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Bridal warehouse

Louisville , KY

LOCATION

Louisville, KY US
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Dress & Attire

REVIEWS

4.4
out of 5.0
4.3/5.0
4.3/5.0
4.4/5.0
4.5/5.0
4.4/5.0
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Jessie
Wedding:
9/26/2015
4.7/5.0
I had been to this particular store before, but for prom dresses not bridal. I had not expected customer service as great as it was. They made me feel welcome and at home. They patiently worked with me as I explained what I wanted for my bridesmaids and wanted. They found exactly what I wanted! I also got my shoes there, which they did not h ave in my size so the representative that I was working with called the store a couple towns over and had them ordered and dyed for me I wanted blue) so that I wouldn't have to travel out of my way. Only bad thing was they were a little short staffed.
I had been to this particular store before, but for prom dresses not bridal. I had not expected customer service as great Read more...
I had been to this particular store before, but for prom dresses not bridal. I had not expected customer service as great as it was. They made me feel welcome and at home. They patiently worked with me as I explained what I wanted for my bridesmaids and wanted. They found exactly what I wanted! I also got my shoes there, which they did not h ave in my size so the representative that I was working with called the store a couple towns over and had them ordered and dyed for me I wanted blue) so that I wouldn't have to travel out of my way. Only bad thing was they were a little short staffed. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
[Private]
4.8/5.0
absolutely love my dress. girl i worked with seemed a little young but was very helpful. decently priced, great quality!
absolutely love my dress. girl i worked with seemed a little young but was very helpful. decently priced, great quality!
absolutely love my dress. girl i worked with seemed a little young but was very helpful. decently priced, great quality! Read less
Services Used: Dress & Attire
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Madison
Wedding:
12/27/2014
4.9/5.0
Bridal warehouse has a great selection of bridal gowns and also fantastic service. They have so much inventory it might be overwhelming for some but if you know what you're looking for, it's definitely the place for you. To avoid the crowd, go as soon as they open - 10am. You will have one on one service but never feel pressured to buy a gown. By the time I bought my dress and attire for other bridal party members, all of the sales associates knew my name. They are fantastic.
A great aspect about the large inventory is that you get to try on the dress you want in YOUR size, without having to get measured for the order. This way you know you are getting the correct size.
If you purchase your dress from bridal warehouse, you receive 20% off bridesmaid dresses, flower girl dresses, any accessories, and the guys attire from the attached store next door. The suits available to rent are of great quality and value. Overall I had a fantastic experience with bridal warehouse. They are very easy to work with and truly care about their customers.
Bridal warehouse has a great selection of bridal gowns and also fantastic service. They have so much inventory it might be Read more...
Bridal warehouse has a great selection of bridal gowns and also fantastic service. They have so much inventory it might be overwhelming for some but if you know what you're looking for, it's definitely the place for you. To avoid the crowd, go as soon as they open - 10am. You will have one on one service but never feel pressured to buy a gown. By the time I bought my dress and attire for other bridal party members, all of the sales associates knew my name. They are fantastic.
A great aspect about the large inventory is that you get to try on the dress you want in YOUR size, without having to get measured for the order. This way you know you are getting the correct size.
If you purchase your dress from bridal warehouse, you receive 20% off bridesmaid dresses, flower girl dresses, any accessories, and the guys attire from the attached store next door. The suits available to rent are of great quality and value. Overall I had a fantastic experience with bridal warehouse. They are very easy to work with and truly care about their customers. Read less
Services Used: Dress & Attire
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Molly
Wedding:
12/20/2014
4.8/5.0
They were very busy the first time I went dress shopping. I ended up going back on a day they were not busy and everyone was great! The employees were extremely helpful.
They were very busy the first time I went dress shopping. I ended up going back on a day they were not busy and everyone Read more...
They were very busy the first time I went dress shopping. I ended up going back on a day they were not busy and everyone was great! The employees were extremely helpful. Read less
Services Used: Dress & Attire
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Laura
Wedding:
12/13/2014
5.0/5.0
My consultant was the best, helped me find the dress that not only pleased me but got the reaction I wanted from my parents. They also were on top of things with my alterations and bustle.
My consultant was the best, helped me find the dress that not only pleased me but got the reaction I wanted from my Read more...
My consultant was the best, helped me find the dress that not only pleased me but got the reaction I wanted from my parents. They also were on top of things with my alterations and bustle. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
10/24/2014
4.4/5.0
The first experience with this place was absolutely wonderful. I had this lovely lady named Brandy is was the epitome of friendliness. She helped me find the gown of my dreams and even helped my girls pick out their bridesmaid dresses. That day we only purchased my gowns.

A few months later the girls called/came back in to order dresses and were met with a few unfriendly people (did not get names) who were rude to them. I had one bridesmaid who even tried on dress in the store, the size she tried on was absolutely perfect on her and the lady acted like the size she got was too small and that she should be measured to make sure she didn't need a larger size. If not for the fact they got 20% off their dresses since I purchased mine there I would have said lets get our dresses elsewhere. The girl also didn't help her find the dressing rooms or ask if she needed any assistance when trying on dresses. A couple of my bridesmaids who called in also met with rude people.

I am giving it an overall 4.4 out of 5 because selection and pricing is phenomenal and customer service with a few exceptions is great. They just need to get rid of the people who are rude to the customers.
The first experience with this place was absolutely wonderful. I had this lovely lady named Brandy is was the epitome of Read more...
The first experience with this place was absolutely wonderful. I had this lovely lady named Brandy is was the epitome of friendliness. She helped me find the gown of my dreams and even helped my girls pick out their bridesmaid dresses. That day we only purchased my gowns.

A few months later the girls called/came back in to order dresses and were met with a few unfriendly people (did not get names) who were rude to them. I had one bridesmaid who even tried on dress in the store, the size she tried on was absolutely perfect on her and the lady acted like the size she got was too small and that she should be measured to make sure she didn't need a larger size. If not for the fact they got 20% off their dresses since I purchased mine there I would have said lets get our dresses elsewhere. The girl also didn't help her find the dressing rooms or ask if she needed any assistance when trying on dresses. A couple of my bridesmaids who called in also met with rude people.

I am giving it an overall 4.4 out of 5 because selection and pricing is phenomenal and customer service with a few exceptions is great. They just need to get rid of the people who are rude to the customers. Read less
Services Used: Dress & Attire
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Jennifer
Wedding:
10/11/2014
4.6/5.0
My bridesmaids and I bought our dresses from bridal warehouse. We love the quality of our dresses as well as the price.

The only issue I ran in to was bringing bridesmaids to look/order/try on. When I went to find my dress, they were there every moment of the way. When my bridesmaids came to try on, we had to find and pull everything ourselves, figure out how some of the dresses worked, etc.

But, overall, I still recommend Bridal Warehouse with the understanding that you have to be attentive to your bridesmaids because they will not.
My bridesmaids and I bought our dresses from bridal warehouse. We love the quality of our dresses as well as the Read more...
My bridesmaids and I bought our dresses from bridal warehouse. We love the quality of our dresses as well as the price.

The only issue I ran in to was bringing bridesmaids to look/order/try on. When I went to find my dress, they were there every moment of the way. When my bridesmaids came to try on, we had to find and pull everything ourselves, figure out how some of the dresses worked, etc.

But, overall, I still recommend Bridal Warehouse with the understanding that you have to be attentive to your bridesmaids because they will not. Read less
Services Used: Dress & Attire
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Erin
Wedding:
9/20/2014
4.4/5.0
My experience at Bridal Warehouse was just what I had imagined. It was packed with people which I thought just made it more exciting because not only was your family ooooing and awing when you came out but the whole place was. They were very accommodating on an extremely busy day, first they lost my reservation but they let me stay anyway and then I decided at the last minute to do my bridesmaids while I was there and they worked everybody in. I wish I could remember the lady who helped me try on dresses because she was fantastic. She listened to what I wanted and brought back dress after dress after dress until will found the perfect one. I thought they had a fantastic selection and reasonable prices especially if you bundle all the accessories with your dress. My dress wasn't suppose to come in for 5 months and it came in two weeks so I was very happy about that. I really don't have anything negative to say...it was a great experience.
My experience at Bridal Warehouse was just what I had imagined. It was packed with people which I thought just made it Read more...
My experience at Bridal Warehouse was just what I had imagined. It was packed with people which I thought just made it more exciting because not only was your family ooooing and awing when you came out but the whole place was. They were very accommodating on an extremely busy day, first they lost my reservation but they let me stay anyway and then I decided at the last minute to do my bridesmaids while I was there and they worked everybody in. I wish I could remember the lady who helped me try on dresses because she was fantastic. She listened to what I wanted and brought back dress after dress after dress until will found the perfect one. I thought they had a fantastic selection and reasonable prices especially if you bundle all the accessories with your dress. My dress wasn't suppose to come in for 5 months and it came in two weeks so I was very happy about that. I really don't have anything negative to say...it was a great experience. Read less
Services Used: Dress & Attire
Bg21
Amber
Wedding:
9/5/2014
4.7/5.0
I had my dress altered here and they were amazing! They give you one on one attention no matter how busy they are. The work was beautiful and my dress fits perfectly, and it was a really reasonable price compared to other places I called.
I had my dress altered here and they were amazing! They give you one on one attention no matter how busy they are. The Read more...
I had my dress altered here and they were amazing! They give you one on one attention no matter how busy they are. The work was beautiful and my dress fits perfectly, and it was a really reasonable price compared to other places I called. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
1.1/5.0
I would not recommend getting a dress from this business. The staff is rude. They try to talk their way out of stuff. If they promise to fix anything, they refuse to write down the promise. They tell you lies to get you to buy a dress.For example, I was told i would receive 20% off ALL accesssories and it was only off jewelry and garters.
I would not recommend getting a dress from this business. The staff is rude. They try to talk their way out of stuff. If Read more...
I would not recommend getting a dress from this business. The staff is rude. They try to talk their way out of stuff. If they promise to fix anything, they refuse to write down the promise. They tell you lies to get you to buy a dress.For example, I was told i would receive 20% off ALL accesssories and it was only off jewelry and garters. Read less
Services Used: Dress & Attire
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