Quality of Service
This was a vendor which in the end we didn't get the service we had agreed on. The vendor had written in our contract that we could pick up the uplighting which we were renting from them the day before the wedding (Friday) in order to waive the delivery fee. When DH called to pick it up, the person said we could do so at 5pm. We then spoke to him again, the person said they were going to be gone/out of the office before 5...and told us so at about 4pm! They then suggested that we pay the delivery fee to get it delivered but couldn't promise delivery before our reception started. In the end, we just said forget it and went without the uplighting (and the room looked gorgeous anyways!) but weren't too happy with the miscommunication that occured with this vendor.
Services Used: Rentals & Photobooths
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