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Brilliant Earth

San Francisco , CA
CONTACT US
CONTACT US

LOCATION

26 O'Farrell
San Francisco, CA 94108 US (map)

PHONE

800-691-0952

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at www.brilliantearth.com.
Brilliant Earth is the global leader in ethically sourced fine jewelry. Shop at www.brilliantearth.com. Read less
Jewelry

PHOTOS

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INFO FOR JEWELRY

What kind of jewelry do you offer?
Antique Accessories, Antique Engagement Rings, Antique Wedding Bands, Custom Engagement Rings, Custom Wedding Bands, Designer Engagement Rings, Designer Wedding Bands

REVIEWS

4.9
out of 5.0
4.9/5.0
4.9/5.0
4.9/5.0
4.8/5.0
4.9/5.0
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Erin
Wedding:
8/10/2013
5.0/5.0
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, or just-because pieces!

My fiancé and I designed my engagement ring at Brilliant Earth with Mary and will definitely be returning to design my wedding band. We're lucky enough to live near San Francisco and visit the brick-and-mortar Brilliant Earth studio. It's an extremely classy, yet casual affair and someplace that we always look forward to visiting.

Sitting in the sunny penthouse studio and examining diamonds is only the beginning. Mary taught us so much about diamond and metal characteristics and never tried to up-sell us. We had private appointments with her where we looked at any diamonds we chose from the BE website as well as some that Mary selected from their private collection.

Mary listened to what we wanted and was very good about making our budget go the mile. Even though all of BE's diamonds and metals are extremely ethical and earth-friendly, their prices are comparable to Blue Nile and others. We ended up with an unusual emerald-cut diamond in a beautiful custom setting and were kept in the loop through every step of the process: artist renderings, CAD drawings, wax mold, and the final product. Mary oversaw the entire process and was able to convey our vision to the artists at each step. She was also able to advise us on how to get the look we wanted AND ensure that our diamond is secure in a structurally-sound setting.

Everyone at Brilliant Earth with whom we interacted was professional, friendly, and extremely helpful. If you are a stickler for amazing customer service and want a personal relationship with a jeweler you can trust, go to Brilliant Earth! Also don't forget to eat/grab a few of their fair-trade chocolates from the lobby ;)
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, Read more...
This is hands-down the most amazingly enjoyable jewelry shopping/design experience you can choose for engagement, bridal, or just-because pieces!

My fiancé and I designed my engagement ring at Brilliant Earth with Mary and will definitely be returning to design my wedding band. We're lucky enough to live near San Francisco and visit the brick-and-mortar Brilliant Earth studio. It's an extremely classy, yet casual affair and someplace that we always look forward to visiting.

Sitting in the sunny penthouse studio and examining diamonds is only the beginning. Mary taught us so much about diamond and metal characteristics and never tried to up-sell us. We had private appointments with her where we looked at any diamonds we chose from the BE website as well as some that Mary selected from their private collection.

Mary listened to what we wanted and was very good about making our budget go the mile. Even though all of BE's diamonds and metals are extremely ethical and earth-friendly, their prices are comparable to Blue Nile and others. We ended up with an unusual emerald-cut diamond in a beautiful custom setting and were kept in the loop through every step of the process: artist renderings, CAD drawings, wax mold, and the final product. Mary oversaw the entire process and was able to convey our vision to the artists at each step. She was also able to advise us on how to get the look we wanted AND ensure that our diamond is secure in a structurally-sound setting.

Everyone at Brilliant Earth with whom we interacted was professional, friendly, and extremely helpful. If you are a stickler for amazing customer service and want a personal relationship with a jeweler you can trust, go to Brilliant Earth! Also don't forget to eat/grab a few of their fair-trade chocolates from the lobby ;) Read less
Services Used: Jewelry
Default vendor profile pic
Michelle
Wedding:
8/3/2013
5.0/5.0
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous hammered bands - his in white gold, and mine in yellow - and they're just so perfect for us. But it was so hard to choose! BE has incredible selection, and everything is so beautiful (and it helps to know that the gold is recycled and the diamonds are non-conflict!). I was torn between two rings, and the people at Brilliant Earth were so kind and helpful - they sent photos of each ring next to the ring we'd chosen for him, and alongside a ring that was similar to my engagement ring so I could see how they stacked up. It made my decision easy! It was as good as going into a store! We love our rings. :)
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous Read more...
Since my engagement ring came from Brilliant Earth, we wanted our wedding rings to follow suit. We picked out gorgeous hammered bands - his in white gold, and mine in yellow - and they're just so perfect for us. But it was so hard to choose! BE has incredible selection, and everything is so beautiful (and it helps to know that the gold is recycled and the diamonds are non-conflict!). I was torn between two rings, and the people at Brilliant Earth were so kind and helpful - they sent photos of each ring next to the ring we'd chosen for him, and alongside a ring that was similar to my engagement ring so I could see how they stacked up. It made my decision easy! It was as good as going into a store! We love our rings. :) Read less
Services Used: Jewelry
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gabeh
Wedding:
7/28/2013
5.0/5.0
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a guarantee that it is ethically sourced. In fact, it's the only place I found who can go beyond the Kimberly Process and actually guarantee that the diamond sourcing is not contributing to child labor, conflicts, unfair wages, etc.
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a Read more...
I had an amazing experience with Brilliant Earth, and I recommend it to anyone looking for a quality ring, with a guarantee that it is ethically sourced. In fact, it's the only place I found who can go beyond the Kimberly Process and actually guarantee that the diamond sourcing is not contributing to child labor, conflicts, unfair wages, etc. Read less
Services Used: Jewelry
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Tracy
Wedding:
7/13/2013
5.0/5.0
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly!
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in Read more...
I ordered my wedding band from Brilliant Earth and was a little nervous about having something so valuable coming to me in the mail... which resulted in me calling them no less than 3 times to confirm it was safe in transit. Each time Sharon and her staff were understanding and patient -- even downright cheerful -- in dealing with my neurosis. The ring itself is GORGEOUS, and knowing it's ethically sourced means I can wear it with pride. I could not recommend this company any more highly! Read less
Services Used: Jewelry
Default vendor profile pic
Nadiera
Wedding:
6/29/2013
5.0/5.0
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little more, but you'll also sleep better at night. My now husband surprised me with an engagement ring from Brilliant Earth last year. He was very nervous since we live in Hawaii and the showroom is in San Francisco, therefore he was designing a ring that he would not see until it was received on our end. The sales reps and consultants are extremely knowledgeable and were patient with all of this phone calls.
I passed through San Francisco earlier this year and picked out my wedding band. It was an easy 30-minute process. My sales rep showed me how the display band that I sort of liked could be altered to something that I liked better. When it arrived, I was extremely happy with the results.
We have received so many positive comments on the unique and timeless designs as well as the craftmanship. Think of it as and investment, and something you could pass on to the next generation.
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little Read more...
If you are interested in ethically-sourced metals and gemstones, then you should use Brilliant Earth. You may pay a little more, but you'll also sleep better at night. My now husband surprised me with an engagement ring from Brilliant Earth last year. He was very nervous since we live in Hawaii and the showroom is in San Francisco, therefore he was designing a ring that he would not see until it was received on our end. The sales reps and consultants are extremely knowledgeable and were patient with all of this phone calls.
I passed through San Francisco earlier this year and picked out my wedding band. It was an easy 30-minute process. My sales rep showed me how the display band that I sort of liked could be altered to something that I liked better. When it arrived, I was extremely happy with the results.
We have received so many positive comments on the unique and timeless designs as well as the craftmanship. Think of it as and investment, and something you could pass on to the next generation. Read less
Services Used: Jewelry
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Mrs. Noble
Wedding:
6/15/2013
5.0/5.0
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great rings wbhen it was time to pick out a weding band for him and myself! They are gorgeous!
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great Read more...
My husband picked the engagement ring from brilliant earth and we love it and so of course we went back for more great rings wbhen it was time to pick out a weding band for him and myself! They are gorgeous! Read less
Services Used: Jewelry
Default vendor profile pic
Rachel
Wedding:
6/14/2013
5.0/5.0
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and recycled gold makes me feel much better about my ring. Added to that - the ring's antique design is gorgeous and distinct from what I was finding at local jewelry stores.

I will say, though - the ring was packaged three boxes deep when I got it! Luckily, all forms of packaging were recyclable...
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and Read more...
I loved being able to order a ring from Brilliant Earth -- their policy of using only ethically sourced gemstones and recycled gold makes me feel much better about my ring. Added to that - the ring's antique design is gorgeous and distinct from what I was finding at local jewelry stores.

I will say, though - the ring was packaged three boxes deep when I got it! Luckily, all forms of packaging were recyclable... Read less
Services Used: Jewelry
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Katie L
Wedding:
6/8/2013
5.0/5.0
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in the past bought jewelry from Brilliant Earth and was pleased with both the purchased necklace and the customer service so we decided to begin our search with them. While we took a weekend trip to San Francisco, we popped over to Brilliant Earth to look at two rings we were debating between. Even though we didn't have an appointment and we there unannounced, they let us in and kindly showed us the two rings we were thinking of. It took only 15 minutes to get in, set up our account, see the rings, then we were on our way before the next appointment arrived. Fabulous customer service when they really didn't need to let us in without an appointment. To this day we are thankful for their kindness and flexibility to let us in for a quick peek.
We bought both my engagement ring and wedding ring there. They are stunning and perfect. My fiance was able to pick everything and put it together with the help of customer service over the phone. When we ordered my matching wedding ring, there was a delay in shipment (by only a day or two) and I received not only a call but an email letting me know.
Not only is my ring beautiful and very much me but it's something I can wear knowing with confidence that it was mined ethically. We appreciate all the paperwork and certifications that come with owning a Brilliant Earth ring. And the customer service is top notch. Very helpful, flexible, kind and on the ball. Would recommend them in a heartbeat. Thanks to Allison Stroud who made the call to let me know there was a delay in shipment. She was super kind and very informative.
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in Read more...
When we started discussing getting engaged, the only thing I requested for my ring was a conflict free diamond. I had in the past bought jewelry from Brilliant Earth and was pleased with both the purchased necklace and the customer service so we decided to begin our search with them. While we took a weekend trip to San Francisco, we popped over to Brilliant Earth to look at two rings we were debating between. Even though we didn't have an appointment and we there unannounced, they let us in and kindly showed us the two rings we were thinking of. It took only 15 minutes to get in, set up our account, see the rings, then we were on our way before the next appointment arrived. Fabulous customer service when they really didn't need to let us in without an appointment. To this day we are thankful for their kindness and flexibility to let us in for a quick peek.
We bought both my engagement ring and wedding ring there. They are stunning and perfect. My fiance was able to pick everything and put it together with the help of customer service over the phone. When we ordered my matching wedding ring, there was a delay in shipment (by only a day or two) and I received not only a call but an email letting me know.
Not only is my ring beautiful and very much me but it's something I can wear knowing with confidence that it was mined ethically. We appreciate all the paperwork and certifications that come with owning a Brilliant Earth ring. And the customer service is top notch. Very helpful, flexible, kind and on the ball. Would recommend them in a heartbeat. Thanks to Allison Stroud who made the call to let me know there was a delay in shipment. She was super kind and very informative. Read less
Services Used: Jewelry
Default vendor profile pic
Marjorie
Wedding:
6/8/2013
4.5/5.0
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO NOT leave this past the four to six week mark! After visiting several retailers who told us we might not receive the rings on time, I decided to go with an online vendor especially since the rings wouldn't be marked up as high and we could potentially get same quality or better with Brilliant Earth.

I would've given Brilliant Earth a 5/5 but my experience includes the visit to the showroom in San Francisco. Even though everything went smoothly ordering online and communicating by email and phone, I didn't feel that way after meeting a couple of the employees in person. Despite our flight arriving late, customer service was able to accommodate us to a next day appointment, which I'll admit we had arrived late to, but I thought they could've been more forgiving and friendly even though they knew we were coming in just to view a ring we had already purchased. We even viewed men's wedding bands so there was even potential there for another purchase. Anyway, not a huge deal but definitely something noted.
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO Read more...
One of the most important things we forgot about and left until almost last minute was the rings! Brides and grooms, DO NOT leave this past the four to six week mark! After visiting several retailers who told us we might not receive the rings on time, I decided to go with an online vendor especially since the rings wouldn't be marked up as high and we could potentially get same quality or better with Brilliant Earth.

I would've given Brilliant Earth a 5/5 but my experience includes the visit to the showroom in San Francisco. Even though everything went smoothly ordering online and communicating by email and phone, I didn't feel that way after meeting a couple of the employees in person. Despite our flight arriving late, customer service was able to accommodate us to a next day appointment, which I'll admit we had arrived late to, but I thought they could've been more forgiving and friendly even though they knew we were coming in just to view a ring we had already purchased. We even viewed men's wedding bands so there was even potential there for another purchase. Anyway, not a huge deal but definitely something noted. Read less
Services Used: Jewelry
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
4.9/5.0
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the complementary sizers sent to us, and a customer service rep personally emailed me to offer her help. When we did finally order our rings they came on exactly the day that BE said they would. And they were gorgeous. The only problem was that my ring was too small. It had a wide band But the sizers they sent were all for narrow bands. I rushed out to a local jeweler and got sized with a wide band (just needed a half size larger. The customer service rep sent us a shipping return label and we were able to get my ring sent back, resized, and returned to us in under a week. Though it was a little stressful, everything went smoothly. My ring now fits perfectly! I knocked half a star off on value for quality. Now that've been wearing my ring for a month it has become really scratched on the underside, on the sizing bar. I have not been particularly hard on it, but it seems to easily scratch. The top of the ring is still gorgeous, however. And my partner's ring doesn't seem to be scratching the way mine does. hers is super sparkly and gorgeous .... I'm a tad jealous! :)
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the Read more...
My partner and I spent many months drooling over our rings before we ordered them. Before ordering, we had the complementary sizers sent to us, and a customer service rep personally emailed me to offer her help. When we did finally order our rings they came on exactly the day that BE said they would. And they were gorgeous. The only problem was that my ring was too small. It had a wide band But the sizers they sent were all for narrow bands. I rushed out to a local jeweler and got sized with a wide band (just needed a half size larger. The customer service rep sent us a shipping return label and we were able to get my ring sent back, resized, and returned to us in under a week. Though it was a little stressful, everything went smoothly. My ring now fits perfectly! I knocked half a star off on value for quality. Now that've been wearing my ring for a month it has become really scratched on the underside, on the sizing bar. I have not been particularly hard on it, but it seems to easily scratch. The top of the ring is still gorgeous, however. And my partner's ring doesn't seem to be scratching the way mine does. hers is super sparkly and gorgeous .... I'm a tad jealous! :) Read less
Services Used: Jewelry

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26 O'Farrell, San Francisco, CA 94108 See On Map
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