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Bridal and Beyond

Mississauga , ON

LOCATION

Mississauga, ON CA

WEBSITE

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Dress & Attire

REVIEWS

2.6
out of 5.0
2.5/5.0
2.3/5.0
2.5/5.0
3.2/5.0
2.5/5.0
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AmandaGullia
Wedding:
8/18/2012
0.8/5.0
Bridal and Beyond was the worst service I have received.... ever.
The store was a disaster when I arrived, their service was not great at all. They were never to be found when I needed something when trying on dresses. However, it was the place that I found "the one" but then they went bankrupt and didnt tell me who they sent my dress to for 'safe keeping' and it took me weeks of calling different people to finally get my dress back (which was paid in full)!!!!!!!!!!!!!!
THEN they tried to charge me for a fee which I had already paid! DO NOT go here if you want a stress free experience (even though I think they are completely out of business now)
Bridal and Beyond was the worst service I have received.... ever.
The store was a disaster when I arrived, their Read more...
Bridal and Beyond was the worst service I have received.... ever.
The store was a disaster when I arrived, their service was not great at all. They were never to be found when I needed something when trying on dresses. However, it was the place that I found "the one" but then they went bankrupt and didnt tell me who they sent my dress to for 'safe keeping' and it took me weeks of calling different people to finally get my dress back (which was paid in full)!!!!!!!!!!!!!!
THEN they tried to charge me for a fee which I had already paid! DO NOT go here if you want a stress free experience (even though I think they are completely out of business now) Read less
Services Used: Dress & Attire
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Michelle
Wedding:
8/27/2011
2.5/5.0
We got our bridesmaid dresses from this store...
When we went for our appointment there were 10+ other bridal parties there at the same time in a VERY SMALL fitting room. We did not feel special AT ALL!!
We ended up ordering our dresses from there since we found one we liked.
We were told the dresses would take 3 months... they took 6!! AND noone called me when they were ready.. I had to call the store multiple times to check the status of our dresses.
The dresses themselves were absolutely beautiful, but the service was TERRIBLE!!
DO NOT GO HERE FOR YOUR DRESSES!
We got our bridesmaid dresses from this store...
When we went for our appointment there were 10+ other bridal parties Read more...
We got our bridesmaid dresses from this store...
When we went for our appointment there were 10+ other bridal parties there at the same time in a VERY SMALL fitting room. We did not feel special AT ALL!!
We ended up ordering our dresses from there since we found one we liked.
We were told the dresses would take 3 months... they took 6!! AND noone called me when they were ready.. I had to call the store multiple times to check the status of our dresses.
The dresses themselves were absolutely beautiful, but the service was TERRIBLE!!
DO NOT GO HERE FOR YOUR DRESSES! Read less
Services Used: Dress & Attire
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Taraministro1311
Wedding:
8/13/2011
2.8/5.0
In all honesty, I went to bridal and beyond because previous girlfriends of mine have used them and thought why not give them a try. What also enticed me was their moonlight madness sale. I tried calling several times to book an appointment where no one would answer my calls or return my calls...so we just went the evening of the sale. They were more than happy to accommodate me which was great. When I got into the fitting room, the woman who helped me was amazing. She knew exactly what I was looking for, and helped me find the perfect dress. As far as excellence in service that's a far as it went. I ended up buying my dress which was 15% off, and I received a 10% discount for my bridesmaids dresses. I made an appointment for my girls, and we all went in to pick dresses and get fitted. They were so unorganized. I had 8 girls with me including my mom, and they only gave us 1 fitting room, and asked us to share ( with 8 people?? give me a break) to accommodate other customers who didn't have an appointment. I was just annoyed b/c what was the point of the appointment then? I'd have no problem if it was just me, but b/c we were such a large group giving them business I figured they'd be more willing to accommodate us. To top it off, the girl who did the measurements clearly didn't know what she was doing, the girls felt very rushed and dissatisfied with the customer service. None the less, the girls liked their dresses and it was decently priced so we decided to still order the dresses from them. The dresses turned out really nice...but the service was awful. I just recently read in the paper they declared bankruptcy and I'm not surprised. I just feel really sorry for the women who have ordered dresses with them. Hopefully they will still be able to accommodate them.
In all honesty, I went to bridal and beyond because previous girlfriends of mine have used them and thought why not give Read more...
In all honesty, I went to bridal and beyond because previous girlfriends of mine have used them and thought why not give them a try. What also enticed me was their moonlight madness sale. I tried calling several times to book an appointment where no one would answer my calls or return my calls...so we just went the evening of the sale. They were more than happy to accommodate me which was great. When I got into the fitting room, the woman who helped me was amazing. She knew exactly what I was looking for, and helped me find the perfect dress. As far as excellence in service that's a far as it went. I ended up buying my dress which was 15% off, and I received a 10% discount for my bridesmaids dresses. I made an appointment for my girls, and we all went in to pick dresses and get fitted. They were so unorganized. I had 8 girls with me including my mom, and they only gave us 1 fitting room, and asked us to share ( with 8 people?? give me a break) to accommodate other customers who didn't have an appointment. I was just annoyed b/c what was the point of the appointment then? I'd have no problem if it was just me, but b/c we were such a large group giving them business I figured they'd be more willing to accommodate us. To top it off, the girl who did the measurements clearly didn't know what she was doing, the girls felt very rushed and dissatisfied with the customer service. None the less, the girls liked their dresses and it was decently priced so we decided to still order the dresses from them. The dresses turned out really nice...but the service was awful. I just recently read in the paper they declared bankruptcy and I'm not surprised. I just feel really sorry for the women who have ordered dresses with them. Hopefully they will still be able to accommodate them. Read less
Services Used: Dress & Attire
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alienlabeldesign
Wedding:
10/3/2010
4.7/5.0
I began with several small boutiques in midtown and downtown Toronto (Ritche, Becker's, The Dressroom), which were swamped, the staff were snarky and the sample dresses dusty and limited. Bridal and Beyond had a MUCH bigger selection, super-helpful and attentive staff, and had a huge array of Maggie Sottero, which was the designer I knew would have the best fit for my money. My dress was Adorae from the Sottero Midgley collection, and people still ooh and aah about it, months later. It was much more glam and elegant than many dresses by more expensive designers and the staff at Bridal and Beyond were the ones who suggested it for me. I visited both the Don Mills and Mississauga locations. Both were great. I recommend Bridal and Beyond hands down.
I began with several small boutiques in midtown and downtown Toronto (Ritche, Becker's, The Dressroom), which were Read more...
I began with several small boutiques in midtown and downtown Toronto (Ritche, Becker's, The Dressroom), which were swamped, the staff were snarky and the sample dresses dusty and limited. Bridal and Beyond had a MUCH bigger selection, super-helpful and attentive staff, and had a huge array of Maggie Sottero, which was the designer I knew would have the best fit for my money. My dress was Adorae from the Sottero Midgley collection, and people still ooh and aah about it, months later. It was much more glam and elegant than many dresses by more expensive designers and the staff at Bridal and Beyond were the ones who suggested it for me. I visited both the Don Mills and Mississauga locations. Both were great. I recommend Bridal and Beyond hands down. Read less
Services Used: Dress & Attire
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abonilla
Wedding:
10/2/2010
0.0/5.0
Unfortunately we purchased bridesmaids dresses from this store, and I wish we never had.

I went to this store only because of the large selection, but never should have ordered from them. Although we had an appointment the only girl who seemed to be working was also helping another large group of bridesmaids...so we were left alone most of the time, with no one to help with even clipping the dresses. We had to wait for about 30 minutes while she measured the other group, then she began to measure our group.

Most of my bridesmaids were concerned about the dress sizes and measurements they were given, but the girl kept telling us the sizes would be perfect, and actually said "if I didn't think it would fit I wouldn't write it on the form".

When we picked up the dresses they all fit poorly. The worst was one dress that was clearly 4 inches too big...so about 2-4 dress sizes!!! Unbelievable! The dress honestly didn't even need to be undone to be taken on or off.

The only thing they did about this was to bring over the order form and point to the measurements that were taken and then offer to re-measure...however even if they remeasured they weren't going to reorder or even offer to do the alterations for free. Thankfully none of my bridesmaids had their dresses fitted at the store...who knows what disaster would have happened.

Also, a couple months ago I decided to stop by the store to pick up a swatch. I got stuck in traffic and got to the store at exactly closing time...normally a business would at least acknowledge that you were at the door, and kindly say "I'm sorry, we're closed". However the two snotty girls who were closing wouldn't even look at the door...they just stood at the cash desk and laughed to each other. What if I had forgotten my purse in a fitting room or something like that??? They were just so rude and immature.

I would never, ever refer this store to anyone who wants to be treated like a human being while planning their wedding.

The girls working at this store are all stuck-up and rude. They act like they're too good to help you. The store and all of the dresses are also very dingy - probably because the sales associates don't actually help or handle the dresses, they leave everything up to the customers.

Absolutely WORST service EVER!!!! DO NOT SHOP HERE!!!
Unfortunately we purchased bridesmaids dresses from this store, and I wish we never had.

I went to this store Read more...
Unfortunately we purchased bridesmaids dresses from this store, and I wish we never had.

I went to this store only because of the large selection, but never should have ordered from them. Although we had an appointment the only girl who seemed to be working was also helping another large group of bridesmaids...so we were left alone most of the time, with no one to help with even clipping the dresses. We had to wait for about 30 minutes while she measured the other group, then she began to measure our group.

Most of my bridesmaids were concerned about the dress sizes and measurements they were given, but the girl kept telling us the sizes would be perfect, and actually said "if I didn't think it would fit I wouldn't write it on the form".

When we picked up the dresses they all fit poorly. The worst was one dress that was clearly 4 inches too big...so about 2-4 dress sizes!!! Unbelievable! The dress honestly didn't even need to be undone to be taken on or off.

The only thing they did about this was to bring over the order form and point to the measurements that were taken and then offer to re-measure...however even if they remeasured they weren't going to reorder or even offer to do the alterations for free. Thankfully none of my bridesmaids had their dresses fitted at the store...who knows what disaster would have happened.

Also, a couple months ago I decided to stop by the store to pick up a swatch. I got stuck in traffic and got to the store at exactly closing time...normally a business would at least acknowledge that you were at the door, and kindly say "I'm sorry, we're closed". However the two snotty girls who were closing wouldn't even look at the door...they just stood at the cash desk and laughed to each other. What if I had forgotten my purse in a fitting room or something like that??? They were just so rude and immature.

I would never, ever refer this store to anyone who wants to be treated like a human being while planning their wedding.

The girls working at this store are all stuck-up and rude. They act like they're too good to help you. The store and all of the dresses are also very dingy - probably because the sales associates don't actually help or handle the dresses, they leave everything up to the customers.

Absolutely WORST service EVER!!!! DO NOT SHOP HERE!!! Read less
Services Used: Dress & Attire
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SarahandShaun
Wedding:
7/10/2010
4.4/5.0
I found the dress of my dreams at a very affordable cost. I could not have been happier with finding my dress at Bridal & Beyond!
I found the dress of my dreams at a very affordable cost. I could not have been happier with finding my dress at Bridal & Read more...
I found the dress of my dreams at a very affordable cost. I could not have been happier with finding my dress at Bridal & Beyond! Read less
Services Used: Dress & Attire
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Stacy
Wedding:
10/10/2009
2.4/5.0
I was not impressed with Bridal and Beyond. At the time of dress shopping the consultant who was assigned to help us was not helpful at all. Instead of helping my bridesmaid's looking for dresses, she kept telling us the amount of time we had remaining in the dressing room. I found all the consultants rude and unprofessional.
At the time of purchasing the dresses I didn't really research the company until afterwards and found there were other brides who had the same experience as I did. As a bride and having such a big bridal party it was very stressful, Bridal and Beyond made things even more stressful, when I tried to inquire about the dresses I was given different explanations as to what was happening with our dresses.

I wouldn't recommend this company to anyone who is looking for their wedding dress or for their bridal party.
I was not impressed with Bridal and Beyond. At the time of dress shopping the consultant who was assigned to help us was Read more...
I was not impressed with Bridal and Beyond. At the time of dress shopping the consultant who was assigned to help us was not helpful at all. Instead of helping my bridesmaid's looking for dresses, she kept telling us the amount of time we had remaining in the dressing room. I found all the consultants rude and unprofessional.
At the time of purchasing the dresses I didn't really research the company until afterwards and found there were other brides who had the same experience as I did. As a bride and having such a big bridal party it was very stressful, Bridal and Beyond made things even more stressful, when I tried to inquire about the dresses I was given different explanations as to what was happening with our dresses.

I wouldn't recommend this company to anyone who is looking for their wedding dress or for their bridal party. Read less
Services Used: Dress & Attire
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sbarto
Wedding:
9/19/2009
3.2/5.0
The quality of service and knowledge wasn't what I expected in a bridal store. There were one or two consultants that actually knew which type of dress fitted a specific body type. The measurements made were very inconsitant and when I received the dress, it was at least 1-2 sizes too small. I had to take it to my own seamstress to fix it. When picking up the dress, the resident seamstress there had a bit of an attitude problem. The bridesmaid dresses were done a lot better.
The quality of service and knowledge wasn't what I expected in a bridal store. There were one or two consultants that Read more...
The quality of service and knowledge wasn't what I expected in a bridal store. There were one or two consultants that actually knew which type of dress fitted a specific body type. The measurements made were very inconsitant and when I received the dress, it was at least 1-2 sizes too small. I had to take it to my own seamstress to fix it. When picking up the dress, the resident seamstress there had a bit of an attitude problem. The bridesmaid dresses were done a lot better. Read less
Services Used: Dress & Attire
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arandsw
Wedding:
11/3/2007
3.2/5.0
Since they had a Maggie Sottero trunk sale with 15% off and they do price matching, they gave me a price that could not be beat. However, they have a very small fitting area and their dress samples are all bunched together on the racks. Their samples are quite dirty and the sales staff are not too attentive. However, I was lucky, the dress ordered fit like a glove and I took it elsewhere to get the bustle. My experience wasn't terrible, as most shops I went to lacked customer service, so it just seemed the norm. However, they did tell me they would get my dress's certificate, and I never received it.
Since they had a Maggie Sottero trunk sale with 15% off and they do price matching, they gave me a price that could not be Read more...
Since they had a Maggie Sottero trunk sale with 15% off and they do price matching, they gave me a price that could not be beat. However, they have a very small fitting area and their dress samples are all bunched together on the racks. Their samples are quite dirty and the sales staff are not too attentive. However, I was lucky, the dress ordered fit like a glove and I took it elsewhere to get the bustle. My experience wasn't terrible, as most shops I went to lacked customer service, so it just seemed the norm. However, they did tell me they would get my dress's certificate, and I never received it. Read less
Services Used: Dress & Attire
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