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(9)

Boston Cigar Factory

Wellesley Hills , MA
CONTACT US
CONTACT US

LOCATION

Wellesley Hills, MA 02481 US (map)

PHONE

617-429-1169

WEBSITE

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Unique Services

REVIEWS

4.5
out of 5.0
4.6/5.0
4.3/5.0
4.5/5.0
4.4/5.0
4.4/5.0
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Melissa
Wedding:
5/2/2014
1.0/5.0
i hired this vendor for a birthday party. the roller was amazing (even though he got there late - after guests - and left early). he was supposed to be there 4 hours according to my contract and my stipulation for using them. from the beginning Marsha the owner didnt want to stay 4 hours. i told her i wanted the ambiance for the party. if she wouldnt stay four hours i would find someone else. after the party and a response of "i could care less" she told me we "verbally" agreed to 2 hours. Big LIE!!! he was there 2 3/4 hrs instead of 4. and i was charged full amount. great roller, bad management and business! proceed with great caution!
i hired this vendor for a birthday party. the roller was amazing (even though he got there late - after guests - and left Read more...
i hired this vendor for a birthday party. the roller was amazing (even though he got there late - after guests - and left early). he was supposed to be there 4 hours according to my contract and my stipulation for using them. from the beginning Marsha the owner didnt want to stay 4 hours. i told her i wanted the ambiance for the party. if she wouldnt stay four hours i would find someone else. after the party and a response of "i could care less" she told me we "verbally" agreed to 2 hours. Big LIE!!! he was there 2 3/4 hrs instead of 4. and i was charged full amount. great roller, bad management and business! proceed with great caution! Read less
Services Used: Unique Services
Boston Cigar Factory responded with the following comments:

This person demanded 4 hours and wrote it into her contract she sent me. She only accepted an order of 50 cigars so I told her in a conversation that the roller could not roll only 50 cigars during 4 hours and just sit there with nothing to do for the other 2 hours. Just as she states in her review I said we did not want to stay for 4 hours. She ignored this and thought just because she wrote it, it was going to happen. I also asked her not to place him outside in the cold and she did anyway for 3 hours! He drove 2.5 hours to the event during rush hour traffic on a Friday night from Newton to Manchester NH and was about 10 minutes late. She said I couldn't care less and I said I COULD care less which came out wrong and she insisted over and over that's what I meant even though I corrected myself. She said I should give her a discount and she was going to bash us on social media big time which she did on facebook and wedding wire. Her friend joined in and wrote on facebook that I didn't realize who I was dealing with and I was "sc____." It was a little scary. The guests loved our service, there were beautiful custom labels and a special gift given to the birthday husband. It is sad that when some people don't get their way - they behave in this manner and set out on a rant with this garbage. Sometimes you just can't make some people happy. I would counter her claim by saying if this person ever tries to hire you as a vendor - definitely beware. Scary stuff.
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Andrea
Wedding:
7/20/2013
5.0/5.0
We had a cigar bar at our wedding and our guests loved it! Fresh cigars were rolled on-site and they were great! Our friends are still raving about the cigars and how different it was. The rollers were friendly and very informative. They knew all about the tobacco used in the cigars and could share that information with our guests.
We had a cigar bar at our wedding and our guests loved it! Fresh cigars were rolled on-site and they were great! Our Read more...
We had a cigar bar at our wedding and our guests loved it! Fresh cigars were rolled on-site and they were great! Our friends are still raving about the cigars and how different it was. The rollers were friendly and very informative. They knew all about the tobacco used in the cigars and could share that information with our guests. Read less
Services Used: Unique Services
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s
Wedding:
6/1/2013
5.0/5.0
the men who came to roll cigars were great. far more than i expected. it was the best touch and uniqueness to our wedding. i would highly recommend
the men who came to roll cigars were great. far more than i expected. it was the best touch and uniqueness to our wedding. Read more...
the men who came to roll cigars were great. far more than i expected. it was the best touch and uniqueness to our wedding. i would highly recommend Read less
Services Used: Unique Services
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Colleen
Wedding:
6/8/2012
4.8/5.0
Fantastic company - having a cigar roller at the wedding was a surprise/wedding gift to my husband. Everyone loved it, and the cigars were of a very good quality. A little pricey, but worth the memories!
Fantastic company - having a cigar roller at the wedding was a surprise/wedding gift to my husband. Everyone loved it, and Read more...
Fantastic company - having a cigar roller at the wedding was a surprise/wedding gift to my husband. Everyone loved it, and the cigars were of a very good quality. A little pricey, but worth the memories! Read less
Services Used: Favors & Gifts
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Ashley
Wedding:
5/26/2012
4.3/5.0
Overall, great! I had a few emails returned to me saying the inbox was full, which worried me, but they were timely and professional at my wedding and that's what really matters. I also had to send our personalized cigar bands twice as they said they did not get them the first time. I think this is a small company and sometimes details are lost, but if you follow up you should feel confident that they will do a great job. I heard nothing but great reviews from guests at our wedding, and I am so happy that we used Boston Cigar Factory. The price was very reasonable, and the service was very much appreciated. Cigars were great and they were very friendly/professional!
Overall, great! I had a few emails returned to me saying the inbox was full, which worried me, but they were timely and Read more...
Overall, great! I had a few emails returned to me saying the inbox was full, which worried me, but they were timely and professional at my wedding and that's what really matters. I also had to send our personalized cigar bands twice as they said they did not get them the first time. I think this is a small company and sometimes details are lost, but if you follow up you should feel confident that they will do a great job. I heard nothing but great reviews from guests at our wedding, and I am so happy that we used Boston Cigar Factory. The price was very reasonable, and the service was very much appreciated. Cigars were great and they were very friendly/professional! Read less
Services Used: Unique Services
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Sean
Wedding:
10/2/2010
5.0/5.0
Amazing!!!! Everyone at my wedding was amazed at the idea, the execution, and how fantastic the cigars were. For something that was suck a delicacy, the price was extremely reasonable, and the monogrammed cigar rings on each cigar, were perfect.
Amazing!!!! Everyone at my wedding was amazed at the idea, the execution, and how fantastic the cigars were. For something Read more...
Amazing!!!! Everyone at my wedding was amazed at the idea, the execution, and how fantastic the cigars were. For something that was suck a delicacy, the price was extremely reasonable, and the monogrammed cigar rings on each cigar, were perfect. Read less
Services Used: Favors & Gifts
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Jackie
Wedding:
9/5/2010
5.0/5.0
Boston Cigar Factory was so easy to work with and a hit at our wedding. All of our guests loved the flavored cigars and the personalized labels! It was a wonderful unique touch for all of our guests to enjoy!
Boston Cigar Factory was so easy to work with and a hit at our wedding. All of our guests loved the flavored cigars and Read more...
Boston Cigar Factory was so easy to work with and a hit at our wedding. All of our guests loved the flavored cigars and the personalized labels! It was a wonderful unique touch for all of our guests to enjoy! Read less
Services Used: Favors & Gifts
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frnailz
Wedding:
8/28/2010
5.0/5.0
Very nice touch for the male guests!
Very nice touch for the male guests!
Very nice touch for the male guests! Read less
Services Used: Favors & Gifts
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Joanne
Wedding:
7/10/2010
5.0/5.0
The looks on my guests faces when they were told that they would be getting hand-rolled cigars was priceless ! All the guests loved it.. Marsha from Boston Cigar factory was great. So much fun to talk to and would definitely book them again. Makes a nice favor (the wrapper was the monogram of my bride and groom) but it was just fun having them there and watching my guests enjoy it.
The looks on my guests faces when they were told that they would be getting hand-rolled cigars was priceless ! All the Read more...
The looks on my guests faces when they were told that they would be getting hand-rolled cigars was priceless ! All the guests loved it.. Marsha from Boston Cigar factory was great. So much fun to talk to and would definitely book them again. Makes a nice favor (the wrapper was the monogram of my bride and groom) but it was just fun having them there and watching my guests enjoy it. Read less
Services Used: Favors & Gifts, Unique Services

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Wellesley Hills, MA 02481 See On Map
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