services Used: Dress & Attire
Default-vendor-profile-pic
illiah
Wedding:
9/2/2007
2.3/5.0
i would definitely recommend Betsy Robinson's if you are looking for a special gown. The dress i bought was gorgeous and a good deal, initially. i bought an on sale sample dress by Forever Yours. It felt like a one of a kind dress, but the staff at Betsy Robinson's mislead me when they said it wouldn't take much to get it altered... Brides beware! Strapless, heavily beaded gowns will cost a FORTUNE to alter (my dress cost double after everything was said and done). DO your homework before investing this kind of money in a gown - a few wedding budget books from Borders or Barnes & Noble will give you an idea of what to look for, especially since the wonderful ladies at some, not all, bridal boutiques will take advantage of a naive bride. i would definitely recommend looking at more than a few boutiques, and check out the formal section in high end department stores, too. Don't let your excitement over THE dress take over your good judgement.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
2.2/5.0
The dress was gorgeous and reasonably priced for the designer I chose. Also, my fittings went really well, the girls who help with the fittings and the seamstress were all very nice. The problem here is the front desk associates. Every time I came for an appointment they were rude, talked on the phone while you waited to be helped, rolled eyes when you had questions or couldn't make the first time they proposed for an appointment, etc. I even sent the girl who originally helped me some feedback and although her response was very kind I never heard anything further about it. I honestly expected more for spending so much (but even if I spent very little I would have expected more!).
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Thank you for taking the time to post a review. We loved reading the positive things you had to say about our salon, but we also appreciate the criticism. We think of our front desk staff as very friendly and welcoming, but we are sorry that you did not experience that. We wish you all the best and we hope your wedding was wonderful.
Default-vendor-profile-pic
Leigh Anne
Wedding:
5/18/2014
2.1/5.0
Pros: Cute shop, big and open with large rooms and a great selection of gowns. Cons: Sizes: I'm a 12-14 and almost every single dress was size 8 or under. Bridesmaid section: You pull all your own dresses while they just stand there. Dresses are extremely expensive. The staff assigned to my party wouldn't even pull my wedding dress so I could see it with some dresses. Alterations: Do NOT get alterations here!! They ordered my size, which of course didn't fit perfectly so it had to be altered. (I swear that is done on purpose) $504 in alterations!!! And not that much needed done. They ended up taking $80 off but still $424 is ridiculous. With only a little over a week until my wedding and already being stressed, I didn't want to fuss with finding a seamstress so I just paid it. I went back for the try on and was devastated. Butchered. I wish I could post a picture. Strings were hanging out everywhere, beads were falling off, the bodice was puckered, the seam wasn't lined up right so it looked like I was busting out of my dress even though I had plenty of room in it, it was just AWFUL. I was so nervous about making them cut into it again that I only mentioned the seam. By this time it was only a few days away from my wedding so I had no choice but to trust they would fix it so I could pick it up pressed. (I'm 1.5 hours away). When picking it up, the seam was only slightly better so I tried explaining to the manager my disappointments. It was like talking to a robot. She's clearly had that conversation with numerous other brides because she was giving me lines that didn't even pertain to my situation. She kept saying "It doesn't always fit perfect the first time" It fit fine, the sew job was the problem! She refused to give me any kind of refund so I felt completely taken advantage of. Long story short: go there, find your gown, then take it some where else if you need it altered.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

Dear Leigh Ann,
Thank you for posting a review about our salon. We are sorry that you felt so much dissatisfaction with your experience. As for the wedding party department it is a little more of a self-guided experience, but we are always happy to answer questions, make suggestions and pull specific styles as needed. As for alterations, yes, they can be expensive. Gowns are ordered according to the designer’s size chart and to accommodate the largest measurement of the body. We order the closest size possible, but wedding gowns are made to be altered. We wish that if you were unhappy during your fittings that you had expressed yourself, so that we could better serve you. Our only goal is that you are happy on your wedding day, and we hope that was the case. We are sure you were a beautiful bride.
Default-vendor-profile-pic
Terry
Wedding:
5/25/2014
2.0/5.0
We bought a beautiful Watters gown from this shop, quite expensive, but perfect for my lovely daughter. The shop did not provide a breathable bag for the dress storage. When it came time for the dress to be steamed in preparation for the big day, they would not do this for us because we used our own extremely talented seamstress, a dear friend, for the minor alteration required. They will not steam press any dress that is not altered by their people. I would have been willing to sign a waver for any damage to the dress, I really take exception to such a rigid policy for a service that should be provided to all their patrons, regardless of alterations. I am not a happy customer, this being the only sour note in what has been a wonderful experience planning this special day.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
2+ years ago
2.0/5.0
I am giving a rather low score because of my experience with alterations. My experience with purchasing was fine. There was a good selection, the consultant listened to what I liked and didn't like, and my dress arrived with plenty of time before my wedding.

Having alterations done with Betsy Robinson's was awful. I had a different person helping me for each fitting, so I felt like my notes were not translated well. After the first alteration appointment, my dress was entirely crooked. They took the dress in only on one side, so the buttons down my back were several inches from where they should have been. They were also trying to fit my dress lower than I was comfortable - it felt like the entire dress would fall off. These issues were not addressed during my next (second) fitting.

Only during my last fitting, five days before my wedding, did they finally fix everything. It took 4-5 hours in the salon - they had to undo ALL previous alterations and start over. They also told me that the bra I previously purchased ($150, not returnable - and they told me initially this style/size was perfect) was actually not the right bra for the dress and I had to purchase another one ($50).

On my wedding day, the dress was too big. I was pulling it up all night. The double sided tape they provided so the lace would stay in place did not work whatsoever. When I removed the tape, it ripped my skin and left me bleeding.

I strongly encourage all brides to find alternate options for alterations.
Services Used: Dress & Attire
Default-vendor-profile-pic
AHill
Wedding:
5/14/2011
1.6/5.0
I had a terrible experience with Betsy Robinson. I bought my wedding dress, headpiece, shoes, jewelry and a belt plus 13 bridesmaids dresses thru them. The bridesmaids dresses were of terrible quality, they charged our girls for extra fabric if they were taller or larger. They also did not tell us till afterwards that they did not alter bridesmaids dresses. My dress was beautiful and of great quality but their alterations department was a nightmere. I had three fittings. The woman doing the alterations was very rude and did not listen or do what I asked. I ended up with an ill fitting dress on my wedding day. The dress fit better when I was looking at it to buy then it did on my wedding day! We talked to Betsy and asked for refunds when they told my size 16 bridesmaid to order a size 20 dress and she not only had to pay them extra but had to pay over 200 dollars to get the dress to fit. She declined and was very rude about the experience. If I could do it over again I WOULD NOT USE BETSY ROBINSON!
Services Used: Dress & Attire
Default-vendor-profile-pic
kris10
Wedding:
8/11/2012
1.5/5.0
I was so excited to try on dresses and I had my mom and mother in law to town to come with me to hopefully find the perfect dress. When I got there, the girls at the front desk greeted us nicely and told us Betsy would be with us in a moment. We waited for about 45 minutes and when she came, she did not apologize for being late. I wasn't too bothered by this since I was more excited to be there and ready to find the right dress for me. I explained to her what I was looking for and when she brought dresses in to me, they were very different from what I explained. When I asked to see some other dresses, she would seem annoyed and at one point said that based on my price range (which was up to $3000) she didn't think she could accommodate me. Not once did she say you look nice or you look pretty. When I asked her opinion on a dress, she said "well of course I like the dress, I bought it for the store." Bottom line, she seemed very annoyed and made this experience one that my family and I will now joke about for years to come. I left that day with tears in my eyes because I couldn't have been more disappointed, but now I laugh because it was such a joke. I would NEVER recommend this place to anyone. And if you have to go there, do not have Betsy help you. She is not professional at all and if you don't have $10,000 to spend, you might as well be a nobody to her.
Services Used: Dress & Attire
Default-vendor-profile-pic
Katrina
Wedding:
4/28/2012
1.5/5.0
Rose was awesome! The first dress she brought to me was the one! I didn’t have to have any alterations done at the store, and it was the sample dress so I paid and was done.
Now… My bridesmaid dresses, hair piece and the customer service was another story. I ordered the bridesmaid dresses in August, they were scheduled to come in in 4-6 weeks (wedding was in the spring, no problem). I lost track of time and December rolls around and…no dresses, no calls, no nothing. Long story short, they forgot to order them. I was told “in two weeks,” then “one more week,” the next thing I know it’s the end of January! They said that I should have gotten a notification that the dresses were in via a postcard in the mail. I never got anything, and who sends anything through the mail anymore? I’ve worked retail and if you order something, you call the person. The dresses were ordered WAY too big. One of my bridesmaids and I were actually able to put on her dress together and zip it up! But it “could not be reordered. The sale is final.”
My hair comb was ordered incorrectly, but “it’s the right one.” It wasn’t, it was too small and didn’t have a pearl. So it needed to be “fixed,” I said it needed to be reordered but they couldn’t do that. I wouldn’t have been able to call and ask about my order for a week, because the ordering manager was going to be out of the office. So I couldn’t ask anyone else that worked there? Weird.
It was “fixed” aka pop off the rhinestone and plop on a pearl, but that didn’t change the fact that it was still too small. They wouldn’t refund me if I didn’t take it anyway, “the sale is final.”
Since this has all past, I have heard nothing but awful things about this salon. Wish I did a little more homework before doing business with them. The only good thing was Rose. She was phenomenal!
Services Used: Dress & Attire
Default-vendor-profile-pic
Sheila
Wedding:
5/12/2007
1.5/5.0
I felt so cheated by Betsy Robinson's bridal and would never recommend this store to anyone else. My dress was gorgeous but required about 8 fittings because they forced me to order a size that was way too big so that I would spend extra money on the dress and then extra money on the repeated fittings.
Services Used: Dress & Attire
Default-vendor-profile-pic
stacey
Wedding:
5/25/2014
1.4/5.0
I recently went to Betsy ON a recommendation from a friend. I had visited 2 other salons but did not find a dress. I was excited because the place looked nice and I had such fun at my other 2 shops that I was really looking forward to the experience again. My wedding date is close and I knew that that day had to be the day. I was greeted by Ashley and proceeded to look for gowns. She was very unhelpful, immediately told me that the gown I found on their site was not there and that they had nothing like it. My maid of honor found almost the exact same gown about 5 minutes later. She acted like she hates her job, barely spoke to me despite my efforts to joke with her and talk with her. She had no personality. I wanted so badly to have a fun day but that did not happen. I found my dress only to be told they could not get it in time and she didn't think they would sell it to me off the rack. This was after trying it on twice and talking about all of the ways we could make it look my dress in the picture. She was also caught rolling her eyes by my friend. The manager did agree to sell it to me but only after a stressful wait. Thank god my mom and friends were there to make it a little better for me. Ashley needs more training and maybe another line of work where personality isn't very important. Pick another salon or at least don't get her as your consultant.
Services Used: Dress & Attire, Wedding Planning
Default-vendor-profile-pic
Diane
Wedding:
5/27/2007
1.4/5.0
Let me start by saying, I loved my dress!!! Absolutely gorgeous and one of the only places that carried it. However, the staff was horrible!!!! Betsy Robinson's was the ONLY thing that went wrong with my wedding...everything else was perfect! I will never forget two incidents I had there. The first was when the store employees measured all 7 of my girls, wrote down their measurements and then ordered the wrong sizes for 5 of them...and then tried to say that I told them the wrong sizes...um, no, you took their measurements, wrote them down and made the call to the company to order them...I don't know what my girls' "sizes" are!!!! After fighting my way to the manager, the manager tried to put the blame on me too and told me I would have to pay for all new dresses! I was not having that and I fought with her until she finally got off of her high horse and looked in the file and saw that her employees had indeed wrote down the correct measurements, but ordered the wrong sizes. Then, when I went in for my final fitting, I did not need any alterations (thankfully, so I thought). I was charged $280 to show my sister how to do my bustle (and I was not told that I would be charged for this unnecessary "training"). I about flipped out!!! What a waste of money and a huge rip off!!!
Services Used: Dress & Attire
Default-vendor-profile-pic
Cate
Wedding:
9/22/2012
1.2/5.0
My experience with trying on dresses was pretty good. Not as good as I had had at other salons, but I think that is just the nature of the SIZE of the salon. They don't take the time to make each bride feel as special because they have SO MANY BRIDES. Once my dress came in, I went to try it on with the shoes that I had selected. At this point I found out that my dress was not long enough for me to wear heels taller than 1 inch. I guess I should have thought of ordering extra length at the time, but I was just thinking about all sorts of other things! This was very frustrating to me as I think that it is the consultant's job to determine the length and size that is going to work for each bride. It's not like I'm 5 2 and wanted to wear 9 in heels. I'm 5 8 and this should have been thought of when I ordered the dress. Anyway, I had to return my shoes and go on a search for cute kitten heels or flats, which turned out to be next to impossible! I ended up with flats that I did not like. Really, it wasn't THAT big of a deal, but for the amount of money I was paying, the dress should have been exactly how I wanted it. The original round of alterations went well; however, the alterations lady needed to take in the boning in the chest because I'm a bit smaller in that area :) This turned into a disaster with multiple rounds of changes because they completely deformed this area of my dress. This lead up until THE DAY I had to leave for my wedding. Honestly, I am not that picky or difficult. It was completely messed up. I could not try it on the day that I picked it up because it had to be mounted on a bust to keep its shape, I just had to HOPE and HOPE and HOPE that it ended up being fixed.
Everything ended up being great the day of, but the process was just TERRIBLE. And the staff is very unhelpful and unprofessional, and worst of all, UNAPOLOGETIC. My suggestion: Go here and find a dress. If you find one, call around and go buy it from ANOTHER SALON.
Services Used: Dress & Attire
Bg20
Chantal
Wedding:
11/1/2008
1.2/5.0
Oh Betsy! How I hated your alterations department! I went to Betsy because the designer that I liked was having a trunk show. Rose was my consultant and she was great and helping me find my dress and veil! The dress buying part was great! I had been to Hitched in Georgetown and Bridal Images in Rockville and Betsy's had the best selection of dresses and her store looks like an actual bridal gown salon with nice dressing rooms. Everything was fine until it came to the alterations. IF YOU GET YOUR DRESS HERE DO NOT HAVE IT ALTERED HERE! When I went for my first fitting I immediately knew they were weird. They have one woman taking your measurements and another woman writing them down. Does that really take 2 people? The next mess up was my bustle. Allie, the woman actually doing the alterations, said that there are only 2 bustle styles. Um, ok Allie I dont know that much about wedding dresses but Im not that stupid! I know that bustles come in more than 2 styles!!!!! So after getting her to get creative she showed us a third bustle that was much better suited to my dress. So we left thinking everything would be fine. Come to the second fitting:They took it in and adjusted the straps however, they had not hemmed the dress. Also, the bustle was off. Its hard to explain but the back of the dress when bustled looked uneven. My mother was furious! When she asked Allie to fix it, Allie said that that "would be another $10 because I dont give free work!" Betsy of course was out that day and the next person in charge said she could bring it down to $7. Obviously, money was not the issue! The issue was that Allie did a crappy job and should fix it since it was work already paid for. As for the hem, it was too long since it was still only pinned. The other girl who wrote down my measurements had the nerve to ask me if I was wearing the same shoes! Of course, I was wearing the same shoes you idiot! It my wedding dress that needs to be perfect! Why would I all of a sudden be wearing different shoes?! So, we asked them to finish the dress and that when we came the next time we expected it to be done perfect! So, the third time came around and it seemed to be fine except that the lining was longer than the chiffon when it was bustled. So I had them fix that and press it and finally I took it home. That same day another bride was in there who told me her wedding was the next Saturday and they were still messing with alterations! If you end up getting your dress there and want to do the alterations there please GET THE PRICE LIST IN ADVANCE. Rose had told us alterations should be no more than $200 because the style of my dress didnt require that many alterations. Which in fact, my dress didnt. But when we went to pay for the alterations, which you do upfront, they charged us $360! They didnt even show us a price list! Overall, Betsy has a long way to go with her alterations department! If you go there and get alterations, please heed my advice and DO NOT have Allie do them!
Services Used: Dress & Attire
Default-vendor-profile-pic
Erin
Wedding:
9/1/2008
1.1/5.0
We went to Betsy Robinson's despite it being out of our price range and I found an amazing dress by Pronovias there, much cheaper than most of the gowns, but it was so beautiful my mom told me we would purchase it straight away. The woman who helped us was understanding of our low budget (for that store) and was helpful when I was looking at gowns. She did pressure us to buy it straight away, however, even though my instict said "go home and look at the price online". We did buy it and paid extra for the rush order though because we were on a very short time line.

They measured me and ordered the dress and they told us they would contact us when it came in, probably by the end of July. I didn't hear from them by the end of July so I called only to find out that the dress had been in since a few weeks prior. This frustrated me. They claimed to have mailed out a card, even though they had my cell # on file and we definitely never received a call. Judging by the forgetful manner of the staff as we later discovered, I am sure that they never bothered to send anything out, or even attempt to contact me. OK for a cheap store, but not when you're paying a $500 markup on a dress. Not cool.

Then the Alterations... I scheduled my first appointment in the beginning of August, and my wedding was September 1st. No one warned me to make my other fitting appointments in advance, and this was frustrating because they booked out 90% of the evening appointments which made it horribly difficult and inconvenient for me to try to get there on the days they were open past 5 or 6 or whenever. Coming from 45 minutes away where I work, or further with traffic, they still seemed baffled at me not being able to take off work for a dress fitting. However, we did squeeze in the appointments.

The first fitting was fine, the seamstress very quick and hurried. She pierced my arm skin twice during the fittings, not cool. They took in the sides of the dress the first time. When I went back for my second fitting it was still much too loose at the top, which I pointed out of course and they had to fix that for me. They pinned up the hem and the bustle which took a while.. My aunt was there to help ensure that the pins were being placed correctly and did have to make a few suggestions during that appointment. Once again it felt very rushed. I had considered taking my dress elsewhere for alterations considering how much they charge, but I figured they'd do the best job on such a complicated dress, and that if they screwed up they'd fix it, because I bought the dress from them, so we caughed up $60 for taking the sides in, and a whopping $280 for the hem and bustle... ridiculous!

I went back for my final fitting which was only 6 days before my wedding, and as I went in to the fitting room the young girl asked "so you're here for a try-on?"... "no, my final fitting....!" "oh.. okay... huh." And she got the dress out for me to put it on, and voila! No, the hem was not sewn. Even more ridiculous, half the pins were missing. She explained: "Oh yeah, so when the seamstress went to do your hem, some of the pins fell out and she was worried that if she started sewing it then it might not lay right, so she wanted you to try it on first so she could re-pin it".
I was really frustrated with the shop at this point, because there were 2 weeks in between those fittings, and no one had bothered to call me to tell me this was happening. I only had 5 more days to the wedding and obviously was insanely busy (and working) during that time! I asked her why no one had called to let me know about the problem and she just shrugged, with no apology or anything. The seamstress also didn't apologize. I told her that the problem was that I had my bridesmaid drive from over an hour away to come with me so she could learn the bustle, and my mom who drove from 45 mins in the opposite direction, during rush hour. Now they expected that I could just bring them back the next day when they sewed it up???

The seamstress repinned the dress, and then in order to appease us, they offered that she could quickly sew in a few of the ribbons to do the bustle, and then show my bridesmaid how it worked so she wouldn't have to come back the next time.
The problem was that while we waited 30 minutes, the seamstress hurriedly sewed in a few ribbons and buttons and loops and came back out to demonstrate, and it was very unclear how to do the bustle for my poor bridesmaid. In fact during the reception when the dress started falling apart it was horribly obvious how shoddy the alterations were. Perhaps they need more staff, as the girl told me "the seamstresses basically sleep here, they are so busy right now". Instead of running a sweatshop they could run a proper business and hire seasonal staff if necessary. I'm sorry but it's not my problem that they are busy, if they can't handle the work load they need more staff or they need to stop charging ridiculous prices. They can try to convince me that it's a difficult hem and bustle to complete but when the seamstress then goes back and sews in 5 out of 7 bustles in 10 minutes, I'm pretty sure I shouldn't be paying $290 for that work. As she showed my bridesmaid how to do the buttons, one of the buttons snapped off and was hanging by a thread. It was all too easy to have them fall off, and she assured us she would reinforce the buttons and fix it for us.

Since not all the bustles were done, we only had a fairly good idea of how they would work. But they assured us it would be simple to figure out.
I had to schedule to come back the next day and made an appointment for 6:45 pm. I arrived on time despite the traffic and my work schedule and they had me sit and wait for 45 minutes before they even said hello, and didn't even apologize for the wait. Once again they complained about how busy they were. Sorry but they need to learn better scheduling. They had girls trying on dresses for their friends (not even for alterations yet) who weren't getting married until December, where I was sitting there for 45 minutes because of an error on their part, 4 days before my wedding wondering if my dress would ever be done properly.

They finally took me back and I put the dress on for my mom to see. To my horror, the hemline was bubbled and uneven in the front in one part, and I could see the crinoline layer on each side of the dress, as it was longer than the overskirt. The seamstress didn't notice this, once again, or chose not to notice it at least, likewise the young female sales clerks. I pointed it out to them and the seamstress grabbed more pins and started pinning the underlayer up again, to fix it. The clerk tried to show my mom how to do the bustle, and was stuttering and horribly confused, and confusing my mom even more. She tied up a couple of them, in the wrong order, and apparently incorrectly. The dress didn't lay right, but she dismissed it. The seamstress saw the way they were tied later and admonished "who tied this like this? it isn't done right." It was their own staff, thank you.

The dress was also not steamed or pressed. I asked them what was going on with that, "so, I guess it won't be ready for us to take it home today then?" "oh... were you supposed to?" was the response. Yes, obviously, we were supposed to take it home yesterday! They wanted us to drive out to pick it up again! How many visits on the final days before my wedding do they expect me to make?? They were getting ready to close, but they offered to fix the crinoline and steam and press it so we could take it, we'd just have to wait about 45 minutes. I was so thirsty and this posh place doesn't even offer you a glass of water, so we went next door to panera for a drink and a bite to eat while we waited. It took over an hour for them to bring the dress out, and they told me, no you don't have to try it on again, and while I knew better, I was too exhausted, we'd been there 3 hours, and I was sick of dealing with them so we just took the dress. They had already bagged it up so we couldn't even see what it looked like, how clever. They locked the doors behind us and my mom took the dress home.

On the night before my wedding i was looking at the dress and was really disappointed. They didn't press it, or if they did, they didn't do it well. The hem in the front was still bubbly and uneven in one part, they just hadn't sewn it straight. What was worse, where they cut the material in the front, it was jagged, like a young child cutting a piece of paper. Literally some places the hem was 1" and others it was 3.5", that uneven... How did I notice? well rather than sewing the edge of the material before attaching the tulle to the bottom of the top layer, they left it unfinished... so you could actually see the jagged edge of material just like when there are two layers of white cloth versus one layer in some areas, it looked horrible and sloppy. I think I could have done a better job. The other fabulous find was that not only had she not reinforced any of the buttons, but the one that broke off was still dangling by a thread. The back of the button (plastic) was split and at 11 pm the night before my wedding I was using crazy glue and a thread and needle and sewing up my own dress. Could you imagine the frustration?

On the wedding day, no one else noticed, just me and my mom and bridesmaids, but you forget about those things and enjoy the day.. until the dress was bustled and I tried to dance. There must have been a missing bustle because the dress was too long on one side, but we all searched and found no way to tie it up, all the ties were tied. Unless when they set it up, they lined up the wrong ties or something... I don't know... but none of us could find a way to fix it... so I had to hold my dress up with my hand the entire night... and slowly people started to step on it by accident and it ripped out several other ties, which were precariously affixed, and by the end of the evening I was dragging around most of the train and my arms were tired and all my pictures of me dancing show me holding up the darn dress!!

I'm sorry, but all of this is completely unacceptable, and I'm frustrated with the business as a whole. Poor job, I definitely do NOT think you "get what you pay for" with this store. Try it on there, then buy it elsewhere.
Services Used: Dress & Attire
Default-vendor-profile-pic
kate
Wedding:
5/30/2009
1.0/5.0
Betsy Robinson has many gorgoes dresses to choose from and the sales women that I worked with was very kind and helpful. However, once I had purchased my dress the seamstress was not as kind or helpful. She was pretty much rude and seemed very rushed. I went back many times over a couple of months to get the alterations correct, with the last fitting being less than two days before I left for my wedding. The dress was still not satisfactory, so I took the dress to my personal tailer and had him redo the dress two days before the wedding. The veil was also incorrect when I received it, but they did send that back and have that fixed. I was not satisfied with the customer service as all.
Services Used: Dress & Attire
Default-vendor-profile-pic
Angy
Wedding:
4/21/2012
0.9/5.0
Although I loved my dress and had a good experience during my first visit (to pick out my dress), my subsequent "appointments" were absolutely terrible.

I had to wait almost 2 hours for my first fitting although I had made an appointment 2 months in advance. The consultants never apologized. When asked, they only said "it's busy on Saturdays." When I made the appointment I did not request a specific day, it was a member of Betsy Robinson's staff that chose Saturday for me.

The staff never gave us any idea of how much longer we would have to wait when we asked and claimed that there was no manager present when we asked to speak with one. I felt like my dress was being held hostage as I watched other women come into the store to shop for dresses and get served almost immediately. It is obvious that once they have your money, they do not care about giving you good service at all.

My second fitting (on a Wednesday) was also delayed by about 1 hour, though the seamstress and the consultant that day were much more friendly and accommodating. The day I went to pick up my dress (the day before my wedding) the consultants loudly complained about a customer that had apparently spoken badly about them. I am unsure whether they were talking about me, but regardless it was completely unprofessional. They really made the entire experience very stressful and unpleasant. I really hope I never have to go back there again.
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

I am so sorry that you were disappointed in the service you received in our salon! Please accept our most sincere apologies! Running an hour behind is very untypical for us, even during our busy season. However, I do wish that our reception desk would have been more clear in explaining and more accommodating during your wait. As far as the complaining about a customer you overheard I can assure you it was in no way related to you. This was extremely unprofessional. We appreciate your review as it enables us to strive to improve our level of service to each and every customer. Thank you!
Default-vendor-profile-pic
temikabaker
Wedding:
7/1/2009
0.8/5.0
Betsy Robinson’s Bridal Collection is running a racket. Her stores sold me a dress and told me that my measurements were sizing at a 10 in the hips. For my adult life I have always been a size 6, but I figured they’re the HONEST expert’s right. Well NO!!! I explain this to Erin and she said she would order me an 8. Now I’m thinking, in the back of my mind, you just told me I was a 10 by measurements. I should have known something was up then. I got my size 8 in the mail and guess what; it was too big even in the hips.

So not only does Betsy want you to pay for the dress but built-in alterations cost as well. Because I have to now pay $80 plus tax so a $200 dress will fit. She was unwavering in accommodating me as a customer ever after I offer to settle to split the cost of the alterations. I will never do busy with her again and I hope you choose not to as well.

I expect more from a business owner and the employees she has working. Now that I’m reading other bad reviews, I don’t know how she is still in business. You are not a valued customer after money exchanges hands. I guess some “people” are looked down upon to her.
Services Used: Dress & Attire
Default-vendor-profile-pic
Anonymous
Wedding:
Recently Married
0.7/5.0
THREE WORDS NO, NO, AND NO. My experience at Betsy Robinson's Bridal was horrible. The receptionist was loud, rude, and used no discretion. The owner, manager, and customer service team seemed to serve customers based on their financial perceptions of them. They can care less about doing what's right and treating customers fairly. They only care about how much money you are spending. Worst of all when it was time for me to pick up my gown. They gave me a hard way to go. They turned what should've been a beautiful experience into a nightmare!!!!!
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We were very sorry to read this review of our salon because we are very proud of the way we treat our brides. We never want anyone to have a nightmare experience, and we are sorry that you did. We treat all our brides equally and are always respectful of their budgets. What is important to us above all else is that each bride has an amazing wedding day. We hope that was true for you.
Default-vendor-profile-pic
S
Wedding:
2/16/2013
0.7/5.0
Dealing with Betsy Robinson was the worst experience I have ever encountered working with a vendor. Despite the pitch of being ranked “#1” by Brides Magazine I have never seen such disinterest in providing quality service and product. Robinson herself is a detached unprincipled individual and those who deal with her should be wary. I cannot recommend this group to anyone. Check their ratings with the Better Business Bureau to confirm...
Services Used: Dress & Attire
Betsy Robinson's Bridal Collection responded with the following comments:

We are displeased to hear that you were dissatisfied with your experience at our salon. When our customers are not satisfied, we are not satisfied. After 35 years of being one of the Nation’s most respected and admired wedding gown boutiques, we are very concerned about your observations. All feedback is essential so we continue with our strength in service and reassess aspects we may have overlooked. Regardless if one chooses a gown from our salon or not, our goal is to make every individual’s visit meaningful.
We would like to invite you back so you can see how much we care about our brides and how professional our staff really is. If you are not able to visit us again, please contact our establishment so we may speak with you to address your concerns.
130x130_sq_1287517404389-fbavatar18406699
Sabrina
Wedding:
9/4/2011
0.7/5.0
Absolute worst customer service I have ever received. Every single time I went there AFTER purchasing my dress there was an issue. They ordered my dress in the wrong size, but instead told me it was my fault because I must have gained weight. When that turned out not to be possible, they blamed it on the manufacturer. The second time they ordered the wrong veil. The third time they made alterations that they weren't supposed to so they could charge me to make changes again. I asked to speak to the owner who couldn't possibly have cared less. In fact she told me so to my face, and refused to help resolve the problem. Instead, the told me "Well, it's not my problem you can't be satisfied." She is an awful women, and I wouldn't recommend anyone to these liars. If you go, I suggest you bring support. You will need it!
Services Used: Dress & Attire
Default-vendor-profile-pic
sarah
Wedding:
10/25/2013
0.6/5.0
This place has gone down hill. I have a 3 page letter i am writing to their owner it was so bad. If you are interested in the story , and I hope you would be please email me to attain a copy. In short they messed up 8 bridesmaid dresses , the order and the alterations and proceeded to give the WORT costumer service i have ever experienced. The Manager is completely incompetent . If the owner steps up I will let you all know but as of now, please avoid the extra stress and go somewhere else! I get married this month so my experience is recent!
Services Used: Dress & Attire
Default-vendor-profile-pic
allison.ryan83
Wedding:
9/25/2009
0.0/5.0
I don't even know where to start. When I bought my dress at Betsy Robinson's my sales girl, Estelle was FABULOUS-very sweet, professional and honest which was so refreshing. Estelle was not pushy or trying to make a sale that day, but wanted to make sure I was content and happy with my choice and even went so far as to tell me to think about it and make sure my choice was really what I wanted.

I fell in love with my dress and ordered it that day. YAY!

When the dress came in 6 months later I went for my first fitting and I fell in love with my dress all over again! The seamstress Rosa took measurements and I specifically told her to not touch anything except to take in at the bust as my dress was strapless and continued to fall down as it was entirely too big in the bust.

I went back for my second fitting two weeks later and it didn't fit AT ALL. It was entirely too tight in the bust and waist and too my surprise there were snags all over the front of my beautiful and not to mention $3,000 gown!!! The assistant who happens to be Betsy's Daughter told me that Betsy's "has special machines to get the snags out". She told me this AFTER she told me to excuse her cigarette breath as she had just smoked her first cig of the day-real classy right??? All this while wearing a beat up on black tank top and dirty old flip flops. Eww!

So I go back for my THIRD fitting and the dress is a mess still. The hem line was too short, dress too big, MORE snags than before and there was bunching in the waste of extra material that came out of no where. The seamstress told me it would be an additional cost to get rid of the bunching material AFTER I had already paid over $300 for alterations.

So I go back for my FOURTH fitting and yet again-the dress was a mess.

In the end I went to Betsy Robinsons for count them SEVEN FITTINGS! Finally at the end they had another seamstress work with me for the last fitting and she FINALLY got it right. The snags never came out but I was just so sick and tired of fitting after fitting and dealing with such unprofessional and rude people I just wanted to take my dress and get out of there.

The only one who showed any concern for my situation was the manager Toni and Estelle who learned of the situation at the second to last fitting.

So i went for 7 fittings and five out of the 7 I stood there in my wedding dress which I grew to absolutely HATE crying my eyes out. One of the fittings Betsy herself walked right on by and didn't even stop to see what was going on.

I would STRONGLY advise future brides to not even step foot in that store. The associates are rude, unprofessional and wouldn't know the word CLASS if it bit them on the butt. I wish I had seen the REAL Betsy Robinsons before I continued giving them my business.

Good luck!
Services Used: Dress & Attire

MAP

 
1848 Reisterstown Road, 2nd Floor, Baltimore, MD 21208 See On Map
Thanks for visiting the vendor listing for Betsy Robinson's Bridal Collection
Please let this vendor know that you found them on the WeddingWire Network.
Ww_logo
 
220x220_1364325505736-robgreer120929135149