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Caela Scott Bridal & Formalwear

Holland , MI

LOCATION

11539 East Lakewood Boulevard, Suite 100
Holland, MI US 49424 (map)
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

Caela Scott Bridal & Formalwear is a full-service formalwear shop. Our customer service is outstanding as we spend all the needed time with our clients to ensure thier final decision is... Read more
Caela Scott Bridal & Formalwear is a full-service formalwear shop. Our customer service is outstanding as we spend all the needed time with our clients to ensure thier final decision is the perfect one! We specialize in bridal gowns, mother of the bride/groom dresses, bridesmaid dresses, tuxedo purchase and rental, prom and formal dresses.

For more information please contact at 616.355.1933 or at elaine@csbridals.com Read less
Dress & Attire

PHOTOS

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INFO FOR DRESS & ATTIRE

Who do you provide services for?
Bride, Bridesmaids, Father of the Bride, Father of the Groom, Flower Girls, Groom, Groomsmen, Mother of the Bride, Mother of the Groom, Ring Bearers
What accessories do you provide?
Hair Accessories, Jewelry, Veils

REVIEWS

4.5
out of 5.0
4.6/5.0
4.6/5.0
4.6/5.0
4.5/5.0
4.5/5.0
Sort by
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Anonymous
Wedding:
[Private]
5.0/5.0
I went into Caela Scott last night and I had an amazing time with my mom! Elaine and I had been communicating via email and she was always responding promptly. My mom and I were happy to see that when I got there they had already pulled some that they thought I would like. The staff was also very good and understanding of what I wanted in the dress! Great service. Im from Portage and I am willing to drive for their service!
I went into Caela Scott last night and I had an amazing time with my mom! Elaine and I had been communicating via email Read more...
I went into Caela Scott last night and I had an amazing time with my mom! Elaine and I had been communicating via email and she was always responding promptly. My mom and I were happy to see that when I got there they had already pulled some that they thought I would like. The staff was also very good and understanding of what I wanted in the dress! Great service. Im from Portage and I am willing to drive for their service! Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

So glad you had such a great experience! Always our number one goal!
Congrats again!!
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Anonymous
Wedding:
Recently Married
5.0/5.0
Caela Scott provided great service. They were professional and I felt comfortable the whole time. They also had a great selection of gowns and dresses for the bride, bridesmaid, and mother of the bride.
Caela Scott provided great service. They were professional and I felt comfortable the whole time. They also had a great Read more...
Caela Scott provided great service. They were professional and I felt comfortable the whole time. They also had a great selection of gowns and dresses for the bride, bridesmaid, and mother of the bride. Read less
Services Used: Dress & Attire
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Michelle
Wedding:
11/8/2013
5.0/5.0
This bridal store is a class act! 5 Stars all around from me!

This was one of the first bridal stores I visited for my wedding gown. My mother and I were very pleased with the service, everyone was professional and personal. I felt like they actually cared about me as a person, client and bride.

Seeing as this was one of the first stores I had gone to I left and didn't buy anything. Rachel did write down the three favorite dresses I had and we were on our way.

I had visited another bridal store later that week, Renee Austin in downtown Grand Rapids. I was appalled at the service I had received at Renee Austin. Dishonesty, lies and PRESSURE that I HAD to buy the dress that day. I was being pushed to make such a huge decision. I was angry and devastated. I turned down the dress due to Renee Austin's service there was no way they were getting my money, walked out the door with my mom and sister.

Twenty Minutes later I made a call to Caela Scott even though they were so busy they told me to come on in! They had my favorite dresses waiting in the dressing room from earlier that week. Heck, they even were excited to see me again!

Needless to say, I bought my dress through Caela Scott, because they were personable, caring, helpful and welcoming. I wanted them to have my money, they deserved the sale by the way they had represented this store.

I will always refer every bride to this store the ladies here are a class act!! You wont be disappointed.
This bridal store is a class act! 5 Stars all around from me!

This was one of the first bridal stores I visited Read more...
This bridal store is a class act! 5 Stars all around from me!

This was one of the first bridal stores I visited for my wedding gown. My mother and I were very pleased with the service, everyone was professional and personal. I felt like they actually cared about me as a person, client and bride.

Seeing as this was one of the first stores I had gone to I left and didn't buy anything. Rachel did write down the three favorite dresses I had and we were on our way.

I had visited another bridal store later that week, Renee Austin in downtown Grand Rapids. I was appalled at the service I had received at Renee Austin. Dishonesty, lies and PRESSURE that I HAD to buy the dress that day. I was being pushed to make such a huge decision. I was angry and devastated. I turned down the dress due to Renee Austin's service there was no way they were getting my money, walked out the door with my mom and sister.

Twenty Minutes later I made a call to Caela Scott even though they were so busy they told me to come on in! They had my favorite dresses waiting in the dressing room from earlier that week. Heck, they even were excited to see me again!

Needless to say, I bought my dress through Caela Scott, because they were personable, caring, helpful and welcoming. I wanted them to have my money, they deserved the sale by the way they had represented this store.

I will always refer every bride to this store the ladies here are a class act!! You wont be disappointed. Read less
Services Used: Dress & Attire
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Cindy
Wedding:
10/12/2013
5.0/5.0
May daughter and I and her groom's mom came into Caela Scott last night and had the most AMAZING experience. Ashley was very knowledgeable about wedding gowns, and took her cues from the bride to be. She made the appointment flow very smoothly, was kind and never pushy. Rachel provided additional information for us, and I had an opportunity to speak with Carrie today after the appointment. I would highly recommend this intimate, clean, upscale looking bridal store to anyone looking for a very unique personal one of a kind experience.
May daughter and I and her groom's mom came into Caela Scott last night and had the most AMAZING experience. Ashley was Read more...
May daughter and I and her groom's mom came into Caela Scott last night and had the most AMAZING experience. Ashley was very knowledgeable about wedding gowns, and took her cues from the bride to be. She made the appointment flow very smoothly, was kind and never pushy. Rachel provided additional information for us, and I had an opportunity to speak with Carrie today after the appointment. I would highly recommend this intimate, clean, upscale looking bridal store to anyone looking for a very unique personal one of a kind experience. Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

Thank you so much for your thoughtful review. We are so happy that you had such a great experience as that is our goal for each and every bride!
Thank you again!!
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Anonymous
Wedding:
Recently Married
5.0/5.0
This is the first place I stopped to look for dresses. I absolutely LOVED it. I worked with Kerri all three times I went in and I felt as though I was getting the 'NY Kleinfeld' experience in my home town! The service was amazing they made me feel like the only bride in the world! I was treated like a friend and not a customer!

Their prices are very comparable to other stores I looked at. We will be going back for bridesmaids dress and tuxes for the guys!

I LOVE WORKING WITH THE STAFF AT CAELA SCOTT!
I would HIGHLY RECOMMEND Caela Scott Bridal to any bride!
This is the first place I stopped to look for dresses. I absolutely LOVED it. I worked with Kerri all three times I went Read more...
This is the first place I stopped to look for dresses. I absolutely LOVED it. I worked with Kerri all three times I went in and I felt as though I was getting the 'NY Kleinfeld' experience in my home town! The service was amazing they made me feel like the only bride in the world! I was treated like a friend and not a customer!

Their prices are very comparable to other stores I looked at. We will be going back for bridesmaids dress and tuxes for the guys!

I LOVE WORKING WITH THE STAFF AT CAELA SCOTT!
I would HIGHLY RECOMMEND Caela Scott Bridal to any bride! Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

Thanks so much for your kind review!
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Anonymous
Wedding:
Recently Married
5.0/5.0
They were such a tremendous help. I would recommend them to any bride.
They were such a tremendous help. I would recommend them to any bride.
They were such a tremendous help. I would recommend them to any bride. Read less
Services Used: Dress & Attire
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Marrin
Wedding:
9/7/2013
5.0/5.0
This was an excellent experience. I was able to try on many dresses. The staff was helpful and personable. They made me feel welcome and most importantly like a bride. They listened and respected my budget. They are evening helping me ship my dress since I live in Texas.
This was an excellent experience. I was able to try on many dresses. The staff was helpful and personable. They made me Read more...
This was an excellent experience. I was able to try on many dresses. The staff was helpful and personable. They made me feel welcome and most importantly like a bride. They listened and respected my budget. They are evening helping me ship my dress since I live in Texas. Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

Thanks so much Marrin for your kind review! We'll get your dress out to you this week!
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Janelle
Wedding:
8/23/2013
5.0/5.0
After feeling very discouraged and searching for a dress for over 3 months, I called Caela's as a last minute decision. Not only were they very flexiable allowing me to stop by the store last minute notice, they also took the time to help me find my dream dress. Thank you so much for the great experience at your store! I would definately reccomend this to any bride! Very professional!
After feeling very discouraged and searching for a dress for over 3 months, I called Caela's as a last minute decision. Read more...
After feeling very discouraged and searching for a dress for over 3 months, I called Caela's as a last minute decision. Not only were they very flexiable allowing me to stop by the store last minute notice, they also took the time to help me find my dream dress. Thank you so much for the great experience at your store! I would definately reccomend this to any bride! Very professional! Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

Thanks so much Janelle! So happy that everything worked out and you had a great experience! Congrats again on your upcoming wedding!
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I found my wedding dress at Caela Scott. I thought I had my perfect dress all picked out when the owner, who was helping me try this dress on one more time showed me one and said, "This one looks good on everyone". I was reluctant to try it on, but my mother insisted I try it. That was it, it was the one. She was so right! I really appreciated her suggestion because if she would have never said anything, I would have never taken it off the rack. Service was very friendly and not pushy. They let me come back several times to make sure it was "the one" and bring family to see it on before the purchase. Great Prices!! Great experience!
I found my wedding dress at Caela Scott. I thought I had my perfect dress all picked out when the owner, who was helping Read more...
I found my wedding dress at Caela Scott. I thought I had my perfect dress all picked out when the owner, who was helping me try this dress on one more time showed me one and said, "This one looks good on everyone". I was reluctant to try it on, but my mother insisted I try it. That was it, it was the one. She was so right! I really appreciated her suggestion because if she would have never said anything, I would have never taken it off the rack. Service was very friendly and not pushy. They let me come back several times to make sure it was "the one" and bring family to see it on before the purchase. Great Prices!! Great experience! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Caela Scott is the BEST! Don't waste your time going to any other dress store! I bought my dress here and I couldn't be happier! The staff is amazing and I never felt pressured to purchase a dress here unlike all of the other stores I went to. They have a nice selection of dresses under $1,000 and the floor models were all in pristine condition, I never felt like I was trying on a dress that someone else already tried on. My experience was wonderful and I would definitely recommend Caela Scott!
Caela Scott is the BEST! Don't waste your time going to any other dress store! I bought my dress here and I couldn't be Read more...
Caela Scott is the BEST! Don't waste your time going to any other dress store! I bought my dress here and I couldn't be happier! The staff is amazing and I never felt pressured to purchase a dress here unlike all of the other stores I went to. They have a nice selection of dresses under $1,000 and the floor models were all in pristine condition, I never felt like I was trying on a dress that someone else already tried on. My experience was wonderful and I would definitely recommend Caela Scott! Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

Thank you so much for your kind review!
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Anonymous
Wedding:
1+ year ago
5.0/5.0
I had a great experience here!! I love that I could tell them my style and they pulled dresses they think I would like. Also they could get me appointments fast and picked out a great veil and jewelry that went with my dress.
I had a great experience here!! I love that I could tell them my style and they pulled dresses they think I would like. Read more...
I had a great experience here!! I love that I could tell them my style and they pulled dresses they think I would like. Also they could get me appointments fast and picked out a great veil and jewelry that went with my dress. Read less
Services Used: Dress & Attire
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Amanda
Wedding:
3/3/2013
5.0/5.0
Every is very professional and helpful. Not pushy like most other places.
Every is very professional and helpful. Not pushy like most other places.
Every is very professional and helpful. Not pushy like most other places. Read less
Services Used: Dress & Attire
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Ruth
Wedding:
11/10/2012
5.0/5.0
What a breath of fresh air! After shopping and shopping for "that perfect dress" finding bad service, no service, and disappointing dresses, I happened upon Caela Scott Bridal. The service made me feel like a bride - they were professional yet personal, accommodating yet helpful. I would recommend Caela Scott Bridal to any bride!!!!
What a breath of fresh air! After shopping and shopping for "that perfect dress" finding bad service, no service, and Read more...
What a breath of fresh air! After shopping and shopping for "that perfect dress" finding bad service, no service, and disappointing dresses, I happened upon Caela Scott Bridal. The service made me feel like a bride - they were professional yet personal, accommodating yet helpful. I would recommend Caela Scott Bridal to any bride!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
1+ year ago
5.0/5.0
Excellent selection of gowns and very helpful owner and staff. Beautiful, organized and clean store. Relaxed and professional atmosphere absolutely stress free experience while selecting my gown.
Excellent selection of gowns and very helpful owner and staff. Beautiful, organized and clean store. Relaxed and Read more...
Excellent selection of gowns and very helpful owner and staff. Beautiful, organized and clean store. Relaxed and professional atmosphere absolutely stress free experience while selecting my gown. Read less
Services Used: Dress & Attire
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LINDZEL
Wedding:
9/29/2012
5.0/5.0
One word- AMAZING!!!! Never in my life have I had such outstanding customer service!!! I was told about Caela Scott Bridal Shop by my soon to be sister-in-law. When we walked in the door we were aproached very quickly by the owner. She was an amazing woman, she knew her dresses well, she knew what would look best on me and even helped with my tag along ( a 6 month old ). We talked about kids, family and life!! She took the time to really get to know me as an individual and truely made me feel that the day was about me, and anything she could do to help she would. This is not my first marriage and my first shopping expierence was a horrible expierence, so I was hesitant to shop in the first place. But Elain was the best and made my day the BEST ONE EVER!!! Words can not say enough about this expierence, but I encourage others to try her out if you are looking for "YOUR DRESS" she knows just what to do!!! Thanks so much Elain and may God Bless your Bussiness!!!!!
One word- AMAZING!!!! Never in my life have I had such outstanding customer service!!! I was told about Caela Scott Bridal Read more...
One word- AMAZING!!!! Never in my life have I had such outstanding customer service!!! I was told about Caela Scott Bridal Shop by my soon to be sister-in-law. When we walked in the door we were aproached very quickly by the owner. She was an amazing woman, she knew her dresses well, she knew what would look best on me and even helped with my tag along ( a 6 month old ). We talked about kids, family and life!! She took the time to really get to know me as an individual and truely made me feel that the day was about me, and anything she could do to help she would. This is not my first marriage and my first shopping expierence was a horrible expierence, so I was hesitant to shop in the first place. But Elain was the best and made my day the BEST ONE EVER!!! Words can not say enough about this expierence, but I encourage others to try her out if you are looking for "YOUR DRESS" she knows just what to do!!! Thanks so much Elain and may God Bless your Bussiness!!!!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
Great service, great prices, friendly staff and most importantly they made you feel very welcome!!
Great service, great prices, friendly staff and most importantly they made you feel very welcome!!
Great service, great prices, friendly staff and most importantly they made you feel very welcome!! Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
7/7/2012
5.0/5.0
I had a great experience at Caela Scott Bridal. I made an appointment after work and had the place all to myself. The owner (Ellen) first found out which dresses I liked to get an idea of my preferences, but also suggested some additional gowns for me to try on based on my figure and what was flattering on me. I ended up with a wedding dress that was not at all what I had in mind going in, but it was just beautiful - not just in a magazine – but on ME. The gowns in this shop were VERY well taken care of, unlike other stores I went to, where the saleswomen practically “man-handled” their dresses, which were often stained or ripped. (very important if you have a short engagement and have to buy “off the rack” like me!) Best of all, the shop was quiet and each bride (and her mom/girls) had her own area to “model” the gowns – plus plenty of mock bouquets, jewelry and veils to try out different looks. These were so pretty, I ended up selecting my actual wedding flowers based on a bouquet in the shop.
I had a great experience at Caela Scott Bridal. I made an appointment after work and had the place all to myself. The Read more...
I had a great experience at Caela Scott Bridal. I made an appointment after work and had the place all to myself. The owner (Ellen) first found out which dresses I liked to get an idea of my preferences, but also suggested some additional gowns for me to try on based on my figure and what was flattering on me. I ended up with a wedding dress that was not at all what I had in mind going in, but it was just beautiful - not just in a magazine – but on ME. The gowns in this shop were VERY well taken care of, unlike other stores I went to, where the saleswomen practically “man-handled” their dresses, which were often stained or ripped. (very important if you have a short engagement and have to buy “off the rack” like me!) Best of all, the shop was quiet and each bride (and her mom/girls) had her own area to “model” the gowns – plus plenty of mock bouquets, jewelry and veils to try out different looks. These were so pretty, I ended up selecting my actual wedding flowers based on a bouquet in the shop. Read less
Services Used: Dress & Attire
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Lynalle918
Wedding:
6/16/2012
5.0/5.0
Absolutely LOVED Caela Scott! My mom and I were out shopping for her MOB dress, and stumbled upon Caela Scott. The facility was amazing - clean and nicely laid out, the staff was incredibly helpful, they had a great selection, and everything was fairly priced! They are incredibly good at their jobs - in fact, the dress my mom ended up getting is one she originally didn't want to try on, but the consultant said she should try it anyway -- voila! BEAUTIFUL! Hands-down the BEST dress for my mom! That proved they definitely know what they're doing :) Also, I ended up finding my hair piece there (an item I was incredibly stressed out about). Unfortunately I didn't get my bridal gown there (had purchased it before I heard about Caela Scott), but the first thing I said to my mom after leaving was, "I seriously wish I would've gotten my dress there! Loved it!"
Recommend this store to everybody :)
Absolutely LOVED Caela Scott! My mom and I were out shopping for her MOB dress, and stumbled upon Caela Scott. The Read more...
Absolutely LOVED Caela Scott! My mom and I were out shopping for her MOB dress, and stumbled upon Caela Scott. The facility was amazing - clean and nicely laid out, the staff was incredibly helpful, they had a great selection, and everything was fairly priced! They are incredibly good at their jobs - in fact, the dress my mom ended up getting is one she originally didn't want to try on, but the consultant said she should try it anyway -- voila! BEAUTIFUL! Hands-down the BEST dress for my mom! That proved they definitely know what they're doing :) Also, I ended up finding my hair piece there (an item I was incredibly stressed out about). Unfortunately I didn't get my bridal gown there (had purchased it before I heard about Caela Scott), but the first thing I said to my mom after leaving was, "I seriously wish I would've gotten my dress there! Loved it!"
Recommend this store to everybody :) Read less
Services Used: Dress & Attire
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Julie
Wedding:
12/21/2013
4.9/5.0
We had a wonderful experience! The service was friendly and professional. We are going to buy the brides dress here. Very helpful.
We had a wonderful experience! The service was friendly and professional. We are going to buy the brides dress here. Very Read more...
We had a wonderful experience! The service was friendly and professional. We are going to buy the brides dress here. Very helpful. Read less
Services Used: Dress & Attire
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Ashley
Wedding:
5/30/2014
4.7/5.0
In general we had a good experience with Caela Scott Bridal and Formalwear. We purchased our six bridesmaids' dresses from them. I had also tried on wedding dresses, but didn't find a dress I liked that fit in our budget. They had a good selection of bridesmaids' dresses with the ability to order multiple colors in many of the designs. Once I selected the style and color, we were able to schedule a day for all six of my bridesmaids to come and get fitted for the dress, which went smoothly. The representatives were very friendly and professional during all of our visits. It took a couple of months for the dresses to be delivered, but thankfully we had been on top of things and still received them in plenty of time before the wedding. One problem we ran into was that, though all of my girls got fitted for the dress, three of them received dresses that were far too big to have been their correct size. All three had to have significant alterations made so that the dress would even stay on them. Once they were altered (alterations were done by a third party, not Caela Scott), the dresses were comfortable and looked beautiful. Finally, although the dresses were a bit on the pricier side originally, Caela Scott offered us a discount (since we purchased a large quantity of the same dress) to make the price comparable to that of dresses from other bridal shops, which was very nice. Overall, we were pleased with the service and dresses we received from Caela Scott.
In general we had a good experience with Caela Scott Bridal and Formalwear. We purchased our six bridesmaids' dresses from Read more...
In general we had a good experience with Caela Scott Bridal and Formalwear. We purchased our six bridesmaids' dresses from them. I had also tried on wedding dresses, but didn't find a dress I liked that fit in our budget. They had a good selection of bridesmaids' dresses with the ability to order multiple colors in many of the designs. Once I selected the style and color, we were able to schedule a day for all six of my bridesmaids to come and get fitted for the dress, which went smoothly. The representatives were very friendly and professional during all of our visits. It took a couple of months for the dresses to be delivered, but thankfully we had been on top of things and still received them in plenty of time before the wedding. One problem we ran into was that, though all of my girls got fitted for the dress, three of them received dresses that were far too big to have been their correct size. All three had to have significant alterations made so that the dress would even stay on them. Once they were altered (alterations were done by a third party, not Caela Scott), the dresses were comfortable and looked beautiful. Finally, although the dresses were a bit on the pricier side originally, Caela Scott offered us a discount (since we purchased a large quantity of the same dress) to make the price comparable to that of dresses from other bridal shops, which was very nice. Overall, we were pleased with the service and dresses we received from Caela Scott. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
4.7/5.0
Great service. Helpful staff. Showed me everything I wanted to look at, had great suggestions. Friendly every time I was in there. Awesome dress experience.
Great service. Helpful staff. Showed me everything I wanted to look at, had great suggestions. Friendly every time I was Read more...
Great service. Helpful staff. Showed me everything I wanted to look at, had great suggestions. Friendly every time I was in there. Awesome dress experience. Read less
Services Used: Dress & Attire
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Heather
Wedding:
4/12/2014
4.6/5.0
This is a very nice shop. I wasn't exactly excited about finding a wedding dress, but I found one online that I loved and I emailed the shop, and they had it! They were very nice as well :)
This is a very nice shop. I wasn't exactly excited about finding a wedding dress, but I found one online that I loved and Read more...
This is a very nice shop. I wasn't exactly excited about finding a wedding dress, but I found one online that I loved and I emailed the shop, and they had it! They were very nice as well :) Read less
Services Used: Dress & Attire
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Yuliya
Wedding:
10/6/2012
4.3/5.0
I have worked with both Ashley and Kiley as my attendants to help me pick out the perfect wedding dress. I have come back multiple times, tried on many dresses and every time was treated with utmost professionalism and kindness. All of the people in the store are responsive, kind and courteous and definitely know their business. Ashley picked a dress for me that ended up being THE dress. They also have fantastic jewelry and accessories. All in all, they have great prices, quality service and very friendly staff - I would definitely recommend Caela Scott Bridal to any bride-to-be.
I have worked with both Ashley and Kiley as my attendants to help me pick out the perfect wedding dress. I have come back Read more...
I have worked with both Ashley and Kiley as my attendants to help me pick out the perfect wedding dress. I have come back multiple times, tried on many dresses and every time was treated with utmost professionalism and kindness. All of the people in the store are responsive, kind and courteous and definitely know their business. Ashley picked a dress for me that ended up being THE dress. They also have fantastic jewelry and accessories. All in all, they have great prices, quality service and very friendly staff - I would definitely recommend Caela Scott Bridal to any bride-to-be. Read less
Services Used: Dress & Attire
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Jacqueline
Wedding:
7/7/2012
2.2/5.0
I went into Caela Scott Bridal thinking they would take care of everything and make me feel like number 1. Everything went fine when it came to picking out my dress and paying them to order it. After that it was a disaster.

They called and let me know that the dress was ready for pick up at that time i had my fiance come with me to order tuxes for the guys and get measured. Later the guys went in there to get fitted and none of them were on my list they were under a TOTALLY DIFFERENT brides name. Then they billed my credit card without authorization, I left a voicemail saying not to and instead they did. When I called to inquire Elaine was very short and rude with me. NOT HAPPY! And to top it off I had to call her to get the status of my guys' tuxes and Elaine telles me she doesn't need to contact me she will let the guys know.

I am not happy at all with the service I recieved from them, they were rude to me. I will say I LOVE my dress from Mori Lee but with all that hassel I could have gone somewhere else, got the same dress and better service. I will never reccommend them to anyone. My Fiance and I are both not happy with them at all.
I went into Caela Scott Bridal thinking they would take care of everything and make me feel like number 1. Everything went Read more...
I went into Caela Scott Bridal thinking they would take care of everything and make me feel like number 1. Everything went fine when it came to picking out my dress and paying them to order it. After that it was a disaster.

They called and let me know that the dress was ready for pick up at that time i had my fiance come with me to order tuxes for the guys and get measured. Later the guys went in there to get fitted and none of them were on my list they were under a TOTALLY DIFFERENT brides name. Then they billed my credit card without authorization, I left a voicemail saying not to and instead they did. When I called to inquire Elaine was very short and rude with me. NOT HAPPY! And to top it off I had to call her to get the status of my guys' tuxes and Elaine telles me she doesn't need to contact me she will let the guys know.

I am not happy at all with the service I recieved from them, they were rude to me. I will say I LOVE my dress from Mori Lee but with all that hassel I could have gone somewhere else, got the same dress and better service. I will never reccommend them to anyone. My Fiance and I are both not happy with them at all. Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

I have a reponse and will be following up on this in full tomorrow.
My staff and I are shocked at this review.
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Anna
Wedding:
7/7/2012
1.6/5.0
I can concur with Jacqueline about rudeness. I was the mother of the groom I went in to help Jacqueline get final fitting for her dress and something I remain very unhappy was after I paid for the rest of Jacqueline's dress. Jacqueline specifically questioned what would the cost for alterations? One of the Caela staff members looked up what it would cost to add Cinderella sleeves to Jacki's wedding dress and told Jacqueline the dress fit her like a glove and although she couldn't find the exact pricing that she estimated it would cost approximately $60.00. Well neither the groom or bridal family is happy that the alterations turned out to be $250.00 that is almost half the price of the dress. So much for fitting like a glove. I had every intentions of taking Jacqueline dress to our alterations shop our family uses if we felt the quote was to high. With the staff member quoting approximately $60.00 we just chose to leave the dress there since they were taking a sash that came with the dress and just making sleeves with it.


When Jacqueline complained to the alterations lady she allowed her leniency on making payment but said if she didn't come back and pay for the rest of the $150.00 she would just take Jacqueline wedding dress back now how do you justify taking a wedding gown away from the bride after both the shop and alterations overly charged or made a huge mistake by misquoting. My goal was to relieve Jacqueline of further payment on this dress and now 2 days before the wedding they drop a bomb of excessive alterations charges. I find the alterations for Caela Scott seriously dishonest $250.00 is not justifiable and Caela Scott that they continue to think lack of professionalism is acceptable it seems they do nothing to make thing right for the customer they treat rudely and overcharge. We will not be using Caela Scott for future weddings even if our kids have to stand in wedding we will refuse to work with them from here on out. We will travel to Grand Rapids if need be.

Anna Trujillo
I can concur with Jacqueline about rudeness. I was the mother of the groom I went in to help Jacqueline get final fitting Read more...
I can concur with Jacqueline about rudeness. I was the mother of the groom I went in to help Jacqueline get final fitting for her dress and something I remain very unhappy was after I paid for the rest of Jacqueline's dress. Jacqueline specifically questioned what would the cost for alterations? One of the Caela staff members looked up what it would cost to add Cinderella sleeves to Jacki's wedding dress and told Jacqueline the dress fit her like a glove and although she couldn't find the exact pricing that she estimated it would cost approximately $60.00. Well neither the groom or bridal family is happy that the alterations turned out to be $250.00 that is almost half the price of the dress. So much for fitting like a glove. I had every intentions of taking Jacqueline dress to our alterations shop our family uses if we felt the quote was to high. With the staff member quoting approximately $60.00 we just chose to leave the dress there since they were taking a sash that came with the dress and just making sleeves with it.


When Jacqueline complained to the alterations lady she allowed her leniency on making payment but said if she didn't come back and pay for the rest of the $150.00 she would just take Jacqueline wedding dress back now how do you justify taking a wedding gown away from the bride after both the shop and alterations overly charged or made a huge mistake by misquoting. My goal was to relieve Jacqueline of further payment on this dress and now 2 days before the wedding they drop a bomb of excessive alterations charges. I find the alterations for Caela Scott seriously dishonest $250.00 is not justifiable and Caela Scott that they continue to think lack of professionalism is acceptable it seems they do nothing to make thing right for the customer they treat rudely and overcharge. We will not be using Caela Scott for future weddings even if our kids have to stand in wedding we will refuse to work with them from here on out. We will travel to Grand Rapids if need be.

Anna Trujillo Read less
Services Used: Wedding Planning
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Anonymous
Wedding:
Recently Married
1.2/5.0
awful. went into the store after making an appointment, had my wedding party drive from hours away, and we were rushed the entire time, after just 35 min our "turn was up". Most of the party never even had a chance to try on and the bride hadn't found a decent dress yet. The whole experience sucked. It was crowded and busy, they were overbooked, and noone could help us. Then we were pressured tomake our purchases and treated rudely when we werent ready to decide on their overpriced merchandise.
awful. went into the store after making an appointment, had my wedding party drive from hours away, and we were rushed the Read more...
awful. went into the store after making an appointment, had my wedding party drive from hours away, and we were rushed the entire time, after just 35 min our "turn was up". Most of the party never even had a chance to try on and the bride hadn't found a decent dress yet. The whole experience sucked. It was crowded and busy, they were overbooked, and noone could help us. Then we were pressured tomake our purchases and treated rudely when we werent ready to decide on their overpriced merchandise. Read less
Services Used: Dress & Attire
Caela Scott Bridal & Formalwear responded with the following comments:

I as the owner, am apologizing on behalf of my staff. If you read through 98% of our reviews they are rave reviews. I'm sorry your experience was not as many others but I as the owner left the staff short staffed as my father passed away. I wish I could have been there to assist you in your search for your perfect dress. I only wish that before posting such a review you would have called to speak to me. Once again, this is never the normal experience with our shop. My apologies.

DEALS

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11539 East Lakewood Boulevard, Suite 100, Holland, MI 49424 See On Map
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