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Cake Carousel, Inc

Richardson , TX

LOCATION

Richardson, TX 75080 US

PHONE

972-690-4628

WEBSITE

View website
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Wedding Cake

REVIEWS

3.9
out of 5.0
3.8/5.0
3.8/5.0
4.0/5.0
4.0/5.0
3.9/5.0
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Private User
Wedding:
10/5/2013
5.0/5.0
The ladies at Cake Carousel were fabulous to work with. Their enthusiasm was contagious. The product was gorgeous and absolutely delicious. We brought a photograph of what the bride wanted and they duplicated it exactly. I love Cake Carousel and will use them again.
The ladies at Cake Carousel were fabulous to work with. Their enthusiasm was contagious. The product was gorgeous and Read more...
The ladies at Cake Carousel were fabulous to work with. Their enthusiasm was contagious. The product was gorgeous and absolutely delicious. We brought a photograph of what the bride wanted and they duplicated it exactly. I love Cake Carousel and will use them again. Read less
Services Used: Wedding Cake
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Elizabeth
Wedding:
7/28/2012
4.0/5.0
Cake Carousel provided us with both a groom's cake and a bride's cake. For the bride's cake, we did 4 tiers with 2 tiers being fake and then serving the guests sheet cake as we were cutting the cakes. This was to help cut down on the line and have cake out to our guests as quickly as possible. The groom's cake was a little more detailed and it turned out perfect! We did order more cake than we thought necessary (we even had a lot of people cancel/back out at the last moment), but we had no cake left over, minus the traditional top tier. However, their portions were more generous than we had anticipated (definitely NOT a bad thing in our minds) so I would keep this in mind if you would like to have left over cake. (This could also be due to something happening at our venue as well). All in all, Cake Carousel provided beautiful designs, delicious cake and great service. We can't wait to eat our top tier on our first anniversary.
Cake Carousel provided us with both a groom's cake and a bride's cake. For the bride's cake, we did 4 tiers with 2 tiers Read more...
Cake Carousel provided us with both a groom's cake and a bride's cake. For the bride's cake, we did 4 tiers with 2 tiers being fake and then serving the guests sheet cake as we were cutting the cakes. This was to help cut down on the line and have cake out to our guests as quickly as possible. The groom's cake was a little more detailed and it turned out perfect! We did order more cake than we thought necessary (we even had a lot of people cancel/back out at the last moment), but we had no cake left over, minus the traditional top tier. However, their portions were more generous than we had anticipated (definitely NOT a bad thing in our minds) so I would keep this in mind if you would like to have left over cake. (This could also be due to something happening at our venue as well). All in all, Cake Carousel provided beautiful designs, delicious cake and great service. We can't wait to eat our top tier on our first anniversary. Read less
Services Used: Wedding Cake
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CarrieW
Wedding:
5/5/2012
5.0/5.0
Cake Carousel was great to work with for our wedding. All the cakes that we tried at the tasting were delicious, and we ultimately decided to go with a red velvet cake with buttercream icing. SO good and beautiful cake.
Cake Carousel was great to work with for our wedding. All the cakes that we tried at the tasting were delicious, and we Read more...
Cake Carousel was great to work with for our wedding. All the cakes that we tried at the tasting were delicious, and we ultimately decided to go with a red velvet cake with buttercream icing. SO good and beautiful cake. Read less
Services Used: Wedding Cake
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Lindsay
Wedding:
3/12/2011
5.0/5.0
We had originally planned to make our wedding cake ourselves, but a week before the wedding decided it was going to be too stressful, so we contacted Kelly at Cake Carousel. She was super accommodating and on such short notice, was still able to create our beautiful and most importantly, DELICIOUS wedding cake!! AMAZING
We had originally planned to make our wedding cake ourselves, but a week before the wedding decided it was going to be too Read more...
We had originally planned to make our wedding cake ourselves, but a week before the wedding decided it was going to be too stressful, so we contacted Kelly at Cake Carousel. She was super accommodating and on such short notice, was still able to create our beautiful and most importantly, DELICIOUS wedding cake!! AMAZING Read less
Services Used: Wedding Cake
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Jessemineclaire
Wedding:
10/16/2010
0.5/5.0
These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes to taste as well.

My sister fell in love with their buttercream and ordered a 30th birthday cake from them. It was one of the ugliest cakes I have ever seen...until I saw her shower cake...
I was in charge of ordering her shower cake. She warned me they would be rude to me on the phone but I thought, surely not. They are a small business, after all. I was wrong. I was told to call back the first time I attempted to order her cake. When I politely inquired of the best time to return the call I was met with further curt explanations of how busy they were. Okay, fine. When I called back to order the cake the woman literally sighed at me several times when I informed her that I lived in another state and could not come in to discuss the cake in person. When we picked up the cake, which was supposed to be pastel shades of pink, we found a hot pink cake. The word "Congratulations" nearly ran off the side of the cake, like someone did not realize how long it was. The cake was very obviously crooked and it was molded within 3 days. Sadly, the french cream that had been the saving grace of the 30th birthday cake was non-existent with this cake.

I would advise you to run screaming from this place.
These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes Read more...
These people are the worst when it comes to customer service and recently proved themselves to be the worst when it comes to taste as well.

My sister fell in love with their buttercream and ordered a 30th birthday cake from them. It was one of the ugliest cakes I have ever seen...until I saw her shower cake...
I was in charge of ordering her shower cake. She warned me they would be rude to me on the phone but I thought, surely not. They are a small business, after all. I was wrong. I was told to call back the first time I attempted to order her cake. When I politely inquired of the best time to return the call I was met with further curt explanations of how busy they were. Okay, fine. When I called back to order the cake the woman literally sighed at me several times when I informed her that I lived in another state and could not come in to discuss the cake in person. When we picked up the cake, which was supposed to be pastel shades of pink, we found a hot pink cake. The word "Congratulations" nearly ran off the side of the cake, like someone did not realize how long it was. The cake was very obviously crooked and it was molded within 3 days. Sadly, the french cream that had been the saving grace of the 30th birthday cake was non-existent with this cake.

I would advise you to run screaming from this place. Read less
Services Used: Wedding Cake
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stephbarber
Wedding:
6/26/2010
5.0/5.0
Both my cake and the groom's cake were absolutely perfect for us. My groom decided that he wanted a Kyle Field cake (field at A&M university) replica...we were nervous if they could do it or not once we showed them the pictures since it would be huge...but Kelli just said OK, and it was a HUGE HIT at our wedding...thanks Kelli :)
Both my cake and the groom's cake were absolutely perfect for us. My groom decided that he wanted a Kyle Field cake (field Read more...
Both my cake and the groom's cake were absolutely perfect for us. My groom decided that he wanted a Kyle Field cake (field at A&M university) replica...we were nervous if they could do it or not once we showed them the pictures since it would be huge...but Kelli just said OK, and it was a HUGE HIT at our wedding...thanks Kelli :) Read less
Services Used: Wedding Cake
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babyt6383
Wedding:
6/5/2010
4.8/5.0
Cake Carousel provided us with wonderful bride and grooms cakes. They created exactly what I had wanted and they tasted fantastic too.
Cake Carousel provided us with wonderful bride and grooms cakes. They created exactly what I had wanted and they tasted Read more...
Cake Carousel provided us with wonderful bride and grooms cakes. They created exactly what I had wanted and they tasted fantastic too. Read less
Services Used: Wedding Cake
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Stacey
Wedding:
3/20/2010
5.0/5.0
We were very pleased with our cakes from Cake Carousel. They by far had the best tasting cakes out of the cake tastings that we did! It is run by a mother daughter team and I was so impressed that the mother herself delivered the cakes and set them up! I would definitely recommend them.
We were very pleased with our cakes from Cake Carousel. They by far had the best tasting cakes out of the cake tastings Read more...
We were very pleased with our cakes from Cake Carousel. They by far had the best tasting cakes out of the cake tastings that we did! It is run by a mother daughter team and I was so impressed that the mother herself delivered the cakes and set them up! I would definitely recommend them. Read less
Services Used: Wedding Cake
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Anonymous
Wedding:
2+ years ago
3.2/5.0
Cake looked great but owner had to reschedule my appointments numerous times and even forgot to put my appointment on her schedule and didn't even say she was sorry when I showed up and she was doing a cake class. I believe she is running a successful business but needs to value her customers time better and provide better customer service.
Cake looked great but owner had to reschedule my appointments numerous times and even forgot to put my appointment on her Read more...
Cake looked great but owner had to reschedule my appointments numerous times and even forgot to put my appointment on her schedule and didn't even say she was sorry when I showed up and she was doing a cake class. I believe she is running a successful business but needs to value her customers time better and provide better customer service. Read less
Services Used: Wedding Cake
Default vendor profile pic
Anonymous
Wedding:
2+ years ago
3.5/5.0
One of the most important things for me at my wedding was to have a really great tasting cake. I wanted it simple but beautiful and the flavor to be excellent. A cake to remember. To find such a cake, tastings were done at eight different bakeries. I cared about this and was was willing to put in the time to get what I wanted.

I found a design I loved at Cake Carousel - and I was especially happy as I had grown up going to their bakery supply store owned by the same people. At the tasting, I received great customer service and their white chocolate cake won me over. It was moist, with a pronounced white chocolate flavor, but the only problem was that it was a bit dark.

Our consultant assured me that she would take care of that color problem and for the real wedding cake it would be white. This flavor cost extra (maybe around $80 to $100 extra) due to the time and expense of adding the white chocolate. But it was great, so we went with the white chocolate.

The day of the wedding the cake looked lovely - just the way I wanted it to. It had a nice white crumb and the pictures of it was wonderful. However, the flavor (which was so vital to me) just was not there. I can understand why it tasted a bit dry (I know such a large cake is hard to get right) but I have no idea why it DID NOT taste like white chocolate. I knew it was suppose to be white chocolate and I could not taste it at all. My mom and MOH had both tried it at the tasting and they agreed - not white chocolate flavored. Instead of being spectacular - it was a rather ordinary, vanilla-tasting cake.

So I liked the look of it - but was sad that all the effort I had put into finding something great ended up being ordinary.
One of the most important things for me at my wedding was to have a really great tasting cake. I wanted it simple but Read more...
One of the most important things for me at my wedding was to have a really great tasting cake. I wanted it simple but beautiful and the flavor to be excellent. A cake to remember. To find such a cake, tastings were done at eight different bakeries. I cared about this and was was willing to put in the time to get what I wanted.

I found a design I loved at Cake Carousel - and I was especially happy as I had grown up going to their bakery supply store owned by the same people. At the tasting, I received great customer service and their white chocolate cake won me over. It was moist, with a pronounced white chocolate flavor, but the only problem was that it was a bit dark.

Our consultant assured me that she would take care of that color problem and for the real wedding cake it would be white. This flavor cost extra (maybe around $80 to $100 extra) due to the time and expense of adding the white chocolate. But it was great, so we went with the white chocolate.

The day of the wedding the cake looked lovely - just the way I wanted it to. It had a nice white crumb and the pictures of it was wonderful. However, the flavor (which was so vital to me) just was not there. I can understand why it tasted a bit dry (I know such a large cake is hard to get right) but I have no idea why it DID NOT taste like white chocolate. I knew it was suppose to be white chocolate and I could not taste it at all. My mom and MOH had both tried it at the tasting and they agreed - not white chocolate flavored. Instead of being spectacular - it was a rather ordinary, vanilla-tasting cake.

So I liked the look of it - but was sad that all the effort I had put into finding something great ended up being ordinary. Read less
Services Used: Wedding Cake
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