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Chassy Cakes

Nutley , NJ

LOCATION

Nutley, NJ US 07110 (map)

PHONE

973-235-1247

WEBSITE

View website
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Wedding Cake

INFO FOR WEDDING CAKE

Besides cakes, what other types of desserts do you provide?
Cookies, Cupcakes, Dessert Buffet, Groom's Cake, Pastries
What additional services do you provide?
Consultations, On-site Delivery, On-site Setup, Tastings
What dietary needs can you accommodate?
Lactose Free, Organic
Do you provide customary cakes, such as Croquembouche?
Yes
Are you licensed by the state health department?
Yes

REVIEWS

3.3
out of 5.0
2.9/5.0
3.1/5.0
3.0/5.0
3.8/5.0
3.6/5.0
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Wwnetwork-128
Tammy
Wedding:
3/26/2011
2.4/5.0
Chasity moved from the Dallas area where I live to the New Jersey area around the time of my wedding. I was insured that her employee would give me the same quality of service that I hired and my contract would be fulfilled as this woman was working under Chasity. However on my wedding day there was no groom's cake delivered. I frantically called both Chasity and the person responsible for delivery and all I got after an hour was an "I'm sorry, Chasity never told me about the groomscake" text from one of them and an "Sorry about this, I'll talk to her". Neither would ever answer the phone. The bride's cake, although pretty was a mess. The icing was rock hard and fell apart into pieces when trying to cut it. The picture of my husband and I cutting our first wedding cake I look like I'm about to burst into tears. For the groom's cake we had to run down to the grocery store and buy a generic chocolate cake.
I was so upset by the whole thing that my wedding night I actually got on my phone after my husband fell asleep to write Chasity an email. I felt that since she was moving she was no longer worried about the kind of customer service I got, after all, how could I affect her business all the way in Texas? She emailed me back saying she would refund the $30 we spent on the groomscake and send a $50 gift card to a restaurant for the rest of the damage. I figured it was the thought that counted and let it go. A week after returning from my honeymoon I hadn't heard from her. I emailed her a few times only to get a response saying she'd put it in the mail.
Finally, after three weeks I got an email saying she'd already put it in the mail. I felt that this whole mess was finally behind me. I waited a week without seeing anything before emailing me again. She told me she had sent it and after checking the status of the money order saw it hadn't been cashed. Instead of re-sending it she decided to put $30 in my PayPal account. This of course made me very upset. The wedding cake is one of the most important details of a wedding, and here mine was a disaster and she was giving me $30 to make it better? Really? I sent an email asking about the $50 gift card I was promised. Her response? She canceled the $30 PayPal transaction.
I thought about just letting this all go but in all honesty my anger isn't gone yet. I figured the best thing I could do at this point is warn her future customers about her real "customer service". If anyone would like to message me, I do have all emails regarding all of this as proof I'm not just a bitter bride out for revenge. I hope you think twice before hiring someone so heartless.
Services Used: Wedding Cake
Wwnetwork-128
Ashley
Wedding:
11/27/2010
1.0/5.0
I would NEVER recommend this lady to anyone!! When she was working here in the Fort Worth area she was supposed to make a 4 tier cake that was silver with baby blue and baby pink ribon on the bottoms and a crown royal bottle as the grooms cake and it was supposed to be delivered by 12pm and she didn't show up with it until 1:15 we tried calling and texting her with no answers or responses at this point I was at the wedding venue and had not seen the cake. When my husband and I walked in and saw it I started crying right away! It was horrible we had a 3 tier wedding cake that was totally pink the next tier was blue then pink again! It was horrible!! That was nothing like the picture that we gave her! The crown royal bottle was horrible and falling apart it was so embarrassing! I called her the next day and her "partner" answered the phone and called me a liar and told me to send her pictures of what it was supposed to look like and she would call me back I asked to speak with the owner who we had been working with this whole time. When she got on the phone she started yelling at me saying that I was " disrespecting her work" when it clearly was not what we paid for! And she hung up on me. When I called back I got the "partner" again and she said that she was so sorry and they would send us $50 back and that they were sorry for everything. Well a little over a year later ... No $50!! I'm sorry I'm still mad about this it was so embarrassing that I cried on my wedding day! NO bride should ever have to deal with this lady! BEWARE
Services Used: Wedding Cake
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Anonymous
Wedding:
2+ years ago
4.9/5.0
Our cakes were very cute, the flavors went well together and it was a good amount to feed everyone. Our neighbors are still calling us for more cake. She delivered our cakes on time and they were a big hit
Services Used: Wedding Cake
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Lilmamma3
Wedding:
6/26/2010
4.8/5.0
I received a wedding cake from Chassy Cakes and it was AMAZING. The cakes were extremely moist. I have sent other brides to them, which they supplied cakes for. I highly recommend Chassy Cakes!
Services Used: Wedding Cake

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