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(6)

Bourbon Street Limo

New Orleans , LA

LOCATION

1111 Bourbon St
New Orleans, LA US 70116 (map)

PHONE

504-288-1111

WEBSITE

View website
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Transportation

REVIEWS

2.4
out of 5.0
2.6/5.0
2.2/5.0
2.3/5.0
2.3/5.0
2.6/5.0
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blissful
Wedding:
6/2/2012
0.5/5.0
I contacted the company to ask for some packaing and pricing information as well questions and I recieved a one sentence response with a number at the end. I replied letting them know none of my questions were answered and that they were not helpful and I will go elsewhere. I immediately got an email back from them telling me that I am disrespectful and barred from 11 companies and making accusations that I called the company and cursed out the employees. Which is absolutely ludacris. I have never once contacted the company or spoke to anyone associated with them. They then threatened me to press charges for harassing the company when I have never spoke to anyone. They were trying to intimidate me for not agreeing with their service. The emails were so unprofessional, poorly written and just plain ghetto. I would never recommend that kind of service to anyone.
Services Used: Transportation
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kb2010
Wedding:
12/18/2010
0.8/5.0
The only positive part of this experience was our driver. The office staff was incredibly rude and disrespectful. They took additional unauthorized funds from our band account and had MAJOR attitude with us when we called them about this; they also threatened my husband over the phone. The limos were not as clean as they should have been and the speaker system in one of the limos was busted. They blamed that on us.
I posted a review of our experience on Yelp.com and they called me a couple of days after saying that there would be "repergressions" (repercussions??) if we didn't take the review down. They then went on to make up a bogus story about how we were never charged extra money, it was put on hold. Ok, WHY was this extra money "put on hold"?? They had already charged the full amount that we were qouted to the account, WHY are you putting MORE money on hold? It was all a lie. There has been nothing but lies from this company. Just look at all of the reviews on google maps.
Services Used: Transportation
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DogBite
Wedding:
11/27/2010
4.7/5.0
This was my first year renting from this company for the Bayou Classic. They were the only company that has ever been on time. I will use next year. Car was new and smelled good.
Services Used: Transportation
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Star
Wedding:
10/30/2010
0.0/5.0
Disrespect and unprofessional. That is what you can expect from this company. Just terrible. I wish we had read more reviews before attempting to do business with them. They are immature, disgusting, and foul-mouthed. I am in the military and I am ashamed I fight for their freedom to treat people like this.

From their customer service (profanity adjusted): "If you dont know by now we dont care We obviously were to busy to call, as we have three 5 million dollar contracts. So I believe your little money will not hurt. Next time waste your time with a company that gives a $#!t. You are a waste of my time. I have real clients to take care of. "

Backstory: When attempting to use them for our wedding I received a basic online quote, when I emailed back with an additional question, a _week_ later I received an email with just a phone number. Had I wanted to call, I would have done that in the first place. But I was overseas fighting for my country and email was all I had available. After going with a different service I sent them a message explaining why I was disappointed and went with a different company... above was their response. What a sad life they live if that is how they think they can treat people.

SHAME ON YOU, BSL. They are a disgrace to New Orleans.
Services Used: Transportation
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Mellisa Tayler
Wedding:
9/10/2010
5.0/5.0
★★★★★ Great Company to work with
Mellisa T. 5 Bourbon Street Limousine
All cars were on time for my wedding. I didnt experience any problems whatsoever. Will use again. Thanks Bourbon Street Limo
Services Used: Transportation
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stephaniandmocha
Wedding:
4/2/2010
3.5/5.0
While the limo company did a fantastic job upon arrival, pre-arrival, I was pushed and pushed into adding a hour with the company, something I knew our budget could not afford. The lady who called to tried to get me to extend my time was very short with me and even had the head honcho call me after she hung up on me. Although he was not kind at first, after working through things with him and explaining our frustrations, the limo arrived on time and the service was great.
Services Used: Transportation

MAP

 
1111 Bourbon St, New Orleans, LA 70116 See On Map
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