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Brilliant Earth

San Francisco , CA
CONTACT US
CONTACT US

LOCATION

26 O'Farrell
San Francisco, CA US 94108 (map)

PHONE

800-691-0952

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at www.brilliantearth.com.
Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at www.brilliantearth.com. Read less
Jewelry

PHOTOS

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INFO FOR JEWELRY

What kind of jewelry do you offer?
Antique Accessories, Antique Engagement Rings, Antique Wedding Bands, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands

REVIEWS

4.9
out of 5.0
4.9/5.0
4.9/5.0
4.9/5.0
4.8/5.0
4.9/5.0
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Tasha
Wedding:
9/6/2015
5.0/5.0
Lovely vintage set from wonderful vendor. Could not have asked for better service and quality! Thank you Brilliant Earth!
Lovely vintage set from wonderful vendor. Could not have asked for better service and quality! Thank you Brilliant Earth!
Lovely vintage set from wonderful vendor. Could not have asked for better service and quality! Thank you Brilliant Earth! Read less
Services Used: Jewelry
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Lorena
Wedding:
8/29/2015
5.0/5.0
I got my engagement ring from there. I saw that Leonardo Decaprio movie so I could never accept a diamond that didn't have its source listed. I went from the luxe willow platinum set with a 6mm cushion cut sapphire. Simply gorgeous. I have gotten so many compliments on this ring, and it's nice to know that it was ethically sourced diamonds from Canada and a lab created sapphire. And for the same price, you can get a diamond half the size from a mall jewelry store.
I got my engagement ring from there. I saw that Leonardo Decaprio movie so I could never accept a diamond that didn't have Read more...
I got my engagement ring from there. I saw that Leonardo Decaprio movie so I could never accept a diamond that didn't have its source listed. I went from the luxe willow platinum set with a 6mm cushion cut sapphire. Simply gorgeous. I have gotten so many compliments on this ring, and it's nice to know that it was ethically sourced diamonds from Canada and a lab created sapphire. And for the same price, you can get a diamond half the size from a mall jewelry store. Read less
Services Used: Jewelry
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Olivia
Wedding:
12/20/2014
5.0/5.0
I love my ring and I love the fact that I am not doing harm to the Earth by getting this ring.
I love my ring and I love the fact that I am not doing harm to the Earth by getting this ring.
I love my ring and I love the fact that I am not doing harm to the Earth by getting this ring. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
I had a custom sapphire engagement ring with band made for me and I couldn't be happier. Beautiful, unique to me jewelry that I wouldn't have been able to find anywhere else. My set is stunning and draws a lot of attention.
I had a custom sapphire engagement ring with band made for me and I couldn't be happier. Beautiful, unique to me jewelry Read more...
I had a custom sapphire engagement ring with band made for me and I couldn't be happier. Beautiful, unique to me jewelry that I wouldn't have been able to find anywhere else. My set is stunning and draws a lot of attention. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
My fiancé picked out this ring when he was stationed in CA and I was in KY to surprise me when I went out to California last November for Marine Corps Ball. He was able to work with them to create the perfect ring for me all without me knowing. He was able to switch out some of the small diamonds on the band and replace them with sapphires and pick out a center diamond that was exactly what we wanted and all at an awesome price. The ring we got came with a matching wedding band which he was able to switch out for sapphires on as well! They're beautiful and match perfectly. I can't wait to wear them both for the rest of my life. Their customer service is awesome and I would be willing to recommend them to anyone. In fact I have already! One of my bridesmaids got her ring from here as well and loves it!
My fiancé picked out this ring when he was stationed in CA and I was in KY to surprise me when I went out to California Read more...
My fiancé picked out this ring when he was stationed in CA and I was in KY to surprise me when I went out to California last November for Marine Corps Ball. He was able to work with them to create the perfect ring for me all without me knowing. He was able to switch out some of the small diamonds on the band and replace them with sapphires and pick out a center diamond that was exactly what we wanted and all at an awesome price. The ring we got came with a matching wedding band which he was able to switch out for sapphires on as well! They're beautiful and match perfectly. I can't wait to wear them both for the rest of my life. Their customer service is awesome and I would be willing to recommend them to anyone. In fact I have already! One of my bridesmaids got her ring from here as well and loves it! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
4.0/5.0
The rings were great. I liked being able to get non conflict diamonds and recycled gold. I think they were rather over-priced, but I didn't want conflict diamonds, so I didn't have much choice. Not a huge selections available either.
The rings were great. I liked being able to get non conflict diamonds and recycled gold. I think they were rather Read more...
The rings were great. I liked being able to get non conflict diamonds and recycled gold. I think they were rather over-priced, but I didn't want conflict diamonds, so I didn't have much choice. Not a huge selections available either. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The ring I got here was superb to any other I had been shown in a jewelry store. The quality is great! Sturdy metals, and sparkling diamonds, what else can a girl ask for? The prices are great for the quality and their diligence in craftsmanship shows. I wasn't a huge fan of the shipping process but other than that it went great. Customer service was extremely helpful and friendly. They work ethically and aim to please their customers. I would recommend them to any friend of mine!
The ring I got here was superb to any other I had been shown in a jewelry store. The quality is great! Sturdy metals, and Read more...
The ring I got here was superb to any other I had been shown in a jewelry store. The quality is great! Sturdy metals, and sparkling diamonds, what else can a girl ask for? The prices are great for the quality and their diligence in craftsmanship shows. I wasn't a huge fan of the shipping process but other than that it went great. Customer service was extremely helpful and friendly. They work ethically and aim to please their customers. I would recommend them to any friend of mine! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
4.9/5.0
Jonas and the other folks at Brilliant Earth were great to work with! When ordering rings both over the internet as well as in person they took the time to make sure everything was just perfect. Even when one of the rings didn't fit just right they made it easy for us to send it back for free resizing. Originally we thought it might be difficult to work with a California based company since we are located in Massachusetts, but it worked out really well!
Jonas and the other folks at Brilliant Earth were great to work with! When ordering rings both over the internet as well Read more...
Jonas and the other folks at Brilliant Earth were great to work with! When ordering rings both over the internet as well as in person they took the time to make sure everything was just perfect. Even when one of the rings didn't fit just right they made it easy for us to send it back for free resizing. Originally we thought it might be difficult to work with a California based company since we are located in Massachusetts, but it worked out really well! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The gemologist with whom I worked (for both my engagement ring and our wedding bands) was knowledgeable, patient, and kind.
The gemologist with whom I worked (for both my engagement ring and our wedding bands) was knowledgeable, patient, and Read more...
The gemologist with whom I worked (for both my engagement ring and our wedding bands) was knowledgeable, patient, and kind. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
My antique art deco 1930's engagement ring is the most gorgeous thing I have ever layed eyes on! It fits my style so perfectly and I love that it is 100% unique and no one else has a ring like it!
My antique art deco 1930's engagement ring is the most gorgeous thing I have ever layed eyes on! It fits my style so Read more...
My antique art deco 1930's engagement ring is the most gorgeous thing I have ever layed eyes on! It fits my style so perfectly and I love that it is 100% unique and no one else has a ring like it! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
4.8/5.0
Beautiful, stunning ring...incredible diamond quality and you can rest assured it was from a specially-screened mine, free of corruption and blood. They have diamonds from Canada, Botswana and Russia. I specifically asked my fiance not to get a Russian diamond because I do not want to support a country with policies that are so bigoted and backwards towards gay people and I think Putin is a jerk. So buy Canadian or Botswanan for a truly "ethical" diamond.
Beautiful, stunning ring...incredible diamond quality and you can rest assured it was from a specially-screened mine, free Read more...
Beautiful, stunning ring...incredible diamond quality and you can rest assured it was from a specially-screened mine, free of corruption and blood. They have diamonds from Canada, Botswana and Russia. I specifically asked my fiance not to get a Russian diamond because I do not want to support a country with policies that are so bigoted and backwards towards gay people and I think Putin is a jerk. So buy Canadian or Botswanan for a truly "ethical" diamond. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
My ring is exactly what I was looking for; classic and elegant while still being perfect for everyday wear. Could not be happier!
My ring is exactly what I was looking for; classic and elegant while still being perfect for everyday wear. Could not be Read more...
My ring is exactly what I was looking for; classic and elegant while still being perfect for everyday wear. Could not be happier! Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
We both found gorgeous and unique wedding bands here, and feel wonderful about the fact that they are recycled white gold. An appointment is necessary when you go to their location in SF, and it is worth it because they took as much time as we needed. They sized our rings and shipped within a week of our visit. They are perfect and I'm sure we'll be back for future jewelry purchases.
We both found gorgeous and unique wedding bands here, and feel wonderful about the fact that they are recycled white gold. Read more...
We both found gorgeous and unique wedding bands here, and feel wonderful about the fact that they are recycled white gold. An appointment is necessary when you go to their location in SF, and it is worth it because they took as much time as we needed. They sized our rings and shipped within a week of our visit. They are perfect and I'm sure we'll be back for future jewelry purchases. Read less
Services Used: Jewelry
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Anonymous
Wedding:
Recently Married
5.0/5.0
The craftsmanship of my engagement ring is impeccable. Their practices are ethical and environmentally sound (with recycled materials and Kimberly process, verified conflict free diamonds). You are able to choose the stone and the country/mine of origin, for extra measures. I appreciate the assistance they supplied us in purchasing the ring and stone remotely. The ring and stone are stunning. Ring is Willow band, white gold with an oval cut stone.
The craftsmanship of my engagement ring is impeccable. Their practices are ethical and environmentally sound (with Read more...
The craftsmanship of my engagement ring is impeccable. Their practices are ethical and environmentally sound (with recycled materials and Kimberly process, verified conflict free diamonds). You are able to choose the stone and the country/mine of origin, for extra measures. I appreciate the assistance they supplied us in purchasing the ring and stone remotely. The ring and stone are stunning. Ring is Willow band, white gold with an oval cut stone. Read less
Services Used: Jewelry
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Amber
Wedding:
9/7/2014
5.0/5.0
We purchased both my engagement ring (an antique!) and my wedding bands from Brilliant Earth. Their customer service is great. I also could not find cheaper prices for similar pieces anywhere on the internet. All their precious metals are sustainably sourced, so that's a plus too.
We purchased both my engagement ring (an antique!) and my wedding bands from Brilliant Earth. Their customer service is Read more...
We purchased both my engagement ring (an antique!) and my wedding bands from Brilliant Earth. Their customer service is great. I also could not find cheaper prices for similar pieces anywhere on the internet. All their precious metals are sustainably sourced, so that's a plus too. Read less
Services Used: Jewelry
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Michelle
Wedding:
8/15/2014
5.0/5.0
I got my wedding band from BE, and I am in love with it. It is the whisper eternity band in platinum. I dropped into their SF showroom without an appointment, and they were able to accommodate me and were really helpful finding a ring that would go well with my vintage engagement ring.
I got my wedding band from BE, and I am in love with it. It is the whisper eternity band in platinum. I dropped into their Read more...
I got my wedding band from BE, and I am in love with it. It is the whisper eternity band in platinum. I dropped into their SF showroom without an appointment, and they were able to accommodate me and were really helpful finding a ring that would go well with my vintage engagement ring. Read less
Services Used: Jewelry
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Leann
Wedding:
8/2/2014
5.0/5.0
Brilliant Earth makes such beautiful, non-conflict jewelry which we love! We purchased my engagement ring and both our wedding bands from BE and their stunning. My engagement ring has a sapphire as it's main stone, which is my birthstone, and I love how different that makes it. I've received so many compliments on it's uniqueness. They have an entire sapphire line - which is awesome! They're customer service is really great and giving your recommendations based on your past purchases too!
Brilliant Earth makes such beautiful, non-conflict jewelry which we love! We purchased my engagement ring and both our Read more...
Brilliant Earth makes such beautiful, non-conflict jewelry which we love! We purchased my engagement ring and both our wedding bands from BE and their stunning. My engagement ring has a sapphire as it's main stone, which is my birthstone, and I love how different that makes it. I've received so many compliments on it's uniqueness. They have an entire sapphire line - which is awesome! They're customer service is really great and giving your recommendations based on your past purchases too! Read less
Services Used: Jewelry
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Lisa
Wedding:
7/26/2014
5.0/5.0
We had a wonderful experience with Brilliant Earth, from start to finish. We had the opportunity to visit their San Francisco show room, and the sales people were lovely. They never put pressure on us and seemed genuinely passionate about the company's mission to provide ethical jewelry. We are thrilled with our wedding bands and, although the price was perhaps a little higher than at some other stores, we are glad to know where the materials came from.
We had a wonderful experience with Brilliant Earth, from start to finish. We had the opportunity to visit their San Read more...
We had a wonderful experience with Brilliant Earth, from start to finish. We had the opportunity to visit their San Francisco show room, and the sales people were lovely. They never put pressure on us and seemed genuinely passionate about the company's mission to provide ethical jewelry. We are thrilled with our wedding bands and, although the price was perhaps a little higher than at some other stores, we are glad to know where the materials came from. Read less
Services Used: Jewelry
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Sonja
Wedding:
7/19/2014
5.0/5.0
We bought both my engagement ring and wedding ring from Brilliant Earth. I love that it's environmentally friendly and enjoy wearing my rings knowing that the stones are truly conflict-free. My engagement ring has an unusual curve to it and we wanted a wedding ring that would contour to it. Brilliant Earth designers worked with us to customize a wedding ring that was exactly what we wanted at a reasonable price. The customer service was above and beyond. Also, they have a great return policy for non-custom items, so if you don't love what you pick from the website, you can send it back--takes a lot of the risk out of buying online. They also do free resizing on engagement rings in case he picks the wrong size.
We bought both my engagement ring and wedding ring from Brilliant Earth. I love that it's environmentally friendly and Read more...
We bought both my engagement ring and wedding ring from Brilliant Earth. I love that it's environmentally friendly and enjoy wearing my rings knowing that the stones are truly conflict-free. My engagement ring has an unusual curve to it and we wanted a wedding ring that would contour to it. Brilliant Earth designers worked with us to customize a wedding ring that was exactly what we wanted at a reasonable price. The customer service was above and beyond. Also, they have a great return policy for non-custom items, so if you don't love what you pick from the website, you can send it back--takes a lot of the risk out of buying online. They also do free resizing on engagement rings in case he picks the wrong size. Read less
Services Used: Jewelry
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Private User
Wedding:
7/12/2014
4.9/5.0
I love this website. I love knowing where my diamonds came from, and they are really quite reasonably priced for the quality.
I love this website. I love knowing where my diamonds came from, and they are really quite reasonably priced for the Read more...
I love this website. I love knowing where my diamonds came from, and they are really quite reasonably priced for the quality. Read less
Services Used: Jewelry
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Heather
Wedding:
7/4/2014
5.0/5.0
I cannot even put into words how much I love my rings. My husband ordered my sapphire engagement ring from Brilliant Earth, and we were both shocked at how stunning it is. We then went on to order the matching wedding band, and we bought his wedding ring through Brilliant Earth as well. Not only is our wedding jewelry gorgeous, the company's ethics make my liberal little heart beat with joy. A+ for sure.
I cannot even put into words how much I love my rings. My husband ordered my sapphire engagement ring from Brilliant Read more...
I cannot even put into words how much I love my rings. My husband ordered my sapphire engagement ring from Brilliant Earth, and we were both shocked at how stunning it is. We then went on to order the matching wedding band, and we bought his wedding ring through Brilliant Earth as well. Not only is our wedding jewelry gorgeous, the company's ethics make my liberal little heart beat with joy. A+ for sure. Read less
Services Used: Jewelry
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Danielle
Wedding:
6/14/2014
4.3/5.0
Conflict free and the most beautiful ring I could imagine. I was a bit disappointed the band they said would "certainly" be available later had been discontinued less than 6 months later. We would have bought it then. So I'll try and find it elsewhere. But other than that, the customer service was excellent and the ring is gorgeous.
Conflict free and the most beautiful ring I could imagine. I was a bit disappointed the band they said would "certainly" Read more...
Conflict free and the most beautiful ring I could imagine. I was a bit disappointed the band they said would "certainly" be available later had been discontinued less than 6 months later. We would have bought it then. So I'll try and find it elsewhere. But other than that, the customer service was excellent and the ring is gorgeous. Read less
Services Used: Jewelry
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Aleta
Wedding:
6/8/2014
5.0/5.0
My husband bought my engagement ring here. I found this company when I was looking for ethically mined diamonds. I was scrolling through the antique section, and saw the one I was meant to have. I had no doubt that it was mine. However, I had no idea how brilliant it was until my husband proposed. It blew me away! I've never been disappointed, and it came in a gorgeous wood box that we used at the wedding.
My husband bought my engagement ring here. I found this company when I was looking for ethically mined diamonds. I was Read more...
My husband bought my engagement ring here. I found this company when I was looking for ethically mined diamonds. I was scrolling through the antique section, and saw the one I was meant to have. I had no doubt that it was mine. However, I had no idea how brilliant it was until my husband proposed. It blew me away! I've never been disappointed, and it came in a gorgeous wood box that we used at the wedding. Read less
Services Used: Jewelry
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angie
Wedding:
6/7/2014
5.0/5.0
I picked my engagement and wedding rings from Brilliant Earth because my husband and I were looking for conflict-free diamond suppliers.

The designs are beautiful, and the rings arrive with all the required documentation to proof their quality. You can also buy an insurance and incase you ever loose the rings you can get free replacements.
I picked my engagement and wedding rings from Brilliant Earth because my husband and I were looking for conflict-free Read more...
I picked my engagement and wedding rings from Brilliant Earth because my husband and I were looking for conflict-free diamond suppliers.

The designs are beautiful, and the rings arrive with all the required documentation to proof their quality. You can also buy an insurance and incase you ever loose the rings you can get free replacements. Read less
Services Used: Jewelry
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Erin
Wedding:
5/25/2014
5.0/5.0
We got both my engagement ring and our wedding bands from Brilliant Earth. Beautiful jewelry, amazing customer service that goes above and beyond, and values I am proud of supporting. Would absolutely recommend.
We got both my engagement ring and our wedding bands from Brilliant Earth. Beautiful jewelry, amazing customer service Read more...
We got both my engagement ring and our wedding bands from Brilliant Earth. Beautiful jewelry, amazing customer service that goes above and beyond, and values I am proud of supporting. Would absolutely recommend. Read less
Services Used: Jewelry
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Stephanie Dowding
Wedding:
5/24/2014
5.0/5.0
I love brilliant earth! My ring is gorgeous. And I love that it was ethically mined and created, it reminds me of my commitment to my faith and to my future husband. Love!
I love brilliant earth! My ring is gorgeous. And I love that it was ethically mined and created, it reminds me of my Read more...
I love brilliant earth! My ring is gorgeous. And I love that it was ethically mined and created, it reminds me of my commitment to my faith and to my future husband. Love! Read less
Services Used: Jewelry
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Elizabeth
Wedding:
5/24/2014
5.0/5.0
Beautiful engagement ring and wedding rings!! Totally unique and got some many complements!
Beautiful engagement ring and wedding rings!! Totally unique and got some many complements!
Beautiful engagement ring and wedding rings!! Totally unique and got some many complements! Read less
Services Used: Jewelry
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Megan
Wedding:
5/10/2014
5.0/5.0
We purchased the engagement ring and both wedding bands at Brilliant Earth. The company's mission to use conscientiously mined diamonds and recycled metals is important to us, and this contributes greatly to our value rating. The salespeople are not pushy, and let you decide which items fit your budget and style. Some salespeople are more knowledgeable than others, but overall we really appreciated everyone we worked with.
We purchased the engagement ring and both wedding bands at Brilliant Earth. The company's mission to use conscientiously Read more...
We purchased the engagement ring and both wedding bands at Brilliant Earth. The company's mission to use conscientiously mined diamonds and recycled metals is important to us, and this contributes greatly to our value rating. The salespeople are not pushy, and let you decide which items fit your budget and style. Some salespeople are more knowledgeable than others, but overall we really appreciated everyone we worked with. Read less
Services Used: Jewelry
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Janette
Wedding:
5/2/2014
5.0/5.0
Brilliant Earth is an excellent company, whose values mirror my own. My wedding theme is eco-chic, and I knew that everything (from start to finish, from food to shoes) had to reflect my vegan values of compassion. Knowing exactly where the diamond in my stunning engagement ring comes from, and knowing that the gold has been recycled and therefore doesn't cost the earth, has made the beginning of my journey toward becoming Mrs. G even more significant. My fiance and I researched this company together, and he can attest to the professionalism and willingness to help of the staff. Our engagement was a bit tricky-- he purchased the ring from the UK, and it was delivered to a local post office stateside just in time for him to fly over and surprise me with it! We will use Brilliant Earth again and again, and I am proud to tell everyone where my gorgeous ring has come from. It's true that style shouldn't cost the earth (or our fellow humans), and Briliant Earth has made that a reality.
Brilliant Earth is an excellent company, whose values mirror my own. My wedding theme is eco-chic, and I knew that Read more...
Brilliant Earth is an excellent company, whose values mirror my own. My wedding theme is eco-chic, and I knew that everything (from start to finish, from food to shoes) had to reflect my vegan values of compassion. Knowing exactly where the diamond in my stunning engagement ring comes from, and knowing that the gold has been recycled and therefore doesn't cost the earth, has made the beginning of my journey toward becoming Mrs. G even more significant. My fiance and I researched this company together, and he can attest to the professionalism and willingness to help of the staff. Our engagement was a bit tricky-- he purchased the ring from the UK, and it was delivered to a local post office stateside just in time for him to fly over and surprise me with it! We will use Brilliant Earth again and again, and I am proud to tell everyone where my gorgeous ring has come from. It's true that style shouldn't cost the earth (or our fellow humans), and Briliant Earth has made that a reality. Read less
Services Used: Jewelry
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KT-V
Wedding:
4/27/2014
5.0/5.0
My fiance ordered my ring from Brilliant Earth. My ring is BEAUTIFUL! Amazing quality and great customer service.
My fiance ordered my ring from Brilliant Earth. My ring is BEAUTIFUL! Amazing quality and great customer service.
My fiance ordered my ring from Brilliant Earth. My ring is BEAUTIFUL! Amazing quality and great customer service. Read less
Services Used: Jewelry
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Caitlin
Wedding:
4/26/2014
5.0/5.0
Our white gold and yellow gold wedding bands were shipped promptly and came in a beautiful box! It was so great to know that we could still have traditional wedding rings while knowing that they were not contributing to the exploitative side of the jewelry industry.
Our white gold and yellow gold wedding bands were shipped promptly and came in a beautiful box! It was so great to know Read more...
Our white gold and yellow gold wedding bands were shipped promptly and came in a beautiful box! It was so great to know that we could still have traditional wedding rings while knowing that they were not contributing to the exploitative side of the jewelry industry. Read less
Services Used: Jewelry
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shahrzad
Wedding:
4/19/2014
4.5/5.0
I got my engagement ring and 2 wedding bands from here! They do beautiful work!!! I love all my rings. I do wish they had a slightly larger selection of yellow gold but I'm very happy with my rings and love them a lot! 30 day return policy.
I got my engagement ring and 2 wedding bands from here! They do beautiful work!!! I love all my rings. I do wish they had Read more...
I got my engagement ring and 2 wedding bands from here! They do beautiful work!!! I love all my rings. I do wish they had a slightly larger selection of yellow gold but I'm very happy with my rings and love them a lot! 30 day return policy. Read less
Services Used: Jewelry
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Audrey
Wedding:
2/16/2014
5.0/5.0
We had a great appointment. There was no pressure to buy more than what we wanted. They were helpful with all questions and even helped me a year after the fact with questions about my antique ring.
We had a great appointment. There was no pressure to buy more than what we wanted. They were helpful with all questions Read more...
We had a great appointment. There was no pressure to buy more than what we wanted. They were helpful with all questions and even helped me a year after the fact with questions about my antique ring. Read less
Services Used: Jewelry
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Emily
Wedding:
1/18/2014
5.0/5.0
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique wedding ring based on one in their shop. I worked with Ryan, who was very responsive, friendly, and really seemed to care about the ring's progress. Highly recommended.
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique Read more...
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique wedding ring based on one in their shop. I worked with Ryan, who was very responsive, friendly, and really seemed to care about the ring's progress. Highly recommended. Read less
Services Used: Jewelry
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brittanys1983
Wedding:
1/12/2014
5.0/5.0
Great company! My fiance' purchased my engagement ring from here and we just bought our wedding bands as well. They provide plenty of great insight for how to choose a diamond. When the ring got here, it was absolutely beautiful. The intricate details of the band were flawless and the diamond itself is one of the most beautiful I have ever seen. I couldn't have asked for anything more.

They offer a few great financing options and we have now used them all. My fiance' used their layaway program for the engagement ring, so he basically designed the ring, found out the cost, put a certain amount of money down, and then had a year to make monthly payments for the rest of the ring. When he had more money to pay, they allowed him to pay extra, and he ended up buying the ring six months earlier than expected and they were fine with that. Once he paid, they delivered it overnight and it arrived before 10 am.

For his wedding band, I just paid up front and we did the financing for my band. All of these options were quick, easy, and painless (lol)! They sent the rings together in a beautiful box and again, they exceeded our expectations. We have worked with many different people each time, and they have all been helpful, professional, and kind. I would recommend Brilliant Earth to ANYONE.
Great company! My fiance' purchased my engagement ring from here and we just bought our wedding bands as well. They Read more...
Great company! My fiance' purchased my engagement ring from here and we just bought our wedding bands as well. They provide plenty of great insight for how to choose a diamond. When the ring got here, it was absolutely beautiful. The intricate details of the band were flawless and the diamond itself is one of the most beautiful I have ever seen. I couldn't have asked for anything more.

They offer a few great financing options and we have now used them all. My fiance' used their layaway program for the engagement ring, so he basically designed the ring, found out the cost, put a certain amount of money down, and then had a year to make monthly payments for the rest of the ring. When he had more money to pay, they allowed him to pay extra, and he ended up buying the ring six months earlier than expected and they were fine with that. Once he paid, they delivered it overnight and it arrived before 10 am.

For his wedding band, I just paid up front and we did the financing for my band. All of these options were quick, easy, and painless (lol)! They sent the rings together in a beautiful box and again, they exceeded our expectations. We have worked with many different people each time, and they have all been helpful, professional, and kind. I would recommend Brilliant Earth to ANYONE. Read less
Services Used: Jewelry
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Mary
Wedding:
12/29/2013
5.0/5.0
I love my wedding band my fiance purchased online from Brilliant Earth. My engagement ring isn't from there, but the Starlight diamond ring matches my e-ring pretty much perfectly (same diamond weight, metal, width, everything!) and it was sooo much more affordable than the matching band from the retailer we got my e-ring from. More importantly though, I love knowing I can support the ethics of this company . Also, being from TX, we had to buy it online. I was nervous about making such a huge purchase over the internet (without even trying it on!), but returns were possible and shipping was free and it ended up looking even more beautiful than the photos on the website and it fits so I am really happy with it!
I love my wedding band my fiance purchased online from Brilliant Earth. My engagement ring isn't from there, but the Read more...
I love my wedding band my fiance purchased online from Brilliant Earth. My engagement ring isn't from there, but the Starlight diamond ring matches my e-ring pretty much perfectly (same diamond weight, metal, width, everything!) and it was sooo much more affordable than the matching band from the retailer we got my e-ring from. More importantly though, I love knowing I can support the ethics of this company . Also, being from TX, we had to buy it online. I was nervous about making such a huge purchase over the internet (without even trying it on!), but returns were possible and shipping was free and it ended up looking even more beautiful than the photos on the website and it fits so I am really happy with it! Read less
Services Used: Jewelry
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Becky
Wedding:
12/15/2013
5.0/5.0
I had a fantastic experience buying my wedding band through Brilliant Earth. Jess, the rep that helped me, was extremely helpful and responsive. The ring showed up well-packed with a complimentary container of jewelry cleaner. I couldn't be happier with my ring.
I had a fantastic experience buying my wedding band through Brilliant Earth. Jess, the rep that helped me, was extremely Read more...
I had a fantastic experience buying my wedding band through Brilliant Earth. Jess, the rep that helped me, was extremely helpful and responsive. The ring showed up well-packed with a complimentary container of jewelry cleaner. I couldn't be happier with my ring. Read less
Services Used: Jewelry
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CatH1987
Wedding:
12/15/2013
5.0/5.0
I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my engagement ring from them because my band has metal that is ethically sourced (which makes me feel good) AND is was SIGNIFICANTLY cheaper than anything I could buy locally (even at Costco). It is such a bummer because I have a sapphire engagement ring, and I probably could have even flown to San Francisco and bought a ring of equal beauty and size for less than my ring cost here. I would totally recommend Brilliant Earth, my wedding band is gorgeous, better for the world and better for my pocket too :)
I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my Read more...
I am so pleased with the wedding band I bought! It is so beautiful, my only regret is that I did not purchase my engagement ring from them because my band has metal that is ethically sourced (which makes me feel good) AND is was SIGNIFICANTLY cheaper than anything I could buy locally (even at Costco). It is such a bummer because I have a sapphire engagement ring, and I probably could have even flown to San Francisco and bought a ring of equal beauty and size for less than my ring cost here. I would totally recommend Brilliant Earth, my wedding band is gorgeous, better for the world and better for my pocket too :) Read less
Services Used: Jewelry
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alie1981
Wedding:
12/1/2013
5.0/5.0
My fiancee and I are very pleased with Brilliant Earth. Their customer service is super responsive and their products are top of the line. If ethical consumerism is what you're looking for, Brilliant Earth is the place to go. They understand your values and standards and help you live up to them.

I went to a brick and mortar jewelry store and the salesman was oblivious to the corruption he was aiding and abetting in and actually became extremely rude after I tried to explain what I was looking for. Brilliant Earth has better quality than those stores and they understand why you're coming to them. They help make the process of choosing something appropriate for your occasion simple and ethical. Usually, wanting to adhere to your values is super complex and you're on your own. I'm grateful for the presence of Brilliant Earth. I felt much more at ease and like someone was in my corner when purchasing from them.
My fiancee and I are very pleased with Brilliant Earth. Their customer service is super responsive and their products are Read more...
My fiancee and I are very pleased with Brilliant Earth. Their customer service is super responsive and their products are top of the line. If ethical consumerism is what you're looking for, Brilliant Earth is the place to go. They understand your values and standards and help you live up to them.

I went to a brick and mortar jewelry store and the salesman was oblivious to the corruption he was aiding and abetting in and actually became extremely rude after I tried to explain what I was looking for. Brilliant Earth has better quality than those stores and they understand why you're coming to them. They help make the process of choosing something appropriate for your occasion simple and ethical. Usually, wanting to adhere to your values is super complex and you're on your own. I'm grateful for the presence of Brilliant Earth. I felt much more at ease and like someone was in my corner when purchasing from them. Read less
Services Used: Jewelry
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Amydiablo
Wedding:
11/17/2013
5.0/5.0
I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a question). They were great - I liked the selection of available rings, with a range of prices and styles. The one I bought is lovely, it looks exactly how I expected it would based on the photos and information online, the fit is perfect, and it arrived 8 days earlier than the 'expected' delivery date. Very pleased with the product, and glad to know this purchase went toward ethically produced jewelry.
I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a Read more...
I ordered my wedding ring from Brilliant Earth. I dealt with the company all online and by phone (when I called with a question). They were great - I liked the selection of available rings, with a range of prices and styles. The one I bought is lovely, it looks exactly how I expected it would based on the photos and information online, the fit is perfect, and it arrived 8 days earlier than the 'expected' delivery date. Very pleased with the product, and glad to know this purchase went toward ethically produced jewelry. Read less
Services Used: Jewelry
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Amy
Wedding:
10/27/2013
5.0/5.0
We bought both of our wedding bands at Brilliant Earth. The sales staff was very friendly, but not pressuring when we looked at bands in the store. I was pleasantly surprised when I found a wedding band that perfectly matched my antique Art Deco engagement ring, although I didn't recognize the design at first while scrolling through the pictures online (flower bud - it's much more dainty in person). Both bands shipped well before their estimated shipping date. For one of them, this created an issue with FedEx delivery because we were out of town, but BE contacted FedEx to have them attempt delivery again after we had returned to town, saving me a trip to the FedEx warehouse.
We bought both of our wedding bands at Brilliant Earth. The sales staff was very friendly, but not pressuring when we Read more...
We bought both of our wedding bands at Brilliant Earth. The sales staff was very friendly, but not pressuring when we looked at bands in the store. I was pleasantly surprised when I found a wedding band that perfectly matched my antique Art Deco engagement ring, although I didn't recognize the design at first while scrolling through the pictures online (flower bud - it's much more dainty in person). Both bands shipped well before their estimated shipping date. For one of them, this created an issue with FedEx delivery because we were out of town, but BE contacted FedEx to have them attempt delivery again after we had returned to town, saving me a trip to the FedEx warehouse. Read less
Services Used: Jewelry
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LuAnne
Wedding:
10/26/2013
5.0/5.0
My fiance purchased my engagement ring at Brilliant Earth and it was a no brainer to purchase matching wedding band there as well. They have many vintage looks and bands with embossed filigree designs. Because my engagement ring had side stones, the band I bought didn't fit will with it, after emailing with a customer service rep, she recommended a contour band. They allowed me to return first band and pay some extra to receive the contoured band. They answered all my questions very quickly and the final product - well, it's a gorgeous set. I'm a lucky girl.
My fiance purchased my engagement ring at Brilliant Earth and it was a no brainer to purchase matching wedding band there Read more...
My fiance purchased my engagement ring at Brilliant Earth and it was a no brainer to purchase matching wedding band there as well. They have many vintage looks and bands with embossed filigree designs. Because my engagement ring had side stones, the band I bought didn't fit will with it, after emailing with a customer service rep, she recommended a contour band. They allowed me to return first band and pay some extra to receive the contoured band. They answered all my questions very quickly and the final product - well, it's a gorgeous set. I'm a lucky girl. Read less
Services Used: Jewelry
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Danielle
Wedding:
10/20/2013
5.0/5.0
Wonderful jewelry; my fiance and I both have our wedding rings from here and we love them. Great personalized service, too. We need more companies like this.
Wonderful jewelry; my fiance and I both have our wedding rings from here and we love them. Great personalized service, Read more...
Wonderful jewelry; my fiance and I both have our wedding rings from here and we love them. Great personalized service, too. We need more companies like this. Read less
Services Used: Jewelry
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Katie
Wedding:
10/19/2013
4.8/5.0
My engagement ring and band are blue sapphires with accenting diamonds. The rings together are absolutely stunning. BE is incredibly responsive, helpful with questions, and overall has exceptional service. The rings are expensive but worth every penny. I am happy knowing that I have invested in an ethically sound and morally responsible ring.
My engagement ring and band are blue sapphires with accenting diamonds. The rings together are absolutely stunning. BE is Read more...
My engagement ring and band are blue sapphires with accenting diamonds. The rings together are absolutely stunning. BE is incredibly responsive, helpful with questions, and overall has exceptional service. The rings are expensive but worth every penny. I am happy knowing that I have invested in an ethically sound and morally responsible ring. Read less
Services Used: Jewelry
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Amber
Wedding:
10/13/2013
4.6/5.0
We had a great experience with Brilliant Earth. LOVED being able to find a source for ethical diamonds as it's very important to me and my partner. We love my rings and speak very highly of this company!
We had a great experience with Brilliant Earth. LOVED being able to find a source for ethical diamonds as it's very Read more...
We had a great experience with Brilliant Earth. LOVED being able to find a source for ethical diamonds as it's very important to me and my partner. We love my rings and speak very highly of this company! Read less
Services Used: Jewelry
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Private User
Wedding:
9/28/2013
5.0/5.0
I love my Brilliant Earth engagement ring! They only use conflict free diamonds with recycled gold and platinum. I feel good knowing that no one was hurt in the process of making my ring and that they use eco-friendly practices. It is also extremely beautiful!! We will be ordering our wedding bands from them in the next month!
I love my Brilliant Earth engagement ring! They only use conflict free diamonds with recycled gold and platinum. I feel Read more...
I love my Brilliant Earth engagement ring! They only use conflict free diamonds with recycled gold and platinum. I feel good knowing that no one was hurt in the process of making my ring and that they use eco-friendly practices. It is also extremely beautiful!! We will be ordering our wedding bands from them in the next month! Read less
Services Used: Jewelry
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Joshua
Wedding:
9/28/2013
5.0/5.0
18K White Gold Tapered Baguette Diamond Ring (1/5 ct.tw.)
It is a little nerve wracking buying an engagement ring, unseen, online. However, my fiancée was dedicated to the idea of getting her ring from Brilliant Earth. She and I talked about how she envisioned her ring, but I never showed her the design nor let her know I'd bought a ring. The ring I got was exactly how I'd envisioned it, and she loves it. Over a year and a half later, she still remarks on how beautiful it is. Because of my experience buying from BE and how much she loves her engagement ring, we purchased our wedding bands from BE as well.

18KW 5mm Milgrain Wedding Ring
I had purchased my fiancée’s engagement ring from BE, so it was an easy choice to get our wedding bands from BE too. For my band, although it is this style, it was customized to be 6mm. I'd consider myself to have about average size hands (I don't know my span measurement, but I'm a few millimeters short of being able to palm a basketball), and the 6 mm is the perfect size; I tried on some 5 mm bands at some local jewelry stores and they looked "dainty". I'm a little surprised 6 mm isn't a standard size for BE, so depending on your hand size, I'd suggest you consider customizing the band width.

18KW Petite Channel Set Round Diamond Ring (1/4 ct. tw.)
I had purchased my fiancée’s engagement ring from BE, so it was an easy choice to get our wedding bands from BE too. There isn't a matching wedding band for her engagement ring (18K White Gold Tapered Baguette Diamond Ring (1/5 ct.tw.)), and we didn't find a matching his-her style we both liked AND worked with her engagement ring. This simple design goes along really well with the engagement ring, but they aren't flush. She knew that going in and didn't mind that. After a month of wearing them both, she thinks they complement each other perfectly.
18K White Gold Tapered Baguette Diamond Ring (1/5 ct.tw.)
It is a little nerve wracking buying an engagement ring, Read more...
18K White Gold Tapered Baguette Diamond Ring (1/5 ct.tw.)
It is a little nerve wracking buying an engagement ring, unseen, online. However, my fiancée was dedicated to the idea of getting her ring from Brilliant Earth. She and I talked about how she envisioned her ring, but I never showed her the design nor let her know I'd bought a ring. The ring I got was exactly how I'd envisioned it, and she loves it. Over a year and a half later, she still remarks on how beautiful it is. Because of my experience buying from BE and how much she loves her engagement ring, we purchased our wedding bands from BE as well.

18KW 5mm Milgrain Wedding Ring
I had purchased my fiancée’s engagement ring from BE, so it was an easy choice to get our wedding bands from BE too. For my band, although it is this style, it was customized to be 6mm. I'd consider myself to have about average size hands (I don't know my span measurement, but I'm a few millimeters short of being able to palm a basketball), and the 6 mm is the perfect size; I tried on some 5 mm bands at some local jewelry stores and they looked "dainty". I'm a little surprised 6 mm isn't a standard size for BE, so depending on your hand size, I'd suggest you consider customizing the band width.

18KW Petite Channel Set Round Diamond Ring (1/4 ct. tw.)
I had purchased my fiancée’s engagement ring from BE, so it was an easy choice to get our wedding bands from BE too. There isn't a matching wedding band for her engagement ring (18K White Gold Tapered Baguette Diamond Ring (1/5 ct.tw.)), and we didn't find a matching his-her style we both liked AND worked with her engagement ring. This simple design goes along really well with the engagement ring, but they aren't flush. She knew that going in and didn't mind that. After a month of wearing them both, she thinks they complement each other perfectly. Read less
Services Used: Jewelry
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Allison
Wedding:
9/14/2013
4.6/5.0
My husband and I both got our rings from Brilliant Earth. They are beautiful, they match each other in design, and we were very happy with the documentation provided to certify my diamond conflict-free. We also got them engraved and they look beautiful. We were very happy with Brilliant Earth!
My husband and I both got our rings from Brilliant Earth. They are beautiful, they match each other in design, and we were Read more...
My husband and I both got our rings from Brilliant Earth. They are beautiful, they match each other in design, and we were very happy with the documentation provided to certify my diamond conflict-free. We also got them engraved and they look beautiful. We were very happy with Brilliant Earth! Read less
Services Used: Jewelry
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Chandra
Wedding:
9/1/2013
5.0/5.0
I bought my husbands wedding band at Brilliant Earth. I appreciate so much that their stones are all conflict free and the metals are recycled. They have a really extensive selection. I bought it online which I was a little nervous about, buying something so important without seeing it in person. The ring arrived shortly after placing my order and I am extremely happy with it. The ring looks exactly like it did on the website and the customer service was excellent. Really enjoyed the experience and my husband loves it!
I bought my husbands wedding band at Brilliant Earth. I appreciate so much that their stones are all conflict free and the Read more...
I bought my husbands wedding band at Brilliant Earth. I appreciate so much that their stones are all conflict free and the metals are recycled. They have a really extensive selection. I bought it online which I was a little nervous about, buying something so important without seeing it in person. The ring arrived shortly after placing my order and I am extremely happy with it. The ring looks exactly like it did on the website and the customer service was excellent. Really enjoyed the experience and my husband loves it! Read less
Services Used: Jewelry
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Salem
Wedding:
9/1/2013
4.8/5.0
Brilliant Earth did a great job. Our shopping assistant was incredibly patient with us - and helped us to find the perfect diamond and setting for us. We had four appointments, and ended up with the perfect ring. They are not cheap though - conflict free diamonds definitely come at a premium. But I'm really glad that we worked with them and am very happy with the ring to this day.
Brilliant Earth did a great job. Our shopping assistant was incredibly patient with us - and helped us to find the perfect Read more...
Brilliant Earth did a great job. Our shopping assistant was incredibly patient with us - and helped us to find the perfect diamond and setting for us. We had four appointments, and ended up with the perfect ring. They are not cheap though - conflict free diamonds definitely come at a premium. But I'm really glad that we worked with them and am very happy with the ring to this day. Read less
Services Used: Jewelry
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Amanda
Wedding:
8/24/2013
5.0/5.0
We purchased my wedding band at Brilliant Earth and I highly recommend them! My wedding band is thin and elegant and the diamonds are VERY sparkly! Knowing the ring comes from sustainably sourced diamonds and platinum make the ring even better
We purchased my wedding band at Brilliant Earth and I highly recommend them! My wedding band is thin and elegant and the Read more...
We purchased my wedding band at Brilliant Earth and I highly recommend them! My wedding band is thin and elegant and the diamonds are VERY sparkly! Knowing the ring comes from sustainably sourced diamonds and platinum make the ring even better Read less
Services Used: Jewelry
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Amy
Wedding:
8/24/2013
5.0/5.0
our wedding bands came from brilliant earth and they are gorgeous! i love that the retailer is conscientious and that there are many options.
our wedding bands came from brilliant earth and they are gorgeous! i love that the retailer is conscientious and that Read more...
our wedding bands came from brilliant earth and they are gorgeous! i love that the retailer is conscientious and that there are many options. Read less
Services Used: Jewelry
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Erin
Wedding:
8/10/2013
5.0/5.0
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, or just-because pieces!

My fiancé and I designed my engagement ring at Brilliant Earth with Mary and will definitely be returning to design my wedding band. We're lucky enough to live near San Francisco and visit the brick-and-mortar Brilliant Earth studio. It's an extremely classy, yet casual affair and someplace that we always look forward to visiting.

Sitting in the sunny penthouse studio and examining diamonds is only the beginning. Mary taught us so much about diamond and metal characteristics and never tried to up-sell us. We had private appointments with her where we looked at any diamonds we chose from the BE website as well as some that Mary selected from their private collection.

Mary listened to what we wanted and was very good about making our budget go the mile. Even though all of BE's diamonds and metals are extremely ethical and earth-friendly, their prices are comparable to Blue Nile and others. We ended up with an unusual emerald-cut diamond in a beautiful custom setting and were kept in the loop through every step of the process: artist renderings, CAD drawings, wax mold, and the final product. Mary oversaw the entire process and was able to convey our vision to the artists at each step. She was also able to advise us on how to get the look we wanted AND ensure that our diamond is secure in a structurally-sound setting.

Everyone at Brilliant Earth with whom we interacted was professional, friendly, and extremely helpful. If you are a stickler for amazing customer service and want a personal relationship with a jeweler you can trust, go to Brilliant Earth! Also don't forget to eat/grab a few of their fair-trade chocolates from the lobby ;)
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, Read more...
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, or just-because pieces!

My fiancé and I designed my engagement ring at Brilliant Earth with Mary and will definitely be returning to design my wedding band. We're lucky enough to live near San Francisco and visit the brick-and-mortar Brilliant Earth studio. It's an extremely classy, yet casual affair and someplace that we always look forward to visiting.

Sitting in the sunny penthouse studio and examining diamonds is only the beginning. Mary taught us so much about diamond and metal characteristics and never tried to up-sell us. We had private appointments with her where we looked at any diamonds we chose from the BE website as well as some that Mary selected from their private collection.

Mary listened to what we wanted and was very good about making our budget go the mile. Even though all of BE's diamonds and metals are extremely ethical and earth-friendly, their prices are comparable to Blue Nile and others. We ended up with an unusual emerald-cut diamond in a beautiful custom setting and were kept in the loop through every step of the process: artist renderings, CAD drawings, wax mold, and the final product. Mary oversaw the entire process and was able to convey our vision to the artists at each step. She was also able to advise us on how to get the look we wanted AND ensure that our diamond is secure in a structurally-sound setting.

Everyone at Brilliant Earth with whom we interacted was professional, friendly, and extremely helpful. If you are a stickler for amazing customer service and want a personal relationship with a jeweler you can trust, go to Brilliant Earth! Also don't forget to eat/grab a few of their fair-trade chocolates from the lobby ;) Read less
Services Used: Jewelry
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Michelle
Wedding:
8/3/2013
5.0/5.0
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous hammered bands - his in white gold, and mine in yellow - and they're just so perfect for us. But it was so hard to choose! BE has incredible selection, and everything is so beautiful (and it helps to know that the gold is recycled and the diamonds are non-conflict!). I was torn between two rings, and the people at Brilliant Earth were so kind and helpful - they sent photos of each ring next to the ring we'd chosen for him, and alongside a ring that was similar to my engagement ring so I could see how they stacked up. It made my decision easy! It was as good as going into a store! We love our rings. :)
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous Read more...
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous hammered bands - his in white gold, and mine in yellow - and they're just so perfect for us. But it was so hard to choose! BE has incredible selection, and everything is so beautiful (and it helps to know that the gold is recycled and the diamonds are non-conflict!). I was torn between two rings, and the people at Brilliant Earth were so kind and helpful - they sent photos of each ring next to the ring we'd chosen for him, and alongside a ring that was similar to my engagement ring so I could see how they stacked up. It made my decision easy! It was as good as going into a store! We love our rings. :) Read less
Services Used: Jewelry
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gabeh
Wedding:
7/28/2013
5.0/5.0
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a guarantee that it is ethically sourced. In fact, it's the only place I found who can go beyond the Kimberly Process and actually guarantee that the diamond sourcing is not contributing to child labor, conflicts, unfair wages, etc.
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a Read more...
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a guarantee that it is ethically sourced. In fact, it's the only place I found who can go beyond the Kimberly Process and actually guarantee that the diamond sourcing is not contributing to child labor, conflicts, unfair wages, etc. Read less
Services Used: Jewelry
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Tracy
Wedding:
7/13/2013
5.0/5.0
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly!
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in Read more...
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly! Read less
Services Used: Jewelry
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Nadiera
Wedding:
6/29/2013
5.0/5.0
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little more, but you'll also sleep better at night. My now husband surprised me with an engagement ring from Brilliant Earth last year. He was very nervous since we live in Hawaii and the showroom is in San Francisco, therefore he was designing a ring that he would not see until it was received on our end. The sales reps and consultants are extremely knowledgeable and were patient with all of this phone calls.
I passed through San Francisco earlier this year and picked out my wedding band. It was an easy 30-minute process. My sales rep showed me how the display band that I sort of liked could be altered to something that I liked better. When it arrived, I was extremely happy with the results.
We have received so many positive comments on the unique and timeless designs as well as the craftmanship. Think of it as and investment, and something you could pass on to the next generation.
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little Read more...
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little more, but you'll also sleep better at night. My now husband surprised me with an engagement ring from Brilliant Earth last year. He was very nervous since we live in Hawaii and the showroom is in San Francisco, therefore he was designing a ring that he would not see until it was received on our end. The sales reps and consultants are extremely knowledgeable and were patient with all of this phone calls.
I passed through San Francisco earlier this year and picked out my wedding band. It was an easy 30-minute process. My sales rep showed me how the display band that I sort of liked could be altered to something that I liked better. When it arrived, I was extremely happy with the results.
We have received so many positive comments on the unique and timeless designs as well as the craftmanship. Think of it as and investment, and something you could pass on to the next generation. Read less
Services Used: Jewelry
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Mrs. Noble
Wedding:
6/15/2013
5.0/5.0
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great rings wbhen it was time to pick out a weding band for him and myself! They are gorgeous!
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great Read more...
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great rings wbhen it was time to pick out a weding band for him and myself! They are gorgeous! Read less
Services Used: Jewelry
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Rachel
Wedding:
6/14/2013
5.0/5.0
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and recycled gold makes me feel much better about my ring. Added to that - the ring's antique design is gorgeous and distinct from what I was finding at local jewelry stores.

I will say, though - the ring was packaged three boxes deep when I got it! Luckily, all forms of packaging were recyclable...
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and Read more...
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and recycled gold makes me feel much better about my ring. Added to that - the ring's antique design is gorgeous and distinct from what I was finding at local jewelry stores.

I will say, though - the ring was packaged three boxes deep when I got it! Luckily, all forms of packaging were recyclable... Read less
Services Used: Jewelry
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Marjorie
Wedding:
6/8/2013
4.5/5.0
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO NOT leave this past the four to six week mark! After visiting several retailers who told us we might not receive the rings on time, I decided to go with an online vendor especially since the rings wouldn't be marked up as high and we could potentially get same quality or better with Brilliant Earth.

I would've given Brilliant Earth a 5/5 but my experience includes the visit to the showroom in San Francisco. Even though everything went smoothly ordering online and communicating by email and phone, I didn't feel that way after meeting a couple of the employees in person. Despite our flight arriving late, customer service was able to accommodate us to a next day appointment, which I'll admit we had arrived late to, but I thought they could've been more forgiving and friendly even though they knew we were coming in just to view a ring we had already purchased. We even viewed men's wedding bands so there was even potential there for another purchase. Anyway, not a huge deal but definitely something noted.
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO Read more...
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO NOT leave this past the four to six week mark! After visiting several retailers who told us we might not receive the rings on time, I decided to go with an online vendor especially since the rings wouldn't be marked up as high and we could potentially get same quality or better with Brilliant Earth.

I would've given Brilliant Earth a 5/5 but my experience includes the visit to the showroom in San Francisco. Even though everything went smoothly ordering online and communicating by email and phone, I didn't feel that way after meeting a couple of the employees in person. Despite our flight arriving late, customer service was able to accommodate us to a next day appointment, which I'll admit we had arrived late to, but I thought they could've been more forgiving and friendly even though they knew we were coming in just to view a ring we had already purchased. We even viewed men's wedding bands so there was even potential there for another purchase. Anyway, not a huge deal but definitely something noted. Read less
Services Used: Jewelry
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Katie L
Wedding:
6/8/2013
5.0/5.0
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in the past bought jewelry from Brilliant Earth and was pleased with both the purchased necklace and the customer service so we decided to begin our search with them. While we took a weekend trip to San Francisco, we popped over to Brilliant Earth to look at two rings we were debating between. Even though we didn't have an appointment and we there unannounced, they let us in and kindly showed us the two rings we were thinking of. It took only 15 minutes to get in, set up our account, see the rings, then we were on our way before the next appointment arrived. Fabulous customer service when they really didn't need to let us in without an appointment. To this day we are thankful for their kindness and flexibility to let us in for a quick peek.
We bought both my engagement ring and wedding ring there. They are stunning and perfect. My fiance was able to pick everything and put it together with the help of customer service over the phone. When we ordered my matching wedding ring, there was a delay in shipment (by only a day or two) and I received not only a call but an email letting me know.
Not only is my ring beautiful and very much me but it's something I can wear knowing with confidence that it was mined ethically. We appreciate all the paperwork and certifications that come with owning a Brilliant Earth ring. And the customer service is top notch. Very helpful, flexible, kind and on the ball. Would recommend them in a heartbeat. Thanks to Allison Stroud who made the call to let me know there was a delay in shipment. She was super kind and very informative.
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in Read more...
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in the past bought jewelry from Brilliant Earth and was pleased with both the purchased necklace and the customer service so we decided to begin our search with them. While we took a weekend trip to San Francisco, we popped over to Brilliant Earth to look at two rings we were debating between. Even though we didn't have an appointment and we there unannounced, they let us in and kindly showed us the two rings we were thinking of. It took only 15 minutes to get in, set up our account, see the rings, then we were on our way before the next appointment arrived. Fabulous customer service when they really didn't need to let us in without an appointment. To this day we are thankful for their kindness and flexibility to let us in for a quick peek.
We bought both my engagement ring and wedding ring there. They are stunning and perfect. My fiance was able to pick everything and put it together with the help of customer service over the phone. When we ordered my matching wedding ring, there was a delay in shipment (by only a day or two) and I received not only a call but an email letting me know.
Not only is my ring beautiful and very much me but it's something I can wear knowing with confidence that it was mined ethically. We appreciate all the paperwork and certifications that come with owning a Brilliant Earth ring. And the customer service is top notch. Very helpful, flexible, kind and on the ball. Would recommend them in a heartbeat. Thanks to Allison Stroud who made the call to let me know there was a delay in shipment. She was super kind and very informative. Read less
Services Used: Jewelry
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Emily
Wedding:
5/25/2013
5.0/5.0
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique wedding ring based on one in their shop. I worked with Ryan, who was very responsive, friendly, and really seemed to care about the ring's progress. Highly recommended.
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique Read more...
Seeking an eco-friendly jeweler, I found Brilliant Earth, and I'm glad I did. They custom-made me a beautiful, unique wedding ring based on one in their shop. I worked with Ryan, who was very responsive, friendly, and really seemed to care about the ring's progress. Highly recommended. Read less
Services Used: Jewelry
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Melissa
Wedding:
5/18/2013
4.6/5.0
My husband got both my engagement ring and wedding bad from BE. The rings are beautiful and exactly what I wanted. The only snag we had with them was while I was communicating with them about my wedding band and we needed to verify the size of the ring, the employee emailed me (the wife) the cost of the engagement ring. I know she did not do this on purpose and it was because it was the receipt with the size on there. My husband was slightly upset because obviously I should not really know how much he spent on it. Other than that all of our interactions were great with BE.
My husband got both my engagement ring and wedding bad from BE. The rings are beautiful and exactly what I wanted. The Read more...
My husband got both my engagement ring and wedding bad from BE. The rings are beautiful and exactly what I wanted. The only snag we had with them was while I was communicating with them about my wedding band and we needed to verify the size of the ring, the employee emailed me (the wife) the cost of the engagement ring. I know she did not do this on purpose and it was because it was the receipt with the size on there. My husband was slightly upset because obviously I should not really know how much he spent on it. Other than that all of our interactions were great with BE. Read less
Services Used: Jewelry
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Jessica
Wedding:
5/1/2013
5.0/5.0
I have been searching everywhere for a wedding band to go with my engagement ring. I wanted something very specific, and I was having trouble finding anything like what I envisioned. I had heard of Brilliant Earth so I decided to check out their website. I found the perfect ring- but I was SUPER nervous about not trying it on in person! I went to a jeweler and had my ring size measured. I was very happy that Brilliant Earth has quarter sizes (5, 5 1/4, 5 1/2). I took the plunge, since the company's return policy seems very generous. I received my ring via FedEx about two weeks after I ordered it and before the expected delivery date. I love it! The ring is gorgeous and fits perfectly. It came in a beautiful wooden box and they also included jewelry cleaner. I cannot wait until I can actually wear it! :)
I have been searching everywhere for a wedding band to go with my engagement ring. I wanted something very specific, and I Read more...
I have been searching everywhere for a wedding band to go with my engagement ring. I wanted something very specific, and I was having trouble finding anything like what I envisioned. I had heard of Brilliant Earth so I decided to check out their website. I found the perfect ring- but I was SUPER nervous about not trying it on in person! I went to a jeweler and had my ring size measured. I was very happy that Brilliant Earth has quarter sizes (5, 5 1/4, 5 1/2). I took the plunge, since the company's return policy seems very generous. I received my ring via FedEx about two weeks after I ordered it and before the expected delivery date. I love it! The ring is gorgeous and fits perfectly. It came in a beautiful wooden box and they also included jewelry cleaner. I cannot wait until I can actually wear it! :) Read less
Services Used: Jewelry
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Michael
Wedding:
4/10/2013
5.0/5.0
I had a wonderful experience from start to finish at Brilliant Earth - suggest getting an idea of what you'd like to see from the website as their selection is extensive.
I had a wonderful experience from start to finish at Brilliant Earth - suggest getting an idea of what you'd like to see Read more...
I had a wonderful experience from start to finish at Brilliant Earth - suggest getting an idea of what you'd like to see from the website as their selection is extensive. Read less
Services Used: Jewelry
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Lindsay
Wedding:
4/3/2013
5.0/5.0
I worked with Brilliant Earth on my wedding band and they were amazing. Since I was working with them from DC and unable to come into the showroom, they tried similar engagement rings on with their wedding bands, and would send me pics. I would ask questions, give feedback, ask to see new things, etc and they always replied right away with a ton of patience and new pics.
I worked with Brilliant Earth on my wedding band and they were amazing. Since I was working with them from DC and unable Read more...
I worked with Brilliant Earth on my wedding band and they were amazing. Since I was working with them from DC and unable to come into the showroom, they tried similar engagement rings on with their wedding bands, and would send me pics. I would ask questions, give feedback, ask to see new things, etc and they always replied right away with a ton of patience and new pics. Read less
Services Used: Jewelry
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Natalie
Wedding:
4/3/2013
5.0/5.0
We purchased the True Heart ring as my wedding band. I always wanted something of a vintage look and the hand-craved design is unique and exactly what I was looking for! It also makes me proud to know this company supports and utilizes conflict free diamonds. The shipping was very prompt and it arrived in perfect condition. This was my dream wedding band! Thank you and everyone at Brilliant Earth for making my dream come true!!!!
We purchased the True Heart ring as my wedding band. I always wanted something of a vintage look and the hand-craved Read more...
We purchased the True Heart ring as my wedding band. I always wanted something of a vintage look and the hand-craved design is unique and exactly what I was looking for! It also makes me proud to know this company supports and utilizes conflict free diamonds. The shipping was very prompt and it arrived in perfect condition. This was my dream wedding band! Thank you and everyone at Brilliant Earth for making my dream come true!!!! Read less
Services Used: Jewelry
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Chris
Wedding:
4/3/2013
5.0/5.0
Worked with them to make a custom ring based on a certain, big chain Jeweler that has a famous shade of blue ;) Aside from the price being about 40% less, I ended up getting a few more carrots than the original ring from the name brand store.

More importantly the diamonds are ethically sourced. I did tons of research before settling on Brilliant Earth. In reality, they were the only option for real diamonds, from a company and countries with safe and responsible practices.
Worked with them to make a custom ring based on a certain, big chain Jeweler that has a famous shade of blue ;) Aside from Read more...
Worked with them to make a custom ring based on a certain, big chain Jeweler that has a famous shade of blue ;) Aside from the price being about 40% less, I ended up getting a few more carrots than the original ring from the name brand store.

More importantly the diamonds are ethically sourced. I did tons of research before settling on Brilliant Earth. In reality, they were the only option for real diamonds, from a company and countries with safe and responsible practices. Read less
Services Used: Jewelry
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Jessica
Wedding:
3/6/2013
5.0/5.0
Having never ordered jewelry online before I was not sure what to expect. I had been looking for a vintage ring and had not come across anything that was not very similar to other rings on the market and then I found Brilliant Earth. I was very pleased that they ship the ring to you so you can see it in person and if you don't like it you get a full refund or you can ship it back for sizing. I called in and spoke with Emily and she was very friendly and answered all my questions. The ordering process was so simple and I and went ahead and had the ring sized sight unseen. It arrived in about a week and I could not have been happier with it. Not only is it a one of a kind ring but the prices were great. I have no complaints at all with this company and encourage anyone who is looking for something different with a positive experience to shop with Brilliant Earth.
Having never ordered jewelry online before I was not sure what to expect. I had been looking for a vintage ring and had Read more...
Having never ordered jewelry online before I was not sure what to expect. I had been looking for a vintage ring and had not come across anything that was not very similar to other rings on the market and then I found Brilliant Earth. I was very pleased that they ship the ring to you so you can see it in person and if you don't like it you get a full refund or you can ship it back for sizing. I called in and spoke with Emily and she was very friendly and answered all my questions. The ordering process was so simple and I and went ahead and had the ring sized sight unseen. It arrived in about a week and I could not have been happier with it. Not only is it a one of a kind ring but the prices were great. I have no complaints at all with this company and encourage anyone who is looking for something different with a positive experience to shop with Brilliant Earth. Read less
Services Used: Jewelry
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Rob
Wedding:
3/6/2013
5.0/5.0
Brilliant Earth is quite an amazing place to get a ring from... All their metal is recycled and diamonds ethically sourced.... I linked up with Jonah over at Brilliant Earth to get my now fiancé an amazing ring... I chose the ring out, and when they didn't have the stone I wanted, Jonah ordered up a handful of other ones for me to come back in and look at... On the second visit, I picked the stone.... Jonah rocked, the whole transaction went smoothly, the ring came punctually, and it looks like it was triple dunked in awesomeness!! The girl absolutely loves it!!!!! I would bring my business back to Brilliant Earth. Thanks!!!!
Brilliant Earth is quite an amazing place to get a ring from... All their metal is recycled and diamonds ethically Read more...
Brilliant Earth is quite an amazing place to get a ring from... All their metal is recycled and diamonds ethically sourced.... I linked up with Jonah over at Brilliant Earth to get my now fiancé an amazing ring... I chose the ring out, and when they didn't have the stone I wanted, Jonah ordered up a handful of other ones for me to come back in and look at... On the second visit, I picked the stone.... Jonah rocked, the whole transaction went smoothly, the ring came punctually, and it looks like it was triple dunked in awesomeness!! The girl absolutely loves it!!!!! I would bring my business back to Brilliant Earth. Thanks!!!! Read less
Services Used: Jewelry
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Julia
Wedding:
3/6/2013
5.0/5.0
Just bought a ring with my fiance from BE. We were both pretty nervous about buying online, but our concern that the jewelry be ethical in origin won out in the end. We did some research to find another way of getting an ethically sourced ring, but couldn't find anything that we were comfortable with. I really wanted a sapphire ring, and thankfully BE had plenty of those to choose from.

Their return policy is excellent, so we decided to take a chance. I'm so glad we did! The ring is more stunning in person than online. (Seriously, you should see this thing when the sun hits it... beautiful!)

I would recommend this company to anyone interested in getting an ethically-sourced jewelry. (And for that matter, those who aren't interested... BE has plenty of material on the website with which to educate yourself!)
Just bought a ring with my fiance from BE. We were both pretty nervous about buying online, but our concern that the Read more...
Just bought a ring with my fiance from BE. We were both pretty nervous about buying online, but our concern that the jewelry be ethical in origin won out in the end. We did some research to find another way of getting an ethically sourced ring, but couldn't find anything that we were comfortable with. I really wanted a sapphire ring, and thankfully BE had plenty of those to choose from.

Their return policy is excellent, so we decided to take a chance. I'm so glad we did! The ring is more stunning in person than online. (Seriously, you should see this thing when the sun hits it... beautiful!)

I would recommend this company to anyone interested in getting an ethically-sourced jewelry. (And for that matter, those who aren't interested... BE has plenty of material on the website with which to educate yourself!) Read less
Services Used: Jewelry
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Anne
Wedding:
2/6/2013
5.0/5.0
I heartily recommend this business. We got an engagement ring and wedding ring from here and are completely satisfied with the rings, delivery, and customer service. We ordered the wedding ring from Australia and it was delivered extremely fast, low hassle, and it was literally half the price Australian retailers were quoting us for the same ring, and 2 weeks faster (but that's Australian retailers for you...). You guys are the best - thanks!
I heartily recommend this business. We got an engagement ring and wedding ring from here and are completely satisfied with Read more...
I heartily recommend this business. We got an engagement ring and wedding ring from here and are completely satisfied with the rings, delivery, and customer service. We ordered the wedding ring from Australia and it was delivered extremely fast, low hassle, and it was literally half the price Australian retailers were quoting us for the same ring, and 2 weeks faster (but that's Australian retailers for you...). You guys are the best - thanks! Read less
Services Used: Jewelry
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Timothy
Wedding:
2/6/2013
5.0/5.0
While me and my girlfriend were looking at rings, we stumbled upon Brilliant Earth's Johanna estate Ring. currently on sale, a one of a kind. Unfortunately, I had missed ordering it by a day.
At that point I didn't give up, we loved the ring so much, we contacted BE to inquire about having a custom made ring inspired by the original. From there it was smooth sailing!
Our Jewelry Specialist Crista had assisted me through e-mails and phone calls every step of the way. Helping me stay within budget, picking the perfect Canadian conflict-free diamond, and keeping me updated on the process of having the ring created. Any questions I had were quickly replied to with no hassle.
Shipped quickly and effortlessly. And the end result leaves me speechless. I love the ring, (and hope my girlfriend will too) and everything that Brilliant Earth has done for me.
While me and my girlfriend were looking at rings, we stumbled upon Brilliant Earth's Johanna estate Ring. currently on Read more...
While me and my girlfriend were looking at rings, we stumbled upon Brilliant Earth's Johanna estate Ring. currently on sale, a one of a kind. Unfortunately, I had missed ordering it by a day.
At that point I didn't give up, we loved the ring so much, we contacted BE to inquire about having a custom made ring inspired by the original. From there it was smooth sailing!
Our Jewelry Specialist Crista had assisted me through e-mails and phone calls every step of the way. Helping me stay within budget, picking the perfect Canadian conflict-free diamond, and keeping me updated on the process of having the ring created. Any questions I had were quickly replied to with no hassle.
Shipped quickly and effortlessly. And the end result leaves me speechless. I love the ring, (and hope my girlfriend will too) and everything that Brilliant Earth has done for me. Read less
Services Used: Jewelry
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Maggie
Wedding:
2/6/2013
5.0/5.0
To anyone considering Brilliant Earth, I have to insist you go for it!
To anyone considering Brilliant Earth, I have to insist you go for it!
To anyone considering Brilliant Earth, I have to insist you go for it! Read less
Services Used: Jewelry
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Alicia
Wedding:
1/9/2013
5.0/5.0
My fiance found Brilliant Earth during his search for a conflict free-trustworthy jeweler and we could not be more pleased! We met with Beth to see what they were all about and had a great experience. She took her time to educate us about the company, which is amazing, and about diamonds. It was a private appointment, so we had all of the rings in front of us and her there to answer all of our questions. She gave us great tips on how to get the most for our budget and there was not pressure to purchase anything at that time (unlike any other jeweler we've experienced). 2 months or so later my fiance proposed to me with the most beautiful ring I could ever imagine! And knowing that it's conflict free makes us both feel so much better about it. The diamond is amazing and our overall experience with Brilliant Earth was amazing. There prices are great, so you don't have to pay more to be socially responsible. I can't wait to go back and try on wedding bands for both of us! If you are looking for a great bridal jewelry experience and want to feel good about your purchase in a world where diamonds are looked down upon, go to Brilliant Earth, you will be very happy!
My fiance found Brilliant Earth during his search for a conflict free-trustworthy jeweler and we could not be more Read more...
My fiance found Brilliant Earth during his search for a conflict free-trustworthy jeweler and we could not be more pleased! We met with Beth to see what they were all about and had a great experience. She took her time to educate us about the company, which is amazing, and about diamonds. It was a private appointment, so we had all of the rings in front of us and her there to answer all of our questions. She gave us great tips on how to get the most for our budget and there was not pressure to purchase anything at that time (unlike any other jeweler we've experienced). 2 months or so later my fiance proposed to me with the most beautiful ring I could ever imagine! And knowing that it's conflict free makes us both feel so much better about it. The diamond is amazing and our overall experience with Brilliant Earth was amazing. There prices are great, so you don't have to pay more to be socially responsible. I can't wait to go back and try on wedding bands for both of us! If you are looking for a great bridal jewelry experience and want to feel good about your purchase in a world where diamonds are looked down upon, go to Brilliant Earth, you will be very happy! Read less
Services Used: Jewelry
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Ellen
Wedding:
1/9/2013
5.0/5.0
We highly recommend Brilliant Earth! They care about the issues that exist with the diamond industry. The people are wonderful to work with. They are very knowledgeable. And we were thoroughly impressed with all the certification and documentation that came with our purchase.
We highly recommend Brilliant Earth! They care about the issues that exist with the diamond industry. The people are Read more...
We highly recommend Brilliant Earth! They care about the issues that exist with the diamond industry. The people are wonderful to work with. They are very knowledgeable. And we were thoroughly impressed with all the certification and documentation that came with our purchase. Read less
Services Used: Jewelry
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Danielle
Wedding:
12/19/2012
5.0/5.0
I am very picky and wanted to design my own engagement ring - especially since I am going to wear it forever! Upon arriving at the Brilliant Earth showroom in Union Square, I was able to see ALL of their styles and meet with Beth L - a custom design specialist and a gemologist. I almost decided to go with a standard ring that they already had designed because it was so beautiful, but the sales representative who worked with me helped me design my ideal ring. IT IS THE MOST BEAUTIFUL RING IN THE WORLD!

Once my fiancé and I selected the diamond (a killer cushion diamond from Canada!) we started working the design for the setting. During the custom design process, they assisted us with various ideas as to how I could achieve the design I wanted, and they truly helped bring my vision to life. The Brilliant Earth team assisted Steven and I with each step of the process (and offered some fabulous ideas) but in the end I was able to approve each step in the design process myself. I was able to review digital images of my design and a tiny little wax replica of my ring to ensure that it was to my liking. The process was very exciting and surprisingly smooth. My custom ring was ready in just over three weeks.

My ring looks incredible - it has a halo of diamonds around a cushion diamond in an art deco style. I took the ring to an appraiser - and he commented on the extremely high level of quality of the jewelry work and diamond. It appraised at a far higher price than I would have expected (and MUCH higher than I paid). And I love that it's a ring that I can feel good about wearing. Their ethics paired with their fabulous service made for an absolutely wonderful experience for me and my fiancé.

If you need an engagement ring, look no further.
I am very picky and wanted to design my own engagement ring - especially since I am going to wear it forever! Upon Read more...
I am very picky and wanted to design my own engagement ring - especially since I am going to wear it forever! Upon arriving at the Brilliant Earth showroom in Union Square, I was able to see ALL of their styles and meet with Beth L - a custom design specialist and a gemologist. I almost decided to go with a standard ring that they already had designed because it was so beautiful, but the sales representative who worked with me helped me design my ideal ring. IT IS THE MOST BEAUTIFUL RING IN THE WORLD!

Once my fiancé and I selected the diamond (a killer cushion diamond from Canada!) we started working the design for the setting. During the custom design process, they assisted us with various ideas as to how I could achieve the design I wanted, and they truly helped bring my vision to life. The Brilliant Earth team assisted Steven and I with each step of the process (and offered some fabulous ideas) but in the end I was able to approve each step in the design process myself. I was able to review digital images of my design and a tiny little wax replica of my ring to ensure that it was to my liking. The process was very exciting and surprisingly smooth. My custom ring was ready in just over three weeks.

My ring looks incredible - it has a halo of diamonds around a cushion diamond in an art deco style. I took the ring to an appraiser - and he commented on the extremely high level of quality of the jewelry work and diamond. It appraised at a far higher price than I would have expected (and MUCH higher than I paid). And I love that it's a ring that I can feel good about wearing. Their ethics paired with their fabulous service made for an absolutely wonderful experience for me and my fiancé.

If you need an engagement ring, look no further. Read less
Services Used: Jewelry
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Jane
Wedding:
12/12/2012
5.0/5.0
My husband and I purchased our wedding bands here. The prices were reasonable (for a big city), the process was fast and easy and we didn't feel any pressure from the one sales rep who saw us through from start to finish. We're both really happy with our bands and it felt good to go the conflict free route as well.

Although you can order your rings online without an appointment, they have a tasteful office downtown where you can make an appointment to try on samples, confirm your ring size, etc. By going there in person, you might learn about additional specials that aren't apparent from the website. For example, they waived the engraving fee for each of our rings, which would have been around $40 a ring otherwise.

Our rings arrived approximately two weeks after we placed our orders. We love them. This place is probably best for people who want something simple and generally know what they're looking for.
My husband and I purchased our wedding bands here. The prices were reasonable (for a big city), the process was fast and Read more...
My husband and I purchased our wedding bands here. The prices were reasonable (for a big city), the process was fast and easy and we didn't feel any pressure from the one sales rep who saw us through from start to finish. We're both really happy with our bands and it felt good to go the conflict free route as well.

Although you can order your rings online without an appointment, they have a tasteful office downtown where you can make an appointment to try on samples, confirm your ring size, etc. By going there in person, you might learn about additional specials that aren't apparent from the website. For example, they waived the engraving fee for each of our rings, which would have been around $40 a ring otherwise.

Our rings arrived approximately two weeks after we placed our orders. We love them. This place is probably best for people who want something simple and generally know what they're looking for. Read less
Services Used: Jewelry
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Christian
Wedding:
12/5/2012
5.0/5.0
Could not have been happier with the service I received from this company, not to mention the beautiful engagement ring they designed. It shipped quickly and Ryan and Sharon were quick to email be back and to answer the many questions I had. Will definitely be recommending this company to people I know.
Could not have been happier with the service I received from this company, not to mention the beautiful engagement ring Read more...
Could not have been happier with the service I received from this company, not to mention the beautiful engagement ring they designed. It shipped quickly and Ryan and Sharon were quick to email be back and to answer the many questions I had. Will definitely be recommending this company to people I know. Read less
Services Used: Jewelry
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Jeremiah
Wedding:
12/5/2012
5.0/5.0
Amongst having non-conflict diamonds and a beautiful selection of rings, Brillant Earth's consumer service is superb! Not only did they help find the specific quality of diamond I was seeking, they also held on to it in their vault FREE-OF-CHARGE until I was ready to propose....it had been one FULL YEAR. When I contacted them letting them know I was ready, they sent the ring to me the very next day.

I have recommended them to all my friends.
Amongst having non-conflict diamonds and a beautiful selection of rings, Brillant Earth's consumer service is superb! Not Read more...
Amongst having non-conflict diamonds and a beautiful selection of rings, Brillant Earth's consumer service is superb! Not only did they help find the specific quality of diamond I was seeking, they also held on to it in their vault FREE-OF-CHARGE until I was ready to propose....it had been one FULL YEAR. When I contacted them letting them know I was ready, they sent the ring to me the very next day.

I have recommended them to all my friends. Read less
Services Used: Jewelry
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Rachel
Wedding:
11/28/2012
5.0/5.0
This place is worthy of a review. I got engaged 6 weeks ago and shopped around all the usual stores in Union Square, but it just didn't feel right. The search was really getting to me, until I googled 'ethical diamonds' and Brilliant Earth popped up. Their website was fantastic AND they had a showroom in San Francisco! So, I was able to go in person to choose my ring. The showroom is more of an office above the street, but I felt no pressure and Daniella was incredibly patient with me throughout the process. I had no qualms in purchasing the ring from them there and then. It arrived 10 days later & I am so happy with it. Not only are their prices reasonable, but the supporting documentation proving the diamond's origin from a conflict free Canadian mine gives me real confidence. They ensure the miners have healthcare and are paid a decent salary AND they donate part of their profits to charity. What more can you ask for? Oh, and you get a gorgeous wooden box for your ring. Much better than blue...
This place is worthy of a review. I got engaged 6 weeks ago and shopped around all the usual stores in Union Square, but Read more...
This place is worthy of a review. I got engaged 6 weeks ago and shopped around all the usual stores in Union Square, but it just didn't feel right. The search was really getting to me, until I googled 'ethical diamonds' and Brilliant Earth popped up. Their website was fantastic AND they had a showroom in San Francisco! So, I was able to go in person to choose my ring. The showroom is more of an office above the street, but I felt no pressure and Daniella was incredibly patient with me throughout the process. I had no qualms in purchasing the ring from them there and then. It arrived 10 days later & I am so happy with it. Not only are their prices reasonable, but the supporting documentation proving the diamond's origin from a conflict free Canadian mine gives me real confidence. They ensure the miners have healthcare and are paid a decent salary AND they donate part of their profits to charity. What more can you ask for? Oh, and you get a gorgeous wooden box for your ring. Much better than blue... Read less
Services Used: Jewelry
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Katie
Wedding:
11/28/2012
5.0/5.0
I could not be happier with the incredibly beautiful engagement ring my fiance purchased at Brilliant Earth!! After spending much time ring shopping/browsing at Tiffany, DeBeers and other diamond retailers, we were actually left feeling quite uncomfortable with the concept of purchasing something that is supposed to signify such an important connection between two people, yet we didn't even feel comfortable with the sales people who were helping us - and most importantly, they had no real proof that the diamonds were ethically mined other than a photocopied piece of paper that one of their employees typed up (personally, I can handle the thought of wearing a piece of jewelry knowing there might even be a slight chance that a human being has suffered in some way for me to have this ring on my finger). After some research, I came across Brilliant Earth and was thrilled to see that the rings are 100% conflict free (with no question or doubt) - ethically and environmentally safe! And, working with Danielle and Brilliant Earth was such a pleasure - we felt like she was truly our partner, making sure to give us the time and attention we needed in order to make this large purchase that will be passed down through generations! We felt comfortable and incredibly pleased with the entire experience and I would recommend that anyone who is socially/ethically and environmentally conscious and is looking for a gorgeous piece of jewelry, search no further - Brilliant Earth is the place to go! I get compliments on my ring everyday! Beautiful :)
I could not be happier with the incredibly beautiful engagement ring my fiance purchased at Brilliant Earth!! After Read more...
I could not be happier with the incredibly beautiful engagement ring my fiance purchased at Brilliant Earth!! After spending much time ring shopping/browsing at Tiffany, DeBeers and other diamond retailers, we were actually left feeling quite uncomfortable with the concept of purchasing something that is supposed to signify such an important connection between two people, yet we didn't even feel comfortable with the sales people who were helping us - and most importantly, they had no real proof that the diamonds were ethically mined other than a photocopied piece of paper that one of their employees typed up (personally, I can handle the thought of wearing a piece of jewelry knowing there might even be a slight chance that a human being has suffered in some way for me to have this ring on my finger). After some research, I came across Brilliant Earth and was thrilled to see that the rings are 100% conflict free (with no question or doubt) - ethically and environmentally safe! And, working with Danielle and Brilliant Earth was such a pleasure - we felt like she was truly our partner, making sure to give us the time and attention we needed in order to make this large purchase that will be passed down through generations! We felt comfortable and incredibly pleased with the entire experience and I would recommend that anyone who is socially/ethically and environmentally conscious and is looking for a gorgeous piece of jewelry, search no further - Brilliant Earth is the place to go! I get compliments on my ring everyday! Beautiful :) Read less
Services Used: Jewelry
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Liz
Wedding:
11/10/2012
4.6/5.0
I ordered my beautiful wedding band from Brilliant Earth, and I was very happy with the quality of the ring. It's absolutely beautiful. I would highly recommend this company to other couples looking for engagement and wedding rings.
I ordered my beautiful wedding band from Brilliant Earth, and I was very happy with the quality of the ring. It's Read more...
I ordered my beautiful wedding band from Brilliant Earth, and I was very happy with the quality of the ring. It's absolutely beautiful. I would highly recommend this company to other couples looking for engagement and wedding rings. Read less
Services Used: Jewelry
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Josh
Wedding:
11/7/2012
5.0/5.0
We had a really great experience at Brilliant Earth - the experience, primarily due to the great staff, was everything that diamond/engagement ring shopping should be - flexible, understanding, helpful, no pressure, informative... What was really impressive was how superbly they handled the multiple minor special issues/circumstances we had. On top of the fact that by using BE you're being socially responsible, you get a good deal too (compared to standard jewelry retailers) as their products are a great value. My only regret is that I didn't know about the by appointment showroom in San Francisco earlier!
We had a really great experience at Brilliant Earth - the experience, primarily due to the great staff, was everything Read more...
We had a really great experience at Brilliant Earth - the experience, primarily due to the great staff, was everything that diamond/engagement ring shopping should be - flexible, understanding, helpful, no pressure, informative... What was really impressive was how superbly they handled the multiple minor special issues/circumstances we had. On top of the fact that by using BE you're being socially responsible, you get a good deal too (compared to standard jewelry retailers) as their products are a great value. My only regret is that I didn't know about the by appointment showroom in San Francisco earlier! Read less
Services Used: Jewelry
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Maggie
Wedding:
11/7/2012
5.0/5.0
We love our wedding bands we bought here. We ordered online, which always has it's risks, but the process went very smoothly. Thank you for providing sustainable jewelry, Brilliant Earth! It's very sad to hear what happens to people, countries and the environment so the well off can look good. However, I think Brilliant Earth does a great job providing beautiful products without the social/environmental consequences. I love telling people where we got our rings, its like "voting" for something you care about.
We love our wedding bands we bought here. We ordered online, which always has it's risks, but the process went very Read more...
We love our wedding bands we bought here. We ordered online, which always has it's risks, but the process went very smoothly. Thank you for providing sustainable jewelry, Brilliant Earth! It's very sad to hear what happens to people, countries and the environment so the well off can look good. However, I think Brilliant Earth does a great job providing beautiful products without the social/environmental consequences. I love telling people where we got our rings, its like "voting" for something you care about. Read less
Services Used: Jewelry
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Mina
Wedding:
11/7/2012
5.0/5.0
When I (and now husband!) got engaged, he knew I wanted to choose my own ring...and even suspected I would want to create a custom design. Of course we are together because he understands things like this :) I am so lucky that Brilliant Earth exists and happens to be in my neighborhood! Danielle and Beth were exceedingly patient, creative, supportive and expert in helping us make the perfect ring. Ethically sourced ruby (birthstone) and yellow gold. What can I say...I'm Italian ;) I did the whole thing: brought in a lot of jewelry to be recycled, custom ring, and wedding band too!

Even if you want something other than diamond or sapphire, I wouldn't hesitate to contact Brilliant Earth. I had no idea they would be able to meet my ultra custom desires! They did it easily and expertly!
When I (and now husband!) got engaged, he knew I wanted to choose my own ring...and even suspected I would want to create Read more...
When I (and now husband!) got engaged, he knew I wanted to choose my own ring...and even suspected I would want to create a custom design. Of course we are together because he understands things like this :) I am so lucky that Brilliant Earth exists and happens to be in my neighborhood! Danielle and Beth were exceedingly patient, creative, supportive and expert in helping us make the perfect ring. Ethically sourced ruby (birthstone) and yellow gold. What can I say...I'm Italian ;) I did the whole thing: brought in a lot of jewelry to be recycled, custom ring, and wedding band too!

Even if you want something other than diamond or sapphire, I wouldn't hesitate to contact Brilliant Earth. I had no idea they would be able to meet my ultra custom desires! They did it easily and expertly! Read less
Services Used: Jewelry
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Neil
Wedding:
11/7/2012
5.0/5.0
I ordered my fiance's engagement ring from them, and it couldn't be more perfect! I ordered it online and it came the exact day that they said it would. Their diamonds were certified conflict free, and the setting is timeless and beautiful!

This is truly a great company with forward thinking values.
I ordered my fiance's engagement ring from them, and it couldn't be more perfect! I ordered it online and it came the Read more...
I ordered my fiance's engagement ring from them, and it couldn't be more perfect! I ordered it online and it came the exact day that they said it would. Their diamonds were certified conflict free, and the setting is timeless and beautiful!

This is truly a great company with forward thinking values. Read less
Services Used: Jewelry
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Alane
Wedding:
11/1/2012
5.0/5.0
If you are looking for conflict free diamonds, recycled gold or platinum and the most stunning designs, you will love BE.
If you are looking for conflict free diamonds, recycled gold or platinum and the most stunning designs, you will love BE.
If you are looking for conflict free diamonds, recycled gold or platinum and the most stunning designs, you will love BE. Read less
Services Used: Jewelry
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Rachel
Wedding:
10/31/2012
5.0/5.0
Brilliant Earth was recommended to me by friends who had purchased their wedding bands there and I have to say that I could not be more pleased with their service. They perfected the custom band I was looking for! Not only did they finish the ring in half the time they said it would take, but they also took some of the final price off of the ring since they had quoted me much lower than I ended up paying. In the end, I loved the ring and was going to pay for it, even if it was more than I expected, but it was so nice of them to take some of the edge off the price. I absolutely love what they stand for and their customer service is outstanding. Kerry helped me patiently figure out what I want and was extremely thorough. If you have old jewelry you are not going to wear again, this is a great time to recycle it. I paid for my entire ring using the credit I received from old jewelry we had just sitting around. If you are looking for an eco-friendly jewelry place, this is it!
Brilliant Earth was recommended to me by friends who had purchased their wedding bands there and I have to say that I Read more...
Brilliant Earth was recommended to me by friends who had purchased their wedding bands there and I have to say that I could not be more pleased with their service. They perfected the custom band I was looking for! Not only did they finish the ring in half the time they said it would take, but they also took some of the final price off of the ring since they had quoted me much lower than I ended up paying. In the end, I loved the ring and was going to pay for it, even if it was more than I expected, but it was so nice of them to take some of the edge off the price. I absolutely love what they stand for and their customer service is outstanding. Kerry helped me patiently figure out what I want and was extremely thorough. If you have old jewelry you are not going to wear again, this is a great time to recycle it. I paid for my entire ring using the credit I received from old jewelry we had just sitting around. If you are looking for an eco-friendly jewelry place, this is it! Read less
Services Used: Jewelry
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Tracy & Aaron Soehl
Wedding:
10/20/2012
5.0/5.0
When we became engaged, my husband and I had already discussed engagement & wedding rings. We both agreed we didn't want a diamond, as we couldn't be sure it was conflict-free without a good deal of detective work. It also just is not my style, quite honestly.
Likewise, when it came time to choose our wedding bands, we knew we wanted to be as "green" as possible in addition to conflict-free. We chose bands from recycled metals - mine is white gold, his is paladium.
The staff at BE helped me throughout the selection process. For instance, being a teacher, specifically, a Special Needs teacher, my husband works with his hands ALL DAY. We knew we needed a durable metal, a comfortable fit, and something that would stand up to the constant hand washing that is part of his job. The staff helped us pick the metal as well as the most appropriate alloy.
They have several styles to choose from and I found the most beautiful milgrain band. I love it.
Our rings arrived early, the engraving was perfect, and we are very happy with our rings.
When we became engaged, my husband and I had already discussed engagement & wedding rings. We both agreed we didn't want a Read more...
When we became engaged, my husband and I had already discussed engagement & wedding rings. We both agreed we didn't want a diamond, as we couldn't be sure it was conflict-free without a good deal of detective work. It also just is not my style, quite honestly.
Likewise, when it came time to choose our wedding bands, we knew we wanted to be as "green" as possible in addition to conflict-free. We chose bands from recycled metals - mine is white gold, his is paladium.
The staff at BE helped me throughout the selection process. For instance, being a teacher, specifically, a Special Needs teacher, my husband works with his hands ALL DAY. We knew we needed a durable metal, a comfortable fit, and something that would stand up to the constant hand washing that is part of his job. The staff helped us pick the metal as well as the most appropriate alloy.
They have several styles to choose from and I found the most beautiful milgrain band. I love it.
Our rings arrived early, the engraving was perfect, and we are very happy with our rings. Read less
Services Used: Jewelry
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Kevin
Wedding:
10/17/2012
5.0/5.0
I just received the rings via FedEx, and they are beautiful! I was initially nervous about ordering from an online source, but I am SO grateful that it turned out wonderfully. I cannot wait to use it tomorrow to propose :)
I just received the rings via FedEx, and they are beautiful! I was initially nervous about ordering from an online source, Read more...
I just received the rings via FedEx, and they are beautiful! I was initially nervous about ordering from an online source, but I am SO grateful that it turned out wonderfully. I cannot wait to use it tomorrow to propose :) Read less
Services Used: Jewelry
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Rachel
Wedding:
10/17/2012
5.0/5.0
I just received my wedding ring from Brilliant Earth this week. It's absolutely perfect! Customer service is prompt and incredibly helpful. Any question you might have is answered in full. There was someone to guide and help me every step of the way, be it from engraving the ring, payment options, and advice on ring sizing. I am incredibly satisfied and intend to be a repeat buyer.
I just received my wedding ring from Brilliant Earth this week. It's absolutely perfect! Customer service is prompt and Read more...
I just received my wedding ring from Brilliant Earth this week. It's absolutely perfect! Customer service is prompt and incredibly helpful. Any question you might have is answered in full. There was someone to guide and help me every step of the way, be it from engraving the ring, payment options, and advice on ring sizing. I am incredibly satisfied and intend to be a repeat buyer. Read less
Services Used: Jewelry
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Anonymous
Wedding:
10/12/2012
4.7/5.0
I loved working with Brilliant Earth. I purchased both the engagement ring and our wedding bands here. I would highly recommend to anyone looking for beautiful jewelry from a ethical source. Their customer service is very helpful, even when I had to return the engagement ring to get resize (completely free)!!!!
I loved working with Brilliant Earth. I purchased both the engagement ring and our wedding bands here. I would highly Read more...
I loved working with Brilliant Earth. I purchased both the engagement ring and our wedding bands here. I would highly recommend to anyone looking for beautiful jewelry from a ethical source. Their customer service is very helpful, even when I had to return the engagement ring to get resize (completely free)!!!! Read less
Services Used: Jewelry
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Andrew
Wedding:
10/10/2012
5.0/5.0
Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to trust an online dealer you shouldn't trust this review or any other for that matter. Anyone can write it. I came across recondmondations by 60 mins and Martha Stewart in a goggle search. That pretty much sealed the deal for me. I ended up spending less for my conflict free diamond then the vendor that I was going to use... And my fiancé got her conflict free diamond so every one wins. Again, incredible service and extraordinary diamond quality!! I WILL be getting my wedding band from there as well. By the way, I did have the diamond appraised and I did see the serial number and Canadian trademark maple leaf for myself in a microscope. The stone is very legit as well as the company.
Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to Read more...
Incredible service. I was nervous about making such a huge purchase on line but I'm glad I did. When making my decision to trust an online dealer you shouldn't trust this review or any other for that matter. Anyone can write it. I came across recondmondations by 60 mins and Martha Stewart in a goggle search. That pretty much sealed the deal for me. I ended up spending less for my conflict free diamond then the vendor that I was going to use... And my fiancé got her conflict free diamond so every one wins. Again, incredible service and extraordinary diamond quality!! I WILL be getting my wedding band from there as well. By the way, I did have the diamond appraised and I did see the serial number and Canadian trademark maple leaf for myself in a microscope. The stone is very legit as well as the company. Read less
Services Used: Jewelry
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Lisa
Wedding:
10/10/2012
5.0/5.0
My fiance and I ordered our wedding bands online from Brilliant Earth and were very satisified with the customer service and quality of the product we received. They arrived on time on the exact date we had first been quoted and look beautiful. I would recommend Brilliant Earth's online store and would definitely shop here again!
My fiance and I ordered our wedding bands online from Brilliant Earth and were very satisified with the customer service Read more...
My fiance and I ordered our wedding bands online from Brilliant Earth and were very satisified with the customer service and quality of the product we received. They arrived on time on the exact date we had first been quoted and look beautiful. I would recommend Brilliant Earth's online store and would definitely shop here again! Read less
Services Used: Jewelry
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Christy
Wedding:
10/3/2012
5.0/5.0
My fiance and I ordered our wedding bands and my engagement ring from Brilliant Earth. The rings are gorgeous and the gem experts are so friendly and helpful. I ordered my fiance's wedding band from Daniella and she was great to work with. Each ring comes with jewelry cleaner and in a beautiful wood box. My engagement ring even appraised for higher the amount we paid when we insured it!
My fiance and I ordered our wedding bands and my engagement ring from Brilliant Earth. The rings are gorgeous and the gem Read more...
My fiance and I ordered our wedding bands and my engagement ring from Brilliant Earth. The rings are gorgeous and the gem experts are so friendly and helpful. I ordered my fiance's wedding band from Daniella and she was great to work with. Each ring comes with jewelry cleaner and in a beautiful wood box. My engagement ring even appraised for higher the amount we paid when we insured it! Read less
Services Used: Jewelry
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Adrienne
Wedding:
9/26/2012
5.0/5.0
I'm completely thrilled with my wedding ring! I tend to be really picky about jewelry and was delighted when I found a design at Brilliant Earth that I loved, that was in my price range, and that contained conflict-free diamonds. (I'd considered going diamond-free because I didn't want to buy a ring from ordinary, less conscious sources.) Ordering such an important ring on the internet made me a bit nervous, but it even arrived a day earlier than originally expected.
I'm completely thrilled with my wedding ring! I tend to be really picky about jewelry and was delighted when I found a Read more...
I'm completely thrilled with my wedding ring! I tend to be really picky about jewelry and was delighted when I found a design at Brilliant Earth that I loved, that was in my price range, and that contained conflict-free diamonds. (I'd considered going diamond-free because I didn't want to buy a ring from ordinary, less conscious sources.) Ordering such an important ring on the internet made me a bit nervous, but it even arrived a day earlier than originally expected. Read less
Services Used: Jewelry
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Sarah
Wedding:
9/22/2012
4.9/5.0
We got my engagement ring from Brilliant Earth. I absolutely love it and the Eco-friendly nature of Brilliant Earth diamonds and rings.
We got my engagement ring from Brilliant Earth. I absolutely love it and the Eco-friendly nature of Brilliant Earth Read more...
We got my engagement ring from Brilliant Earth. I absolutely love it and the Eco-friendly nature of Brilliant Earth diamonds and rings. Read less
Services Used: Jewelry
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Jacquelyn
Wedding:
9/8/2012
5.0/5.0
I have had nothing but wonderful experiences with this company. My future hubby and I decided to purchase our wedding rings and my engagement ring on-line because he is deployed. Getting to a jewelry store with four walls was not an option. We searched around and stumbled upon these guys. After researching and reading the other shining reviews we decided to go for it. I couldn't be happier with the beautiful setting and shinny sapphire that came to me. I have had nothing but gushing compliments on my ring. I think that what we paid for all three bands was very reasonable especially for the quality that we received. People were even shocked that my engagement ring was as inexpensive as it was.

Even when my wedding band didn't fit just the way that I wanted it to fit they were super understanding and they were wonderful about resizing it. I would recommend this wonderful company to anyone looking to pop the question.
I have had nothing but wonderful experiences with this company. My future hubby and I decided to purchase our wedding Read more...
I have had nothing but wonderful experiences with this company. My future hubby and I decided to purchase our wedding rings and my engagement ring on-line because he is deployed. Getting to a jewelry store with four walls was not an option. We searched around and stumbled upon these guys. After researching and reading the other shining reviews we decided to go for it. I couldn't be happier with the beautiful setting and shinny sapphire that came to me. I have had nothing but gushing compliments on my ring. I think that what we paid for all three bands was very reasonable especially for the quality that we received. People were even shocked that my engagement ring was as inexpensive as it was.

Even when my wedding band didn't fit just the way that I wanted it to fit they were super understanding and they were wonderful about resizing it. I would recommend this wonderful company to anyone looking to pop the question. Read less
Services Used: Jewelry
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Carolyn
Wedding:
9/5/2012
5.0/5.0
I work in Africa and have seen some of the diamond mines in person - and I wasn't going to support that sort of business with my (or my boyfriend's) bank account. After a lot of internet searching I settled on Brilliant Earth. I ordered two rings: a custom engagement ring and a wedding band. Creating my custom ring was sometimes frustrating (mostly because I didn't really know what I wanted when we started). It was also difficult because I wanted a yellow diamond (lab grown) and we had to get this from another business. Despite these challenges my experience was great. Jessica was wonderful and we went back and forth for about 5 weeks (and 4 CAD drawings) before they began production.Jessica would call me throughout the process to update me about the design and any changes I wanted to make. It was clear that she loves her job and the jewelry that she sells. She is enthusiastic about the product it and spent a great deal of time explaining the design process to me.

In the end, the ring is beautiful and I love it. I also love my wedding band. The quality is much better than anything I saw in stores (with the exception being Tiffany's- the quality appears about the same to my eyes). While you do pay a bit of a premium to buy something that is ethical I think it was well worth it. I highly recommend BE to anyone looking for wedding rings.
I work in Africa and have seen some of the diamond mines in person - and I wasn't going to support that sort of business Read more...
I work in Africa and have seen some of the diamond mines in person - and I wasn't going to support that sort of business with my (or my boyfriend's) bank account. After a lot of internet searching I settled on Brilliant Earth. I ordered two rings: a custom engagement ring and a wedding band. Creating my custom ring was sometimes frustrating (mostly because I didn't really know what I wanted when we started). It was also difficult because I wanted a yellow diamond (lab grown) and we had to get this from another business. Despite these challenges my experience was great. Jessica was wonderful and we went back and forth for about 5 weeks (and 4 CAD drawings) before they began production.Jessica would call me throughout the process to update me about the design and any changes I wanted to make. It was clear that she loves her job and the jewelry that she sells. She is enthusiastic about the product it and spent a great deal of time explaining the design process to me.

In the end, the ring is beautiful and I love it. I also love my wedding band. The quality is much better than anything I saw in stores (with the exception being Tiffany's- the quality appears about the same to my eyes). While you do pay a bit of a premium to buy something that is ethical I think it was well worth it. I highly recommend BE to anyone looking for wedding rings. Read less
Services Used: Jewelry
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Lisa
Wedding:
8/17/2012
5.0/5.0
Best for conflict free diamonds, which I insisted upon. My sapphire/ conflict free diamond wedding band is beautiful!
Best for conflict free diamonds, which I insisted upon. My sapphire/ conflict free diamond wedding band is beautiful!
Best for conflict free diamonds, which I insisted upon. My sapphire/ conflict free diamond wedding band is beautiful! Read less
Services Used: Jewelry
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Amy
Wedding:
8/8/2012
5.0/5.0
it seems i'm one of the only people who did not purchase wedding/engagement ring - instead i bought myself diamond earrings a little over a year ago (and never posted a review). but now i'm realizing that i've been wearing these things every day for the last year, so i'm ready to post my very positive review!

i never went to a showroom, everything was done online - i picked out exactly what i wanted and it arrived exactly as promised. i adore these earrings. my best friend even wore them as her "something borrowed" in her own wedding. i feel good about wearing them, knowing that they were ethically mined.

i definitely plan to use brilliant earth again as the years go by and i continue to collect more bling:) these earrings are my absolute favorite piece of jewelry i own.
it seems i'm one of the only people who did not purchase wedding/engagement ring - instead i bought myself diamond Read more...
it seems i'm one of the only people who did not purchase wedding/engagement ring - instead i bought myself diamond earrings a little over a year ago (and never posted a review). but now i'm realizing that i've been wearing these things every day for the last year, so i'm ready to post my very positive review!

i never went to a showroom, everything was done online - i picked out exactly what i wanted and it arrived exactly as promised. i adore these earrings. my best friend even wore them as her "something borrowed" in her own wedding. i feel good about wearing them, knowing that they were ethically mined.

i definitely plan to use brilliant earth again as the years go by and i continue to collect more bling:) these earrings are my absolute favorite piece of jewelry i own. Read less
Services Used: Jewelry
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Crystal
Wedding:
8/4/2012
5.0/5.0
I love my engagement ring and wedding ring set from Brilliant Earth! I have the antique scroll design with a square cut diamond. It is JUST what I wanted and the ethical background of the ring makes it so much better! I love how the ring is modern yet looks vintage...just my style and so comfortable.

The staff at Brilliant Earth are so nice and we got my rings very quickly.
I love my engagement ring and wedding ring set from Brilliant Earth! I have the antique scroll design with a square cut Read more...
I love my engagement ring and wedding ring set from Brilliant Earth! I have the antique scroll design with a square cut diamond. It is JUST what I wanted and the ethical background of the ring makes it so much better! I love how the ring is modern yet looks vintage...just my style and so comfortable.

The staff at Brilliant Earth are so nice and we got my rings very quickly. Read less
Services Used: Jewelry
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Tom
Wedding:
7/28/2012
5.0/5.0
My wife and I have loved all of our purchases from Brilliant Earth. All interactions with Brilliant Earth have been professional and quick and have eased any concerns I may have had. I purchased the engagement ring as well as our wedding bands from Brilliant Earth and everyone has loved the look and quality of their products. my wife and I would certainly recommend Brilliant Earth for any jewelry needs
My wife and I have loved all of our purchases from Brilliant Earth. All interactions with Brilliant Earth have been Read more...
My wife and I have loved all of our purchases from Brilliant Earth. All interactions with Brilliant Earth have been professional and quick and have eased any concerns I may have had. I purchased the engagement ring as well as our wedding bands from Brilliant Earth and everyone has loved the look and quality of their products. my wife and I would certainly recommend Brilliant Earth for any jewelry needs Read less
Services Used: Jewelry
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Jeni
Wedding:
6/26/2012
5.0/5.0
Could not love this company more. Not only do I feel comforted by their mission statement, but on all three purchases I've been involved with, I've been so impressed with their customer service. Brilliant Earth cares about their craftmanship and the happiness of their customers above all else. We needed our wedding bands very quickly, and our rep helped us get financing & then expedited the process (for a reasonable fee) to get them to us with time to spare--all while her office was in the middle of a move to another building! For gorgeous jewelry with peace of mind, we will always choose Brilliant Earth.
Could not love this company more. Not only do I feel comforted by their mission statement, but on all three purchases I've Read more...
Could not love this company more. Not only do I feel comforted by their mission statement, but on all three purchases I've been involved with, I've been so impressed with their customer service. Brilliant Earth cares about their craftmanship and the happiness of their customers above all else. We needed our wedding bands very quickly, and our rep helped us get financing & then expedited the process (for a reasonable fee) to get them to us with time to spare--all while her office was in the middle of a move to another building! For gorgeous jewelry with peace of mind, we will always choose Brilliant Earth. Read less
Services Used: Jewelry
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Kathryn
Wedding:
6/2/2012
5.0/5.0
My husband purchased my engagement ring from Brilliant Earth and I returned the favor by buying his wedding band from this awesome company as well. His 4.0 mm 18K white-gold comfort fit wedding band was beautifully engraved and fit perfectly. A consultant was in contact with me via email during the production process and the ring arrived precisely when they promised it to me with free overnight shipping. We intend to purchase an engraved anniversary band for me from Brilliant Earth in five years or so because of our excellent experience with them. Their products are beautiful and their ethics are unparalleled.
My husband purchased my engagement ring from Brilliant Earth and I returned the favor by buying his wedding band from this Read more...
My husband purchased my engagement ring from Brilliant Earth and I returned the favor by buying his wedding band from this awesome company as well. His 4.0 mm 18K white-gold comfort fit wedding band was beautifully engraved and fit perfectly. A consultant was in contact with me via email during the production process and the ring arrived precisely when they promised it to me with free overnight shipping. We intend to purchase an engraved anniversary band for me from Brilliant Earth in five years or so because of our excellent experience with them. Their products are beautiful and their ethics are unparalleled. Read less
Services Used: Jewelry
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Catherine
Wedding:
4/28/2012
5.0/5.0
I love Brilliant Earth! They provide beautiful jewelry that I can feel good about owning. When I needed a custom alteration to my ring, they were incredibly helpful and kind. They got my ring back to me very quickly and delivered just what I had requested.
I love Brilliant Earth! They provide beautiful jewelry that I can feel good about owning. When I needed a custom Read more...
I love Brilliant Earth! They provide beautiful jewelry that I can feel good about owning. When I needed a custom alteration to my ring, they were incredibly helpful and kind. They got my ring back to me very quickly and delivered just what I had requested. Read less
Services Used: Jewelry
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Beth
Wedding:
3/10/2012
4.9/5.0
Very flexible! We purchased all three rings. Great customer service!
Very flexible! We purchased all three rings. Great customer service!
Very flexible! We purchased all three rings. Great customer service! Read less
Services Used: Jewelry
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Molly
Wedding:
3/3/2012
5.0/5.0
Sort of scary to do business with an online business but once you start your transaction you realize you are working with a smallish business rather the internet void. Or at least that's the level of service you get! We got amazing customer service, got exactly what we wanted, and my diamond is of *incredible* quality. When I got the ring appraised later for insurance, our local jeweler commented on what a nice stone it was. It's beautiful, and eco- and people-friendly!
Sort of scary to do business with an online business but once you start your transaction you realize you are working with Read more...
Sort of scary to do business with an online business but once you start your transaction you realize you are working with a smallish business rather the internet void. Or at least that's the level of service you get! We got amazing customer service, got exactly what we wanted, and my diamond is of *incredible* quality. When I got the ring appraised later for insurance, our local jeweler commented on what a nice stone it was. It's beautiful, and eco- and people-friendly! Read less
Services Used: Jewelry
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Liz
Wedding:
3/2/2012
5.0/5.0
My fiance and I found Brilliant Earth online when we started talking about getting engaged. He wanted to know what kind of ring I wanted and knew that I wanted an ethical ring or an antique ring. Brilliant Earth has a amazing selection of antique rings and options to make a ring.

We found an antique ring that we really liked, but it had already been sold. Without me knowing and with the help of the staff (Ryan), my fiance had the antique ring remade through their custom ring process. Ryan did an amazing job keeping the secret and making sure the ring was on time for a big surprise at Thanksgiving.

The ring is gorgeous and came in a beautiful box with its certifications. I recommend Brilliant Earth to anyone looking for an amazing ring that does not sacrifice design and style as an ethical option.
My fiance and I found Brilliant Earth online when we started talking about getting engaged. He wanted to know what kind of Read more...
My fiance and I found Brilliant Earth online when we started talking about getting engaged. He wanted to know what kind of ring I wanted and knew that I wanted an ethical ring or an antique ring. Brilliant Earth has a amazing selection of antique rings and options to make a ring.

We found an antique ring that we really liked, but it had already been sold. Without me knowing and with the help of the staff (Ryan), my fiance had the antique ring remade through their custom ring process. Ryan did an amazing job keeping the secret and making sure the ring was on time for a big surprise at Thanksgiving.

The ring is gorgeous and came in a beautiful box with its certifications. I recommend Brilliant Earth to anyone looking for an amazing ring that does not sacrifice design and style as an ethical option. Read less
Services Used: Jewelry
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Trisha
Wedding:
2/19/2012
4.7/5.0
My Husband had my engagement ring custom made through Brilliant Earth, and everything went great. He was a little worried about ordering it through the internet, but it worked out. The ring is absolutely beautiful and exactly what I wanted. I also love that they use ethically sourced stones and recycled metals.
My Husband had my engagement ring custom made through Brilliant Earth, and everything went great. He was a little worried Read more...
My Husband had my engagement ring custom made through Brilliant Earth, and everything went great. He was a little worried about ordering it through the internet, but it worked out. The ring is absolutely beautiful and exactly what I wanted. I also love that they use ethically sourced stones and recycled metals. Read less
Services Used: Jewelry
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Christina
Wedding:
2/11/2012
5.0/5.0
I can't say one bad thing about this place! Ryan is who I have been talking to for a year and half now. My engagement ring came from here and now our wedding bands too! We love the service we've gotten. They have been nothing but nice and accommodating! Ryan is very knowledgable and makes sure that every question we have is answered! I recently purchased our wedding bands and unfortunately have to send back mine for a resize(not their fault) but he has been more than willing and able to help me out with it! It's been a lot easier so far than I thought it would be!

I love BE and would be more than happy to be a repeat customer and recommend them to my friends and family!! I get TONS of compliments on my ring from friends, family, acquaintances, and even my patients! I am more than sure we went with the right place to get our rings! :)

Thank you BE!
I can't say one bad thing about this place! Ryan is who I have been talking to for a year and half now. My engagement ring Read more...
I can't say one bad thing about this place! Ryan is who I have been talking to for a year and half now. My engagement ring came from here and now our wedding bands too! We love the service we've gotten. They have been nothing but nice and accommodating! Ryan is very knowledgable and makes sure that every question we have is answered! I recently purchased our wedding bands and unfortunately have to send back mine for a resize(not their fault) but he has been more than willing and able to help me out with it! It's been a lot easier so far than I thought it would be!

I love BE and would be more than happy to be a repeat customer and recommend them to my friends and family!! I get TONS of compliments on my ring from friends, family, acquaintances, and even my patients! I am more than sure we went with the right place to get our rings! :)

Thank you BE! Read less
Services Used: Jewelry
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Kate
Wedding:
2/11/2012
5.0/5.0
My wedding band and engagement ring both came from Brilliant Earth - not only beautiful, but an ethical choice for incredible jewelry!
My wedding band and engagement ring both came from Brilliant Earth - not only beautiful, but an ethical choice for Read more...
My wedding band and engagement ring both came from Brilliant Earth - not only beautiful, but an ethical choice for incredible jewelry! Read less
Services Used: Jewelry
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Carrie
Wedding:
1/15/2012
5.0/5.0
Brilliant Earth helped my husband create an amazing engagement ring that is unique, beautiful, and most of all ethically sourced and environmentally friendly. No one can believe that I didn't help to pick it out! The matching wedding band is also beautiful, as is his band. The quality of all jewelry we've purchased (including wedding rings, earrings, necklaces for bridesmaids and Christmas gifts) has all been wonderful, and the showroom is beautiful too. I did not initially want a diamond due to the political and human rights atrocities that happen at most mines, or precious metals that whose mining destroys the environment. But with BE's ethical Canadian sourcing, I am able to support a great company and enjoy their beautiful products. Their contribution of 5% of profits to those affected by mining in Africa is another huge reason to choose BE.
Brilliant Earth helped my husband create an amazing engagement ring that is unique, beautiful, and most of all ethically Read more...
Brilliant Earth helped my husband create an amazing engagement ring that is unique, beautiful, and most of all ethically sourced and environmentally friendly. No one can believe that I didn't help to pick it out! The matching wedding band is also beautiful, as is his band. The quality of all jewelry we've purchased (including wedding rings, earrings, necklaces for bridesmaids and Christmas gifts) has all been wonderful, and the showroom is beautiful too. I did not initially want a diamond due to the political and human rights atrocities that happen at most mines, or precious metals that whose mining destroys the environment. But with BE's ethical Canadian sourcing, I am able to support a great company and enjoy their beautiful products. Their contribution of 5% of profits to those affected by mining in Africa is another huge reason to choose BE. Read less
Services Used: Jewelry
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Rose
Wedding:
12/9/2011
5.0/5.0
I got my engagement ring and matching wedding band from brilliant earth. They are beautiful pieces and very high quality. I've had the engagement ring for 9months now and it looks as good as new, no loose stones or anything. I just got my wedding band and they go very well together. Great customer service, very fast delivery, no hassles. 5 stars!
I got my engagement ring and matching wedding band from brilliant earth. They are beautiful pieces and very high quality. Read more...
I got my engagement ring and matching wedding band from brilliant earth. They are beautiful pieces and very high quality. I've had the engagement ring for 9months now and it looks as good as new, no loose stones or anything. I just got my wedding band and they go very well together. Great customer service, very fast delivery, no hassles. 5 stars! Read less
Services Used: Jewelry
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barnwedding
Wedding:
10/22/2011
4.9/5.0
So happy to find a quality, conflict free ring. They were easy to work with and prompt.
So happy to find a quality, conflict free ring. They were easy to work with and prompt.
So happy to find a quality, conflict free ring. They were easy to work with and prompt. Read less
Services Used: Jewelry
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Nik_McAwesomepants
Wedding:
10/21/2011
4.8/5.0
When my husband proposed he knew it was important to me to have conflict free stones and that I love sapphires. Enter Brilliant Earth. He purchased the antique scroll sapphire engagement ring from them which I absolutely adore and get compliments on all the time. So when it came time to pick out my wedding band I was happy to see they had a matching band. However, the band did not have sapphires in it, only diamonds. So I contacted them about doing a custom ring with rotating diamonds and sapphires which they were happy to accommodate at no extra cost. There was a problem with the first guy I was working with because I originally wanted the ring contoured and he didn't tell me there would be an extra cost for that until I had already shipped my ring to them. But Christina took over my account when I was dissatisfied and made everything okay. She discussed it with me and I decided not to do the contour. She took pictures of everything, kept me in the loop and made sure my rings got back to me in tip top shape. I'm beyond happy with my wedding band and I feel good knowing that all the stones are conflict-free.
When my husband proposed he knew it was important to me to have conflict free stones and that I love sapphires. Enter Read more...
When my husband proposed he knew it was important to me to have conflict free stones and that I love sapphires. Enter Brilliant Earth. He purchased the antique scroll sapphire engagement ring from them which I absolutely adore and get compliments on all the time. So when it came time to pick out my wedding band I was happy to see they had a matching band. However, the band did not have sapphires in it, only diamonds. So I contacted them about doing a custom ring with rotating diamonds and sapphires which they were happy to accommodate at no extra cost. There was a problem with the first guy I was working with because I originally wanted the ring contoured and he didn't tell me there would be an extra cost for that until I had already shipped my ring to them. But Christina took over my account when I was dissatisfied and made everything okay. She discussed it with me and I decided not to do the contour. She took pictures of everything, kept me in the loop and made sure my rings got back to me in tip top shape. I'm beyond happy with my wedding band and I feel good knowing that all the stones are conflict-free. Read less
Services Used: Jewelry
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Judith
Wedding:
10/1/2011
5.0/5.0
My wedding band is beautiful and just as I wanted it. Conflict-free diamonds and metal!
My wedding band is beautiful and just as I wanted it. Conflict-free diamonds and metal!
My wedding band is beautiful and just as I wanted it. Conflict-free diamonds and metal! Read less
Services Used: Jewelry
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Shauna
Wedding:
9/10/2011
5.0/5.0
We got both the engagement ring and wedding bands from Brilliant Earth. This was a conscious choice because of their commitment to the environment and social issues regarding diamonds. However, the quality and value we got were amazing as well. My husband really liked the up to date inventory they have on loose diamonds.

We were lucky enough to be in San Francisco visiting and stopped by their studio to pick out bands together. While this isn't necessary because the website gives very accurate pictures and descriptions, the staff there was super nice and patient.
We got both the engagement ring and wedding bands from Brilliant Earth. This was a conscious choice because of their Read more...
We got both the engagement ring and wedding bands from Brilliant Earth. This was a conscious choice because of their commitment to the environment and social issues regarding diamonds. However, the quality and value we got were amazing as well. My husband really liked the up to date inventory they have on loose diamonds.

We were lucky enough to be in San Francisco visiting and stopped by their studio to pick out bands together. While this isn't necessary because the website gives very accurate pictures and descriptions, the staff there was super nice and patient. Read less
Services Used: Jewelry
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Sophie
Wedding:
9/3/2011
4.8/5.0
We got my wedding band from BE. I love love love BE! Their designs are beautiful but, most of all, I chose to pay a slight premium for my ring because of their ethical and eco-friendly philosophy. They use recycled precious metals and ethically-sourced diamonds. Plus, they have great diamond-alternatives like blue and pink sapphires. The packaging is awesome (a wooden ring box). Their showroom in SF isn't very swanky...but since they're mostly based on the net, I could see why they wouldn't worry too much about the space. I'm glad it didn't deter me from buying from them (I'm a little of a control freak so I needed to see the ring in person.) I would highly encourage couples to look into getting their rings at BE (or other shops with a similar philosophy.) Pretty bling doesn't have to be bloody.
We got my wedding band from BE. I love love love BE! Their designs are beautiful but, most of all, I chose to pay a slight Read more...
We got my wedding band from BE. I love love love BE! Their designs are beautiful but, most of all, I chose to pay a slight premium for my ring because of their ethical and eco-friendly philosophy. They use recycled precious metals and ethically-sourced diamonds. Plus, they have great diamond-alternatives like blue and pink sapphires. The packaging is awesome (a wooden ring box). Their showroom in SF isn't very swanky...but since they're mostly based on the net, I could see why they wouldn't worry too much about the space. I'm glad it didn't deter me from buying from them (I'm a little of a control freak so I needed to see the ring in person.) I would highly encourage couples to look into getting their rings at BE (or other shops with a similar philosophy.) Pretty bling doesn't have to be bloody. Read less
Services Used: Jewelry
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Margie
Wedding:
8/6/2011
5.0/5.0
My husband purchased my engagement ring from Brilliant Earth in November 2009. We were at their showroom in San Francisco during that same time and Danielle was an absolute pleasure to work with! She was so patient with us and I found my dream ring which my husband presented to me in December. The whole ordering process was a snap according to my husband and I would wholeheartedly recommend them to anyone! I still get compliments on my e-ring, almost two years later.
My husband purchased my engagement ring from Brilliant Earth in November 2009. We were at their showroom in San Francisco Read more...
My husband purchased my engagement ring from Brilliant Earth in November 2009. We were at their showroom in San Francisco during that same time and Danielle was an absolute pleasure to work with! She was so patient with us and I found my dream ring which my husband presented to me in December. The whole ordering process was a snap according to my husband and I would wholeheartedly recommend them to anyone! I still get compliments on my e-ring, almost two years later. Read less
Services Used: Jewelry
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rossi84
Wedding:
7/30/2011
4.7/5.0
I was nervous about ordering my engagement ring online. But could not have been more pleased with the final product. Its gorgeous. I wanted a conflict free diamond, and I knew exactly the setting I wanted. They had both! There was an issue with my husbands credit card, and it took them almost a week to contact us and get the correct address (we ordered over the phone and a name or number mustve been misheard). Other than that, wonderful customer service, and helpfulness choosing our ring and feeling confident with the purchase. Will definitely use them again!
I was nervous about ordering my engagement ring online. But could not have been more pleased with the final product. Its Read more...
I was nervous about ordering my engagement ring online. But could not have been more pleased with the final product. Its gorgeous. I wanted a conflict free diamond, and I knew exactly the setting I wanted. They had both! There was an issue with my husbands credit card, and it took them almost a week to contact us and get the correct address (we ordered over the phone and a name or number mustve been misheard). Other than that, wonderful customer service, and helpfulness choosing our ring and feeling confident with the purchase. Will definitely use them again! Read less
Services Used: Jewelry
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Brittney
Wedding:
7/3/2011
1.0/5.0
BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues

Starting from the beginning: started shopping with my then fiance for rings - stumbled upon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked and catering to all my needs. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands a few months later. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellow (never got any clarification on why this happened at the time) and returned it to me at no cost.

Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again).

Finally a few months after the wedding, one of my little diamonds in my wedding band fell out/disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.

I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the wedding band for 3 months and stones were already falling off. She couldn't give me a straight answer in person and kept saying the charges would be "fair" - whatever that means. She called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was "due to me washing it with some type of Clorox cleaner and it getting underneath the diamond" (I work for Clorox - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues

Starting from the beginning: started shopping with my then fiance for rings - stumbled opon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellpw (never got any clarification on why this happened) and returned it to me no cost. At this point I was happy with the customer service. Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again until after the wedding).

A few months after my wedding, one of my litlle diamonds in my wedding band disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.

I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the ring for less than half a year and stones were already falling off. She couldn't give me a straight answer in person but called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was due to some type of household cleaning solution getting underneath the diamond (I work for a household cleaning consumer company - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. Bridgette didn't do or say anything to ease my concerns (like you are taught to do in a customer service setting) - she basically acted like me being charged for anything was out of her hands and that the "ring tells a story".

They want to charge me to fix all these issues now which I refuse to do. I'm really regretting having them do my settings and am planning on taking both of my rings to another jeweler to be assessed although like the others on here I think I know what the answer is going to be (they are designed and crafted poorly). So there goes more money down the drain to fix their errors.

The customer service has been awful since I paid them for my 2 rings - it's literally been night and day (they got their $ and now don't care to keep me happy). I'm sure these issues are going to keep happening, and I'm not going to risk paying them more money when they don't know how to fix the rings and will keep blaming the issues on me.

Yes, they have pretty rings, yes the staff is great in helping you design what you want, but at the end of the day - the quality of the rings is awful and you should spend your money elsewhere. They are nice to you until they get your $ and could care less afterwards. Go somewhere else - you know those other jewelers that do cleanings for free, yearly maintenance, fixes, etc without trying to nickel and dime you. I have 5-6 friends who have gotten rings in the bay area over the past year and none of them are having any issues with customer service or their ring quality - if you want a reco for these places let me know and I will be happy to pass along their information.

I gave Brilliant Earth the opportunity to fix these issues at no charge to make things right with me but they refuse. I advise anyone to avoid this place at all costs.

Check out yelp for other similar reviews as well as another woman on this site - this is not the first time this has happened.
BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others Read more...
BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues

Starting from the beginning: started shopping with my then fiance for rings - stumbled upon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked and catering to all my needs. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands a few months later. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellow (never got any clarification on why this happened at the time) and returned it to me at no cost.

Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again).

Finally a few months after the wedding, one of my little diamonds in my wedding band fell out/disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.

I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the wedding band for 3 months and stones were already falling off. She couldn't give me a straight answer in person and kept saying the charges would be "fair" - whatever that means. She called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was "due to me washing it with some type of Clorox cleaner and it getting underneath the diamond" (I work for Clorox - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. BUYER BEWARE: Do not put your ring setting in the hands of Brilliant Earth - as you will see from my review (among others on yelp) they have an awful track record when it comes to quality of their rings along with the customer service in dealing with these issues

Starting from the beginning: started shopping with my then fiance for rings - stumbled opon Brilliant Earth as I wanted a sapphire and they had a good selection, Gloria was great in helping me pick the setting I liked. About a week after having the ring, I realized the sapphire was loose (could tap and hear it moving but not serious enough to com off) - I put off taking it in until we went shopping for our wedding bands. They took it, tightened the prongs and apparently replaced one of the diamonds in the band for it had turned yellpw (never got any clarification on why this happened) and returned it to me no cost. At this point I was happy with the customer service. Unfortunately, a few days later the sapphire was again loose in the same way (frustrated at this point that the problem wasn't fixed but in the middle of wedding planning and I had moved out of SF so I had no time to bring it in again until after the wedding).

A few months after my wedding, one of my litlle diamonds in my wedding band disappeared, and again one of my little stones in my ring had yellowed. I decided to bring everything in to take care of at once. I was directed to Bridgette instead of Gloria and this is where things turn ugly.

I asked Bridgette if there was going to be any cost in these fixes since I assumed them to be ring issues and not something I had done (considering 2 of the 3 problems had occurred before), also noting my concern that I only had the ring for less than half a year and stones were already falling off. She couldn't give me a straight answer in person but called me the next day to say she had the jeweler look at my rings and assessed what had caused the problems. Big Surprise: nothing was their fault in the ring design and it was all blamed on me. Apparently my band rubbing against my engagement ring had caused the diamond to pop off - really? after 3 months of wearing the two together - that's great craftmanship. The yellowing diamond was due to some type of household cleaning solution getting underneath the diamond (I work for a household cleaning consumer company - interesting how they jumped to that conclusion) - I told her that the only product I used to clean my rings was the "Brilliant Earth" cleaner so if you're suggesting that is creating an issue please tell me to stop using that - Bridgette dodged herself out of those questions. And then the reason my sapphire was loose was wear and tear - no concerns about the fact that it's been like that from day one pretty much and no willingness to assess the fact that the prongs were not designed to hold my ring. Bridgette didn't do or say anything to ease my concerns (like you are taught to do in a customer service setting) - she basically acted like me being charged for anything was out of her hands and that the "ring tells a story".

They want to charge me to fix all these issues now which I refuse to do. I'm really regretting having them do my settings and am planning on taking both of my rings to another jeweler to be assessed although like the others on here I think I know what the answer is going to be (they are designed and crafted poorly). So there goes more money down the drain to fix their errors.

The customer service has been awful since I paid them for my 2 rings - it's literally been night and day (they got their $ and now don't care to keep me happy). I'm sure these issues are going to keep happening, and I'm not going to risk paying them more money when they don't know how to fix the rings and will keep blaming the issues on me.

Yes, they have pretty rings, yes the staff is great in helping you design what you want, but at the end of the day - the quality of the rings is awful and you should spend your money elsewhere. They are nice to you until they get your $ and could care less afterwards. Go somewhere else - you know those other jewelers that do cleanings for free, yearly maintenance, fixes, etc without trying to nickel and dime you. I have 5-6 friends who have gotten rings in the bay area over the past year and none of them are having any issues with customer service or their ring quality - if you want a reco for these places let me know and I will be happy to pass along their information.

I gave Brilliant Earth the opportunity to fix these issues at no charge to make things right with me but they refuse. I advise anyone to avoid this place at all costs.

Check out yelp for other similar reviews as well as another woman on this site - this is not the first time this has happened. Read less
Services Used: Jewelry
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Chad
Wedding:
6/17/2011
5.0/5.0
Brilliant Earth made our dreams come true! My fiance and I really wanted to find diamonds and gold that we knew were conflict-free and ethically sourced. After getting a general idea from my darling as to what she would like her ring to be like I found and contacted Brilliant Earth. Our rep was amazing from day one. She took my ideas for a custom design ring and helped bring it all together. We had a few bumps along the way but nothing that was not resolved quickly. In fact I realized during our little problems how grateful I was to be working on this with BE. Their customer service is wonderful. The custom ring I purchased left my fiance speechless, well, she was stunned! The rings are beautiful! If you are looking for a special place to make your special ring for your special person Brilliant Earth is a great choice! I will be using them again someday.
Brilliant Earth made our dreams come true! My fiance and I really wanted to find diamonds and gold that we knew were Read more...
Brilliant Earth made our dreams come true! My fiance and I really wanted to find diamonds and gold that we knew were conflict-free and ethically sourced. After getting a general idea from my darling as to what she would like her ring to be like I found and contacted Brilliant Earth. Our rep was amazing from day one. She took my ideas for a custom design ring and helped bring it all together. We had a few bumps along the way but nothing that was not resolved quickly. In fact I realized during our little problems how grateful I was to be working on this with BE. Their customer service is wonderful. The custom ring I purchased left my fiance speechless, well, she was stunned! The rings are beautiful! If you are looking for a special place to make your special ring for your special person Brilliant Earth is a great choice! I will be using them again someday. Read less
Services Used: Jewelry
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Gema
Wedding:
6/2/2011
5.0/5.0
We bought my wedding band a week before my wedding and received it within 4 days. I get complements all the time.
We bought my wedding band a week before my wedding and received it within 4 days. I get complements all the time.
We bought my wedding band a week before my wedding and received it within 4 days. I get complements all the time. Read less
Services Used: Jewelry
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Mariel
Wedding:
5/29/2011
5.0/5.0
My husband and I ordered our wedding rings and my engagement ring from Brilliant Earth, and we were very happy with the result. Brilliant Earth is probably best known for being one of the best places to shop online for jewelry that is environmentally friendly. (For example, my diamond is certified as being collected from a mine in Canada.) However, one of the things that most drew me to this company was the wide variety of unique and beautiful engagement ring designs, and their ability to do custom creations.

I ended up designing my own engagement ring (with Brilliant Earth’s help) based on the ring my fiancé’s mother had lent him to use for the proposal. I sent them pictures of his mom’s ring and described over the phone the small changes I imagined would help make it my own. They provided me with a sketch that we discussed, and then they created the wax model, and finally, the ring itself. I thought the process went very smoothly, and even though I had started the process fairly late, they were very aware of the need to get it before the wedding, and were very accommodating.
My husband and I ordered our wedding rings and my engagement ring from Brilliant Earth, and we were very happy with the Read more...
My husband and I ordered our wedding rings and my engagement ring from Brilliant Earth, and we were very happy with the result. Brilliant Earth is probably best known for being one of the best places to shop online for jewelry that is environmentally friendly. (For example, my diamond is certified as being collected from a mine in Canada.) However, one of the things that most drew me to this company was the wide variety of unique and beautiful engagement ring designs, and their ability to do custom creations.

I ended up designing my own engagement ring (with Brilliant Earth’s help) based on the ring my fiancé’s mother had lent him to use for the proposal. I sent them pictures of his mom’s ring and described over the phone the small changes I imagined would help make it my own. They provided me with a sketch that we discussed, and then they created the wax model, and finally, the ring itself. I thought the process went very smoothly, and even though I had started the process fairly late, they were very aware of the need to get it before the wedding, and were very accommodating. Read less
Services Used: Jewelry
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Stephen
Wedding:
5/20/2011
5.0/5.0
I had nothing but a pleasant experience. Ryan was extremely helpful, always quick to respond and always on top of things. I purchased a custom ring and they worked very diligently with me to get exactly what I wanted. It was perfect

When I first got the ring I was in "wow" mode for hours. I couldn't help but to open the neat wooden box and look at the ring within. It was unlike any ring I had ever seen before, which is one of the reasons it was so perfect to me.

I would highly recommend Brilliant Earth to anyone looking to purchase a custom engagement ring. That's the route I took and I absolutely loved my result.
I had nothing but a pleasant experience. Ryan was extremely helpful, always quick to respond and always on top of things. Read more...
I had nothing but a pleasant experience. Ryan was extremely helpful, always quick to respond and always on top of things. I purchased a custom ring and they worked very diligently with me to get exactly what I wanted. It was perfect

When I first got the ring I was in "wow" mode for hours. I couldn't help but to open the neat wooden box and look at the ring within. It was unlike any ring I had ever seen before, which is one of the reasons it was so perfect to me.

I would highly recommend Brilliant Earth to anyone looking to purchase a custom engagement ring. That's the route I took and I absolutely loved my result. Read less
Services Used: Jewelry
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Kate
Wedding:
5/7/2011
5.0/5.0
Ryan Stauffer at Brilliant Earth designed my engagement ring and I could not be happier, not only with the finished product, but also with the process it took to get from vision to ring. I do not live in San Francisco and was never able to see Brilliant Earth's work in person, so I was somewhat wary of having such an important piece of jewelry designed from a remote location. However, all of my anxieties were quickly put to rest as it became clear that Brilliant Earth strives to provide excellent customer service and to maintain open communication lines with their customers--my queries, feedback and check-ins were always warmly received and I always received prompt replies. I've already gotten so many comments on how gorgeous and unique my ring is. Brilliant Earth makes the process of finding an ethically sourced diamond and getting it into a beautiful setting so simple for the customer. I cannot recommend them highly enough and will go to Brilliant Earth first for my next jewelry purchase.
Ryan Stauffer at Brilliant Earth designed my engagement ring and I could not be happier, not only with the finished Read more...
Ryan Stauffer at Brilliant Earth designed my engagement ring and I could not be happier, not only with the finished product, but also with the process it took to get from vision to ring. I do not live in San Francisco and was never able to see Brilliant Earth's work in person, so I was somewhat wary of having such an important piece of jewelry designed from a remote location. However, all of my anxieties were quickly put to rest as it became clear that Brilliant Earth strives to provide excellent customer service and to maintain open communication lines with their customers--my queries, feedback and check-ins were always warmly received and I always received prompt replies. I've already gotten so many comments on how gorgeous and unique my ring is. Brilliant Earth makes the process of finding an ethically sourced diamond and getting it into a beautiful setting so simple for the customer. I cannot recommend them highly enough and will go to Brilliant Earth first for my next jewelry purchase. Read less
Services Used: Jewelry
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Christina & Rodrigo
Wedding:
4/16/2011
4.7/5.0
gorgeous, custom-made ring.
be careful to check the photos closely to make sure it's exactly what you wanted, before they ship it to you.
gorgeous, custom-made ring.
be careful to check the photos closely to make sure it's exactly what you wanted, before Read more...
gorgeous, custom-made ring.
be careful to check the photos closely to make sure it's exactly what you wanted, before they ship it to you. Read less
Services Used: Jewelry
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Josh
Wedding:
4/14/2011
5.0/5.0
Brilliant Earth was with me through the entire process of selecting the ring. There staff was very helpful and knowledgeable. They ensured my ring made it by Christmas so that my secret plans for a purposal went off without a hitch! Brilliant Earth has my vote for one of, if not the best, jewelry stores around!
Brilliant Earth was with me through the entire process of selecting the ring. There staff was very helpful and Read more...
Brilliant Earth was with me through the entire process of selecting the ring. There staff was very helpful and knowledgeable. They ensured my ring made it by Christmas so that my secret plans for a purposal went off without a hitch! Brilliant Earth has my vote for one of, if not the best, jewelry stores around! Read less
Services Used: Jewelry
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Jen
Wedding:
4/10/2011
5.0/5.0
I love Brilliant Earth! My husband and I have been loyal to Brilliant Earth since I discovered the website when looking for engagement and wedding rings. We received an amazing set of rings, and were also treated with incredibly personalized service. Not only are their jewelry designs incredibly beautiful but they are truly a socially and environmentally responsible company.

I picked out my engagement ring and then we worked pretty closely with our sales person Beth. She was really proactive about suggesting a matching band, which actually looked amazing with the engagement ring even though it wasn't what I thought I wanted. We had to work with her remotely so she sent us lots of digital images to help us understand what our engagement ring would look like with multiple different wedding band options. When we the box arrived with the rings, I was absolutely thrilled with the quality. My rings looked incredible together, however wearing two rings instead one made them both feel really tight on my finger. I was concerned because my wedding band was "eternity style" and I feared that it couldn't be resized. I worried that I wouldn't be able to wear both rings together!! BE was so great about it. I called their service line in a panic right after I opened the box, and they immediately had me send back my ring to be completely remade in a slightly larger size. Thank you BE! Even years later, the rings have worn perfectly together and still sparkle like new.

My husband just surprised me with a beautiful pair sapphire earrings for our two year anniversary and I love them! I can't wait to collect more BE treasures.
I love Brilliant Earth! My husband and I have been loyal to Brilliant Earth since I discovered the website when looking Read more...
I love Brilliant Earth! My husband and I have been loyal to Brilliant Earth since I discovered the website when looking for engagement and wedding rings. We received an amazing set of rings, and were also treated with incredibly personalized service. Not only are their jewelry designs incredibly beautiful but they are truly a socially and environmentally responsible company.

I picked out my engagement ring and then we worked pretty closely with our sales person Beth. She was really proactive about suggesting a matching band, which actually looked amazing with the engagement ring even though it wasn't what I thought I wanted. We had to work with her remotely so she sent us lots of digital images to help us understand what our engagement ring would look like with multiple different wedding band options. When we the box arrived with the rings, I was absolutely thrilled with the quality. My rings looked incredible together, however wearing two rings instead one made them both feel really tight on my finger. I was concerned because my wedding band was "eternity style" and I feared that it couldn't be resized. I worried that I wouldn't be able to wear both rings together!! BE was so great about it. I called their service line in a panic right after I opened the box, and they immediately had me send back my ring to be completely remade in a slightly larger size. Thank you BE! Even years later, the rings have worn perfectly together and still sparkle like new.

My husband just surprised me with a beautiful pair sapphire earrings for our two year anniversary and I love them! I can't wait to collect more BE treasures. Read less
Services Used: Jewelry
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Elliot
Wedding:
4/9/2011
5.0/5.0
I had a WONDERFUL experience with Brilliant Earth. Our rep was incredibly knowledgeable and patient as I went through several rounds of vists until my girlfriend and I settled on the perfect ring. I was incredibly impressed by his professionalism and the Brilliant Earth experience in general -- I would recommend Brilliant Earth in a second to anyone looking to buy an engagement/wedding ring.
I had a WONDERFUL experience with Brilliant Earth. Our rep was incredibly knowledgeable and patient as I went through Read more...
I had a WONDERFUL experience with Brilliant Earth. Our rep was incredibly knowledgeable and patient as I went through several rounds of vists until my girlfriend and I settled on the perfect ring. I was incredibly impressed by his professionalism and the Brilliant Earth experience in general -- I would recommend Brilliant Earth in a second to anyone looking to buy an engagement/wedding ring. Read less
Services Used: Jewelry
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lodawg
Wedding:
4/8/2011
4.8/5.0
My husband worked with Brilliant Earth at first to order my engagement ring, and then I worked with them to order my wedding band. Any time I had a question, I received excellent customer service on the phone on through email. And I LOVE my rings - I got a sapphire engagement ring and antique scroll wedding band, and they are so unique and beautiful. And the bonus is that all of the stones are mined ethically!
My husband worked with Brilliant Earth at first to order my engagement ring, and then I worked with them to order my Read more...
My husband worked with Brilliant Earth at first to order my engagement ring, and then I worked with them to order my wedding band. Any time I had a question, I received excellent customer service on the phone on through email. And I LOVE my rings - I got a sapphire engagement ring and antique scroll wedding band, and they are so unique and beautiful. And the bonus is that all of the stones are mined ethically! Read less
Services Used: Jewelry
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Meredith
Wedding:
4/2/2011
3.6/5.0
I'm really mixed on Brilliant Earth. We had such a meh experience. Getting a fair trade diamond was so important to us and we really only found Brilliant Earth to be affordable. However, the first diamond we were sent looked like a piece of plastic. It definitely felt like they were trying to get away with giving us a cheap diamond since we weren't seeing it first. I was really apprehensive about the whole buying a diamond over the internet thing but for the one *my husband wanted me to have* there was no way we could buy it through a traditional retail jeweler. We did months and months of research on the cut of diamonds and how to go about buying them based on specs. The result was that we absolutely love the second diamond we specifically picked out through Brilliant Earth and they were awesome with the return policy when we shipped the diamond back. We spent a considerable amount on the diamond (one of the largest they sell) but they still were amazing and paid for the return shipping back. We love my diamond!
I'm really mixed on Brilliant Earth. We had such a meh experience. Getting a fair trade diamond was so important to us and Read more...
I'm really mixed on Brilliant Earth. We had such a meh experience. Getting a fair trade diamond was so important to us and we really only found Brilliant Earth to be affordable. However, the first diamond we were sent looked like a piece of plastic. It definitely felt like they were trying to get away with giving us a cheap diamond since we weren't seeing it first. I was really apprehensive about the whole buying a diamond over the internet thing but for the one *my husband wanted me to have* there was no way we could buy it through a traditional retail jeweler. We did months and months of research on the cut of diamonds and how to go about buying them based on specs. The result was that we absolutely love the second diamond we specifically picked out through Brilliant Earth and they were awesome with the return policy when we shipped the diamond back. We spent a considerable amount on the diamond (one of the largest they sell) but they still were amazing and paid for the return shipping back. We love my diamond! Read less
Services Used: Jewelry
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Dolly
Wedding:
3/26/2011
4.8/5.0
I love my engagement ring! I found out about Brilliant Earth from looking online and loved that they are conflict-free and used recycled materials. I wanted to go in person, so I went to the actual showroom in San Francisco twice, once alone and once with my husband-to-be. It was fun for me because I am originally from there. In San Francisco I got to try on rings in my own private showing room! My husband-to-be went with me the second time and helped pick out the ring and center diamond.

I was able to pick out two ring designs that I liked and they made me a customized ring (it was a combination of the Classic Pave Trellis ring in Platinum with the milgrain detail from another). I loved that I could customize the ring to make it more "me" and special. We also enjoyed picking out the center diamond separately. So when my husband-to-be gave it to me, it was a surprise to see the complete design. The center diamond and side diamonds were matched really well!

The ring did cost a lot more than other places, but it was totally worth it. We did not get the wedding band there because it was not in our budget, but I found a matching diamond-milgrain band in white gold at Costo. Then I got them both covered in radium at a local jeweler so the metal colors would match. If we could have afforded it, I would have gotten the band at Brilliant Earth too. Happy shopping!
I love my engagement ring! I found out about Brilliant Earth from looking online and loved that they are conflict-free and Read more...
I love my engagement ring! I found out about Brilliant Earth from looking online and loved that they are conflict-free and used recycled materials. I wanted to go in person, so I went to the actual showroom in San Francisco twice, once alone and once with my husband-to-be. It was fun for me because I am originally from there. In San Francisco I got to try on rings in my own private showing room! My husband-to-be went with me the second time and helped pick out the ring and center diamond.

I was able to pick out two ring designs that I liked and they made me a customized ring (it was a combination of the Classic Pave Trellis ring in Platinum with the milgrain detail from another). I loved that I could customize the ring to make it more "me" and special. We also enjoyed picking out the center diamond separately. So when my husband-to-be gave it to me, it was a surprise to see the complete design. The center diamond and side diamonds were matched really well!

The ring did cost a lot more than other places, but it was totally worth it. We did not get the wedding band there because it was not in our budget, but I found a matching diamond-milgrain band in white gold at Costo. Then I got them both covered in radium at a local jeweler so the metal colors would match. If we could have afforded it, I would have gotten the band at Brilliant Earth too. Happy shopping! Read less
Services Used: Jewelry
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Kimberly
Wedding:
2/11/2011
5.0/5.0
Ordered two sapphire rings to surround my wedding band. The rings arrived on promised date in a beautiful presentation. The rings are really lovely and the price is very good - espeically for conflict-free stones. A rep called me to make sure I had meant to order two of the same ring which was a nice touch. I called to check on status of ring and needed to leave a message (I'm east, they're west). Someone called me back later in the day to confirm the shipment. Then I got a personalized email with the FedEx tracking number. Shipping did seem a little slow (almost two weeks) but the rings are worth the wait. So nice to have real human beings and real customer service.
Ordered two sapphire rings to surround my wedding band. The rings arrived on promised date in a beautiful presentation. Read more...
Ordered two sapphire rings to surround my wedding band. The rings arrived on promised date in a beautiful presentation. The rings are really lovely and the price is very good - espeically for conflict-free stones. A rep called me to make sure I had meant to order two of the same ring which was a nice touch. I called to check on status of ring and needed to leave a message (I'm east, they're west). Someone called me back later in the day to confirm the shipment. Then I got a personalized email with the FedEx tracking number. Shipping did seem a little slow (almost two weeks) but the rings are worth the wait. So nice to have real human beings and real customer service. Read less
Services Used: Jewelry
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Alyssa
Wedding:
2/7/2011
5.0/5.0
We purchased an engagement ring and two wedding bands through Brilliant Earth and had a great experience during the whole process. All three rings were exactly how we imagined them and they are absolutely beautiful. They are of extremely high quality and very fairly priced for the end product. The staff was extremely friendly and willing to answer all of our questions including sending extra photos that are not on the website. We felt 100% comfortable and confident in our orders and even more so once we received the rings. They were all received before the projected delivery date.

We had a horrendous experience trying to talk to local jewelers about ethically sourced diamonds. None of them could legitimately show us that their diamonds were conflict free, nor did they seem to care too much about looking into the matter.

We will continue to support this company in the future...the combination of ethical jewelry and outstanding customer service is unmatched in the industry.
We purchased an engagement ring and two wedding bands through Brilliant Earth and had a great experience during the whole Read more...
We purchased an engagement ring and two wedding bands through Brilliant Earth and had a great experience during the whole process. All three rings were exactly how we imagined them and they are absolutely beautiful. They are of extremely high quality and very fairly priced for the end product. The staff was extremely friendly and willing to answer all of our questions including sending extra photos that are not on the website. We felt 100% comfortable and confident in our orders and even more so once we received the rings. They were all received before the projected delivery date.

We had a horrendous experience trying to talk to local jewelers about ethically sourced diamonds. None of them could legitimately show us that their diamonds were conflict free, nor did they seem to care too much about looking into the matter.

We will continue to support this company in the future...the combination of ethical jewelry and outstanding customer service is unmatched in the industry. Read less
Services Used: Jewelry
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Jay
Wedding:
2/4/2011
2.8/5.0
Was not happy with craftmanship:(

Ended up buying a simulated diamond from Agape Diamonds

http://www.diamondslabcreated.com/shop/2-98-princess-cut-tacori-inspired-engagement-ring-with-matching-wedding-band-14k-solid-gold/
Was not happy with craftmanship:(

Ended up buying a simulated diamond from Agape Diamonds

Read more...
Was not happy with craftmanship:(

Ended up buying a simulated diamond from Agape Diamonds

http://www.diamondslabcreated.com/shop/2-98-princess-cut-tacori-inspired-engagement-ring-with-matching-wedding-band-14k-solid-gold/ Read less
Services Used: Jewelry
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Lisa
Wedding:
1/15/2011
4.8/5.0
Nice designs and all recycled metal and ethically sourced jewels.
The staff were very helpful in answering questions and even sent me a photo of a man's ring on a woman's finger so I could see if it was a reasonable choice or not.
You must have them resize your ring if you want the warranty to remain in place. The resizing is free and they did a great job with it, just took a little longer because of mailing it back and forth. Go to a local store and have them size your finger first, then this won't be an issue.
Nice designs and all recycled metal and ethically sourced jewels.
The staff were very helpful in answering questions Read more...
Nice designs and all recycled metal and ethically sourced jewels.
The staff were very helpful in answering questions and even sent me a photo of a man's ring on a woman's finger so I could see if it was a reasonable choice or not.
You must have them resize your ring if you want the warranty to remain in place. The resizing is free and they did a great job with it, just took a little longer because of mailing it back and forth. Go to a local store and have them size your finger first, then this won't be an issue. Read less
Services Used: Jewelry
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Polly
Wedding:
12/18/2010
5.0/5.0
I chose to purchase my husband's wedding ring from Brilliant Earth due to my husband's positive experience with buying my wedding band and ring prior. From the beginning, I was provided with nothing but the utmost of professionalism and support. Any questions I had were answered promptly (via phone or e-mail) and I always was provided with a time frame as well as good explanation of expectations (mine as well as Brilliant Earth's) during the ring making process. I had the pleasure of collaborating with Jordan. It was a pleasant experience and even though I was stressed out planning a wedding, the representative assured me everything would be fine and the ring would arrive in plenty of time for the wedding. He was right and I can't put into words the sense of appreciation I have for the Brilliant Earth team. My husband's criteria for his ring: gold (recycled), simple, good quality. I have to say that all three criteria were met and I don't think he has taken the ring off since the wedding in October! I was treated with nothing but patience and kindness and trust me, I asked A LOT of questions. I would (and will) definitely do business with Brilliant Earth in the future!
I chose to purchase my husband's wedding ring from Brilliant Earth due to my husband's positive experience with buying my Read more...
I chose to purchase my husband's wedding ring from Brilliant Earth due to my husband's positive experience with buying my wedding band and ring prior. From the beginning, I was provided with nothing but the utmost of professionalism and support. Any questions I had were answered promptly (via phone or e-mail) and I always was provided with a time frame as well as good explanation of expectations (mine as well as Brilliant Earth's) during the ring making process. I had the pleasure of collaborating with Jordan. It was a pleasant experience and even though I was stressed out planning a wedding, the representative assured me everything would be fine and the ring would arrive in plenty of time for the wedding. He was right and I can't put into words the sense of appreciation I have for the Brilliant Earth team. My husband's criteria for his ring: gold (recycled), simple, good quality. I have to say that all three criteria were met and I don't think he has taken the ring off since the wedding in October! I was treated with nothing but patience and kindness and trust me, I asked A LOT of questions. I would (and will) definitely do business with Brilliant Earth in the future! Read less
Services Used: Jewelry
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Adam
Wedding:
11/12/2010
5.0/5.0
I have been blown away by the quality and service at Brilliant Earth. I first bought an engagement ring 2 years ago after an exhaustive search for the right diamond at the right price. I bought a simple solitaire as a temporary setting knowing that my girlfriend would want to choose her own setting style. The diamond was a beautiful 2ct cushion shape and the B.E. salesperson even talked me down from a more expensive option that wasn't getting us anything extra for the money. Exchanging the temporary setting was refreshingly painless. My fiance then chose the Platinum Victorian halo setting which I must admit was a beautiful complement to the diamond.

Fast forward 18 months and it was time to buy wedding bands. My fiance wanted to get a wedding band that would be nice enough to stand on its own if she decided not to wear her engagement ring for any given occasion. We ended up doing a custom band with pave diamonds which matched her engagement ring perfectly. I had a harder time making a decision for my wedding band. I wanted to do a 5mm version of the platinum matte beveled edge wedding band with grooves (the standard is 6mm) and this change was very easy to do. When we got the rings, I noticed that mine was a little too big - I think the local jewelry store where I was measured made a mistake. Once again, resizing the ring with B.E. was painless.

Now after the dust has finally settled on all of the wedding madness, I can look back and say that our Brilliant Earth experience was far and away the best service we received from any vendor for our wedding. I am a stickler for details and they got everything right from the details of the jewelry to the exceptional service, and even the beautiful sustainable packaging. I am rarely inspired to write a positive review (and must admit, a bit quicker to write a negative one when dissatisfied) but this company is worth it. Shop here and you won't regret it.
I have been blown away by the quality and service at Brilliant Earth. I first bought an engagement ring 2 years ago after Read more...
I have been blown away by the quality and service at Brilliant Earth. I first bought an engagement ring 2 years ago after an exhaustive search for the right diamond at the right price. I bought a simple solitaire as a temporary setting knowing that my girlfriend would want to choose her own setting style. The diamond was a beautiful 2ct cushion shape and the B.E. salesperson even talked me down from a more expensive option that wasn't getting us anything extra for the money. Exchanging the temporary setting was refreshingly painless. My fiance then chose the Platinum Victorian halo setting which I must admit was a beautiful complement to the diamond.

Fast forward 18 months and it was time to buy wedding bands. My fiance wanted to get a wedding band that would be nice enough to stand on its own if she decided not to wear her engagement ring for any given occasion. We ended up doing a custom band with pave diamonds which matched her engagement ring perfectly. I had a harder time making a decision for my wedding band. I wanted to do a 5mm version of the platinum matte beveled edge wedding band with grooves (the standard is 6mm) and this change was very easy to do. When we got the rings, I noticed that mine was a little too big - I think the local jewelry store where I was measured made a mistake. Once again, resizing the ring with B.E. was painless.

Now after the dust has finally settled on all of the wedding madness, I can look back and say that our Brilliant Earth experience was far and away the best service we received from any vendor for our wedding. I am a stickler for details and they got everything right from the details of the jewelry to the exceptional service, and even the beautiful sustainable packaging. I am rarely inspired to write a positive review (and must admit, a bit quicker to write a negative one when dissatisfied) but this company is worth it. Shop here and you won't regret it. Read less
Services Used: Jewelry
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April
Wedding:
10/22/2010
5.0/5.0
I love the wedding band my fiance and I purchased from Brilliant Earth. I found a picture of the ring online and called to order it. Crista, from Customer Service, was absolutely phenomenal. She was sweet, helpful and followed up over e-mail to make sure we were happy with the ring. I love the ring. It's simple, but unique and suits me perfectly. I'm so excited to wear it for the rest of my life. The ethical practices make me feel even better about this already wonderful choice.
I love the wedding band my fiance and I purchased from Brilliant Earth. I found a picture of the ring online and called to Read more...
I love the wedding band my fiance and I purchased from Brilliant Earth. I found a picture of the ring online and called to order it. Crista, from Customer Service, was absolutely phenomenal. She was sweet, helpful and followed up over e-mail to make sure we were happy with the ring. I love the ring. It's simple, but unique and suits me perfectly. I'm so excited to wear it for the rest of my life. The ethical practices make me feel even better about this already wonderful choice. Read less
Services Used: Jewelry
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Mathew
Wedding:
10/1/2010
5.0/5.0
Best place for a conflict free diamond on the market! Very professional service as they went out of their way to work with me. I highly recommend Brilliant Earth.
Best place for a conflict free diamond on the market! Very professional service as they went out of their way to work with Read more...
Best place for a conflict free diamond on the market! Very professional service as they went out of their way to work with me. I highly recommend Brilliant Earth. Read less
Services Used: Jewelry
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Kristen
Wedding:
9/25/2010
5.0/5.0
i bought my engagement ring through brilliant earth. even though i was not able to visit them in person, i had no problems. the website is very informative. in general, brilliant earth was very responsive and provided high quality service. we were able to get the ring re-sized without any problems. i was glad to be able to get a canadian diamond. the ring was beautiful... and she said yes!
i bought my engagement ring through brilliant earth. even though i was not able to visit them in person, i had no Read more...
i bought my engagement ring through brilliant earth. even though i was not able to visit them in person, i had no problems. the website is very informative. in general, brilliant earth was very responsive and provided high quality service. we were able to get the ring re-sized without any problems. i was glad to be able to get a canadian diamond. the ring was beautiful... and she said yes! Read less
Services Used: Jewelry
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Sarahdee
Wedding:
9/25/2010
4.9/5.0
Brilliant Earth helped us design and choose both our engagement ring and wedding bands, and we couldn't be happier! We did not want to contribute to an unethical diamond industry and were conflicted about the idea of even having traditional rings...until my husband discovered Brilliant Earth. From the moment they let him bring his bike inside and offered him organic chocolate, he was hooked! Our rings are recycled platinum and the diamond is from Canada, which came with a certificate that outlined the workers benefits and pay! And, they donate some of the proceeds to African mining villages!

Highly Recommend!
Brilliant Earth helped us design and choose both our engagement ring and wedding bands, and we couldn't be happier! We did Read more...
Brilliant Earth helped us design and choose both our engagement ring and wedding bands, and we couldn't be happier! We did not want to contribute to an unethical diamond industry and were conflicted about the idea of even having traditional rings...until my husband discovered Brilliant Earth. From the moment they let him bring his bike inside and offered him organic chocolate, he was hooked! Our rings are recycled platinum and the diamond is from Canada, which came with a certificate that outlined the workers benefits and pay! And, they donate some of the proceeds to African mining villages!

Highly Recommend! Read less
Services Used: Jewelry
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sarahlovesjacob
Wedding:
9/12/2010
5.0/5.0
The only thing I cared about was that the diamond was ethically-sourced. And, as far I can tell without traveling to Namibia myself (not all their diamonds are Canadian), my diamond is ethically sourced.

The whole process from start to finish was done online (we live in Atlanta) with the aide of the very helpful website. But I did my research, and honestly, besides it being ethically-sourced, as long as it showed up shiny, I was going to be happy.

But the ring is beautiful beyond anything I could have expected. I get compliments on it all the time. It outclasses me, honestly.

We also ordered our wedding bands with them and had no problems with customer service or arrival.
The only thing I cared about was that the diamond was ethically-sourced. And, as far I can tell without traveling to Read more...
The only thing I cared about was that the diamond was ethically-sourced. And, as far I can tell without traveling to Namibia myself (not all their diamonds are Canadian), my diamond is ethically sourced.

The whole process from start to finish was done online (we live in Atlanta) with the aide of the very helpful website. But I did my research, and honestly, besides it being ethically-sourced, as long as it showed up shiny, I was going to be happy.

But the ring is beautiful beyond anything I could have expected. I get compliments on it all the time. It outclasses me, honestly.

We also ordered our wedding bands with them and had no problems with customer service or arrival. Read less
Services Used: Jewelry
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Caitlin
Wedding:
9/4/2010
5.0/5.0
My ring is beautiful!!!!!!! And no guilt!!!!!! Conflict free diamonds and recycled gold!!!!!! Amazing!!!!! My fiance picked out the ring without any of my help and a consultant helped through every step. The ring is even more beautiful than I could have pictured! I was nervous when he told me he bought it online, but the quality is fantastic! It appraised for much higher than what he paid!!!!!
My ring is beautiful!!!!!!! And no guilt!!!!!! Conflict free diamonds and recycled gold!!!!!! Amazing!!!!! My fiance Read more...
My ring is beautiful!!!!!!! And no guilt!!!!!! Conflict free diamonds and recycled gold!!!!!! Amazing!!!!! My fiance picked out the ring without any of my help and a consultant helped through every step. The ring is even more beautiful than I could have pictured! I was nervous when he told me he bought it online, but the quality is fantastic! It appraised for much higher than what he paid!!!!! Read less
Services Used: Jewelry
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Carl
Wedding:
8/15/2010
5.0/5.0
I chose my wife's engagement ring from Brilliant Earth by chance. I was looking for conflict free diamonds and their site popped up. As soon as I saw the Seacrest ring, I knew that was it. It was even more beautiful than the picture when I received it. My wife was in love it and so were her friends. I shipped it back in order to get a custom wedding band made to match. Again, Brilliant Earth delivered above and beyond my expecations. They even resized and polished her engagement ring. Brilliant Earth is definitely worth every penny!
I chose my wife's engagement ring from Brilliant Earth by chance. I was looking for conflict free diamonds and their site Read more...
I chose my wife's engagement ring from Brilliant Earth by chance. I was looking for conflict free diamonds and their site popped up. As soon as I saw the Seacrest ring, I knew that was it. It was even more beautiful than the picture when I received it. My wife was in love it and so were her friends. I shipped it back in order to get a custom wedding band made to match. Again, Brilliant Earth delivered above and beyond my expecations. They even resized and polished her engagement ring. Brilliant Earth is definitely worth every penny! Read less
Services Used: Jewelry
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pott0084
Wedding:
7/23/2010
5.0/5.0
We got my engagement ring and wedding band from Brilliant Earth for our wedding in July. I love Brilliant Earth! Their rings are absolutely gorgeous and I have gotten many positive comments on how beautiful they are. I didn't want a diamond (a sapphire instead) and had real issues with "blood diamonds" so I found Brilliant Earth in San Francisco, CA which supplies conflict free diamonds, gems, and recycled metals. My husband and I had actually gotten to visit their store in San Fran and we worked with Beth who was delightful. We got to look at a variety of different settings, styles, and sapphires. My husband had actually found the design we ended up getting in the diamond styles and substituted a sapphire for a diamond. It turned out beautiful! I couldn't have asked for anything better and I look forward to picking up some more jewelry soon. I would definitely recommend Brilliant Earth for future brides!
We got my engagement ring and wedding band from Brilliant Earth for our wedding in July. I love Brilliant Earth! Their Read more...
We got my engagement ring and wedding band from Brilliant Earth for our wedding in July. I love Brilliant Earth! Their rings are absolutely gorgeous and I have gotten many positive comments on how beautiful they are. I didn't want a diamond (a sapphire instead) and had real issues with "blood diamonds" so I found Brilliant Earth in San Francisco, CA which supplies conflict free diamonds, gems, and recycled metals. My husband and I had actually gotten to visit their store in San Fran and we worked with Beth who was delightful. We got to look at a variety of different settings, styles, and sapphires. My husband had actually found the design we ended up getting in the diamond styles and substituted a sapphire for a diamond. It turned out beautiful! I couldn't have asked for anything better and I look forward to picking up some more jewelry soon. I would definitely recommend Brilliant Earth for future brides! Read less
Services Used: Jewelry
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kimforsythe
Wedding:
6/26/2010
4.9/5.0
I love Brilliant Earth! They are so helpful and willing to work with you to make you happy. My engagement ring is beautiful and so is my husband's wedding ring.

I did have a problem with the diamond becoming loose in my ring a year after wearing (it has never fallen out though) but as soon as I called to tell them about it, they provided me with a shipping return label, fixed it and sent it back. I had to do this twice because the ring became loose again a month after the first return. I only payed for the cost to ship it to Brilliant Earth the second time.

My husband's ring had to get refitted after he received it because it was too small. We were heading through San Francisco on our trip up to the wedding and they made an appointment for us to stop in and get it fitted. They took the ring and sent it to us a couple of days later where we were staying the week before the wedding.

I highly recommend them especially because of their use Canadian diamonds and recycled gold.
I love Brilliant Earth! They are so helpful and willing to work with you to make you happy. My engagement ring is Read more...
I love Brilliant Earth! They are so helpful and willing to work with you to make you happy. My engagement ring is beautiful and so is my husband's wedding ring.

I did have a problem with the diamond becoming loose in my ring a year after wearing (it has never fallen out though) but as soon as I called to tell them about it, they provided me with a shipping return label, fixed it and sent it back. I had to do this twice because the ring became loose again a month after the first return. I only payed for the cost to ship it to Brilliant Earth the second time.

My husband's ring had to get refitted after he received it because it was too small. We were heading through San Francisco on our trip up to the wedding and they made an appointment for us to stop in and get it fitted. They took the ring and sent it to us a couple of days later where we were staying the week before the wedding.

I highly recommend them especially because of their use Canadian diamonds and recycled gold. Read less
Services Used: Jewelry
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Catherine
Wedding:
6/26/2010
5.0/5.0
We ordered my engagement ring and both of our wedding bands from Brilliant Earth. To begin with, the rings are wonderful. They are beautiful and exactly what we wanted. They also appraised for substantially more than we paid for them. The staff we dealt with was also incredible. They helped us with design, engraving, financing, everything. They were friendly and helpful without being at all pushy. My (now) husband dealt with one guy when he was ordering the engagement ring and the representative was incredibly supportive and helpful without being condescending. I dealt with a different rep in ordering our wedding bands, and she was likewise terrific. In both cases, we had a specific human being to who we could direct questions and who followed us through the whole process. It was a great experience.
We ordered my engagement ring and both of our wedding bands from Brilliant Earth. To begin with, the rings are wonderful. Read more...
We ordered my engagement ring and both of our wedding bands from Brilliant Earth. To begin with, the rings are wonderful. They are beautiful and exactly what we wanted. They also appraised for substantially more than we paid for them. The staff we dealt with was also incredible. They helped us with design, engraving, financing, everything. They were friendly and helpful without being at all pushy. My (now) husband dealt with one guy when he was ordering the engagement ring and the representative was incredibly supportive and helpful without being condescending. I dealt with a different rep in ordering our wedding bands, and she was likewise terrific. In both cases, we had a specific human being to who we could direct questions and who followed us through the whole process. It was a great experience. Read less
Services Used: Jewelry
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Sarah
Wedding:
6/25/2010
5.0/5.0
My wife and I weren't 100% sure what we wanted to do for wedding bands, but we knew we wanted to buy them from Brilliant Earth. I am happy to say that, not only did BE have the kind of business philosphy that we appreciated, they also made the shopping process in general much better, sending additional pictures of our top contenders on real hands so that we had a better idea of what to expect, and taking time to answer ALL of our questions, no matter how weird.
It can be hard to make purchases like this online, but BE was easier than many of the brick and mortar stores we tried!
My wife and I weren't 100% sure what we wanted to do for wedding bands, but we knew we wanted to buy them from Brilliant Read more...
My wife and I weren't 100% sure what we wanted to do for wedding bands, but we knew we wanted to buy them from Brilliant Earth. I am happy to say that, not only did BE have the kind of business philosphy that we appreciated, they also made the shopping process in general much better, sending additional pictures of our top contenders on real hands so that we had a better idea of what to expect, and taking time to answer ALL of our questions, no matter how weird.
It can be hard to make purchases like this online, but BE was easier than many of the brick and mortar stores we tried! Read less
Services Used: Jewelry
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Sarah
Wedding:
6/24/2010
5.0/5.0
Fantastic customer service. Our rep was great. She helped me design my dream ring. And the earth is better for it!

Sarah A.
Tucson, AZ
Fantastic customer service. Our rep was great. She helped me design my dream ring. And the earth is better for it!
Read more...
Fantastic customer service. Our rep was great. She helped me design my dream ring. And the earth is better for it!

Sarah A.
Tucson, AZ Read less
Services Used: Jewelry
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ohsweetbetty
Wedding:
6/20/2010
4.8/5.0
My husband bought my engagement ring from Brilliant Earth over the phone/Internet, and then we went to San Francisco together to choose our wedding rings from them in person. It was very important to us to have conflict-free, environmentally friendly rings, and they are the best source we found. They were lovely to work with, very professional and patient with us as we took a long time to choose. We are extremely happy with all our choices, and hope to go back to them for other jewelry in the future!
My husband bought my engagement ring from Brilliant Earth over the phone/Internet, and then we went to San Francisco Read more...
My husband bought my engagement ring from Brilliant Earth over the phone/Internet, and then we went to San Francisco together to choose our wedding rings from them in person. It was very important to us to have conflict-free, environmentally friendly rings, and they are the best source we found. They were lovely to work with, very professional and patient with us as we took a long time to choose. We are extremely happy with all our choices, and hope to go back to them for other jewelry in the future! Read less
Services Used: Jewelry
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Jeanne Marie
Wedding:
6/20/2010
5.0/5.0
It was so important to me that our rings be very special, and as "eco-friendly" as possible. I was delighted to discover the perfect ring designs for us on the Brilliant Earth website! I found my husband's ring first - the Celtic Eternity Knot design! Then, I saw the companion ring, a Celtic Trinity Knot solitaire design! The designs themselves were lovely, and significant to us personally. But, even more important was the Brilliant Earth policy of using only recycled metals and conflict-free diamonds. The rings were also an astoundingly good value for the quality and materials.

I was nervous about purchasing a ring that I wasn't able to see on my finger, but each ring is custom-made when ordered, so I had to take the leap of faith! Daniella, our sales rep, was so helpful in sending photos of the rings we chose on her finger, so I could get a sense of the scale, and in helping us to compare diamonds! When we received the end result, my husband and I were both stunned at how fabulous the rings were! We couldn't be happier with our choice! I highly recommend Brilliant Earth for wedding rings!!
It was so important to me that our rings be very special, and as "eco-friendly" as possible. I was delighted to discover Read more...
It was so important to me that our rings be very special, and as "eco-friendly" as possible. I was delighted to discover the perfect ring designs for us on the Brilliant Earth website! I found my husband's ring first - the Celtic Eternity Knot design! Then, I saw the companion ring, a Celtic Trinity Knot solitaire design! The designs themselves were lovely, and significant to us personally. But, even more important was the Brilliant Earth policy of using only recycled metals and conflict-free diamonds. The rings were also an astoundingly good value for the quality and materials.

I was nervous about purchasing a ring that I wasn't able to see on my finger, but each ring is custom-made when ordered, so I had to take the leap of faith! Daniella, our sales rep, was so helpful in sending photos of the rings we chose on her finger, so I could get a sense of the scale, and in helping us to compare diamonds! When we received the end result, my husband and I were both stunned at how fabulous the rings were! We couldn't be happier with our choice! I highly recommend Brilliant Earth for wedding rings!! Read less
Services Used: Jewelry
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Erin
Wedding:
6/18/2010
4.7/5.0
there were a few issues with the initial shipping of our rings, but once they finally arrived i was amazed! my ring is so so so beautiful! the value we got for an ideal cut diamond is amazing! it feels so good to know that the diamond is canadian and the gold is recycled.
there were a few issues with the initial shipping of our rings, but once they finally arrived i was amazed! my ring is so Read more...
there were a few issues with the initial shipping of our rings, but once they finally arrived i was amazed! my ring is so so so beautiful! the value we got for an ideal cut diamond is amazing! it feels so good to know that the diamond is canadian and the gold is recycled. Read less
Services Used: Jewelry
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Colette
Wedding:
5/28/2010
5.0/5.0
Brilliant Earth!! What can I say? One of the best things about this company is their philosophy. They work with conflict-free diamonds and eco-friendly jewelry that is absolutely beautiful!

I started doing research on bridal jewelry after I got engaged and when I discovered Brilliant Earth, I knew that I wanted to get my wedding ring from there. If only my fiance had discovered them earlier, my engagement ring would have come from there, too. The quality is exceptional and so is the customer service. I had the pleasure of working with Beth. She is very knowledgeable, personable and a joy to work with. The experience from start to finish was a great one! I love my wedding ring!



I also own several pendants and earrings from Brilliant Earth. Anytime I wear any of it, I get compliments on its uniqueness. All of their products, diamonds and metals are well made.

It's hard to buy jewlery from anywhere else when Brilliant Earth has everything you're looking for at every price point. They truly have something for everyone. I would definitely recommend this place to family, friends, and colleagues and will continue to buy jewelry from them.
Brilliant Earth!! What can I say? One of the best things about this company is their philosophy. They work with Read more...
Brilliant Earth!! What can I say? One of the best things about this company is their philosophy. They work with conflict-free diamonds and eco-friendly jewelry that is absolutely beautiful!

I started doing research on bridal jewelry after I got engaged and when I discovered Brilliant Earth, I knew that I wanted to get my wedding ring from there. If only my fiance had discovered them earlier, my engagement ring would have come from there, too. The quality is exceptional and so is the customer service. I had the pleasure of working with Beth. She is very knowledgeable, personable and a joy to work with. The experience from start to finish was a great one! I love my wedding ring!



I also own several pendants and earrings from Brilliant Earth. Anytime I wear any of it, I get compliments on its uniqueness. All of their products, diamonds and metals are well made.

It's hard to buy jewlery from anywhere else when Brilliant Earth has everything you're looking for at every price point. They truly have something for everyone. I would definitely recommend this place to family, friends, and colleagues and will continue to buy jewelry from them. Read less
Services Used: Jewelry
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Brandee
Wedding:
5/8/2010
5.0/5.0
After accidentally flushing my wedding ring down the toilet in a sleep stupor one night, I came across Brilliant Earth after searching or ethical wedding rings. I made a decision to never buy a blood diamond and was delighted to see Brilliant Earth's website and read their mission and efforts to provide ethical, fair trade jewelry and order from there. I ordered my ring and not only was it here in a excellent amount of time, but it's absolutely beautiful! I could not be happier and feel lucky to have got something so beautiful from a great company. I ordered the companion to my wedding ring last night and feel confident it will be of same quality as my wedding ring. So exciting!
After accidentally flushing my wedding ring down the toilet in a sleep stupor one night, I came across Brilliant Earth Read more...
After accidentally flushing my wedding ring down the toilet in a sleep stupor one night, I came across Brilliant Earth after searching or ethical wedding rings. I made a decision to never buy a blood diamond and was delighted to see Brilliant Earth's website and read their mission and efforts to provide ethical, fair trade jewelry and order from there. I ordered my ring and not only was it here in a excellent amount of time, but it's absolutely beautiful! I could not be happier and feel lucky to have got something so beautiful from a great company. I ordered the companion to my wedding ring last night and feel confident it will be of same quality as my wedding ring. So exciting! Read less
Services Used: Jewelry
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Jayne
Wedding:
4/10/2010
1.2/5.0
My fiance (now husband) and I searched the gamut for a ring company that was ethical and aligned with our values. Coming from working for an Int'l NGO, I knew I couldn't buy a ring from any company. We were so excited to find Brilliant Earth...but after my quite horrible experience with them, I realize, this company is all about marketing and selling a story that is not their own. My experience with the company made me leave feeling like I was just another profit they made exploiting the story of those who have been unfortunately exploited before. I was devastated to find out that this company is not a sound one all the way through. I was so excited about them. Don't make the mistake of purchasing from them and then finding this out on your own!

My fiance bought our micro pave engagement ring from them, but at this time, NOTHING was told to us about how to care for the ring. My fiance was treated like a check in the box. You would think they would care for their customers instead of only caring about making a final sale?

I only wore the ring for less than 2 months when one of the diamonds fell out. After wearing the ring for 5 months total, 3 diamonds fell out. Pretty ridiculous, right? We were so worried but figured there was a manufacturing problem with the ring since I hadn't worn it long at all.

When we called to get the ring looked at, I was expecting good customer service, but instead, got berated and belittled by the employees (especially Beth - very rude). I was treated very poorly and asked why I wouldn't know how to care for a ring (since it was my fault according to them). I was shocked that this company would treat their customers that way and be so hesitant as to apologize or claim responsibility...especially since they are a company that prides themselves on caring for others. Originally, they wanted US to pay for the repair, but after hours of heated conversation, I was able to negotiate that down. I was irate, and Beth was the worst person I have ever had to deal with. This company definitely tops the list as the worst company I have ever worked with.

If they're the ring experts, instead of belittling customers and asking why we wouldn't know how to care for a ring, shouldn't they have cared for their customers and shared their knowledge from the start?

Instead, I felt like we were another profit being made off of a story that is not their own.

When my repaired ring came back, only then were there care instructions. I asked that they be included this time...after hours and hours of frustrated conversation about why my ring had lost 3 diamonds in 5 months.

I am now so embarrassed that we purchased from this company. Most companies now source their diamonds ethically. Don't get caught into their marketing story like we did...the company is not as great as it seems.

When we bought my wedding ring, we dealt with a jeweler that certified their diamonds AND spent time with us, AND ensured that we (and the ring) were well taken care of. How refreshing!! Don't purchase from them! Spend your money elsewhere...
My fiance (now husband) and I searched the gamut for a ring company that was ethical and aligned with our values. Coming Read more...
My fiance (now husband) and I searched the gamut for a ring company that was ethical and aligned with our values. Coming from working for an Int'l NGO, I knew I couldn't buy a ring from any company. We were so excited to find Brilliant Earth...but after my quite horrible experience with them, I realize, this company is all about marketing and selling a story that is not their own. My experience with the company made me leave feeling like I was just another profit they made exploiting the story of those who have been unfortunately exploited before. I was devastated to find out that this company is not a sound one all the way through. I was so excited about them. Don't make the mistake of purchasing from them and then finding this out on your own!

My fiance bought our micro pave engagement ring from them, but at this time, NOTHING was told to us about how to care for the ring. My fiance was treated like a check in the box. You would think they would care for their customers instead of only caring about making a final sale?

I only wore the ring for less than 2 months when one of the diamonds fell out. After wearing the ring for 5 months total, 3 diamonds fell out. Pretty ridiculous, right? We were so worried but figured there was a manufacturing problem with the ring since I hadn't worn it long at all.

When we called to get the ring looked at, I was expecting good customer service, but instead, got berated and belittled by the employees (especially Beth - very rude). I was treated very poorly and asked why I wouldn't know how to care for a ring (since it was my fault according to them). I was shocked that this company would treat their customers that way and be so hesitant as to apologize or claim responsibility...especially since they are a company that prides themselves on caring for others. Originally, they wanted US to pay for the repair, but after hours of heated conversation, I was able to negotiate that down. I was irate, and Beth was the worst person I have ever had to deal with. This company definitely tops the list as the worst company I have ever worked with.

If they're the ring experts, instead of belittling customers and asking why we wouldn't know how to care for a ring, shouldn't they have cared for their customers and shared their knowledge from the start?

Instead, I felt like we were another profit being made off of a story that is not their own.

When my repaired ring came back, only then were there care instructions. I asked that they be included this time...after hours and hours of frustrated conversation about why my ring had lost 3 diamonds in 5 months.

I am now so embarrassed that we purchased from this company. Most companies now source their diamonds ethically. Don't get caught into their marketing story like we did...the company is not as great as it seems.

When we bought my wedding ring, we dealt with a jeweler that certified their diamonds AND spent time with us, AND ensured that we (and the ring) were well taken care of. How refreshing!! Don't purchase from them! Spend your money elsewhere... Read less
Services Used: Jewelry
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tenkyuu
Wedding:
11/7/2009
4.6/5.0
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Brilliant Earth. After we found out their office is in San Francisco, we scheduled an appointment to see their rings in person. We were helped by Beth and she was very knowledgeable, friendly, but not sales-pushy in any way. I still loved the Celtic Knot when I tried it on and knew it was the one for me. He purchased the Celtic Knot setting with a round solitaire diamond. After the proposal, and a week of wearing it, I found that my ring finger had shrunk a little and we dropped it back off with Brilliant Earth to re-size from 4.5 to 4.25 for free (they will do it within 30 days of purchase).
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Read more...
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Brilliant Earth. After we found out their office is in San Francisco, we scheduled an appointment to see their rings in person. We were helped by Beth and she was very knowledgeable, friendly, but not sales-pushy in any way. I still loved the Celtic Knot when I tried it on and knew it was the one for me. He purchased the Celtic Knot setting with a round solitaire diamond. After the proposal, and a week of wearing it, I found that my ring finger had shrunk a little and we dropped it back off with Brilliant Earth to re-size from 4.5 to 4.25 for free (they will do it within 30 days of purchase). Read less
Services Used: Jewelry
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K
Wedding:
8/29/2009
5.0/5.0
Brilliant Earth makes beautiful conflict free and eviromentally conscious wedding rings. My husband had found them after we had gone to a couple of places and asked about the conflict free certification. Once we started reading and learning about all the loopholes around getting the certification he came acrosse Brilliant Earth. The diamonds are Canadian mined and the platinum is partially recycled. They also give 5% of the proceeds back to African Communities that are harmed by the diamong mining process. The ring is gorgeous and the service was wonderful. I get lots of compliments on the ring and I am happy to know that if came from a company doing great things.
Brilliant Earth makes beautiful conflict free and eviromentally conscious wedding rings. My husband had found them after Read more...
Brilliant Earth makes beautiful conflict free and eviromentally conscious wedding rings. My husband had found them after we had gone to a couple of places and asked about the conflict free certification. Once we started reading and learning about all the loopholes around getting the certification he came acrosse Brilliant Earth. The diamonds are Canadian mined and the platinum is partially recycled. They also give 5% of the proceeds back to African Communities that are harmed by the diamong mining process. The ring is gorgeous and the service was wonderful. I get lots of compliments on the ring and I am happy to know that if came from a company doing great things. Read less
Services Used: Jewelry
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btlewis
Wedding:
8/22/2009
5.0/5.0
We bought both of our rings from the Brilliant Earth website. My ring is a conflict free diamond wedding band and my husband's is a recycled gold wedding band. Not only does this company make conflict free jewelry, they also donate 5% of profits to African communities harmed by the diamond industry.

Our rings are beautiful and we could not be happier with this company! This one is a no brainer: gorgeous jewelry and a company that has ethics!
We bought both of our rings from the Brilliant Earth website. My ring is a conflict free diamond wedding band and my Read more...
We bought both of our rings from the Brilliant Earth website. My ring is a conflict free diamond wedding band and my husband's is a recycled gold wedding band. Not only does this company make conflict free jewelry, they also donate 5% of profits to African communities harmed by the diamond industry.

Our rings are beautiful and we could not be happier with this company! This one is a no brainer: gorgeous jewelry and a company that has ethics! Read less
Services Used: Jewelry
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Kerianne
Wedding:
8/13/2009
5.0/5.0
Amazing. Don't be discouraged if you don't live in California. We live in Rhode Island and bought our bands online, communicated on a one-on-one basis with BE through email and telephone. They are all that is missing in customer service these days. For our green wedding we chose to forgo a diamond engagement ring but they sell conflict free. We also opted for recycled platinum bands....really wide ones. They are beautiful comfort fit bands. All of their jewelry is made from responsibly mined golds, platinums, silvers, etc. Their stones are also responsibly mined and they even give 5% of their profits to benefit communities devistated by the jewelry trade....all that and exceptional customer service too!
Amazing. Don't be discouraged if you don't live in California. We live in Rhode Island and bought our bands online, Read more...
Amazing. Don't be discouraged if you don't live in California. We live in Rhode Island and bought our bands online, communicated on a one-on-one basis with BE through email and telephone. They are all that is missing in customer service these days. For our green wedding we chose to forgo a diamond engagement ring but they sell conflict free. We also opted for recycled platinum bands....really wide ones. They are beautiful comfort fit bands. All of their jewelry is made from responsibly mined golds, platinums, silvers, etc. Their stones are also responsibly mined and they even give 5% of their profits to benefit communities devistated by the jewelry trade....all that and exceptional customer service too! Read less
Services Used: Jewelry
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JlovesB
Wedding:
8/1/2009
4.5/5.0
I LOVE my rings from Brilliant Earth. My husband got my engagement ring here (beautiful!) and we went back to look for wedding rings. The womens' bands are great and seem like a good value. The mens' bands seemed a bit expensive - same price for a metal band as for one with diamonds. We ended up getting my band here while my husband got his elsewhere.

They are very professional and take care of you while you are there. They send you emails and keep in contact with you. They also carry only conflict-free diamonds, a huge plus. I would definitely recommend checking them out if you want to be cared for!
I LOVE my rings from Brilliant Earth. My husband got my engagement ring here (beautiful!) and we went back to look for Read more...
I LOVE my rings from Brilliant Earth. My husband got my engagement ring here (beautiful!) and we went back to look for wedding rings. The womens' bands are great and seem like a good value. The mens' bands seemed a bit expensive - same price for a metal band as for one with diamonds. We ended up getting my band here while my husband got his elsewhere.

They are very professional and take care of you while you are there. They send you emails and keep in contact with you. They also carry only conflict-free diamonds, a huge plus. I would definitely recommend checking them out if you want to be cared for! Read less
Services Used: Jewelry
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Patricia W
Wedding:
8/1/2009
5.0/5.0
Brilliant Earth provided exactly what my husband was looking for when he went to buy an engagement ring: A beautiful, unique ring that was produced without causing suffering and death. I feel good knowing that Brilliant Earth used only responsibly sourced gems and recycled metals to make my ring, and am proud of my husband for his good taste! Naturally, we went back together to pick out our wedding rings. We are lucky to be able to visit the San Francisco office, where the staff were helpful and not at all pushy, but their website also seems easy to use for those who are not in the area.
Brilliant Earth provided exactly what my husband was looking for when he went to buy an engagement ring: A beautiful, Read more...
Brilliant Earth provided exactly what my husband was looking for when he went to buy an engagement ring: A beautiful, unique ring that was produced without causing suffering and death. I feel good knowing that Brilliant Earth used only responsibly sourced gems and recycled metals to make my ring, and am proud of my husband for his good taste! Naturally, we went back together to pick out our wedding rings. We are lucky to be able to visit the San Francisco office, where the staff were helpful and not at all pushy, but their website also seems easy to use for those who are not in the area. Read less
Services Used: Jewelry
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Erin
Wedding:
7/11/2009
5.0/5.0
My engagement ring is a gorgeous sapphire with small diamonds on either side set in antique scroll band. It is a beautiful and unique piece I will cherish for years to come. I look forward to purchasing a wedding band to match. Anyone who has seen the ring has expressed the same.Our rep at Brilliant Earth was very professional and helpful. I love telling people the positive impact Brilliant Earth has from both an ecological and human rights perspective. It is great to know exactly where the gems and diamonds were mined and what the practices are in those respective countries. Not to forget the recycled metals.
My engagement ring is a gorgeous sapphire with small diamonds on either side set in antique scroll band. It is a beautiful Read more...
My engagement ring is a gorgeous sapphire with small diamonds on either side set in antique scroll band. It is a beautiful and unique piece I will cherish for years to come. I look forward to purchasing a wedding band to match. Anyone who has seen the ring has expressed the same.Our rep at Brilliant Earth was very professional and helpful. I love telling people the positive impact Brilliant Earth has from both an ecological and human rights perspective. It is great to know exactly where the gems and diamonds were mined and what the practices are in those respective countries. Not to forget the recycled metals. Read less
Services Used: Jewelry
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annamm
Wedding:
7/4/2009
5.0/5.0
Beautiful, ethical rings... who could ask for more? Plus they were extremely flexible with resizing... though the rings were bought in San Francisco, the wedding was in Pennsylvania, and when the wedding band didn't fit, though it was past the 30 day window, they understood the logistics and still resized it for free. Fantastic!
Beautiful, ethical rings... who could ask for more? Plus they were extremely flexible with resizing... though the rings Read more...
Beautiful, ethical rings... who could ask for more? Plus they were extremely flexible with resizing... though the rings were bought in San Francisco, the wedding was in Pennsylvania, and when the wedding band didn't fit, though it was past the 30 day window, they understood the logistics and still resized it for free. Fantastic! Read less
Services Used: Jewelry
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Ben
Wedding:
6/20/2009
4.8/5.0
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were then continually in touch with. She was so informed and helpful, and she never got fed up with our many questions.

It was very important to us that we buy a truly conflict-free diamond, and Brilliant Earth was the only place we found where we could be confident the diamond was conflict-free. We found the prices comparable to other places we looked at for diamonds as well. We bought our diamond there and the ring setting at a local store.

Although all U.S. jewelers are required to comply with the Kimberly Process, there a lot of loopholes in the Kimberly Process. For example, a diamond's point of origin may be listed as a country that doesn't even have diamond mines, meaning the diamonds were mined somewhere else, then cut or polished in another country, etc. So diamonds from conflict countries could have entered the supply chain at certain points.
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were Read more...
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were then continually in touch with. She was so informed and helpful, and she never got fed up with our many questions.

It was very important to us that we buy a truly conflict-free diamond, and Brilliant Earth was the only place we found where we could be confident the diamond was conflict-free. We found the prices comparable to other places we looked at for diamonds as well. We bought our diamond there and the ring setting at a local store.

Although all U.S. jewelers are required to comply with the Kimberly Process, there a lot of loopholes in the Kimberly Process. For example, a diamond's point of origin may be listed as a country that doesn't even have diamond mines, meaning the diamonds were mined somewhere else, then cut or polished in another country, etc. So diamonds from conflict countries could have entered the supply chain at certain points. Read less
Services Used: Jewelry
Bg8
joyfully married
Wedding:
5/31/2009
5.0/5.0
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were then continually in touch with. She was so informed and helpful, and she never got fed up with our many questions.

It was very important to us that we buy a truly conflict-free diamond, and Brilliant Earth was the only place we found where we could be confident the diamond was conflict-free. We found the prices comparable to other places we looked at for diamonds as well. We bought our diamond there and the ring setting at a local store.

Although all U.S. jewelers are required to comply with the Kimberly Process, there a lot of loopholes in the Kimberly Process. For example, a diamond's point of origin may be listed as a country that doesn't even have diamond mines, meaning the diamonds were mined somewhere else, then cut or polished in another country, etc. So diamonds from conflict countries could have entered the supply chain at certain points.
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were Read more...
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were then continually in touch with. She was so informed and helpful, and she never got fed up with our many questions.

It was very important to us that we buy a truly conflict-free diamond, and Brilliant Earth was the only place we found where we could be confident the diamond was conflict-free. We found the prices comparable to other places we looked at for diamonds as well. We bought our diamond there and the ring setting at a local store.

Although all U.S. jewelers are required to comply with the Kimberly Process, there a lot of loopholes in the Kimberly Process. For example, a diamond's point of origin may be listed as a country that doesn't even have diamond mines, meaning the diamonds were mined somewhere else, then cut or polished in another country, etc. So diamonds from conflict countries could have entered the supply chain at certain points. Read less
Services Used: Jewelry
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Gari
Wedding:
4/19/2009
4.4/5.0
We got both our wedding bands from Brilliant Earth. They were very patient while I tried to decide which ring to get. They found a solution to our problem... we wanted the luster of platinum, but we didn't want to pay the high price. They suggested making a custom ring out of recycled palladium. It is in the same family as platinum, but costs less than white gold. I was dissapointed that the return policy does not apply to our rings b/c they were custom. They have banged up a bit, but are nice overall. If you don't need to see the ring in person, I recommend Brilliant Earth.
We got both our wedding bands from Brilliant Earth. They were very patient while I tried to decide which ring to get. They Read more...
We got both our wedding bands from Brilliant Earth. They were very patient while I tried to decide which ring to get. They found a solution to our problem... we wanted the luster of platinum, but we didn't want to pay the high price. They suggested making a custom ring out of recycled palladium. It is in the same family as platinum, but costs less than white gold. I was dissapointed that the return policy does not apply to our rings b/c they were custom. They have banged up a bit, but are nice overall. If you don't need to see the ring in person, I recommend Brilliant Earth. Read less
Services Used: Jewelry
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amechan
Wedding:
3/21/2009
4.7/5.0
Beth of Brilliant Earth was absolutely fabulous, working with us who have never custom-designed jewelry before. She walked us through every step and answered innumerous questions. If you are in the market for conflict-free, green jewelry, Brilliant Earth offers non-African (Canadian) diamonds and all recycled platinum. But the best part was definitely the service that came with the products. Brilliant Earth took care of every concern that came up with our custom-designed, hand-made jewelry without question or fuss. Now we have our personally created rings and we love them!
Beth of Brilliant Earth was absolutely fabulous, working with us who have never custom-designed jewelry before. She walked Read more...
Beth of Brilliant Earth was absolutely fabulous, working with us who have never custom-designed jewelry before. She walked us through every step and answered innumerous questions. If you are in the market for conflict-free, green jewelry, Brilliant Earth offers non-African (Canadian) diamonds and all recycled platinum. But the best part was definitely the service that came with the products. Brilliant Earth took care of every concern that came up with our custom-designed, hand-made jewelry without question or fuss. Now we have our personally created rings and we love them! Read less
Services Used: Jewelry
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dawn94
Wedding:
11/30/2008
5.0/5.0
We got our wedding bands from Brilliant Earth and they're gorgeous!! We wanted to go an ethical route and all of their gold is reclaimed. Their sales people are fabulous too as we had considered getting one of their engagement rings as well. We couldn't quite decide based on the online image so their sales associate photographed the ring I wanted to see on her hand from several different angles so I could really get an idea what it looked like! We ended up using a different jeweler for the engagement ring, but we'll certainly look back to Brilliant Earth for any future jewelry purchases.

And, as a side note-- their packaging and presentation was beautiful. I'm a graphic designer, so I probably notice these things more than others, but the packing box with their logo, and their printed materials were done very nicely. And the rings were inside of a wooden box that has their logo carved onto the top of it! Nice work!
We got our wedding bands from Brilliant Earth and they're gorgeous!! We wanted to go an ethical route and all of their Read more...
We got our wedding bands from Brilliant Earth and they're gorgeous!! We wanted to go an ethical route and all of their gold is reclaimed. Their sales people are fabulous too as we had considered getting one of their engagement rings as well. We couldn't quite decide based on the online image so their sales associate photographed the ring I wanted to see on her hand from several different angles so I could really get an idea what it looked like! We ended up using a different jeweler for the engagement ring, but we'll certainly look back to Brilliant Earth for any future jewelry purchases.

And, as a side note-- their packaging and presentation was beautiful. I'm a graphic designer, so I probably notice these things more than others, but the packing box with their logo, and their printed materials were done very nicely. And the rings were inside of a wooden box that has their logo carved onto the top of it! Nice work! Read less
Services Used: Jewelry
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Hawley
Wedding:
9/20/2008
4.8/5.0
Both my engagement ring and wedding band are from Brilliant Earth. Though purchased a year apart and hand-engraved, they were willing to match the patterns and make them a perfect set. They have reasonable prices and a great selection, but best of all their service is outstanding and their pieces are not only gorgeous but also socially-aware and eco-friendly. They do not support blood diamonds- EVER, in any way; AND they use recycled gold! I could not recommend them more.
Both my engagement ring and wedding band are from Brilliant Earth. Though purchased a year apart and hand-engraved, they Read more...
Both my engagement ring and wedding band are from Brilliant Earth. Though purchased a year apart and hand-engraved, they were willing to match the patterns and make them a perfect set. They have reasonable prices and a great selection, but best of all their service is outstanding and their pieces are not only gorgeous but also socially-aware and eco-friendly. They do not support blood diamonds- EVER, in any way; AND they use recycled gold! I could not recommend them more. Read less
Services Used: Jewelry
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sfgirl75
Wedding:
8/2/2008
5.0/5.0
My fiance and I bought my engagement ring and wedding band from Brilliant Earth! I love it! (the Platinum Eternity Shared Prong Setting)

It was really important for us to get a conflict free diamond. We scheduled an appointment, and were able to see the rings and the diamond in their showroom in San Francisco, which was really helpful. I highly recommend them.
My fiance and I bought my engagement ring and wedding band from Brilliant Earth! I love it! (the Platinum Eternity Shared Read more...
My fiance and I bought my engagement ring and wedding band from Brilliant Earth! I love it! (the Platinum Eternity Shared Prong Setting)

It was really important for us to get a conflict free diamond. We scheduled an appointment, and were able to see the rings and the diamond in their showroom in San Francisco, which was really helpful. I highly recommend them. Read less
Services Used: Jewelry
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Jeannie Garber
Wedding:
6/14/2008
4.9/5.0
My husband and I decided to purchase conflict-free jewelry for my engagement and wedding rings. We purchased the engagement ring in person in San Francisco and were very pleased with the personal service provided. We later moved away from San Francisco and purchased my wedding band online from Brilliant Earth. The online customer service was just as efficient and helpful.

We are very pleased with our purchases.
My husband and I decided to purchase conflict-free jewelry for my engagement and wedding rings. We purchased the Read more...
My husband and I decided to purchase conflict-free jewelry for my engagement and wedding rings. We purchased the engagement ring in person in San Francisco and were very pleased with the personal service provided. We later moved away from San Francisco and purchased my wedding band online from Brilliant Earth. The online customer service was just as efficient and helpful.

We are very pleased with our purchases. Read less
Services Used: Jewelry
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xtine
Wedding:
6/7/2008
5.0/5.0
Stu and I were so thrilled to get our wedding bands from Brilliant Earth. It felt so good to us to know that our rings were not causing additional harm to the environment. Brilliant Earth has a very nice selection (hopefully I'll be getting more things from them for future Christmases and birthdays!) and were very easy to work with. They communicated with us throughout the order process and made it easy for us to switch out Stu's ring for a different one once we received the first order. They even asked us to contact them to let them know we received the rings! The handmade boxes were beautiful and were a very nice touch. We were so happy with them, we've recommended them to all our friends who are about to get engaged or married.
Stu and I were so thrilled to get our wedding bands from Brilliant Earth. It felt so good to us to know that our rings Read more...
Stu and I were so thrilled to get our wedding bands from Brilliant Earth. It felt so good to us to know that our rings were not causing additional harm to the environment. Brilliant Earth has a very nice selection (hopefully I'll be getting more things from them for future Christmases and birthdays!) and were very easy to work with. They communicated with us throughout the order process and made it easy for us to switch out Stu's ring for a different one once we received the first order. They even asked us to contact them to let them know we received the rings! The handmade boxes were beautiful and were a very nice touch. We were so happy with them, we've recommended them to all our friends who are about to get engaged or married. Read less
Services Used: Jewelry
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hockey8837
Wedding:
6/1/2008
5.0/5.0
We selected Brilliant Earth because of the beautiful craftsmanship as well as the fact that they use only 'green' gold and non-conflict diamonds. We ordered our bands online, and the were shipped to us within 4 weeks. They came out beautiful, and I would definitely recommend them over other jewelers because they were a LOT cheaper-we got both my husband and my band for around $800, and for what I had seen of similar bands like mine in stores around me it is comparable to a $1000 wedding band. And I feel good about knowing that the materials were mined sustainably and fairly-Great choice for those, like me, trying to go 'eco-friendly' with their wedding but still have a beautiful day.
We selected Brilliant Earth because of the beautiful craftsmanship as well as the fact that they use only 'green' gold and Read more...
We selected Brilliant Earth because of the beautiful craftsmanship as well as the fact that they use only 'green' gold and non-conflict diamonds. We ordered our bands online, and the were shipped to us within 4 weeks. They came out beautiful, and I would definitely recommend them over other jewelers because they were a LOT cheaper-we got both my husband and my band for around $800, and for what I had seen of similar bands like mine in stores around me it is comparable to a $1000 wedding band. And I feel good about knowing that the materials were mined sustainably and fairly-Great choice for those, like me, trying to go 'eco-friendly' with their wedding but still have a beautiful day. Read less
Services Used: Jewelry
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Sarah
Wedding:
5/10/2008
5.0/5.0
Brilliant Earth is everything that an elegant jewelry store should be. The jewelry selection is stunning and the customer service goes above and beyond. My husband proposed to me in December 2006 and I can honestly say that not a day goes by when I don't, even for a brief moment, glance at my ring and think how beautiful it is. It is EXACTLY what I have always wanted in a ring that I will wear for the rest of my life. In fact, we have enjoyed working with Brilliant Earth so much that my husband turned immediately to them for my "push present" in 2011. We have nothing but great reviews of Brilliant Earth and would recommend them as a first choice to anyone in search of meaningful, timeless and gorgeous jewelry.
Brilliant Earth is everything that an elegant jewelry store should be. The jewelry selection is stunning and the customer Read more...
Brilliant Earth is everything that an elegant jewelry store should be. The jewelry selection is stunning and the customer service goes above and beyond. My husband proposed to me in December 2006 and I can honestly say that not a day goes by when I don't, even for a brief moment, glance at my ring and think how beautiful it is. It is EXACTLY what I have always wanted in a ring that I will wear for the rest of my life. In fact, we have enjoyed working with Brilliant Earth so much that my husband turned immediately to them for my "push present" in 2011. We have nothing but great reviews of Brilliant Earth and would recommend them as a first choice to anyone in search of meaningful, timeless and gorgeous jewelry. Read less
Services Used: Jewelry
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coltjam
Wedding:
5/3/2008
5.0/5.0
My husband and I got our wedding rings through brilliant earth and we love them! They are made of recycled gold which was really important to us and yet, they were reasonably priced. The customer service was excellent and their selection is really large. The rings came quickly and were perfect. We love brilliant earth and have bought two of our friends gifts from their website since the wedding. I highly recommend it!
My husband and I got our wedding rings through brilliant earth and we love them! They are made of recycled gold which was Read more...
My husband and I got our wedding rings through brilliant earth and we love them! They are made of recycled gold which was really important to us and yet, they were reasonably priced. The customer service was excellent and their selection is really large. The rings came quickly and were perfect. We love brilliant earth and have bought two of our friends gifts from their website since the wedding. I highly recommend it! Read less
Services Used: Jewelry
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Sharon
Wedding:
8/11/2007
5.0/5.0
I can't say enough good things about this company. My fiance and I had talked about getting a used ring or something like that to avoid all of the horrible political messiness that comes with buying blood diamonds. I was so excited that he found this local company that does only conflict-free diamonds and recycled metals.

Their styles are stones are gorgeous and you can customize your ring to your taste. Eric (the co-owner, I believe) was extremely helpful. He worked around our schedules to set up meetings (they don't have a storefront) and took the time to explain everything to us non-condescendingly or too salesman-y. They were refreshingly honest and told us that they $4K engagement ring we liked was actually nicer in some ways than the $6K one they originally recommended. We got our bands there as well.

I was so pleased and really wouldn't consider buying diamonds anywhere else! Also, although they work in SF you can order through their website anywhere in the country.
I can't say enough good things about this company. My fiance and I had talked about getting a used ring or something like Read more...
I can't say enough good things about this company. My fiance and I had talked about getting a used ring or something like that to avoid all of the horrible political messiness that comes with buying blood diamonds. I was so excited that he found this local company that does only conflict-free diamonds and recycled metals.

Their styles are stones are gorgeous and you can customize your ring to your taste. Eric (the co-owner, I believe) was extremely helpful. He worked around our schedules to set up meetings (they don't have a storefront) and took the time to explain everything to us non-condescendingly or too salesman-y. They were refreshingly honest and told us that they $4K engagement ring we liked was actually nicer in some ways than the $6K one they originally recommended. We got our bands there as well.

I was so pleased and really wouldn't consider buying diamonds anywhere else! Also, although they work in SF you can order through their website anywhere in the country. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
was extremely pleased with my brilliant earth experience. My fiance and I looked everywhere for engagement rings. And while I thought I wanted an estate ring for the uniqueness, I was completely won over by the selection. The salesperson was wonderful, never pushy, and the atmsophere was very relaxing. Much better than trying to wave someone down at other jewelry stores, or battle with other couples for their attention. My ring was even ready sooner than they said it would be, even over the holidays. We are definitely going back for our wedding bands.
was extremely pleased with my brilliant earth experience. My fiance and I looked everywhere for engagement rings. And Read more...
was extremely pleased with my brilliant earth experience. My fiance and I looked everywhere for engagement rings. And while I thought I wanted an estate ring for the uniqueness, I was completely won over by the selection. The salesperson was wonderful, never pushy, and the atmsophere was very relaxing. Much better than trying to wave someone down at other jewelry stores, or battle with other couples for their attention. My ring was even ready sooner than they said it would be, even over the holidays. We are definitely going back for our wedding bands. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
First and foremost, I appreciate the mission of Brilliant Earth. It does a conscience good to enjoy a gem from the earth which was mined, cut and polished safely. I did not find their conflict-free diamonds to be more costly than other laboratory certified diamonds...Though, for the peace of mind, I would have spent more-just didn't have to!

Next, I live out east but was treated like a next-door neighbor. I feel that I received special attention, was given priority and all-in-all felt like a first-class customer dealing with a first-class business! I went through the whole process of shopping for a ring with a diamond specialist. She made the experience timely, and exciting. I cannot say enough about her expertise, knowledge and patience.

Lastly, I am so impressed with Brilliant Earth's customer service, quality of the product and environmental position, I consider myself a consumer of only their jewelry for life! Thank you, Brilliant Earth!
First and foremost, I appreciate the mission of Brilliant Earth. It does a conscience good to enjoy a gem from the earth Read more...
First and foremost, I appreciate the mission of Brilliant Earth. It does a conscience good to enjoy a gem from the earth which was mined, cut and polished safely. I did not find their conflict-free diamonds to be more costly than other laboratory certified diamonds...Though, for the peace of mind, I would have spent more-just didn't have to!

Next, I live out east but was treated like a next-door neighbor. I feel that I received special attention, was given priority and all-in-all felt like a first-class customer dealing with a first-class business! I went through the whole process of shopping for a ring with a diamond specialist. She made the experience timely, and exciting. I cannot say enough about her expertise, knowledge and patience.

Lastly, I am so impressed with Brilliant Earth's customer service, quality of the product and environmental position, I consider myself a consumer of only their jewelry for life! Thank you, Brilliant Earth! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I love my rings! I knew I wanted a conflict-free diamond and was pleased to see that Brilliant Earth not only used Canadian diamonds but recycled metal, too. When my now husband ordered my set, he was impressed with how friendly the staff was. He placed the order online, but they still called him and took the time to not only ask questions about the rings but also about our engagement and whether the rings were coming as a surprise. (He was very impressed with this, especially after visiting a few ring stores in town and feeling like he was being looked down on by employees when they found out I didn't want a huge diamond.) They also included a personal, hand-written note with my rings and called afterward to follow up and make sure we liked them. My rings are beautiful, unique and well made, and their customer service made a very good impression.
I love my rings! I knew I wanted a conflict-free diamond and was pleased to see that Brilliant Earth not only used Read more...
I love my rings! I knew I wanted a conflict-free diamond and was pleased to see that Brilliant Earth not only used Canadian diamonds but recycled metal, too. When my now husband ordered my set, he was impressed with how friendly the staff was. He placed the order online, but they still called him and took the time to not only ask questions about the rings but also about our engagement and whether the rings were coming as a surprise. (He was very impressed with this, especially after visiting a few ring stores in town and feeling like he was being looked down on by employees when they found out I didn't want a huge diamond.) They also included a personal, hand-written note with my rings and called afterward to follow up and make sure we liked them. My rings are beautiful, unique and well made, and their customer service made a very good impression. Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Finding an ethical jeweler was something that was very important to my husband and me. As soon as I found out about Brilliant Earth, I knew I had to have my engagement ring from them. I love their values and ethical stance on diamonds and other precious gemstones. I also love the fact that they have such a wide selection of sapphire engagement rings, as this is my husband's birth stone and a very meaningful symbol to me. I could not designed a more perfect, elegant, and beautiful engagement ring if I tried. I couldn't be happier with the ring, and from what my husband tells me, ordering from Brilliant Earth was very easy, even though it was all done online. We also ordered our wedding bands from here, and it was an equally easy process. Thanks, Brilliant Earth for our beautiful and unique jewelry!
Finding an ethical jeweler was something that was very important to my husband and me. As soon as I found out about Read more...
Finding an ethical jeweler was something that was very important to my husband and me. As soon as I found out about Brilliant Earth, I knew I had to have my engagement ring from them. I love their values and ethical stance on diamonds and other precious gemstones. I also love the fact that they have such a wide selection of sapphire engagement rings, as this is my husband's birth stone and a very meaningful symbol to me. I could not designed a more perfect, elegant, and beautiful engagement ring if I tried. I couldn't be happier with the ring, and from what my husband tells me, ordering from Brilliant Earth was very easy, even though it was all done online. We also ordered our wedding bands from here, and it was an equally easy process. Thanks, Brilliant Earth for our beautiful and unique jewelry! Read less
Services Used: Jewelry
Bg21
Anonymous
Wedding:
2+ years ago
5.0/5.0
Our matching recycled palladium rings are absolutely beautiful.

My fiance picked out my ring (I told him I would love whatever he chose), but really, he picked out the most beautiful ring, and did a better job than I ever could have! The hand engraving is spectacular, unique, and sparkles so much that someone commented on how nice my "pave diamonds" looked. HAHA!

My diamond is certified conflict free, with watershed restoration protection associated with the mining, and the workers are paid a decent wage. I am proud that we put our money where our mouths are (and we're not rich by any means!). But if you care about the planet, buying responsibly really helps!
Our matching recycled palladium rings are absolutely beautiful.

My fiance picked out my ring (I told him I would Read more...
Our matching recycled palladium rings are absolutely beautiful.

My fiance picked out my ring (I told him I would love whatever he chose), but really, he picked out the most beautiful ring, and did a better job than I ever could have! The hand engraving is spectacular, unique, and sparkles so much that someone commented on how nice my "pave diamonds" looked. HAHA!

My diamond is certified conflict free, with watershed restoration protection associated with the mining, and the workers are paid a decent wage. I am proud that we put our money where our mouths are (and we're not rich by any means!). But if you care about the planet, buying responsibly really helps! Read less
Services Used: Jewelry
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Anonymous
Wedding:
2+ years ago
5.0/5.0
My husband and I were very interested in getting a conflict free diamond and Brilliant Earth offered that. We were very pleased with their labor and environmentally-friendly practices. I loved my engagement ring so much that I got a wedding band to match. My husband knew what type of wedding band he wanted and only found that style at Brilliant Earth. He needed to get his sized and they were very responsive and offered a timely and convenient method for sizing.
My husband and I were very interested in getting a conflict free diamond and Brilliant Earth offered that. We were very Read more...
My husband and I were very interested in getting a conflict free diamond and Brilliant Earth offered that. We were very pleased with their labor and environmentally-friendly practices. I loved my engagement ring so much that I got a wedding band to match. My husband knew what type of wedding band he wanted and only found that style at Brilliant Earth. He needed to get his sized and they were very responsive and offered a timely and convenient method for sizing. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Highly recommend. High quality product. I get so many compliments on my rings, and no blood diamonds and environmentally friendly.
Highly recommend. High quality product. I get so many compliments on my rings, and no blood diamonds and environmentally Read more...
Highly recommend. High quality product. I get so many compliments on my rings, and no blood diamonds and environmentally friendly. Read less
Services Used: Jewelry
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Anonymous
Wedding:
[Private]
4.9/5.0
We ordered a customer sapphire engagement ring since we live in a rural town in Alaska, online was our only real option. We couldn't be happier with our decision. The ring is stunning and we have gotten many comments on how unique and fitting it is to us as a couple. I am a high school science teacher working with harsh chemicals and am not easy on my hands, and the ring still looks brand new. We needed to have the ring resized and the entire process was very easy and convenient. I would highly recommend this vendor to anyone looking for a unique, high quality engagement ring.
We ordered a customer sapphire engagement ring since we live in a rural town in Alaska, online was our only real option. Read more...
We ordered a customer sapphire engagement ring since we live in a rural town in Alaska, online was our only real option. We couldn't be happier with our decision. The ring is stunning and we have gotten many comments on how unique and fitting it is to us as a couple. I am a high school science teacher working with harsh chemicals and am not easy on my hands, and the ring still looks brand new. We needed to have the ring resized and the entire process was very easy and convenient. I would highly recommend this vendor to anyone looking for a unique, high quality engagement ring. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
My fiance purchased my engagement ring from Brilliant Earth and I love it. And I just purchased my wedding band from them as well. The jewelry is absolutely beautiful, and I really appreciate Brilliant Earth's commitment to socially and environmentally responsible jewelry. I had a few questions before purchasing my band, and they were extremely helpful. I also appreciated that I could purchase their jewelry without traveling to San Francisco. I am proud to wear a ring that I know didn't harm other people or the planet.
My fiance purchased my engagement ring from Brilliant Earth and I love it. And I just purchased my wedding band from them Read more...
My fiance purchased my engagement ring from Brilliant Earth and I love it. And I just purchased my wedding band from them as well. The jewelry is absolutely beautiful, and I really appreciate Brilliant Earth's commitment to socially and environmentally responsible jewelry. I had a few questions before purchasing my band, and they were extremely helpful. I also appreciated that I could purchase their jewelry without traveling to San Francisco. I am proud to wear a ring that I know didn't harm other people or the planet. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
4.9/5.0
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the complementary sizers sent to us, and a customer service rep personally emailed me to offer her help. When we did finally order our rings they came on exactly the day that BE said they would. And they were gorgeous. The only problem was that my ring was too small. It had a wide band But the sizers they sent were all for narrow bands. I rushed out to a local jeweler and got sized with a wide band (just needed a half size larger. The customer service rep sent us a shipping return label and we were able to get my ring sent back, resized, and returned to us in under a week. Though it was a little stressful, everything went smoothly. My ring now fits perfectly! I knocked half a star off on value for quality. Now that've been wearing my ring for a month it has become really scratched on the underside, on the sizing bar. I have not been particularly hard on it, but it seems to easily scratch. The top of the ring is still gorgeous, however. And my partner's ring doesn't seem to be scratching the way mine does. hers is super sparkly and gorgeous .... I'm a tad jealous! :)
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the Read more...
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the complementary sizers sent to us, and a customer service rep personally emailed me to offer her help. When we did finally order our rings they came on exactly the day that BE said they would. And they were gorgeous. The only problem was that my ring was too small. It had a wide band But the sizers they sent were all for narrow bands. I rushed out to a local jeweler and got sized with a wide band (just needed a half size larger. The customer service rep sent us a shipping return label and we were able to get my ring sent back, resized, and returned to us in under a week. Though it was a little stressful, everything went smoothly. My ring now fits perfectly! I knocked half a star off on value for quality. Now that've been wearing my ring for a month it has become really scratched on the underside, on the sizing bar. I have not been particularly hard on it, but it seems to easily scratch. The top of the ring is still gorgeous, however. And my partner's ring doesn't seem to be scratching the way mine does. hers is super sparkly and gorgeous .... I'm a tad jealous! :) Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I love this place. For us, they were the perfect balance between sustainable/local and affordable - a lot of other sustainable jewelers in san francisco were twice as expensive.

My partner and I were both deciding between two different rings (of different prices), and the salesperson did not pressure us but let us try things on and look and think and talk, and he added to our discussion some things to think about that were useful (but not biased towards the most expensive choice as some salespeople are). We both ended up with rings that we are super happy with, and I'm so glad we each got to make that choice in a completely pressure-free environment. The rings came in a super cute box together, and looked even better than I had hoped for.

The staff was incredibly patient and professional, even though we weren't buying the most expensive rings - I even went back extra times to make sure I had chosen the right ring size, and the staff was nothing but patient and kind about me retrying the same two sizes over and over! They politely guided me to make the correct size selection - I was anxious about it being too small, but they repeatedly reassured me (I have never worn a ring before), and I'm super happy that I listened to them because my ring fits perfectly - I have gone swimming with it and it does not slide off in the pool, and it was snug but not circulation-eliminating on a hike on a hot day.

As a gay couple, we did a lot of our wedding planning online, finding some of the wedding vendor spaces uncomfortably heteronormative, and this was one of the first big tasks we did in person together. The staff was totally respectful, did not blink an eye at the fact that we were both women, and treated us as they treated all of the couples. No one asked us awkward questions, and it was so refreshing to be treated like any other couple.
I love this place. For us, they were the perfect balance between sustainable/local and affordable - a lot of other Read more...
I love this place. For us, they were the perfect balance between sustainable/local and affordable - a lot of other sustainable jewelers in san francisco were twice as expensive.

My partner and I were both deciding between two different rings (of different prices), and the salesperson did not pressure us but let us try things on and look and think and talk, and he added to our discussion some things to think about that were useful (but not biased towards the most expensive choice as some salespeople are). We both ended up with rings that we are super happy with, and I'm so glad we each got to make that choice in a completely pressure-free environment. The rings came in a super cute box together, and looked even better than I had hoped for.

The staff was incredibly patient and professional, even though we weren't buying the most expensive rings - I even went back extra times to make sure I had chosen the right ring size, and the staff was nothing but patient and kind about me retrying the same two sizes over and over! They politely guided me to make the correct size selection - I was anxious about it being too small, but they repeatedly reassured me (I have never worn a ring before), and I'm super happy that I listened to them because my ring fits perfectly - I have gone swimming with it and it does not slide off in the pool, and it was snug but not circulation-eliminating on a hike on a hot day.

As a gay couple, we did a lot of our wedding planning online, finding some of the wedding vendor spaces uncomfortably heteronormative, and this was one of the first big tasks we did in person together. The staff was totally respectful, did not blink an eye at the fact that we were both women, and treated us as they treated all of the couples. No one asked us awkward questions, and it was so refreshing to be treated like any other couple. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
What can I say except that each day I am reminded of how much I love BE!? The ring I have is simple and perfect. We went in to try some things on and see if we really could afford a BE ring (spoiler alert: we totally COULD!). I fell in love with the idea of an ethically-sourced sapphire solitaire in white gold. Sapphire is my birthstone, and I really prefer the lighter-colored (somehow less-desirable...?) sapphires. Ryan showed me everything and then went on the hunt for a slightly smaller, lighter-blue stone. He found the ONE! It's ideal. I'm so pleased. I am 100% satisfied with the ring, the supporting documentation (which helps me sleep just a little better at night) and the experience we had with BE. HIGHLY recommend.
What can I say except that each day I am reminded of how much I love BE!? The ring I have is simple and perfect. We went Read more...
What can I say except that each day I am reminded of how much I love BE!? The ring I have is simple and perfect. We went in to try some things on and see if we really could afford a BE ring (spoiler alert: we totally COULD!). I fell in love with the idea of an ethically-sourced sapphire solitaire in white gold. Sapphire is my birthstone, and I really prefer the lighter-colored (somehow less-desirable...?) sapphires. Ryan showed me everything and then went on the hunt for a slightly smaller, lighter-blue stone. He found the ONE! It's ideal. I'm so pleased. I am 100% satisfied with the ring, the supporting documentation (which helps me sleep just a little better at night) and the experience we had with BE. HIGHLY recommend. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I absolutely recommend Brilliant Earth as one of the best options for finding an engagement ring, especially if you care about ethical/ green practices (which you should!).
I absolutely recommend Brilliant Earth as one of the best options for finding an engagement ring, especially if you care Read more...
I absolutely recommend Brilliant Earth as one of the best options for finding an engagement ring, especially if you care about ethical/ green practices (which you should!). Read less
Services Used: Jewelry
Bg8
Anonymous
Wedding:
2+ years ago
4.2/5.0
The short: the owners are great, the products are beautiful, but we had a few hiccups along the way.
The long: We were looking for some socially-responsible jewelry, so we ended up getting both the engagement ring and the wedding bands at Brilliant Earth. They have a nice no-pressure showroom, for which an appointment is required. While they are happy to advance order some stones in your range, they have a limited selection on hand. We originally walked in thinking we wanted a diamond of a particular size. While it was nice to be able to see loose diamonds that fit our parameters, what was missing was an opportunity to see what a ring with a stone of that size would look like on my fiancee's finger. Holding the diamond on top of the setting gave us some idea, but it wasn’t the same. This led us to trek over to Tiffany & Co. immediately after leaving BE, because we knew we could see what that size diamond in a setting looked like there. For us, it wasn’t about seeing the actual diamond in the setting, but seeing something of that size in the setting, which BE didn't allow us to do. Once we decided what we wanted, BE was very helpful about arranging shipping. We went back to get our wedding bands, and we found one that matched the engagement ring perfectly and one for "him" too. The groom's ring didn't fit when it arrived, and I made an appointment request that was never confirmed (or denied), and they weren't able to squeeze me in when I showed up at that time. It would have probably taken less than 5 minutes to drop off the ring with the resizing instructions (despite having been measured at the store when I picked out the ring). The owners were extremely apologetic and offered another appointment time, but it was still frustrating. They were able to resize the ring and send it back in time for the wedding. All of the rings look great, and I would use them again, but it could have gone smoother.
The short: the owners are great, the products are beautiful, but we had a few hiccups along the way.
The long: We were Read more...
The short: the owners are great, the products are beautiful, but we had a few hiccups along the way.
The long: We were looking for some socially-responsible jewelry, so we ended up getting both the engagement ring and the wedding bands at Brilliant Earth. They have a nice no-pressure showroom, for which an appointment is required. While they are happy to advance order some stones in your range, they have a limited selection on hand. We originally walked in thinking we wanted a diamond of a particular size. While it was nice to be able to see loose diamonds that fit our parameters, what was missing was an opportunity to see what a ring with a stone of that size would look like on my fiancee's finger. Holding the diamond on top of the setting gave us some idea, but it wasn’t the same. This led us to trek over to Tiffany & Co. immediately after leaving BE, because we knew we could see what that size diamond in a setting looked like there. For us, it wasn’t about seeing the actual diamond in the setting, but seeing something of that size in the setting, which BE didn't allow us to do. Once we decided what we wanted, BE was very helpful about arranging shipping. We went back to get our wedding bands, and we found one that matched the engagement ring perfectly and one for "him" too. The groom's ring didn't fit when it arrived, and I made an appointment request that was never confirmed (or denied), and they weren't able to squeeze me in when I showed up at that time. It would have probably taken less than 5 minutes to drop off the ring with the resizing instructions (despite having been measured at the store when I picked out the ring). The owners were extremely apologetic and offered another appointment time, but it was still frustrating. They were able to resize the ring and send it back in time for the wedding. All of the rings look great, and I would use them again, but it could have gone smoother. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
They did an amazing job on my ring. It was a custom piece and all I had was a picture to go off of. They didn't leave any detail out of it and made it look exactly like the ring I wanted. They were very supportive and responsive and their cost is very affordable. Everything was really fair and reasonable. Overall a great experience working with them and words can't express how satisfied I am using them.
They did an amazing job on my ring. It was a custom piece and all I had was a picture to go off of. They didn't leave any Read more...
They did an amazing job on my ring. It was a custom piece and all I had was a picture to go off of. They didn't leave any detail out of it and made it look exactly like the ring I wanted. They were very supportive and responsive and their cost is very affordable. Everything was really fair and reasonable. Overall a great experience working with them and words can't express how satisfied I am using them. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Brilliant Earth was the optimal place to buy an engagement ring. One really is spoiled for choice when it comes to the stone, the setting, and the ring. I was very pleased to be able to get a Canadian-mined diamond, as getting a stone from my home-country was rather important for me. I am very pleased that it was a conflict-free and ethical source. The customer service was fantastic; I received a call almost immediately when I had a problem buying the ring, even though it was well-after eight on the West Coast the customer service manager promptly emailed me with the shipping information. All in all, an excellent retail experience!
Brilliant Earth was the optimal place to buy an engagement ring. One really is spoiled for choice when it comes to the Read more...
Brilliant Earth was the optimal place to buy an engagement ring. One really is spoiled for choice when it comes to the stone, the setting, and the ring. I was very pleased to be able to get a Canadian-mined diamond, as getting a stone from my home-country was rather important for me. I am very pleased that it was a conflict-free and ethical source. The customer service was fantastic; I received a call almost immediately when I had a problem buying the ring, even though it was well-after eight on the West Coast the customer service manager promptly emailed me with the shipping information. All in all, an excellent retail experience! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Beautiful ring, beautiful ethics - I couldn't be happier with the service!
Beautiful ring, beautiful ethics - I couldn't be happier with the service!
Beautiful ring, beautiful ethics - I couldn't be happier with the service! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Brilliant Earth does it right! The whole experience with them was great, and their customer service was exceptional. They took the time to contact me about my ring and make sure I was satisfied with the final product. The ring I got ended up being even more beautiful than I even hoped it would be. Very happy with my experience, and I think you will be too!
Brilliant Earth does it right! The whole experience with them was great, and their customer service was exceptional. They Read more...
Brilliant Earth does it right! The whole experience with them was great, and their customer service was exceptional. They took the time to contact me about my ring and make sure I was satisfied with the final product. The ring I got ended up being even more beautiful than I even hoped it would be. Very happy with my experience, and I think you will be too! Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
We are very happy with our recent engagement ring purchase at Brilliant Earth. Jeanne-Marie was prompt, knowledgable, friendly, and had great recommendations for stones, settings, and wedding bands. She let us take our time in the showroom even though our appointment ran long at the very end of the day, and she answered all of our questions thoroughly. She had a great sense of humor and was very personable throughout the entire experience. She found the perfect diamond for us, and best of all, she respected our budget and we even ended up spending LESS than what we'd originally thought we would. Despite fabrication delays from Hurricane Sandy, she went to great lengths to make sure that our ring arrived to us while we were camping in Hawaii, since we'd had our hearts set on getting engaged there. This was no easy task since we didn't have a permanent address to ship to while on the island. All in all, a great experience
We are very happy with our recent engagement ring purchase at Brilliant Earth. Jeanne-Marie was prompt, knowledgable, Read more...
We are very happy with our recent engagement ring purchase at Brilliant Earth. Jeanne-Marie was prompt, knowledgable, friendly, and had great recommendations for stones, settings, and wedding bands. She let us take our time in the showroom even though our appointment ran long at the very end of the day, and she answered all of our questions thoroughly. She had a great sense of humor and was very personable throughout the entire experience. She found the perfect diamond for us, and best of all, she respected our budget and we even ended up spending LESS than what we'd originally thought we would. Despite fabrication delays from Hurricane Sandy, she went to great lengths to make sure that our ring arrived to us while we were camping in Hawaii, since we'd had our hearts set on getting engaged there. This was no easy task since we didn't have a permanent address to ship to while on the island. All in all, a great experience Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I purchased an engagement ring for my now wonderful fiance and Brilliant Earth was OUTSTANDING in their customer support and craftsmanship. The ring is stunningly beautiful and my fiance and I are thrilled with it. You simply can not get better than them.
I purchased an engagement ring for my now wonderful fiance and Brilliant Earth was OUTSTANDING in their customer support Read more...
I purchased an engagement ring for my now wonderful fiance and Brilliant Earth was OUTSTANDING in their customer support and craftsmanship. The ring is stunningly beautiful and my fiance and I are thrilled with it. You simply can not get better than them. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
4.8/5.0
When I went to get my ring I really wanted it to be done sustainably. Brilliant earth certifies is diamonds from regions with good mining practices and uses recycled metals. They were really helpful and I loved my ring.
When I went to get my ring I really wanted it to be done sustainably. Brilliant earth certifies is diamonds from regions Read more...
When I went to get my ring I really wanted it to be done sustainably. Brilliant earth certifies is diamonds from regions with good mining practices and uses recycled metals. They were really helpful and I loved my ring. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
When I started looking around for engagement rings, I had no idea where to start but knew I wanted my ring to be as socially responsible as possible. I found exactly what I was looking for on both accounts at Brilliant Earth. The experience was low-key, pressure free and actually fun (which says a lot coming from a guy who was completely freaked about the process at the beginning)!! Beth was patient, helpful, and helped me design the exact ring that I knew my now-fiancee would love. If you're looking for a first-rate customer experience and want to feel good about the source of your ring, the only place to go is Brilliant Earth. I can't recommend them highly enough, and I will definitely be a repeat customer.
When I started looking around for engagement rings, I had no idea where to start but knew I wanted my ring to be as Read more...
When I started looking around for engagement rings, I had no idea where to start but knew I wanted my ring to be as socially responsible as possible. I found exactly what I was looking for on both accounts at Brilliant Earth. The experience was low-key, pressure free and actually fun (which says a lot coming from a guy who was completely freaked about the process at the beginning)!! Beth was patient, helpful, and helped me design the exact ring that I knew my now-fiancee would love. If you're looking for a first-rate customer experience and want to feel good about the source of your ring, the only place to go is Brilliant Earth. I can't recommend them highly enough, and I will definitely be a repeat customer. Read less
Services Used: Jewelry
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Very knowledgeable and really helped me find just what I was looking for. I had very little knowledge of cut/clarity or even pricing and so I decided to set up a consultation. This consisted of me just sending an email with some ideas I had from their very user-friendly website, waiting for a reply (which took about a day), then heading downtown to their showroom. They walked me through just how the slightest detail will bump up the price substantially, and also how to use the website to get the most diamond for my money. After the consultation, I received an email with links to everything I looked at, and which ones will probably be my best bet. After a few weeks of looking/refreshing their site, I stumbled upon a beautiful lab-created "stone". Totally conflict-free and avoids the mining process completely. Very SF of me, right? The box came fedexed to me about a week after ordering, with a very responsive couple of emails inquiring if I had received it. Got it, hid it, popped the question.
So yea, I was initially apprehensive/stressing about the whole process, but BE made it totally painless.

My now fiance loves what I picked and I strongly recommend Brilliant Earth!
Very knowledgeable and really helped me find just what I was looking for. I had very little knowledge of cut/clarity or Read more...
Very knowledgeable and really helped me find just what I was looking for. I had very little knowledge of cut/clarity or even pricing and so I decided to set up a consultation. This consisted of me just sending an email with some ideas I had from their very user-friendly website, waiting for a reply (which took about a day), then heading downtown to their showroom. They walked me through just how the slightest detail will bump up the price substantially, and also how to use the website to get the most diamond for my money. After the consultation, I received an email with links to everything I looked at, and which ones will probably be my best bet. After a few weeks of looking/refreshing their site, I stumbled upon a beautiful lab-created "stone". Totally conflict-free and avoids the mining process completely. Very SF of me, right? The box came fedexed to me about a week after ordering, with a very responsive couple of emails inquiring if I had received it. Got it, hid it, popped the question.
So yea, I was initially apprehensive/stressing about the whole process, but BE made it totally painless.

My now fiance loves what I picked and I strongly recommend Brilliant Earth! Read less
Services Used: Jewelry
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Nicki
Wedding:
9/21/2003
5.0/5.0
So here's the story. My husband wanted to buy me an engagement ring, but ever since I was in highschool I was determined not to get a ring with a diamond in it. Initially because I thought diamonds and stones took away from the entire meaning of a ring- it's a circle, means forever. Why stick an overpriced rock on top and get all hyped up over it? As I grew older, I was less than impressed with the ethics of diamond mining, and even more determined to get a stoneless ring whenever I got married. My man wanted to respect my wishes but felt like a stoneless ring would reflect poorly on him (like people would gossip about him being too cheap to get a diamond ring). So, he did his research and came up with Brilliant Earth- a responsible, ethical jeweler who provides ethical mining of it's stones, uses recycled metal and incorporates sapphires in a lot of their rings (my favorite stone- NOT A DIAMOND). I was utterly impressed with the man's research and ability to pick out a ring I love (with no input from me whatsoever), and his choice in band- it's a simple single blue sapphire flanked on each side with a Celtic trinity knot.

I loved the ring and company so much that we chose Brilliant Earth to do our wedding bands as well. My husband chose a simple hammered band. I decided to have an ivy design band soldered to my engagement ring- the result is absolutely beautiful. I frequently receive praises on the beauty and originality of my ring. And all three rings were very affordable.
So here's the story. My husband wanted to buy me an engagement ring, but ever since I was in highschool I was determined Read more...
So here's the story. My husband wanted to buy me an engagement ring, but ever since I was in highschool I was determined not to get a ring with a diamond in it. Initially because I thought diamonds and stones took away from the entire meaning of a ring- it's a circle, means forever. Why stick an overpriced rock on top and get all hyped up over it? As I grew older, I was less than impressed with the ethics of diamond mining, and even more determined to get a stoneless ring whenever I got married. My man wanted to respect my wishes but felt like a stoneless ring would reflect poorly on him (like people would gossip about him being too cheap to get a diamond ring). So, he did his research and came up with Brilliant Earth- a responsible, ethical jeweler who provides ethical mining of it's stones, uses recycled metal and incorporates sapphires in a lot of their rings (my favorite stone- NOT A DIAMOND). I was utterly impressed with the man's research and ability to pick out a ring I love (with no input from me whatsoever), and his choice in band- it's a simple single blue sapphire flanked on each side with a Celtic trinity knot.

I loved the ring and company so much that we chose Brilliant Earth to do our wedding bands as well. My husband chose a simple hammered band. I decided to have an ivy design band soldered to my engagement ring- the result is absolutely beautiful. I frequently receive praises on the beauty and originality of my ring. And all three rings were very affordable. Read less
Services Used: Jewelry

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26 O'Farrell, San Francisco, CA 94108 See On Map
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