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BusBank

Chicago , IL
CONTACT US
CONTACT US

LOCATION

Chicago, IL 60606 US (map)

PHONE

312-476-6154

WEBSITE

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ABOUT US

The Service We Provide

The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a... Read more
The Service We Provide

♦ The BusBank is a group and event transportation specialist. We are the industry pioneer and leader in
providing a single-source for chartering a bus anytime, anywhere in North America. We make it EASY to get
exactly the right bus, at the right price, in the right place.

♦ Our service includes motorcoaches, school buses, mini buses, executive and sleeper coaches and other
specialty vehicles, such as trolleys and double decker buses.

♦ We don’t own buses. We're not local bus owners. We're not brokers. We're not just a reservation service.
We are transportation and event specialists with local knowledge of bus availability, bus quality, the best
routes, and seasonal events that impact bus transportation in hundreds of markets - thousands of cities -
across North America. By working with independent operators rather than owning buses, we maintain the
flexibility to create customized group transportation solutions that fit the specific needs of the customer and
situation. Many customers think of us as their group and event transportation manager!
How We Serve Customers

♦ We are staffed to serve customers 24/7. To our knowledge, we are the only company of our kind that has
24/7 Customer Care with every charter we arrange.

♦ Our Charter Bus Experts engage customers online and over the phone, depending on the preference of
the customer. Each charter movement is assigned an Account Executive, Event Manager and Quality
Assurance Specialist. We manage the process from planning to departure and continue to stand by for any
needs during travel and at the event. We’re also readily available after the event. Satisfied customers are our
commitment with every charter we arrange.

♦ To better serve our customers, we invest in advanced processes and proprietary technology to deliver
increasingly superior customer experiences with every charter we arrange. We save customers time, money
and hassle. Through an ongoing dialogue with the bus operators we use, our goal is to establish a
consistently higher level of service that will be viewed as the industry standard. Read less
Transportation

INFO FOR TRANSPORTATION

What types of cars do you have in your fleet?
Motor Coach, Shuttle, Trolley
Do you have liability insurance?
Yes

REVIEWS

2.6
out of 5.0
2.9/5.0
2.1/5.0
2.8/5.0
2.9/5.0
2.4/5.0
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Anonymous
Wedding:
Recently Married
0.2/5.0
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) from Falls Church Presbyterian Church. This is a three mile distance with two turns that should have taken 12 minute max. However, the bus took 25 minutes to get to the reception location. Our guests were unable to thus attend the reception on time, and we had to extend the cocktail hour to accommodate the lateness of the bus but it was still cut shorter than expected.

More importantly, after arriving at the reception location, the bus driver REFUSED to do an additional shuttle trip to pick up the BRIDAL PARTY and additional guests at the church. We were waiting for the bus to pick us and others up when we received a call from my mother that the bus driver is refusing services. This was already 40+ minutes after the first departure trip. In the contract, it CLEARLY states to shuttle as necessary. The bus driver stated that he was under strict instruction to only provide ONE trip. He refused to come pick up the rest of the guests despite discussing and reviewing the email contract by both my mother and the event manager of the reception facility. The bridal party and guests had to request uber cab company service and was thus VERY LATE (one hour after the expected arrival) to the Country Club / Reception and was unable to take the amount of pictures we wanted and requested/contracted for by the photographer.

The bus driver was rude to both my sister, Maid of Honor and mother as they tried to explain and read the contract as stated in the email sent to us.
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) Read more...
First, the bus driver got "lost" despite provided directions to the reception location (Washington Golf and Country Club) from Falls Church Presbyterian Church. This is a three mile distance with two turns that should have taken 12 minute max. However, the bus took 25 minutes to get to the reception location. Our guests were unable to thus attend the reception on time, and we had to extend the cocktail hour to accommodate the lateness of the bus but it was still cut shorter than expected.

More importantly, after arriving at the reception location, the bus driver REFUSED to do an additional shuttle trip to pick up the BRIDAL PARTY and additional guests at the church. We were waiting for the bus to pick us and others up when we received a call from my mother that the bus driver is refusing services. This was already 40+ minutes after the first departure trip. In the contract, it CLEARLY states to shuttle as necessary. The bus driver stated that he was under strict instruction to only provide ONE trip. He refused to come pick up the rest of the guests despite discussing and reviewing the email contract by both my mother and the event manager of the reception facility. The bridal party and guests had to request uber cab company service and was thus VERY LATE (one hour after the expected arrival) to the Country Club / Reception and was unable to take the amount of pictures we wanted and requested/contracted for by the photographer.

The bus driver was rude to both my sister, Maid of Honor and mother as they tried to explain and read the contract as stated in the email sent to us. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.5/5.0
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin hotel location. Two members of my wedding party and I contacted the emergency telephone number several times with no answer until I finally got a hold of Mr. Skip at approximately 6:30pm. I informed him that my guests where stranded at the Westin hotel (where the shuttles were to pick them at 520pm and 535pm and he informed me that the information that was given to them placed the pickup location at 111 perimeter center Atlanta GA. I informed him that this was the wrong address and asked him why I was not contacted about the fact that there was no one to pick up at the Atlanta perimeter hotel for 1 hour 10mins to make sure they were at the right place, and I was the one that had to call to find out what was going on; I also inquired why the 1st shuttle didn’t leave the hotel for the wedding venue to pick up guests at 545pm as stated by the contract. He just kept on saying that the sheet they received had a different address. Please note that I had to have some of my guests that had cars that were already at the wedding venue go back and pickup guests from the hotel, and also I had guests take cabs from the hotel to the venue which I had to reimburse them for prior to getting in touch with Mr. Skip. There was no problem until at 12:10am I was pulled aside by one of the bridesmaid who informed me that the shuttle drivers stated that the last shuttle would be leaving at 12:45am. I went outside to talk to the shuttle drivers and informed them as per the contract, the last shuttle should be leaving at 1:25am. They both stated that this was not what the sheet they received stated and were quite rude about it. I even told them that I have the email confirmation of the time pulled up on my smart phone and they refused to look at it. I stepped out of the bus and she immediately shut the door to the bus and stated no one was getting on.
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin Read more...
On the day of the wedding, I got a call from one of my guest at 5:35pm stating that there was no shuttle at the Westin hotel location. Two members of my wedding party and I contacted the emergency telephone number several times with no answer until I finally got a hold of Mr. Skip at approximately 6:30pm. I informed him that my guests where stranded at the Westin hotel (where the shuttles were to pick them at 520pm and 535pm and he informed me that the information that was given to them placed the pickup location at 111 perimeter center Atlanta GA. I informed him that this was the wrong address and asked him why I was not contacted about the fact that there was no one to pick up at the Atlanta perimeter hotel for 1 hour 10mins to make sure they were at the right place, and I was the one that had to call to find out what was going on; I also inquired why the 1st shuttle didn’t leave the hotel for the wedding venue to pick up guests at 545pm as stated by the contract. He just kept on saying that the sheet they received had a different address. Please note that I had to have some of my guests that had cars that were already at the wedding venue go back and pickup guests from the hotel, and also I had guests take cabs from the hotel to the venue which I had to reimburse them for prior to getting in touch with Mr. Skip. There was no problem until at 12:10am I was pulled aside by one of the bridesmaid who informed me that the shuttle drivers stated that the last shuttle would be leaving at 12:45am. I went outside to talk to the shuttle drivers and informed them as per the contract, the last shuttle should be leaving at 1:25am. They both stated that this was not what the sheet they received stated and were quite rude about it. I even told them that I have the email confirmation of the time pulled up on my smart phone and they refused to look at it. I stepped out of the bus and she immediately shut the door to the bus and stated no one was getting on. Read less
Services Used: Transportation
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Elizabeth
Wedding:
4/29/2012
1.4/5.0
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was not responsive to emails, and the night of the wedding, the driver was extremely unpleasant. He told several of our guests on the ride to the wedding (including the groom himself!) that he hadn't been tipped at a wedding the previous weekend and didn't want it to happen again - totally unprofessional - and complained loudly through the 15 minute drive to the hotel at the end of the night that he had to wait for guests to board the bus until 10:05. (We had the bus service booked through 10:30, but the company apparently gave the driver incorrect information that we only had the service through 10:00). If I had to make the decision again, I'd pay a little more money and go with another transportation company.
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was Read more...
I was not happy with this vendor. The school bus rental was the best price I found, so that was nice, but this company was not responsive to emails, and the night of the wedding, the driver was extremely unpleasant. He told several of our guests on the ride to the wedding (including the groom himself!) that he hadn't been tipped at a wedding the previous weekend and didn't want it to happen again - totally unprofessional - and complained loudly through the 15 minute drive to the hotel at the end of the night that he had to wait for guests to board the bus until 10:05. (We had the bus service booked through 10:30, but the company apparently gave the driver incorrect information that we only had the service through 10:00). If I had to make the decision again, I'd pay a little more money and go with another transportation company. Read less
Services Used: Transportation
Bg5
Anonymous
Wedding:
2+ years ago
1.9/5.0
Everything was fine on the day of the event, although one of our buses did take a wrong turn and lost some time (but we had them scheduled early anyway). I also hear that the buses were nice and drivers fun. HOWEVER, dealing with this company beforehand was a nightmare. Our representative refused to take phone calls and would take a couple of days to get back via email.
Everything was fine on the day of the event, although one of our buses did take a wrong turn and lost some time (but we Read more...
Everything was fine on the day of the event, although one of our buses did take a wrong turn and lost some time (but we had them scheduled early anyway). I also hear that the buses were nice and drivers fun. HOWEVER, dealing with this company beforehand was a nightmare. Our representative refused to take phone calls and would take a couple of days to get back via email. Read less
Services Used: Travel
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Drewry
Wedding:
8/28/2010
4.7/5.0
Our wedding in rural Virginia would have been impossible had it not been for the bus rental we had from BusBank. The driver was a lovely and accommodating guy who got everyone where they needed to be on time and was totally understanding when things didn't stick exactly to schedule. Initially, there were a few problems with hearing back from the company to confirm details of the rental (via e-mail and telephone), but everything went smoothly on the weekend, and our guests were really happy to have the transportation to and from the venue to the hotel. The bus was clean and in good condition, and overall we would recommend this company to our friends and family - it made the weekend of our wedding much easier, safer, and more fun:)
Our wedding in rural Virginia would have been impossible had it not been for the bus rental we had from BusBank. The Read more...
Our wedding in rural Virginia would have been impossible had it not been for the bus rental we had from BusBank. The driver was a lovely and accommodating guy who got everyone where they needed to be on time and was totally understanding when things didn't stick exactly to schedule. Initially, there were a few problems with hearing back from the company to confirm details of the rental (via e-mail and telephone), but everything went smoothly on the weekend, and our guests were really happy to have the transportation to and from the venue to the hotel. The bus was clean and in good condition, and overall we would recommend this company to our friends and family - it made the weekend of our wedding much easier, safer, and more fun:) Read less
Services Used: Transportation
Wwnetwork 128
Paul
Wedding:
2/17/2009
5.0/5.0
Thanks for all of your help arranging this bus for our wedding. Our driver, Greg, was fantastic - everyone arrived at all destination points happy and safe. We had a wonderful time and were so grateful that this enormous piece of the puzzle went off without a hitch. You have no idea how many of our guests expressed their appreciation for the bus: navigating Chicago is a trial and the bus gave everyone piece of mind (and a great excuse to drink and party).
Thanks for all of your help arranging this bus for our wedding. Our driver, Greg, was fantastic - everyone arrived at all Read more...
Thanks for all of your help arranging this bus for our wedding. Our driver, Greg, was fantastic - everyone arrived at all destination points happy and safe. We had a wonderful time and were so grateful that this enormous piece of the puzzle went off without a hitch. You have no idea how many of our guests expressed their appreciation for the bus: navigating Chicago is a trial and the bus gave everyone piece of mind (and a great excuse to drink and party). Read less
Services Used: Rentals & Photobooths, Transportation
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wondercat007
Wedding:
9/14/2008
3.0/5.0
I did not like working with them at all. I didn't know where to begin with finding local bus service and even after an extensive internet search still came up with only these guys. They were difficult to work with, didn't respond very quickly and were pretty expensive. They wouldn't allow us to make any changes even if those changes occurred within the time that we paid for the bus.

This company is basically a middle man and contracts the actual company so you are paying them a fee for service which I did not know beforehand. I don't know how you go about finding the actual companies to provide the service, but I would suggest booking directly and not through this company.
I did not like working with them at all. I didn't know where to begin with finding local bus service and even after an Read more...
I did not like working with them at all. I didn't know where to begin with finding local bus service and even after an extensive internet search still came up with only these guys. They were difficult to work with, didn't respond very quickly and were pretty expensive. They wouldn't allow us to make any changes even if those changes occurred within the time that we paid for the bus.

This company is basically a middle man and contracts the actual company so you are paying them a fee for service which I did not know beforehand. I don't know how you go about finding the actual companies to provide the service, but I would suggest booking directly and not through this company. Read less
Services Used: Transportation
BusBank responded with the following comments:

First off, I would like to apologize for the unpleasant situation that occured. The BusBank is a large company, with many representatives. It sounds to me that one representative can be hurting the curve in realtionship to the quality of our service on this particular review. I would love to know who so it could be addresed. Responsiveness, reliability, quality, and professionalism is where we really shine, and why we have been so effective in providing transportation for weddings.

In regards to the comment "that we are just middle men", and it would be better to go direct. He/she is correct in the regard that we physically do not own buses, but wrong that we are just middle men. We have an extremley select group of contractual partners that are in our network. We are extremely pickey about who makes it in our network and take care of those that are. This allows us to not only provide you with the best equipment available (and not with whatever is on our lot), but also provide pricing extremley competitive due to the discounts we get because of the amount of business we bring to our partners.

While I can apprecciate the review, I wouls like to state we always strive for a great experience and competitive pricing. I would be happy to personally assist anyone in the future.
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JHJKH
Wedding:
8/31/2008
4.4/5.0
I rented a mini-shuttle bus for my wedding from the Bus Bank. Everyone in my wedding party and my family loved it. The driver was extremely professional and flexibile.
I rented a mini-shuttle bus for my wedding from the Bus Bank. Everyone in my wedding party and my family loved it. The Read more...
I rented a mini-shuttle bus for my wedding from the Bus Bank. Everyone in my wedding party and my family loved it. The driver was extremely professional and flexibile. Read less
Services Used: Transportation

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Chicago, IL 60606 See On Map
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