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Brides Mart

Schaumburg , IL

LOCATION

Schaumburg, IL US
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Dress & Attire

REVIEWS

3.2
out of 5.0
3.2/5.0
3.1/5.0
3.1/5.0
3.7/5.0
2.9/5.0
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ChuxGal
Wedding:
11/7/2009
4.6/5.0
I am by no means a bridezilla, but of course, when to comes to purchasing your wedding gown, the expectations can get pretty high. In my experience, I went to four different upscale bridal boutiques before discovering Bridesmart. In my previous experiences, I was ignored (even though I had an appointment), I was not allowed to personally browse and choose the gowns I would be interested in, and I was told to only come back when I would be actually purchasing a gown and not just "looking". I was understandably very discouraged about the bridal industry in general after all of these experiences, until I reluctantly stepped foot into Bridesmart.

I have to admit that it was definitely NOT my first choice to look there, but after my final straw with House of Brides across the street, I was desperate for some decent customer service. To my surprise, they were incredibly helpful, kind and professional. During my first visit, I was with some of my bridesmaids who wanted to try on the Bill Levkoff gown that I had picked out online. The store had already closed by the time we got there, but Desire offered to let us stop in and try on the BM gown anyway. She unlocked the doors for us and ended up staying an extra hour after close showing us the available color swatches and discussing details about the dress. Her customer service skills were like a breath of fresh air compared to the other four stuck up and rude places I had experienced before. Desire's friendly attitude and attention to detail convinced me to come back to Bridesmart when it came time to purchase my gown.

The second time I went into Bridesmart was for my gown. I had scheduled the first appointment of the day and ended up being the very last bride to leave that day. Desire worked with me (and put up with all of the comments and opinions coming from my mother, grandmother, aunt, cousin, sister and future sister-in-law) for over 6 hours and never became frustrated or annoyed. She allowed me to browse all of the gowns they carried and helped me to narrow down my choices to the "one". I ended up falling in love with a Maggie Soterro gown which was an incredible bargain compared to other retailers. Desire really made the difference in choosing where to purchase my gown and because of her I would recommend Bridesmart to anyone else getting married.
I am by no means a bridezilla, but of course, when to comes to purchasing your wedding gown, the expectations can get Read more...
I am by no means a bridezilla, but of course, when to comes to purchasing your wedding gown, the expectations can get pretty high. In my experience, I went to four different upscale bridal boutiques before discovering Bridesmart. In my previous experiences, I was ignored (even though I had an appointment), I was not allowed to personally browse and choose the gowns I would be interested in, and I was told to only come back when I would be actually purchasing a gown and not just "looking". I was understandably very discouraged about the bridal industry in general after all of these experiences, until I reluctantly stepped foot into Bridesmart.

I have to admit that it was definitely NOT my first choice to look there, but after my final straw with House of Brides across the street, I was desperate for some decent customer service. To my surprise, they were incredibly helpful, kind and professional. During my first visit, I was with some of my bridesmaids who wanted to try on the Bill Levkoff gown that I had picked out online. The store had already closed by the time we got there, but Desire offered to let us stop in and try on the BM gown anyway. She unlocked the doors for us and ended up staying an extra hour after close showing us the available color swatches and discussing details about the dress. Her customer service skills were like a breath of fresh air compared to the other four stuck up and rude places I had experienced before. Desire's friendly attitude and attention to detail convinced me to come back to Bridesmart when it came time to purchase my gown.

The second time I went into Bridesmart was for my gown. I had scheduled the first appointment of the day and ended up being the very last bride to leave that day. Desire worked with me (and put up with all of the comments and opinions coming from my mother, grandmother, aunt, cousin, sister and future sister-in-law) for over 6 hours and never became frustrated or annoyed. She allowed me to browse all of the gowns they carried and helped me to narrow down my choices to the "one". I ended up falling in love with a Maggie Soterro gown which was an incredible bargain compared to other retailers. Desire really made the difference in choosing where to purchase my gown and because of her I would recommend Bridesmart to anyone else getting married. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
3.6/5.0
I only got my dress from Bridesmart. I found the dress that I had been looking for online, but happened to find it faster than the woman that was working there. She seemed a bit too unfamiliar with the dresses. It was a bridesmaids dress, and the cost made it worth it. It took quite a chunk of time for them to get the dress to me. If you are looking for department store style wedding dress shopping, here's your place. I didn't have alterations done with them, so I don't know how fair they would have been.
I only got my dress from Bridesmart. I found the dress that I had been looking for online, but happened to find it faster Read more...
I only got my dress from Bridesmart. I found the dress that I had been looking for online, but happened to find it faster than the woman that was working there. She seemed a bit too unfamiliar with the dresses. It was a bridesmaids dress, and the cost made it worth it. It took quite a chunk of time for them to get the dress to me. If you are looking for department store style wedding dress shopping, here's your place. I didn't have alterations done with them, so I don't know how fair they would have been. Read less
Services Used: Dress & Attire
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stephanie
Wedding:
9/19/2008
0.0/5.0
My dress was the worst part of the wedding. I spent over 2,500 with Bridesmart and my bridesmaid dresses were ordered incorrectly- two of the girls did NOT have the right dress. My dress ripped off my frame in twenty minutes and the wedding. It was so poorly sewn together that during the very first dance I flashed the crowd- it literally ripped off my body and the thread was so cheap that we couldn't even find it to safety pin together. The bustle NEVer stayed put. By far the worst decision I've made in years. I will always look at my pictures and HATE my dress. Thanks for nothing Laura you crooked witch.
My dress was the worst part of the wedding. I spent over 2,500 with Bridesmart and my bridesmaid dresses were ordered Read more...
My dress was the worst part of the wedding. I spent over 2,500 with Bridesmart and my bridesmaid dresses were ordered incorrectly- two of the girls did NOT have the right dress. My dress ripped off my frame in twenty minutes and the wedding. It was so poorly sewn together that during the very first dance I flashed the crowd- it literally ripped off my body and the thread was so cheap that we couldn't even find it to safety pin together. The bustle NEVer stayed put. By far the worst decision I've made in years. I will always look at my pictures and HATE my dress. Thanks for nothing Laura you crooked witch. Read less
Services Used: Dress & Attire
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blondeczar26
Wedding:
6/14/2008
5.0/5.0
I bought my wedding gown and bridesmaids dresses through bridesmart. They are priced very well.
I bought my wedding gown and bridesmaids dresses through bridesmart. They are priced very well.
I bought my wedding gown and bridesmaids dresses through bridesmart. They are priced very well. Read less
Services Used: Dress & Attire
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Katie
Wedding:
10/6/2007
3.1/5.0
I was definitely pleased when I first came to Bridesmart. I had just left House of Brides where their prices were much more than listed on the website and dresses were STARTING at $800. Plus they had a rude attendant who disappeared for 15 minutes and then took on another customer, so I just left during my appointment. When I got to Bridesmart, I didn't have an appointment, but an attendant (I think her name was Sue) took care of me (an only me) right away. I described what I was looking for and out of the dresses she picked out, I found one that I loved! This was absolutely great! The problem came from that point forward. Slowly, but surely, more costs were being tacked on to have different alterations done and the prices kept changing for what it would cost my bridesmaids to get their dresses. It was quite frustrating for pretty much everything else, but I would say I was very pleased with the wedding dress. The price I listed is just what I spent on a wedding dress, alterations, and veil...that doesn't include bridesmaids or flower girls.
I was definitely pleased when I first came to Bridesmart. I had just left House of Brides where their prices were much Read more...
I was definitely pleased when I first came to Bridesmart. I had just left House of Brides where their prices were much more than listed on the website and dresses were STARTING at $800. Plus they had a rude attendant who disappeared for 15 minutes and then took on another customer, so I just left during my appointment. When I got to Bridesmart, I didn't have an appointment, but an attendant (I think her name was Sue) took care of me (an only me) right away. I described what I was looking for and out of the dresses she picked out, I found one that I loved! This was absolutely great! The problem came from that point forward. Slowly, but surely, more costs were being tacked on to have different alterations done and the prices kept changing for what it would cost my bridesmaids to get their dresses. It was quite frustrating for pretty much everything else, but I would say I was very pleased with the wedding dress. The price I listed is just what I spent on a wedding dress, alterations, and veil...that doesn't include bridesmaids or flower girls. Read less
Services Used: Dress & Attire
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CS
Wedding:
8/4/2007
0.5/5.0
I would never recomend that anyone get their dresses or bridesmaids dresses from Brides Mart. I ordered all of my bridesmaids dresses from them. I ordered all of my girls' dresses in the same color but different styles. The shop lost one girls measurements, and when they called her to get the new ones, ordered the wrong style of dress for her. Never once did the Manager of the shop appologize or admit their mistake. Instead they blamed me, my mom, my bridesmaid's mom... essentially everyone but themselves. They never checked with me to verify what styles were to be ordered and for whom. They did fix the problem, but her dress came in only a WEEK before my wedding. I am very VERY dissatified with Brides Mart and I would warn anyone to think twice before using them. If they make a mistake, they won't appologize, give you a discount, or do anything to satisfy the problem.
I would never recomend that anyone get their dresses or bridesmaids dresses from Brides Mart. I ordered all of my Read more...
I would never recomend that anyone get their dresses or bridesmaids dresses from Brides Mart. I ordered all of my bridesmaids dresses from them. I ordered all of my girls' dresses in the same color but different styles. The shop lost one girls measurements, and when they called her to get the new ones, ordered the wrong style of dress for her. Never once did the Manager of the shop appologize or admit their mistake. Instead they blamed me, my mom, my bridesmaid's mom... essentially everyone but themselves. They never checked with me to verify what styles were to be ordered and for whom. They did fix the problem, but her dress came in only a WEEK before my wedding. I am very VERY dissatified with Brides Mart and I would warn anyone to think twice before using them. If they make a mistake, they won't appologize, give you a discount, or do anything to satisfy the problem. Read less
Services Used: Dress & Attire
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coolitbabe
Wedding:
7/21/2006
3.9/5.0
I found my dress here the second time i went. I had gone to a lot of other places and no one else was as nice or as helpful as the salespeople here.
I found my dress here the second time i went. I had gone to a lot of other places and no one else was as nice or as Read more...
I found my dress here the second time i went. I had gone to a lot of other places and no one else was as nice or as helpful as the salespeople here. Read less
Services Used: Dress & Attire
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Janelle
Wedding:
7/16/2006
3.2/5.0
Found the perfect dress but customer service was lacking. They won't let you even see the dress until you pay for it in full which was silly since I wanted to at least make sure it was the right dress!!
Found the perfect dress but customer service was lacking. They won't let you even see the dress until you pay for it in Read more...
Found the perfect dress but customer service was lacking. They won't let you even see the dress until you pay for it in full which was silly since I wanted to at least make sure it was the right dress!! Read less
Services Used: Dress & Attire
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rxgirl
Wedding:
7/15/2006
2.5/5.0
I had purchased my bridesmaid dresses here but would not do it again. The service was bad & the employees were rude. Unfortunately, no one else had the type of dress & color I wanted so I had to purchase from here.
I had purchased my bridesmaid dresses here but would not do it again. The service was bad & the employees were rude. Read more...
I had purchased my bridesmaid dresses here but would not do it again. The service was bad & the employees were rude. Unfortunately, no one else had the type of dress & color I wanted so I had to purchase from here. Read less
Services Used: Dress & Attire
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BlushingBride1
Wedding:
7/8/2006
4.2/5.0
I got a beautiful dress for a great price. They were helpful and everything arrived on time and as ordered!
I got a beautiful dress for a great price. They were helpful and everything arrived on time and as ordered!
I got a beautiful dress for a great price. They were helpful and everything arrived on time and as ordered! Read less
Services Used: Dress & Attire
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