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(4)

Buker Limo

Wilmington , DE

LOCATION

Wilmington, DE US
Please let this vendor know that you found them on the WeddingWire Network.
Transportation

REVIEWS

3.8
out of 5.0
4.0/5.0
3.6/5.0
4.0/5.0
3.6/5.0
3.9/5.0
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Jacqueline
Wedding:
6/28/2013
0.7/5.0
Of all the vendors we worked with on our wedding day, Buker Limo was truly the only one we were disappointed with. They are terrible on email which was especially difficult for us as we live abroad, so I had to rely on calling them from our skype account to their landline, which proved pricey as we didn't have the option of picking up a local phone. We spoke to a different person each time, and none of them ever quite got our reservation right...even when I called to confirm a few days before the wedding. On the day itself, Buker left the rest of our bridal party at the church because the driver hadn't been told by management that he needed to go back for them, and drove away with the "Just Married" sign that my 4th graders had made for me. This prevented us capturing my grandparents and that sign in any of our professional pictures, as the didn't get to our venue before when the photographers were supposed to leave. When I spoke to Nancy after the wedding, I couldn't believe how rude and accusatory she was...you would think that I was the one who owed her an apology. To me, that was what was most unforgivable...I would have happily given them an average review because of course mistakes happen, but a customer should never be made to feel that they are their fault, especially when they have in writing what the vendor was supposed to have done. With their failure to provide us with adequate service on our wedding day, they refunded us a measly $50 out of over the $1000 we paid. The only full stars I gave were for the service and professionalism that the chauffeurs provided us...management lost the rest with their attitude. I would not recommend them to anyone.
Of all the vendors we worked with on our wedding day, Buker Limo was truly the only one we were disappointed with. They Read more...
Of all the vendors we worked with on our wedding day, Buker Limo was truly the only one we were disappointed with. They are terrible on email which was especially difficult for us as we live abroad, so I had to rely on calling them from our skype account to their landline, which proved pricey as we didn't have the option of picking up a local phone. We spoke to a different person each time, and none of them ever quite got our reservation right...even when I called to confirm a few days before the wedding. On the day itself, Buker left the rest of our bridal party at the church because the driver hadn't been told by management that he needed to go back for them, and drove away with the "Just Married" sign that my 4th graders had made for me. This prevented us capturing my grandparents and that sign in any of our professional pictures, as the didn't get to our venue before when the photographers were supposed to leave. When I spoke to Nancy after the wedding, I couldn't believe how rude and accusatory she was...you would think that I was the one who owed her an apology. To me, that was what was most unforgivable...I would have happily given them an average review because of course mistakes happen, but a customer should never be made to feel that they are their fault, especially when they have in writing what the vendor was supposed to have done. With their failure to provide us with adequate service on our wedding day, they refunded us a measly $50 out of over the $1000 we paid. The only full stars I gave were for the service and professionalism that the chauffeurs provided us...management lost the rest with their attitude. I would not recommend them to anyone. Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.8/5.0
The limo driver was very helpful with getting us all in the limo.
The limo driver was very helpful with getting us all in the limo.
The limo driver was very helpful with getting us all in the limo. Read less
Services Used: Transportation
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Amanda
Wedding:
5/5/2012
4.8/5.0
Awesome! Their drivers were great and the cars was beautiful and clean. The only reason I didn't give them a full five stars is due to their email responses. They are not very responsive when it comes to email - which is the way I preferred to handle my wedding planning - but were awesome over the phone.
Awesome! Their drivers were great and the cars was beautiful and clean. The only reason I didn't give them a full five Read more...
Awesome! Their drivers were great and the cars was beautiful and clean. The only reason I didn't give them a full five stars is due to their email responses. They are not very responsive when it comes to email - which is the way I preferred to handle my wedding planning - but were awesome over the phone. Read less
Services Used: Transportation
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Jordan
Wedding:
12/2/2011
5.0/5.0
Buker Limo did an amazing job! We rented one of the Rolls Royce and a 10 person limo. The Rolls was BEAUTIFUL. Everyone loved it. Both cars were very clean, both on the inside and outside. You can tell that these people really take care of their cars and take pride in what they do. The drivers showed up in tuxes and helped me in to the car. When we arrived at the church, the driver helped me out, re-fluffed my dress, and straightened my train and veil before I walked down the aisle! When the ceremony was over, there was a red carpet laid out. Once again, they helped me back in to the limo and gave my husband and I a bottle of champagne. The limo with the bridal party also had champagne waiting for them! I am so glad that we used this company and we will definitely recommend them to other people who are looking for a limo!
Buker Limo did an amazing job! We rented one of the Rolls Royce and a 10 person limo. The Rolls was BEAUTIFUL. Everyone Read more...
Buker Limo did an amazing job! We rented one of the Rolls Royce and a 10 person limo. The Rolls was BEAUTIFUL. Everyone loved it. Both cars were very clean, both on the inside and outside. You can tell that these people really take care of their cars and take pride in what they do. The drivers showed up in tuxes and helped me in to the car. When we arrived at the church, the driver helped me out, re-fluffed my dress, and straightened my train and veil before I walked down the aisle! When the ceremony was over, there was a red carpet laid out. Once again, they helped me back in to the limo and gave my husband and I a bottle of champagne. The limo with the bridal party also had champagne waiting for them! I am so glad that we used this company and we will definitely recommend them to other people who are looking for a limo! Read less
Services Used: Transportation
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