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Bridal & Beyond

Mississauga , ON

LOCATION

Mississauga, ON CA
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Dress & Attire

REVIEWS

1.5
out of 5.0
1.0/5.0
1.3/5.0
1.4/5.0
2.8/5.0
1.2/5.0
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hnac
Wedding:
7/2/2011
0.8/5.0
Let me tell you a little story about a store called Bridal & Beyond:
- ordered a dress and was sent the WRONG dress in the WRONG color
- ordered 5 bridesmaids dresses which were supposed to be in in May; they arrived in JULY
- 3 out of the 5 bridesmaids dresses were TOO SMALL (we ordered based on what the moron measuring us told us she thought we needed)and when my MOH was trying on her dress the sales associate named KAREN basically told my MOH that it was her fault and that she had gained 2 INCHES in 5 months!! Impossible when my MOH is still wearing pants/ clothes from a year ago
- when asked what they were going to do about it, they said that they 'MIGHT' be able to swap the sizes for ones that fit
- they re-measured them and found that ENZOANI had cut 2 of the dresses too small but my MOH's dress was fine (bullsh!t)
- they would have to be sent to vancouver, re-measured by ENZOANI and then 'maybe' we would be sent the right sizes

NEEDLESS TO SAY, THIS IS THE WORST BRIDAL STORE WITH THE WORST CUSTOMER SERVICE I HAVE EVER BEEN TO. THE STAFF IS RUDE (EXCEPT FOR SARAH, SHE'S DELIGHTFUL), THE OWNER IS A MORON AND ENZOANI SHOULD NEVER BE ALLOWED TO MAKE ANOTHER DRESS, EVER!!

DO NOT SHOP HERE IF YOU WANT TO BE TREATED LIKE A HUMAN BEING!!
Let me tell you a little story about a store called Bridal & Beyond:
- ordered a dress and was sent the WRONG dress Read more...
Let me tell you a little story about a store called Bridal & Beyond:
- ordered a dress and was sent the WRONG dress in the WRONG color
- ordered 5 bridesmaids dresses which were supposed to be in in May; they arrived in JULY
- 3 out of the 5 bridesmaids dresses were TOO SMALL (we ordered based on what the moron measuring us told us she thought we needed)and when my MOH was trying on her dress the sales associate named KAREN basically told my MOH that it was her fault and that she had gained 2 INCHES in 5 months!! Impossible when my MOH is still wearing pants/ clothes from a year ago
- when asked what they were going to do about it, they said that they 'MIGHT' be able to swap the sizes for ones that fit
- they re-measured them and found that ENZOANI had cut 2 of the dresses too small but my MOH's dress was fine (bullsh!t)
- they would have to be sent to vancouver, re-measured by ENZOANI and then 'maybe' we would be sent the right sizes

NEEDLESS TO SAY, THIS IS THE WORST BRIDAL STORE WITH THE WORST CUSTOMER SERVICE I HAVE EVER BEEN TO. THE STAFF IS RUDE (EXCEPT FOR SARAH, SHE'S DELIGHTFUL), THE OWNER IS A MORON AND ENZOANI SHOULD NEVER BE ALLOWED TO MAKE ANOTHER DRESS, EVER!!

DO NOT SHOP HERE IF YOU WANT TO BE TREATED LIKE A HUMAN BEING!! Read less
Services Used: Dress & Attire
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Michelle
Wedding:
6/10/2011
2.0/5.0
If you want your dress for the lowest price, by all means, go here.

If you're looking for good service, and a positive bridal experience, go somewhere else. If I were to do it over again, I would buy my dress somewhere else and get them to price match it.

Ps - STAY AWAY from their seamstress, she is horrible, and rude. Rushes people, and also does not know what she is doing!! I had my first fitting, and she didn't seem to know how to do a bustle, so I decided to pay for my dress and go somewhere else, well she made me pay $30 for her "wasted time" which was like 20 minutes of trying to figure out how to bustle my dress! So disappointing!

The store should take more accountability for the seamstress they use.
If you want your dress for the lowest price, by all means, go here.

If you're looking for good service, and a Read more...
If you want your dress for the lowest price, by all means, go here.

If you're looking for good service, and a positive bridal experience, go somewhere else. If I were to do it over again, I would buy my dress somewhere else and get them to price match it.

Ps - STAY AWAY from their seamstress, she is horrible, and rude. Rushes people, and also does not know what she is doing!! I had my first fitting, and she didn't seem to know how to do a bustle, so I decided to pay for my dress and go somewhere else, well she made me pay $30 for her "wasted time" which was like 20 minutes of trying to figure out how to bustle my dress! So disappointing!

The store should take more accountability for the seamstress they use. Read less
Services Used: Dress & Attire
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bridetobe
Wedding:
2/5/2011
0.0/5.0
NEVER SHOP HERE. DONT WASTE YOUR TIME. The sales assocaites are horrible B*t*hes. SO rude, not helpful and snotty. I will tell everyone i know getting married now and in the future to not even step foot in the door. I actually over heard the sales people laughing at the front counter because a brides dress wont be in when they said it would be - and it will come in AFTER her wedding. What kind of bridal store is this? I can't believe they are still open
NEVER SHOP HERE. DONT WASTE YOUR TIME. The sales assocaites are horrible B*t*hes. SO rude, not helpful and snotty. I will Read more...
NEVER SHOP HERE. DONT WASTE YOUR TIME. The sales assocaites are horrible B*t*hes. SO rude, not helpful and snotty. I will tell everyone i know getting married now and in the future to not even step foot in the door. I actually over heard the sales people laughing at the front counter because a brides dress wont be in when they said it would be - and it will come in AFTER her wedding. What kind of bridal store is this? I can't believe they are still open Read less
Services Used: Dress & Attire
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themilkman
Wedding:
3/27/2010
4.6/5.0
My dress was beautiful. I had everything done at Bridal and Beyond from purchasing the dress to alterations and everything was reasonably priced.
My dress was beautiful. I had everything done at Bridal and Beyond from purchasing the dress to alterations and everything Read more...
My dress was beautiful. I had everything done at Bridal and Beyond from purchasing the dress to alterations and everything was reasonably priced. Read less
Services Used: Dress & Attire
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Andrea
Wedding:
8/16/2009
1.3/5.0
The only good experience I had with this store was working with one of the store managers named Beth. I had a terrible experience in ordering my dress and even after I asked if I needed extra length on my mermaid style gown - two associates convinced me I didn't. I got my dress a month before my wedding day and it was too short. Then I had to fight to get them to re-order a new one panicing that it wouldn't come in on time. Luckily beth fought with the dress manufacturer to send me a new one. The worst of it was that I had to pay for the new dress to be shipped. At this point I was so fed up I just paid it so I could get my dress. I had to find my own seamstress in my area because they didn't have one in-store. My mother had a run in with the store owner because we wanted them to price match a store out of area and she out right refused and bad mouthed the other store - SO UNPROFESSIONAL. Many times when I went to try on my dress or came for fittings I was full out ignored. I would defintely not recommend this store to any of my friends. The only positive thing was it was the cheapest price I could find. Unfortunately that went out the window when I had to pay for their mistake. Take your business elsewhere.
The only good experience I had with this store was working with one of the store managers named Beth. I had a terrible Read more...
The only good experience I had with this store was working with one of the store managers named Beth. I had a terrible experience in ordering my dress and even after I asked if I needed extra length on my mermaid style gown - two associates convinced me I didn't. I got my dress a month before my wedding day and it was too short. Then I had to fight to get them to re-order a new one panicing that it wouldn't come in on time. Luckily beth fought with the dress manufacturer to send me a new one. The worst of it was that I had to pay for the new dress to be shipped. At this point I was so fed up I just paid it so I could get my dress. I had to find my own seamstress in my area because they didn't have one in-store. My mother had a run in with the store owner because we wanted them to price match a store out of area and she out right refused and bad mouthed the other store - SO UNPROFESSIONAL. Many times when I went to try on my dress or came for fittings I was full out ignored. I would defintely not recommend this store to any of my friends. The only positive thing was it was the cheapest price I could find. Unfortunately that went out the window when I had to pay for their mistake. Take your business elsewhere. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
6/6/2009
0.6/5.0
Their customer service sucks, and they don't care about their customers once you have purchased your dress. When I went searching for a wedding dress, the associate helping me completely disappeared, and I had to ask another brides' bridesmaid to tie up the dress for me. I made the mistake of returning to purchase my bridesmaids dresses from them because they offered a 10% discount on the bridesmaids dresses because I purchased my wedding dress from them. We made an appointment, and arrived on time, and had to wait 15 minutes for someone to be assigned to us. Finally we got annoyed and just decided to start picking out dresses ourselves. Once we had picked a bunch of dresses my bridesmaids's liked, we looked for our associate to setup a fitting room so my bridesmaid's could try on the dresses. She was too busy helping someone else, so we took over two fitting rooms. After trying on a few dresses, the associate has the audacity to tell us we can only use one fittting room. Even though when I called I told them I was bringing 3 bridesmaid's, and therefore needed 3 fitting rooms. The associate completely ignored us the entire time. When we were finally ready to get the bridesmaid's measured so they could order the dresses, I had to snap on the associate because I couldn't find her, and she had ignored us the whole time. Needless to say once I snapped, she was right there at our beck and call. Horrible customer service, would definitely recommend going elsewhere.
Their customer service sucks, and they don't care about their customers once you have purchased your dress. When I went Read more...
Their customer service sucks, and they don't care about their customers once you have purchased your dress. When I went searching for a wedding dress, the associate helping me completely disappeared, and I had to ask another brides' bridesmaid to tie up the dress for me. I made the mistake of returning to purchase my bridesmaids dresses from them because they offered a 10% discount on the bridesmaids dresses because I purchased my wedding dress from them. We made an appointment, and arrived on time, and had to wait 15 minutes for someone to be assigned to us. Finally we got annoyed and just decided to start picking out dresses ourselves. Once we had picked a bunch of dresses my bridesmaids's liked, we looked for our associate to setup a fitting room so my bridesmaid's could try on the dresses. She was too busy helping someone else, so we took over two fitting rooms. After trying on a few dresses, the associate has the audacity to tell us we can only use one fittting room. Even though when I called I told them I was bringing 3 bridesmaid's, and therefore needed 3 fitting rooms. The associate completely ignored us the entire time. When we were finally ready to get the bridesmaid's measured so they could order the dresses, I had to snap on the associate because I couldn't find her, and she had ignored us the whole time. Needless to say once I snapped, she was right there at our beck and call. Horrible customer service, would definitely recommend going elsewhere. Read less
Services Used: Dress & Attire
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