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Chateau Hathorn

Warwick

LOCATION

Warwick, US

WEBSITE

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Wedding Venue

REVIEWS

3.4
out of 5.0
3.8/5.0
2.8/5.0
3.5/5.0
3.2/5.0
3.5/5.0
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Betsy
Wedding:
10/18/2014
1.8/5.0
Pros: They have a beautiful venue, inside and out. They handle all food, beverage and even the wedding cake, which simplifies planning. The day-of staff was very friendly and attentive. The food was overall good. The bridal suite is included and large for getting ready. Locals I told I about the locale were very impressed - as it has a good reputation.

Cons: While touted as "not a cookie cutter catering hall," the proprietor really has 1 view of how the event should go...her way. That is fine if you don't have any personal touches and just want to have all details handled for you. Even the most minor details were a challenge (like changing the napkin fold). I never got a returned phone call or email - and there is only 1 point of contact. This was a major problem when I sent my seating chart in 3 weeks in advance but she didn't review it until the day before the wedding and we had to revise key tables. During the cocktail hour I learned that the extra hour of bar service we ordered was expected to happen upstairs from where the party had been - in other words, move all the guests and DJ up a flight of stairs (what?!). We had a number of vegetarian guests - they were served only vegetables for dinner vs the pasta dish we'd requested (what?!). The cake was also an issue. They say they can make "anything you want," however when we wanted a vanilla cinnamon cake with Mexican chocolate icing (meaning a bit spicy, not w/ Mexican chocolate), they refused to even consider. When I wanted edible sugar butterflies on the cake, we had another confrontation with management. Thankfully my bridesmaids persevered and got it done. The bartender put out a tip jar - when we are hosting a formal event and tipping 20% on a large bill for service, why is there a tip jar out? And then finally, at the end of the night the owner's son got in a fist fight with another member of the staff and the police were called. Perhaps it was a full moon...
Pros: They have a beautiful venue, inside and out. They handle all food, beverage and even the wedding cake, which Read more...
Pros: They have a beautiful venue, inside and out. They handle all food, beverage and even the wedding cake, which simplifies planning. The day-of staff was very friendly and attentive. The food was overall good. The bridal suite is included and large for getting ready. Locals I told I about the locale were very impressed - as it has a good reputation.

Cons: While touted as "not a cookie cutter catering hall," the proprietor really has 1 view of how the event should go...her way. That is fine if you don't have any personal touches and just want to have all details handled for you. Even the most minor details were a challenge (like changing the napkin fold). I never got a returned phone call or email - and there is only 1 point of contact. This was a major problem when I sent my seating chart in 3 weeks in advance but she didn't review it until the day before the wedding and we had to revise key tables. During the cocktail hour I learned that the extra hour of bar service we ordered was expected to happen upstairs from where the party had been - in other words, move all the guests and DJ up a flight of stairs (what?!). We had a number of vegetarian guests - they were served only vegetables for dinner vs the pasta dish we'd requested (what?!). The cake was also an issue. They say they can make "anything you want," however when we wanted a vanilla cinnamon cake with Mexican chocolate icing (meaning a bit spicy, not w/ Mexican chocolate), they refused to even consider. When I wanted edible sugar butterflies on the cake, we had another confrontation with management. Thankfully my bridesmaids persevered and got it done. The bartender put out a tip jar - when we are hosting a formal event and tipping 20% on a large bill for service, why is there a tip jar out? And then finally, at the end of the night the owner's son got in a fist fight with another member of the staff and the police were called. Perhaps it was a full moon... Read less
Services Used: Wedding Cake, Catering, Wedding Venue
130x130 sq 1235357105250 img 7443
alliecarrie41
Wedding:
10/10/2008
4.9/5.0
Helene, Sandra and the entire staff at the Chateau Hathorn made my day absolutely perfect. The breath-taking grounds, elegant rooms and fabulous menu were beyond any other place I researched. I had wanted my wedding here for a long time, having envied the beautiful location for years as I grew up the street from the Chateau. Helene made this dream a reality, and I highly recommend visiting them for dinner, a wine tasting, or your wedding event. They will make it perfect!
Helene, Sandra and the entire staff at the Chateau Hathorn made my day absolutely perfect. The breath-taking grounds, Read more...
Helene, Sandra and the entire staff at the Chateau Hathorn made my day absolutely perfect. The breath-taking grounds, elegant rooms and fabulous menu were beyond any other place I researched. I had wanted my wedding here for a long time, having envied the beautiful location for years as I grew up the street from the Chateau. Helene made this dream a reality, and I highly recommend visiting them for dinner, a wine tasting, or your wedding event. They will make it perfect! Read less
Services Used: Wedding Cake, Wedding Venue
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