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BusBank

Chicago , IL
CONTACT US
CONTACT US

LOCATION

Chicago, IL 60606 US (map)

PHONE

312-476-6154

WEBSITE

View website
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ABOUT US

The Service We Provide

The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a... Read more
The Service We Provide

The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a bus anytime, anywhere in North America. We make it EASY to get
exactly the right bus, at the right price, in the right place.

Our service includes motorcoaches, school buses, mini buses, executive and sleeper coaches and other
specialty vehicles, such as trolleys and double decker buses.

We don’t own buses. We're not local bus owners. We're not brokers. We're not just a reservation service.
We are transportation and event specialists with local knowledge of bus availability, bus quality, the best
routes, and seasonal events that impact bus transportation in hundreds of markets - thousands of cities -
across North America. By working with independent operators rather than owning buses, we maintain the
flexibility to create customized group transportation solutions that fit the specific needs of the customer and
situation. Many customers think of us as their group and event transportation manager!
How We Serve Customers

We are staffed to serve customers 24/7. To our knowledge, we are the only company of our kind that has
24/7 Customer Care with every charter we arrange.

Our Charter Bus Experts engage customers online and over the phone, depending on the preference of
the customer. Each charter movement is assigned an Account Executive, Event Manager and Quality
Assurance Specialist. We manage the process from planning to departure and continue to stand by for any
needs during travel and at the event. We’re also readily available after the event. Satisfied customers are our
commitment with every charter we arrange.

To better serve our customers, we invest in advanced processes and proprietary technology to deliver
increasingly superior customer experiences with every charter we arrange. We save customers time, money
and hassle. Through an ongoing dialogue with the bus operators we use, our goal is to establish a
consistently higher level of service that will be viewed as the industry standard. Read less
Transportation

PHOTOS

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INFO FOR TRANSPORTATION

What types of vehicles do you have in your fleet?
Motor Coach, Party Bus, Shuttle, Trolley
Schedule permitting, which of the following driving services do you provide?
Multi-Location Trip, One-Way Trip, Round Trip
Typically, what is the minimum rental time required to book your services during peak season?
4+ Hours

REVIEWS

3.6
out of 5.0
3.8/5.0
3.3/5.0
3.6/5.0
3.7/5.0
3.6/5.0
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Christina
Wedding:
11/12/2016
4.1/5.0
Great to work with. I didn't have my phone the day of the wedding, so I was a little nervous about them showing up on time and getting everyone to the venue. We were only running 10 minutes behind, which was no big deal in the scheme of things. Only problem was the town's police having them leave due to an obscure ordinance of not letting buses park there. Other than that, things worked out better than I expected.
Great to work with. I didn't have my phone the day of the wedding, so I was a little nervous about them showing up on time Read more...
Great to work with. I didn't have my phone the day of the wedding, so I was a little nervous about them showing up on time and getting everyone to the venue. We were only running 10 minutes behind, which was no big deal in the scheme of things. Only problem was the town's police having them leave due to an obscure ordinance of not letting buses park there. Other than that, things worked out better than I expected. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
4.7/5.0
Good service. Guests arrived just when we needed them too. Wedding transportation is expensive, but they offered a competitive price for the market.
Good service. Guests arrived just when we needed them too. Wedding transportation is expensive, but they offered a Read more...
Good service. Guests arrived just when we needed them too. Wedding transportation is expensive, but they offered a competitive price for the market. Read less
Services Used: Transportation
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Anonymous
Wedding:
Recently Married
4.7/5.0
We used BusBank to shuttle people from two hotels to the reception, a farm outside of Boulder, CO. The driver pulled right up to the barn to allow for elderly people to not have to walk, AND he made an additional stop for the bride & groom on the return journey- service was great, he was responsive and friendly, highly recommend BusBank!
We used BusBank to shuttle people from two hotels to the reception, a farm outside of Boulder, CO. The driver pulled right Read more...
We used BusBank to shuttle people from two hotels to the reception, a farm outside of Boulder, CO. The driver pulled right up to the barn to allow for elderly people to not have to walk, AND he made an additional stop for the bride & groom on the return journey- service was great, he was responsive and friendly, highly recommend BusBank! Read less
Services Used: Transportation
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Zorana
Wedding:
9/3/2016
5.0/5.0
My husband and I were just married over Labor Day weekend! We absolutely wanted a shuttle to our venue from the hotel which was about 30 minutes away. We went to a competitor originally and received a quote $500 more for a school bus when BusBank provided a quote for a charter bus (free upgrade for our safety)! We received an extremely timely and competitive quote from BusBank! They were extremely flexible with the payment as well - due within 30 days whereas the competitor wanted it immediately to hold the spot (wouldn't even let me wait until I received a new one in the mail). We had two return times and they were so nice about patiently waiting for us upon exiting the venue. As a bride, the shuttle was the last thing I wanted to worry about...and by using BusBank - I never did! It was the most seamless experience ever and everyone was extremely happy with it! Thank you for helping make our wedding day perfect!!!
My husband and I were just married over Labor Day weekend! We absolutely wanted a shuttle to our venue from the hotel Read more...
My husband and I were just married over Labor Day weekend! We absolutely wanted a shuttle to our venue from the hotel which was about 30 minutes away. We went to a competitor originally and received a quote $500 more for a school bus when BusBank provided a quote for a charter bus (free upgrade for our safety)! We received an extremely timely and competitive quote from BusBank! They were extremely flexible with the payment as well - due within 30 days whereas the competitor wanted it immediately to hold the spot (wouldn't even let me wait until I received a new one in the mail). We had two return times and they were so nice about patiently waiting for us upon exiting the venue. As a bride, the shuttle was the last thing I wanted to worry about...and by using BusBank - I never did! It was the most seamless experience ever and everyone was extremely happy with it! Thank you for helping make our wedding day perfect!!! Read less
Services Used: Transportation
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TPLovesBD
Wedding:
5/6/2016
4.6/5.0
This company was great. I worked mostly with Daniel Weed, who was quick to respond to every email.

The value of this company for my wedding transportation (2 trips to the venue, 1 trip from the venue) was great, and I believe w got a good deal.

The driver was a little rude and did not prepare his GPS in time to leave the hotel... with a little frustration and help from my bridal party, we still got to the venue on time. I contacted BusBank a few days later and they almost immediately responded to me and refunded my tip to the driver (since it was included in the contract)
This company was great. I worked mostly with Daniel Weed, who was quick to respond to every email.

The value of Read more...
This company was great. I worked mostly with Daniel Weed, who was quick to respond to every email.

The value of this company for my wedding transportation (2 trips to the venue, 1 trip from the venue) was great, and I believe w got a good deal.

The driver was a little rude and did not prepare his GPS in time to leave the hotel... with a little frustration and help from my bridal party, we still got to the venue on time. I contacted BusBank a few days later and they almost immediately responded to me and refunded my tip to the driver (since it was included in the contract) Read less
Services Used: Transportation
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Anonymous
Wedding:
1+ year ago
4.7/5.0
BusBank worked out extremely well for my wedding! We were transporting guests to the venue and then guests + bridal parties back from the venue and Scott at Busbank was super flexible and worked with me to modify my travel plans/times multiple times throughout the process. At one point, I got a little nervous about a month before the wedding because of the poor reviews I saw online, but that wasn't my experience at all. You won't get the specific bus/driver information until the day before the event, but on the day of the event, the bus was there early, was very easy to identify, was clean, and headed out to the venue right on time. We had no problems with the pick-up from the venue at the end of the night either. It was perfect and I appreciated how reliable the service was!
BusBank worked out extremely well for my wedding! We were transporting guests to the venue and then guests + bridal Read more...
BusBank worked out extremely well for my wedding! We were transporting guests to the venue and then guests + bridal parties back from the venue and Scott at Busbank was super flexible and worked with me to modify my travel plans/times multiple times throughout the process. At one point, I got a little nervous about a month before the wedding because of the poor reviews I saw online, but that wasn't my experience at all. You won't get the specific bus/driver information until the day before the event, but on the day of the event, the bus was there early, was very easy to identify, was clean, and headed out to the venue right on time. We had no problems with the pick-up from the venue at the end of the night either. It was perfect and I appreciated how reliable the service was! Read less
Services Used: Transportation
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Siobhan
Wedding:
9/12/2015
5.0/5.0
We are very satisfied with the professional service the BusBank provided our wedding guests. We requested a bus to pick up our guests at the hotel and bring to our Church and then back down to the hotel where the reception was and all went well and was a great experience for all. The staff in coordinating the logistics and sending payments were incredibly kind, flexible and wonderful to work with. I highly recommend BusBank for your transportation needs for your wedding or any other event you may need them for. Thank you BusBank!
We are very satisfied with the professional service the BusBank provided our wedding guests. We requested a bus to pick up Read more...
We are very satisfied with the professional service the BusBank provided our wedding guests. We requested a bus to pick up our guests at the hotel and bring to our Church and then back down to the hotel where the reception was and all went well and was a great experience for all. The staff in coordinating the logistics and sending payments were incredibly kind, flexible and wonderful to work with. I highly recommend BusBank for your transportation needs for your wedding or any other event you may need them for. Thank you BusBank! Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.2/5.0
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) from Falls Church Presbyterian Church. This is a three mile distance with two turns that should have taken 12 minute max. However, the bus took 25 minutes to get to the reception location. Our guests were unable to thus attend the reception on time, and we had to extend the cocktail hour to accommodate the lateness of the bus but it was still cut shorter than expected.

More importantly, after arriving at the reception location, the bus driver REFUSED to do an additional shuttle trip to pick up the BRIDAL PARTY and additional guests at the church. We were waiting for the bus to pick us and others up when we received a call from my mother that the bus driver is refusing services. This was already 40+ minutes after the first departure trip. In the contract, it CLEARLY states to shuttle as necessary. The bus driver stated that he was under strict instruction to only provide ONE trip. He refused to come pick up the rest of the guests despite discussing and reviewing the email contract by both my mother and the event manager of the reception facility. The bridal party and guests had to request uber cab company service and was thus VERY LATE (one hour after the expected arrival) to the Country Club / Reception and was unable to take the amount of pictures we wanted and requested/contracted for by the photographer.

The bus driver was rude to both my sister, Maid of Honor and mother as they tried to explain and read the contract as stated in the email sent to us.
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) Read more...
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) from Falls Church Presbyterian Church. This is a three mile distance with two turns that should have taken 12 minute max. However, the bus took 25 minutes to get to the reception location. Our guests were unable to thus attend the reception on time, and we had to extend the cocktail hour to accommodate the lateness of the bus but it was still cut shorter than expected.

More importantly, after arriving at the reception location, the bus driver REFUSED to do an additional shuttle trip to pick up the BRIDAL PARTY and additional guests at the church. We were waiting for the bus to pick us and others up when we received a call from my mother that the bus driver is refusing services. This was already 40+ minutes after the first departure trip. In the contract, it CLEARLY states to shuttle as necessary. The bus driver stated that he was under strict instruction to only provide ONE trip. He refused to come pick up the rest of the guests despite discussing and reviewing the email contract by both my mother and the event manager of the reception facility. The bridal party and guests had to request uber cab company service and was thus VERY LATE (one hour after the expected arrival) to the Country Club / Reception and was unable to take the amount of pictures we wanted and requested/contracted for by the photographer.

The bus driver was rude to both my sister, Maid of Honor and mother as they tried to explain and read the contract as stated in the email sent to us. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.5/5.0
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin hotel location. Two members of my wedding party and I contacted the emergency telephone number several times with no answer until I finally got a hold of Mr. Skip at approximately 6:30pm. I informed him that my guests where stranded at the Westin hotel (where the shuttles were to pick them at 520pm and 535pm and he informed me that the information that was given to them placed the pickup location at 111 perimeter center Atlanta GA. I informed him that this was the wrong address and asked him why I was not contacted about the fact that there was no one to pick up at the Atlanta perimeter hotel for 1 hour 10mins to make sure they were at the right place, and I was the one that had to call to find out what was going on; I also inquired why the 1st shuttle didn’t leave the hotel for the wedding venue to pick up guests at 545pm as stated by the contract. He just kept on saying that the sheet they received had a different address. Please note that I had to have some of my guests that had cars that were already at the wedding venue go back and pickup guests from the hotel, and also I had guests take cabs from the hotel to the venue which I had to reimburse them for prior to getting in touch with Mr. Skip. There was no problem until at 12:10am I was pulled aside by one of the bridesmaid who informed me that the shuttle drivers stated that the last shuttle would be leaving at 12:45am. I went outside to talk to the shuttle drivers and informed them as per the contract, the last shuttle should be leaving at 1:25am. They both stated that this was not what the sheet they received stated and were quite rude about it. I even told them that I have the email confirmation of the time pulled up on my smart phone and they refused to look at it. I stepped out of the bus and she immediately shut the door to the bus and stated no one was getting on.
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin Read more...
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin hotel location. Two members of my wedding party and I contacted the emergency telephone number several times with no answer until I finally got a hold of Mr. Skip at approximately 6:30pm. I informed him that my guests where stranded at the Westin hotel (where the shuttles were to pick them at 520pm and 535pm and he informed me that the information that was given to them placed the pickup location at 111 perimeter center Atlanta GA. I informed him that this was the wrong address and asked him why I was not contacted about the fact that there was no one to pick up at the Atlanta perimeter hotel for 1 hour 10mins to make sure they were at the right place, and I was the one that had to call to find out what was going on; I also inquired why the 1st shuttle didn’t leave the hotel for the wedding venue to pick up guests at 545pm as stated by the contract. He just kept on saying that the sheet they received had a different address. Please note that I had to have some of my guests that had cars that were already at the wedding venue go back and pickup guests from the hotel, and also I had guests take cabs from the hotel to the venue which I had to reimburse them for prior to getting in touch with Mr. Skip. There was no problem until at 12:10am I was pulled aside by one of the bridesmaid who informed me that the shuttle drivers stated that the last shuttle would be leaving at 12:45am. I went outside to talk to the shuttle drivers and informed them as per the contract, the last shuttle should be leaving at 1:25am. They both stated that this was not what the sheet they received stated and were quite rude about it. I even told them that I have the email confirmation of the time pulled up on my smart phone and they refused to look at it. I stepped out of the bus and she immediately shut the door to the bus and stated no one was getting on. Read less
Services Used: Transportation
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Elizabeth
Wedding:
4/29/2012
1.4/5.0
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was not responsive to emails, and the night of the wedding, the driver was extremely unpleasant. He told several of our guests on the ride to the wedding (including the groom himself!) that he hadn't been tipped at a wedding the previous weekend and didn't want it to happen again - totally unprofessional - and complained loudly through the 15 minute drive to the hotel at the end of the night that he had to wait for guests to board the bus until 10:05. (We had the bus service booked through 10:30, but the company apparently gave the driver incorrect information that we only had the service through 10:00). If I had to make the decision again, I'd pay a little more money and go with another transportation company.
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was Read more...
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was not responsive to emails, and the night of the wedding, the driver was extremely unpleasant. He told several of our guests on the ride to the wedding (including the groom himself!) that he hadn't been tipped at a wedding the previous weekend and didn't want it to happen again - totally unprofessional - and complained loudly through the 15 minute drive to the hotel at the end of the night that he had to wait for guests to board the bus until 10:05. (We had the bus service booked through 10:30, but the company apparently gave the driver incorrect information that we only had the service through 10:00). If I had to make the decision again, I'd pay a little more money and go with another transportation company. Read less
Services Used: Transportation

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Chicago, IL 60606 See On Map
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