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Castle McCulloch

Jamestown , NC

LOCATION

3925 Kivett Drive
Jamestown, NC US 27282 (map)

PHONE

336-887-5413

WEBSITE

View website
Please let this vendor know that you found them on the WeddingWire Network.

ABOUT US

If you are getting married in NC and looking for a unique setting for your NC wedding, the Castle is the ideal wedding site for you! Choose from the beautiful elegance of the Crystal... Read more
If you are getting married in NC and looking for a unique setting for your NC wedding, the Castle is the ideal wedding site for you! Choose from the beautiful elegance of the Crystal Garden or the medieval themes of the Castle! Whichever you choose, Castle McCulloch is sure to be the premier NC Wedding and Reception Location for you! Conveniently located close to Greensboro, Winston Salem, High Point, and other surrounding areas. Come join us as we also host 6 Bridal Festivals a year. Read less

PHOTOS

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INFO FOR WEDDING VENUE

When was your venue built?
1832
When was your venue last renovated?
2013
Describe your venue:
Banquet Hall, Historic Site
Describe the style of your venue
Classic / Traditional, Rustic, Vintage
What wedding services does your venue provide?
Ceremony, Reception
What is the maximum capacity of your venue?
500
How many event spaces or rooms does your venue offer?
5
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
No
What is the minimum rental fee for your venue?
599
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
No
Beverage Service
Outside vendors welcome
Catering
Outside vendors welcome
Event Coordination
Outside vendors welcome
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Outside vendors welcome
Seating
Offered in-house
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

INFO FOR REHEARSAL DINNER

When was your venue built?
1832
When was your venue last renovated?
2014
Describe your venue:
Banquet Hall, Historic Site
Describe the style of your venue
Classic / Traditional, Rustic, Vintage
What wedding services does your venue provide?
Ceremony, Reception
How many event spaces or rooms does your venue offer?
5
Does your venue offer an indoor space?
Yes
Does your venue offer a covered outdoor space?
Yes
Does your venue offer an uncovered outdoor space?
Yes
Does your venue have on-site accommodations?
No
What is the minimum rental fee for your venue?
599
Bar Service
Offered in-house
Is bar service included in the minimum rental fee?
No
Beverage Service
Outside vendors welcome
Catering
Outside vendors welcome
Event Coordination
Outside vendors welcome
Event Rentals
Outside vendors welcome
Lighting and Sound
Outside vendors welcome
Linens
Outside vendors welcome
Seating
Offered in-house
Is seating included in the minimum rental fee?
Yes
Shuttle / Transportation
Outside vendors welcome
Wedding Cake
Outside vendors welcome

REVIEWS

4.0
out of 5.0
4.0/5.0
4.1/5.0
4.1/5.0
4.1/5.0
3.6/5.0
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Kim
Wedding:
6/12/2014
5.0/5.0
The staff was wonderful to work with. Everything was taken care of for us. This is such a beautiful venue for any event.
The staff was wonderful to work with. Everything was taken care of for us. This is such a beautiful venue for any event.
The staff was wonderful to work with. Everything was taken care of for us. This is such a beautiful venue for any event. Read less
Services Used: Wedding Venue
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Crystal
Wedding:
5/18/2014
5.0/5.0
Castle McCulloch was my wedding venue for May 18, 2014. The location is absolutely beautiful! The staff were so helpful and took care of everything. Definitely a more affordable venue for those on a budget. I personally worked with Paulette Skeen, who answered all of my questions, returned calls promptly, was professional, and is overall a very kind woman. It's also 15 minutes away from Greensboro, so family & friends can easily find places to stay. I could not be happier with them and highly recommend!
Castle McCulloch was my wedding venue for May 18, 2014. The location is absolutely beautiful! The staff were so helpful Read more...
Castle McCulloch was my wedding venue for May 18, 2014. The location is absolutely beautiful! The staff were so helpful and took care of everything. Definitely a more affordable venue for those on a budget. I personally worked with Paulette Skeen, who answered all of my questions, returned calls promptly, was professional, and is overall a very kind woman. It's also 15 minutes away from Greensboro, so family & friends can easily find places to stay. I could not be happier with them and highly recommend! Read less
Services Used: Wedding Venue
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Anita
Wedding:
1/26/2014
5.0/5.0
We had our small ceremony and reception both in the Great Hall (30-40 guests), and it was absolutely beautiful! From the chandeliers to the great front doors and the bridge, we had a wonderful medieval fairy tale atmosphere. The Castle was beautiful even in the winter, and we didn’t need to do much decorating, as the castle itself was beautiful both indoors and outdoors. The ironworks from the castle were lovely and provided most of the décor we needed.

We had our wedding on Sunday to help knock down the price, and got a wonderful package deal during their summer sale. They were very accommodating when we fell a little behind schedule, and also let us use the extra ground floor dressing room in addition to the upstairs for the groomsmen and coats for the guests.

During the planning process, Joanna was very helpful and responsive. They let us come up to see the venue any time during the week when no weddings were scheduled. Our provided day-of coordinator was excellent and really helped things go smoothly!

I’m very happy we found Castle McCulloch. It was difficult to find a small, indoors venue, and I never thought I’d find something that looked straight out of a fairy tale! They had multiple options for both small and large weddings, both indoors and outdoors as well.
We had our small ceremony and reception both in the Great Hall (30-40 guests), and it was absolutely beautiful! From the Read more...
We had our small ceremony and reception both in the Great Hall (30-40 guests), and it was absolutely beautiful! From the chandeliers to the great front doors and the bridge, we had a wonderful medieval fairy tale atmosphere. The Castle was beautiful even in the winter, and we didn’t need to do much decorating, as the castle itself was beautiful both indoors and outdoors. The ironworks from the castle were lovely and provided most of the décor we needed.

We had our wedding on Sunday to help knock down the price, and got a wonderful package deal during their summer sale. They were very accommodating when we fell a little behind schedule, and also let us use the extra ground floor dressing room in addition to the upstairs for the groomsmen and coats for the guests.

During the planning process, Joanna was very helpful and responsive. They let us come up to see the venue any time during the week when no weddings were scheduled. Our provided day-of coordinator was excellent and really helped things go smoothly!

I’m very happy we found Castle McCulloch. It was difficult to find a small, indoors venue, and I never thought I’d find something that looked straight out of a fairy tale! They had multiple options for both small and large weddings, both indoors and outdoors as well. Read less
Services Used: Wedding Venue
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Private User
Wedding:
9/22/2013
5.0/5.0
I was extremely happy with my wedding at Castle McCulloch, it is a beautiful venue, just like a fairy tale. The staff was helpful/flexible and assisted as with what we needed. Very happy, couldn't have been any better! Only thing I did have an issue with was the upstairs dressing room, not very many plugs in this room, and when you have a whole bridal party trying to get ready that can be an issue, however, it did not affect the quality of my wedding, just a side note. :]
I was extremely happy with my wedding at Castle McCulloch, it is a beautiful venue, just like a fairy tale. The staff was Read more...
I was extremely happy with my wedding at Castle McCulloch, it is a beautiful venue, just like a fairy tale. The staff was helpful/flexible and assisted as with what we needed. Very happy, couldn't have been any better! Only thing I did have an issue with was the upstairs dressing room, not very many plugs in this room, and when you have a whole bridal party trying to get ready that can be an issue, however, it did not affect the quality of my wedding, just a side note. :] Read less
Services Used: Wedding Venue
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kim
Wedding:
9/14/2013
5.0/5.0
Working with the ladies at Castle McCulloch was a joy. It was easy to get in touch with them either through phone or email. I was also able to visit the grounds whenever I needed to as long as there was no event taking place. They made sure to explain all of their policies and rules from the beginning so there were no surprises down the road. I also loved the fact that they have a monthly payment plan.

They have a preferred vendor program so if you hire a vendor that is on the list, they will give a certain percentage discount off of your total price for each vendor used from the list. If this list changes between the time you sign the contract and get married, they will still honor the list provided to you first.

The venue was beautiful and I had no problems with any of the facilities. the Bridal dressing room is kind of small so if you have a big bridal party, I would suggest that everyone get dressed somewhere else.

The only problem I had was with their alcohol packages. They have three different alcohol packages, with services/items being offered dependent upon the package.You have to pay per person for each package in addition to purchasing your own alcohol. So even if there are people you know won't drink or if there are lots of kids present, you still have to pay the same price for them. Modifications to these packages are not allowed.

Other than this, I had a great wedding here and loved the staff.
Working with the ladies at Castle McCulloch was a joy. It was easy to get in touch with them either through phone or Read more...
Working with the ladies at Castle McCulloch was a joy. It was easy to get in touch with them either through phone or email. I was also able to visit the grounds whenever I needed to as long as there was no event taking place. They made sure to explain all of their policies and rules from the beginning so there were no surprises down the road. I also loved the fact that they have a monthly payment plan.

They have a preferred vendor program so if you hire a vendor that is on the list, they will give a certain percentage discount off of your total price for each vendor used from the list. If this list changes between the time you sign the contract and get married, they will still honor the list provided to you first.

The venue was beautiful and I had no problems with any of the facilities. the Bridal dressing room is kind of small so if you have a big bridal party, I would suggest that everyone get dressed somewhere else.

The only problem I had was with their alcohol packages. They have three different alcohol packages, with services/items being offered dependent upon the package.You have to pay per person for each package in addition to purchasing your own alcohol. So even if there are people you know won't drink or if there are lots of kids present, you still have to pay the same price for them. Modifications to these packages are not allowed.

Other than this, I had a great wedding here and loved the staff. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
5.0/5.0
This venue is breath taking. The castle is a historic site that was built in the 1800's and there is nothing like it anywhere. The staff was great and helpful and best of all they have a payment plan that makes it really affordable. The bridal shows are also very helpful when planning your day.
This venue is breath taking. The castle is a historic site that was built in the 1800's and there is nothing like it Read more...
This venue is breath taking. The castle is a historic site that was built in the 1800's and there is nothing like it anywhere. The staff was great and helpful and best of all they have a payment plan that makes it really affordable. The bridal shows are also very helpful when planning your day. Read less
Services Used: Wedding Venue
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LaDonna
Wedding:
3/23/2013
5.0/5.0
Joanna and Paulette were a pleasure to work with. They always answered my phone calls with crazy questions and were super organized. Everything went so smooth and the venue ROCKED! Loved the fact that we were able to have the rehearsal dinner there the night before then ceremony and reception throughout the property the next day. Absolutely gorgeous. Thank you so much for all that you both did to make my day special!
Joanna and Paulette were a pleasure to work with. They always answered my phone calls with crazy questions and were super Read more...
Joanna and Paulette were a pleasure to work with. They always answered my phone calls with crazy questions and were super organized. Everything went so smooth and the venue ROCKED! Loved the fact that we were able to have the rehearsal dinner there the night before then ceremony and reception throughout the property the next day. Absolutely gorgeous. Thank you so much for all that you both did to make my day special! Read less
Services Used: Wedding Venue
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Nikki
Wedding:
7/29/2012
5.0/5.0
Castle McCulloch was fantastic. I couldn't imagine my wedding anywhere else. It was beautiful, clean and elegant. They also worked with me well while I dealt with being long distance while planning and also when a death in the family through us through a loop. They really worked with us to make sure our day was special no matter what.
Castle McCulloch was fantastic. I couldn't imagine my wedding anywhere else. It was beautiful, clean and elegant. They Read more...
Castle McCulloch was fantastic. I couldn't imagine my wedding anywhere else. It was beautiful, clean and elegant. They also worked with me well while I dealt with being long distance while planning and also when a death in the family through us through a loop. They really worked with us to make sure our day was special no matter what. Read less
Services Used: Wedding Venue
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Mandy
Wedding:
7/2/2012
5.0/5.0
Got married here last year. All the employees were very friendly, easy to work with and professional. Dates are flexible and I continue getting compliments on how smoothly everything went. Would recommend this venue ten times over. Thank you Castle McCulloch for making that day so special!
Got married here last year. All the employees were very friendly, easy to work with and professional. Dates are flexible Read more...
Got married here last year. All the employees were very friendly, easy to work with and professional. Dates are flexible and I continue getting compliments on how smoothly everything went. Would recommend this venue ten times over. Thank you Castle McCulloch for making that day so special! Read less
Services Used: Wedding Venue
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Christine
Wedding:
5/20/2012
5.0/5.0
This place was my dream location and they helped make it happen. I couldn't afford a Saturday wedding in May here but they worked with us to find a day that we could afford. We ended up with Sunday date and I couldn't have been happier. Everyone was very nice and professional. The location is beautiful and I highly recommend it. We had our ceremony in the Great Hall, our cocktail hour on the Great Hall Patio, and our reception in the Crystal Garden. Photos came out amazing!!
This place was my dream location and they helped make it happen. I couldn't afford a Saturday wedding in May here but they Read more...
This place was my dream location and they helped make it happen. I couldn't afford a Saturday wedding in May here but they worked with us to find a day that we could afford. We ended up with Sunday date and I couldn't have been happier. Everyone was very nice and professional. The location is beautiful and I highly recommend it. We had our ceremony in the Great Hall, our cocktail hour on the Great Hall Patio, and our reception in the Crystal Garden. Photos came out amazing!! Read less
Services Used: Wedding Venue
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Happy Father of the Bride
Wedding:
5/17/2012
5.0/5.0
Absolutely AWESOME place to have a wedding. How could any girl turn down a wedding at a castle? Everything was perfect and the weather cooperated. Thanks.
Absolutely AWESOME place to have a wedding. How could any girl turn down a wedding at a castle? Everything was perfect and Read more...
Absolutely AWESOME place to have a wedding. How could any girl turn down a wedding at a castle? Everything was perfect and the weather cooperated. Thanks. Read less
Services Used: Wedding Venue
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jaimeopc2
Wedding:
9/14/2002
5.0/5.0
I had a beautiful wedding at Castle McCulloch. They were able to put together everything for me in just 5 weeks. Even though it rained on my wedding day it could not have gone any better. There was more then one wedding that day but you could not tell that we were not the only ones there!
I had a beautiful wedding at Castle McCulloch. They were able to put together everything for me in just 5 weeks. Even Read more...
I had a beautiful wedding at Castle McCulloch. They were able to put together everything for me in just 5 weeks. Even though it rained on my wedding day it could not have gone any better. There was more then one wedding that day but you could not tell that we were not the only ones there! Read less
Services Used: Rentals & Photobooths, Wedding Venue
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Barbara
Wedding:
1/28/2012
5.0/5.0
What a great venue for my daughter's wedding, who wouldn't want to get married in a castle. Easy to work with, provided much of the planning.
What a great venue for my daughter's wedding, who wouldn't want to get married in a castle. Easy to work with, provided Read more...
What a great venue for my daughter's wedding, who wouldn't want to get married in a castle. Easy to work with, provided much of the planning. Read less
Services Used: Wedding Venue
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Rhonda
Wedding:
5/21/2011
5.0/5.0
I recently hosted my daughters wedding at Castle McCulloch. It was that fairytale wedding she has always wanted. The reception in The Crystal Garden was breathtakingly beautiful.
I recently hosted my daughters wedding at Castle McCulloch. It was that fairytale wedding she has always wanted. The Read more...
I recently hosted my daughters wedding at Castle McCulloch. It was that fairytale wedding she has always wanted. The reception in The Crystal Garden was breathtakingly beautiful. Read less
Services Used: Wedding Venue
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jlh428
Wedding:
11/11/2010
5.0/5.0
Best place to get married. Very beautiful place!
Best place to get married. Very beautiful place!
Best place to get married. Very beautiful place! Read less
Services Used: Wedding Venue
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alycat75
Wedding:
10/15/2005
5.0/5.0
This is a beautiful vendue and very unique. The bar is a bit overpriced, but it works out.
This is a beautiful vendue and very unique. The bar is a bit overpriced, but it works out.
This is a beautiful vendue and very unique. The bar is a bit overpriced, but it works out. Read less
Services Used: Wedding Venue
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Lauren
Wedding:
3/17/2012
5.0/5.0
BEAUTIFUL venue! All of the staff at Castle McCulloch were extremely helpful and friendly. My reception was in full swing and my time frame was nearing its end, but they had no issues with me extending everything one more hour; I just had to sign a quick paper. I honestly cannot imagine getting married anyplace else.
BEAUTIFUL venue! All of the staff at Castle McCulloch were extremely helpful and friendly. My reception was in full swing Read more...
BEAUTIFUL venue! All of the staff at Castle McCulloch were extremely helpful and friendly. My reception was in full swing and my time frame was nearing its end, but they had no issues with me extending everything one more hour; I just had to sign a quick paper. I honestly cannot imagine getting married anyplace else. Read less
Services Used: Wedding Venue
Castle McCulloch responded with the following comments:

Castle McCulloch is very happy that you had a wonderful and beautiful wedding. We are glad that we could make your day very special and easy for you and your family! Wish we you the best in the future! Thank you again for choosing Castle McCulloch as your venue, we are extremly happy to have you as a bride at our venue.
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Yvonne
Wedding:
6/21/2014
4.9/5.0
It is a beautiful place to have a wedding
It is a beautiful place to have a wedding
It is a beautiful place to have a wedding Read less
Services Used: Wedding Venue
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INDIA
Wedding:
7/15/2012
4.9/5.0
it was a fabulous experience i would recommend the castle to anyone
kellie was fantastic very commodating
it was a fabulous experience i would recommend the castle to anyone
kellie was fantastic very commodating
it was a fabulous experience i would recommend the castle to anyone
kellie was fantastic very commodating Read less
Services Used: Wedding Venue
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VGreen
Wedding:
3/24/2012
4.8/5.0
I fell in love with Castle McCulloch the first time my mom and I were there for a bridal expo. The only area I would say that needed improvement would be the time limit placed on my wedding. We were not allowed in the castle prior to 4:30 and had to be finished by 10:30. For this reason, things seemed a little rushed. That said however, the experience as a whole was very enjoyable from the planning all the way to the actual event. Everyone at the Castle was very professional and went above and beyond to provide us with whatever they could within certain limitations.
I fell in love with Castle McCulloch the first time my mom and I were there for a bridal expo. The only area I would say Read more...
I fell in love with Castle McCulloch the first time my mom and I were there for a bridal expo. The only area I would say that needed improvement would be the time limit placed on my wedding. We were not allowed in the castle prior to 4:30 and had to be finished by 10:30. For this reason, things seemed a little rushed. That said however, the experience as a whole was very enjoyable from the planning all the way to the actual event. Everyone at the Castle was very professional and went above and beyond to provide us with whatever they could within certain limitations. Read less
Services Used: Wedding Venue
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Kevin
Wedding:
3/23/2014
4.7/5.0
Castle McCulloch is an incredible venue with responsive staff that really worked to ensure we had the best wedding celebration imaginable.

We were looking for a venue that would stand out in people's minds and wouldn't be your typical "reception hall" - and Castle McCulloch is anything but that. We were married in the Great Hall and had a reception in the Crystal Gardens. Most people we spoke with told us that we had the best wedding that they had ever attended, and people couldn't get over the atmosphere and the views. Castle McCulloch provided us with the personal touch that we were looking for and helped us to create a wedding celebration that was totally over the top and won't ever be forgotten by any in attendance.

Paulette was also very responsive and helpful throughout our entire experience. She followed up with us to ensure we were satisfied and that all of our dreams were coming true. Once you see Castle McCulloch - you'll know that this is THE place to have a celebration in North Carolina.
Castle McCulloch is an incredible venue with responsive staff that really worked to ensure we had the best wedding Read more...
Castle McCulloch is an incredible venue with responsive staff that really worked to ensure we had the best wedding celebration imaginable.

We were looking for a venue that would stand out in people's minds and wouldn't be your typical "reception hall" - and Castle McCulloch is anything but that. We were married in the Great Hall and had a reception in the Crystal Gardens. Most people we spoke with told us that we had the best wedding that they had ever attended, and people couldn't get over the atmosphere and the views. Castle McCulloch provided us with the personal touch that we were looking for and helped us to create a wedding celebration that was totally over the top and won't ever be forgotten by any in attendance.

Paulette was also very responsive and helpful throughout our entire experience. She followed up with us to ensure we were satisfied and that all of our dreams were coming true. Once you see Castle McCulloch - you'll know that this is THE place to have a celebration in North Carolina. Read less
Services Used: Wedding Venue
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candace
Wedding:
6/4/2009
4.6/5.0
The Castle was a beautiful ceremony and reception cite. The place was beautiful and the employees were very helpful. It is a strict business with little flexibility (unless you are willing to pay extra for it), but it was well worth it. I couldn't have asked for a better or more beautiful place to get married.
The Castle was a beautiful ceremony and reception cite. The place was beautiful and the employees were very helpful. It is Read more...
The Castle was a beautiful ceremony and reception cite. The place was beautiful and the employees were very helpful. It is a strict business with little flexibility (unless you are willing to pay extra for it), but it was well worth it. I couldn't have asked for a better or more beautiful place to get married. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
4.5/5.0
I had my ceremony and receptions here. I had both in the crystal garden. The crystal garden is beautiful for your wedding.
I had my ceremony and receptions here. I had both in the crystal garden. The crystal garden is beautiful for your wedding. Read more...
I had my ceremony and receptions here. I had both in the crystal garden. The crystal garden is beautiful for your wedding. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
7/20/2012
4.5/5.0
This is a beautiful venue to get married at. From the moment we walked into the Crystal Garden Ballroom I just knew that this was where I had to get married! It is a little pricey depending on what your wedding budget is, so we did our wedding on a Friday instead of a Saturday, which saved us a good bit of money that way. You do have to do a lot of the stuff yourself (alcohol, decorations on a tight schedule, clean up, etc), which was fine because the place was so gorgeous to have as our ceremony/reception. I also felt like we didn't need a crazy amount of decorations because the venue itself was beautiful on it's own. We used an outside caterer, which was AMAZING and they did a wonderful job, but you have to pay a fee for that sort of thing. Overall, it was a great and memorable experience and I'm glad that my husband and I could have our big day there!
This is a beautiful venue to get married at. From the moment we walked into the Crystal Garden Ballroom I just knew that Read more...
This is a beautiful venue to get married at. From the moment we walked into the Crystal Garden Ballroom I just knew that this was where I had to get married! It is a little pricey depending on what your wedding budget is, so we did our wedding on a Friday instead of a Saturday, which saved us a good bit of money that way. You do have to do a lot of the stuff yourself (alcohol, decorations on a tight schedule, clean up, etc), which was fine because the place was so gorgeous to have as our ceremony/reception. I also felt like we didn't need a crazy amount of decorations because the venue itself was beautiful on it's own. We used an outside caterer, which was AMAZING and they did a wonderful job, but you have to pay a fee for that sort of thing. Overall, it was a great and memorable experience and I'm glad that my husband and I could have our big day there! Read less
Services Used: Wedding Venue
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emilie
Wedding:
8/2/2014
4.4/5.0
I've always known I wanted the Castle to be the place where I had my princess wedding!

CONS:
~extremely difficult to get in touch with the castle. (could be me just being Bridezilla), but when I email I do expect a response within 48 hours (or maybe I wasn't patient enough)-it's easier to call/show up.
~You have to hire the castle's bartender. This was EXTREMELY expensive compared to the caterers' bar tending fee. Was non-negotiable (I tried).
~A LOT of rules. I really wanted to provide a few balloons to go with a decoration I had, but because it wasn't through a preferred and trusted vendor we were not allowed to have balloons. Their justification (and I understand it, I just don't agree) was that if the balloon got stuck in a tree or in the crystal garden ballroom, it would've been difficult to get it down. Personally, I felt that for the amount paid for the venue, that could've been included in the cost.
~Guest chairs in the castle: half are very nice, but the ones in the back are pretty plain banquet chairs. Would be nice for uniformity's sake.

PROS:
~LOTS of pros! The facility manager(s) were great. I only spoke to one (blonde, cannot remember name) who was SO extremely nice. She had cleaned up the leftover fans left on guest chairs in the castle, which we were completely ready to do (as I assumed we were supposed to clean up) but by the time we finished with pictures and ran back in to clean up the castle before the reception, she had done all of it. Thank you SO MUCH!
~Beautiful, of course! Despite rules, we were still allowed to put up signs and other decorations that made it gorgeous! Everything was set up perfectly when we arrived!
~running out of room, but i'd recommend the castle to anyone. Just be sure to read over rules/contract very carefully!
I've always known I wanted the Castle to be the place where I had my princess wedding!

CONS:
~extremely Read more...
I've always known I wanted the Castle to be the place where I had my princess wedding!

CONS:
~extremely difficult to get in touch with the castle. (could be me just being Bridezilla), but when I email I do expect a response within 48 hours (or maybe I wasn't patient enough)-it's easier to call/show up.
~You have to hire the castle's bartender. This was EXTREMELY expensive compared to the caterers' bar tending fee. Was non-negotiable (I tried).
~A LOT of rules. I really wanted to provide a few balloons to go with a decoration I had, but because it wasn't through a preferred and trusted vendor we were not allowed to have balloons. Their justification (and I understand it, I just don't agree) was that if the balloon got stuck in a tree or in the crystal garden ballroom, it would've been difficult to get it down. Personally, I felt that for the amount paid for the venue, that could've been included in the cost.
~Guest chairs in the castle: half are very nice, but the ones in the back are pretty plain banquet chairs. Would be nice for uniformity's sake.

PROS:
~LOTS of pros! The facility manager(s) were great. I only spoke to one (blonde, cannot remember name) who was SO extremely nice. She had cleaned up the leftover fans left on guest chairs in the castle, which we were completely ready to do (as I assumed we were supposed to clean up) but by the time we finished with pictures and ran back in to clean up the castle before the reception, she had done all of it. Thank you SO MUCH!
~Beautiful, of course! Despite rules, we were still allowed to put up signs and other decorations that made it gorgeous! Everything was set up perfectly when we arrived!
~running out of room, but i'd recommend the castle to anyone. Just be sure to read over rules/contract very carefully! Read less
Services Used: Rehearsal Dinner, Wedding Venue
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Anonymous
Wedding:
Recently Married
4.4/5.0
Absolutely beautiful location for a wedding! Great price...just make sure you read the fine print. There are a lot of miscellaneous add on's that I wish were just added in to the price to begin with as an option to do instead of as an add on service. They were very flexible in my wishes and made my event dream become a reality. Also, it seemed that I was always having to call in to "fix" an error or answer a question I had already answered five times. I found out later it was apparently because they had a high turn over the year I was planning my wedding. They apologized for the mishaps and my event went on without a hitch!
Absolutely beautiful location for a wedding! Great price...just make sure you read the fine print. There are a lot of Read more...
Absolutely beautiful location for a wedding! Great price...just make sure you read the fine print. There are a lot of miscellaneous add on's that I wish were just added in to the price to begin with as an option to do instead of as an add on service. They were very flexible in my wishes and made my event dream become a reality. Also, it seemed that I was always having to call in to "fix" an error or answer a question I had already answered five times. I found out later it was apparently because they had a high turn over the year I was planning my wedding. They apologized for the mishaps and my event went on without a hitch! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
Recently Married
4.2/5.0
Beautiful venue to have an event! It is unique, quaint, and all of the guests commented on how striking it was.
Beautiful venue to have an event! It is unique, quaint, and all of the guests commented on how striking it was.
Beautiful venue to have an event! It is unique, quaint, and all of the guests commented on how striking it was. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
8/11/2012
4.1/5.0
PROS: This was a very pretty spot for my cermenony and reception. The atmosphere was so renaissance that I did not have to decorate very much. I recommend the Iron Works package as the candle holders are very sturdy and fit into the theme. We had the Queen's Chambers only, perfect for around 25-50 people. Rosa Maes catered a Medieval feast and assisted totally with cleanup and putting away the Iron Works. For an August wedding and me in long sleeves (evening), no air conditioner, it was a little warm but not to bad as this is more like a basement area. The lighting in the ceremony room was controllable.

CONS: In my opinion, the wedding that was happening upstairs at the same time, kind of ruined my quiet ambience as thier DJ music was BOOMING all the way into the Queen's Chambers. I only had a nice stereo with piano music. The attendant at the time was kind, and asked us if she should go upstairs and ask them to turn it down a notch, but we declined as we didn't want to ruin the other wedding.

Overall this is a wonderful venue with great atmosphere :)
PROS: This was a very pretty spot for my cermenony and reception. The atmosphere was so renaissance that I did not have to Read more...
PROS: This was a very pretty spot for my cermenony and reception. The atmosphere was so renaissance that I did not have to decorate very much. I recommend the Iron Works package as the candle holders are very sturdy and fit into the theme. We had the Queen's Chambers only, perfect for around 25-50 people. Rosa Maes catered a Medieval feast and assisted totally with cleanup and putting away the Iron Works. For an August wedding and me in long sleeves (evening), no air conditioner, it was a little warm but not to bad as this is more like a basement area. The lighting in the ceremony room was controllable.

CONS: In my opinion, the wedding that was happening upstairs at the same time, kind of ruined my quiet ambience as thier DJ music was BOOMING all the way into the Queen's Chambers. I only had a nice stereo with piano music. The attendant at the time was kind, and asked us if she should go upstairs and ask them to turn it down a notch, but we declined as we didn't want to ruin the other wedding.

Overall this is a wonderful venue with great atmosphere :) Read less
Services Used: Wedding Venue
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Hailey
Wedding:
3/18/2012
4.1/5.0
I loved this place it was the perfect place to get married I wouldn't of had my wedding anywhere else!
I loved this place it was the perfect place to get married I wouldn't of had my wedding anywhere else!
I loved this place it was the perfect place to get married I wouldn't of had my wedding anywhere else! Read less
Services Used: Wedding Venue
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Jacquelina
Wedding:
5/19/2007
4.1/5.0
We had our dream wedding at Castle McCulloch in Jamestown, North Carolina. We had many, many people comment on how beautiful our wedding was. It was a gorgeous place to have our wedding. We go back to the Castle for the special events they hold there for the holidays.
We had our dream wedding at Castle McCulloch in Jamestown, North Carolina. We had many, many people comment on how Read more...
We had our dream wedding at Castle McCulloch in Jamestown, North Carolina. We had many, many people comment on how beautiful our wedding was. It was a gorgeous place to have our wedding. We go back to the Castle for the special events they hold there for the holidays. Read less
Services Used: Wedding Planning, Wedding Venue
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Emmalee
Wedding:
5/17/2009
3.8/5.0
They required you to pay for everything that you could pay for, we needed an extra hour and there was no one using the place before us but we still had to pay $100 extra. Other than that kind of thing they were very good.
They required you to pay for everything that you could pay for, we needed an extra hour and there was no one using the Read more...
They required you to pay for everything that you could pay for, we needed an extra hour and there was no one using the place before us but we still had to pay $100 extra. Other than that kind of thing they were very good. Read less
Services Used: Wedding Venue
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Scatcher99
Wedding:
7/20/2008
3.8/5.0
Castle McCulloch is beautiful, but expect to pay a lot if you book here. For starters as a venue the cost is moderate to expensive in comparison to other vendors in the triad area of North Carolina. Then they have preferred vendors that they expect you to use which will get you discounts, but if you don't use preferred vendors for certain things like caterers for example, you have to pay additional fees, and the discounts don't apply to the additional fees. If you want alcohol, which you'll likely expect for your toasts, you'll to pay extra for bar service and the discounts for preferred vendors also don't apply to this. If you want a full bar service for mixed drinks, you're going to have to buy all of your own alcohol and bring it in yourself, but you can't have it there any sooner than 72 hours before your event and you have to take the time to label every single one of your bottles and/or cases of beer, wine, champagne. In the time that you book, you have to allow set up time for your vendors as the Castle will not let your vendors on any sooner than the start time that you book, which lessens the actual amount of time for your ceremony and reception if you have the reception on site like we did. You can't use just anyone, as they do have some vendors who have been banned from their venue. A lot of the preferred vendors are just as expensive and are even overpriced. We liked none of the caterers on their list, found a much cheaper florist on our own, and a cheaper photographer. But we did have a great experience with Island Sound DJ's and Rev Ron Grillo who were on the preferred vendor list at the time.

So yes, be prepared that you are going to have annoyances and that there are going to be extra costs than just the original booking. However, the grounds and facilities are beautiful and with the right vendors the atmosphere of your wedding will be amazing. All of our guests said that our wedding was beautiful, and kept gushing about how beautiful the Hillside Terrace and the Crystal Garden were. At the end of the day, my husband and I will say that Castle McCulloch was worth the money that we paid.
Castle McCulloch is beautiful, but expect to pay a lot if you book here. For starters as a venue the cost is moderate to Read more...
Castle McCulloch is beautiful, but expect to pay a lot if you book here. For starters as a venue the cost is moderate to expensive in comparison to other vendors in the triad area of North Carolina. Then they have preferred vendors that they expect you to use which will get you discounts, but if you don't use preferred vendors for certain things like caterers for example, you have to pay additional fees, and the discounts don't apply to the additional fees. If you want alcohol, which you'll likely expect for your toasts, you'll to pay extra for bar service and the discounts for preferred vendors also don't apply to this. If you want a full bar service for mixed drinks, you're going to have to buy all of your own alcohol and bring it in yourself, but you can't have it there any sooner than 72 hours before your event and you have to take the time to label every single one of your bottles and/or cases of beer, wine, champagne. In the time that you book, you have to allow set up time for your vendors as the Castle will not let your vendors on any sooner than the start time that you book, which lessens the actual amount of time for your ceremony and reception if you have the reception on site like we did. You can't use just anyone, as they do have some vendors who have been banned from their venue. A lot of the preferred vendors are just as expensive and are even overpriced. We liked none of the caterers on their list, found a much cheaper florist on our own, and a cheaper photographer. But we did have a great experience with Island Sound DJ's and Rev Ron Grillo who were on the preferred vendor list at the time.

So yes, be prepared that you are going to have annoyances and that there are going to be extra costs than just the original booking. However, the grounds and facilities are beautiful and with the right vendors the atmosphere of your wedding will be amazing. All of our guests said that our wedding was beautiful, and kept gushing about how beautiful the Hillside Terrace and the Crystal Garden were. At the end of the day, my husband and I will say that Castle McCulloch was worth the money that we paid. Read less
Services Used: Wedding Venue
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Daniel
Wedding:
7/28/2012
3.7/5.0
It was a very pleasurable experience to have our Wedding here! The people were nice to talk to and work with. I just wish the time slots were longer so we could have had more time to do the various activities. But looking back it was a great value, beautiful and made our wedding day very special. Thank you again.
It was a very pleasurable experience to have our Wedding here! The people were nice to talk to and work with. I just wish Read more...
It was a very pleasurable experience to have our Wedding here! The people were nice to talk to and work with. I just wish the time slots were longer so we could have had more time to do the various activities. But looking back it was a great value, beautiful and made our wedding day very special. Thank you again. Read less
Services Used: Wedding Venue
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Victoria
Wedding:
1/24/2009
3.6/5.0
The Castle was a beautiful and unique place to hold our Wedding. The prices are quite high to rent the place, and the service is not very flexiable. Certain Packages are offered to choose from.
The Castle was a beautiful and unique place to hold our Wedding. The prices are quite high to rent the place, and the Read more...
The Castle was a beautiful and unique place to hold our Wedding. The prices are quite high to rent the place, and the service is not very flexiable. Certain Packages are offered to choose from. Read less
Services Used: Wedding Venue
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Dec_Bride05
Wedding:
12/5/2008
3.6/5.0
The castle is beautiful, but I warn and welcome those who want to use it the same time that I did (December). Warn because there is a lot going on due to the castle's event--Christmas at the Castle and welcome because the price is much more reasonable then during the spring, fall, and especially summer.
The castle is beautiful, but I warn and welcome those who want to use it the same time that I did (December). Warn because Read more...
The castle is beautiful, but I warn and welcome those who want to use it the same time that I did (December). Warn because there is a lot going on due to the castle's event--Christmas at the Castle and welcome because the price is much more reasonable then during the spring, fall, and especially summer. Read less
Services Used: Rentals & Photobooths
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Kristen
Wedding:
9/20/2008
3.6/5.0
The Castle was a beautiful place to get married! Even though it was a little expensive, my family and friends and I loved the end result!
The Castle was a beautiful place to get married! Even though it was a little expensive, my family and friends and I loved Read more...
The Castle was a beautiful place to get married! Even though it was a little expensive, my family and friends and I loved the end result! Read less
Services Used: Wedding Venue
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naveed2012
Wedding:
3/16/2012
3.5/5.0
I really enjoyed having my wedding at this place. It was a great price for the reception and ceremony. Although the caterers they provide are a little over priced. You come out cheeper paying a few and going with another caterer outside of what they recommend. and there was a wedding above us that was going on that we were told would be finished by the time ours would start, they were still up there running around for awhile during the ceremony and after..Other than that.. It was a great place to have a wedding!
I really enjoyed having my wedding at this place. It was a great price for the reception and ceremony. Although the Read more...
I really enjoyed having my wedding at this place. It was a great price for the reception and ceremony. Although the caterers they provide are a little over priced. You come out cheeper paying a few and going with another caterer outside of what they recommend. and there was a wedding above us that was going on that we were told would be finished by the time ours would start, they were still up there running around for awhile during the ceremony and after..Other than that.. It was a great place to have a wedding! Read less
Services Used: Wedding Venue
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Heather Green Elliott
Wedding:
10/1/2011
2.8/5.0
This was an amazing site. But there were a few things that we were not happy with. First of all they did not record my rehearsal time like we were told they did and when we called to confirm everything a few weeks before the wedding we come to find out that they never recorded it and would not do anything to compensate for their mistake. There were also a lot of rules to have it there, which was just frustrating. The workers were not friendly and were very rude. But the place is gorgeous!
This was an amazing site. But there were a few things that we were not happy with. First of all they did not record my Read more...
This was an amazing site. But there were a few things that we were not happy with. First of all they did not record my rehearsal time like we were told they did and when we called to confirm everything a few weeks before the wedding we come to find out that they never recorded it and would not do anything to compensate for their mistake. There were also a lot of rules to have it there, which was just frustrating. The workers were not friendly and were very rude. But the place is gorgeous! Read less
Services Used: Wedding Venue
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Private User
Wedding:
7/3/2013
2.5/5.0
The Castle is beautiful of course! It was a dream to get married there, HOWEVER, they were very picky about every little thing. They charge for extra time, extra drinks, extra anything. You cannot set up until an hour and a half before the wedding. Also Paulette called to ask me about a bagpiper that another wedding on site was going to use the day of my wedding. She promised me that they would not play until 7:00 (My wedding was at 6:00) and they played constantly starting at 5:45, through my entire ceremony.

It is a beautiful place but be ready to pay a lot and have a lot of headaches!
The Castle is beautiful of course! It was a dream to get married there, HOWEVER, they were very picky about every little Read more...
The Castle is beautiful of course! It was a dream to get married there, HOWEVER, they were very picky about every little thing. They charge for extra time, extra drinks, extra anything. You cannot set up until an hour and a half before the wedding. Also Paulette called to ask me about a bagpiper that another wedding on site was going to use the day of my wedding. She promised me that they would not play until 7:00 (My wedding was at 6:00) and they played constantly starting at 5:45, through my entire ceremony.

It is a beautiful place but be ready to pay a lot and have a lot of headaches! Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
10/5/2012
2.4/5.0
Where do I begin? Gorgeous venue-I will say I couldn't imagine getting married anywhere else. I received so many compliments. With that said, I did find that I was promised the moon when looking for a venue, but when finalizing plans, I could no longer fit 150 people, use whichever caterer I wanted or have my rehearsal after 4:00. I think the thing that bothered me the most, though, was the fact that no one welcomed me or even acknowledge my presence during the entire rehearsal, ceremony or reception. When I tried to ask where the bathroom was by knocking on the office door, I was yelled at and told I wasn't allowed to utilize that area. It just seemed like a very uninviting atmosphere. The bar service is insanely expensive, and I'm pretty positive I was overcharged but had no way of proving it when comparing my records to theirs. With reservation, I would probably still recommend this venue.
Where do I begin? Gorgeous venue-I will say I couldn't imagine getting married anywhere else. I received so many Read more...
Where do I begin? Gorgeous venue-I will say I couldn't imagine getting married anywhere else. I received so many compliments. With that said, I did find that I was promised the moon when looking for a venue, but when finalizing plans, I could no longer fit 150 people, use whichever caterer I wanted or have my rehearsal after 4:00. I think the thing that bothered me the most, though, was the fact that no one welcomed me or even acknowledge my presence during the entire rehearsal, ceremony or reception. When I tried to ask where the bathroom was by knocking on the office door, I was yelled at and told I wasn't allowed to utilize that area. It just seemed like a very uninviting atmosphere. The bar service is insanely expensive, and I'm pretty positive I was overcharged but had no way of proving it when comparing my records to theirs. With reservation, I would probably still recommend this venue. Read less
Services Used: Wedding Venue
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Samantha
Wedding:
7/12/2013
2.3/5.0
Castle McCulloch is a beautiful place. We new when we saw it that we wanted to be married there. Although they are VERY expensive, we decided to have our wedding there. READ your contract. We wanted sparklers as a send off and we were told no. No additional chairs can be brought in (without an additional fee that is - taking out and placing back) so you have to get chairs covers because the chairs are ugly. The tables have been fixed so many times that you can see the bolts though the table cloths. We had to provide our own trash bags or be charged a fee..... not a lie. I would also advise you to use a caterer on their list. They charge you 25% of your highest rental fee to use an outside caterer. They have a had time picking up their phone and often leave early /dont answer if its close to closing time. The room was clean and the grounds were pretty but for the price and the extra fees and being told "no" all of the time, i thought it was a bit crazy.
Castle McCulloch is a beautiful place. We new when we saw it that we wanted to be married there. Although they are VERY Read more...
Castle McCulloch is a beautiful place. We new when we saw it that we wanted to be married there. Although they are VERY expensive, we decided to have our wedding there. READ your contract. We wanted sparklers as a send off and we were told no. No additional chairs can be brought in (without an additional fee that is - taking out and placing back) so you have to get chairs covers because the chairs are ugly. The tables have been fixed so many times that you can see the bolts though the table cloths. We had to provide our own trash bags or be charged a fee..... not a lie. I would also advise you to use a caterer on their list. They charge you 25% of your highest rental fee to use an outside caterer. They have a had time picking up their phone and often leave early /dont answer if its close to closing time. The room was clean and the grounds were pretty but for the price and the extra fees and being told "no" all of the time, i thought it was a bit crazy. Read less
Services Used: Wedding Venue
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Angela
Wedding:
7/28/2012
1.9/5.0
When we viewed the venue last year, we fell in love with it, but when we had our wedding there 2 weeks ago the carpet was stained and absolutely disgusting. We were embarrassed for our friends and family to see it since we had raved about how beautiful it was last year. Furthermore, we also had our wedding taken over by a new castle representative, who has no idea what they are doing and over stresses their value and place of importance. Three days before our wedding she tell us we have a balance due even though she corresponded with us several times the three weeks leading up the wedding and never said a word. The Castle's vendor point system does not help you save money. You think you are getting a credit and you do get a small discount but you need to use all of their preferred vendors. Also, I found out from one of their preferred vendors that they have to pay to be on that preferred vendor list. So all I can say at this point is watch every move you make and every penny and hope that you don't get the shaft by the "new bridal show producer" as she calls herself.
When we viewed the venue last year, we fell in love with it, but when we had our wedding there 2 weeks ago the carpet was Read more...
When we viewed the venue last year, we fell in love with it, but when we had our wedding there 2 weeks ago the carpet was stained and absolutely disgusting. We were embarrassed for our friends and family to see it since we had raved about how beautiful it was last year. Furthermore, we also had our wedding taken over by a new castle representative, who has no idea what they are doing and over stresses their value and place of importance. Three days before our wedding she tell us we have a balance due even though she corresponded with us several times the three weeks leading up the wedding and never said a word. The Castle's vendor point system does not help you save money. You think you are getting a credit and you do get a small discount but you need to use all of their preferred vendors. Also, I found out from one of their preferred vendors that they have to pay to be on that preferred vendor list. So all I can say at this point is watch every move you make and every penny and hope that you don't get the shaft by the "new bridal show producer" as she calls herself. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
[Private]
1.8/5.0
I contacted this business with an interest in having my wedding at their venue. From the beginning of the conversation with the consultant, Crystal, I knew that my dream of a fairy tale wedding was over. Please, don't get me wrong, friends of mine have used this venue in the past and have had excellent experiences, but apparently they did not deal with the person I did on the telephone. I am in the pharmaceutical sales field and cannot imagine using this approach with a customer. I simply called to ask some specifics about the venue, discuss dates, and set up an appointment to visit. Before I could even finish explaining my needs, she was giving me prices and policies. I did not appreciate the unprofessional way this was handled. It was very high pressure, and I felt like she was reading a sales pitch from a script. I do realize that this venue is expensive and I was prepared for this, but this was the first time I had even spoke with a consultant and honestly, discussing prices over the phone before a customer has even seen the place is just tacky. A location like Castle McCulloch should sell itself. I asked friends that used the venue if they experienced this type of issue in the past and they just raved about the helpfulness and knowledgeable ladies they dealt with. If anyone is planning to contact them, just be sure not to deal with Crystal. I booked my second choice venue and am very happy with the decision I made.
I contacted this business with an interest in having my wedding at their venue. From the beginning of the conversation Read more...
I contacted this business with an interest in having my wedding at their venue. From the beginning of the conversation with the consultant, Crystal, I knew that my dream of a fairy tale wedding was over. Please, don't get me wrong, friends of mine have used this venue in the past and have had excellent experiences, but apparently they did not deal with the person I did on the telephone. I am in the pharmaceutical sales field and cannot imagine using this approach with a customer. I simply called to ask some specifics about the venue, discuss dates, and set up an appointment to visit. Before I could even finish explaining my needs, she was giving me prices and policies. I did not appreciate the unprofessional way this was handled. It was very high pressure, and I felt like she was reading a sales pitch from a script. I do realize that this venue is expensive and I was prepared for this, but this was the first time I had even spoke with a consultant and honestly, discussing prices over the phone before a customer has even seen the place is just tacky. A location like Castle McCulloch should sell itself. I asked friends that used the venue if they experienced this type of issue in the past and they just raved about the helpfulness and knowledgeable ladies they dealt with. If anyone is planning to contact them, just be sure not to deal with Crystal. I booked my second choice venue and am very happy with the decision I made. Read less
Services Used: Wedding Venue
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Megan
Wedding:
10/11/2013
1.7/5.0
While the Castle is a beautiful and unique space for a wedding and certain employees (Paulette) were great to work with, overall I would not recommend this event space. They are known in the area for having somewhat stringent rules and following the "good 'ol boy" system of doing business - most of which were geared at maximizing profit and often created quite the inconvenience for my vendors and I. For instance, we had to pay over $500 just to bring in our own caterer, which was a must because their recommended caterers were sub par. In fact most of the vendors they recommended we chose not to work with for one reason or another and those we did work with were sometimes not responsive and occasionally unprofessional. I had a wonderful/beautiful wedding day here, but had to spend a lot of money and stress and energy to make it that way.
While the Castle is a beautiful and unique space for a wedding and certain employees (Paulette) were great to work with, Read more...
While the Castle is a beautiful and unique space for a wedding and certain employees (Paulette) were great to work with, overall I would not recommend this event space. They are known in the area for having somewhat stringent rules and following the "good 'ol boy" system of doing business - most of which were geared at maximizing profit and often created quite the inconvenience for my vendors and I. For instance, we had to pay over $500 just to bring in our own caterer, which was a must because their recommended caterers were sub par. In fact most of the vendors they recommended we chose not to work with for one reason or another and those we did work with were sometimes not responsive and occasionally unprofessional. I had a wonderful/beautiful wedding day here, but had to spend a lot of money and stress and energy to make it that way. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
1+ year ago
1.2/5.0
My grandmother was diagnosed with life-threatening cancer and was scheduled for an emergency surgery during my wedding. Because of the urgency, we were forced to call Castle McCulloch on Christmas Eve. We were told that no refunds would be possible, that the date would be easily filled again, and that they would not comprise with us.
My grandmother was diagnosed with life-threatening cancer and was scheduled for an emergency surgery during my wedding. Read more...
My grandmother was diagnosed with life-threatening cancer and was scheduled for an emergency surgery during my wedding. Because of the urgency, we were forced to call Castle McCulloch on Christmas Eve. We were told that no refunds would be possible, that the date would be easily filled again, and that they would not comprise with us. Read less
Services Used: Wedding Venue
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Anonymous
Wedding:
2+ years ago
1.0/5.0
I will start by saying that the venue is beautiful! However, definitely NOT WORTH THE MONEY!!! Reason being, pitifully poor customer service. The ladies you deal with are not on the same page. I was quoted one price, then charged an additional $1000. Took my complaint to the manager and was pretty much called a liar. The girl that quoted the incorrect price. I would have conceded and paid the higher fee and been okay if they would have admitted that she misquoted the price. Instead, they told me I misheard or made up the conversation that took place. Our wedding was in the Crystal Garden. Two of the three air conditioners were out so we were all hot. We had to have large, visually unappealing fans brought in to cool the area. They were loud as well. I urge anyone interested in this venue to look elsewhere. They stay extremely busy, and I believe that is why they have such poor customer service. You do not want to deal with these people while planning the happiest day of your life. I wish you luck in your search for a venue and hope this was helpful.
I will start by saying that the venue is beautiful! However, definitely NOT WORTH THE MONEY!!! Reason being, pitifully Read more...
I will start by saying that the venue is beautiful! However, definitely NOT WORTH THE MONEY!!! Reason being, pitifully poor customer service. The ladies you deal with are not on the same page. I was quoted one price, then charged an additional $1000. Took my complaint to the manager and was pretty much called a liar. The girl that quoted the incorrect price. I would have conceded and paid the higher fee and been okay if they would have admitted that she misquoted the price. Instead, they told me I misheard or made up the conversation that took place. Our wedding was in the Crystal Garden. Two of the three air conditioners were out so we were all hot. We had to have large, visually unappealing fans brought in to cool the area. They were loud as well. I urge anyone interested in this venue to look elsewhere. They stay extremely busy, and I believe that is why they have such poor customer service. You do not want to deal with these people while planning the happiest day of your life. I wish you luck in your search for a venue and hope this was helpful. Read less
Services Used: Wedding Venue
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Jcrocker
Wedding:
3/10/2012
0.6/5.0
In the end it did turn out to be a beautiful evening. So I do give the venue 5 stars for the actual location and atmosphere. As for everything else, Kelli is the most unprofessional, rude and unfriendly person I've ever dealt with which is pretty ironic when excited women who are planning the biggest day of their lives are who she's working with. She needs a job in a cubicle because she had zero interaction with clients and that's if and only if she calls you back which makes it really difficult to feel comfortable about planning the venue. Had I known who we'd be dealing with, I would've chosen a different venue.
In the end it did turn out to be a beautiful evening. So I do give the venue 5 stars for the actual location and Read more...
In the end it did turn out to be a beautiful evening. So I do give the venue 5 stars for the actual location and atmosphere. As for everything else, Kelli is the most unprofessional, rude and unfriendly person I've ever dealt with which is pretty ironic when excited women who are planning the biggest day of their lives are who she's working with. She needs a job in a cubicle because she had zero interaction with clients and that's if and only if she calls you back which makes it really difficult to feel comfortable about planning the venue. Had I known who we'd be dealing with, I would've chosen a different venue. Read less
Services Used: Wedding Venue

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3925 Kivett Drive, Jamestown, NC 27282 See On Map
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