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Bridal Images Rockville

Rockville , MD
CONTACT US
CONTACT US

LOCATION

Rockville, MD US 20852 (map)

PHONE

301-738-9080

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

What accessories do you provide?
Undergarments
Does a client need to schedule an appointment? How do the client appointments work?
Appointments preferred
 Walk-ins accepted

REVIEWS

3.9
out of 5.0
3.9/5.0
3.9/5.0
3.9/5.0
4.0/5.0
3.9/5.0
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Anonymous
Wedding:
Recently Married
5.0/5.0
I went to Bridal Images for my dress because my sister got her dress there and they did a great job. I have nothing but nice things to say about them!

I tried on a number of dresses and the bridal consultant selected a couple dresses for me (from the sale rack) and of all the dresses, the one she picked was the perfect one. It was about 1/4 the price of the other store dresses and I was so grateful!

The alterations were done so well and it fit me perfectly. I would definitely recommend this place to others!
I went to Bridal Images for my dress because my sister got her dress there and they did a great job. I have nothing but Read more...
I went to Bridal Images for my dress because my sister got her dress there and they did a great job. I have nothing but nice things to say about them!

I tried on a number of dresses and the bridal consultant selected a couple dresses for me (from the sale rack) and of all the dresses, the one she picked was the perfect one. It was about 1/4 the price of the other store dresses and I was so grateful!

The alterations were done so well and it fit me perfectly. I would definitely recommend this place to others! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
3.2/5.0
This place has a wide selection of dresses that you can browse through yourself. You can take as many off the rack to try on as you want, so it's a great place to go if you have no idea what you're looking for. On the other hand, you're going to have to go elsewhere for foundation garments, jewelry and other accessories (they do have an extensive selection of hair decorations and shoes though). The staff is reserved but nice if you ask for help. However, when I first went to this store to look at dresses, I was told that I'd be able to get all my accessories there, including foundation garments and jewelry. I was quite surprised when I called back a few weeks later to schedule my first fitting and was told that I'd need to bring my foundation garments with me and that they were not available for purchase at the store.
This place has a wide selection of dresses that you can browse through yourself. You can take as many off the rack to try Read more...
This place has a wide selection of dresses that you can browse through yourself. You can take as many off the rack to try on as you want, so it's a great place to go if you have no idea what you're looking for. On the other hand, you're going to have to go elsewhere for foundation garments, jewelry and other accessories (they do have an extensive selection of hair decorations and shoes though). The staff is reserved but nice if you ask for help. However, when I first went to this store to look at dresses, I was told that I'd be able to get all my accessories there, including foundation garments and jewelry. I was quite surprised when I called back a few weeks later to schedule my first fitting and was told that I'd need to bring my foundation garments with me and that they were not available for purchase at the store. Read less
Services Used: Dress & Attire
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Coco
Wedding:
3/22/2014
3.8/5.0
I enjoyed this bridal shop. Suzanne was great. The dress I got is beautiful even though the price was a little much.
I enjoyed this bridal shop. Suzanne was great. The dress I got is beautiful even though the price was a little much.
I enjoyed this bridal shop. Suzanne was great. The dress I got is beautiful even though the price was a little much. Read less
Services Used: Dress & Attire
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Setina
Wedding:
10/31/2012
5.0/5.0
I can say to you what a wonderful bridal salon experience. Everyone in the salon listened to what I was looking for, their gowns are quality and all designers, tons of choices in terms of selection. Fabric and styling was first rate. Their fitting rooms are huge and very private. Patient and very helpful, never did I feel rushed. Everything you needed was in the fitting room, shoes, a silk robe, even jewelry and veils to complete my look.

Thank you for a wonderful time and I am so glad I found the dress with the help of Bridal Images and their team of experienced sales staff, this was as good as it could ever get (probably as good as the NY expeirences shown on TV)!!
I can say to you what a wonderful bridal salon experience. Everyone in the salon listened to what I was looking for, their Read more...
I can say to you what a wonderful bridal salon experience. Everyone in the salon listened to what I was looking for, their gowns are quality and all designers, tons of choices in terms of selection. Fabric and styling was first rate. Their fitting rooms are huge and very private. Patient and very helpful, never did I feel rushed. Everything you needed was in the fitting room, shoes, a silk robe, even jewelry and veils to complete my look.

Thank you for a wonderful time and I am so glad I found the dress with the help of Bridal Images and their team of experienced sales staff, this was as good as it could ever get (probably as good as the NY expeirences shown on TV)!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
10/6/2012
1.8/5.0
I would not recommend this bridal salon. They were all very cold and awkward in person and over the phone.
They insisted on a dress sizes for most of my bridesmaids that were not their size and when they arrived were not even close to their size at all. This generated more money for the store, increased cost for the over all dress and then for alterations for their dresses to fit!
Most places do not have the option to try to the dresses on that is what appealed to me in the first place, however I would advise all bridal parties to go elsewhere.
I would not recommend this bridal salon. They were all very cold and awkward in person and over the phone.
They Read more...
I would not recommend this bridal salon. They were all very cold and awkward in person and over the phone.
They insisted on a dress sizes for most of my bridesmaids that were not their size and when they arrived were not even close to their size at all. This generated more money for the store, increased cost for the over all dress and then for alterations for their dresses to fit!
Most places do not have the option to try to the dresses on that is what appealed to me in the first place, however I would advise all bridal parties to go elsewhere. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
9/8/2012
5.0/5.0
Bridal Images was an amazing bridal shop! The consultant sat with me to discuss my vision, budget, location of the wedding and reception and then pulled dresses for me to try on. The salon is beautiful with large three-way mirrors so you can see yourself in the dresses. It was comfortable and there were only ladies working there which was so nice! The consultant was very knowledgeable about the fabrics and dresses for my shape. The seamstress, Vera was fantastic too! She fixed the issues with the sleeves and remade them so that the fit was perfect. Thank you ladies!!
Bridal Images was an amazing bridal shop! The consultant sat with me to discuss my vision, budget, location of the wedding Read more...
Bridal Images was an amazing bridal shop! The consultant sat with me to discuss my vision, budget, location of the wedding and reception and then pulled dresses for me to try on. The salon is beautiful with large three-way mirrors so you can see yourself in the dresses. It was comfortable and there were only ladies working there which was so nice! The consultant was very knowledgeable about the fabrics and dresses for my shape. The seamstress, Vera was fantastic too! She fixed the issues with the sleeves and remade them so that the fit was perfect. Thank you ladies!! Read less
Services Used: Dress & Attire
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Jamie
Wedding:
9/2/2012
4.8/5.0
I love love love Bridal Images. The only thing I can say is that the seamstresses hours are not flexible if you have a weekday job of a 9-5. She is an expert though, and while she is a bit expensive, she is worth every penny and worth taking the day off of work to go see. The ladies in the dress shop are all great. They all get to know you and your story and remember every detail. They stored my dress for me until the wedding so it wouldn't get wet, damaged or seen by the groom. The shop hours are a little bit different- call ahead before going because they change during the seasons :)
Important to note if you bring family with you to try on gowns, this shop is upstairs and there is no elevator for grandma/grandpa. The steps are short though, and 100% worth the trek!
I love love love Bridal Images. The only thing I can say is that the seamstresses hours are not flexible if you have a Read more...
I love love love Bridal Images. The only thing I can say is that the seamstresses hours are not flexible if you have a weekday job of a 9-5. She is an expert though, and while she is a bit expensive, she is worth every penny and worth taking the day off of work to go see. The ladies in the dress shop are all great. They all get to know you and your story and remember every detail. They stored my dress for me until the wedding so it wouldn't get wet, damaged or seen by the groom. The shop hours are a little bit different- call ahead before going because they change during the seasons :)
Important to note if you bring family with you to try on gowns, this shop is upstairs and there is no elevator for grandma/grandpa. The steps are short though, and 100% worth the trek! Read less
Services Used: Dress & Attire
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ming15
Wedding:
8/25/2012
0.9/5.0
I will never go here again. The staff was rude, and pushy to make a sale. I had some bridesmaid that were not size two and were told they had no dresses in their size to try on but to go ahead and purchase the dress anyway. When I had one of my bridesmaids try on the dress, the sales person remarked on her weight and that she needed to lose weight. I was horrified at the treatment of people here for an older salon that looked wear for the tear with few selections in dresses.
I will never go here again. The staff was rude, and pushy to make a sale. I had some bridesmaid that were not size two and Read more...
I will never go here again. The staff was rude, and pushy to make a sale. I had some bridesmaid that were not size two and were told they had no dresses in their size to try on but to go ahead and purchase the dress anyway. When I had one of my bridesmaids try on the dress, the sales person remarked on her weight and that she needed to lose weight. I was horrified at the treatment of people here for an older salon that looked wear for the tear with few selections in dresses. Read less
Services Used: Dress & Attire
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Janna
Wedding:
7/21/2012
0.0/5.0
I would not recommend Bridal Images to my worst enemy. Every bride deserves a memorable and pleasant experience when shopping for their wedding dress. Don't believe any thing they tell you. They will say anything to make a sale. Unfortunately, I fell in love with the dress and had no choice but to deal with them if I wanted this dress. I now have buyers remorse because even though I love my dress I wish I had not given them my money. There are plenty of reputable business out there where I could have had a better experience and more deserving of my patronage. Ladies, please trust the negative reviews about Bridal Images, I read them before my encounters and ignored them. Don't do Business With Bridal Images.
I would not recommend Bridal Images to my worst enemy. Every bride deserves a memorable and pleasant experience when Read more...
I would not recommend Bridal Images to my worst enemy. Every bride deserves a memorable and pleasant experience when shopping for their wedding dress. Don't believe any thing they tell you. They will say anything to make a sale. Unfortunately, I fell in love with the dress and had no choice but to deal with them if I wanted this dress. I now have buyers remorse because even though I love my dress I wish I had not given them my money. There are plenty of reputable business out there where I could have had a better experience and more deserving of my patronage. Ladies, please trust the negative reviews about Bridal Images, I read them before my encounters and ignored them. Don't do Business With Bridal Images. Read less
Services Used: Dress & Attire
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Vanity
Wedding:
11/12/2011
5.0/5.0
I read some negative reviews for the salon but my experience was not negative at all. The sales associates were very helpful and friendly. They pulled a gown for me that I wouldn't look at twice on the hanger, but when I tried it on it was beautiful, and I didn't want to take it off. Needless to say, I purchased the gown to wear on my wedding day.
Although my purchasing experience was great, it was very difficult to get in contact with alterations, her working hours were not the same as the stores.
I read some negative reviews for the salon but my experience was not negative at all. The sales associates were very Read more...
I read some negative reviews for the salon but my experience was not negative at all. The sales associates were very helpful and friendly. They pulled a gown for me that I wouldn't look at twice on the hanger, but when I tried it on it was beautiful, and I didn't want to take it off. Needless to say, I purchased the gown to wear on my wedding day.
Although my purchasing experience was great, it was very difficult to get in contact with alterations, her working hours were not the same as the stores. Read less
Services Used: Dress & Attire
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Jenn
Wedding:
10/29/2011
4.4/5.0
I used this vendor for my dress, bridesmaid dress, headpiece, tiara, alterations, and pretty much everything because I liked them so much! It is true that their customer service isn't the same as going to a small boutique, but that isn't necessarily a bad thing. I enjoyed being able to browse around myself, yet have someone available for when I had questions. Throughout my 7 month engagement, I called them numerous times with questions and they were always so nice and helpful. I really enjoyed my visits there since the ladies are so friendly. I do have to say the alterations are pretty pricy... my dress did rip towards the end of the night, I think from stepping on it so much because it was longer in the front than it should have been.
I used this vendor for my dress, bridesmaid dress, headpiece, tiara, alterations, and pretty much everything because I Read more...
I used this vendor for my dress, bridesmaid dress, headpiece, tiara, alterations, and pretty much everything because I liked them so much! It is true that their customer service isn't the same as going to a small boutique, but that isn't necessarily a bad thing. I enjoyed being able to browse around myself, yet have someone available for when I had questions. Throughout my 7 month engagement, I called them numerous times with questions and they were always so nice and helpful. I really enjoyed my visits there since the ladies are so friendly. I do have to say the alterations are pretty pricy... my dress did rip towards the end of the night, I think from stepping on it so much because it was longer in the front than it should have been. Read less
Services Used: Dress & Attire
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Lisa
Wedding:
10/1/2011
5.0/5.0
I purchased my wedding gown from here. They were having a sale and allowed me to pick whichever gown I wanted to try on. The second dress was THE one! However, it was out of my price range even with the sale. They were able to work with me so it could be more affordable and I was able to get my perfect wedding gown. I would definitely recommend them!
I purchased my wedding gown from here. They were having a sale and allowed me to pick whichever gown I wanted to try on. Read more...
I purchased my wedding gown from here. They were having a sale and allowed me to pick whichever gown I wanted to try on. The second dress was THE one! However, it was out of my price range even with the sale. They were able to work with me so it could be more affordable and I was able to get my perfect wedding gown. I would definitely recommend them! Read less
Services Used: Dress & Attire
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Emily
Wedding:
9/24/2011
5.0/5.0
The mixed reviews of Bridal Images almost kept me from visiting the shop. I don't know how their prices or service are normally, but I had an excellent experience at their year-end sample sale.

Even though we were just there for the sale and I didn't have the budget for a full price dress, the staff gave my bridesmaids and I the royal treatment. They were very sweet and accommodating and let me try on a dozen dresses without ever pressuring me.

I was very, very happy with the dress I bought here. It was exactly the style I wanted for the price I wanted to pay. I got so many compliments on my wedding day.
The mixed reviews of Bridal Images almost kept me from visiting the shop. I don't know how their prices or service are Read more...
The mixed reviews of Bridal Images almost kept me from visiting the shop. I don't know how their prices or service are normally, but I had an excellent experience at their year-end sample sale.

Even though we were just there for the sale and I didn't have the budget for a full price dress, the staff gave my bridesmaids and I the royal treatment. They were very sweet and accommodating and let me try on a dozen dresses without ever pressuring me.

I was very, very happy with the dress I bought here. It was exactly the style I wanted for the price I wanted to pay. I got so many compliments on my wedding day. Read less
Services Used: Dress & Attire
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Julie
Wedding:
5/28/2011
4.5/5.0
I bought my wedding dress from Bridal Images and used their seamstress for alterations. The women working that day were very helpful and professional. They were not pushy like some of the other bridal stores I had visited and let us work on our own schedule. They had a surprisingly large selection of gowns ranging everywhere from a few hundred dollars to twenty thousand! I ended up with the dress of my dreams for a fraction of the cost that I was willing to spend.

They also seem to have a good selection of accessories, bridesmaid dresses, flower girl dresses and had a tux rental department, although I did not use any of these services and cannot vouch for them.

The seamstress, Olga, is incredible. We had to make quite a few changes to the dress in order to have it fit correctly and she was great to work with. She is very talented and made my dress look and fit perfectly. The cost for alterations was originally around $300 but ended up around $550 with all the additional changes we made, but overall the alterations were very reasonable compared to many other bridal stores.
I bought my wedding dress from Bridal Images and used their seamstress for alterations. The women working that day were Read more...
I bought my wedding dress from Bridal Images and used their seamstress for alterations. The women working that day were very helpful and professional. They were not pushy like some of the other bridal stores I had visited and let us work on our own schedule. They had a surprisingly large selection of gowns ranging everywhere from a few hundred dollars to twenty thousand! I ended up with the dress of my dreams for a fraction of the cost that I was willing to spend.

They also seem to have a good selection of accessories, bridesmaid dresses, flower girl dresses and had a tux rental department, although I did not use any of these services and cannot vouch for them.

The seamstress, Olga, is incredible. We had to make quite a few changes to the dress in order to have it fit correctly and she was great to work with. She is very talented and made my dress look and fit perfectly. The cost for alterations was originally around $300 but ended up around $550 with all the additional changes we made, but overall the alterations were very reasonable compared to many other bridal stores. Read less
Services Used: Dress & Attire
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mrose2181
Wedding:
5/22/2011
4.1/5.0
The seamstress was amazing and did a great job. The sales people were extremely nice when you go to try on dress. After you bought your dress and you come to pick it up, they came off kind of rude. Probably because you already spent your money there.
The seamstress was amazing and did a great job. The sales people were extremely nice when you go to try on dress. After Read more...
The seamstress was amazing and did a great job. The sales people were extremely nice when you go to try on dress. After you bought your dress and you come to pick it up, they came off kind of rude. Probably because you already spent your money there. Read less
Services Used: Dress & Attire
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mes1016
Wedding:
4/30/2011
5.0/5.0
Bridal Images is FABULOUS! I highly recommend working with Muriel - she is so sweet and makes it a personal/fun experience for you and your mother/family/bridesmaids. She has GREAT taste and YEARS of experience. I got my dress and the bridesmaid dresses here. The alternations were moderately priced as well! We also got the grooms tuxes there and this was a positive experience as well.
Bridal Images is FABULOUS! I highly recommend working with Muriel - she is so sweet and makes it a personal/fun experience Read more...
Bridal Images is FABULOUS! I highly recommend working with Muriel - she is so sweet and makes it a personal/fun experience for you and your mother/family/bridesmaids. She has GREAT taste and YEARS of experience. I got my dress and the bridesmaid dresses here. The alternations were moderately priced as well! We also got the grooms tuxes there and this was a positive experience as well. Read less
Services Used: Dress & Attire
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Renny
Wedding:
1/8/2011
5.0/5.0
My sisters took me to this salon, which looked very expensive at first. But the quality and number of choices of gowns were amazing. First rate designers offered here and prices are quite reasonable. But the assistance received from everyone was honest and straightforward. This was so appreciated by my group. They took the time to make me look radiant. You can just tell the experience they put forth for me.
My sisters took me to this salon, which looked very expensive at first. But the quality and number of choices of gowns Read more...
My sisters took me to this salon, which looked very expensive at first. But the quality and number of choices of gowns were amazing. First rate designers offered here and prices are quite reasonable. But the assistance received from everyone was honest and straightforward. This was so appreciated by my group. They took the time to make me look radiant. You can just tell the experience they put forth for me. Read less
Services Used: Dress & Attire
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blackroselux
Wedding:
10/23/2010
3.9/5.0
The dress was perfect. I went for a trunk show with Victoria's Bridal and got a custom made gown. Sometimes the staff at the shop can be abrasive.
The dress was perfect. I went for a trunk show with Victoria's Bridal and got a custom made gown. Sometimes the staff at Read more...
The dress was perfect. I went for a trunk show with Victoria's Bridal and got a custom made gown. Sometimes the staff at the shop can be abrasive. Read less
Services Used: Dress & Attire
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Elisha
Wedding:
10/23/2010
4.8/5.0
I fell in love with two dresses and must have gone between the two stores 10 times before making my decision to go with the dress from Bridal Images! My dress was ordered (albeit a little pricier then I was planning) and it came in earlier then expected! The seamstress at the store is amazing! I lost 20 pounds after ordering the size they thought I needed. Her work was great and even though I lost a lot of the beading in the torso it still looked amazing! What made Bridal Images above the top was the seamstress! At my final fitting my dress was too tight! Without doing the "math" I had forgotten that it was going to be "that time of the month" the week before the wedding. She graciously said she would take the dress out a little and not to worry. I was a mess! I ended up going back for my second final fitting two days before my wedding! It fit! Perfectly! The day before the wedding, my parents picked up my steamed dress and I couldn't have felt like more a princess the next day! Thank you Bridal Images!
I fell in love with two dresses and must have gone between the two stores 10 times before making my decision to go with Read more...
I fell in love with two dresses and must have gone between the two stores 10 times before making my decision to go with the dress from Bridal Images! My dress was ordered (albeit a little pricier then I was planning) and it came in earlier then expected! The seamstress at the store is amazing! I lost 20 pounds after ordering the size they thought I needed. Her work was great and even though I lost a lot of the beading in the torso it still looked amazing! What made Bridal Images above the top was the seamstress! At my final fitting my dress was too tight! Without doing the "math" I had forgotten that it was going to be "that time of the month" the week before the wedding. She graciously said she would take the dress out a little and not to worry. I was a mess! I ended up going back for my second final fitting two days before my wedding! It fit! Perfectly! The day before the wedding, my parents picked up my steamed dress and I couldn't have felt like more a princess the next day! Thank you Bridal Images! Read less
Services Used: Dress & Attire
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Karina
Wedding:
10/22/2010
5.0/5.0
All I can Say is Amazing... Have a lot of options.
All I can Say is Amazing... Have a lot of options.
All I can Say is Amazing... Have a lot of options. Read less
Services Used: Dress & Attire
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Nan
Wedding:
9/10/2010
5.0/5.0
I went to Bridal Images and received excellent service and found there was an unparalled selection of gowns. The sales staff and seamstress together were professional in their treatment with me and my family (who came with me on every visit).

Additionally, the sales consultant was patient as I tried gown after gown and then she made a super recommendation for me and was right on target and boom! I had found my gown after dreading the process of having to shop to search for the right gown.

I felt as if they truely respected my wishes every time I came to visit the gown and shop for accessories. Highly Highly recommend.
I went to Bridal Images and received excellent service and found there was an unparalled selection of gowns. The sales Read more...
I went to Bridal Images and received excellent service and found there was an unparalled selection of gowns. The sales staff and seamstress together were professional in their treatment with me and my family (who came with me on every visit).

Additionally, the sales consultant was patient as I tried gown after gown and then she made a super recommendation for me and was right on target and boom! I had found my gown after dreading the process of having to shop to search for the right gown.

I felt as if they truely respected my wishes every time I came to visit the gown and shop for accessories. Highly Highly recommend. Read less
Services Used: Dress & Attire
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Aislinn
Wedding:
9/4/2010
4.4/5.0
I found the dress of my dreams here. I was told I could only try on 3 dresses which frustrated me at first but I understand why - everywhere else I went, they did not put a limit and then you start to get confused and forget what you like??? The seamstress was amazing and made the dress to only fit me - she removed things I didnt like, and it really felt like a couture dress. Some of the staff there, I could have delt with out but the woman who helped me find my dress was the sweetest lady ever!
I found the dress of my dreams here. I was told I could only try on 3 dresses which frustrated me at first but I Read more...
I found the dress of my dreams here. I was told I could only try on 3 dresses which frustrated me at first but I understand why - everywhere else I went, they did not put a limit and then you start to get confused and forget what you like??? The seamstress was amazing and made the dress to only fit me - she removed things I didnt like, and it really felt like a couture dress. Some of the staff there, I could have delt with out but the woman who helped me find my dress was the sweetest lady ever! Read less
Services Used: Dress & Attire
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The O-fficial MrsJoseph!
Wedding:
9/4/2010
1.6/5.0
Dress Designer: Rosa Clara
Dress Name: Salome
Consultant: Azine

I DO NOT recommend this bridal salon. Firstly, I read the reviews for this salon first and I was not impressed. Unfortunately, they were the only salon that carried the designer of my dress.

When I made my appointment (with Azine) I told her that I wanted to see a particular dress. That dress sample was waiting for me when I got there. The sample was TRASHED. It was in really bad condition – but I tried it on, I loved it (I pictured what the picture looked like in my mind) – but I asked to see some other dresses by the same designer. Azine sighed and grumped – she acted completely pissed off, as if I had insulted her. When she started slamming dresses around I told her to forget it and I left. As I was leaving, Azine starts to pressure me to buy the dress. She tells me if I don’t order the dress within the next two weeks, it won’t be back in time for my wedding. Keep in mind my wedding was in September of 2010 and I was visiting this salon in July/August of 2009.

Later I came back with my mother & step-father to see the dress. I only tried on that same dress again – and all the ladies working there were standing around and talking about us. As if we couldn’t tell. My mom told me she loved the dress, but I wanted to wait for my best friend’s opinion, too. Again, I got attitude and dire predictions from Azine and others for not buying the dress on the spot.

I came back about two weeks later with my best friend (male). While I’m putting on the dress the old biddies working there start talking trash about me and my best friend. They even start to guess among themselves as to his sexuality!!! While he’s less than 10’ away from them! I was horrified. He didn’t tell me until later (after ordering, cause they would have lost my order if I knew before hand) because my friend also liked the dress and he didn’t want me to keep searching due to their cattiness. Since I had tried ALL the salons in my area – this was the one I had to use if I wanted this dress.

So I order the dress. While ordering, I ask Azine if I needed to order extra length (I’m 5’10”). She says no, it comes at the longest length so it can be hemmed. I can only blame myself for listening to her. She says that I have to put a 75% deposit down. When she asks me for the deposit, however – its $50 over 75%! I just paid and left.

I get a call about 1 month later telling me my gown will be in on Jan 15th and I can set up appointments for fittings then. I told her (as I told Azine several times prior) that I was going to a different seamstress. The salesperson gets huffy and tells me that I was going to ruin the dress and that their seamstress has the most experience with this “difficult to alter dress.” Whatever. Two days before I go to pick the dress up I call to confirm the dress is in. After they search for my records for over 10 minutes, Azine comes on to tell me the dress has been delayed till Feb 5th. I ask why no one called me to let me know, I was going to pick it up to take it to the seamstress. She gives the phone to another lady who tells me that the designer pushed back delivery. No answer as to why no one called me. I asked could she confirm the new delivery date so that I could reschedule my fitting. She tells me that since I wasn’t using their alterations then I should just wait for the dress to come in (what??! Where is the Customer Service?!). I ask her (again) to confirm the new delivery date. She tells me she’ll have to call me back. About 1 hour later I get a call confirming the date.

On Feb 1st I call Azine to confirm delivery of my dress. She tells me that the delivery date is 10 business days AFTER the 5th! This was never mentioned to me. Then I get a call 2 days later telling me to make an appointment for my first fitting from the salon. I tell them again that I am not using their alterations.

When I do pick up my dress, it is perfect – except it’s not long enough. It just brushes the ground in my bare feet. This means I HAD to wear low heeled shoes (2” or less). I can only blame myself for not ordering extra length and listening to Azine.

Bottom line – great designers, horrific customer service. And two complaints already logged at the BBB (not by me)… my advice: It’s not worth it.
Dress Designer: Rosa Clara
Dress Name: Salome
Consultant: Azine

I DO NOT recommend this bridal salon. Read more...
Dress Designer: Rosa Clara
Dress Name: Salome
Consultant: Azine

I DO NOT recommend this bridal salon. Firstly, I read the reviews for this salon first and I was not impressed. Unfortunately, they were the only salon that carried the designer of my dress.

When I made my appointment (with Azine) I told her that I wanted to see a particular dress. That dress sample was waiting for me when I got there. The sample was TRASHED. It was in really bad condition – but I tried it on, I loved it (I pictured what the picture looked like in my mind) – but I asked to see some other dresses by the same designer. Azine sighed and grumped – she acted completely pissed off, as if I had insulted her. When she started slamming dresses around I told her to forget it and I left. As I was leaving, Azine starts to pressure me to buy the dress. She tells me if I don’t order the dress within the next two weeks, it won’t be back in time for my wedding. Keep in mind my wedding was in September of 2010 and I was visiting this salon in July/August of 2009.

Later I came back with my mother & step-father to see the dress. I only tried on that same dress again – and all the ladies working there were standing around and talking about us. As if we couldn’t tell. My mom told me she loved the dress, but I wanted to wait for my best friend’s opinion, too. Again, I got attitude and dire predictions from Azine and others for not buying the dress on the spot.

I came back about two weeks later with my best friend (male). While I’m putting on the dress the old biddies working there start talking trash about me and my best friend. They even start to guess among themselves as to his sexuality!!! While he’s less than 10’ away from them! I was horrified. He didn’t tell me until later (after ordering, cause they would have lost my order if I knew before hand) because my friend also liked the dress and he didn’t want me to keep searching due to their cattiness. Since I had tried ALL the salons in my area – this was the one I had to use if I wanted this dress.

So I order the dress. While ordering, I ask Azine if I needed to order extra length (I’m 5’10”). She says no, it comes at the longest length so it can be hemmed. I can only blame myself for listening to her. She says that I have to put a 75% deposit down. When she asks me for the deposit, however – its $50 over 75%! I just paid and left.

I get a call about 1 month later telling me my gown will be in on Jan 15th and I can set up appointments for fittings then. I told her (as I told Azine several times prior) that I was going to a different seamstress. The salesperson gets huffy and tells me that I was going to ruin the dress and that their seamstress has the most experience with this “difficult to alter dress.” Whatever. Two days before I go to pick the dress up I call to confirm the dress is in. After they search for my records for over 10 minutes, Azine comes on to tell me the dress has been delayed till Feb 5th. I ask why no one called me to let me know, I was going to pick it up to take it to the seamstress. She gives the phone to another lady who tells me that the designer pushed back delivery. No answer as to why no one called me. I asked could she confirm the new delivery date so that I could reschedule my fitting. She tells me that since I wasn’t using their alterations then I should just wait for the dress to come in (what??! Where is the Customer Service?!). I ask her (again) to confirm the new delivery date. She tells me she’ll have to call me back. About 1 hour later I get a call confirming the date.

On Feb 1st I call Azine to confirm delivery of my dress. She tells me that the delivery date is 10 business days AFTER the 5th! This was never mentioned to me. Then I get a call 2 days later telling me to make an appointment for my first fitting from the salon. I tell them again that I am not using their alterations.

When I do pick up my dress, it is perfect – except it’s not long enough. It just brushes the ground in my bare feet. This means I HAD to wear low heeled shoes (2” or less). I can only blame myself for not ordering extra length and listening to Azine.

Bottom line – great designers, horrific customer service. And two complaints already logged at the BBB (not by me)… my advice: It’s not worth it. Read less
Services Used: Dress & Attire
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Ed
Wedding:
8/14/2010
5.0/5.0
Brian was laid-back and easy to work with. The suits were ready on time. The pick-up and drop-off were very easy. Thank you Brian.
Brian was laid-back and easy to work with. The suits were ready on time. The pick-up and drop-off were very easy. Thank Read more...
Brian was laid-back and easy to work with. The suits were ready on time. The pick-up and drop-off were very easy. Thank you Brian. Read less
Services Used: Dress & Attire
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jamiekline
Wedding:
6/12/2010
5.0/5.0
Amazing! I ended up getting all of my wedding attire, shoes, veil, hair accessories and dress from Bridal Images. Azin was wonderful to work with and everything else there was great! They made me look and feel like a princess!
Amazing! I ended up getting all of my wedding attire, shoes, veil, hair accessories and dress from Bridal Images. Azin was Read more...
Amazing! I ended up getting all of my wedding attire, shoes, veil, hair accessories and dress from Bridal Images. Azin was wonderful to work with and everything else there was great! They made me look and feel like a princess! Read less
Services Used: Dress & Attire
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Classicoyote
Wedding:
5/22/2010
4.6/5.0
Bridal Images has quite a variety of gowns. But they also saved me when my appointment at David's Bridal was a fiasco and I was just one of a number and given a limited time. I was not having a good day and one of my bridesmaids called Bridal Images for a last minute appointment and got one with no problem. They were very friendly and helpful and were able to get the gown I wanted in a different material so that I could have a white and not off-white gown. My gown was magnificent.
Bridal Images has quite a variety of gowns. But they also saved me when my appointment at David's Bridal was a fiasco and Read more...
Bridal Images has quite a variety of gowns. But they also saved me when my appointment at David's Bridal was a fiasco and I was just one of a number and given a limited time. I was not having a good day and one of my bridesmaids called Bridal Images for a last minute appointment and got one with no problem. They were very friendly and helpful and were able to get the gown I wanted in a different material so that I could have a white and not off-white gown. My gown was magnificent. Read less
Services Used: Dress & Attire
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Nasha
Wedding:
3/6/2010
5.0/5.0
I went to this store for my bridal gown and veil. Hands down they were the best, there were thousands of gowns to look at and the sales help was incredible! The prices were affordable too. I found the designer gowns to be original and in great condition. Just one point for you - make an appointment they get crazy busy there. My sales person was very helpful and she knew what would look good on me and was super patient. Highly Highly recommend; A+
I went to this store for my bridal gown and veil. Hands down they were the best, there were thousands of gowns to look at Read more...
I went to this store for my bridal gown and veil. Hands down they were the best, there were thousands of gowns to look at and the sales help was incredible! The prices were affordable too. I found the designer gowns to be original and in great condition. Just one point for you - make an appointment they get crazy busy there. My sales person was very helpful and she knew what would look good on me and was super patient. Highly Highly recommend; A+ Read less
Services Used: Dress & Attire
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kate263
Wedding:
10/3/2009
4.0/5.0
I found "the" dress at Bridal Images! My San Patrick dress was the right one for me - modern, unique, fairly simple but stunning. Bridal Images was the only boutique I visited that carried this line, and I'm so happy I made the trip to Rockville for it. While the dress almost fit perfectly, I did need the hem and bustle done, and Yolanda provided that service, which turned out beautifully. I would note that I did see more affordable dresses elsewhere, and it was a bit inconvenient that I could only talk with Yolanda after she got in (late afternoon). However, it was the right dress for me and I would recommend Bridal Images to anyone looking for the San Patrick/Pronovias line.
I found "the" dress at Bridal Images! My San Patrick dress was the right one for me - modern, unique, fairly simple but Read more...
I found "the" dress at Bridal Images! My San Patrick dress was the right one for me - modern, unique, fairly simple but stunning. Bridal Images was the only boutique I visited that carried this line, and I'm so happy I made the trip to Rockville for it. While the dress almost fit perfectly, I did need the hem and bustle done, and Yolanda provided that service, which turned out beautifully. I would note that I did see more affordable dresses elsewhere, and it was a bit inconvenient that I could only talk with Yolanda after she got in (late afternoon). However, it was the right dress for me and I would recommend Bridal Images to anyone looking for the San Patrick/Pronovias line. Read less
Services Used: Dress & Attire
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Lana
Wedding:
9/12/2009
4.8/5.0
I found my dress at bridal Images with the wonderful help from Brittany. She was so sweet and kind. This is the third boutique I visited and actually didn't have an appointment, but they were able to fit me in. The dresses were more expensive then I was prepared to pay, but then they showed me their sample dresses, and I was able to find "the one" for $850...I even got an extra $100 off because there was pearl buttons missing. They had extras though and said they would attach them for me. With alterations I paid around $1,000 total. I also found my little tiara there and was able to get it on sale for $100. The seamstress was very nice and was dedicated to make sure my dress fit perfectly. I would definitely recommend this boutique.
I found my dress at bridal Images with the wonderful help from Brittany. She was so sweet and kind. This is the third Read more...
I found my dress at bridal Images with the wonderful help from Brittany. She was so sweet and kind. This is the third boutique I visited and actually didn't have an appointment, but they were able to fit me in. The dresses were more expensive then I was prepared to pay, but then they showed me their sample dresses, and I was able to find "the one" for $850...I even got an extra $100 off because there was pearl buttons missing. They had extras though and said they would attach them for me. With alterations I paid around $1,000 total. I also found my little tiara there and was able to get it on sale for $100. The seamstress was very nice and was dedicated to make sure my dress fit perfectly. I would definitely recommend this boutique. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
9/12/2009
3.7/5.0
I purchased my dress, bridesmaids dresses, and had my alterations done by bridal images. My dress purchase went smoothly. I thought the price was acceptable for a brand name dress and did receive a $200 off coupon. All of my bridesmaids dresses were 20% off and priced roughly the same as those at David's Bridal. My alterations were professionally done and the dress fit great. Also the staff was not pushy about trying to make me buy any accessories or make the bridesmaids get alterations done by them.

Cons:
I was a little confused as to when I would have to pay for the dress and alterations - this was not explained well by the staff members.

The staff talked me into buying a dress a size larger, even though the sample size fit great. When my dress came in I had to have it taken in to be approximately a size smaller, which raised my alteration costs.
I purchased my dress, bridesmaids dresses, and had my alterations done by bridal images. My dress purchase went smoothly. Read more...
I purchased my dress, bridesmaids dresses, and had my alterations done by bridal images. My dress purchase went smoothly. I thought the price was acceptable for a brand name dress and did receive a $200 off coupon. All of my bridesmaids dresses were 20% off and priced roughly the same as those at David's Bridal. My alterations were professionally done and the dress fit great. Also the staff was not pushy about trying to make me buy any accessories or make the bridesmaids get alterations done by them.

Cons:
I was a little confused as to when I would have to pay for the dress and alterations - this was not explained well by the staff members.

The staff talked me into buying a dress a size larger, even though the sample size fit great. When my dress came in I had to have it taken in to be approximately a size smaller, which raised my alteration costs. Read less
Services Used: Dress & Attire
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Roxy
Wedding:
8/10/2009
3.6/5.0
I loved the customer service. There was an extreme attention to detail to be able to find and fit you for that perfect dress. I took a while to make my decision, but a rep called several times to see how she could assist with my decision making. My only complaint would be that they dont offer any incentives for purchasing with them (as far as pressing the dress free of charge, offering a discount for gown perservation/cleaning, or even a deal for alterations). Everything had to be done through another vendor that worked with them (whom they didnt have any control on the prices they'd set), so in the long run your nickeled and dimed for other services other bridal stores might put at a discount/package deal.
I loved the customer service. There was an extreme attention to detail to be able to find and fit you for that perfect Read more...
I loved the customer service. There was an extreme attention to detail to be able to find and fit you for that perfect dress. I took a while to make my decision, but a rep called several times to see how she could assist with my decision making. My only complaint would be that they dont offer any incentives for purchasing with them (as far as pressing the dress free of charge, offering a discount for gown perservation/cleaning, or even a deal for alterations). Everything had to be done through another vendor that worked with them (whom they didnt have any control on the prices they'd set), so in the long run your nickeled and dimed for other services other bridal stores might put at a discount/package deal. Read less
Services Used: Dress & Attire
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MandB
Wedding:
6/20/2009
4.1/5.0
Bridal Images was the second bridal shop that I visited and the dress that ended up being "the one" was first dress that I tried on there. All the staff that I worked with were very pleasant and professional. The seamstress was fantastic and made my dress fit like a dream. I definitely recommend this place.
Bridal Images was the second bridal shop that I visited and the dress that ended up being "the one" was first dress that I Read more...
Bridal Images was the second bridal shop that I visited and the dress that ended up being "the one" was first dress that I tried on there. All the staff that I worked with were very pleasant and professional. The seamstress was fantastic and made my dress fit like a dream. I definitely recommend this place. Read less
Services Used: Dress & Attire
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blkcoffey717
Wedding:
6/14/2009
4.5/5.0
I went to Bridal Images because they were the only shop in my area that carried the designer and dress that I wanted to see. As soon as I saw the dress online I knew it was "the one" so I went to try it on. Brittany was my associate and she was great to work with. I had been there previously to try on a few dress and she even went to the back to look for dresses in my size and style to try to accomodate me. Luckily, the dress I thought I wanted worked out and it was a great price! They didn't get back to me as they said about my size and/or update me on when my dress would be in. However, once it was in they called and worked with me on the payments. The seamstress Elena was great and made my dress fit me just the way I wanted! I tried to get my bridesmaid dresses from there, but they didn't have a great selection of designers and their shipping fees were more expensive than others. Overall, my experience with Bridal Images was great!
I went to Bridal Images because they were the only shop in my area that carried the designer and dress that I wanted to Read more...
I went to Bridal Images because they were the only shop in my area that carried the designer and dress that I wanted to see. As soon as I saw the dress online I knew it was "the one" so I went to try it on. Brittany was my associate and she was great to work with. I had been there previously to try on a few dress and she even went to the back to look for dresses in my size and style to try to accomodate me. Luckily, the dress I thought I wanted worked out and it was a great price! They didn't get back to me as they said about my size and/or update me on when my dress would be in. However, once it was in they called and worked with me on the payments. The seamstress Elena was great and made my dress fit me just the way I wanted! I tried to get my bridesmaid dresses from there, but they didn't have a great selection of designers and their shipping fees were more expensive than others. Overall, my experience with Bridal Images was great! Read less
Services Used: Dress & Attire
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Kelsey
Wedding:
5/16/2009
5.0/5.0
Bridal Images was so great, there were no limitations on dresses to try on, the staff were friendly and were not pushy, the seamstress was great and did an amazing job on my complicated bussel. They were also flexible with a payment schedule with me on my tight budget.
Bridal Images was so great, there were no limitations on dresses to try on, the staff were friendly and were not pushy, Read more...
Bridal Images was so great, there were no limitations on dresses to try on, the staff were friendly and were not pushy, the seamstress was great and did an amazing job on my complicated bussel. They were also flexible with a payment schedule with me on my tight budget. Read less
Services Used: Dress & Attire
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adriennecole
Wedding:
5/16/2009
5.0/5.0
The ladies at Bridal Images helped me a find a dress that was stunning and perfect for my wedding day. They were very professional and friendly and helped answer all my questions.
The ladies at Bridal Images helped me a find a dress that was stunning and perfect for my wedding day. They were very Read more...
The ladies at Bridal Images helped me a find a dress that was stunning and perfect for my wedding day. They were very professional and friendly and helped answer all my questions. Read less
Services Used: Dress & Attire
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Melissa
Wedding:
5/9/2009
4.8/5.0
My only complaint about Bridal Images is the woman who took my measurements when ordering my gown. Although polite, she took incorrect measurements that required me to order a plus-sized dress (I'm about a size 10) and therefore required me to spend more money (about $180 on top of the price of the gown). There were two saving graces - the designer was there when I bought it and cut that cost in half, and the seamstress was wonderful and actually discounted my alteration costs as well. I did get a great dress at a good price because I bought it during a trunk sale. The designer was able to make the same dress from silk taffeta instead of silk to decrease the price significantly. She also made me a custom flower to cover a seam (the original design had a brooch that I didn't like). I would recommend at least browsing and trying on some gowns at Bridal Images!
My only complaint about Bridal Images is the woman who took my measurements when ordering my gown. Although polite, she Read more...
My only complaint about Bridal Images is the woman who took my measurements when ordering my gown. Although polite, she took incorrect measurements that required me to order a plus-sized dress (I'm about a size 10) and therefore required me to spend more money (about $180 on top of the price of the gown). There were two saving graces - the designer was there when I bought it and cut that cost in half, and the seamstress was wonderful and actually discounted my alteration costs as well. I did get a great dress at a good price because I bought it during a trunk sale. The designer was able to make the same dress from silk taffeta instead of silk to decrease the price significantly. She also made me a custom flower to cover a seam (the original design had a brooch that I didn't like). I would recommend at least browsing and trying on some gowns at Bridal Images! Read less
Services Used: Dress & Attire
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jccburke
Wedding:
12/27/2008
5.0/5.0
I loved this place!!!!!! The people that work there were all extremely helpful and truly honest with my choices. I did get my dress fitted there as well - which ended up perfect. I highly recommend Bridal Images.
I loved this place!!!!!! The people that work there were all extremely helpful and truly honest with my choices. I did get Read more...
I loved this place!!!!!! The people that work there were all extremely helpful and truly honest with my choices. I did get my dress fitted there as well - which ended up perfect. I highly recommend Bridal Images. Read less
Services Used: Dress & Attire
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lpenel
Wedding:
10/11/2008
4.2/5.0
I had a good experience here. I actually purchased the sample as my dress was no longer being made, and got a great discount. Also had my alterations done here. Somehow I lost weight the week before the wedding and they were great about making everything fit right quickly. We also rented the tuxes here for the guys. There were a few mix ups with the tuxes and sizes, but they were correctly swiftly.
I had a good experience here. I actually purchased the sample as my dress was no longer being made, and got a great Read more...
I had a good experience here. I actually purchased the sample as my dress was no longer being made, and got a great discount. Also had my alterations done here. Somehow I lost weight the week before the wedding and they were great about making everything fit right quickly. We also rented the tuxes here for the guys. There were a few mix ups with the tuxes and sizes, but they were correctly swiftly. Read less
Services Used: Dress & Attire
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nattyfigs
Wedding:
9/26/2008
2.6/5.0
I loved my dress, and my bridal party dresses, but was not impressed with the staff. There were a few employees who were helpful, but overall the store was very disorganized. Everytime my bridesmaids or I would call in for something, they had to go through their disorganized "rolodex" to find our file, in which they were never able to find us. One woman in particular was often rude and pushy, often rushing my bridesmaid to do things. Once, I called in to get my measurements because I needed to give them to a friend whose wedding I was going to be in and the employee gave me the wrong measurements (she was way off). Even after I told her that she was wrong, she insisted that that was what the card said. Finally, after much back and forth, she realized she had the wrong person's info in front of her and apologized. Overall, the store looked very dated inside and the staff were not very organized. Definitely shop around!
I loved my dress, and my bridal party dresses, but was not impressed with the staff. There were a few employees who were Read more...
I loved my dress, and my bridal party dresses, but was not impressed with the staff. There were a few employees who were helpful, but overall the store was very disorganized. Everytime my bridesmaids or I would call in for something, they had to go through their disorganized "rolodex" to find our file, in which they were never able to find us. One woman in particular was often rude and pushy, often rushing my bridesmaid to do things. Once, I called in to get my measurements because I needed to give them to a friend whose wedding I was going to be in and the employee gave me the wrong measurements (she was way off). Even after I told her that she was wrong, she insisted that that was what the card said. Finally, after much back and forth, she realized she had the wrong person's info in front of her and apologized. Overall, the store looked very dated inside and the staff were not very organized. Definitely shop around! Read less
Services Used: Dress & Attire
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Katie
Wedding:
8/30/2008
2.0/5.0
My experience at Bridal Images was not a good one. My dress turned out beautifully, and I am so thankful for that. My personal consultant was wonderful, and I felt very badly for her, because several times I could feel her embarrassment at the behavior of her coworkers. I ordered extra lace and tulle from my dress designer to have my aunt make my veil to match my dress perfectly. When the lace came, it was the wrong lace. This the designers fault, but the way the situation was handled was terribly at Bridal Images. I was told at first that I was wrong, it WAS the lace from my dress. I was then taken over to the sample in the store, and when they realized it was NOT the lace (totally different) I was told that this was now the lace they would be putting on my dress, that the lace on the sample was discontinued. This was not true in the least!! Every time I went into the store they had difficulty locating my chart. My maid of honor’s dress was ordered incorrectly. When we asked them to fix the situation they told me they were going to take the dress apart in house and completely rebuild it. This was not satisfactory to me. They told me it was too late to order a new dress, so I went on the designer’s website and saw that we were still a month from the deadline, they just did not want to eat the cost from their mistake, and I made them order us a new dress. Another woman at the store would “hang out” while I was getting in and out of my dress for alterations. She was not my consultant, she was just being nosey, and making me uncomfortable in my states of undress during the fittings.
My experience at Bridal Images was not a good one. My dress turned out beautifully, and I am so thankful for that. My Read more...
My experience at Bridal Images was not a good one. My dress turned out beautifully, and I am so thankful for that. My personal consultant was wonderful, and I felt very badly for her, because several times I could feel her embarrassment at the behavior of her coworkers. I ordered extra lace and tulle from my dress designer to have my aunt make my veil to match my dress perfectly. When the lace came, it was the wrong lace. This the designers fault, but the way the situation was handled was terribly at Bridal Images. I was told at first that I was wrong, it WAS the lace from my dress. I was then taken over to the sample in the store, and when they realized it was NOT the lace (totally different) I was told that this was now the lace they would be putting on my dress, that the lace on the sample was discontinued. This was not true in the least!! Every time I went into the store they had difficulty locating my chart. My maid of honor’s dress was ordered incorrectly. When we asked them to fix the situation they told me they were going to take the dress apart in house and completely rebuild it. This was not satisfactory to me. They told me it was too late to order a new dress, so I went on the designer’s website and saw that we were still a month from the deadline, they just did not want to eat the cost from their mistake, and I made them order us a new dress. Another woman at the store would “hang out” while I was getting in and out of my dress for alterations. She was not my consultant, she was just being nosey, and making me uncomfortable in my states of undress during the fittings. Read less
Services Used: Dress & Attire
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short short leaf
Wedding:
5/24/2008
4.1/5.0
The dress was beautiful. I felt that it made me look much slimmer than any of the other dresses. The shop was able to get the dress for me in only 2 weeks. The alteration company that they work with came to the shop so that I didn't have to go to a new place or deal with new staff. However, the employees need a lesson in customer service. I don't think I was difficult, if anything, I'm accommodating to the point of being a sucker sometimes and these ladies made me feel defensive and irritable.
The dress was beautiful. I felt that it made me look much slimmer than any of the other dresses. The shop was able to get Read more...
The dress was beautiful. I felt that it made me look much slimmer than any of the other dresses. The shop was able to get the dress for me in only 2 weeks. The alteration company that they work with came to the shop so that I didn't have to go to a new place or deal with new staff. However, the employees need a lesson in customer service. I don't think I was difficult, if anything, I'm accommodating to the point of being a sucker sometimes and these ladies made me feel defensive and irritable. Read less
Services Used: Dress & Attire
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Marielle
Wedding:
4/20/2008
4.0/5.0
I was running behind on picking out my dress and they were wonderful at helping me getting my dream dress in less than 3 months. They were flexible with the alterations and helped ease my worry with their prompt follow up.
I was running behind on picking out my dress and they were wonderful at helping me getting my dream dress in less than 3 Read more...
I was running behind on picking out my dress and they were wonderful at helping me getting my dream dress in less than 3 months. They were flexible with the alterations and helped ease my worry with their prompt follow up. Read less
Services Used: Dress & Attire
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STBmrshikel
Wedding:
1/12/2008
1.9/5.0
This shop was a disaster. I was convinced to buy a dress which I loved but it was too low cut. The sales person told me it was no problem to create "a modesty panel." They told me to order extra material to make the panel, which was rather expensive. Once the dress came in, the seamstress looked at it and said it could not be modified the way the sales person suggested. The material I was told to order looked horrible. The seamstress charged me for one "modesty design" that wasn't even what I asked for. Ultimately, after FIVE fittings the dress looked great, but the owner and sales people are so shady. The seamstress is difficult to work with and does not have any evening or weekend hours. Good selection of dresses and good prices, but the staff and alterations are a nightmare.
This shop was a disaster. I was convinced to buy a dress which I loved but it was too low cut. The sales person told me it Read more...
This shop was a disaster. I was convinced to buy a dress which I loved but it was too low cut. The sales person told me it was no problem to create "a modesty panel." They told me to order extra material to make the panel, which was rather expensive. Once the dress came in, the seamstress looked at it and said it could not be modified the way the sales person suggested. The material I was told to order looked horrible. The seamstress charged me for one "modesty design" that wasn't even what I asked for. Ultimately, after FIVE fittings the dress looked great, but the owner and sales people are so shady. The seamstress is difficult to work with and does not have any evening or weekend hours. Good selection of dresses and good prices, but the staff and alterations are a nightmare. Read less
Services Used: Dress & Attire
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breewags
Wedding:
11/24/2007
5.0/5.0
Huge selection of gowns and accessories, personal service, great alterations too!
Huge selection of gowns and accessories, personal service, great alterations too!
Huge selection of gowns and accessories, personal service, great alterations too! Read less
Services Used: Dress & Attire
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Christina
Wedding:
9/29/2007
3.2/5.0
So I got my dress at Bridal Images. Let's first off stating I cannot complain about my dress and veil (both purchased here). Absolutely gorgeous, made by a designer and looked great. A bit pricey but that is to be expected with a designed dress. Now to the employees. If you are willing to deal with rude older women then by all means go here. As well as the older women being rude the younger women were rude as well. My maids came to look at dresses there to see if any were what we wanted. We asked the woman for help (usually you tell them your budget, style, color etc.and they try and find the best dress for you). We were promptly handed the swatch book of colors and told we could go through the rack ourselves. The bridesmaids dresses were all in a big cluster in the center of the room in no particular order. We had to sort through them ourselves and then look up the dress in the book to see if they were in our color. And being that nothing was in order and we had no clue where to begin it was very frustrating. All in all my dress was great. Would I recommend this place. Not in a million years. The women are absolutely the rudest I have ever come across and should learn to help out a little more
So I got my dress at Bridal Images. Let's first off stating I cannot complain about my dress and veil (both purchased Read more...
So I got my dress at Bridal Images. Let's first off stating I cannot complain about my dress and veil (both purchased here). Absolutely gorgeous, made by a designer and looked great. A bit pricey but that is to be expected with a designed dress. Now to the employees. If you are willing to deal with rude older women then by all means go here. As well as the older women being rude the younger women were rude as well. My maids came to look at dresses there to see if any were what we wanted. We asked the woman for help (usually you tell them your budget, style, color etc.and they try and find the best dress for you). We were promptly handed the swatch book of colors and told we could go through the rack ourselves. The bridesmaids dresses were all in a big cluster in the center of the room in no particular order. We had to sort through them ourselves and then look up the dress in the book to see if they were in our color. And being that nothing was in order and we had no clue where to begin it was very frustrating. All in all my dress was great. Would I recommend this place. Not in a million years. The women are absolutely the rudest I have ever come across and should learn to help out a little more Read less
Services Used: Dress & Attire
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Rebeca
Wedding:
9/15/2007
4.6/5.0
Very please except that the alterations weren't top notch.
Very please except that the alterations weren't top notch.
Very please except that the alterations weren't top notch. Read less
Services Used: Dress & Attire
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Samantha
Wedding:
8/11/2007
3.8/5.0
I was lucky to find a dress right off the bat. I had to get it altered, and that was what really made the price go up. The alternations came out fine. I would not recommend this place if you are on a budget.
I was lucky to find a dress right off the bat. I had to get it altered, and that was what really made the price go up. The Read more...
I was lucky to find a dress right off the bat. I had to get it altered, and that was what really made the price go up. The alternations came out fine. I would not recommend this place if you are on a budget. Read less
Services Used: Dress & Attire
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Ashley Rae
Wedding:
7/7/2007
3.2/5.0
I found the perfect dress off the rack at 50% off, so I was able to get a high quality gown for a reasonable price. I went ahead and ordered my brides maid's dresses, as they offered a 20% discount since I purchases my gown there. However, I wouldn't recommend doing brides maid's dresses there, as they were still a bit pricey, even with the discount. Overall, a nice boutique. (price below includes my gown only, not brides maid dresses)
I found the perfect dress off the rack at 50% off, so I was able to get a high quality gown for a reasonable price. I went Read more...
I found the perfect dress off the rack at 50% off, so I was able to get a high quality gown for a reasonable price. I went ahead and ordered my brides maid's dresses, as they offered a 20% discount since I purchases my gown there. However, I wouldn't recommend doing brides maid's dresses there, as they were still a bit pricey, even with the discount. Overall, a nice boutique. (price below includes my gown only, not brides maid dresses) Read less
Services Used: Dress & Attire
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Amanda
Wedding:
5/18/2007
2.3/5.0
I really liked my wedding dress but it seemed like everytime I called or came in for an appointment they didn't have my information or they would have to search around for 10 minutes until someone would come out and tell me it would only be "a few more minutes" and then question when I made my appointment. The alterations were ridiculously expensive. Also, don't even think about buying your accessories here...EXTREMELY HIGH!!!
I really liked my wedding dress but it seemed like everytime I called or came in for an appointment they didn't have my Read more...
I really liked my wedding dress but it seemed like everytime I called or came in for an appointment they didn't have my information or they would have to search around for 10 minutes until someone would come out and tell me it would only be "a few more minutes" and then question when I made my appointment. The alterations were ridiculously expensive. Also, don't even think about buying your accessories here...EXTREMELY HIGH!!! Read less
Services Used: Dress & Attire
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TiaBT
Wedding:
6/17/2006
5.0/5.0
The service and selection was good. Most dresses fall in the 4 to 10 range. I found a beautiful dress that seemed made just for me. The payment plan worked with my budget and the sales person and owner supplied me with additional wedding attire options. I purchased my gown and my flower girl dress at Bridal Images. The customer service is fabulous! They make you feel like you are the only bride in the world..
The service and selection was good. Most dresses fall in the 4 to 10 range. I found a beautiful dress that seemed made Read more...
The service and selection was good. Most dresses fall in the 4 to 10 range. I found a beautiful dress that seemed made just for me. The payment plan worked with my budget and the sales person and owner supplied me with additional wedding attire options. I purchased my gown and my flower girl dress at Bridal Images. The customer service is fabulous! They make you feel like you are the only bride in the world.. Read less
Services Used: Dress & Attire
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Andrea
Wedding:
4/8/2006
3.2/5.0
I was ten minutes late for my appointment (but called because I was lost) and they almost didn't see me. It was a good thing I was persistent because I found my dress there in the first 15 minutes in the store! Easy fitting and they did a great job. A friend of mine also loved her dress from there and they are very competitive price wise.
I was ten minutes late for my appointment (but called because I was lost) and they almost didn't see me. It was a good Read more...
I was ten minutes late for my appointment (but called because I was lost) and they almost didn't see me. It was a good thing I was persistent because I found my dress there in the first 15 minutes in the store! Easy fitting and they did a great job. A friend of mine also loved her dress from there and they are very competitive price wise. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
2.6/5.0
This shop was my first stop when looking for a wedding gown. It is also ultimately where my bridesmaids got their dresses.

I made an appointment for a Tuesday evening to look at bridal gowns. My mom met me at the shop, as did my Maid of Honor, who took the metro in from Arlington just for this appointment, which was scheduled for an hour. I went in early September for my mid-May wedding. The woman who was assisting us (I use that term loosely) seemed bothered by our presence, as if we were interrupting her personal time. I told her the style I was looking for, as well as my budget. There were not a ton of dresses on the floor, and she would not allow me to look at the dresses in the back. She pulled three for me, and I tried them on. I did not like any of the dresses, and expected that she would continue to pull more. However, that did not happen. She told me I needed to order that night or I wouldn't have enough time. When I told her I had just started looking and didn't like any of the three dresses I tried on, she commented, "It's only one day. You don't have to love it." The appointment was over in 20 minutes, no exaggeration.

I swore I would never return there, but heard some positive things from bridesmaids who had gotten dresses from there. When it came time to order my bridesmaids' dresses, we found them elsewhere but ultimately were able to get a price match from Bridal Images, which was closer, and ordered from there. I set up the order with Muriel and almost all of the girls spoke with her when they placed their orders. Note - be prepared to pay in full at time of ordering.

Sadly, our interactions with Muriel, who is kind, knowledgeable and good at following up with the bridal party, ended up being the only positive part of that experience. I was less than unimpressed with the service thereafter. We did not receive a call when the dresses arrived. I (the bride) called the shop a couple of weeks after the dresses were due in, but was immediately told that if I didn't receive a call, they hadn't arrived. I asked the employee to please check anyway, and she returned to the phone saying they all had indeed arrived but no one had gotten a chance to call me. In the same breath, she said the girls had to make appointments ASAP for alterations or the dresses wouldn't be ready in time.

We planned on having all of the girls' alterations done at the shop but that quickly changed when it became apparent that their seamstress is completely inflexible when it comes to scheduling. Two of my bridesmaids attempted to make appointments during the week after work, but were told the seamstress was only in from about noon or 1 to 5 p.m. during the week, and only on some Saturdays. Then an employee told one of the bridesmaids that if ALL of the girls went in on a Sunday evening, she would meet with them. When I called that same day to schedule the appointment, I was told that the seamstress never worked on Sundays and she wouldn't hold that appointment. We went elsewhere. When I picked up the dresses for the girls, the staff was cold and uninviting.

Unfortunately, I cannot recommend this shop for any service, unless you strictly deal with Muriel. It is sad that people in the business of serving others do not have a clue as to how to accomplish that.
This shop was my first stop when looking for a wedding gown. It is also ultimately where my bridesmaids got their Read more...
This shop was my first stop when looking for a wedding gown. It is also ultimately where my bridesmaids got their dresses.

I made an appointment for a Tuesday evening to look at bridal gowns. My mom met me at the shop, as did my Maid of Honor, who took the metro in from Arlington just for this appointment, which was scheduled for an hour. I went in early September for my mid-May wedding. The woman who was assisting us (I use that term loosely) seemed bothered by our presence, as if we were interrupting her personal time. I told her the style I was looking for, as well as my budget. There were not a ton of dresses on the floor, and she would not allow me to look at the dresses in the back. She pulled three for me, and I tried them on. I did not like any of the dresses, and expected that she would continue to pull more. However, that did not happen. She told me I needed to order that night or I wouldn't have enough time. When I told her I had just started looking and didn't like any of the three dresses I tried on, she commented, "It's only one day. You don't have to love it." The appointment was over in 20 minutes, no exaggeration.

I swore I would never return there, but heard some positive things from bridesmaids who had gotten dresses from there. When it came time to order my bridesmaids' dresses, we found them elsewhere but ultimately were able to get a price match from Bridal Images, which was closer, and ordered from there. I set up the order with Muriel and almost all of the girls spoke with her when they placed their orders. Note - be prepared to pay in full at time of ordering.

Sadly, our interactions with Muriel, who is kind, knowledgeable and good at following up with the bridal party, ended up being the only positive part of that experience. I was less than unimpressed with the service thereafter. We did not receive a call when the dresses arrived. I (the bride) called the shop a couple of weeks after the dresses were due in, but was immediately told that if I didn't receive a call, they hadn't arrived. I asked the employee to please check anyway, and she returned to the phone saying they all had indeed arrived but no one had gotten a chance to call me. In the same breath, she said the girls had to make appointments ASAP for alterations or the dresses wouldn't be ready in time.

We planned on having all of the girls' alterations done at the shop but that quickly changed when it became apparent that their seamstress is completely inflexible when it comes to scheduling. Two of my bridesmaids attempted to make appointments during the week after work, but were told the seamstress was only in from about noon or 1 to 5 p.m. during the week, and only on some Saturdays. Then an employee told one of the bridesmaids that if ALL of the girls went in on a Sunday evening, she would meet with them. When I called that same day to schedule the appointment, I was told that the seamstress never worked on Sundays and she wouldn't hold that appointment. We went elsewhere. When I picked up the dresses for the girls, the staff was cold and uninviting.

Unfortunately, I cannot recommend this shop for any service, unless you strictly deal with Muriel. It is sad that people in the business of serving others do not have a clue as to how to accomplish that. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
1.0/5.0
I was displeased with the service from the moment I walked in. I unfortunately found the dress I fell in love with in this establishment. Im not sure if it was because I am young or if they are always rude, but from the second I walked in I was treated badly. No one wanted to help me try on dresses or offered any opinions on their different lines. I purchased a dress and was promised one free tux rental. When I called to set an appointment for measurements they retracted their promise of a free tux. When I tried to talk to the manager she was extremely rude and told me that this wasnt her problem and she wasnt going to deal with it. This same woman called my mother a liar. I was apalled by her behavior and by the behavior of her staff. I will never go here again.
I was displeased with the service from the moment I walked in. I unfortunately found the dress I fell in love with in this Read more...
I was displeased with the service from the moment I walked in. I unfortunately found the dress I fell in love with in this establishment. Im not sure if it was because I am young or if they are always rude, but from the second I walked in I was treated badly. No one wanted to help me try on dresses or offered any opinions on their different lines. I purchased a dress and was promised one free tux rental. When I called to set an appointment for measurements they retracted their promise of a free tux. When I tried to talk to the manager she was extremely rude and told me that this wasnt her problem and she wasnt going to deal with it. This same woman called my mother a liar. I was apalled by her behavior and by the behavior of her staff. I will never go here again. Read less
Services Used: Dress & Attire
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jamiembrown@hotmail.com
Wedding:
5/30/2004
5.0/5.0
Loved working with the ladies there. Would go back anytime!
Loved working with the ladies there. Would go back anytime!
Loved working with the ladies there. Would go back anytime! Read less
Services Used: Dress & Attire

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