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Cal Tours aka California Sun Line

Chatsworth

LOCATION

Chatsworth, US
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Transportation

REVIEWS

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Nancy
Wedding:
8/28/2010
0.0/5.0
Horrible horrible horrible. The day of the wedding, the company was late, unprofessional, did not abide by contract, and the owner was very defensive and unaccommodating. And now he is unresponsive.

Our hotel guests were staying in Agoura Hills and our wedding was in Malibu. The common sense agreed-upon route to take was Kanan Road. We had two shuttles and the first was over half an hour late, so most of the wedding party was too late to take early photos. The second shuttle was also late. Instead of going back to pick up the rest of the guests, the first shuttle decided to wait in some obscure location until called which resulted in over 15 of our guests missing the ceremony including one person in the wedding. In addition, the driver kept getting lost and instead of taking half an hour to get to the wedding, took over an hour. On the way back, they provided the wrong size shuttle (larger than the contract) which was not allowed to go on Kanan road (this is not what we agreed upon), so over 40 people were late to the after party...it took the shuttle over 1.5 hours to travel 18 miles from Malibu to Agoura Hills. Due to the wrong size of the shuttle, the route taken was from Malibu to Santa Monica to Agoura Hills!!! This was very unfortunate as this was our special day and we cannot redo the transportation portion. We are very angry and sad we chose Cal Tours. Even now, we tried to speak with the owner regarding the situation and he was very rude when we first spoke with him. Now he is unresponsive. Unfortunately, we will have to waste more time and effort taking this to court.
Horrible horrible horrible. The day of the wedding, the company was late, unprofessional, did not abide by contract, and Read more...
Horrible horrible horrible. The day of the wedding, the company was late, unprofessional, did not abide by contract, and the owner was very defensive and unaccommodating. And now he is unresponsive.

Our hotel guests were staying in Agoura Hills and our wedding was in Malibu. The common sense agreed-upon route to take was Kanan Road. We had two shuttles and the first was over half an hour late, so most of the wedding party was too late to take early photos. The second shuttle was also late. Instead of going back to pick up the rest of the guests, the first shuttle decided to wait in some obscure location until called which resulted in over 15 of our guests missing the ceremony including one person in the wedding. In addition, the driver kept getting lost and instead of taking half an hour to get to the wedding, took over an hour. On the way back, they provided the wrong size shuttle (larger than the contract) which was not allowed to go on Kanan road (this is not what we agreed upon), so over 40 people were late to the after party...it took the shuttle over 1.5 hours to travel 18 miles from Malibu to Agoura Hills. Due to the wrong size of the shuttle, the route taken was from Malibu to Santa Monica to Agoura Hills!!! This was very unfortunate as this was our special day and we cannot redo the transportation portion. We are very angry and sad we chose Cal Tours. Even now, we tried to speak with the owner regarding the situation and he was very rude when we first spoke with him. Now he is unresponsive. Unfortunately, we will have to waste more time and effort taking this to court. Read less
Services Used: Transportation
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