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City Lites Limousine

White Marsh , MD

LOCATION

White Marsh, MD 21162 US

PHONE

410-248-3333

WEBSITE

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Transportation

REVIEWS

3.7
out of 5.0
3.7/5.0
3.7/5.0
3.6/5.0
3.6/5.0
3.6/5.0
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Tonya
Wedding:
8/18/2013
0.6/5.0
AT 8 am on the morning of our wedding, Sunday, August 18th, 2013, we received a phone call from Sharon, the owner, that the Bentley we rented had broken down the night prior and was being fixed by a mechanic. She promised that she would contact another vendor to arrange for a regular limo to pick us up after our wedding reception. Our ceremony began at 12:30 that afternoon and we hadn't heard back from Sharon. During our reception, at around 3 pm, my husband tried calling Sharon to follow up. She didn't answer the phone. My husband tried several times and left messages. At 4 pm, our banquet manager became concerned about our transportation and attempted to contact Sharon. She answered his call and informed him to notify us that there are no other vehicles available, that we are not being picked up and that she'll place our refund check in the mail. This was devastating to hear. Our banquet manager asked my husband if it would be okay for him to contact one of his vendors to arrange transportation for us. He found a limo service that arrived to pick us up immediately. We are aware that sometimes things happen beyond our control, but in the case of weddings vendors should always have a back up option for their clients.
AT 8 am on the morning of our wedding, Sunday, August 18th, 2013, we received a phone call from Sharon, the owner, that Read more...
AT 8 am on the morning of our wedding, Sunday, August 18th, 2013, we received a phone call from Sharon, the owner, that the Bentley we rented had broken down the night prior and was being fixed by a mechanic. She promised that she would contact another vendor to arrange for a regular limo to pick us up after our wedding reception. Our ceremony began at 12:30 that afternoon and we hadn't heard back from Sharon. During our reception, at around 3 pm, my husband tried calling Sharon to follow up. She didn't answer the phone. My husband tried several times and left messages. At 4 pm, our banquet manager became concerned about our transportation and attempted to contact Sharon. She answered his call and informed him to notify us that there are no other vehicles available, that we are not being picked up and that she'll place our refund check in the mail. This was devastating to hear. Our banquet manager asked my husband if it would be okay for him to contact one of his vendors to arrange transportation for us. He found a limo service that arrived to pick us up immediately. We are aware that sometimes things happen beyond our control, but in the case of weddings vendors should always have a back up option for their clients. Read less
Services Used: Transportation
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Stephanie
Wedding:
3/1/2013
0.4/5.0
This company was horrible. I thought everything was fine when we contracted a Princess Rolls Royce for a one way pick up and drop off. I only rented the vehicle because it was vintage and went with the theme, and this company was kind of around our budget. The driver messed the times up for pick up, came early, rushed us to our venue location. I had to rush everyone out of the ceremony early to get pictures with the vehicle, then the driver had the audacity to ask for a tip from my father. I called to complain about our experience and talked to the so-called "manager" who took forever to call me back. She said she had to get the story from the driver as well, and was confused because there were 2 different stories. Clearly a driver is not going to tell the manager that he messed up the times, because obviously that gives him a bad mark. I rarely ever complain to companies, but this was my wedding day, and completely not my fault. I asked for compensation for the ten minutes out of the hour contract, which came out to be $50. The manager argued with me and said that $25 was sufficient. Clearly I will never use this company again, or recommend this company to anyone. These people are only out to get your money. I have heard of limo companies not caring about the event and being rude, but these people are the epitome of that. I was pleasant and patient throughout my every phone call trying to get this matter taken care of. I don't think it would be right if I did not say anything at all and let some other bride have a stressful time like I did dealing with this company. On my last phone call I argued that $25 was not sufficient and the manger ignored my replies, told me she would just keep my refund, and ended up hanging up on me. Absolutely appalled. DO NOT EVER USE THIS COMPANY< RUDE! I also had a limo shuttle to take care of my guests, however I used An Extraordinar Limo company, and they took care of everyone and everything perfectly!
This company was horrible. I thought everything was fine when we contracted a Princess Rolls Royce for a one way pick up Read more...
This company was horrible. I thought everything was fine when we contracted a Princess Rolls Royce for a one way pick up and drop off. I only rented the vehicle because it was vintage and went with the theme, and this company was kind of around our budget. The driver messed the times up for pick up, came early, rushed us to our venue location. I had to rush everyone out of the ceremony early to get pictures with the vehicle, then the driver had the audacity to ask for a tip from my father. I called to complain about our experience and talked to the so-called "manager" who took forever to call me back. She said she had to get the story from the driver as well, and was confused because there were 2 different stories. Clearly a driver is not going to tell the manager that he messed up the times, because obviously that gives him a bad mark. I rarely ever complain to companies, but this was my wedding day, and completely not my fault. I asked for compensation for the ten minutes out of the hour contract, which came out to be $50. The manager argued with me and said that $25 was sufficient. Clearly I will never use this company again, or recommend this company to anyone. These people are only out to get your money. I have heard of limo companies not caring about the event and being rude, but these people are the epitome of that. I was pleasant and patient throughout my every phone call trying to get this matter taken care of. I don't think it would be right if I did not say anything at all and let some other bride have a stressful time like I did dealing with this company. On my last phone call I argued that $25 was not sufficient and the manger ignored my replies, told me she would just keep my refund, and ended up hanging up on me. Absolutely appalled. DO NOT EVER USE THIS COMPANY< RUDE! I also had a limo shuttle to take care of my guests, however I used An Extraordinar Limo company, and they took care of everyone and everything perfectly! Read less
Services Used: Transportation
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Kristi
Wedding:
1/19/2013
5.0/5.0
I loved my limo and our driver! We had Mr. Mark and he was awesome!!! Ms. Sharon was great to work with and the limo was clean, beautiful and exactly what we asked for! We only needed the limo for 3 hours and the driver kept us on schedule. I even left my lipstick behind and he found it and kept it at the office, so we could pick it up when we got back from our honeymoon! Definitely would recommend and I would ask for Mr. Mark!
I loved my limo and our driver! We had Mr. Mark and he was awesome!!! Ms. Sharon was great to work with and the limo was Read more...
I loved my limo and our driver! We had Mr. Mark and he was awesome!!! Ms. Sharon was great to work with and the limo was clean, beautiful and exactly what we asked for! We only needed the limo for 3 hours and the driver kept us on schedule. I even left my lipstick behind and he found it and kept it at the office, so we could pick it up when we got back from our honeymoon! Definitely would recommend and I would ask for Mr. Mark! Read less
Services Used: Transportation
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wedding
Wedding:
6/30/2012
0.1/5.0
DO NOT USE THEM. City lites showed up to my wedding with a rollys royce that did NOT have A/C and it was 100+degrees that day. They claimed it was working in the morning and it broke when they got to my wedding. They never offered to send another car, they never offered to fix the problem and they never did anything to remedy the situation. We later called and asked for partial refund and the manager SHARON was rude and unprofessional. We had to get our lawyer involved and still did not receive a full refund! They do not care about their clients. Once they get your money, they treat you poorly and tell you that there's nothing you can do about it because you signed a contract with them! I was drenched in sweat on my wedding day because of them. DO NOT USE THEM!!
DO NOT USE THEM. City lites showed up to my wedding with a rollys royce that did NOT have A/C and it was 100+degrees that Read more...
DO NOT USE THEM. City lites showed up to my wedding with a rollys royce that did NOT have A/C and it was 100+degrees that day. They claimed it was working in the morning and it broke when they got to my wedding. They never offered to send another car, they never offered to fix the problem and they never did anything to remedy the situation. We later called and asked for partial refund and the manager SHARON was rude and unprofessional. We had to get our lawyer involved and still did not receive a full refund! They do not care about their clients. Once they get your money, they treat you poorly and tell you that there's nothing you can do about it because you signed a contract with them! I was drenched in sweat on my wedding day because of them. DO NOT USE THEM!! Read less
Services Used: Transportation
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Juli
Wedding:
6/16/2012
4.9/5.0
Great experience, happy to see they offered a military discount. Although I wrote the Princes Rolls with grey interior, we got the one with the blue interior, but in the end it really didn't matter or ruin the experience.

They were on time and helpful!
Great experience, happy to see they offered a military discount. Although I wrote the Princes Rolls with grey interior, we Read more...
Great experience, happy to see they offered a military discount. Although I wrote the Princes Rolls with grey interior, we got the one with the blue interior, but in the end it really didn't matter or ruin the experience.

They were on time and helpful! Read less
Services Used: Transportation
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Susan
Wedding:
5/25/2012
0.5/5.0
we hired this company for a ONE way delivery. We ordered a 1952 Bentley grey and Black! Guess what we got a "WHITE" antique car. No phone call to let us know that we would not be getting the car we ordered, when the car showed up and I questioned the driver his comment was that the A.C. in the original car was down. So they sent this car instead. To my shock my daughters arrived at the wedding soaked in sweat! Because THIS car had no a.c. No water nothing! For 300.00!!!! I emailed the company a few days later to only get a call from Sharon who told me "I maybe"
should have called" and by the way he had water it just wasn't safe for him to OFFER it? What the heck! Don't use them plenty of other places to use!
we hired this company for a ONE way delivery. We ordered a 1952 Bentley grey and Black! Guess what we got a "WHITE" Read more...
we hired this company for a ONE way delivery. We ordered a 1952 Bentley grey and Black! Guess what we got a "WHITE" antique car. No phone call to let us know that we would not be getting the car we ordered, when the car showed up and I questioned the driver his comment was that the A.C. in the original car was down. So they sent this car instead. To my shock my daughters arrived at the wedding soaked in sweat! Because THIS car had no a.c. No water nothing! For 300.00!!!! I emailed the company a few days later to only get a call from Sharon who told me "I maybe"
should have called" and by the way he had water it just wasn't safe for him to OFFER it? What the heck! Don't use them plenty of other places to use! Read less
Services Used: Transportation
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JKFERG
Wedding:
11/11/2011
5.0/5.0
Loved the chevy classic, true fairy tale. The driver fit the part. Totally worth the money
Loved the chevy classic, true fairy tale. The driver fit the part. Totally worth the money
Loved the chevy classic, true fairy tale. The driver fit the part. Totally worth the money Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
1.6/5.0
The only reason we went with this company is because they had the vintage car that we wanted to use. The contract was outdated and hard to follow, my lawyer fiance was appalled. Even thought I sent an itinerary of every move the 2 limos needed to make, they arrived late, in the wrong spot, and only ONE SHOWED UP!! The one that did show up was white and I wanted black. The vintage car showed up an hour late, not because of traffic because the owner Sharon thought we paid for 2 hours instead of 3! The groom and his groomsman wound up walking to the church, I, the bride, and the mothers and bridesmaids needed the limo!! The limo driver seemed to not care one bit that we were late due to him and that one car was totally missing! He causally called Sharon the owner, at my request. She argued that the car would not be there for another hour since I only paid for 2....It was my wedding day, so I could not argue, and I went to the church, late enough so that myself and bridal party all had to walk out so fast, the song never changed! After my now husband, the lawyer, looked over the contract and with many emails, phone calls, and requests of the contract...the company/Sharon had to pay us almost $200 because we had paid for the extra hour that was not honored. I did not even bring up the fact that she sent a white limo instead of a black one. This company is a hot mess, if you want a vintage car, I would try to find someone else, anyone else!
The only reason we went with this company is because they had the vintage car that we wanted to use. The contract was Read more...
The only reason we went with this company is because they had the vintage car that we wanted to use. The contract was outdated and hard to follow, my lawyer fiance was appalled. Even thought I sent an itinerary of every move the 2 limos needed to make, they arrived late, in the wrong spot, and only ONE SHOWED UP!! The one that did show up was white and I wanted black. The vintage car showed up an hour late, not because of traffic because the owner Sharon thought we paid for 2 hours instead of 3! The groom and his groomsman wound up walking to the church, I, the bride, and the mothers and bridesmaids needed the limo!! The limo driver seemed to not care one bit that we were late due to him and that one car was totally missing! He causally called Sharon the owner, at my request. She argued that the car would not be there for another hour since I only paid for 2....It was my wedding day, so I could not argue, and I went to the church, late enough so that myself and bridal party all had to walk out so fast, the song never changed! After my now husband, the lawyer, looked over the contract and with many emails, phone calls, and requests of the contract...the company/Sharon had to pay us almost $200 because we had paid for the extra hour that was not honored. I did not even bring up the fact that she sent a white limo instead of a black one. This company is a hot mess, if you want a vintage car, I would try to find someone else, anyone else! Read less
Services Used: Transportation
B11
Anonymous
Wedding:
1+ year ago
1.3/5.0
The driver was very unpleasant. It seemed as if he did not want to be bothered with us. From the first moment I met him, he rushed us. We paid for 1 hour and the drive was only about 20 minutes. He kept telling me it was going to take 45 minutes. I had to tell him that I had driven it back & forth at least 3 times that day & it did not take 45 minutes.
The driver was very unpleasant. It seemed as if he did not want to be bothered with us. From the first moment I met him, Read more...
The driver was very unpleasant. It seemed as if he did not want to be bothered with us. From the first moment I met him, he rushed us. We paid for 1 hour and the drive was only about 20 minutes. He kept telling me it was going to take 45 minutes. I had to tell him that I had driven it back & forth at least 3 times that day & it did not take 45 minutes. Read less
Services Used: Transportation
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Anonymous
Wedding:
2+ years ago
0.0/5.0
by far the WORST company to use. they are very unprofessional. they showed up late with a broken car and made me LATE FOR MY OWN WEDDING!
by far the WORST company to use. they are very unprofessional. they showed up late with a broken car and made me LATE FOR Read more...
by far the WORST company to use. they are very unprofessional. they showed up late with a broken car and made me LATE FOR MY OWN WEDDING! Read less
Services Used: Transportation
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