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Black Tie Formal Wear
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4.5 
(4.4/5.0)
 
Quality of Service 
(4.8/5.0)
 
Responsiveness 
(4.8/5.0)
 
Professionalism 
(4.4/5.0)
 
Value 
(4.4/5.0)
 
Flexibility 
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Dominique
Wedding:
11/30/2012
 
5.0 out of 5.0
We worked with the store in Oak Park but the customer service was fantastic! We were able to pick up tuxes the day before the wedding and we were able to have some of the groomsmen tuxes altered on the spot. They followed through with all transactions and were on top of their game! We reccomend them for all events.
Services Used: Dress & Attire
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Art
Wedding:
4/30/2011
 
2.4 out of 5.0
Not at all what I expect when renting a tux.

Of the 8 people renting tuxes in the wedding party, 6 had problems with what was given to them. Problems ranged from missing buttons and incorrect tie styles to completely wrong size (by a lot) tuxes.

It was bad enough that they had to deliver tuxes to 3 of the participants the day of the wedding, and those were almost late too.

I'm getting married next year and I IMMEDIATELY ruled this company out from getting my business because they clearly do not check their work before they assume that it's ready. Every problem that we had was something that should have been caught in a QC cycle.

On a positive note, the staff was friendly and was willing to do what they had to in order to get the problem fixed.
Services Used: Dress & Attire
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Tina & JJ Wedding
Wedding:
9/26/2009
 
5.0 out of 5.0
Thank you thank you thank you to Ken at Black Tie. What I thought was going to be an issue ended up being a blessing. We thought we changed the tie color when we switched dress colors and didn't. When the guys picked up their tuxes and saw light blue ties instead of platinum they called me and I panicked. Ken was able to find the most amazing charcoal patterned tie that just went perfectly with the style of the wedding.
Services Used: Dress & Attire
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Kathleen
Wedding:
4/18/2009
 
5.0 out of 5.0
Black Ties was excelent. We husband is a big man and they worked with us for everything. Would reccomend them.
Services Used: Dress & Attire
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brthomas08
Wedding:
9/7/2008
 
5.0 out of 5.0
Black Tie Formal Wear South Holland IL provided not only the tuxedos for the groomsmen but also the invitations. You can get 50% off your invitations when your order your tuxedos through them. I placed the invitation order and got them back in three days with no mistakes or printing issues. I received so many compliments on the invitations, they set the tone for the entire event. Not to mention how handsome my husband looked dressed in his tux, made me feel lucky. Thank you guys you just dont know how much you helped me. For kind and attentive service absolutely go here they make it so much easier.
Services Used: Dress & Attire, Invitations
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Erin
Wedding:
6/9/2007
 
5.0 out of 5.0
Not only did I get my tuxs there but also got the invitations there. Everyone there was there for us to help us find the best invitations that suited my husband & I and they had an amazing variety of tuxs. From styles and designers to colors. They even had a fast return on getting the invitations back to us so that we could get them out.
Services Used: Dress & Attire, Invitations
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melissa
Wedding:
2/3/2007
 
4.8 out of 5.0
very nice people here. worked well with us and made everything so convenient. they made sure we were in and out when we came in and did not want to waste any of our time.
Services Used: Dress & Attire
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koopac7
Wedding:
9/21/2002
 
4.0 out of 5.0
My husband and his groomsmen got their tuxedos here. They were very proffesional, although kind of pushy on ordering other special things through them( like invites etc...) They got everything in on time though, and of course gave my husband his tuxedo rental free with the rentals of his guys. Overall a very easy place to deal with!
Services Used: Dress & Attire
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