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Chez Bazan French Bakery
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4 Reviews
Address:
Tyler, TX US
Categories:
 
 
 
3.9 
(3.6/5.0)
 
Quality of Service 
(4.2/5.0)
 
Responsiveness 
(3.6/5.0)
 
Professionalism 
(3.8/5.0)
 
Value 
(4.4/5.0)
 
Flexibility 
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Ashlee
Wedding:
5/17/2013
 
2.0 out of 5.0
We ordered our wedding cake from Chez Bazan and overall I was disappointed with the bakery. We did receive a beautiful wedding cake and our guest said it was delicious so I guess that counts for something.

I have a dairy allergy and had asked if they could provide a dairy free cake, I even offered to provide the dairy free ingredients. They were unwilling to do so (we went with them anyway because we couldn't find a bakery who would do dairy free). After we had looked at the quote and had agreed to pay the full price when we ordered they changed the delivery fee.

The Monday before the wedding I called to verify the delivery time. They informed me that we had a balance on the bill and they would not deliver until it had been paid. I explained to them we had paid the full balance when we ordered; they even wrote pd in full on the receipt. The lady said they had made an error when we ordered and we would need to pay the difference. The lady I talked to was incredibly rude and I wonder what would have happened if I had not called as the wedding was the upcoming Friday.

When we cut into the cake at the reception it was not even what we had ordered. The top two layers were supposed to have a raspberry filling and the bottom was to have Italian crème. All the layers were filled with the raspberry.

Overall, I was incredibly disappointed with the customer service at Chez Bazan. I would not recommend chez bazan to someone who wants to be treated well. However, if you are only looking for a good product chez bazan does offer that.
Services Used: Wedding Cake
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Taryn
Wedding:
4/13/2013
 
5.0 out of 5.0
I used Chez Bazan's cheesecakes for our grooms cake at our wedding on April 13, 2013 at The Cascades in Tyler. Claudia was great to talk to and so knowledgeable and helpful. The best thing is that they don't charge the cheesecakes at a grooms cake price! I received so many compliments on the different flavors of cheesecake we had. Go see Claudia at Chez Bazan!

Taryn Warren
Services Used: Wedding Cake
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Erica
Wedding:
7/8/2006
 
5.0 out of 5.0
If i had to do it over i would pick them again and again. They were wonderful. Claudia helped us every step of the way. The food was great, and the cake was not only yummy but BEAUTIFUL.
Services Used: Catering
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Jessica
Wedding:
5/20/2006
 
3.7 out of 5.0
No complaints here--everything went smoothly and the food was great.
Services Used: Catering
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