130x130 sq 1419977566555 56411846634214348470542437401

Champagne & Lace Bridal

Collinsville , IL
CONTACT US
CONTACT US

LOCATION

1600 Vandalia Ave
Collinsville, IL 62234 US (map)

PHONE

618-345-5223

WEBSITE

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ABOUT US

When you say yes we have the dress!

As the area's premier bridal boutique, our ultimate focus is creating a unique and memorable experience to each client.
Our... Read more
When you say yes we have the dress!

As the area's premier bridal boutique, our ultimate focus is creating a unique and memorable experience to each client.
Our consultants are dedicated to offering impeccable, personalized service to each individual customer. We are a family owned business and strive to give each bride the attention she deserves and to be there from the first try on to making sure your gown is aisle ready!

We will enhance your body type with stunning gowns and dazzling accessories. Make an appointment for a one of a kind experience to view our collection of Bridal, Bridesmaids, Prom, Flower girl, Quinceaneras, and Debutante gowns. Read less
Dress & Attire

PHOTOS

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REVIEWS

3.4
out of 5.0
3.4/5.0
3.6/5.0
3.3/5.0
3.4/5.0
3.5/5.0
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Tina
Wedding:
6/17/2017
0.0/5.0
Very disappointed in this vendor, my daughter had standing appointment; we got there a sales clerk had her sign in took us downstairs to where some dresses were and after that we had no help. A group came in after us and was showered with help. I would not recommend this shop to anyone.

Again disappointed, especially after driving an hour and twenty minutes to get there.
Very disappointed in this vendor, my daughter had standing appointment; we got there a sales clerk had her sign in took us Read more...
Very disappointed in this vendor, my daughter had standing appointment; we got there a sales clerk had her sign in took us downstairs to where some dresses were and after that we had no help. A group came in after us and was showered with help. I would not recommend this shop to anyone.

Again disappointed, especially after driving an hour and twenty minutes to get there. Read less
Services Used: Dress & Attire
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Private User
Wedding:
6/11/2016
1.7/5.0
The store itself was filthy; you'd think that a boutique selling white wedding dresses would dust and clean their floors once in a while. The fitting rooms are tiny and only have curtains, so all the other patrons can see you while you're in there. There are accessories and shoes flung all over the shop; it's very unorganized.

When making my appointment, I specifically asked if they had plus size gowns available, and I was told they "specialize" in plus size gowns. I am a dress size 18-20, and they only had two dresses for me to try on that were much too large for me, so I couldn't really see how they would look anyway. One of the dresses had some sort of lace strap that immediately made my skin start to break out in hives, and I said I needed to take the dress off right away, and the attendant said "pain is beauty" and that the dress looked good on me, I should take a minute to look at it. When I asked if they had more gowns for me to try on, the attendant asked the owner, and the owner made a big deal of feeling my waist and saying "oh I wouldn't have any more in HER size", like I was some sort of cow, in front of everyone in the shop. This was my first wedding dress shopping experience and it was awful.
The store itself was filthy; you'd think that a boutique selling white wedding dresses would dust and clean their floors Read more...
The store itself was filthy; you'd think that a boutique selling white wedding dresses would dust and clean their floors once in a while. The fitting rooms are tiny and only have curtains, so all the other patrons can see you while you're in there. There are accessories and shoes flung all over the shop; it's very unorganized.

When making my appointment, I specifically asked if they had plus size gowns available, and I was told they "specialize" in plus size gowns. I am a dress size 18-20, and they only had two dresses for me to try on that were much too large for me, so I couldn't really see how they would look anyway. One of the dresses had some sort of lace strap that immediately made my skin start to break out in hives, and I said I needed to take the dress off right away, and the attendant said "pain is beauty" and that the dress looked good on me, I should take a minute to look at it. When I asked if they had more gowns for me to try on, the attendant asked the owner, and the owner made a big deal of feeling my waist and saying "oh I wouldn't have any more in HER size", like I was some sort of cow, in front of everyone in the shop. This was my first wedding dress shopping experience and it was awful. Read less
Services Used: Dress & Attire
Default vendor profile pic
Brenda
Wedding:
5/20/2016
0.0/5.0
Thiese people do not stand by their word. It shouldn't matter if that person is still working for them or not if she told me it was 100 dollars less than that's what we should have gotten it for. They just gave us excuse well she was telling people all kinds of stuff and not telling us anything about those conversations. Well that is not my problem but you should be better and more understanding to us. Offer is 20 percent off of alterations is ridiculous. The woman ordered my daughters dress way to big probably so you all could get even more money from us. Well we will take it somewhere else cause you all can not be trusted your words mean nothing. You all were very rude to me and my daughter today. That is unacceptable. What should have been an exciting day of picking up your wedding dress turned into her being in tears cause your store screwed up and none of you wanna take the blame for it. You are the one that hired this other lady to begin with you should make this right. I will never do business with this store or these people again. They can not be trusted at all. Then don't care that they upset the bride that just spent 1600 dollars on a sees in your store. Should have gave outlet business somewhere else but we were told we were getting this dress for cheaper and that didn't happen. They lie!!!
Thiese people do not stand by their word. It shouldn't matter if that person is still working for them or not if she told Read more...
Thiese people do not stand by their word. It shouldn't matter if that person is still working for them or not if she told me it was 100 dollars less than that's what we should have gotten it for. They just gave us excuse well she was telling people all kinds of stuff and not telling us anything about those conversations. Well that is not my problem but you should be better and more understanding to us. Offer is 20 percent off of alterations is ridiculous. The woman ordered my daughters dress way to big probably so you all could get even more money from us. Well we will take it somewhere else cause you all can not be trusted your words mean nothing. You all were very rude to me and my daughter today. That is unacceptable. What should have been an exciting day of picking up your wedding dress turned into her being in tears cause your store screwed up and none of you wanna take the blame for it. You are the one that hired this other lady to begin with you should make this right. I will never do business with this store or these people again. They can not be trusted at all. Then don't care that they upset the bride that just spent 1600 dollars on a sees in your store. Should have gave outlet business somewhere else but we were told we were getting this dress for cheaper and that didn't happen. They lie!!! Read less
Services Used: Dress & Attire
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Jana
Wedding:
11/15/2015
5.0/5.0
The girls here could not have been sweeter or more hwlpful. After 2 straight weeks of shopping for the perfect dress i finally said YES to the dress here and i could not have been more pleased with the service and selection offered to me by Debbie and her wonderful staff.
The girls here could not have been sweeter or more hwlpful. After 2 straight weeks of shopping for the perfect dress i Read more...
The girls here could not have been sweeter or more hwlpful. After 2 straight weeks of shopping for the perfect dress i finally said YES to the dress here and i could not have been more pleased with the service and selection offered to me by Debbie and her wonderful staff. Read less
Services Used: Dress & Attire
Default vendor profile pic
Lauren
Wedding:
10/17/2015
4.9/5.0
I was extremely happy with my experience at Champagne and Lace. The entire staff was friendly and willing to work around my needs and schedule. I received one-on-one attention during my first appointment, and the timing allowed me to have the whole store to myself, which was a nice experience. Debbie, Melissa, and the other employees were very helpful in scheduling fittings that worked for me, as I was coming in from out of town. The selection of gowns and the service were great, and I'd recommend the shop to anyone in the area.
I was extremely happy with my experience at Champagne and Lace. The entire staff was friendly and willing to work around Read more...
I was extremely happy with my experience at Champagne and Lace. The entire staff was friendly and willing to work around my needs and schedule. I received one-on-one attention during my first appointment, and the timing allowed me to have the whole store to myself, which was a nice experience. Debbie, Melissa, and the other employees were very helpful in scheduling fittings that worked for me, as I was coming in from out of town. The selection of gowns and the service were great, and I'd recommend the shop to anyone in the area. Read less
Services Used: Dress & Attire
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Johnita
Wedding:
10/2/2015
0.4/5.0
At first they were nice, fun, and friendly. When I went into the shop again to make sure everything got ordered my MOH and I continuously kept asking the clerk why did I have to pay taxes the first time and not this time and her response was that they got a new system. I stated out loud to the clerk, as well as to myself, numerous times that the price that I was paying did not look right. She began to talk to me as if I could not comprehend and so I just decided to leave it alone. I was told that my dress would be ordered on Wednesday. I called on Friday because I did not receive a call stating if the dress had been ordered just for them to say that it was not ordered because the taxes were not included in the price causing it not to be at the half way mark for them to order it and that I needed to put more money down. After numerous phone conversations I told them that I would like to speak to the owner. On Sunday I received a call from the company and she told me that my dressed had been ordered. I called again on Tuesday to received a return date and Lydia stated she had previously talked to me and told me that my dress was not and will not be ordered unless I put the rest of the money down that was needed. I told her that I would just call back to speak with the woman that I spoke to on Sunday about my dress. About 30 minutes later I called back and asked to speak to the owner again because she never reached out to me. She stated that the owner was not available, but that my dress was ordered. That she had made a mistake and did not know what occurred over the weekend, but I still needed to put the money down. I told her that I would still like to speak with the owner about the horrible customer service that I had received. The owner still has not called. I would not recommend that anyone buy their wedding dress from this place.
At first they were nice, fun, and friendly. When I went into the shop again to make sure everything got ordered my MOH and Read more...
At first they were nice, fun, and friendly. When I went into the shop again to make sure everything got ordered my MOH and I continuously kept asking the clerk why did I have to pay taxes the first time and not this time and her response was that they got a new system. I stated out loud to the clerk, as well as to myself, numerous times that the price that I was paying did not look right. She began to talk to me as if I could not comprehend and so I just decided to leave it alone. I was told that my dress would be ordered on Wednesday. I called on Friday because I did not receive a call stating if the dress had been ordered just for them to say that it was not ordered because the taxes were not included in the price causing it not to be at the half way mark for them to order it and that I needed to put more money down. After numerous phone conversations I told them that I would like to speak to the owner. On Sunday I received a call from the company and she told me that my dressed had been ordered. I called again on Tuesday to received a return date and Lydia stated she had previously talked to me and told me that my dress was not and will not be ordered unless I put the rest of the money down that was needed. I told her that I would just call back to speak with the woman that I spoke to on Sunday about my dress. About 30 minutes later I called back and asked to speak to the owner again because she never reached out to me. She stated that the owner was not available, but that my dress was ordered. That she had made a mistake and did not know what occurred over the weekend, but I still needed to put the money down. I told her that I would still like to speak with the owner about the horrible customer service that I had received. The owner still has not called. I would not recommend that anyone buy their wedding dress from this place. Read less
Services Used: Dress & Attire
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Clemmescia
Wedding:
9/19/2015
5.0/5.0
The staff was wonderful and they have an amazing selection of bridal gowns. If you want someone that makes you feel like you have made a friend for life I suggest you do business with them. Words cannot describe how attentive, caring, detailed, organized, friendly, loving, and personal the staff were.
The staff was wonderful and they have an amazing selection of bridal gowns. If you want someone that makes you feel like Read more...
The staff was wonderful and they have an amazing selection of bridal gowns. If you want someone that makes you feel like you have made a friend for life I suggest you do business with them. Words cannot describe how attentive, caring, detailed, organized, friendly, loving, and personal the staff were. Read less
Services Used: Dress & Attire
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Anonymous
Wedding:
Recently Married
2.0/5.0
No other way to describe it than a BAD experience. I bought my dress from a store out of state, so I thought it would be convenient to have it altered somewhere close to my home. Several of my bridesmaids and I went in for alterations and were fitted and told to return in a week. When we returned there were problems with each of our dresses, most notably mine. I was treated very rudely for pointing out the obvious issues with the alterations and was then charged for more alterations to fix what had been done. I will never go back.
No other way to describe it than a BAD experience. I bought my dress from a store out of state, so I thought it would be Read more...
No other way to describe it than a BAD experience. I bought my dress from a store out of state, so I thought it would be convenient to have it altered somewhere close to my home. Several of my bridesmaids and I went in for alterations and were fitted and told to return in a week. When we returned there were problems with each of our dresses, most notably mine. I was treated very rudely for pointing out the obvious issues with the alterations and was then charged for more alterations to fix what had been done. I will never go back. Read less
Services Used: Dress & Attire
Default vendor profile pic
Anonymous
Wedding:
1+ year ago
0.6/5.0
There are few good things to say about this shop...the customer service was continuously horrible; 3 times I called and was told to expect return phone calls (which never happened), they did not have alterations completed on the (multiple) dates they promised, they changed my scheduled appointment time (without notifying me of the change) resulting in me driving over an hour (one way) for an appointment that did not happen. When I approached with them with my concerns, they were slightly apologetic but offered nothing else to smooth over the extremely horrible customer service experience that had taken place throughout this "adventure." It's really sad when a bride-to-be CHOOSES to spend over $2,000 in a shop and prom alterations take precedence over the wedding gown... Do yourself a favor and choose to spend your hard-earned money elsewhere! Other than that, the dress was gorgeous but, knowing what I know now, I would have bought the dress elsewhere.
There are few good things to say about this shop...the customer service was continuously horrible; 3 times I called and Read more...
There are few good things to say about this shop...the customer service was continuously horrible; 3 times I called and was told to expect return phone calls (which never happened), they did not have alterations completed on the (multiple) dates they promised, they changed my scheduled appointment time (without notifying me of the change) resulting in me driving over an hour (one way) for an appointment that did not happen. When I approached with them with my concerns, they were slightly apologetic but offered nothing else to smooth over the extremely horrible customer service experience that had taken place throughout this "adventure." It's really sad when a bride-to-be CHOOSES to spend over $2,000 in a shop and prom alterations take precedence over the wedding gown... Do yourself a favor and choose to spend your hard-earned money elsewhere! Other than that, the dress was gorgeous but, knowing what I know now, I would have bought the dress elsewhere. Read less
Services Used: Dress & Attire
Default vendor profile pic
Heather
Wedding:
5/9/2015
5.0/5.0
Even though I chose Champagne and Lace because they were the only ones around who had the dress I wanted, I couldn't be more happier with their services!! Not only did I try my dream dress on they also helped me try on other dresses to make sure I was 100% satisfied with my decision. I also got my alterations done with them and no matter how many times I wanted something changed they were available and accommodating to my needs and requests. They may look small from the outside but their services can match anyone elses!!
Even though I chose Champagne and Lace because they were the only ones around who had the dress I wanted, I couldn't be Read more...
Even though I chose Champagne and Lace because they were the only ones around who had the dress I wanted, I couldn't be more happier with their services!! Not only did I try my dream dress on they also helped me try on other dresses to make sure I was 100% satisfied with my decision. I also got my alterations done with them and no matter how many times I wanted something changed they were available and accommodating to my needs and requests. They may look small from the outside but their services can match anyone elses!! Read less
Services Used: Dress & Attire

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1600 Vandalia Ave, Collinsville, IL 62234 See On Map
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