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Bijou Bridal & Special Occasion

Orlando , FL
CONTACT US
CONTACT US

LOCATION

7940 Via Dellagio Way
Orlando, FL 32819 US (map)

PHONE

407-434-8398

WEBSITE

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ABOUT US

Bijou Bridal & Special Occasion is a full service bridal evening wear salon offering an exquisite collection of designer bridal fashions and the most current styles in evening wear. We... Read more
Bijou Bridal & Special Occasion is a full service bridal evening wear salon offering an exquisite collection of designer bridal fashions and the most current styles in evening wear. We have been serving brides since 2005. Our flagship salon is located in Paramus, NJ, only 30 minutes from New York City. We also have multiple locations throughout the country including our Ardmore, PA, Oakbrook Terrace, IL, Coral Gables, FL, Honolulu, HI, and now our Orlando, FL location. Read less
Dress & Attire

PHOTOS

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REVIEWS

1.9
out of 5.0
2.0/5.0
2.0/5.0
2.0/5.0
3.0/5.0
0.5/5.0
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Private User
Wedding:
11/14/2014
1.9/5.0
First off, I LOVED my dress! It was absolutely stunning and I received compliments on it from everyone! However, the experience at this particular store was not good to say the least. My first time there was enjoyable - they were very helpful, took their time, made me feel special, everything was good. I picked the dress 8 months out and they said it normally takes 6 months to get it in. So I wait. And wait. And wait. I call 3 times and they kept telling me it still hadn't arrived and they would be sure to call me. But we're about 5 weeks before the wedding so I'm starting to worry. Finally it comes in, and I do my first fitting. They tell me the alterations will get started and then I'll have another fitting in a week or 2. I didn't hear from them for 2 weeks, so I call. They ask me if I can pick up my dress that day because they lost their leasing space and all the dresses were going to be shipped to Miami THAT NIGHT. I'm 2 hours away from the store and at work, so no, I couldn't just swing by and pick it up. I sent my mom and she said she walked in and the whole store was cleaned out and the dresses were being put into a Penske truck in the back. Luckily she was able to get my dress, but the alterations hadn't even been started. And if I hadn't called, my dress would have been shipped to Miami without me even knowing 2 weeks before my wedding with no alterations. I was FLOORED! They also told me all alterations were included in the $300 alteration fee, and we found out that it only covered the basics - basically a bustle and minor alterations. The dress was beautiful, but the service was poor - especially the communication. I've heard other stores are better with services, but just give yourself PLENTY of time so you don't feel rushed at the end if things don't go smoothly.
First off, I LOVED my dress! It was absolutely stunning and I received compliments on it from everyone! However, the Read more...
First off, I LOVED my dress! It was absolutely stunning and I received compliments on it from everyone! However, the experience at this particular store was not good to say the least. My first time there was enjoyable - they were very helpful, took their time, made me feel special, everything was good. I picked the dress 8 months out and they said it normally takes 6 months to get it in. So I wait. And wait. And wait. I call 3 times and they kept telling me it still hadn't arrived and they would be sure to call me. But we're about 5 weeks before the wedding so I'm starting to worry. Finally it comes in, and I do my first fitting. They tell me the alterations will get started and then I'll have another fitting in a week or 2. I didn't hear from them for 2 weeks, so I call. They ask me if I can pick up my dress that day because they lost their leasing space and all the dresses were going to be shipped to Miami THAT NIGHT. I'm 2 hours away from the store and at work, so no, I couldn't just swing by and pick it up. I sent my mom and she said she walked in and the whole store was cleaned out and the dresses were being put into a Penske truck in the back. Luckily she was able to get my dress, but the alterations hadn't even been started. And if I hadn't called, my dress would have been shipped to Miami without me even knowing 2 weeks before my wedding with no alterations. I was FLOORED! They also told me all alterations were included in the $300 alteration fee, and we found out that it only covered the basics - basically a bustle and minor alterations. The dress was beautiful, but the service was poor - especially the communication. I've heard other stores are better with services, but just give yourself PLENTY of time so you don't feel rushed at the end if things don't go smoothly. Read less
Services Used: Dress & Attire

MAP

 
7940 Via Dellagio Way, Orlando, FL 32819 See On Map
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