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(7)

Brides and Belles of Tyler

Tyler , TX

LOCATION

Tyler, TX US
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Dress & Attire

REVIEWS

3.7
out of 5.0
3.6/5.0
3.6/5.0
3.6/5.0
3.8/5.0
3.8/5.0
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Christy
Wedding:
10/23/2011
3.9/5.0
I loved my dress. My only complaint about this place is the seamstress, she lost the flower to my dress and was not willing to replace it or compinsate me in any way. She acted like it wasn't her problem
I loved my dress. My only complaint about this place is the seamstress, she lost the flower to my dress and was not Read more...
I loved my dress. My only complaint about this place is the seamstress, she lost the flower to my dress and was not willing to replace it or compinsate me in any way. She acted like it wasn't her problem Read less
Services Used: Dress & Attire
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Tiffany
Wedding:
6/26/2011
4.5/5.0
I went dress shopping on a whim with my mother and sister expecting to just try on a few things and get an idea of what I wanted. To my surprise I found the perfect dress at the second bridal salon (brides and belles) we went to after only trying on about 4 dresses! I bought my dress off the clearance rack for about 70% off!! It was a stunning dress that I will forever love. I never dreamed that I would find a dress that I loved so much for such an awesome price. The staff at Brides and Belles were very helpful the entire process. They stored the dress for about 10 months, allowed me to pick it up and return it for the bridal portraits, and they steamed it before each use. They also referred me to an amazing alterations lady. Great selection and great service.
I went dress shopping on a whim with my mother and sister expecting to just try on a few things and get an idea of what I Read more...
I went dress shopping on a whim with my mother and sister expecting to just try on a few things and get an idea of what I wanted. To my surprise I found the perfect dress at the second bridal salon (brides and belles) we went to after only trying on about 4 dresses! I bought my dress off the clearance rack for about 70% off!! It was a stunning dress that I will forever love. I never dreamed that I would find a dress that I loved so much for such an awesome price. The staff at Brides and Belles were very helpful the entire process. They stored the dress for about 10 months, allowed me to pick it up and return it for the bridal portraits, and they steamed it before each use. They also referred me to an amazing alterations lady. Great selection and great service. Read less
Services Used: Dress & Attire
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Tamara
Wedding:
2/12/2011
2.9/5.0
The owner is amazing and very helpful. She has been in the business for years and it showed, but I was not super happy with the service. Once I paid for the dress I felt that they didn't care about me as much.
The owner is amazing and very helpful. She has been in the business for years and it showed, but I was not super happy Read more...
The owner is amazing and very helpful. She has been in the business for years and it showed, but I was not super happy with the service. Once I paid for the dress I felt that they didn't care about me as much. Read less
Services Used: Dress & Attire
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mrshughes08
Wedding:
3/2/2009
2.2/5.0
I am a Plus size women, and when I went to Brides and Belles in Tyler I was looking for a plus size wedding dress. They didn't have any in my size but I could order one from the company to try on for 25 dollars. I looked through the catalog found the one I adored and proceeded to order it.

It came in two weeks later in the size I needed and they called to have me come in and try it on. It was amazing, it hugged every curve just right and made my body look great. I was thrilled so I ordered the dress in the color I wanted and extended because I am tall. So anyways it took about 6 weeks for my dress to come in.
When it did I was excited about trying it on so I went with one of my bridesmaids to try it on. Well, when I got my dress it was a size smaller than the first one....It was horrid. I asked the ladies what had happened and the lady in charge told me she ordered it a size smaller than what I said so I'd loose weight before my wedding day! Well my wedding day was the next weekend so...needless to say I was a little pissed! I wanted my money back and they said it was non refundable....

I ended up getting my dress off a wholesale site.
I am a Plus size women, and when I went to Brides and Belles in Tyler I was looking for a plus size wedding dress. They Read more...
I am a Plus size women, and when I went to Brides and Belles in Tyler I was looking for a plus size wedding dress. They didn't have any in my size but I could order one from the company to try on for 25 dollars. I looked through the catalog found the one I adored and proceeded to order it.

It came in two weeks later in the size I needed and they called to have me come in and try it on. It was amazing, it hugged every curve just right and made my body look great. I was thrilled so I ordered the dress in the color I wanted and extended because I am tall. So anyways it took about 6 weeks for my dress to come in.
When it did I was excited about trying it on so I went with one of my bridesmaids to try it on. Well, when I got my dress it was a size smaller than the first one....It was horrid. I asked the ladies what had happened and the lady in charge told me she ordered it a size smaller than what I said so I'd loose weight before my wedding day! Well my wedding day was the next weekend so...needless to say I was a little pissed! I wanted my money back and they said it was non refundable....

I ended up getting my dress off a wholesale site. Read less
Services Used: Dress & Attire
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Nicole
Wedding:
8/8/2008
2.5/5.0
Brides and Belles was my first stop when I was looking for a wedding dress.

A very sweet woman quickly assisted me, and the first dress I tried on - I loved. After going to several other dress shops and browsing online, I ended up returning to Brides and Belles to purchase that first dress I had tried on.

However, when I returned I found that the lady who had helped me before was nowhere to be seen, and I was never asked if I could be helped. I had to ask them for help as all the younger workers were just talking at the front counter.

Finally I got my dress, tried it on again, and decided that it was - in fact - the dress for me.

I went to purchase it, and the lady told me that I could have 20% off the dress if three subsequent bridesmaids dresses were purchased there.

Apparently, she was confused on her information, because after I gave her the deposit and returned with some of my bridesmaids to make another payment and to let them look for dresses, the woman who helped me was very rude. She said that I HAD to have misheard the information and that I can only take off 10% on my dress. I was not confused as I had several people with me who heard her quote me 20% originally. Even if I was mistaken, it would not have been that big of a deal... it was just the way she said it to me... as if there was absolutely no way that she could be wrong and that I was stupid for thinking that I could have 20% off. She kept rolling her eyes and sighing.

Regardless, she continued to be rude throughout our time there... she tried to hand us a dress book and when I reached for it she wouldnt let me actually take it. But when I released it, she did too and it fell onto the counter. She just looked at me and rolled her eyes again, as if to say "Well, what did you do that for?".

Eventually, a couple of my bridesmaids paid for their dresses and we left. But a few hours later, we got a call saying that she had misquoted us our prices and that we actually owed her more money.

I ended up making a completely seperate trip up there to complain to the manager about the woman's treatment of us and her lack of professionalism. When I walked in, the woman who had helped me before was there. She rolled her eyes and said "I'm taking lunch". The manager was very kind, although I am positive she never spoke the other woman about it and was just humoring me by listening to me. And every time I entered the store after that, it was obvious that all the workers were whispering about me.

What's silly is that I am not a complainer. I honestly try to make other people happy... and am completely baffled by the service I received there. My first visit there was completely different from every visit thereafter, and I never saw the kind woman who had helped me originally again.

I finally paid for everything and was able to leave the shop, knowing I would never have to go back. But I received a letter in the mail about a month after the wedding saying that they didnt charge me for another item that I had been given. However, I have the receipt for the item, and proof that I was charged for it.
Brides and Belles was my first stop when I was looking for a wedding dress.

A very sweet woman quickly assisted Read more...
Brides and Belles was my first stop when I was looking for a wedding dress.

A very sweet woman quickly assisted me, and the first dress I tried on - I loved. After going to several other dress shops and browsing online, I ended up returning to Brides and Belles to purchase that first dress I had tried on.

However, when I returned I found that the lady who had helped me before was nowhere to be seen, and I was never asked if I could be helped. I had to ask them for help as all the younger workers were just talking at the front counter.

Finally I got my dress, tried it on again, and decided that it was - in fact - the dress for me.

I went to purchase it, and the lady told me that I could have 20% off the dress if three subsequent bridesmaids dresses were purchased there.

Apparently, she was confused on her information, because after I gave her the deposit and returned with some of my bridesmaids to make another payment and to let them look for dresses, the woman who helped me was very rude. She said that I HAD to have misheard the information and that I can only take off 10% on my dress. I was not confused as I had several people with me who heard her quote me 20% originally. Even if I was mistaken, it would not have been that big of a deal... it was just the way she said it to me... as if there was absolutely no way that she could be wrong and that I was stupid for thinking that I could have 20% off. She kept rolling her eyes and sighing.

Regardless, she continued to be rude throughout our time there... she tried to hand us a dress book and when I reached for it she wouldnt let me actually take it. But when I released it, she did too and it fell onto the counter. She just looked at me and rolled her eyes again, as if to say "Well, what did you do that for?".

Eventually, a couple of my bridesmaids paid for their dresses and we left. But a few hours later, we got a call saying that she had misquoted us our prices and that we actually owed her more money.

I ended up making a completely seperate trip up there to complain to the manager about the woman's treatment of us and her lack of professionalism. When I walked in, the woman who had helped me before was there. She rolled her eyes and said "I'm taking lunch". The manager was very kind, although I am positive she never spoke the other woman about it and was just humoring me by listening to me. And every time I entered the store after that, it was obvious that all the workers were whispering about me.

What's silly is that I am not a complainer. I honestly try to make other people happy... and am completely baffled by the service I received there. My first visit there was completely different from every visit thereafter, and I never saw the kind woman who had helped me originally again.

I finally paid for everything and was able to leave the shop, knowing I would never have to go back. But I received a letter in the mail about a month after the wedding saying that they didnt charge me for another item that I had been given. However, I have the receipt for the item, and proof that I was charged for it. Read less
Services Used: Dress & Attire
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Cortni
Wedding:
1/5/2008
4.6/5.0
The employees at Brides and Belles are very friendly and helpful. There are wide ranges of styles and prices for dresses there, including wedding gowns, bridesmaids, and even mother of the bride dresses! This is a great place!
The employees at Brides and Belles are very friendly and helpful. There are wide ranges of styles and prices for dresses Read more...
The employees at Brides and Belles are very friendly and helpful. There are wide ranges of styles and prices for dresses there, including wedding gowns, bridesmaids, and even mother of the bride dresses! This is a great place! Read less
Services Used: Dress & Attire
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Lorna
Wedding:
5/12/2007
5.0/5.0
The first day I went and looked for wedding dresses we stopped at Brides and Belles just for fun, not expecting to find anything. I explained to one of the girls there my idea of the perfect dress and the first dress I tried on was IT. I never saw another dress that satisfied me after that one. My mom made me look around at other places but we both knew that was THE dress. Everyone at Brides and Belles were so helpful and they stayed open after hours many times just for me. I highly recommend them.
The first day I went and looked for wedding dresses we stopped at Brides and Belles just for fun, not expecting to find Read more...
The first day I went and looked for wedding dresses we stopped at Brides and Belles just for fun, not expecting to find anything. I explained to one of the girls there my idea of the perfect dress and the first dress I tried on was IT. I never saw another dress that satisfied me after that one. My mom made me look around at other places but we both knew that was THE dress. Everyone at Brides and Belles were so helpful and they stayed open after hours many times just for me. I highly recommend them. Read less
Services Used: Dress & Attire
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