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Bridal Depot

Bellaire , TX

LOCATION

5200 West Loop S
Bellaire, TX 77401 US

PHONE

713-668-3100

WEBSITE

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Dress & Attire

REVIEWS

4.0
out of 5.0
4.0/5.0
3.9/5.0
4.0/5.0
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Anonymous
Wedding:
Recently Married
0.0/5.0
AVOID THIS STORE PLEASE! The entire experience was a NIGHTMARE. We ordered a Mori Lee gown and we were told that as a matter of fact that was the last day to order that dress if we wanted it to arrive in time for the wedding (6 months later), mind you this was the middle of June. The bride panicked because she’d fallen in love with the gown and was afraid she wouldn’t get it in time so we went ahead and ordered it. Rose, who seems very nice at first is the most dishonest person I’ve ever encountered. She told us she would have the dress RUSHED and ordered at custom length at no cost, but I had a bad feeling about her so as soon as we left I started calling around for prices on this same gown. I spoke to a very nice lady at Ventura’s and she told me “unfortunately you’ve been lied to. This specific gown by Mori Lee is what they call "quick delivery" gown. It will be shipped from 6 to 8 weeks. Therefore standard shipping for this gown is estimated early September. Never will this dress take 6 month to arrive. And as far as the length, there’s no such thing as her waiving a custom length fee. This gown comes in 3 different lengths and we order the one that’s closest to the bride’s height.”I was infuriated but we played it smart and called Rose the next day and told her we had found the same gown (for a cheaper price) at a different boutique. At this point we gave her two options, cancel our order or lower the price. She tried to fight it at first but then she asked for the email as proof of what we were saying. We faxed and emailed her over and over and every time she would claim she hadn’t received anything. Finally we had to go see her in person and have it out with her. She was extremely rude and to top it all off when the gown finally came in, IT WAS THE WRONG GOWN!!! For once she did the right thing and fixed the order and the correct gown came in 6 weeks later, WOW what happened to 6 months?!?!She also made several remarks about the bride’s weight and ins
AVOID THIS STORE PLEASE! The entire experience was a NIGHTMARE. We ordered a Mori Lee gown and we were told that as a Read more...
AVOID THIS STORE PLEASE! The entire experience was a NIGHTMARE. We ordered a Mori Lee gown and we were told that as a matter of fact that was the last day to order that dress if we wanted it to arrive in time for the wedding (6 months later), mind you this was the middle of June. The bride panicked because she’d fallen in love with the gown and was afraid she wouldn’t get it in time so we went ahead and ordered it. Rose, who seems very nice at first is the most dishonest person I’ve ever encountered. She told us she would have the dress RUSHED and ordered at custom length at no cost, but I had a bad feeling about her so as soon as we left I started calling around for prices on this same gown. I spoke to a very nice lady at Ventura’s and she told me “unfortunately you’ve been lied to. This specific gown by Mori Lee is what they call "quick delivery" gown. It will be shipped from 6 to 8 weeks. Therefore standard shipping for this gown is estimated early September. Never will this dress take 6 month to arrive. And as far as the length, there’s no such thing as her waiving a custom length fee. This gown comes in 3 different lengths and we order the one that’s closest to the bride’s height.”I was infuriated but we played it smart and called Rose the next day and told her we had found the same gown (for a cheaper price) at a different boutique. At this point we gave her two options, cancel our order or lower the price. She tried to fight it at first but then she asked for the email as proof of what we were saying. We faxed and emailed her over and over and every time she would claim she hadn’t received anything. Finally we had to go see her in person and have it out with her. She was extremely rude and to top it all off when the gown finally came in, IT WAS THE WRONG GOWN!!! For once she did the right thing and fixed the order and the correct gown came in 6 weeks later, WOW what happened to 6 months?!?!She also made several remarks about the bride’s weight and ins Read less
Services Used: Dress & Attire
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Chelsey
Wedding:
3/19/2016
0.2/5.0
I wish that I could give Bridal Depot negative stars to help other brides avoid it. DON’T GO HERE. This was the most stressful part of my entire wedding, and I was still dealing with them even after my wedding was done.

Weddings are crazy, expensive ordeals. Bridal Depot should be all about helping brides. Instead, they use sneaky tactics in an attempt to take advantage of their customers. From me having to call for weeks leaving messages before hearing back from them, to driving up there for dress fittings with a dress that isn’t mine, to them losing my belt and having to order one last minute, to having charges on alterations that were saying would be included, to fighting for SIX MONTHS to get a refund on that stupid veil, I am convinced you would be better served going just about anywhere else. Bridal Depot is an unprofessional, disorganized, and shady place, staffed with some smiling, fast-talking workers trying to bleed you for as much money as they can. RUN.
I wish that I could give Bridal Depot negative stars to help other brides avoid it. DON’T GO HERE. This was the most Read more...
I wish that I could give Bridal Depot negative stars to help other brides avoid it. DON’T GO HERE. This was the most stressful part of my entire wedding, and I was still dealing with them even after my wedding was done.

Weddings are crazy, expensive ordeals. Bridal Depot should be all about helping brides. Instead, they use sneaky tactics in an attempt to take advantage of their customers. From me having to call for weeks leaving messages before hearing back from them, to driving up there for dress fittings with a dress that isn’t mine, to them losing my belt and having to order one last minute, to having charges on alterations that were saying would be included, to fighting for SIX MONTHS to get a refund on that stupid veil, I am convinced you would be better served going just about anywhere else. Bridal Depot is an unprofessional, disorganized, and shady place, staffed with some smiling, fast-talking workers trying to bleed you for as much money as they can. RUN. Read less
Services Used: Dress & Attire
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Silesha
Wedding:
3/5/2016
2.6/5.0
This place is a nice size with a ample array of dresses. The downside of this place is the staff. I went on a Monday inn hopes of not being there when it was busy. Walked in and nobody was in site. Not even an employee. Ok? MOH and I walked around to browse a little all with no help. Finally had to hunt somebody down. Not very helpful
This place is a nice size with a ample array of dresses. The downside of this place is the staff. I went on a Monday inn Read more...
This place is a nice size with a ample array of dresses. The downside of this place is the staff. I went on a Monday inn hopes of not being there when it was busy. Walked in and nobody was in site. Not even an employee. Ok? MOH and I walked around to browse a little all with no help. Finally had to hunt somebody down. Not very helpful Read less
Services Used: Dress & Attire
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Silvia
Wedding:
1/23/2016
1.0/5.0
MAKE YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE.
I made the mistake of entrusting it to them for cleaning, pressing and preservation.
They charged me over $280 right away, and after over 2 months I got nothing done.
The manager was extremely rude and unprofessional. She did not care of me leaving unhappy and even said she did not care I would have wrote bad reviews. So here I am.
When I first got my gown back I realized it had not been ironed at all. I complained and then the maager admitted the job was not done right (she tried to stick it to me). However, she asked me to let her fix it, so I tried working with them to have the cleaning and ironing redone..... 3 times! After going in that place 5 times, vack and forth, I ran out of patient and requested a refund.
THEY REFUSED ME A REFUND AND ASKED ME TO LEAVE. All I had left to do was filing a fraud claim and dispute the payment. The legal office of my bank is currently handling the case. I fortunately took a lot of pictures and videos every single time I went there, documenting their lack of professionalism and that I did not get the service I paid for.
My suggestion: do not give them your business, or you will end up like me. IF you will still decide to trust them and purchase items or services from them, make sure you pay them later, after you see the job done. Document your experience, save receipts and record what they tell you. Good luck.
MAKE YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE.
I made the mistake of entrusting it to them for cleaning, Read more...
MAKE YOURSELF A FAVOR AND STAY AWAY FROM THIS PLACE.
I made the mistake of entrusting it to them for cleaning, pressing and preservation.
They charged me over $280 right away, and after over 2 months I got nothing done.
The manager was extremely rude and unprofessional. She did not care of me leaving unhappy and even said she did not care I would have wrote bad reviews. So here I am.
When I first got my gown back I realized it had not been ironed at all. I complained and then the maager admitted the job was not done right (she tried to stick it to me). However, she asked me to let her fix it, so I tried working with them to have the cleaning and ironing redone..... 3 times! After going in that place 5 times, vack and forth, I ran out of patient and requested a refund.
THEY REFUSED ME A REFUND AND ASKED ME TO LEAVE. All I had left to do was filing a fraud claim and dispute the payment. The legal office of my bank is currently handling the case. I fortunately took a lot of pictures and videos every single time I went there, documenting their lack of professionalism and that I did not get the service I paid for.
My suggestion: do not give them your business, or you will end up like me. IF you will still decide to trust them and purchase items or services from them, make sure you pay them later, after you see the job done. Document your experience, save receipts and record what they tell you. Good luck. Read less
Services Used: Unique Services
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Andrea
Wedding:
6/27/2015
4.9/5.0
I said yes to my dress at The Bridal Depot. Rose was so easy to work with; she was friendly, fun, and attentive, and made the experience memorable. After trying on 20 to 30 dresses at other stores, I went in knowing I wanted one dress in particular. It was a recent release from Maggie Sottero and the other salons had not gotten it in yet. I was so relieved when I found out The Bridal Depot had it in stock. I rushed in, and was thrilled when the dress fit me and the image I wanted. Rose helped me feel beautiful on my wedding day. I received a ton of compliments from our guests (and our photographer) about how beautiful the dress is, that they had never seen it before. The dress is now preserved so I can cherish it for years to come.
I said yes to my dress at The Bridal Depot. Rose was so easy to work with; she was friendly, fun, and attentive, and made Read more...
I said yes to my dress at The Bridal Depot. Rose was so easy to work with; she was friendly, fun, and attentive, and made the experience memorable. After trying on 20 to 30 dresses at other stores, I went in knowing I wanted one dress in particular. It was a recent release from Maggie Sottero and the other salons had not gotten it in yet. I was so relieved when I found out The Bridal Depot had it in stock. I rushed in, and was thrilled when the dress fit me and the image I wanted. Rose helped me feel beautiful on my wedding day. I received a ton of compliments from our guests (and our photographer) about how beautiful the dress is, that they had never seen it before. The dress is now preserved so I can cherish it for years to come. Read less
Services Used: Dress & Attire
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Rosa
Wedding:
6/20/2015
5.0/5.0
Loved this place. Rose was amazing and generous.
Loved this place. Rose was amazing and generous.
Loved this place. Rose was amazing and generous. Read less
Services Used: Dress & Attire
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Candace
Wedding:
5/19/2015
4.4/5.0
Though the atmosphere isn't much to look at, they have an amazing selection of dresses, both designer and not to choose from. We got a good deal on our dress and they threw in the matching veil for free.
Though the atmosphere isn't much to look at, they have an amazing selection of dresses, both designer and not to choose Read more...
Though the atmosphere isn't much to look at, they have an amazing selection of dresses, both designer and not to choose from. We got a good deal on our dress and they threw in the matching veil for free. Read less
Services Used: Dress & Attire
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Sara
Wedding:
5/16/2015
4.6/5.0
We decided to try this place out after the first two places did not have what we were looking for in a dress. We called ahead on a Saturday and showed up within 30 minutes. They let us choose about 20 dresses and set us up in a room. It was the second to last one, but I found THE DRESS! They worked with us on the price and even included alterations and dry cleaning. We got a great deal!

The area is a little sketchy and it's very dated inside, but they have SO many dresses to choose from that it's really a great place to look.
We decided to try this place out after the first two places did not have what we were looking for in a dress. We called Read more...
We decided to try this place out after the first two places did not have what we were looking for in a dress. We called ahead on a Saturday and showed up within 30 minutes. They let us choose about 20 dresses and set us up in a room. It was the second to last one, but I found THE DRESS! They worked with us on the price and even included alterations and dry cleaning. We got a great deal!

The area is a little sketchy and it's very dated inside, but they have SO many dresses to choose from that it's really a great place to look. Read less
Services Used: Dress & Attire
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MRS to be
Wedding:
3/14/2015
5.0/5.0
Customer service is the BEST. I had a apptmnt and i got there and greeted me, asked what i was looking for and they showed me around and told me where everything was. Then they let me and my BM and mom look around. I really appreciate that they give you your space and let you walk around and not feel pressured. They came back every so often to get the dresses we picked out and put in the dressing room. They help you in everything and give you suggestions. Rose was there giving her opinions and talking with my Bridal Party and they loved her. She was very helpful and i honestly cant say enough about her and the staff.

The building outside does look a bit hiden and off but on the inside its a one stop shop. The first floow has limo service, invitations, decor, ext. second alterations, and top the Bridal.

This was the first and last place i went after trying on 6 dresses i was able to FIND the one.

thank you Bridal Depot!
Customer service is the BEST. I had a apptmnt and i got there and greeted me, asked what i was looking for and they showed Read more...
Customer service is the BEST. I had a apptmnt and i got there and greeted me, asked what i was looking for and they showed me around and told me where everything was. Then they let me and my BM and mom look around. I really appreciate that they give you your space and let you walk around and not feel pressured. They came back every so often to get the dresses we picked out and put in the dressing room. They help you in everything and give you suggestions. Rose was there giving her opinions and talking with my Bridal Party and they loved her. She was very helpful and i honestly cant say enough about her and the staff.

The building outside does look a bit hiden and off but on the inside its a one stop shop. The first floow has limo service, invitations, decor, ext. second alterations, and top the Bridal.

This was the first and last place i went after trying on 6 dresses i was able to FIND the one.

thank you Bridal Depot! Read less
Services Used: Dress & Attire
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Dorianne
Wedding:
12/26/2014
5.0/5.0
Rose you are awesome!!! I was in between 2 Maggie Sottero dresses that were not at the store. I call all stores in Houston and no one had it. Rose manage to order them and let me try them on in my size. I did had to pay a deposit, but I was sure that I will keep one. I went to the store several times because I was so unsure of which one to choose. They were all helpful and very patient with me. I love my dress and planning to keep it!!!
Rose you are awesome!!! I was in between 2 Maggie Sottero dresses that were not at the store. I call all stores in Houston Read more...
Rose you are awesome!!! I was in between 2 Maggie Sottero dresses that were not at the store. I call all stores in Houston and no one had it. Rose manage to order them and let me try them on in my size. I did had to pay a deposit, but I was sure that I will keep one. I went to the store several times because I was so unsure of which one to choose. They were all helpful and very patient with me. I love my dress and planning to keep it!!! Read less
Services Used: Dress & Attire
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