Nophoto-130

CASTLE FOR BRIDES

Laguna Hills , CA

LOCATION

24012 Avenida De La Carlota, Ste D
Laguna Hills, CA US 92653 (map)

PHONE

949-859-6800

WEBSITE

View website
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Dress & Attire

REVIEWS

4.0
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4.0/5.0
3.8/5.0
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Frank and Kim
Wedding:
5/25/2013
2.6/5.0
I found my dream wedding dress at Castle for Brides and was incredibly impressed with the great service that I received each time I went to the store. I was probably in there 5 times before making the final decision to buy the dress and the ladies were wonderful each time.
However... I was told my dress would come in at the end of December. When it did not arrive, they assured me it would be in by the end of January. When it still did not arrive by the beginning of February, I started getting very worried because my wedding was coming up in May. After calling the designer directly they assured me that my dress was ready and would be shipped within a few days. They could not tell me the reason for the delay because it could have been because the store was not paying their invoices, etc. Seeing as the store closed within 2 weeks of me receiving my dress, I'm pretty sure that is exactly what happened. It's a good thing I kept hounding them for my dress or else I fear I may have never gotten it.
So, if they re-open the store, you will get great service if you go there. But be careful ordering a dress and be sure to keep your receipt in a safe place so that you have proof of your order and down payment.
I found my dream wedding dress at Castle for Brides and was incredibly impressed with the great service that I received Read more...
I found my dream wedding dress at Castle for Brides and was incredibly impressed with the great service that I received each time I went to the store. I was probably in there 5 times before making the final decision to buy the dress and the ladies were wonderful each time.
However... I was told my dress would come in at the end of December. When it did not arrive, they assured me it would be in by the end of January. When it still did not arrive by the beginning of February, I started getting very worried because my wedding was coming up in May. After calling the designer directly they assured me that my dress was ready and would be shipped within a few days. They could not tell me the reason for the delay because it could have been because the store was not paying their invoices, etc. Seeing as the store closed within 2 weeks of me receiving my dress, I'm pretty sure that is exactly what happened. It's a good thing I kept hounding them for my dress or else I fear I may have never gotten it.
So, if they re-open the store, you will get great service if you go there. But be careful ordering a dress and be sure to keep your receipt in a safe place so that you have proof of your order and down payment. Read less
Services Used: Dress & Attire
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Allison
Wedding:
11/10/2012
3.4/5.0
Wendi with Castle for Brides was helpful and her selection was perfect. I found my dress after over a month of searching.

I picked it out in March for my November wedding. Called in August when I had not heard from the boutique. They couldn't find what happened to it, and why there was such a delay. Called back 4 days later to let me know it would be in by the end of September and they would make an appointment for alterations immediately.

When I picked up my gown, I found they had fired their alterations person, and recommended a place in South OC, they would be able to make alterations at the end of September. I went else where for the alterations.

I got so many compliments on my wedding day. The dress was perfect.
Wendi with Castle for Brides was helpful and her selection was perfect. I found my dress after over a month of searching. Read more...
Wendi with Castle for Brides was helpful and her selection was perfect. I found my dress after over a month of searching.

I picked it out in March for my November wedding. Called in August when I had not heard from the boutique. They couldn't find what happened to it, and why there was such a delay. Called back 4 days later to let me know it would be in by the end of September and they would make an appointment for alterations immediately.

When I picked up my gown, I found they had fired their alterations person, and recommended a place in South OC, they would be able to make alterations at the end of September. I went else where for the alterations.

I got so many compliments on my wedding day. The dress was perfect. Read less
Services Used: Dress & Attire
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Sharlene
Wedding:
7/19/2012
5.0/5.0
Girls, this is where you want to go buy your wedding dress. I went to several places before I found Castle for Brides and NONE of them come close to this place. From the moment I came in there I felt welcomed. Wendy, the store manager, took me under her wing and helped me find the perfect wedding dress. These women definitely know what they're doing. I went in there thinking I wanted one dress I tried online, but Wendy took one look at me and told me to try a different dress. I figured it would hurt to try it on, and I'm so glad I did. It was perfect!! I wouldn't have even thought to look at it had it not been for Wendy's keen eye. The best part was she was honest. If I tried a dress on that didn't look good she would tell me. You need someone like that because you're family probably doesn't know what they are talking about. The prices are amazing here, they keep you updated, and they can even help you get your dress steamed. Oh! and there was a slight glitch on my dress and Wendy went out of her way to drop it off in San Diego right before my wedding. These people are all about customer service. Castle for brides is the best place to to buy your dress. You wont regret it.
Girls, this is where you want to go buy your wedding dress. I went to several places before I found Castle for Brides and Read more...
Girls, this is where you want to go buy your wedding dress. I went to several places before I found Castle for Brides and NONE of them come close to this place. From the moment I came in there I felt welcomed. Wendy, the store manager, took me under her wing and helped me find the perfect wedding dress. These women definitely know what they're doing. I went in there thinking I wanted one dress I tried online, but Wendy took one look at me and told me to try a different dress. I figured it would hurt to try it on, and I'm so glad I did. It was perfect!! I wouldn't have even thought to look at it had it not been for Wendy's keen eye. The best part was she was honest. If I tried a dress on that didn't look good she would tell me. You need someone like that because you're family probably doesn't know what they are talking about. The prices are amazing here, they keep you updated, and they can even help you get your dress steamed. Oh! and there was a slight glitch on my dress and Wendy went out of her way to drop it off in San Diego right before my wedding. These people are all about customer service. Castle for brides is the best place to to buy your dress. You wont regret it. Read less
Services Used: Dress & Attire
CASTLE FOR BRIDES responded with the following comments:

Thank you so much for the review... I cant wait to see pictures. Hope all went well.
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Jill
Wedding:
3/11/2012
5.0/5.0
I bought my wedding dress from Castle for Brides. Wendy was so helpful and sweet. Not pushy at all. It's a small store, but I went to several places, and the service here was the best. I loved my dress. It came in when she said it would, and their seamstress did a fabulous job. I was so happy with how the dress looked and fit.
I bought my wedding dress from Castle for Brides. Wendy was so helpful and sweet. Not pushy at all. It's a small store, Read more...
I bought my wedding dress from Castle for Brides. Wendy was so helpful and sweet. Not pushy at all. It's a small store, but I went to several places, and the service here was the best. I loved my dress. It came in when she said it would, and their seamstress did a fabulous job. I was so happy with how the dress looked and fit. Read less
Services Used: Dress & Attire
CASTLE FOR BRIDES responded with the following comments:

Thank you Jill for the awesome review. It was a pleasure working with you. I can't wait to see pictures. Congratulations!
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Faleesha
Wedding:
10/1/2011
4.9/5.0
I would highly recommend this bridal shop. I went to a lot of shops before I found castle and they were by far the sweetest and I truly did feel special while I was there and every time I walked through the door. Check it out!!
I would highly recommend this bridal shop. I went to a lot of shops before I found castle and they were by far the Read more...
I would highly recommend this bridal shop. I went to a lot of shops before I found castle and they were by far the sweetest and I truly did feel special while I was there and every time I walked through the door. Check it out!! Read less
Services Used: Dress & Attire
CASTLE FOR BRIDES responded with the following comments:

Thank you for your review. We really appreciate the positive feedback. Congratulations, we would love to see pictures... =)
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katiemandalia
Wedding:
7/3/2011
5.0/5.0
Besides becoming the wife to my incredible best friend, the thing I looked most forward to about my wedding was the search for the perfect dress. I would watch shows like "Say Yes to the Dress" and David Tutera's "My Fair Wedding" and I would go crazy over the dresses I would see, but FEAR the price the bride would pay for it. The dress style's I would adore would range in price from $3,000 to even $7,500! There was no way I would ever be able to spend that kind of money on a dress (Nor did I want to!). I visited my very first Bridal Expo a month after I got engaged. The Ladies from Castle for Brides were there and I stopped to see what they had since my sister was very satisfied with her wedding gown that she bought from there 5 years prior. As I was looking through their catalogues I saw a dress that I had been dying to try on, but could not find a store that sold that brand. I asked the ladies about it and they said they were having a trunk show for that brand and would ensure that the specific dress I wanted would be a sample! They went out of their way to order that specific style for me! I went to Castle for Brides a few weeks later to see and try the gown on only. This would be the first time I would try on a wedding dress and I had almost 2 years to find my dream dress, so I had no intentions on purchasing a gown on this day. The ladies of Castle For Brides respected my choice and did not try to over sell any of their dresses to me. I tried on 10 dresses that day including the dress they had special ordered for me. I love, love, loved them all! However, the final dress I tried on was the dress. It was gorgeous! I knew it was the one! AND it was way under my dress budget! I could not believe it! It was the most amazing dress at an incredible price I just had to stop my dress hunt then and there, so I bough it. I had 18 months to go until my big day and not once did I second guess my dress choice. It was perfect! I also have to say that the ladies at Castle For Brides were so sweet! I would come by to try on the dress multiple times for family and friends and they would always greet me with a smile and be so helpful. I ended up purchasing my bridesmaids dresses, all of the bridal party shoes and my wedding jewelry from Castle For Brides as well. And I have to mention I got all of my alterations completed there and the lady did a fantastic job and did not charge very much at all. I am extremely satisfied for the quality of service I received at Castle For Brides. The ladies are super friendly and there is a large selection of quality dresses there with amazing prices. I would highly recommend Castle For Brides to every future bride.
Besides becoming the wife to my incredible best friend, the thing I looked most forward to about my wedding was the search Read more...
Besides becoming the wife to my incredible best friend, the thing I looked most forward to about my wedding was the search for the perfect dress. I would watch shows like "Say Yes to the Dress" and David Tutera's "My Fair Wedding" and I would go crazy over the dresses I would see, but FEAR the price the bride would pay for it. The dress style's I would adore would range in price from $3,000 to even $7,500! There was no way I would ever be able to spend that kind of money on a dress (Nor did I want to!). I visited my very first Bridal Expo a month after I got engaged. The Ladies from Castle for Brides were there and I stopped to see what they had since my sister was very satisfied with her wedding gown that she bought from there 5 years prior. As I was looking through their catalogues I saw a dress that I had been dying to try on, but could not find a store that sold that brand. I asked the ladies about it and they said they were having a trunk show for that brand and would ensure that the specific dress I wanted would be a sample! They went out of their way to order that specific style for me! I went to Castle for Brides a few weeks later to see and try the gown on only. This would be the first time I would try on a wedding dress and I had almost 2 years to find my dream dress, so I had no intentions on purchasing a gown on this day. The ladies of Castle For Brides respected my choice and did not try to over sell any of their dresses to me. I tried on 10 dresses that day including the dress they had special ordered for me. I love, love, loved them all! However, the final dress I tried on was the dress. It was gorgeous! I knew it was the one! AND it was way under my dress budget! I could not believe it! It was the most amazing dress at an incredible price I just had to stop my dress hunt then and there, so I bough it. I had 18 months to go until my big day and not once did I second guess my dress choice. It was perfect! I also have to say that the ladies at Castle For Brides were so sweet! I would come by to try on the dress multiple times for family and friends and they would always greet me with a smile and be so helpful. I ended up purchasing my bridesmaids dresses, all of the bridal party shoes and my wedding jewelry from Castle For Brides as well. And I have to mention I got all of my alterations completed there and the lady did a fantastic job and did not charge very much at all. I am extremely satisfied for the quality of service I received at Castle For Brides. The ladies are super friendly and there is a large selection of quality dresses there with amazing prices. I would highly recommend Castle For Brides to every future bride. Read less
Services Used: Dress & Attire
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Misti and Maurice
Wedding:
5/8/2010
5.0/5.0
They saved my life. I ordered a dress from another "reputable" company and it was the wrong dress. With my wedding 3 weeks away, I bought my perfect dress off the rack and they gave me a great deal. They were so kind and helpful I LOVE them.
They saved my life. I ordered a dress from another "reputable" company and it was the wrong dress. With my wedding 3 weeks Read more...
They saved my life. I ordered a dress from another "reputable" company and it was the wrong dress. With my wedding 3 weeks away, I bought my perfect dress off the rack and they gave me a great deal. They were so kind and helpful I LOVE them. Read less
Services Used: Dress & Attire
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Elizabeth
Wedding:
4/17/2010
3.9/5.0
I bought an Essence of Australia dress from Castle Bride and LOVED IT. The dress was absolutely everything I wanted. When I originally bought the dress, the store was going out of busines so we recieved 20% off which was awesome. Then we found out that someone bought the store, and it stayed open which was another nice surprise! :) The one issue we had was with the alterations. We had to reschedule my final fitting about 3 times because of an unexpected emergency with the woman who does the alterations. This was inconvenient, however completely understandable. The dissapointing thing was on the day of the wedding we found out that one of things that was supposed to be done on my dress, and one thing on a bridesmaids dress were not done. The new owner seems very nice and professional. They just need to get the kinks out of the alteration process and I think she will do great things with the store! :)
I bought an Essence of Australia dress from Castle Bride and LOVED IT. The dress was absolutely everything I wanted. When Read more...
I bought an Essence of Australia dress from Castle Bride and LOVED IT. The dress was absolutely everything I wanted. When I originally bought the dress, the store was going out of busines so we recieved 20% off which was awesome. Then we found out that someone bought the store, and it stayed open which was another nice surprise! :) The one issue we had was with the alterations. We had to reschedule my final fitting about 3 times because of an unexpected emergency with the woman who does the alterations. This was inconvenient, however completely understandable. The dissapointing thing was on the day of the wedding we found out that one of things that was supposed to be done on my dress, and one thing on a bridesmaids dress were not done. The new owner seems very nice and professional. They just need to get the kinks out of the alteration process and I think she will do great things with the store! :) Read less
Services Used: Dress & Attire
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Karen
Wedding:
10/9/2009
5.0/5.0
I had a GREAT experience at this location. No appointments needed which was a blessing!! Although they were nice enough to let me make one on a Sunday even though they aren't open then (something they are temporarily trying out). I worked with one of the owners (Wendi) via email before I went in to order a sample dress in of a dress I saw in a magazine. I tried it on, but thanks to the wonderful staff I also tried on a bunch of other dresses I wouldn't normally have picked. And low and behold the dress I didn't plan on at all was the one I selected!

Wendi was amazing and SO patient with me. I also noticed this salon had a GREAT range of sizes to try on. When other salons seemed to only have sizes 6 & 8's. Which I am neither. It was wonderful to not have to make an appointment, get the full experience with no timer, and not get a crazy sales pitch about how I have to buy *today* or the price goes up. They even ordered samples in of fabrics from the dress maker since I wanted it in satin instead of taffeta and wasn't sure which color satin would look best.

Really enjoyed my experience and am ordering my dress from this shop. Can't recommend enough, especially since other shops were so stuffy and impersonal. Prices were extremely reasonable. Be sure to ask for Wendi!
I had a GREAT experience at this location. No appointments needed which was a blessing!! Although they were nice enough to Read more...
I had a GREAT experience at this location. No appointments needed which was a blessing!! Although they were nice enough to let me make one on a Sunday even though they aren't open then (something they are temporarily trying out). I worked with one of the owners (Wendi) via email before I went in to order a sample dress in of a dress I saw in a magazine. I tried it on, but thanks to the wonderful staff I also tried on a bunch of other dresses I wouldn't normally have picked. And low and behold the dress I didn't plan on at all was the one I selected!

Wendi was amazing and SO patient with me. I also noticed this salon had a GREAT range of sizes to try on. When other salons seemed to only have sizes 6 & 8's. Which I am neither. It was wonderful to not have to make an appointment, get the full experience with no timer, and not get a crazy sales pitch about how I have to buy *today* or the price goes up. They even ordered samples in of fabrics from the dress maker since I wanted it in satin instead of taffeta and wasn't sure which color satin would look best.

Really enjoyed my experience and am ordering my dress from this shop. Can't recommend enough, especially since other shops were so stuffy and impersonal. Prices were extremely reasonable. Be sure to ask for Wendi! Read less
Services Used: Dress & Attire
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NDAshley
Wedding:
10/3/2009
4.9/5.0
This place was fantastic for me! My mom and I went in right after I got engaged in Nov 2007 "just to see how much one of these things cost" I ended up finding my dream dress that first day- it was amazing! I tried it on and loved it, and then I looked at the price tag...$99. I just about fell over!! There was nothing wrong with the dress, it was beautiful (I wish I could post a pic of how amazing it was.) It was just being clearanced for the new styles. Well, I bought it and they stored it for almost TWO YEARS for free. I dealt with the same salesperson the entire time, Ashley, and she was so nice, helpful and wonderful. Actually, all the girls there were super nice to me and my family. They always had time for me and made me feel so good.
I also bought my veil there and it arrived in plenty of time and was perfect. I had the alterations done there for my dress, all my bridesmaids, my grandma and my mom and everyone's dress fit PERFECT! Mine could not have been a more perfect fit. Janet, the tailor, was easy to work with and super good at what she does. It was amazing she was able to do such a good job on all those dresses. My cousin is super tall and her bridesmaid's dress came up about 3 inches short...Janet figured out a way to incorporate more material around the middle (under the sash), and at the bottom, so it fit long enough she could even wear heels.
Great place, all the way around.
This place was fantastic for me! My mom and I went in right after I got engaged in Nov 2007 "just to see how much one of Read more...
This place was fantastic for me! My mom and I went in right after I got engaged in Nov 2007 "just to see how much one of these things cost" I ended up finding my dream dress that first day- it was amazing! I tried it on and loved it, and then I looked at the price tag...$99. I just about fell over!! There was nothing wrong with the dress, it was beautiful (I wish I could post a pic of how amazing it was.) It was just being clearanced for the new styles. Well, I bought it and they stored it for almost TWO YEARS for free. I dealt with the same salesperson the entire time, Ashley, and she was so nice, helpful and wonderful. Actually, all the girls there were super nice to me and my family. They always had time for me and made me feel so good.
I also bought my veil there and it arrived in plenty of time and was perfect. I had the alterations done there for my dress, all my bridesmaids, my grandma and my mom and everyone's dress fit PERFECT! Mine could not have been a more perfect fit. Janet, the tailor, was easy to work with and super good at what she does. It was amazing she was able to do such a good job on all those dresses. My cousin is super tall and her bridesmaid's dress came up about 3 inches short...Janet figured out a way to incorporate more material around the middle (under the sash), and at the bottom, so it fit long enough she could even wear heels.
Great place, all the way around. Read less
Services Used: Dress & Attire
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JJC
Wedding:
8/31/2008
5.0/5.0
The selection of dresses was great and the staff were very helpful in finding the exact style of dress I had in mind. Their tailoring was superb and done very quickly by special request as I had planned my wedding from abroad and came back to Huntington beach less than a week before the final fitting. I thought the price ranges were excellent as well. Kudos to Castle for Brides!
The selection of dresses was great and the staff were very helpful in finding the exact style of dress I had in mind. Read more...
The selection of dresses was great and the staff were very helpful in finding the exact style of dress I had in mind. Their tailoring was superb and done very quickly by special request as I had planned my wedding from abroad and came back to Huntington beach less than a week before the final fitting. I thought the price ranges were excellent as well. Kudos to Castle for Brides! Read less
Services Used: Dress & Attire
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mrod
Wedding:
8/10/2008
5.0/5.0
They were very helpful and made finding a dress exciting. They gave honest opinions and made everything easy. They had an amazing selection too! :) The alterations lady made my dress fit perfect :)
They were very helpful and made finding a dress exciting. They gave honest opinions and made everything easy. They had an Read more...
They were very helpful and made finding a dress exciting. They gave honest opinions and made everything easy. They had an amazing selection too! :) The alterations lady made my dress fit perfect :) Read less
Services Used: Dress & Attire
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crawco
Wedding:
8/8/2008
5.0/5.0
We have used this bridal shop twice - once for my sister's wedding & for mine. The dresses are displayed beautifully so you can view each one on rack. There was always someone to help you. The dressing rooms were large with several staging areas to view the full dress w/mirrors all around. Sitting areas for relatives or friends to view bride to be modeling each dress. Prices varied for different budgets. Excellent store.
We have used this bridal shop twice - once for my sister's wedding & for mine. The dresses are displayed beautifully so Read more...
We have used this bridal shop twice - once for my sister's wedding & for mine. The dresses are displayed beautifully so you can view each one on rack. There was always someone to help you. The dressing rooms were large with several staging areas to view the full dress w/mirrors all around. Sitting areas for relatives or friends to view bride to be modeling each dress. Prices varied for different budgets. Excellent store. Read less
Services Used: Dress & Attire
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OC BRIDE
Wedding:
6/22/2008
4.4/5.0
Check this place out... I looked at all of the designer stores and finally found the dress of my dreams. Only problem was it was $8,000. One day when I was on my way to the mall I found this place, it is right across from westminster mall. They had amazing dresses, and I found one almost identical to the $8000.00 dress for lss than $800.00!!!!

CHECK THIS PLACE OUT!!!

Everyone there is very nice, no appointments needed, they have an in house tailor, they are really great!!
Check this place out... I looked at all of the designer stores and finally found the dress of my dreams. Only problem was Read more...
Check this place out... I looked at all of the designer stores and finally found the dress of my dreams. Only problem was it was $8,000. One day when I was on my way to the mall I found this place, it is right across from westminster mall. They had amazing dresses, and I found one almost identical to the $8000.00 dress for lss than $800.00!!!!

CHECK THIS PLACE OUT!!!

Everyone there is very nice, no appointments needed, they have an in house tailor, they are really great!! Read less
Services Used: Dress & Attire
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JuliaM
Wedding:
5/31/2008
0.8/5.0
I chose this place to order all of my bridesmaids' dresses because of a sale they were having. I ordered Dessy dresses and when they came in they were all drastically too big - at least one full size. We measured VERY carefully and followed all of their charts for choosing sizes. When I tried to get the store to help me by sending the dresses back to the company or paying for part of the expensive alterations, it was a disaster. I argued with one of the salesgirls (she actually shouted at me and it became so unprofessional that the other girl working there told her to go in the back, which she refused to do), was ignored for several days by the manager, and when I finally met with the manager she was of no help. I wasted hours of complaining and grief because of buying from this store.

Bottom Line: Go elsewhere! I recommend Ginny's, which is very close by. I got my wedding dress there and was very happy with the service. From other reviews, it sounds like they are fine - as long as you don't have a problem.

Even better, avoid the bridesmaid dress thing altogether and go to Nordstrom or Macy's online. At least look at their sites before you buy. They have a huge selection of dresses of very similar styles. I know it sounds like you would be missing out on the really fun part of picking out bridesmaid dresses, but it ended up being way more headache than fun.
I chose this place to order all of my bridesmaids' dresses because of a sale they were having. I ordered Dessy dresses and Read more...
I chose this place to order all of my bridesmaids' dresses because of a sale they were having. I ordered Dessy dresses and when they came in they were all drastically too big - at least one full size. We measured VERY carefully and followed all of their charts for choosing sizes. When I tried to get the store to help me by sending the dresses back to the company or paying for part of the expensive alterations, it was a disaster. I argued with one of the salesgirls (she actually shouted at me and it became so unprofessional that the other girl working there told her to go in the back, which she refused to do), was ignored for several days by the manager, and when I finally met with the manager she was of no help. I wasted hours of complaining and grief because of buying from this store.

Bottom Line: Go elsewhere! I recommend Ginny's, which is very close by. I got my wedding dress there and was very happy with the service. From other reviews, it sounds like they are fine - as long as you don't have a problem.

Even better, avoid the bridesmaid dress thing altogether and go to Nordstrom or Macy's online. At least look at their sites before you buy. They have a huge selection of dresses of very similar styles. I know it sounds like you would be missing out on the really fun part of picking out bridesmaid dresses, but it ended up being way more headache than fun. Read less
Services Used: Dress & Attire
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mikz
Wedding:
8/5/2007
1.0/5.0
"If I could give 0 stars, I just might. A friend of mine had us order bridesmaid dresses from this place. The first time I went in to have it fitted, I wasn't quite sure how to get there, so I called for directions (unfortunately I couldn't mapquest from my car). The girl on the phone gave me directions alright, I ended up in a little Asian community (it was defined as such) that was NOWHERE NEAR the store. After an hour and a half (should have been a 15-20 minute drive), I finally arrived. I was exasperated and was offered virtually no apology. The girl told me I should have "mapquested" it. Uh, nice.

The alterations person told me the dress would be ready on Saturday. The following Tuesday (a few days after it was supposed to be ready), I called to tell them I was on my way to pick it up. SO GLAD that I did. They weren't done with it yet. This was again Tuesday and it was supposed to have been ready by Saturday. They told me they would get someone in and have it ready the next day. Two days later I called again and they didn't have it steamed. So I told them I had to come, and they called someone in to steam it.

When I finally headed out I again called for directions (yes, my stupid mistake, but I was in a hurry and it was a last minute decision to go), as I still had no idea how to get there. The girl on the phone was an older lady, an assistant manager. She told me to take Harbor Blvd. WEST from the 405 and that I would eventually hit Westminster. I felt I was going too far and called her back and she told me to just keep going. I hit PCH 20 minutes later and called her extremely frustrated. She said, "Oh yeah, I realized I gave you the wrong directions as soon as we hung up." REALLY?? You are kidding, right? The woman had my PHONE NUMBER sitting there on my order with my freaking dress. She didn't feel the need, apparently, to call me back to fix her mistake. Almost two hours after I set out (again, should have been a 15-20 minute drive), I rolled into the parking lot. I actually ended up calling Ginny's Bridal which was close by for direction to Castle. Ridiculous and embarrassing. NO APOLOGY. I asked to speak with a manager and left my name.

She never called.

So I called, about 10 times over a period of 2 weeks. Every time the older assistant manager intercepted (this is what I believe anyway), and I never got a return phone call. I do not believe the manager ever got any of my messages. It was absolutely ridiculous the way these people handled confrontation. All I wanted to tell the manager was that it would be AWESOME if the employees simply said, "I don't know" when asked for directions if they weren't sure, instead of making things up. And also that if they say a dress will be done a certain day, it should be done that day. Period. Or a discount should be offered.

Don't go here. You will lose precious hours from your life that you can never get back. Few places in my lifetime have made me as passionately angry as this one. The lack of professionalism and knowledge was simply astonishing. I was embarrassed for them."
"If I could give 0 stars, I just might. A friend of mine had us order bridesmaid dresses from this place. The first time I Read more...
"If I could give 0 stars, I just might. A friend of mine had us order bridesmaid dresses from this place. The first time I went in to have it fitted, I wasn't quite sure how to get there, so I called for directions (unfortunately I couldn't mapquest from my car). The girl on the phone gave me directions alright, I ended up in a little Asian community (it was defined as such) that was NOWHERE NEAR the store. After an hour and a half (should have been a 15-20 minute drive), I finally arrived. I was exasperated and was offered virtually no apology. The girl told me I should have "mapquested" it. Uh, nice.

The alterations person told me the dress would be ready on Saturday. The following Tuesday (a few days after it was supposed to be ready), I called to tell them I was on my way to pick it up. SO GLAD that I did. They weren't done with it yet. This was again Tuesday and it was supposed to have been ready by Saturday. They told me they would get someone in and have it ready the next day. Two days later I called again and they didn't have it steamed. So I told them I had to come, and they called someone in to steam it.

When I finally headed out I again called for directions (yes, my stupid mistake, but I was in a hurry and it was a last minute decision to go), as I still had no idea how to get there. The girl on the phone was an older lady, an assistant manager. She told me to take Harbor Blvd. WEST from the 405 and that I would eventually hit Westminster. I felt I was going too far and called her back and she told me to just keep going. I hit PCH 20 minutes later and called her extremely frustrated. She said, "Oh yeah, I realized I gave you the wrong directions as soon as we hung up." REALLY?? You are kidding, right? The woman had my PHONE NUMBER sitting there on my order with my freaking dress. She didn't feel the need, apparently, to call me back to fix her mistake. Almost two hours after I set out (again, should have been a 15-20 minute drive), I rolled into the parking lot. I actually ended up calling Ginny's Bridal which was close by for direction to Castle. Ridiculous and embarrassing. NO APOLOGY. I asked to speak with a manager and left my name.

She never called.

So I called, about 10 times over a period of 2 weeks. Every time the older assistant manager intercepted (this is what I believe anyway), and I never got a return phone call. I do not believe the manager ever got any of my messages. It was absolutely ridiculous the way these people handled confrontation. All I wanted to tell the manager was that it would be AWESOME if the employees simply said, "I don't know" when asked for directions if they weren't sure, instead of making things up. And also that if they say a dress will be done a certain day, it should be done that day. Period. Or a discount should be offered.

Don't go here. You will lose precious hours from your life that you can never get back. Few places in my lifetime have made me as passionately angry as this one. The lack of professionalism and knowledge was simply astonishing. I was embarrassed for them." Read less
Services Used: Dress & Attire
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Kimberly
Wedding:
5/20/2007
5.0/5.0
What an awesome experience it was to have worked with such talented women in this bridal salon. I live in Las Vegas and the gown I found on the internet was at one shop in town. The service there was so bad that I found Castle For Brides as another vendor and drove from Las Vegas to Southern California to purchase the dress and have it fit there.

The specialists there were extremely professional and knowlegable and so easy to work with. Being as selective as I am, I purchased everything but the shoes from catalogues. The ladies were always happy to work with me and were very efficient. Not one thing went wrong.

They took time to send me notices when products arrived and they sent periodic statements so I would always know where I stood. Their documentation is specific and concise and leaves no room for question. This is an establishment that truly understands the "above and beyond" concept of successful service-oriented business.
What an awesome experience it was to have worked with such talented women in this bridal salon. I live in Las Vegas and Read more...
What an awesome experience it was to have worked with such talented women in this bridal salon. I live in Las Vegas and the gown I found on the internet was at one shop in town. The service there was so bad that I found Castle For Brides as another vendor and drove from Las Vegas to Southern California to purchase the dress and have it fit there.

The specialists there were extremely professional and knowlegable and so easy to work with. Being as selective as I am, I purchased everything but the shoes from catalogues. The ladies were always happy to work with me and were very efficient. Not one thing went wrong.

They took time to send me notices when products arrived and they sent periodic statements so I would always know where I stood. Their documentation is specific and concise and leaves no room for question. This is an establishment that truly understands the "above and beyond" concept of successful service-oriented business. Read less
Services Used: Dress & Attire
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Melissa
Wedding:
7/16/2005
2.4/5.0
Sales people were not helpful at all once I told them I was only looking and didn't plan to buy until I returned with my mom. They pretty much ignored my sister and I helping other customers instead. I then asked who made a certain dress & she refused to tell me. I should mention that I'd only heard great things about this place from lots of friends & teh selection & quality of dresses are great.
Sales people were not helpful at all once I told them I was only looking and didn't plan to buy until I returned with my Read more...
Sales people were not helpful at all once I told them I was only looking and didn't plan to buy until I returned with my mom. They pretty much ignored my sister and I helping other customers instead. I then asked who made a certain dress & she refused to tell me. I should mention that I'd only heard great things about this place from lots of friends & teh selection & quality of dresses are great. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
2+ years ago
5.0/5.0
I cannot say enough good things about this store! The number one reason I love this place is the staff. It's a family owned store and the customer service is top notch. After I bought my dress, I came back to purchase my veil with them and they remembered who I was by name and also the dress I had picked out (and no, I did not have an appointment). The store is small, but there are there are lots of little perks; like each dressing room has a portable AC unit to cool you off in between trying on dresses. At first it seems like their selection is small, but when I started narrowing down the dress style I liked, they had several in that style to choose from. They also let me try on as many dresses as I liked and allowed my family and I to take all the pictures we wanted. I'm still waiting for my dress to come in, but I was called right away when my veil arrived (exactly when they estimated it would be in). If you're tired of the horror stories of triple booked pushy consultants, sweatshop-like environments and wrong orders, come here and be treated like family!
I cannot say enough good things about this store! The number one reason I love this place is the staff. It's a family Read more...
I cannot say enough good things about this store! The number one reason I love this place is the staff. It's a family owned store and the customer service is top notch. After I bought my dress, I came back to purchase my veil with them and they remembered who I was by name and also the dress I had picked out (and no, I did not have an appointment). The store is small, but there are there are lots of little perks; like each dressing room has a portable AC unit to cool you off in between trying on dresses. At first it seems like their selection is small, but when I started narrowing down the dress style I liked, they had several in that style to choose from. They also let me try on as many dresses as I liked and allowed my family and I to take all the pictures we wanted. I'm still waiting for my dress to come in, but I was called right away when my veil arrived (exactly when they estimated it would be in). If you're tired of the horror stories of triple booked pushy consultants, sweatshop-like environments and wrong orders, come here and be treated like family! Read less
Services Used: Dress & Attire
CASTLE FOR BRIDES responded with the following comments:

Thank you Allison for your wonderful review. I am so glad that we helped make your day perfect. Thank you for your business and any futur referrals.
We would love to see pictures when you have time.
Congratulations.
Sincerely,
Wendi King
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McMahon
Wedding:
3/15/2003
3.7/5.0
They worked great with me on a very tight schedule! I only had 2 months to plan my wedding and they got me my custom made dress within that time frame!
They worked great with me on a very tight schedule! I only had 2 months to plan my wedding and they got me my custom made Read more...
They worked great with me on a very tight schedule! I only had 2 months to plan my wedding and they got me my custom made dress within that time frame! Read less
Services Used: Dress & Attire
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atremp
Wedding:
3/17/2002
5.0/5.0
Great job, amazing tailoring, quick service!
Great job, amazing tailoring, quick service!
Great job, amazing tailoring, quick service! Read less
Services Used: Dress & Attire
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MEGibson
Wedding:
10/4/1997
0.0/5.0
Oh my goodness where do I begin.
Bridesmaid Dresses:
Ordered them 5 months before the Wedding. 2 weeks before the wedding still not there. Told me not to worry. One week before wedding dresses still not there. They got Navy Blue Dresses Similar to the ones I orderd last minute. Charged Full Price for dresses and alterations. Dresses fell apart during reception. None of my 6 bridesmaids had a dress that did not rip or rub blue off on their flesh. One girl had to cut the dress off because the zipper broke.

also ordered my husband's tux there

No cuff links or buttons with shirt had to borrow them from groomsmen. Vest had lipstick stain , had to deal with it because groomsmens were different color.

There answer Oh well ! They were HORRIBLE TO DEAL WITH. No support and an attitude. Stay away!
Oh my goodness where do I begin.
Bridesmaid Dresses:
Ordered them 5 months before the Wedding. 2 weeks before the Read more...
Oh my goodness where do I begin.
Bridesmaid Dresses:
Ordered them 5 months before the Wedding. 2 weeks before the wedding still not there. Told me not to worry. One week before wedding dresses still not there. They got Navy Blue Dresses Similar to the ones I orderd last minute. Charged Full Price for dresses and alterations. Dresses fell apart during reception. None of my 6 bridesmaids had a dress that did not rip or rub blue off on their flesh. One girl had to cut the dress off because the zipper broke.

also ordered my husband's tux there

No cuff links or buttons with shirt had to borrow them from groomsmen. Vest had lipstick stain , had to deal with it because groomsmens were different color.

There answer Oh well ! They were HORRIBLE TO DEAL WITH. No support and an attitude. Stay away! Read less
Services Used: Dress & Attire
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