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Bliss Bridal

Newburgh , NY
CONTACT US
CONTACT US

LOCATION

1227 Rt 300
Newburgh, NY 12550 US (map)

PHONE

845-565-3300

WEBSITE

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ABOUT US

Nov 1, 2010 we became the proud owners of Bella Couture Bridal. When we took over, we had over 100 customers under contract awaiting the arrival of their gowns and trusting in us to see... Read more
Nov 1, 2010 we became the proud owners of Bella Couture Bridal. When we took over, we had over 100 customers under contract awaiting the arrival of their gowns and trusting in us to see them trough their wedding planning process. It was our goal to have a seamless transition so we decided to keep everything the same in an attempt to comfort those customers and gain their trust. In Sept 2011, we fulfilled our last contract that was initiated with the previous owners. Once all the old contracts were completed, we knew we could slowly make changes to the store and make it our own. The first of those was changing the name of the store, so Jan 2, 2012 we reopened our doors as Bliss Bridal. The word bliss means; to be in a state of profound satisfaction, happiness and joy, which should be the foundation to any marriage, and it's our goal to make your wedding planning experience with us a blissful one.
There were a few things that we weren't aware of when we bought the store. One was the friendships we would form and another is the mixed emotions that come along when our brides wedding days finally arrive. On one hand, we are so happy for them, and are feeling so fulfilled knowing we assisted them through one of the most important days in a girl's life, but we are also feeling very sad knowing we won't see them in our store on a regular basis any longer. Somewhere along the way, our customers stop being our customers and become our friends! So whatever occasion you are shopping for, we care about you and would be honored if you chose us to share in your special occasion.
Sincerely, Rachel Taylor & Keri Ciastko Read less
Dress & Attire

REVIEWS

4.3
out of 5.0
4.3/5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.3/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
Im looking for something simple & nice
Im looking for something simple & nice
Im looking for something simple & nice Read less
Services Used: Dress & Attire
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Diana
Wedding:
8/22/2014
5.0/5.0
I wish I could give Bliss Bridal 10 stars for each area! The help, patience, and beautiful compliments I got each time I tried on a dress were OUTSTANDING!!! So friendly and personable...literally everyone that works there! I said yes to a Maggie Sottero dress and got a great price too!!
I wish I could give Bliss Bridal 10 stars for each area! The help, patience, and beautiful compliments I got each time I Read more...
I wish I could give Bliss Bridal 10 stars for each area! The help, patience, and beautiful compliments I got each time I tried on a dress were OUTSTANDING!!! So friendly and personable...literally everyone that works there! I said yes to a Maggie Sottero dress and got a great price too!! Read less
Services Used: Dress & Attire
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Jessica
Wedding:
5/3/2014
1.1/5.0
An absolute nightmare for me :( My biggest problems:

• Time Management: My bridal gown fitting began 45 minutes late, because they admittedly did not set aside enough time for the prior appointment . My bridesmaid fitting appointment also took two hours because the associate left halfway through to help other people.
• Lack of customer service: For an accessory appointment I was pointed in a general direction and had to flag someone down 15 minutes in when no one offered to help. When Bliss stopped carrying the belt I had picked out, they advised me to blindly “order off Etsy." It was weeks later that the owner offered to contact the belt company, and then did not follow up with me.
• Responsiveness: Multiple e-mails and phone calls went unanswered.
• Questionable business decisions: My bridesmaids gowns were ordered over a month after we left the store (nine months prior to my wedding) and came in nearly three months later than the store originally indicated. Our final estimated ship date? Three weeks before my wedding. That was the SHIP date.
• Constantly getting the wrong information: My wedding gown came in over two months late. When I asked why, one person said it was “based on my wedding date” (which another employee denied), then it was weather delays, then it was Chinese New Year, etc. Eventually I was given the tracking number and told it was being “overnighted” (this was screwed up too, it took five days). When it finally arrived no one at the shop even called to let me know. I had to watch it myself and immediately call for an appointment.
• Extremely disorganized: Invoice specifically said not to buy shoes until dress came in. When my dress came in, I was asked if the example shoes were my wedding shoes. I explained that the invoice said not to purchase. Staff argued otherwise and then could not find my invoice. I checked at home, and that was, in fact, what it said.

My advice: look elsewhere.
An absolute nightmare for me :( My biggest problems:

• Time Management: My bridal gown fitting began 45 minutes Read more...
An absolute nightmare for me :( My biggest problems:

• Time Management: My bridal gown fitting began 45 minutes late, because they admittedly did not set aside enough time for the prior appointment . My bridesmaid fitting appointment also took two hours because the associate left halfway through to help other people.
• Lack of customer service: For an accessory appointment I was pointed in a general direction and had to flag someone down 15 minutes in when no one offered to help. When Bliss stopped carrying the belt I had picked out, they advised me to blindly “order off Etsy." It was weeks later that the owner offered to contact the belt company, and then did not follow up with me.
• Responsiveness: Multiple e-mails and phone calls went unanswered.
• Questionable business decisions: My bridesmaids gowns were ordered over a month after we left the store (nine months prior to my wedding) and came in nearly three months later than the store originally indicated. Our final estimated ship date? Three weeks before my wedding. That was the SHIP date.
• Constantly getting the wrong information: My wedding gown came in over two months late. When I asked why, one person said it was “based on my wedding date” (which another employee denied), then it was weather delays, then it was Chinese New Year, etc. Eventually I was given the tracking number and told it was being “overnighted” (this was screwed up too, it took five days). When it finally arrived no one at the shop even called to let me know. I had to watch it myself and immediately call for an appointment.
• Extremely disorganized: Invoice specifically said not to buy shoes until dress came in. When my dress came in, I was asked if the example shoes were my wedding shoes. I explained that the invoice said not to purchase. Staff argued otherwise and then could not find my invoice. I checked at home, and that was, in fact, what it said.

My advice: look elsewhere. Read less
Services Used: Dress & Attire
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Rachael
Wedding:
4/26/2014
5.0/5.0
Fell in love with my wedding gown when I first tried it on. It was the perfect fit from day one! I just had to get the length altered and the seamstress did a great job. My dress was everything I dreamed of and everyone loved it as well! Thank you Bliss Bridal :)

Rachael Kulesza (Torres)
Fell in love with my wedding gown when I first tried it on. It was the perfect fit from day one! I just had to get the Read more...
Fell in love with my wedding gown when I first tried it on. It was the perfect fit from day one! I just had to get the length altered and the seamstress did a great job. My dress was everything I dreamed of and everyone loved it as well! Thank you Bliss Bridal :)

Rachael Kulesza (Torres) Read less
Services Used: Dress & Attire
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Michelle
Wedding:
11/3/2013
5.0/5.0
I cannot even begin to describe how much I love the Bliss Bridal team. i first saw them at a bridal show and was then referred by two different brides about how great this shop was. I made an appointment and got my dress the same day I knew I wasn't going anywhere else.

These ladies are wonderful they truly care about the brides wants and needs. Thank you for treating my mother and bridal party so well. i went to another shop and literally walked out because of how they were.

rachel and kim thank you so much for everything!!!!!
I cannot even begin to describe how much I love the Bliss Bridal team. i first saw them at a bridal show and was then Read more...
I cannot even begin to describe how much I love the Bliss Bridal team. i first saw them at a bridal show and was then referred by two different brides about how great this shop was. I made an appointment and got my dress the same day I knew I wasn't going anywhere else.

These ladies are wonderful they truly care about the brides wants and needs. Thank you for treating my mother and bridal party so well. i went to another shop and literally walked out because of how they were.

rachel and kim thank you so much for everything!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Very professional and took in consideration my likes and dislikes to help me find my perfect dress. Would definitely recommend them!
Very professional and took in consideration my likes and dislikes to help me find my perfect dress. Would definitely Read more...
Very professional and took in consideration my likes and dislikes to help me find my perfect dress. Would definitely recommend them! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
3.9/5.0
Found my dress here at a better price but my dress came in over a month after the expected date, which did cause a bit of stress. But besides that my overall experience was pretty good.
Found my dress here at a better price but my dress came in over a month after the expected date, which did cause a bit of Read more...
Found my dress here at a better price but my dress came in over a month after the expected date, which did cause a bit of stress. But besides that my overall experience was pretty good. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.2/5.0
Absolutely terrible experience..Overpriced attire..overpriced alterations...terrible customer service and communication..I give them one star for returning my extra shipping that I paid to have my dress priority shipped when it arrived from their store almost 3 weeks later.
Absolutely terrible experience..Overpriced attire..overpriced alterations...terrible customer service and communication..I Read more...
Absolutely terrible experience..Overpriced attire..overpriced alterations...terrible customer service and communication..I give them one star for returning my extra shipping that I paid to have my dress priority shipped when it arrived from their store almost 3 weeks later. Read less
Services Used: Dress & Attire
Default vendor profile pic
Melissa
Wedding:
9/1/2013
3.6/5.0
Ultimately, everyone who got their dresses (myself included for my wedding dress) at Bliss Bridal ended up looking beautiful and got their dresses in time. However, there were a few mix ups (a dress not ordered when it was supposed) that were not communicated to us until we contacted them numerous times that created unnecessary stress and headaches leading up to the wedding. They're not great about returning phone calls, either, which further increased stress and created a bit of panic. They have a nice selection, the people who work there are all very nice, and everything worked out in the end. However, I expect a mess up to be communicated at the very least (and, ideally, something provided for our headache and the stress caused), so I would be hesitant to recommend Bliss Bridal, despite how beautiful everyone's dresses ultimately turned out.
Ultimately, everyone who got their dresses (myself included for my wedding dress) at Bliss Bridal ended up looking Read more...
Ultimately, everyone who got their dresses (myself included for my wedding dress) at Bliss Bridal ended up looking beautiful and got their dresses in time. However, there were a few mix ups (a dress not ordered when it was supposed) that were not communicated to us until we contacted them numerous times that created unnecessary stress and headaches leading up to the wedding. They're not great about returning phone calls, either, which further increased stress and created a bit of panic. They have a nice selection, the people who work there are all very nice, and everything worked out in the end. However, I expect a mess up to be communicated at the very least (and, ideally, something provided for our headache and the stress caused), so I would be hesitant to recommend Bliss Bridal, despite how beautiful everyone's dresses ultimately turned out. Read less
Services Used: Dress & Attire
Default vendor profile pic
Tabitha
Wedding:
8/3/2013
5.0/5.0
They were amazing! They gave one on one assistance and privacy! My dress looked amazing! The seamstress worked miracles!
They were amazing! They gave one on one assistance and privacy! My dress looked amazing! The seamstress worked miracles!
They were amazing! They gave one on one assistance and privacy! My dress looked amazing! The seamstress worked miracles! Read less
Services Used: Dress & Attire

MAP

 
1227 Rt 300, Newburgh, NY 12550 See On Map
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