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Bridal Center
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2.7 
(2.7/5.0)
 
Quality of Service 
(2.6/5.0)
 
Responsiveness 
(2.6/5.0)
 
Professionalism 
(3.3/5.0)
 
Value 
(2.7/5.0)
 
Flexibility 
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Heather
Wedding:
10/24/2009
 
3.2 out of 5.0
Advise - buy off the rack and find your own seamstress.

If you must order a dress from this retailer, please double and triple check the sizes before the ordered is placed or you may get the wrong size, color or style.
Services Used: Dress & Attire
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jamerz
Wedding:
9/12/2009
 
3.2 out of 5.0
I was happy that they had the dress that I wanted, but after it was purchased they weren't as professional as they were prior to me paying for the dress. The location that I had originally purchased the dress at closed 2 weeks prior to my wedding which wasn't a major problem, but trying to get in with the hours that the new location had was a little sketchy. I also went through the seamstress that is contracted with them and she was nice, but trying to get a hold of her too was a pain. I would buy a dress from them, but take it with you and find another seamstress.
Services Used: Dress & Attire
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Amy
Wedding:
8/15/2009
 
1.5 out of 5.0
My dress was beautiful don't get me wrong, but I'm glad I had found it at a different shop first.

Everything with my dress and my bridesmaid dresses were beautiful but that's the end of the good review.

Everything with the tuxes were horrible, they kept telling me one story about when the tuxes would be in. They told my father in law a completely story and got him upset. When the tuxes did arrive my father in laws jacket was too long so he brought it back in for altering and I picked it up with the rest of them. Some of the groomsmen were told they had to pay for the full thing up front, others were told they needed a deposit. One of the problems our wedding was out of town and they assured me they had a company and usually get the measurements dead on. Well that didn't happen for my little ringbearers I wanted them to have a tie only, well they ended up ordering tie and vest and they were 2 different colors.

When we got the tuxes up to Duluth from what I was told the shop did nothing to my father in law's tux jacket, all the markings were there. There was no work done on it, my husbands tux jacket was way too small and he could barely breathe in it. All the other tuxes or the shoes didn't fit, so we had groomsmen scrambling for shoes. Not what you should be doing the day of the wedding.

Another kicker was that when I bought my dress they had me sign up for their gold program and kept telling me "oh you will get a free honeymoon if they girls order their dresses and the guys their tuxes here." There wasn't really any more info said at that point. When I went to go in for my first dress fitting I asked them about it again at that point since the wedding was coming up. She looked at me and said "well we don't have any left, I gave you a packet when you signed up with all the info in it." My bridesmaid who was with me the very first time said no and I said no it just had other papers. So then the lady was scrambling trying to see if they had any certificates left. Well she found one and gave it to me a couple of days later, but when I read the fine print it said "must be be redeemed 60 days in advance." Well it was June and there was no chance of being to be able pick a honeymoon in a day or two. I pretty much got duped on that end, especially with all the other happenings of the experience with this store.
Services Used: Dress & Attire
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Ashley
Wedding:
6/27/2009
 
5.0 out of 5.0
Received all bridemaids and flowergirl dresses from here. Lots to choose from and varitiy of colors. Helpful staff you give in insite in this dress process. Also great deals offered.
Services Used: Dress & Attire
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jenleepost
Wedding:
6/27/2009
 
3.5 out of 5.0
All I can say is my dress was ABSOLUTELY beautiful!!! I am just sad I can't wear it again :) I went to the bridal center thinking I had an idea of what style of dress I wanted. When a lady pulled the dress I ended up with I thought, "no way! I will try it on just to please her." But when I tried it on, it was the ONE! It was perfect! Once I decided on the dress, it was pretty smooth sailing. One disappointment was I paid $100 extra to have it fit to my correct height as the detailing of the dress didn't really allow it to be hemmed, and when I got it back it was way too long. I had to adjust and wear higher heels than I wanted and still I stepped on it a few times but other than that the service was good.

My bridesmaids also got their dresses there and they all really loved their dresses and had no problems with the ordering. (they didn't get theirs fitted in the shop)

My 2 year old ring bearer also got his tux there and there was a problem with ordering. They ended up putting the order under the wrong wedding which was 3 months after mine and we barely got the tux in time. They had to rush order it, but again everything turned out just fine.

Overall we had very friendly service. When I walked in each time I felt like everyone there knew me and my dress and treated me like royalty!
Services Used: Dress & Attire
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nabtmc
Wedding:
6/13/2009
 
4.2 out of 5.0
I knew I'd get a non-traditional wedding dress, because I was choosing it based on my grandma's wedding slip, which was a tealength. I went to a few different dress shops, and at this one I found a perfect dress in the bridesmaid's section. The dress came quickly when it was ordered.

They have their own on-site seamstress who is very nice and good at her job, which makes alterations convenient and fun.
Services Used: Dress & Attire
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kwrangler06
Wedding:
5/15/2009
 
2.9 out of 5.0
Only got my dress from here. Sales lady was very nice, until it came time for alterations & I told her that I was planning on taking it to an experienced seamstress friend - they made me scared to take it to anyone else besides their hired seamstress, even using the its-so-expensive-and-what-if-she-messes-it-up trick. The dress was good quality for what I paid for it, and I enjoyed that she allowed me time to just look at myself in it once I knew I was going to buy. But that last experience left me with a bad taste in my mouth, so to speak.
Services Used: Dress & Attire
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runnergirl
Wedding:
10/11/2008
 
4.0 out of 5.0
I am not a girly-girl, so it was hard enough convincing myself to book a consultation somewhere to get a dress for the big day. I think the problem stems from the fact that I am athletic, and I am fairly muscular on my arms and back. My body type just doesnt suit must frilly things. I explained that over the phone when I booked the appointment, and then again in person, and the staff was so amazing at making sure they didnt try to push me towards a style that I wouldnt feel comfortable in. I was shown really simple styles, and I loved the dress I chose. There was no design or print on the material, but it looked like the material itself was making waves across the dress. It was beautiful. They were great with helping my friends pick out dresses that also complimented the style of my wedding dress, really professional, and all the alterations went without a problem. Because the wedding was going to be in Trego, at a retreat, we picked material that looked more organic and casual for the bridesmaid dresses. In the store, we wanted to go fancier, but on site it was perfect. I didnt feel like I needed to look at other stores once I went there, because they really have it all.
Services Used: Dress & Attire
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madisorm
Wedding:
10/3/2008
 
3.9 out of 5.0
They were great. I felt comfortable whenever I came in for trying on my dress. They actually matched a price at a different store and they actually order you the right size dress. Another shop on Grand Ave wanted me to buy one 2 sizes to big. So when my dress came in it fit perfectly because I listened to and trusted the people here to do their job and it was a great job!
Services Used: Dress & Attire
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Alyssa
Wedding:
4/26/2008
 
0.4 out of 5.0
This place has awful customer service. Although my wedding dress was beautiful, I would not recommend this vendor to anyone. They majorly screwed up my bridesmaid dress order, and they were not willing to admit that they made an error, nor did they offer any customer service to remedy the situation. Shop around and find a different place that carries the dresses you want.
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
 
0.0 out of 5.0
Awful service!!!!!!!!!!!!!!

They made a false promise about getting "any bridesmaid dress in the industry." However, they forgot to inform me that it would not be discounted at the time of the purchase of my bridal dress. When I found the dress I wanted for the bridesmaids they would not give me the discount and made me do the research of where they could purchase the dress. They mis-quoted a price for the dresses and would and 2 weeks later revoked their quote, explaining there was a miscommunication between salespersona nd buyer. When I explained the problem to the management I was insulted and told that it was my problem for their miscommunication.

I felt completely lied to and mislead. I would NOT RECOMMEND this establishment for purchase of your wedding or bridesmaid gown. I have had great luck with all of my other vendors and am definately not a difficult person to work with. I just felt that they should honor their original quote.
Services Used: Dress & Attire
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