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Brilliant Earth
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177 Reviews      5 people has saved this vendor.
Address:
26 O'Farrell
San Francisco, CA US 94108 (map)
Phone:
800-691-0952
Categories:
 
 
 
4.9 
(4.9/5.0)
 
Quality of Service 
(4.9/5.0)
 
Responsiveness 
(4.9/5.0)
 
Professionalism 
(4.8/5.0)
 
Value 
(4.9/5.0)
 
Flexibility 
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Jayne
Wedding:
4/10/2010
 
1.2 out of 5.0
My fiance (now husband) and I searched the gamut for a ring company that was ethical and aligned with our values. Coming from working for an Int'l NGO, I knew I couldn't buy a ring from any company. We were so excited to find Brilliant Earth...but after my quite horrible experience with them, I realize, this company is all about marketing and selling a story that is not their own. My experience with the company made me leave feeling like I was just another profit they made exploiting the story of those who have been unfortunately exploited before. I was devastated to find out that this company is not a sound one all the way through. I was so excited about them. Don't make the mistake of purchasing from them and then finding this out on your own!

My fiance bought our micro pave engagement ring from them, but at this time, NOTHING was told to us about how to care for the ring. My fiance was treated like a check in the box. You would think they would care for their customers instead of only caring about making a final sale?

I only wore the ring for less than 2 months when one of the diamonds fell out. After wearing the ring for 5 months total, 3 diamonds fell out. Pretty ridiculous, right? We were so worried but figured there was a manufacturing problem with the ring since I hadn't worn it long at all.

When we called to get the ring looked at, I was expecting good customer service, but instead, got berated and belittled by the employees (especially Beth - very rude). I was treated very poorly and asked why I wouldn't know how to care for a ring (since it was my fault according to them). I was shocked that this company would treat their customers that way and be so hesitant as to apologize or claim responsibility...especially since they are a company that prides themselves on caring for others. Originally, they wanted US to pay for the repair, but after hours of heated conversation, I was able to negotiate that down. I was irate, and Beth was the worst person I have ever had to deal with. This company definitely tops the list as the worst company I have ever worked with.

If they're the ring experts, instead of belittling customers and asking why we wouldn't know how to care for a ring, shouldn't they have cared for their customers and shared their knowledge from the start?

Instead, I felt like we were another profit being made off of a story that is not their own.

When my repaired ring came back, only then were there care instructions. I asked that they be included this time...after hours and hours of frustrated conversation about why my ring had lost 3 diamonds in 5 months.

I am now so embarrassed that we purchased from this company. Most companies now source their diamonds ethically. Don't get caught into their marketing story like we did...the company is not as great as it seems.

When we bought my wedding ring, we dealt with a jeweler that certified their diamonds AND spent time with us, AND ensured that we (and the ring) were well taken care of. How refreshing!! Don't purchase from them! Spend your money elsewhere...
Services Used: Jewelry
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tenkyuu
Wedding:
11/7/2009
 
4.6 out of 5.0
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Brilliant Earth. After we found out their office is in San Francisco, we scheduled an appointment to see their rings in person. We were helped by Beth and she was very knowledgeable, friendly, but not sales-pushy in any way. I still loved the Celtic Knot when I tried it on and knew it was the one for me. He purchased the Celtic Knot setting with a round solitaire diamond. After the proposal, and a week of wearing it, I found that my ring finger had shrunk a little and we dropped it back off with Brilliant Earth to re-size from 4.5 to 4.25 for free (they will do it within 30 days of purchase).
Services Used: Jewelry
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lingy
Wedding:
11/7/2009
 
5.0 out of 5.0
My fiance told me to look around for ring designs that I liked and I fell in love with the Celtic Knot design from Brilliant Earth. After we found out their office is in San Francisco, we scheduled an appointment to see their rings in person. We were helped by Beth and she was very knowledgeable, friendly, but not sales-pushy in any way. I still loved the Celtic Knot when I tried it on and knew it was the one for me. He purchased the Celtic Knot setting with a round solitaire diamond. After the proposal, and a week of wearing it, I found that my ring finger had shrunk a little and we dropped it back off with Brilliant Earth to re-size from 4.5 to 4.25 for free (they will do it within 30 days of purchase).
Services Used: Jewelry
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K
Wedding:
8/29/2009
 
5.0 out of 5.0
Brilliant Earth makes beautiful conflict free and eviromentally conscious wedding rings. My husband had found them after we had gone to a couple of places and asked about the conflict free certification. Once we started reading and learning about all the loopholes around getting the certification he came acrosse Brilliant Earth. The diamonds are Canadian mined and the platinum is partially recycled. They also give 5% of the proceeds back to African Communities that are harmed by the diamong mining process. The ring is gorgeous and the service was wonderful. I get lots of compliments on the ring and I am happy to know that if came from a company doing great things.
Services Used: Jewelry
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btlewis
Wedding:
8/22/2009
 
5.0 out of 5.0
We bought both of our rings from the Brilliant Earth website. My ring is a conflict free diamond wedding band and my husband's is a recycled gold wedding band. Not only does this company make conflict free jewelry, they also donate 5% of profits to African communities harmed by the diamond industry.

Our rings are beautiful and we could not be happier with this company! This one is a no brainer: gorgeous jewelry and a company that has ethics!
Services Used: Jewelry
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Kerianne
Wedding:
8/13/2009
 
5.0 out of 5.0
Amazing. Don't be discouraged if you don't live in California. We live in Rhode Island and bought our bands online, communicated on a one-on-one basis with BE through email and telephone. They are all that is missing in customer service these days. For our green wedding we chose to forgo a diamond engagement ring but they sell conflict free. We also opted for recycled platinum bands....really wide ones. They are beautiful comfort fit bands. All of their jewelry is made from responsibly mined golds, platinums, silvers, etc. Their stones are also responsibly mined and they even give 5% of their profits to benefit communities devistated by the jewelry trade....all that and exceptional customer service too!
Services Used: Jewelry
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Patricia W
Wedding:
8/1/2009
 
5.0 out of 5.0
Brilliant Earth provided exactly what my husband was looking for when he went to buy an engagement ring: A beautiful, unique ring that was produced without causing suffering and death. I feel good knowing that Brilliant Earth used only responsibly sourced gems and recycled metals to make my ring, and am proud of my husband for his good taste! Naturally, we went back together to pick out our wedding rings. We are lucky to be able to visit the San Francisco office, where the staff were helpful and not at all pushy, but their website also seems easy to use for those who are not in the area.
Services Used: Jewelry
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JlovesB
Wedding:
8/1/2009
 
4.5 out of 5.0
I LOVE my rings from Brilliant Earth. My husband got my engagement ring here (beautiful!) and we went back to look for wedding rings. The womens' bands are great and seem like a good value. The mens' bands seemed a bit expensive - same price for a metal band as for one with diamonds. We ended up getting my band here while my husband got his elsewhere.

They are very professional and take care of you while you are there. They send you emails and keep in contact with you. They also carry only conflict-free diamonds, a huge plus. I would definitely recommend checking them out if you want to be cared for!
Services Used: Jewelry
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Erin
Wedding:
7/11/2009
 
5.0 out of 5.0
My engagement ring is a gorgeous sapphire with small diamonds on either side set in antique scroll band. It is a beautiful and unique piece I will cherish for years to come. I look forward to purchasing a wedding band to match. Anyone who has seen the ring has expressed the same.Our rep at Brilliant Earth was very professional and helpful. I love telling people the positive impact Brilliant Earth has from both an ecological and human rights perspective. It is great to know exactly where the gems and diamonds were mined and what the practices are in those respective countries. Not to forget the recycled metals.
Services Used: Jewelry
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toliveoil
Wedding:
7/5/2009
 
5.0 out of 5.0
Even though this is an online jeweler, which I have to say made me a little bit nervous, they were friendly, knowledgeable, and extremely helpful in making our choices. Most importantly, all of their gemstones are certified conflict free and their gold and platinum is socially responsibly mined. Which, to us, was a big selling point. My ring is absolutely beautiful, and I can feel great about wearing it, too.
Services Used: Jewelry
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annamm
Wedding:
7/4/2009
 
5.0 out of 5.0
Beautiful, ethical rings... who could ask for more? Plus they were extremely flexible with resizing... though the rings were bought in San Francisco, the wedding was in Pennsylvania, and when the wedding band didn't fit, though it was past the 30 day window, they understood the logistics and still resized it for free. Fantastic!
Services Used: Jewelry
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Ben
Wedding:
6/20/2009
 
4.8 out of 5.0
We LOVED Brilliant Earth. We had a lot of specific questions so were put in touch with the gemologist on site who we were then continually in touch with. She was so informed and helpful, and she never got fed up with our many questions.

It was very important to us that we buy a truly conflict-free diamond, and Brilliant Earth was the only place we found where we could be confident the diamond was conflict-free. We found the prices comparable to other places we looked at for diamonds as well. We bought our diamond there and the ring setting at a local store.

Although all U.S. jewelers are required to comply with the Kimberly Process, there a lot of loopholes in the Kimberly Process. For example, a diamond's point of origin may be listed as a country that doesn't even have diamond mines, meaning the diamonds were mined somewhere else, then cut or polished in another country, etc. So diamonds from conflict countries could have entered the supply chain at certain points.
Services Used: Jewelry
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